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Mattress Warehouse of Rockville - North Potomac
9701 Traville Gateway Dr, Rockville, MD 20850, United States
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Mattress Warehouse of Rockville - North Potomac
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Er
Review №1

Alan was very accommodating. He and the team made my delivery happen on short notice which made all the difference for my family.Products of high quality, fair prices and friendly, competent service—need I say more?

Da
Review №2

Fast, thorough, and successfulWith three grown children, one temporarily living at home, we needed to replace the mattress on a childhood bed for comfort and wear. After online research, we went to Mattress Warehouse at Traville Gateway, Rockville, and worked with Rose to find a new mattress that would be comfortable for an adult, yet not prohibitively expensive, and one that would be well-crafted enough to use as a guest bed when our daughter again moved away.Rose listened to our requirements, asked a few questions, including budget, then found us several mattresses that would work for us. Rose was knowledgeable and attentive, and lovely to work with as we completed our purchase. Delivery was arranged the next day, and the movers were prompt, friendly and courteous -- providing an accurate delivery time, updating us of delivery status, unpacking and setting up the new mattresses and removing the old mattresses.We ended up with a comfortable, good-quality mattress, that suited our needs, at what we felt was a reasonable and fair price, and our daughter is already enjoying the benefits of better sleep.This was a positive experience, and we will shop there again when we are ready for another mattress.

Da
Review №3

Muhammad was a huge help in helping me find the right mattress and gave me multiple options to choose from as I made a decision. Made the whole process fast and easy. Highly recommend him if you need a new mattress!

Ka
Review №4

Very kind and helpful Mohamed was very personable and funny too

Ni
Review №5

Mohammad provided excellent service in helping find the perfect mattress. He was very knowledgeable and was able to figured out exactly what mattress worked best for me. I highly recommend that you ask for Mohammad if you visit this particular Mattress Warehouse!

Ar
Review №6

Best shopping experience! Service was fantastic. Rose was very knowledgeable, friendly and very patient as I took my time testing several mattresses until I found the one! Thank you Rose!!

Sh
Review №7

Excellent service, Mohamed is great to work with. Walked in, he helped us pick out the right mattress and it was delivered the very next day. Could not have been easier. Quality mattress at a good price and fast, easy delivery. Delivery team was great too.

Ni
Review №8

We have bought several mattresses from this store over the past 8 years and we are always satisfied with the purchase. Mohammad is very professional and helpful!

Ca
Review №9

I had an excellent experience at mattresses Warehouse . The employee helping me was very kind and gave me a lot of options to try out.I recommend this store and will definitely come back in the future!

Al
Review №10

I have a disability and Mohammad was very kind and patient with me in my search for a mattress and pillow. Im happy with my purchase. Good COVID protocols

Li
Review №11

Excellent experience. Mohammad was patient and answered all our questions and we were very satisfied with our purchase

Am
Review №12

We generally dont like going to stores where salesmen try to push products on you, like dealerships and mattress stores.However Mohamed, the lovely store manager made our day when we walked in on a late afternoon.He is kind, knowledgeable, respectful and not pushy at all. We tried several mattresses until we settled on one. He gave us a big discount and a free gift. Highly recommend!

Vi
Review №13

Went to Mattress Wherehouse with the intent to buy a mattress for our son for delivery as quick as possible. We worked with Rose, who was delightful. She was professional, helpful and got us out of there incredibly quick without sacrificing quality of input. We’d recommend seeing them if you’re in the market.

Ac
Review №14

Great service! Mohammad was patient and thorough in explaining all the different options. Recommended!

De
Review №15

Mohammad was very helpful, polite, and attentive. I appreciate his depth of knowledge and he helped me find the perfect mattress. Thank you!

Pr
Review №16

Rose helped us find a mattress within our budget! She was amazing!

Al
Review №17

Service was great! Friendly staff, great prices, and quality mattresses! Thank you Mohammod!

Be
Review №18

Mohammad was very nice and helped me choose the best mattress for my preferences. He is a very courteous manager, and I highly recommend visiting!

Ca
Review №19

Mohammad was so helpful and patient as we selected a new mattress for our home. The personal attention and care he put into our needs was above & beyond customer service! Would highly recommend to anyone :)

Ki
Review №20

Mohammed was very knowledgeable and made our mattress search easy. I highly recommend him.

