Ford was able to get me in quick and I’m happy with the service but the price was extreme. I had a pretty good idea what my issue was and the parts should have been around $100-$200. With the normal dealership markups I was expecting $400-$500 but it ended up over $900 for a purge valve and an O2 sensor- neither are difficult repairs.

I am utterly disappointed.I had dropped off my vehicle handing them the keys with trust and hope that they would take care of my vehicle. I had already waited months trying to figure out what was wrong with my truck in the first place. Turns out, that the mirco-chip was damaged. I waited even longer to have that part for my truck. The day came, I dropped my truck off knowing that, the dealer is taking my truck under their care to fix my truck. They installed the new part however, they informed me that my truck was hit by another vehicle while it was in park at the dealer. I called Jim Murphy, he told me that it is not Fords fault that my truck was hit during their care. Making a comparison that it would be my fault if I parked my truck at target, but I did not give my truck to target to take care of it.If I gave my truck in perfect condition, I expect it to be given back in better shape than it was.I am not taking responsibility for this being my fault that my truck was damaged and I was not present. I believe that Ford needs to have more Integrity and claim responsibility for this incident.

I live in Iowa and saw the vehicle I had been looking for on Minnesotas Midway Fords website. Trevor, Amber and the whole Midway Ford Team were very helpful in me buying the car of my dreams. Since I live 4 hours away, Trevor got the ball rolling through phone correspondence. Midway Ford agreed to take my vehicle in on trade offering me a very fair price. Amber was able to get me financing with a low interest rate and a very affordable payment. This was all completed over the phone in 1-2 days time. Once my wife and I arrived to pick up my new car, we test drove my new car, and Amber completed the paper work with me, so within less than an hour, we were back on the road. Midway Ford took every step to make buying a car simple, quick and enjoyable. Thank You, Midway Ford.

Ordered a new F150 in March. Took delivery today and I have to say it was the smoothest interaction with a dealership I have had. Trevor kept me updated on the status the entire time. Had the truck ready to go when I got there. Took about 45 minutes from the point I walked in to me driving off the lot. Finance went smooth and overall a great experience. Would highly recommend Trevor as he kept my best interest in mind and got me a killer deal. He did not try to push me into a truck that wasnt perfect for me.

I am from Washington. We had decided look with the possibility of buying while we were in town. We were able to get everything we wanted in a vehicle and quick financing. Everyone was great. Thank you. We love our 2019 Ford Expedition.

The people who worked here helped me find the perfect car. They were very helpful with the information and their customer service was really well. I am very glad that I went here to find the perfect car for myself. Thank you.

Had a better than great experience with the salesman about a month or so ago, traded in a very nice Escape for a newer one. Car has been great. 1 star based solely on the service department. We’ve been calling this place for over a week at all different hours just to schedule an oil change and nobody answers the phones. I just spent almost 15 minutes listening to the phone ring, not even put on hold, how do you operate a business without answering the phone?

Friendly atmosphere with helpful suggestions for future work to be done without being pressured into doing something not needed.

Nick Thorstone has the best customer service I have encountered. His attitude is always amazing and he never seems to fail me with pricing. Thank you nick

Mechanics and cashiers are fabulous...just having much trouble with the transmission on a 2018 F150 8 cyl. otherwise wed give a rating of 5 stars.

Took in my high roof Transit van to the QuickLane for an oil change and tire rotation. The guys working were super friendly and got me out quickly. I am pretty protective of my home on wheels and they treated her well. I definitely recommend.

Awesome team and very clear about pricing and availability. Great experience

The service department needs to leverage technology to log notes on progress of customer vehicles. Playing phone tag with the service rep is antiquated and for the birds. Any service rep should be able to provide an update.

Nick in Quick Lane is absolutely the best! Honest, quick and great to deal with!! He took great care of me and my Ford Explorer! I had tons of issues and now it’s running great!Russ

Excellent service! Very thorough, 100% confidence in their service department!

The service was good. I was told the work would take 1 to 1 1/2 hours. It took 80 min. Only suggestion would be for someone to have gone over everything that was done to my truck. Instead, the person gave me the total and said everything looked good.What does that mean? How about advising we checked and topped off fluids, rotated your tires, brakes were fine, etc. Instead, “everything looked good” doesn’t tell me anything.Thank you

Super friendly people and business. I didnt feel like I was pulling teeth getting someone to show me cars nor did I feel pressured by the salesperson to make a purchase/decision while there. I got the impression this is a trustworthy and honest company that I feel comfortable doing business with. Highly recommend!

