We have bought cars from multiple places and have had salesman rush you and hound you. They won’t leave you alone in tell you say yes. April 2021 When we showed up to buy my wife a car and looked around the salesman stayed by the front door. We were able to look and talk about what we liked. Then they came over to us very nice polite and great customer service. We had the best experience with Niello. Now yesterday had to came to Niello to get the oil change. Pulled up they came right out and greeted us. Got us in they told us it would be about a hour and a half. With in a hour our car was done. Then I got a text from them opened it up and showed me a video of what they did. What a great experience we had and we advise everyone to go see them. Thank you Niello

Our sales guy Chris was so nice and a pleasure to work with. The manger Luke was awesome and made the deal happen. They made a great team. One of the best car buying experiences we’ve had. I highly recommend this dealership. 💥

Service was excellent! They kept me very well informed and even sent me a video of what the inside of my car looked like. Very friendly staff and comfortable waiting room as well.

As always Niello Acura service center took care of me. Chandra was excellent and was in constant communication with me regarding the progress of my service ticket. I always appreciate how everyone at Niello treats their customers like family. I never feel like I’m an inconvenience or I am a bother. I have purchased many cars from here and will continue to do so. I have also purchased cars from several other lots at the Roseville Auto mall and never receive the same type of customer service I receive from Acura. This is one of the many reasons I will continue to return to Acura. In addition to the cars themselves being such high quality.

Customer attention was good but I had a problem with recommended service. Text they sent said my front a rear brakes are at 2mm and need to replace pads and resurface rotors. I said no and looking at report I got from service show the pads measured 4mm thickness. While this is something to watch it, it does not require the urgency portrayed. Also a quote of $600 to replace drivers visor seems high.

Chris & the whole team was AMAZING! They made the whole car buying process easy. This was my first car purchase but will definitely not be my last with Niello Acura!

Chandra was very helpful and listened to my concerns. She had the service people do a thorough job to locate the problems. Extremely satisfied. Highly recommend her and Niello.

My vehicle was ready before anticipated.Nice waiting room with snacks and a coffee machine.Service advisor Jeff was outstanding.Thanks to Jeff, I was out the door earlier than expected.

Niello did a great job scheduling and keeping appointment times. My car went in for a full detail and cupholder replacement. Both were finished within the same day. What took longer than anticipated was the clear coat coating they apply when paying extra for the protection. Eric from Niello was communicating throughout the process since my pickup time was pushed a few days. I loved the overall look of my vehicle once everything was done. I enjoyed the constant contact to ensure I was aware of what was happening with my vehicle

Although I was terribly late for my oil change appointment, Robert Gutshall immediately got my Acura RDX in service. Robert was super courteous and professional. In less than an hour I received a text of recommended maintenance with pictures from my car inspection. Pretty slick! Robert quickly met me in the waiting room (love the coffee machine and bottled waters) and went over the details. One of my wheel stem valves needed a cap. Not a big deal, but they replaced it free of charge. All in all, a very pleasant experience.

Niello Acura in Roseville is the only place I have my RDX serviced. They always do an awesome job each time I visit. And everyone there is always so nice and friendly. They also have a nice waiting room that’s always clean and with refreshments! Today my Service Advisor was Jeff. He’s always a professional, great in explaining everything, and he’s got great energy!

Mike at Acura was wonderful! I came in for B1 (oil change) service and to look over my car. He also took the time to show he how to adjust the light settings on my navigation system. He went over everything, He made sure I left there having no problems or questions. In and out in no time! Best service in town!

The Roseville team of service advisors got me in quick, and the mechanic worked on his day off to finish it up. Updates by text with photos and videos of the inspections made it easy to review and decide. Everyone at Niello Acura Service Department was friendly, helpful and efficient.

Today, I had the oil changed in my Acura MDX. My service representative, Jeff assisted me as soon as I drove up. He promptly reviewed the services for this appointment. The services on my car were performed quickly and my car was returned to me washed and vacuumed. I truly appreciated the vacuuming since I have to active soccer players!