No
Review №21

My wife and I decided it was time for a new mattress. Mohammed helped us find the right one at a great price. He was very kind and helpful. If anyone is in search of a new mattress anytime soon we highly recommend this mattress warehouse and Mohammed.

Sc
Review №22

Mohammad was kind, patient and beyond knowledgeable. Great experience and certainly recommended!!

Am
Review №23

Never felt so welcome, Mohammad knew what I was looking for. The is a great bed. I sleep easy 8 hours a night. Thank you Mohammad!

Ni
Review №24

Great service, Mohammad helped me find the perfect mattress for my first apartment and gave me a great deal on it too!

Do
Review №25

Mohammad was very friendly and helpful. He helped us pick out the right mattress, without any pressure.

MP
Review №26

Mohamed was a great salesperson with low pressure, patience, and understanding of his product. No hassle negotiations with him offering a best price upfront without me asking. Free delivery and haul away of old mattress. Easy buying experience and so much more worth the hassles of having to loading up one at a big box store and hauling my old one to the dump just to save $50-$100. Not sure I could have even saved that much elsewhere.

Sa
Review №27

Mohammed was fantastic and helped me find a great mattress and was attentive and kind. He made it nice and easy to find a good mattress and helped make the delivery nice and easy.

Ca
Review №28

Rose was very helpful with my mattress and box spring purchase. She is very professional and friendly and made me feel very comfortable while trying out the different products. She is also very knowledgable about the different mattresses.

Er
Review №29

Mohamed was so helpful! We did the bedmatch scan and went through all the mattresses on our list. We found the perfect options in our budget and were not pressured at all to spend more than we could afford. We liked that Mohamed gave us space to talk and allowed us time to decide what was the best for us. We are very happy!

Ma
Review №30

Had a wonderful experience with Mohammad. It was top notch service and he was a wealth of information. Honest, helpful and nice! I will return again for the next mattress I need!!

Sh
Review №31

Mohammad was great. He gave us a great deal on a mattress and helped us put it in top of our car.

Wy
Review №32

Mohammad was very helpful and polite. Wonderful service and hospitality.

An
Review №33

Had a great experience with Mohammed. He gave us a great deal, was very friendly, and helped us each step of the way. I definitely recommend him!!

Ni
Review №34

Mohammed was great, really helpful and extremely quick!

ro
Review №35

Mohammad was very knowledgeable and considerate. He also has a great sense of humor!

Vi
Review №36

Mohammad showed great customer service and was very professional. I will return again

Re
Review №37

Mohammad was very helpful and knowledgeable and you can’t beat the prices at and guarantees at mattress warehouse

Ka
Review №38

Mohammad was wonderful! He was so knowledgeable and helpful and made the process so easy!

Ju
Review №39

Great experience and customer service. Mohammad Answered all of our questions and concerns. Catered to our every need A+ on every level. Thank you foe a great experience.

Sa
Review №40

Mohammad was very helpful to us. He remembered us from shopping there a couple weeks prior to today. He took lots of time with us to make sure that we found what we were looking for and even called a manufacturer representative so that we could ask some questions. I would highly recommend Mohammad.

Br
Review №41

Shopped this location for a mattress for my elderly mother in law. Rose assisted us and was very pleasant and helped us decide what mattress would work best. My mother in law is not an early riser and we were assisting from out of town. Mohammed went out of his way to help us with a delivery that worked for everyone. I recommend this location to shop for a mattress.

Ad
Review №42

Mohammed was wonderful to work with, got me all squared away nice and quickly.

Ay
Review №43

Great experience! Anytime I have gone in I have had a great experience. First few times Muhammed has guided through process and options. Always made sure to go back to see him when ready to purchase. This time I went back and fourth between here and another establishment before deciding where to purchase two twin mattresses foe my daughters new bed. It’s was Muhammed’s day off, Rose answered when I called and said she we call him and help me through the process. Thank you again for all your help!!

