My wife went in for a check engine light. They told her that it would be a 30 minute fix. She sat there for 2 hours. Never offered a discount for the bill or even a future discount on a future service.Sells department when we bought the vehicle was very good. Other than a guy named Elvis on a previous service issue I would not recommend them for anything.

Abigail is the best and the shop Forman has impressed me to no end. My 95 Pontiac was down for 6 weeks, had it looked at by 2 other mechanics and 875$ of repairs, still wasnt running.Took it to Reliable and these 2 had it diagnosed in 24 hours, up and running in 48.Thank you for your years of experience expertise and honest service. Im now a long term customer.

1st time here. Had a new GMC muffler installed. Abigail Quiroz was an amazing service advisor. She knows what customer service is I assure you. This will be my regular dealer moving forward. Work done timely and truck sounds great!

Great service and clarity around the issues, maintenance items that made sense to do to make this visit the most efficient of my time and yours

The people are very nice and very professional but anytime you need a part replaced, they need to order it from Michigan and that takes 3 to 5 days

Luis Dorantes was helpful and very knowledgeable about the Truck.He has the same one so made it very easy to answer questions and concerns.Paul Barnett made the financing portion of the sale refreshing and quite quick.Over all the whole team was inviting and made it good purchasing experience.Thank you

Ask for Gary!! He was completely professional with a NO stress/push sales tactic. Fast and easy. I would highly recommended. We got an awesome Caddy! oh... and shout out to Fred the Finance Manager he was quick no BS and awesome as well!

This was definitely the best service experience that Ive had with this dealership since I bought my car there. My service technician diagnosed my problem quickly and was able to get it done by 1:30pm so that I could pick up my son from school on time. I also really appreciated that my technician checked in with me several times during the day and kept me apprised of timelines and cost. So much less stressful than having to call and track someone down to get an update.

We had a great experience buying our new GMC truck. The salesman was low key, not pushy, he actually knew the differences between engines and every trim style. Finance guy was great too! He explained all of our warranty and extra options clearly and was very friendly. This was the BEST buying experience weve had!

My visit was excellent, everyone I mean everyone! Salesman, sales manager, finance manager. Everyone! Helped me, they worked with me and helped me meet in the middle on a great deal for this beautiful 2021 GMC truck I thought I would never own! Now it’s time to show off this beautiful thing and hopefully get reliable some more customers!

Shaemus the Irish guy helped me one day with a test drive. He was fantastic to deal with. I ended up not buying the car but I had a pleasant experience and wouldnt hesitate to go back if Im in need of a car again.

Jeff Gilbreath (service advisor) was excellent! Courteous, friendly, and knowledgeable. Couldnt have asked for a better service representative. He even helped me receive my GMC reward credits to apply toward the service bill.I had real difficulty operating the GMC app to gain my reward credits. GMC needs to look at a redesign of its app.

We identified a vehicle that we wanted. I contacted Sales consultant Keith Thompson with our intent to purchase. He quickly put together the numbers, we sent him our trade-in vehicle information. Keith held this vehicle for our business, as GMC Yukons are in high demand, We drove out in our new Yukon and Keith made the process as easy and efficient as possible. I highly recommend Reliable Buick Cadillac GMC and Keith Thompson for a new vehicle purchase!!

Sami was excellent and very knowledgeable about your products. He was a pleasure to work with.

This was a unique experience due to the current shortage of vehicles but we are so glad to have such an amazing team to help us in the buying process. Effie was our salesman and he was beyond helpful even with us pestering him daily about the delivery of our vehicle. All in all it was a great experience. We love our new vehicle!

Art did an awesome job. He remembered me from years ago when I had a prior vehicle. Very personable, knowledgeable and provided great customer service.

I had a wonderful experience! Everybody was very helpful and moved quick to get me out and in my new vehicle. Sami who was my sales consultant was very knowledgeable of all the features of my vehicle and showed me how to operate! I would recommend Sami to anyone and I would also recommend reliable Cadillac! Thank you reliable Cadillac for all of your help and the amazing experience I had! Also thank you for having my dream vehicle on your lot!

