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ZIPS AUTO GLASS
5607 Kraft Dr, Rockville, MD 20852, United States
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ZIPS AUTO GLASS
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T'
Review №1

Very quick and friendly service! The quote you get online is what you pay in store, great price for service! Offered to do home visit for free!

fa
Review №2

Service was clean and fast. The price is unbeatable. I was very satisfied at Zips Auto Glass.. check them out youll be too..

Vi
Review №3

I found the service easily and definitely, client-focused. For example, both timings and every information is given to me on the phone, within the first instance, and by the technician who fitted the new screen was informative and accurate. Thank you for all of your help, I even have absolute confidence that ought to I want your service again within the future that I can believe this experience to ensure I will use zips autoglass again.

Ma
Review №4

I replaced my BMW windshield that was broken last night. The staffs was very polite, friendly and professional and I was really lucky that my insurance company introduced zips auto glass to me. Great service and good quality.

Be
Review №5

Great service! I had a large crack in my windshield and needed a new one. Was able to speak to Mr Armin via text and sent photos to make sure they had the right windshield and tint. They were flexible about scheduling. The technician Dan who came out to me was super nice and finished the job in a whopping 30 minutes. PLUS I was parked on the side of a busy street, but he didnt complain or have any problems about the location. Great price and super fast service. We would definitely call them again for my windshield repairs.

Ba
Review №6

I had my Lexus glass windshield crack, Armon did a very good job. The repair is not noticeable at all. I would use him again in the future

Ro
Review №7

Super helpful. They answered all my questions and took the time to seem into Highly recommended

Ro
Review №8

Very nice over the phone when I placed the order for a windshield. Installer came when scheduled and replaced the windshield with no problems. Price was very reasonable. Will be using them again for the work vans for my business.

Ma
Review №9

Zips Autoglass is the best place for you if you need windshield repair or replacement .its on time and flexible price

al
Review №10

Very satisfied with the service provided by Zips Autoglass. Easy appointment system, punctual, friendly fitter. Im more than happy with the work that was done.

Øm
Review №11

They did an excellent job on my Honda Accord 2017 sport I recommend them! Thanks for the professional work on my windshield

at
Review №12

I was referred to Zips by Farmers Insurance, Great work and price . Thanks 🙏

S
Review №13

Quick and easy no hastle fine job and great price

Te
Review №14

Reached out for a windshield repair for a Porsche Macan and they were quick to respond with a very reasonable quote. Arrived on time, to my house, and repair was done in a little over an hour. Beautiful job & great service. Thank you!

zi
Review №15

Accommodated me the same day. Was done in 1 hour. Glass is great.

En
Review №16

Very quick and efficient got me 2002 Galant in and call at under an hour front windshield replacement

Al
Review №17

Have been unlucky enough to have to replace 3 windshields on different cars in the last two years. Have used zips Autoglass each time and have always been very pleased with the results Wouldnt consider using any other company.

Ly
Review №18

This place is a liar guys, they are cheaters, dont be fooled by the positivecomments, they are the ones who thank themselves for their promotion.BAD BAD BAD PLACE

El
Review №19

Honestly a legit place. The owner is amiable and does one heck of a solid job. He will take his time, no rushing, and be efficient. Highly recommended. Great Price. Great Service. Also very flexible on appointment times. Glad I found this place!My windshield looks awesome and people ask where I got it done.

Ch
Review №20

Very professional and customer service was great! Arrived on time (actually before scheduled time) and got the job done quickly. Very impressed with the quality of work and the price!!! I will be using Zip Auto again and referring them to others. Happy customer! :)

Ye
Review №21

Recently replaced my Santa Fe windshield here. The work was professionally done. Very satisfied. The owner took care of all the communication and paperwork with my insurance. At the pick-up, he went through the work to make sure its been done properly. Great customer experience!

Me
Review №22

It was an amazing experience, I called a day in advance and they gave me very good prices for my cracked window. They changed the window very fast and efficiently. I really enjoyed coming here and will definitely come back if needed and 100% recommend you to go.

Da
Review №23

Quality service for a great price. They were very responsive and even came to my house to replace my windshield for no added cost.

Te
Review №24

Good speedy windshield replacement.

Ga
Review №25

They came to my house and did it about an hour after I called! Affordable price and Gerson was very friendly. Done in 45 min, and would recommend, and use again if another rock hits my windshield on the highway.

De
Review №26

Fast service, right on time!