St
Review №44

We came into Mattress Warehouses in Rockville at the beginning of September and we were recieved by a very kind gentleman by the name of Mohammed, he was extremely detailed and informative. Mohammed was able to help us choose a very suitable bed that met our needs, we are extremely thankful. We received amazing customer service!I also wanted to add that this location is very clean and Mohammed followed all the Covid19 guidelines to ensure that this visit was pleasant and safe.We just got our order yesterday and the delivery was right on time and the whole team from Mattress Warehouse were on top of keeping us updated through the whole process! BEST SERVICE WEVE EVER HAD BUYING A BED!!!!We look forward to coming back in the future!Extremely happy customers here! Thank you! :)

Au
Review №45

Dear John and Jeff, thank you very much for your kind assistance and professionalism. Please keep up your good work, regards, Aung Din

Br
Review №46

This review is not a reflection of the sales associate Mohammad. He went above and beyond to make sure I get a good deal on my purchase. I would give him 5 stars. Great guyHowever, in regards to the actual Mattress Warehouse company, there are some major issues. I made my purchase for 2 beds this past Thursday evening, 1/28, and scheduled the delivery for the following Saturday, 1/30.Upon delivery I found both mattresses had tears in the stitching. One mattress had small tears on 2 handles. The 2nd mattress had a large tear by the handle and the inside material was exposed. I unfortunately could not accept 2 brand new beds in this condition. This was extremely disappointing. It seems as if somewhere along the delivery process someone was handling the mattresses recklessly and damaged them.I called the store and had to reschedule for today, 2/2. After not receiving any emails or calls about a delivery window I called the store and was informed they canceled all deliveries for today due to weather. This is something I should have been notified about. I understand we can not control the weather but this wouldnt have been a problem if they had delivered mattress in good condition to me on Saturday.As a customer this is frustrating and disappointing. I cant say I would reccomend buying from this company.

Su
Review №47

Very satisfied with Kind and professional service.

My
Review №48

It was amazing they were so helpful when we had no clue. Made it so easy to buy and look at mattress amazing customer service I do recommend for people amazing. Just great people all around.

Sh
Review №49

We worked with Mohammed today. He was knowledgeable, kind and very customer service oriented. We highly recommend him and this location if you need a mattress.

Li
Review №50

Mohammed was wonderful and so helpful! He explained everything to us and really took his time helping us find the best mattress for us! Thank you.

Ga
Review №51

Mohammed was great and helped me pick out a great mattress at a great price! Thank you again!

Ma
Review №52

Agent was very courteous and informing

Gr
Review №53

We had an excellent experience purchasing our new mattress here. As soon as we walked in, Mohammed gave us the best service we could have asked for. He asked the right questions and showed us a few options that fit what we were looking for. The whole process was seamless and friendly - from choosing the right mattress to the quick delivery. Highly recommend going here! Thanks Mohammed!

Aa
Review №54

Great experience with Mohammad, who could not have been more helpful. After we were dissatisfied with the first mattress we chose, he helped select a new one and replaced it free of charge. Sleeping great!

BE
Review №55

Mohammed was great, he was straight forward with me. no calculator or any other nonsense that sales people uses.Most importantly, he worked with me on pricing, gave us space and time to discuss.

Ro
Review №56

I work at the Embassy and Rose served me very well in making a quick decision on the mattress I needed. I would wish to shop again for a mattress in the same place

Ka
Review №57

Mohammad helped me pick out the perfect mattress! Was very happy hospitality and service.

Ga
Review №58

I’ve purchased many mattress from Mohammed and he is always patient, knowledgeable and never tries to upsell.

Gr
Review №59

Wonderful customer service and they helped me find the perfect mattress for my new bed.

Ja
Review №60

Rose is very kind, very professional and very helpful!

Le
Review №61

Good customer service and nice person

De
Review №62

The only salesman that was in the store today was so thorough and kind to my sister and I. I’m sad that I didn’t get his name because he was just that good. He had no problems serving two black on a holiday. I will highly recommend this location to my friends, family, and even strangers for all future mattress purchases.

Am
Review №63

Rose was very helpful :)

Li
Review №64

Mohammad was polite, well informed, and provided perfect service! Thank you :)

Bi
Review №65

Maryam was a great sales person, very patient, extremely knowledgeable, and accommodating. My husband and I had very specific criteria for choosing a mattress and werent sure if we wanted to make a purchase immediately as this was our first stop. She listened to our concerns, introduced us to a range of mattresses, with different price points. Comfort was extremely important for us and she recognized that. Mohammad was very caring, he supported us in making our final decision and introduced us to mattress covers and pillows that would support our purchase. The team who delivered the new mattress (in two days!) was professional as well. The whole delivery process took 10 minutes including the removal of the old mattress and box springs! Overall, a great experience. We highly recommend the North Potomac Mattress Warehouse!

No
Review №66

Mohammed gave us great service. It was a terrific buying experience!