Top tier services. They are very professional. Honestly, did not expect a service advisor to open doors for me. I drive from Sacramento/Elk Grove area to Niello Acura for amazing experiences. I never had the feeling of asking for help unlike the one that is near to my house. Simply amazing in every way

They take very good care of me before, during and after the service is complete . Even done earlier than anticipated . All the staff is very friendly . Will continue to keep my car serviced there .

I received excellent service at Acura Niello in Roseville. My Service Advisor was Eric and he was very helpful and very courteous. I was able to receive an appointment the next day after requesting one, my car would have been fixed that same day of taking it in but the part didn’t match my car color. It was ordered and my car was fixed the next day. Overall excellent service!!

Very attentive staff. You can count in getting exceptional service at Niello Acura Service center.

Excellent! Jeff was fantastic. Everything was smooth and easy. I even got a rental car on the spot, no hassle at all. I highly recommend taking your car to Niello. Go see Jeff, hes awesome.

As always, Niello Acura has been there as my go to for service. They fit me into their service schedule on a spur of the moment. My service provider was awesome and professional!

Just purchased a Subaru Forrester from Felix at Niello Acura. What a complete pleasure! Professional, quick, kind and treated me like family! Would highly recommend using this dealership for any future purchase! Absolutely the most pleasant experience!

I highly recommend Niello Acura in Roseville!! We did not intend to buy a car that day, but I found the perfect car within minutes of our arrival. Daniel was amazing and took great care of us. The whole experience was stress free and easy, unlike what we have experienced at other dealerships in area. We are thrilled with our purchase and thankful to the entire staff at Niello for helping us with the process.

I couldnt be happier with my experience at Niello Acura. Ive been shopping for a car that is both stylish and fuel efficient. The sales team and management were outstanding. My salesperson was Mohammed and he set me up in the perfect car that exceeded my expectations. I met with a sales manager, Pedro, to discuss down payment. This is where I expected to bump heads and squabble. Instead, he made the process easy to understand and listened to my needs. My monthly payment is important to my budget. Pedro took the time to explain how my down payment affects my monthly payment and we were able to agree on an amount that I was comfortable with going forward. I did have to put more money down but I understood why. He was very honest and transparent. What a refreshing way to buy a car. Niello Acura is a class act.

Ive had great service from my service advisor and the staff has been friendly and helpful.

Let me start off by saying 5 stars is an understatement. I am beyond grateful and blessed from the service that me and my family received. TONY was absolutely amazing! He was so real and welcoming and gave me the best advice. Tony worked with us for HOURS trying his best to get us the best deal possible. Luke came in and worked some kind of voodoo magic and sealed the deal. I dont know how he did it but he made it happen and I am truly blessed with the deal we received. I desperately needed a new car. After 3 years of me trying to get out of my beat up car it finally happened! Tony, Luke, and a few others, stayed 2-3 hours after closing to help accommodate me. I highly recommend any and everyone to go see Tony whenever you are looking to buy a car. You will not be disappointed. I see a lot of reviews saying how others are the best but Tony is #1!

You guys never disappoint! My second Acura this year and we are so happy to be able to return due to positive experiences in the past. Never felt pressured and it was an easy process. We have such a great relationship with Tony, our salesman, and the team we will always return when it’s time for a new car and will recommend to our friends. Keep up the amazing work! Ya’ll are the best!!

Working with David was “easy like Sunday morning.” He was engaged and professional, and most importantly personable. I did not feel at any point like a transaction. While finance worked on the loan documents, David made me feel like he was a caring father figure and walked me through maintenances and warranties. He was genuinely excited about teaching me how to use my new to me vehicle. I would recommend Niello and David to anyone looking to shop for a quality vehicle with a true client experience.

Another great experience here at Niello Acura. I look forward to my next car with them!