Kr
Review №27

I had the windshield replaced today. The price compared to other places was about half as much. Directions from the technician on what to do when were quite clear. I drove my car around after the allowed time and it felt like new. So far so good. Thank you Zips for saving me money.

Di
Review №28

Zip was very helpful! My back windshield busted because I hit something but Armin was very kind and helpful! He had the windshield changed within 24 hours. He also gave great advice and instructions on care of the glass.

sa
Review №29

Extremely bad customer service!! I fixed the car 3 days ago and everything else seems fine but the driver’s side window molding wasn’t put in properly. I had called them and told them the situation and started accusing me that my molding was old and they had put the molding back on the car for free ( he said otherwise it would have cost extra money to put the molding back on!!). I have never heard of such a thing!!

Ce
Review №30

Zips auto glass was very responsive and helpful in getting my rearview mirror reattached quickly. Also very friendly!

D
Review №31

Amazing service. They a quick professional and efficient. I highly recommend. They came to my care and got the the job done quickly.

Gr
Review №32

Excellent service and great price. Had me in and out in no time. Great customer service a d friendly staff. Highly recommend!!!

Fr
Review №33

Is an excellent place for your windshield replacement

Un
Review №34

Super fast, super reliable and best part...super affordable!Highly recommended and take comfort in knowing youll save loads compared to any other local glass shop!Call for appointments ahead of times, they typically are very busy.

st
Review №35

Zips is absolutely amazing. I had the run around with my insurance and trying to get my glass ordered from someone some where to get it fixed. Safelite said 5 days. Zips had it ordered and installed in under 6 hours. The owner is so incredibly friendly. Explained everything to me in detail. If I ever need glass again I will definitely go back there.

da
Review №36

Really bad they gave no info on the job when calling because they didnt know took over 3 weeks to get done when I was told they really wanted to do it within to sub contracted out to even worst ppl with worst customer service just find someone else trust me

Li
Review №37

I had a small chip in my windshield that was fixed quickly and for a reasonable price. Everyone in the shop was super friendly! I hope I dont need their services again, but if I do I would definitely come back to Zips.

Be
Review №38

I forgot my technicians name but he was a pleasure to talk with while he worked precisely and professional on my car,keep up the great work, I will recommend your services.

AA
Review №39

Great place. Best price in town. Very quick service I was in and out in no time. Would go back, hopefully I dont have to.

Vi
Review №40

This is a 5 star business!Family road trip... Yup big rock smacks into the windshield huge crack halfway across the glass. I was steaming mad of course.The owner Armon got back to me in about 30-40 mins. Ill give credit, some competitors got back back to me too. BUT they could not beat the price.Best quote - Im looking at 4 other quotes as I type - now after the work is done, Im still getting quotes coming in. Finally getting numbers that arent utterly ridiculous, but Zips still has them beat :)Took me longer to eat breakfast and walk to the ATM then it did to get my windshield replaced.Unreal service, best price, an hour or less in and out, good as new!Thank you very much for your honesty and your fairness.I am beyond satisfied with the service Armon has given and will be coming back here in the future if I ever need his services. Definitely would highly recommend him!A+++

Ma
Review №41

This place is great. I went online for online to their website for a quote to replace a windshield. They were very quick in getting back to me. I initially arranged to have my windshield replaced at my work but I was told that the windshield they had for me had a small crack, so they asked if they could come to my home the next day (it was a weekend). The technician came on time to my home, but then realized that my windshield has a rain sensor (which I didnt realize). So, I ended up just bringing the car into their shop the following Monday. They told me it would take a little over an hour, so I waited. However, just 45 minutes later, they handed me the key to the car because it was done. And so far, the windshield has been looking and working great!

El
Review №42

Armin and his crew are the best at what they do - that is care for clients and fix cars well. Most honest repair shop I have ever dealt with. we are continually happy with the work and the service here. Someone recommended his shop to us and Im glad they did!

Ro
Review №43

Storm damaged both windshield and back window in an older Infiniti. Several national outfits said parts availability was limited. I called ZIPS late in the day, they came to my house on schedule at 9 AM the next day. Nice guy, quality workmanship, both windows and cleanup completed in less than two hours. VERY good price compared to others. Couldn’t ask for better.

Ge
Review №44

Super fast service and friendly service! Came in for a quote, left with a new windshield within a hour!

