The staff was great. Greeted me when I walked in the door. Helped me pick a new phone and very friendly, kept conversation with me and made me feel like we were friends not just another customer. They even gave me a tutorial on my new phone before I left. A+++ all around.

Abdul was very helpful in helping my husband and I on deciding the the best phone for our needs. He got my phone set up and answered any questions we had and explained the “how to’s” to help keep our phones working efficiently. I highly recommend him if your wanting good customer service.

Abdul was very helpful and explained everything to us about switching over from T-Mobile! He was patient and very nice. He got us a good deal and nice new phones. Very happy!

Had some troubles with activating a new device, so I brought it up to this AT&T store. All the guys at this location were nice, attentive and efficient. Had a great experience. Highly recommend.

Man…where do I even BEGIN. I’m there to exchange a phone, right? Abdul comes and helps me out. All is fine and whatever, and I tell him there’s a specific way I want to transfer phones because I HATE getting new phones and it’s the only way I’m okay with. He told me I can do it however I want.Yeah. Okay.Once it comes to transferring, he does it the way I told him I DIDN’T want to do. I SAID IT SEVERAL TIMES!!!!!!! Now all my messages are gone and I have to relog into everything. I don’t even care if I lost to apps. They weren’t important. But man…if I lost my photos the way he told me too, I would be even more mad.Don’t go to Abdul for IPhone. Save yourself the stress for later.

One would expect that a store dedicated to a particular brand and product would be able to answer (what turned out to be an EXTREMELY simple issue) an issue that is VITAL to the product the store sells, but sadly THAT IS NOT THE CASE! I stopped at this location to attempt to determine why my - less than - 3 month old phone, which is completely undamaged, had suddenly STOPPED notifying me of incoming calls! I could use every other function of my phone, AND the incoming calls registered as being received/missed; I just WAS NOT getting any form (screen light up; ring tone; vibrate - NOTHING) of notice to the incoming call. As my husband sadly suffers debilitating memory/cognitive issues, we HIGHLY DEPEND on our phones, so that he can easily call me if/when he becomes disoriented or forgets what hes supposed to be doing; thus it was vital to correct this issue!While the staff at this location were EXCEEDINGLY FRIENDLY, they were just as clueless as the layman! I went in, explained the situation, demonstrated it using my husbands phone and their first and ONLY thought was to try replacing the SIM card. When that didnt clear up the problem, I was told Id have to contact Tech Support via dialing 611. Now I ask you, WHO has TIME to sit on hold - seemingly FOREVER - only to be transferred a million times, before usually being made to hold Again before you find someone who MAY be able to help you!!??So instead, I posted my issue on FB and within a very short time, Id gotten suggestions to try. It was during my trying of one of those suggestions that (upon powering my phone back up) that MAYBE I should check my settings to see if theres something there. LOW AND BEHOLD the problem was that somehow - ID NEVER DONE IT KNOWINGLY - my ringer volume had been set to Do not disturb! (My quick access buttons - found in the pull down menu from the top of screen - DID NOT REFLECT that this option had been turned on!!!). Once that option was disengaged, Ive received notice (ALL 3 types - on screen/screen lights up; ring tone sounds AND vibration) of EVERY incoming call!I feel that SUCH A SIMPLE SOLUTION should have been a #1 Go-To for the reps in the store.

Gilda took very good care of me. She helped answer all of my questions and helped me with my very first smartphone. I am very grateful for her attention and patience with me.

Abdul was such a great help! He explained things in terms I could understand and was so very patient! It was a great experience!

Abdul was awesome. Helped as soon as I walked in the store. Smiles for days!

Eddie was very helpful in helping me set up my new galaxy s21. Luckily I was able to remember my password and was able to walk out with a fully set up phone.

Very helpful. I ordered phones from another location which was a huge mistake. Juan helped me fix the issues caused by Sams and set me up in store. Will definitely return to the store

Gilda was very helpful! I love the service at this store.They are great people and helpful.

Employee seemed like he was rushing us. We were trading in phones for new ones. We got the S21 Ultra & where going to get the 52Mb version but where never given the option. Seems like an expensive mistake for someones commission.

Rude and unknowledgeable was Was not able to help me in any way that I needed help Always rude when I go in there

Went in today to fix my phone and I was greeted as soon as I walked in. Arthur helped me with the rest of the process and make it enjoyable and entertaining the whole experience was amazing.👍🏻

Totally disappointed, Abdul has no business working for ATT.My daughter (who is a smart woman) was given wrong advise from Abdul and lost valuable information during a phone upgrade/transfer...AVOID ABDUL

My experience at this location was really good. I was in and out in minutes and the staff were friendly and most helpful.My questions were all answered.

Went to this At&T store to have my screen protector replaced and Clay made it a simple and easy process thank you Clay for your help with everything!