Ia
Review №67

From the moment I entered the store to the moment the delivery men left with my old box spring I could not have been happier. Maryam was terrific. She was knowledgeable, professional and took an interest in helping me replace box springs purchased elsewhere years ago. They were able to deliver the box spring the next day. I was very impressed with their delivery system. I received the promised call the evening before,and I was able to call the store that morning to find out what stop I was. I then received a call that they were about 10 min away. The delivery men were personable, efficient, and careful. I would highly recommend them.

Li
Review №68

Rose was great and efficient! She can help narrow down our search quickly and she was very well informed

Sa
Review №69

Mohammad provided great service. After talking to us for a few minutes he exactly knew what we needed and gave us great price.

Ni
Review №70

Customer service was amazing! Mohammad really helped us pick the perfect mattress, plus the price he gave us matched our budget!

Ja
Review №71

Thank you Mohammed for the perfect service! Will definitely recommend to my friends.

Yv
Review №72

I had a wonderful experience at this location all thanks to Mitch! I spent 3 hours in the store testing out all the mattresses until I found one that met my requirements. I appreciated Mitch’s guidance, honesty, and overall patience with me! The customer service was spectacular and pricing for beds reasonable. If you ever stop by, ask for Mitch!

Ma
Review №73

Great customer service and attention to cleanliness. Mohammad was knowledgeable and excellent to work with!

Be
Review №74

Very positive experience at this store. Mitch was very friendly and personable, as well as extremely knowledgeable on the different brands and mattress types. We appreciated that he was willing to work within our budget while also having us test options that may better suit our preferences. Unlike some other salespeople, Mitch did not over-pressure us at any point. He also gave us space to talk it over amongst ourselves. This was crucial to us making a final decision on a mattress. Prior to the purchase being finalized, Mitch clearly explained the invoice line-by-line, making us feel comfortable about the transaction. The delivery process also went very smoothly. We received an automated call the night before confirming the delivery date. The day of delivery we received another automated call giving us a 45min heads-up. The delivery guys were friendly and efficient, setting up the frame, boxspring, and mattress in just 10min. Overall, we highly recommend checking out this store and asking for Mitch if youre looking for a no-stress shopping experience.

Nu
Review №75

Mr. Muhammad was very knowledgeable and very professional and overall was a pleasure to work with. He gave genuine advice and was not trying to push us into anything over our budget. If you are in the market for a mattress he is the person to talk to.

Me
Review №76

Mohammad has always taken care of my mattress needs for all the individuals in my home. I wouldn’t go anywhere else! Friendly, patient, and attentive He is an asset to our neighborhood.

Ja
Review №77

Mohammad was super friendly and helpful with us choosing our bed! Definitely recommend this location :)

Re
Review №78

Maryam provided exceptional customer service! She was professional, knowledgeable and incredibly kind. Were very pleased with the mattress she helped us pick out. Highly recommend this store!

Am
Review №79

My parents insisted we come to a mattress store to actually lay on beds and test them out, rather than order them online. At first, I was a fan because this place has a machine that reads your sleep style, asks you health questions, and then tells you which bed would be best for your back. It recommended a bed I used to have, that I loved, so it seemed an easy pick. Where this store lost me, is that we were there on Black Friday and the salesman, as nice as he was, kept saying we were getting the best Black Friday sales. Then, just as we were checking out, I noticed their Price Match Guarantee - theyd match any competitors price plus 10% if you found it cheaper. I quickly looked online and found it on a website for several hundred dollars cheaper. The website? THEIR OWN WEBSITE. We didnt ask for the 10% (which we probably should have) but it upset me that had we not looked, they would have charged us hundreds of dollars more than what their own website was selling the bed for. So I understand wanting to go in a store and test out beds, but do your research beforehand (or while youre there) to make sure youre not being overcharged. (Also, they told me the delivery guys would give me thirty minutes notice before delivery so Id have time to meet them at home - it was ten minutes and a mad scramble that ended up being really stressful. Wasnt a fan.)

Al
Review №80

Took the time to help me find something that helped relieve my shoulder pain.

S
Review №81

I received excellent service from Mohammed!

Jo
Review №82

Mohammad, the staff member assisting us, was courteous and helpful. He made the buying experience pleasant.

Ca
Review №83

Mohammed made me feel right at home with a thorough assessment of my sleep needs and helped me choose between 7 options that suited me!