Pa
Review №45

Jimmy came to my office right on schedule and told me I could wait. I went inside to heat my lunch. 10 mins later I get a test that its done! What??? I come out he says to leave the tape on for 24 hours. I ask if I should not touch the mirror for 24 hours. He says it should be fine but he already adjusted it for me. Yup, he did. Super friendly guy. Great service. Almost makes me want to crack my windshield again.

Br
Review №46

I recommend all my friends to zip auto glass, very reasonable price, very professional and on time, It has been 6 years that we are dealing with zip auto glass So far nobody experience

Wi
Review №47

Some friends were visiting me from out of town and they hit a rock on the Beltway that damaged their windshield. After calling a few vendors my local mechanic recommended Zips Auto Glass. The company was professional, provided excellent workmanship and provided an accurate quote. Awesome spot and will continue to use and recommend them!!!

R
Review №48

They did not repair anything, but I came in to see if a chip needed repair. I was told nothing could be done. I appreciate honest feedback, rather than someone who would try to charge for nothing. The receptionist was smiling and friendly. The gentleman was quick to help me out.

Da
Review №49

Excellent service and a reasonable price. I will happily recommend Zips to my friends and neighbors.

Se
Review №50

Came in the early morning, day before a holiday, to replace a side glass. ZIPS was able to do the replacement the same day and the car was ready for pickup at 1 pm. Rate was good per what another shop and the dealer quoted on the phone. Appreciate the fast and friendly service. No issues thus far.

Ph
Review №51

ZIPS replaced the windshield in my smart car. Good price. Easy to book: explained windshield choices; told me how long it would take; offered option to come to me or me drive to them (I drove to them next day.) Ready on time. Completed as promised.

Sc
Review №52

Arman was extremely helpful in getting a chip fixed on my Honda Civic. State Farm conferenced him into the call to make sure he covered it through them, and he set up an appointment to come in the next morning.The waiting room leaves a little to be desired, but its an auto place. Arman was super friendly, super quick, and got us in and out in about 45 minutes (and it was pouring out, so there was extra time to let it dry in the glass to be safe).All in all great experience! 0 dollars billed to us, we just signed and left. Would definitely use them again.

Ja
Review №53

Good customer service and good work, from what I can tell. Would be a 5-star review, except I was initially quoted $185 for repair of my window on the phone and ended up being charged $195. Once I arrived with my car, I was informed about the possibility of an additional $10 charge, so I suppose I was still informed of this price before the work was done, but it would have been more transparent if this additional charge was included in the initial quote I received on the phone.

An
Review №54

Had to replace a window for X1 due to vandalism and was recommended zips auto glass by a friend. Quick and reliable service with great price. Definitely will recommend to other!

Ja
Review №55

I went here to get a crack in my windshield patched because it was a good price. The service was quick, and I was told that if, in the future, I need to replace the whole windshield, they would take off the amount I paid in this transaction. That sounds reasonable to me!

Ch
Review №56

Got a quote from the “other” big name brand glass repair company that was $200 more than Zips. Zips offered to store my car in the shop over the weekend when I talked with him on the phone because I could not pick it up on Sat. When I dropped off the car at 11:30am on a Fri he said “I can just get it done for you today if that would help!” 3 hours later got a VM and text letting me know I was good to go. Price as promised on the phone. No ticky tack extras for delivery fees, disposal fees etc. Will always use for any glass issues!

Ir
Review №57

Very prompt and great prices!!

St
Review №58

Great auto glass repair! Super nice and knowledgeable staff. Got me in and out quickly with no appointment. Safe to save I will be going back for future glass inquiries. Be sure to check the website for awesome coupons!

se
Review №59

Extremely professional and very friendly to work with. They provided excellent service in a timely manner with fair pricing. I would highly recommend them.

Ch
Review №60

I cant say enough about this company from my first experience.First, they responded to my online inquiry for a quote within 15 minutes. The quote was exactly what it ended up being (apart from sales tax, of course). They were also nice enough to let me use a coupon I found on their website, even though the work would be done remotely.The contact person I had, Armin, was very responsive by email. He set up the appointment two days later and ordered the glass same day.The installer, Sandro, was extremely friendly, courteous and professional. He arrived earlier than expected, and had to come back and did so without any complaint. He was done in 20 minutes.The price was $200 less than the quote I got from two other major glass repair companies, and even if it was half that Id still recommend them. Great company.