Abdul was very knowledgeable and helpful!He provided the best service and experience I’ve ever had at an AT&T store!

Abdul did a amazing job, he was very helpful and helped me get my discounts right.

Abdule really took care of me. Very informative. Very helpful!

Abdul, he was a great help for helping me with my phone and glass protector

Abdul was great helped me fix my family’s plan!

Great customer service from Abdul! Quick and efficient!

Abdul was very helpful and saved money on my internet with faster speed.

Best Customer Service Abdul was awesome he helped me and my daughter

Great, professional and fast service!

The store manager Arthur is rude, I went in to provide documentation my aunt qualified for a discount. The employee who took the documents stated that the person who provided the information over the phone (a manager) was a liar and got up and walked away after rolling his eyes. Arthur began yelling at me, I asked him to please stop escalating his voice and he would not be suggested to me to find another carrier. This location is known to do this... I suggest Best Buy they are friendly.

Clays customer service was excellent. Our experience was great and took care of all our questions and needs.

Abdul was awesome! Extremely helpful and knowledgeable.

The service was ruined by Athens long hair punk that was rude an didnt want to give me service.

Abdul did a fantastic job in helping me, great service.

Abdul did a great job helping me out.

My salesperson was very friendly and helped me with all my questions. The best service ever!

Micah was amazing and very sweet. I walked in needing to make a purchase for my grandmother and Micah took the time to answer all of my questions and guide me to exactly what I needed. He is patient, thorough, and knowledgeable. I am so happy he was available to help me out!

I called to see if they had a phone in stock and the representative needs to work on their customer service biggg time. I was actually going to be switching to ATT when they have the phone I want in stock, but I’ll just stay with my current provider since I’m such a bother. Thank you I hope this location hires more customer service oriented employees

Gilda and Deranty got me all set up and help save money on my account.

I was there to get a new phone with my friend. There was a lady who helped me. She was really kind. Her name is Gilda. Thanks for everything.

Per Eric Neighbors @ Kartown, Juan A was a wonderful rep! He was quick, I was in and out of the store with no problems. -Eric N

Abdul took lots of time to help me with several issues. I was nervous but he made me comfortable and he got all issues fixed. He even found a way to save some money on our monthly bill. I didn’t have to wait in line to get in. I was so happy with my visit.

Clay was a very good personable person. He walked us through everything and was very great at explaining everything. He makes you feel at home and you are able to ask him anything and get a straight and informative answer

The store was busy but they got us to a representative pretty quickly. The rep was competent and friendly. Good experience.

Every one in the store was accommodating and friendly. They did an incredible job enforcing social distancing and they all had on masks and used hand sanitizer. Micah Williams assisted me and I appreciate his great customer service, patience and kindness!

Eddie did a great job helping me with my phone. left the store with a working phone. thank you

Nice personal helped out tremendously an very well organized.

Came to buy a cord Juan helped right away will be back in the future since I was in a rush. Always good deals

Juan just helped me to purchase a new device and I am not tech savvy at all. He made it extremely easy thank you

Juan helped me set up autopay and bumped my internet speed up to 1000 very helpful!

I haven’t been going into stores since the pandemic started and I had to go into AT&T and I really appreciated how the store made me feel safe with their COVID precautions.

The employees werent at all helpful, im a longtime customer, my grandfather has been with them for 10 years with excellent credibility and they would not take the time to answer a few questions. They said no purchase no service pretty much. Horrible

Activated phone quickly. Associate was abrupt, bordering rude

Eait time too lobg

I had a nightmare of an issue and spoke with manager Danielle, it took her almost 2 hours to resolve my issue going back and forth with customer service, but she stayed with it and got my issue resolved!! Danielle needs a raise, she was so nice and considerate, and I would deal with her again!!

Danielle was so awesome she gave me her seat while she sat on the floor just so I could be comfortable. Amazing store with fantastic reps. I’ll be a repeat customer

Was able to get in and out quickly and got everything I needed.. Abdul was very knowledgeable and gave me all the help I needed..

My experience was great! Clay was very informative, professional, and extremely nice. He made it very easy and quick for me and I will continue my business with this ATT above all others.

David Flores was very patient with us and helped us a lot. We really appreciate the help we got from him over the past week. Hes a great asset to the company and deserves a promotion!

Juan was great helped me recover all my info on my insurance device

David at the store is the best!!! He was very patient with us while we changed or mind over and over again. He explained everything very well and has great personality!! Thank you David for your patience and kindness!!!!

Abdul was phenomenal so much help!!! I definitely recommend going to see him! He will help you with any of your needs or questions!!!

Worse customer service ever. The clerk was not helpful at all. It was like we were wasting his time. Will never go back to store again.