Service center is always top notch. Jeff dutifully gave me an update in a timely manner. The loaner car they provided was clean and seemed pretty new.I even brought my dog intraining in house and everyone welcomed her.Thank you for the service! Thats why we love Buick!

Rick was amazing by far best experience I’ve ever had purchasing a vehicle at a dealership. Freddy was also great. Very satisfied and will recommend Reliable to my friends

Art, my service advisor was amazing. His professionalism and knowledge of handling my issues were second to none. I completely trusted him with my brand new 2020 GMC 2500 Denali. I was very nervous being that the truck would never be the same but Art and Porter the mechanic walked me through every step and reassured me that all the repairs that needed to be completed were done right and the truck would be 100% right. I completely thank all of the great staff at Reliable GMC for there great service . I knew when I called Art I was on the right track.SincerelyRalph Daloian

Ive always had great experiences with Reliable GMC but my most recent interaction with Ken and Porter in the service department went well beyond my expectations. Ken agreed to take in my Chevy Colorado to diagnose an ongoing engine performance issue when the service department I had an appointment with didnt have the guts to take a stab at it. (I wont name them here but you can guess based on it being a Chevy) No appointment but Ken said hed do the best he could. In less than a day Porter (technician) diagnosed the problem, had it corrected and had me back on the road for a very fair price. Couldnt be happier, which is par for the course with this dealer. Thank you again Ken and Porter! -Glen

Art was awesome. He got my Denali in immediately and back on the road on a Saturday.

Jeff is a great perfessional service rep. he took care of everything i asked for...great customerservice...thanks gmc

Louis and Keith were great. I talked with Louis on the phone before heading from over an hour away to make sure the vehicle I was interested was available. Once I arrived at the dealership Keith greeted us and showed us the vehicle. He was very knowledgeable. He also showed us a few other vehicles that were in my price range and interest. He made it very easy to seal the deal. As a first time vehicle purchaser I really appreciated his experience. Thank you so much for everything!

Quick and convenient. They always explain what my vehicle might need, but they never try to push me into things.

This was one of the best experience I had with a car dealership. We went into few Dodge dealerships for a truck and was not happy with the experience at all. We decided to just go to GMC and was greeted by Rick Ricker. AMAZING experience with Rick! Professional, well spoken, willing to help, a great listener, and was overall a FANTASTIC person to work with during the sale. Thank goodness for the bad experience at Dodge because this lead us to GMC. Thank you again Rick!

Fasted and simplest car buying experience I’ve ever had. It’s what buying a car should be

We were able to get same-day appointment and my SUV was ready for pick-up earlier than expected.

This place had the worst customer service. They were unable to offer any suggestions for alternative options and were rude. When I called to complain about how I was treated I was again treated rudely over the phone. There is no such thing as customer service any longer.

Your sales person was very easy to work with and made the experience very painless. Your finance department was quick and easy to understand. An overall great car buying experience

As I was looking for a truck to buy I went four different times and test drove four different trucks and every time I went I never felt pressure from any of the team to hurry and buy. I went to different dealerships and every time I went they would try to get me to buy before I left. This is the reason I went back to Reliable. The buying process was cut and dry and easy. When I get my next truck I am definitely going back.

Did not find the leak that my car has. Over talked me when trying to explain the issues. Did not check my airbag light for recalls. I felt very dismissed by the person assigned to help me.

Great place to do business. Ken Baugh and their service team are beyond expectations

Everyone we dealt with were friendly, kind, and caring. From the minute I walk in to talk to Jeff in the service department, to meeting the awesome Daryl in Sales. They were so helpful. It was a very pleasant experience. I would do it again.

Ben Newman helped us out with a GMC Terrain. We love the car and had bad to fair credit. Their finance guy got the rate on our loan down 4% and really helped us out a lot. Ben was honest, friendly, and helpful. Paul helped us out with our finances at the end and he was hilarious. Thank you all!