Na
Review №84

I recently purchased a mattress and base from Mohammad. It was truly a superlative shopping experience. Mohammad was knowledgeable, patient, kind, attentive, and incredibly helpful. He seemed more interested in pairing me with the right mattress rather than his bottom line. I have visited other Mattress Warehouses in the area- and can confidently say, Mohammad is the best.

na
Review №85

Maryam was a great salesperson. She was very informative and helpful in deciding the right mattress for us. She took her time to explain the details and fulfill our needs. Highly recommend this location for mattress shopping.

Mi
Review №86

Mohammod was so helpful and gave me good service!!!!

Ka
Review №87

We had an great experience at Mattress Warehouse at the Rockville- North Potomac location. We were helped by Mitch, who was incredibly friendly and so easy to work with. Mitch was very helpful in finding the mattress that best suited our bodies and our budget. He was very knowledgeable and provided us information and recommendations that made us feel extremely confident with our decision. Overall, we had a very easy and enjoyable experience at Mattress Warehouse and will definitely go back for future needs!

Al
Review №88

Mohammad was great to work with and very patient.Highly recommended.

Ni
Review №89

Very good service and great energy from the staff. I found just the right mattress because of the technology the store provides. Mitch helped me by giving me advice of what to look for. He made me laugh and helped me find what I was looking for very fast.

St
Review №90

I walked into the North Potomac branch, told Mohammad, my specification and I bought the first mattress he showed me (Serta-Elite X8 Hybrid PT).In and out within 30 minutes Amazing.Makes me wonder why I waited 25yrs to buy a new Mattress, I Love it, ThanksSteve, Rockville, MD

La
Review №91

My experience at the mattress warehouse was extremely pleasant. Mohammad was very friendly and accommodating as well as extremely knowledgeable. I wasn’t planning on buying a mattress immediately, but Mohammad made sure to accommodate my needs and made the experience extremely easy.

iv
Review №92

Mohammad is very nice and thoroughly helps the person buying the bed choose the bed that best fits them. I recommend coming to this mattress warehouse to buy new beds. Overall, my experience here was great.

DA
Review №93

I walked into the North Potomac store and I was helped by Mitch, I told him what I needed and he made the process very easy and quick. I was very happy with my purchase and I would totally recommend him and the store to my friends and family. I checked other stores before going in and the price that Mitch gave me was by far the best price.

Ji
Review №94

Great total experience! Mariam was extremely knowledgeable and very helpful working with us to select our new perfect mattress, box spring, adjustable base, pillows ...Great new technology to analyze bed support needs!

Pr
Review №95

I had an amazing experience with Maryam, I love the bed match system. She was very knowledgeable and the delivery I had went very smoothly and I was very satisfied. Mr.Mohammed was very helpful as well. I really appreciated their help.

An
Review №96

Had a great experience with Derrick. He walked me through everything, took the time to listen to and answer all my questions, and helped me find just want I needed at a reasonable price. Cant wait to get my mattress delivered on Monday! Would definitely recommend!

Se
Review №97

Mr. Mohammad was welcoming as soon as I walked through the doors. He took me step by step and catered to my requests. Mohammad provided excellent customer service.

Mi
Review №98

My husband and I had been looking for a particular mattress. We had been to another store and they were very unresponsive. We went to Mattress Warehouse in North Potomac and began with Maryam. She was very helpful. When we were ready to order the bed, we dealt with the store manager, Mohammed. He was very accommodating and extremely helpful. We received our bed a few days later. The delivery crew was fast and efficient. We would not hesitate to recommend Mohammed and his staff.

Ti
Review №99

I came from California and was worried about just walking into a store to buy a mattress but Mitch was very welcoming, helpful and best of all he gave me great deal! on a quality mattress. He was willing to work with me to get quality and fit my busy work schedule. Thank you!

Ad
Review №100

Mohammed Was very kind to us and we both only because of him thank you

Information
7 Photos
100 Comments
4.8 Rating
  • Address:9701 Traville Gateway Dr, Rockville, MD 20850, United States
  • Site:https://stores.sleephappens.com/United-States/MD/Rockville/Mattress-Warehouse-of-Rockville-North-Potomac/178/11139?utm_campaign=yext&utm_medium=organic&utm_source=GMB&y_source=1_OTk5MTIzMi03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 301-738-3764
Categories
  • Mattress store
  • Bedroom furniture store
  • Home goods store
Working hours
  • Monday:11AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:11AM–6PM
  • Thursday:11AM–8PM
  • Friday:11AM–8PM
  • Saturday:11AM–8PM
  • Sunday:11AM–8PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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