Great customer service. I visited this store twice and John Navarro was very helpful with sharing the information and helping me switch to atnt. We even got free iPhones since we were switching from another carrier.Overall satisfied and would recommend this location

I love AT&T. They have been my cell phone provider since I got my first cell phone back in the 90s, with the exception of 1 year. They have also been my internet provider for the past 5 or 6 years, at least. Every single time I have gone to this store, they have been polite and very helpful. Not once have I left this store feeling disappointed or not having an issue resolved, the very few times I have had issues. Not once! This is an excellent store with excellent staff.

Micha was able to quickly address my needs. The service staff there are knowledgeable and friendly.

Juan was very helpful and very knowledgeable. He helped me bring my number over from t mobile and lower my plan. Would definitely recommend anyone to come here very helpful staff

My experience upgrading my phone was a good experience. We completed the entire visit outside under a tarp because of social distancing. No complaints whatsoever!

Went into the store to pick up a quick accessory. Service was quick & efficient. Everyone was super nice and made the visit easy as always. Thanks!

Takes car wife me really quick and are adhering to CDC Guidelines!

Everything was fine. Went 2 make my payment . In,n,out.

Fast and friendly

Awesome experience with Abdul... Very helpfully, excellent customer service.

The staff here is wonderful! Their manager was kind and patient and she really took her time to fix my issue. I was considering leaving AT&T but coming here changed my mind. Thank you!

Fantastic customer service from Clay

OMG! This store is the best! LOVE THE STORE MANAGER Danyelle. She made our visit so pleasant!

Came to buy a basic phone from Juan and saved some money

Clay was great. Got me all setup with my new phone and even catered to some odd requests.

John was so helpful and really nice. I appreciated his customer service.

Clay helped me out get set up with new phones, quickly and fast with the best deals!

Clay was super helpful and had wonderful customer service un helping us on all our upgrades...

Replaced my sons cellphone and we were in and out on a Saturday morning, which is how I like it. Smooth, fast, no stalling, great service, bada boom, bada bang! Thanks!

Customer service was amazing. The workers were very patient and understood my issue and fixed it without a problem . This was the fourth store I went to so I was already drained and upset but I left with my issue fixed and happy.

The store is great, AT&T the company are an assembly of organized raquateering

Where not able to help me with my issues. No one had a clue or offered a solution. Not my problem was the bottom line. Want to buy a phone plan or a phone.

The staff great, it was just corporate that lied to me so when I got here these guys hands were tied. Never trust what AT&T tells you, their customer service department lies big time. Have gotten 3 completely different lies in two days.

They never think of customers benefits. They think about sales only.Their managers are out of store many a times and these guys have learnt to trap the customers somehow by concealing the truth and portraying only the good attributes of a service. Post sales service is poor and careless.

It went smooth. Clay did a great job!

If I could leave zero stars I would, I went to the store to ask a simple question about the sales taxes on a device. I waited for 20mins never was seen, I was signed in and the clerks knew I was there, dont know why the clerks couldnt find the time to answer my simple question and help me.

I worked with Clay today! Lended an awesome hand!

Great experience! Clay was awesome helping upgrade 👍🏼

Juan was great he went above and beyond. Overall I didn’t wait long and the store was clean and neat

If you love to wait to for two hours and get charge twice then you came to the right store. DONT COME TO THIS PLACE. Go somewhere else trust me.

Worked with Clay and he was great! Come see him for all your AT&T needs!!!

Awesome customer service

Worst ATT I have ever been to, employee didnt give me his name and was not wearing his name badge like they are supposed to. Provided two forms of ID, had passcode, pin all information needed but refused to allow me to buy a Iwatch because I wanted to pay the sales taxes in cash, which I know is allowed because I upgraded my s8 a week prior the same way. Employee was just overall unhelpful, unapproachable, and very disrespectful.

Worst AT&T store ever. Could not transfer my messages, then wiped out old phone before messages could be transferred by customer service phone support. manager was one of rudest people I ever met, and keep putting me last in line after AT&T kept screwing up. Had deal with this local store from 12:00 PM to 5:45 PM to get things straight, almost. phones still not working as I was told they would. DO NOT GO THERE !! Drive to Sugarland store is worth it. !!!

Abdul was fantastic!!!

Good deal store if you all ready have service with at&t cable Lowes price on cellphones service and more but if dont have service cable you can do it on this store in this location good costumers service

Umm, not so happy...one guy was professional and helpful, and one was rude and snoopy...went through my photos and showed them to a co-worker. Not cool. Will not go back.

The worse service ever 4 days without internet because the modem damage after 2 years call for a new because this one doesnt work properly, fanaly on Friday send Overnight one moden for we install (Great service, customer technical) and now I will receive MondeM or Tuesday, my wife business depende of internet At and t its the worse service ever.

Very Helpful, Thank you.