Great experience with the sales staff. Big thanks to Gary C. for meeting my needs even though I didnt get the model I really wanted. Going to enjoy my 21 CT5 Premium Luxury ride for the next two years. Hopefully, a V Series CT5 will be waiting for me at the end of this lease. Very friendly staff at the parts and cashier areas. Thanks for the free calendar.

Gary Clifford and Ryan Martin assisted me with placing the order for the Denali 3500 and both did an excellent job helping me through the process. Ryan in finance handled the paperwork and also did an excellent job. Overall a great experience. My best ever working with a dealership. Thanks!

The staff was very informative and helpful . Was able to answer any questions we had and was all around very nice and comfortable to talk to.

My first and last experience with another Cadillac dealership left me horrified and absolutely filled with hesitation, but Reliable is just THAT! They are RELIABLE and DEPENDABLE and best of all- TRUSTWORTHY!This was my first Cadillac purchase and I had saved for sooo long (think YEARS lol) to purchase the perfect family vehicle and when I was treated the way that I was- best believe that I was just devastated and thought that I wasted my money as I couldve went to another dealership for the same vehicle and have been treated just as bad...I thought that we pay not just for the vehicle and its options, but we pay for the BRAND which should also bring with it OUTSTANDING customer service.Reliable Cadillac DOES do all of that and so much more!THANK YOU SO VERY MUCH FOR TREATING ME LIKE A QUEEN! :)

Reliable GMC was an amazing car buying experience! The sales team was helpful and knowledgeable without being pushy. I got a great deal on my 2017 Sierra and Im very happy with it. thank you to all of the staff at reliable GMC

Best buying experience in a long time. Ask for Ryan Zaft, he is extremely knowledgeable, patient and wanted to make sure we got the right truck. Thanks Ryan, you are awesome!!

I have had more frequent trip to Reliable Buick GMC recently. Because they fix things need repair but disable something else in my way out. And that requires me to get ready for my next quick visit. I will switch my service center maybe to another Cadillac nearby shop.Update: Three days after I left this review. I got a call from my service rep in Reliable GMC. He reviewed the issues with me together, and asked me to run some diagnostic test. If not fixed then I need to have them look at it in the shop. Hopefully it is a fix.

I have leased consistently from this dealership for 25-30 years. When my lease was up this time; I didnt hesitate to drive 18 hours to handle my new lease with Reliable. I had relocated to Southern California several months prior to my lease expiring. Gary (Internet Sales) and Walt (General Manger), have ALWAYS gone above and beyond to make my leasing experience pleasant and stress-free. I know for a fact that they worked their tails off, behind the scenes, to make it feel that way to me. I am extremely well versed and knowledgeable with the car business. Gary and Walt have always negotiated the very best deals for me over the years. Their days off never interfered with my schedule, because they were there no matter what. I have referred many people to Reliable over the years, and its always the same results. Happy, happy, happy!I have had other vehicles in my garage: Mercedes, Toyota, Lexus, etc., but the dealership experiences never ever came close to Reliables customer service experience.I also have to give a shout out to Jeff and his great service team. Jeff and his team are always providing outstanding customer service. Thank you Gary, Walt, and Jeff!!!I would also need to mention GMAC. The years of leasing do matter to them when things arent as pretty as youd like them to be. Thank you GMAC and Walt.Loyalty folks. It matters on all sides. Cant ask for more.See you all in 3 years,Michele

Super service and no pressure. Very knowledgeable staff. Sami thanks for all your help. I love my Cadillac!

Service advisor was very nice, looked up to see if there was any recalls on the vehicle just because. Had oil charged he said they could do the recalls at that time if I had the time. He said it was nothing that it was going to hard the vehicle and I could way to do it

Brought my GMC for recall fix. Quick and easy experience.

Abby arranged everything, as soon as I got there the truck was diagnosed and repaired with minimal hassle. Great job

Wonderful! Professional all around. Humorous too

An excellent buying experience. Our salesman, Sami, was knowledgeable and professional while answering our question. My wife and I felt comfortable and respected throughout the entire process.

