Normally I give them 5 stars. But not time. Just had my truck in for service and I notice they didnt resnap the clips on my air filter. Also they didnt clean out the leaves that were in the air filter. Also asked if they had any coupons for the Works. They said no. The next day I received a coupon for the Works in the mail. That coupon would have saved me 40.00 dollars. Not a very happy customer.

This is a great place to service any make or model of vehicle. They are located on the same lot with Legacy Ford, but they service more than just Ford vehicles. They have a friendly and efficient staff, and offer alternate transportation methods if you dont want to wait around for service work. Highly recommended!

Excellent service here. Helpful staff as well. Got all my services done here at legacy ford.

The guys always take care of me, and today was no different.

Not really sure why they call it Quick Lane. At Legacy Ford in Rosenburg the time before this last regular oil change it took 2.5 hrs. to get finished. When I went there today 11 May 2021, they said there was a two hour minimum wait. All bays were empty except for one and when I asked why, they said they had a couple of big jobs they were working on, when I asked where that the bays were empty, the rep smiled and said they were in there. I went to one of those quick lube places by the house. In and out in 30 minutes.

Quick and efficient service. (My negative opinions are all for the service department at the dealership)

Good job not a lot of people

I love going there yesterday evening. They got to checking my air pressure in the tires really quick. They even have a tv to get you entertained while you wait.

Ive been going there for many years. They give good service no probelms.

Fast service for a walk-in appointment. Nice workers. Had pre-paid for the oil change with car purchase so cant comment on pricing at this time. In and out in under an hour as a walk-in.

Make sure you check your lug nuts before you drive off! I always do a walk around and check every one of them and luckily I did this time because my locking nut was not even hand tight on it and it could have vibrated off and went through someones windshield!!

Always busy and 70 bucks for oil change is pretty pricey.

Had appointment and was done in less than 30 minutes. Did not wait long and good customer service.

I have been servicing my F250 here since I found them a year ago. There are other dealers/shops closer to home but Legacy is by far the best and most efficient around. Always friendly and knowledgeable. I drive from Katy and I am happy to hear they opened a location closer to Katy off FM 1093. I will try the new location next service, but if needed these guys are worth the drive.

Took care of my daughters car battery. very good, nice, kind staff at the quick lane. Thank yall so much. We really appreciate the help and the extra time your guys took with us.

They dont try and tell you a bunch of nonsense like some dealerships. Just the facts just what you need. I took my new car to another dealer once and they tried to screw me around telling me my car with 30k miles was breaking down if I didnt have this $600 package of flushes and belts and filters. Was utter nonsense. Its worth the drive from downtown just for honest folks and services.

Good service but plan to be here 1.5 hours

Best customer service experience, nice and clean they explained everything

I had a very bad experienced of this place. I have a complete brake job and wheel alignment and not done properly especially of my brakes. I had to go back 3 times to fix my noisy brakes and they never corrected my issues. I complained to the Manager and his name Keenan and he never resolved my brake problems so what I did I escalated to the service Managers Gerald and Eddie, brought my truck to the service not the quick lane and was fixed just one time. Please do not bring your vehicle in Quick Lane because they are only good in oil changed. I dont think there mechanics at Quick Lane were trained by Ford. Its very inconvenient and frustrating for me because I have to drive 25 miles one way to Legacy Ford. It was a nightmare!!!!!!! Again DO NOT GO TO LEGACY QUICK LANE!!!!!

The guys are always helpful and fast! They even gave me guidance on how to get my F150 looking the way I want without costing me an arm and a leg

The people here are always very helpful and friendly

Love the services and the staff is great.

I had the pleasure to shoot the Google Virtual Tour for Quick Lane, and photography the business and there new location. They have top of the line equiptment. Terrific company and wonder employee’s.

I drive from Memorial City Mall to come see the great service they have especially keenan definitely gets things done Great Job

Place is ok, a little too expensive and wait times are usually more than 2 hours every time Ive been. Which is about 6 times. But they are nice people and it isnt as terrible as other places Ive been.

Staff is friendly and can you get in and out in a reasonable amount of time.

Quick lane should be called slow lane. Appointment for 4pm still waiting over 1 hour for oil change.

Waiting time of close to 3 hours every time I visit 😔

I aint changing my oil

Great service, be patient. I call ahead to see how busy they are before I go.

Great place to work, better place to get your service . Pat Cordona. Jerry Martinez. and Don Stephens are knowledgeable in the services your car needs.

From oil changes to new tires and everything in between, this Quick Lane is faultless when completing quality repairs & maintenance in super fast time. Bring any wait time down further by scheduling in advance would be my tip.

Always go there for my oil changes. It is always a quick turnaround when I go there.

I waited for almost if not four hrs for tires and an alignment, my sales man was not helpful in letting me know what was going on, I was told that I would get a hundred dollars rebate on the tires that I was buying. At the end of the sale the rebate was not mentioned. As I played for the tires I asked about the rebate and was told that they needed to get my email address and I would get a confirmation email after the rebate was summited, I never received the email and after weeks of waiting for it I finally called the guy that made the sale, when he pulled up my information they did not have my email address, he asked for it I gave to him and he said that he would submit the rebate and give me a call back in a few minutes, well I never received the confirmation and he did not call me back. I had to keep calling and he finally called me back to say that the rebate was submitted and he did not know why I wasnt getting the email confirmations. I finally received the rebate but it was only for $70.00 and the wild goose chase started again the service manager said that he could not help me and even said that he did not have a number for someone that could. That was awful customer service and I will never give my business to them again, someone referred them to me and was with me through this ordeal so not only did you lose one customer but two and even more in the future. Service Manager good luck on covering up your employees dirt cause one day your job will be gone because of it.

Always quick and good service.

Great place to recieve lies and poor treatment.

Be prepared to wait awhile if you stop in. They typically dont set the proper time expectations. Which was fine when I thought they were providing quality work. However, during my last visit, I was informed that I needed my rear rotars replaced. My issue with this is that during my previous visit I asked about my brakes. I was informed that they would let me know once they needed to be changed. (Should be apart of the multipoint inspection) Had they checked when I asked and told me I needed my brake pads replaced, I wouldve been spared the added cost... The manager did reach out to me and apologize and inform me that things were changing at this quicklane. However, that doesnt change the fact that I had to spend extra money as a result of their negligence.****Update***Update from my previous post...The day after my brakes were maintenanced I noticed that the front brakes started knocking. Took it back in they said it was a minor lube issue overlooked by the service tech on my brakes. Normally I would think this was a simple mistake and it wouldnt be a big deal. However, combined with my previous multipoint inspection issue, this was a preventable waste of time and not the quality of work one would expect to get at a dealership.

Fast and friendly

The service was fast and easy.

Never had any problems

Quick fast service

Great service, knowledgeable and friendly staff!

Most oil change places are reviewed with all negatives, this shop has all positives for a reason.Use the coupon on the back of HEB receipts

Excellent Service.

Good customer service

Good customer service

They are always fast and friendly

Fast service!!

Really fast

Fast and courteous service

Great service

Quick Lane is fast and efficient

Awesome Customer Service

The only place I go

These people always take of me.

Good experience

Great service

Professional, fair and express!