De
Review №61

I went in with a small windshield chip and no appointment. They looked at it and told me no repair was needed. I was on my way in 5 minutes. No charge. Excellent.

ap
Review №62

I asked them to come out, they gave me a time of 10-2. He was here by 915. I work nights so I was glad, I had to stay awake till he got here. I asked them to call and they did. Cost was $185 and they come to you. Good cost and didnt take him very long. No issues so far.

Br
Review №63

Phenomenal service and fair prices! A well known glass repair shop was trying to charge high prices and they saved me about $150...very happy!

Ol
Review №64

Very professional place. They replaced my windshield fora good price. They did an excellent job.

Ch
Review №65

I called so many shops before I finally decided to choose Zip Auto Glasd. I chose zip Auto because of the warm and efficient manner I was treated on the phone by their agent Armon. He was very informative, told me what to expect and kept me in loop regarding the status of my order glass. His service was exceptional! I am glad that I found them.

Ci
Review №66

Excellent work. Thank you again!!!! Great prices, best I found in the area.

Sh
Review №67

I was very impressed with their customer service and great price. I will recommend them very highly.

Ma
Review №68

The owner of the auto glass called to make sure I was happy. Will wait to see how well the workmanship and the product they used stands up and will revise the review based on that. So far so good.

Ke
Review №69

Fast service, cheapest rate, had availability the second we called. Great customer service

Ja
Review №70

Very happy......I called them at 10am to check for appointments, and I had my new windshield done by 11:45am. Awesome!

Ro
Review №71

I requested a windshield replacement estimate via their website form at 8:43 on a Monday morning. Had a response less than 2 minutes later with a price $100 below the competition - AND with free mobile service. An hour later, their technician is on site and within an hour an forty-five minutes from when I first initiated contact, the job is done. New windshield on a 14 year old car, in less than 2 hours, for less than $200, and without having to even drive the car to a shop? FIVE STARS.

Co
Review №72

They were kind, quick, and awesome! Thank you for fixing my windshield (its been cracked for 5 years...)!

Er
Review №73

Amazing service and great price

Bh
Review №74

Found them really good getting back with a quick free estimate when requested. Armon is very friendly and responded promtply when I had to replace my cars windsheid. They provide quick and reliable service.

Ma
Review №75

Right on time amazing service and very clean would recommend them to anyone

Ta
Review №76

Oliver from Zips did an amazingly detailed job. Not only did they complete a job that Safelite started and stopped half way through, they also charged a fraction of what safelite asked for. Zips handled the replacement on time and very professionally. Thanks again guys!

Ja
Review №77

Quick, clean work, courteous and the best price! Thank you!!

Kr
Review №78

Besides the fact that they were convenient with their mobile service coming out to me, I would never go here again. I had a small chip in my windshield from a rock and asked them to repair it before it spread. To begin, when I made the appointment, the individual did not tell me a fix is only temporary. When the gentleman came to my residence and looked at my car, he stated he thought the crack may be too big to fix. I stated that if this is the case, please do not bother charging me $59.00 to fix it. Upon cleaning my windshield and taking a second look, the worker stated he could fix it. When he was done, he then stated he was able to repair the chip that it will not spread. The windshield looked great. Days later I come out to my car to find the small repair had spread into a long horizontal crack. Furious, I called the owner who stated the initial damage was probably too big and a fix is only temporary-could last for 2days-2 years. As a person not in the windshield repair business or not knowledgeable of repairs, the terms of a repair should have been stated prior. In addition, I informed the worker that if the chip was too big to please not attempt to fix it, however he stated he could fix it AND that it would not spread. Never again. If you are in need of glass repair, go to Safelite Solutions in Germantown.

El
Review №79

Great guys - efficient service and clear, honest communication.