Everyone was very friendly, explained clearly and excellent overall experience

A great experience purchasing a new GMC. Absolutely no pressure to buy. Daryl was our sales guy and he was excellent.

Great customer service with the guy name Ken. He was very helpful and kind.

I visited multiple GMC dealerships and Reliable was the best. Thompson’s, Silveira, and Elk Grove did not give a good deal at all. I even considered John L. Sullivan’s Chevrolet who pressured me into submitting a credit app. Daryl at Reliable is knowledgeable about the vehicles and was able to help me in ordering my truck. I decided to order one just for me and it was an easy process. Unlike other GM dealerships, I honestly felt no pressure at Reliable and Daryl treated me with complete respect and helped to get the exact vehicle I wanted. I find that most salesmen tend to be disingenuous, but not Daryl. Reliable GMC happens to have core values posted which reflects their expectations of employees. I tend to be a good judge of character and I believe that Daryl lives up to each of these. In particular, Daryl is outstanding in the core values of honest, trustworthy, resourceful, easy to talk to, respectful, and reliable.While I know that Daryl would have been just as happy to sell me a truck that was already on the lot, he respected my decision to order a truck to my exact specifications. Another dealership in the North Bay told me I wouldn’t be able to order the Carbon Pro edition until next year. Daryl made sure to help me to get it since that was important to me.Daryl also was very respectful during the deal. I brought my dad along who wanted to see the new truck and ride off the lot with me. During the negotiations, my dad and were talking over the deal on the table and Daryl realized we were talking and excused himself so we could speak privately. I found this to be very professional and showed his integrity, maturity, and respect for his customers.I’d also like to recognize Sean who also answered questions when I called, answered them, but then deferred back to Daryl. I also found this to be professional and I admire how each salesman respects each other’s sales.Many businesses put up their core values or beliefs that sound good on paper, but they don’t stand behind what they say. It is very obvious that Reliable GMC stands behind their core values and won’t settle for anything less. At Reliable GMC, I felt welcome, relaxed, I was treated as an equal, and I felt that I was well taken care of. I know everyone’s perception is different, but I appreciate that Reliable’s staff do not wear suits, I felt a lot more comfortable and less pressured because of this

Have owned a Buick for 3+ years. I bought used from the Chevy dealer next door, and took it there originally for the couple of free services included with the vehicle. The Chevy guys were not fun to work with. Damaged my vehicle and wanted to charge me to fix it, wouldnt do anything but the bare minimum, and continued trying to upsell me on everything.Fast forward and take my car to GM Specialties to get a GM-specialized car mechanic nearby. They want to charge me an arm and a leg ($800) for a $60 part. And they charge me $150 to inspect.Take my car to this Buick location, and they not only take care of the entire issue for 1/10 the price of a third party mechanic, but they for free take care of a rattling noise in my car door, fix the issue that the Chevy dealer next door caused, AND did an oil change for cheaper than the independent guys and Chevy. UNREAL.Ill be taking all my GMC cars to this location as long as this level of service and price competitiveness continues. Never thought Id be taking my car to the dealer for service - always thought it was overpriced. I was so wrong.

They always say you need this or that and its going to cost many hundreds. They never explain why you need something and most importantly (for a customer to trust them) is to show the customer what the old stuff looked like. i.e. I just had plugs and wires replaced for their 100 K recommendation. They did not show me the old plugs. as a matter of fact they started the day by locking my keys in the car. I mean they are nice enough just not informative enough and treat you like you a chunk of money coming in the door rather than a person trusting their car to them.

Reliable Buick GMC Cadillac was amazing! I highly recommend checking them out for anything auto you need.

I began by emailing the general mailbox re a GMC AT4 they showed as available online and let them know I would be there Monday morning to look and hopefully purchase the truck. Luis Dorante called me Monday morning at 8:15am to let me know the truck had a few extra things (lift and tires) he didnt want to be a surprise. I did not want those things so asked Luis to call me when they got another one in. He called Friday morning and said he got the truck I wanted in late Thursday evening. I drove from Santa Rosa, CA to Roseville, met Luis and purchased the truck. It was the best and most effortless experience purchasing a vehicle Ive ever had. Luis had me back on the road in a total of 2 hours in a brand new GMC AT4. Thank you Luis and the rest of the team for such an easy transaction. I will be back in a couple years to get another one.