Best experience I have had among all of the quicklanes Ive been to. They are helpful and super nice. They would give me a great time estimate for me to come back and pickup my car (instead of telling me its gonna be an hour and end up being 4 hours like the places I went to for just an oil change). Recommend!

I had taken my Hyundai Sonata for interior detailing. Nick and his team is efficient and very professional. The did a fantastic job. I strongly recommend Nick and his team.

The staff is always friendly and nice. They keep in contact and get the work done professionally. I was disappointed that my car warranty didn’t cover the issue. I only have 49,000 on the car. Such goes the 5 year or 60,000 miles coverage. Not Midways fault but it was an expensive repair and a factory defect from Ford that the owner had to cover.

Ive been coming here for years and always have a good experience. Turnaround times are usually quick but if its busy its best to drop your car off and come back later if you can!

People were friendly and helpful.It was a good buying experience.We are very thankful as Ford delivered the truck one month earlier then the early delivery date given.

I have entrusted Midway Ford with all my service and maintenance needs on my F-150 and have had good experiences thus far. Mark is honest, forthright and willing to explain technical details on work performed.

Dave Wells was an excellent partner in going through the sales process, especially during this weird car-buying time. I love the small-town, family-owned feel of the dealership and look forward to many years of keeping my new car running perfectly.

Fast, efficient, and mostly friendly. Mike gave me ideas on how to prevent another rodent chewing my wires. Only complaint was directions given to find my car, I walked the whole parking lot, and one person transferred me to someone I was trying to tell him wasn’t answering mid sentence without telling me.

Carrie the Manager went out of her way to ask the rep if another car could be allocated to dealership for a customer. The rep said yes.Carrie and Charlie the salesman were very helpful throughout the process and great customer service! Financial department was also very friendly and great customer service as well!Thank you for making my experience with Midway Ford a AAA experience!

Midway Ford sold me my first European made vehicle, and I am more than pleased with the experience. The salesman David Wells was phenomenal, he truly cared about my needs in a vehicle, my price range, and to top it all off he was very communicative throughout the entire process. I highly recommend the dealership and the salesman I worked with.

We are a Ford family. We have owned many Ford’s. We printed a coupon from the website for The Works Oil Change for $49.95 and presented it at the time of check in. The coupon expires 9/30/21. We were told that Quicklane does not take the coupon advertised on their website because the cost of oil and filters has gone up. We ended up paying $81.45! We are disappointed in Ford for cheating us and not allowing us to use the coupon.

I worked with Trevor Haug and he was very helpful and knowledgeable about the vehicle I was purchasing. It was a great car buying experience and I would definitely go there again.

Dan Jensen was our agent that gave us a great experience picking out the right Fusion for My sons first time car purchase. He made us feel comfortable. He answered all of our questions and gave us good guidance so we were prepared for Financinng. Amber in Financing. Is an absolute gem!! Who right away knew what we would need to get the financing done. She also worked around our familys wild work schedule. She is the perfect person to explain details to a first time car buyer. We are very Happy!! Thanks Again to everyone at Midway Ford for a great buying experience!!

This was the best car buying experience, period. I went into Midway Ford and met with Mike Fitzgerald to appraise my vehicle and look to purchasing a new car. Mike was not only personable and professional but he was EXTREMLEY knowledgable! He made the entire process EASY for me! I already recommended him to a friend, who has already purchased a vehicle through Mike too. I could not be more pleased, I cannot recommend him and Midway Ford enough!!

The staff was helpful in repairing one of our work vans. Mike provided excellent customer service for a difficult vehicle to pinpoint issues with. Thank you!

Just picked up my car. I had it detailed. Great experience, great staff. I have an old car and this is the first time Ive ever done detailing. I would definitely do it again.

Good job. Use the main car sales area if you wait for your truck. Theyve got free coffee in there.

Staff was at the utmost completely friendly, warm and professional. I honestly had a family feel at this dealership. Being retired law enforcement and finding out that they had retired law enforcement employed as runners told me they stand behind law enforcement. I would give a 6 star rating if I could go off the chart for Midway Ford. I will trade for my next new pickup here without a doubt!

The best truck buying experience I’ve ever had! Fair trade on my truck, was in and out in an hour and half.

John V was awesome to work with and the whole experience of buying my car from them was painless. The whole team was knowledgeable and efficient and I would highly recommend them to anyone looking for a vehicle.

They answered a chat message on Easter Sunday! I was floored and thrilled! Got my car in at 7 am Monday morning, picked up a Ford Fusion rental and was back on the road without missing a beat. Car is running smoothly. Everyone was so kind. Mark is amazing as a service writer! Totally a five star performance

Dan Jensen was not enjoyable to deal with same with his manager Tom Kulick long story horrible experience would not recommend.