Je
Review №80

If I could give this review zero stars, I would, as I dont even know what type of work they actually do. I cannot begin to describe how incredibly frustrated I am with this company right now. We were referred to Zips from our car insurance company after filing a windshield replacement claim on March 18, 2016. The insurance company scheduled for Zips to come out to our home on Thursday, March 24 between 11-2. At 12, I receive a phone call saying that the tech is running behind and will now be here between 4-6 pm. I am also told the tech will call when he is on the way. Im irritated, but hey, it happens. So Ive now lost an entire day, staying around home waiting for them. At 5:50 pm, Ive heard nothing. I call the office, and no one answers, because - they close at 6pm. I leave a message which was very apparent, that I am not happy. At 6:05pm, their tech calls, saying he should be here in about 25 minutes. Itll take 45 minutes to complete. Guess what? Welcome to Northern Virginia where it can take 45 minutes to go 8 miles in rush hour traffic. Hes not going to get here for at least an hour, meaning between travel and repair, he wont be finished until at least 8pm. I have a small child, and was supposed to drop this vehicle off this evening at the dealership for its yearly safety inspection (hence the windshield repair beforehand) and an oil change. So now, my child will not be going to bed on time, while we wait for something that should have been completed hours ago to take place. This company boasts, Less than 24 hour service, umm, not so much. I just texted the tech - who is obviously overbooked, and I feel sorry for him - thanks, but no thanks. Go home. This company obviously needs more employees, and should not by any means, be bragging on their website that they can do service in less than 24 hours, when we literally scheduled this a week ago, and they cant even get here when theyre supposed to. Your customer service is severely lacking. We have also followed up with our insurance company to file a formal complaint with them, letting them know this is not acceptable and they should consider NOT referring people to this company.

Fr
Review №81

I had my car windshield replaced by Zip Auto Glass a couple of weeks ago. The quote I got over the phone was $225, including everything. However, it became $235 when I tried to pay. In addition, they installed a new gasket for $25 without letting me know first. On top of that, they charged 3% for all credit card payment. So I had to pay $42 more than the original quote. What a rip off.

Je
Review №82

Very professional service. The technician was friendly, fast, and helpful, and my new windshield looks great!

Je
Review №83

Fast, friendly service. Armon came out to my workplace the same day I called in and he was an absolute pleasure to work with.

Do
Review №84

Good friend people

mi
Review №85

Very friendly, super helpful and quick

Je
Review №86

Very responsive, knowledgeable, and good follow through!

Gl
Review №87

Best prices, best windshield fixers, Fast Service

Ge
Review №88

Great job great service! Mike was amazing!

H.
Review №89

Needed a new windshield for a state inspection. I called these guys around noon and they were at my door by 3. Not only were they the cheapest service around but they were really professional and so efficient. Thanks for the help guys

Da
Review №90

These guys are great! They found glass for broken side window for older vehicle and replaced it same day for far less than others quoted.

Nu
Review №91

STAY AWAY FRIM THIS COMPANY!!! Not professional at all. Installers were suppose to call before they come out. Never got a call. They came to my house then called me wondering where I was. Took my shattered windshield out and then told me they brought the wrong replacement. They said it would take them 45minutes to get the correct windshield and come back. After they finally installed the right windshield the technician handed me a piece of paper to sign without explaining what it was. When I asked him about it he said im just a technician. Asked if the windshield came with a warranty idk was his reply..... terrible customer service. Dont know how they are in business. Took a total of 2hrs and 20min to replace a windshield. Please save yourself the headache.

Ch
Review №92

Very responsive! Replaced my windshield in no time. Cant complain with free charge of traveling to my workplace and getting it done in 30 mins! Thank you!

Vo
Review №93

That place was closed on Saturday 9.10 am while sign on the doors and on Google says 8am.

My
Review №94

I was quoted $185 for replacement of the left rear window and told that my car would be vacuumed.Walked out paying $215. He gave me a $10 discount, no vacuum.Guys the days of mechanics stealing from women is over.I was to disgusted and tired to fight.

Wi
Review №95

Had a rock total my windshield while driving through Virginia on my way home to New York. Zips beat the national firm by $100.00,offered to come to Via, and provided same day service- the national ficwait untiday. The

Am
Review №96

After specifically asking the tech to clean glass in car - I found lots of glass under seats and on ground nearby that he swept into my grass - I told him I had pets and children and this was unacceptable - he did clean it again after I pointed it out - customer service did not really seem to care - they said that is why you should bring it into the shop and that this was one of their best techs - I thought that the convenience of having it done at home was what I was paying for!

Jo
Review №97

Show service, congratulations, excellent service from start to finish, very easy to organize and schedule appointments. I would definitely request the services again and recommend it to anyone who wants to.

Wa
Review №98

I made an appointment very quickly on the same day and the technician came to see me. The job was done in 30 minutes and very happy.

Da
Review №99

They serve you professionally

Information
100 Photos
99 Comments
4.7 Rating
  • Address:5607 Kraft Dr, Rockville, MD 20852, United States
  • Site:https://zipsautoglass.com/
  • Phone:+1 240-621-7073
Categories
  • Auto glass shop
  • Glass repair service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Amenities
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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