Bought a car with Coleman, Fred, & Shawn. Super friendly people, not pushy at all, & seem like they are truly out to find what works for you. Would recommend you go here!

The service advisor that I last spoke with was not polite, not helpful and was just poor service. No courtesy car wash, no loaner service, no Uber/Lyft service for me to get my wife’s car. Thank goodness we didn’t buy our car from this location.

Purchased my used 2014 Nissan Titan from them about a year ago. Excellent no BS purchase and an excellent truck. I’ll be purchasing my next truck from them in the future.

Good communication. Aided me with Military out of state residence purchase.

They took me in as a walk-in for an oil change when all the appointments were booked and got my out within hour an half. I needed an oil change and I was in the area of this dealership. Called them on the phone and they said they would take me in. So I got what I needed done that day. I was just a few miles over my oil change. So it really worked out for me. Thanks!

First time visiting this dealership and I was impressed by their willingness to work with me. I wasnt a buyer, Yet. But, I am definitely coming back to purchase soon. Hopefully, Ill take this beauty home with me

Today was our first time visiting Reliable. I was dreading car shopping knowing we were getting ready to face the usual pressuring sales people! I didnt feel that way at all today! David, from sales was easy going and great to deal with. Paul in finance was pretty cool and we felt like he took good care of us. The reason for 4 instead of 5 stars is because I dont think they cleaned the car as good as they could have. Overall, I would recommend them.

Other than the standard sitting at a dealership for half a day to finish the paperwork, everything went smooth. They even a a little selection to choose from.

One of the quickest and most enjoyable car buying experiences I have ever had.

Love my new truck great service go here first great staff I will buy my next car here no pressure sales

Great service, the salesman was straight forward and the sale went smoothly. Even my wife who hates car buying was happy with how the day went, Love the car, love the service.

The entire experience was low stress, straight forward and transparent.

10/10 recommend! We bought a new Yukon from this dealership. Went flawlessly. Trisha Wenzel was very helpful in the buying process and afterwards! She was patient with us the days following the purchase on little questions we had with the new technology. When we told her we didn’t want something she did not pressure which made the buying process easier for us. Thank you!!

Had scheduled maintenance done on my Buick. Had made an appointment and work was done on time and quickly. Wonderful service staff.

Very pressure free and comfortable experience.

We came in for oil change and decided to have 100k service. Later received a call recommending additional services that together would have totaled more than $7,000. We did not appreciate the strong upscale tactic. This along with previous concerns dating back to the purchase of the vehicle, including part purchases is why we discourage our friends and family from engaging in any business with Reliable. Our concerns have consistently been met with wanton disregard.

This comment is long overdue. Awesome staff and manager. They respect your choice and no pressure sales; which is most dealers lack nowadays.If you ever thinking to buy a Buick or GMC, this is the place to go! They will help you to learn everything about the vehicle!

Have been coming here for years thanks to sevice advisor Jeff Gilbreath. Always a pleasure to work with and very honest. I would recommend Reliable GMC Cadillac to anyone who wants great service at a honest price

Everyone in customer service is friendly and willing to help. That goes from the Service Lot Boys to the Cashiers.

I took my truck in for the third time to have the same window issue fixed. This time when I left I realized the passenger window no longer would roll down with the passenger controls and the passenger door no longer opens from the inside. So, not only did the problem not get fixed for the third time but something else was broken in the process. Turned my truck into a passenger death trap. So, I will be wasting my time and money to go back for a fourth time.

Very satisfied.

I LOVE Reliable Cadillac! They are professional in every area. Jeff in the service department rocks!!! He always kept me posted on work being done and he was helpful and kind. The bill was much less than anticipated and the courtesy was beyond exceptional!

Very nice employes. Would of liked the shuttle service

I felt like I was home with my family.