The quick lane is always honest about wait time if there is one, they’re quick and professional with getting cars i. to be serviced, and always print off status sheets of your vehicle to keep for your own records, especially if they make any recommendations for any parts that may need to be looked at in the future.

Big thanks to my main sells person Oscar Grass for maintaining the highest level of professionalism

I’ve always had great service at Midway Ford. The tech (Josh L.) did a great job and was very quick. The service agent (Mike D.) was helpful and explained everything well.

Excellent customer service when using the quick lane. Rep. Was courteous and professional. Good representatives of Midway Ford. Special thanks to Mr Rosendahl in setting up a time when the wait time was minimized.Doug Wills

THEY DO NOT PRE INSPECT VEHICLES WHEN THEY SELL THEM. After our vehicles stopped working after immediately buying it for $10,000 truck, we discovered that due to a simple fluid line that could have been fixed if they did their pre inspection, our transmission is out. Shocking with an in-house shop they do not look over theyre vehicles. He told me they simply Do a drive test and check if the blinkers work.They told me they do not inspect cars before they sell them. So if theres a small part thats needed to prevent a major issues it will not be caught in time to prevent major damage and you could drive it off the lot causing thousands of dollars in damage or not made aware of a MAJOR ISSUE that tanks the value of the vehicle.Not only do we have to cancel work for all of our customers but we are out about $10,000 now with damages.And to think this all could have been prevented by a standard inspection that literally every other dealership does standard and comes expected.

The Staff at Midway Ford service department were super friendly and helpful! They are located nearby and I will continue to go to them for my service needs.

I worked with Charlie in sales looking at and test driving Mustangs; he was very polite and professional. Nobody tried to push a hard sell on me and were more than willing to work within my timeline/budget. Overall a very friendly atmosphere.

Quick Lane was very busy so there was a sizable wait time but they work was very professional. They have professional working on your vehicle and can do much more than change oil. I have used other Quick Lanes but the wait is worth the professional service performance.

Hands down working with John at Midway Ford was the most pleasant car buying experiences I have ever had. I usually buy something new or used every 1-2 years and dread the haggling and long process of buying from a dealership. With the team there at Midway, I left enjoying the entire process.Thanks Midway Ford!

Easy purchase. No pressure and good communication (I am hearing impaired). Trevor Haug got me a great deal on a new Ford Ranger.

Chris and the gang were friendly, efficient, and got my truck all tuned up and lubed. After 100k miles, it needed a little love. Now we are set to road trip and lay some rubber on back roads. I will be back again to service both our Fords. Thanks guys!

Super easy to work with Trent from out of state, they made Everything smooth!

I wouldn’t go to this location for an oil change. I bought my car from this location and I usually get my oil changes from this location. However this time I waited two hours and an a half to get my oil change and I told them to top off my fluids but that didn’t happen after almost 3 hours. Idk what they were doing all that time

I was very happy in my decision to shop and buy at Midway Ford. Charlie was extremely helpful with the vehicle we bought, and went one step further to lay out all of our options about our leased vehicle. He is very passionate about Ford, which made for a positive experience! We were in and out a lot quicker than expected, which helped immensely while having 2 younger kids with us. Thank you!

The name of the repair section of this company is actually called Quick Lane. Blew a rear tire on the highway this morning. Got a spare on it and called around to find someone nearby (tried maybe 7 other businesses closer to me) who could do replace my tire for me by the end of the day. This place was the only one who could tell me they could definitely get my car in and fixed in a reasonable amount of time. Made my way to them and 2+ hours later they had ordered the replacement tire, received it and fitted it to my car. That is a win all-around as far as Im concerned. Courteous, helpful staff. I worked with Nick. Definitely recommend them for your car repair needs.

We have really appreciated the service we have received at Midway Ford. It has been a great experience so far.

Will never return to midway ford,made appointment to drop off my 19 f150 for a couple warranty repairs on a Monday, before I left I went by my truck before I left to find they did not lock the door,so I went and ask the service writer wich I was told at a later time is the service manager,when I asked why they didnt lock my truck he said they dont lock them because they have a very low crime rate there,I told him to make sure to lock my truck he said yes would,so now its Friday have not heard from anyone so I called to find out they never looked at my truck all week, was told they were really busy so much for making appointment,so I went and picked up my truck and wanted to talk to general manager,she was gone at the time salesman gave me her card I called left her a voice message to call me,that was 6 days ago still waiting for the call.

I just had the worst customer service I have ever had at this dealership. I dropped of my f150 for an oil change and was told it would not be more the 2 hrs. I can back after 2 hrs and it had not be done and was told it would be 1.5 hrs more. They had my phone number to call me and did not. I was was upset and the service manager said there was nothing he could do about it I said I would not be back and he said he did not care I am going to upgrade my F 150 soon. Not at Midway

Good folks to work with. I came in without an appointment was handled very promptly, and professionally. Trever came in on his weekend off to close my deal and finance was quick and painless. Would definitely do business with these folks again. Thanks again guys!!

Fast Quick service. Was in and out in less than an hour. Great place for an oil change.

I was able to get my car serviced with a minimal wait time. The service personnel were very courteous. It is a shame Midway Ford doesn’t have more available parking. Every time I get my car serviced the parking spaces are few and far between. Today the only available space was hard to park in and I had a difficult time exiting my vehicle.

John Violette and Greg Graves were OUTSTANDING! From the moment I walked in- they were genuine, helpful, and very patient with me. John walked me through each step and explained everything to me. He gained my trust! John never pressured me to buy the car. He let me go at my own pace. Greg was extremely helpful and very genuine towards me. I felt like he genuinely really wanted me to get the car I wanted. He made sure the payments were what I asked for and even did everything he could to make the process easy and effortless. I had zero anxiety or hesitation to sign anything because he took the time to explain everything I was signing. The day I came to pick up the car I had to work late. They stayed open and waited for me! How nice is that?! I will never go to another Ford location. I will ALWAYS go to this one and I encourage anyone who wants to buy a car or who already has a Ford and needs it fixed? Go here! You won’t be disappointed! Thank you guys for being so awesome and giving me the car I’ve wanted for quite awhile.

Beyond friendly and knowledgeable staff. Got my service done in a timely manor and we’re very professional in helping me solve a warranty defect issue. Will always come back for service and recommend to everyone.

I switched Ford dealerships in hopes of having a better experience. Midway Ford turned out to be fantastic. The quick lane service was excellent and I will continue to use this dealership going forward.

We just bought our sixth personal vehicle from Midway Ford. We keep going back because they are local to us and are trustworthy. We recommend them.

Midway Ford asked for my review after having service done on my F150….My service experience was not good. I had an appointment for Monday morning, dropped it off and that afternoon received a call that they didn’t know why my truck was there. The next day, they diagnosed the issue. As I had requested a price before dropping it off for what I suspected was the issue they said it could be $650 to $2400 for the rear end to be rebuilt. When they called, I was quoted a price of $3200! I explained that I talked with someone before and the expectation was somewhere in this price range they said let me call you back. They said they could do it for $2400, the upper end of the spectrum for what I was quoted without replacing the LImited Slip Differential in the rear end. Pickup was fine, no complaints. Days later my battery died (must not have been part of the inspection) and I returned with my battery that was purchased there in 2016, 100 month prorated battery. The gentleman in parts told me to wait and then told me to go have service test it. It was 5:50 pm, I stood in the lane yelling for someone off and on for 15 minutes and left without a battery. Not there during posted business hours and they went fishing for an extra $900 on the rear end service. Really an unimpressive run. Probably will not be back. Oh and the kicker, a week after service and having had them “fix” my leaky tire for $22 it isn’t fixed. Lost 10 psi over the week. Mechanic did great though, no more noise from the rear differential.

I dealt with Dave the salesman and it was a pleasant experience. Easy to talk to and worked with me. I was just in the area working but definitely wouldnt hesitate to deal with him again. Friendly staff and made buying a new truck painless and easy

Very quick oil change and rotate. Good pricing. I bring my truck here every time.

People are nice and service is great. It’s just very hard to get in for an oil change with anything less than a 2 hour wait. Reservations would help with that, but it’s not an option.

I’ve taken my 2018 Ford Edge to Midway Ford for a hill start message that they haven’t fixed. I think I’ve had it in about 6 times for this issue. I want this fixed before my warranty runs out!!! I’m not happy. The staff have always been very pleasant, unfortunately pleasant staff doesn’t fix the recurring problem! Thank you! Barb Hanson

Top notch service and people! Ive been taking my vehicles to this location for 25+ years. I trust Midway Ford explicitly with my vehicles and they make me feel like family. Kudos go out to the AMAZING staff at the Quick Lane as well...efficient, friendly, consistent & my go-to for oil changes!

I had a great experience with Midway Ford. Working with Dave and John made for the best car-buying experience I’ve had! First class staff, family ownership, and great value - I recommend Midway every chance I can get!