Steve Rector is the man! He made the process seamless, got me the truck I wanted and the price! Bob followed up with a sweet deal on extended warranty. I felt truly valued and could see that Reliable GMC was working for me.

Keith and Fred were so kind and made the experience very easy we got the deal we wanted and they stayed very late to help us Thankyou

Great People at the Roseville Dealership. Fast and through.

Good people, very professional. They put me at ease and rushed me through the process, almost no waiting time for me. I cant thank you enough for that little bit!

I made an appointment for 12:30 pm to get my oil and filter change and rotate my tires. I got there early because I was on my lunch break. I only had to wait a few minutes. My service Manager Jeff Gilbreath came to greet me. He was friendly and helped me with my mirrors. He told me that my truck will be ready by the time I get off work. It was done when I came back. Just picked up my keys and left. Great experience.

I went to 2 other dealerships before reaching Roseville. To me, the price is what got me there but to be honestly if I dont like the salesman, I wont buy because I wont trust anything he is telling me. The seller at Roseville Keith Thompson turned my thoughts as a Car Salesman. He didnt waste any of this time trying to impress me with the vehicle, there was absolutely NO PRESSURE at all, I honestly had no red flags that got my mind thinking this was a bad choice, but most importantly I met a new friend. Roseville, dont lose this guy! You lose this guy and you will lose customers because ANYONE that asks me about the truck, I will refer him to Keith. Thank you for the truck, but most importantly thank you for hiring this man!

We were assisted by Steve I recommend him highly! Thank you for such great service! He did things as quick and efficient as possible!

Friendly and very knowledgeable very good experience

If I could have put 0 stars I would have, but it will not allow it. Hands down the worst customer service I’ve ever encountered. If they don’t like what you have to say the service manager will just hang up on you. Of course I was angry but I didn’t cuss I tried to keep it professional as I could. They had agreed to a price and now they refuse to honor it. They told me I need to call gmc myself to haggle with them over how much they would cover for a new radiator that broke when the truck was only 5 years old starting leaking after month 3 they said they would cover half 3 years ago but I couldn’t afford the repairs at the time. Now they say if I want the same pricing I need to call gm myself. If you like good customer service avoid this place at all costs. If this was my company I would be appalled at how the service manager treated my customers. I have owned gmc trucks for the last 30 years but now this has me rethinking my brand.

Professional and quick service.

Art Veloria at Reliable GMC in the dealership at the Roseville Ca. Automall was extremely helpful and professional at all times and made me feel like part of the GMC family. In fact I now say Im part of the Reliable GMC dealership family.All of the work done on the truck I brought in for work was done professionally in all aspects. I was informed of each step of the way in the total process, fixing the truck.Highest marks to Art and his team of experts.Thanks again for all your hard work and attention

Went to co-sign for my son on a new vehicle and had amazing service! I’ve felt with a lot of dealers and all of the have been nothing like these. Nothing can compare! Sami was just a great guy! I will admit I was anxious to get back to finance dept. but that was only because of all the hell we have been threw when buying our past cars at other places. We get to fiance and everything we had talked about was on are agreement nothing more added so no reason to argue. We were not pushed into adding on any of our adding such as extended warranty. But the way is crazy pricy but we have been to enough dealers to know and when we told them how that was way to much he did work out the price. I recommend this place.

We use Ken as a service writer. He is very good and knowledgeable. Very happy with Reliable Buick.

Art and Ken are always considerate and helpful to my needs.

It was OK just not sure why covid is an excuse to not wash a vehicle

In and out quickly. Everything was done quickly and correctly.

Very professional, polite and answered all questions I had regarding vehicle. was a pleasant experience and would recommend this dealership to all.note: was able to perform at this level with social distancing in place (impressive)

Jeff Galbreath has been taking care of our service needs for many years. A true professional!!!

Absolutely hands down the best dealership out of all the ones I visited, looking for a specific car to buy that day (hopefully). They made it happen. Friendly and professional. Everyone there was as helpful as possible to make sure I left satisfied. I’m very happy I came here.