The auto repairs and maintenance on my car were satisfactory and my car runs great. The service is not as good as I had hoped. My last two visits both required my car to stay a full day longer than planed because of miscommunication and/or having the wrong contact info. It took a few visits for them to get my correct phone#

One of the best car buying experiences ever! And I have had quite a few. Even though I was looking at an older model used car, my sales team, Charlie and John, knew the car inside and out.Every accessory works and the car is immaculate!!!Great all-season tires? You betcha!Financing? No hassle.Plus, Amber, in finance, was able to add an extended Ford warranty on a 2011 Taurus with high-mileage! 😲Who does that? Midway Ford! Thats who!John W.

Always great service at the Roseville Ford. I’ve been going there for 7-8 years and they always treat us right. Great service!

I went in to buy a car and they didn’t pull any weird tricks or mind games you sometimes think about with car dealerships. In fact they are very honest, straightforward and nice to deal with! Thank you for making this an easy purchase; I wouldn’t hesitate to recommend Midway Ford!

The staff was very friendly and helpful! Mike F. in sales was very accommodating in assisting us with our new vehicle! He took a ton of time making sure that the process and our questions were answered! Thanks Mike and Midway Ford!

Although I showed up during the lunch break rush hour, they were able to accommodate my oil change swiftly! Friendly and personable staff too!

If you need Ford factory repair parts, this is the dealer to go to! Great stock and great service, nice folks all the way round😁👌

I have my Flex serviced regularly at the Quick Lane. I always receive prompt, professional service. They do a good job of explaining that repairs are needed and why they are needed.

We have been going to Midway for years utilizing their Quick Lane for oil changes and small repairs. Chris is always helpful and friendly!

Came in for a quick oil change. They told me my front brakes needed to be replaced as well and we quickly got that done too. Thanks again!

I’ve been going to midway ford quicklane for years, they have great customer service and always do a great job! Would highly recommend their services.

Made an appointment for standard 60k transmission maintenance and a failed exhaust hanger. Went as planned. Staff was courteous, gave me a ride home when I dropped the truck off, kept me informed as work was done. I plan to continue to patronize Midway Ford as my 2013 truck requires maintenance.

Got me in quickly for an oil change - finished before expected - very happy with service at quick lane

Scheduled an appointment for pick up and drop off on a Wednesday. They contacted me right on time and kept me updated throughout the day. Car was picked up around 7:45am and returned to me early afternoon. Had front brakes done, tie rod ends replaced, oil changed and tires rotated. Cost came in a little below estimate. Very easy process, good work and fair pricing.

Dave Tichenor is a true professional with many years experience. You are in good hands. I have brought many vehicles there always 100% satisfied. Thank you Midway Ford keep up the good work

Service department was very busy. They got my car serviced in the time they estimated. Always great work. Thanks for the great service

Customer service was excellent, I have been taking care of, just like the way I wanted, the timing was good, so far the price was reasonable, so I will recommend to see midway ford dealer in Roseville area if you have any service issues for your vehicle.

I would like to thank John Holleran at Midway Ford for helping me find a nice ride for a fair price. He was professional,friendly, and very easy to work with. I made an offer, and John got me a deal for even lower than I asked for. Thanks again love the ride and extremely happy. I will be back for the next upgrade for sure.

Kept. Trying to get stuff done never asked $80. Radiator $80. That’s wild.

Buying a vehicle couldn’t be easier. Great financing options, professional sales staff! Trevor Haug was very easy to work with!!!

Midway Ford was welcoming and non-threatening for our used car purchase. The vehicle seemed to really be taken care of from the dealership after they received it. The salesman was very thorough with answering questions. They were accommodating with my 18 month old son and his energy. The coffee and hot chocolate was a nice touch in the cold.

John Violette is a great guy to work with!

Great serviceRented a van here and I could not have been happier! Al and Pat are the best!

Staff is pleasant, friendly, informative and professional. Waiting time was what I expected and a reasonable length. Waiting area is fine.

I was very pleased with the customer service from the sales team. They made me feel like I was an important customer even after they knew they made the sale and it was on a used vehicle.

Nick and Chris are great to work with in the Quick Lane Dept at Midway Ford! They are professional and the customer service experience is always a good one. Loyal customer here

Excellent service, friendly employees, completion time met the estimated time.

Very good service and always a pleasure doing business with these guys. Only thing is the quick lane waiting room is very small and limited on seating. I been doing business with Midway Ford for 5 years and plan to continue to use them for all my vehicle service requirements.

Went to get synthetic oil change and had a coupon, they refused it although it expires September 2021, they claimed that offer end in July and we found the offer online same day we received the service they charged us more, they use to provide better customer service and discounts very disappointing !