Even though going to Niello Acura is a bit of a drive Ive always been met with a friendly professional Service Advisor. They always take the time to make sure they fully explain the work being done. I plan on keeping this vehicle many years and want to make sure its kept up to Acuras specs. Thanks Niello Acura.

Since we bought our Acura it has been one of the least expensive cars to own. Service performed at Niello is always customer centered and they always seem to go an extra step. A little added value is always given wether it is a nice car wash or an offer to work around our schedule. This is our second Acura purchased at the Niello and we will continue to be loyal customers of this family run organization.

The team has significantly improved customer service. I felt welcome and I felt like people were giving me attention when I needed it. While waiting outside for checking in my car, a gentleman came over and talked to me pleasantly and he told me that someone will check me in right away. While I was waiting before and after checking in, more than one person stopped by and said, ‘good morning’. That felt very welcoming. The service agent who spoke to me was kind, again very welcoming and professional, paid attention to everything I enquired about and gave me good advice when I had questions. This is a great place to get my car maintenance and repairs done. It was a pleasant experience. Good job everyone at Niello Acura!

I brought my 2021 Acura TLX Aspec in for my first oil change after buying it January. Everyone was very friendly, professional and attentive. Someone approached me as soon as I parked and directed me where to go. Then a few workers began doing a quick alignment check with some new device. I feltvlike I was watching a pit crew at a Nascar race. Robert my advisor made sure to look at any concerns I might have. I was given a complimentary loaner so I didnt need to wait and go on with my day. I was able to see the status step by step of what was being done to my car. Even a video was shown of what my vehicle was like underneath. My vehicle maintenance was done the same day but I couldnt make it time to pick up till the morning and I was told thats perfectly fine. When I picked it up the next morning, my vehicle was washed and cleaned inside. I was able to leave within 10 minutes even though they were busy. The best dealership experience I have had after at least 10 different manufacturers. I never plan on going anywhere else.

Friendly people and very dedicated to their customers. I work nights shift and went to get regular maintenance done, but found out that some other things needed to be taken care of, which would take 2-3 hours or more. So they provided me with loaner car and I was able to go home and get some sleep.

The entire staff at Niello Acura Roseville are amazing! Every single person I have interacted with has been nothing less than kind and professional. From the over the phone interaction to the in person interaction, all of my experiences have been exceptional. Eric in the service department is phenomenal. He’s always providing outstanding service. Chandra is also very helpful and sweet. The gentlemen who greet you when pulling up to the service department, are wonderful and have a great sense of humor. I’ve had many laughs with them. I really appreciate their communication, honesty and customer service at Niello Acura Roseville. Well done.

Mike Emory is great to work with. Even when they’re swamped he made time to keep me updated and answer all of my questions. Super happy with the trailer hitch and roof rails on the MDX. Great work

Excellent first exposure to Niello Acura. Our Service Advisor (Mike Emory) couldn’t have been more accommodating. We will be taking our Acura to them for all future services. Great Service dept. Thank you, Niello.

Easy to schedule an appointment. Gary kept in consent contact with me on the process.

So I brought rental back with a full tank I filled it with my card before I came so I don’t no y i would be charged 25 dollars I filled it before I brought it back then says it was dirty well u guys clean it I had gone the bodega bay so there was sand in it but was I supposed to clean it before bringing it back cuz I didn’t think I had to I only had a few hours once they told me to bring it back and I was driving it cuz I had to go get daughter from school I’m Elk Grove and I didn’t want to be charged for another day so now u guys tryin to charge me 250 dollars when I got car back and airbag light still on the dash board I used to love to come to Roseville but now I will never go back to it …… this is ridiculious

Once again, Niello Acura service department has proven to be stellar. Had a brake issue, and they discovered it was only a rock and some dirt. They shared with me the details, and even gave my car a bath! Thanks Niello service department. You’re the best!

I had great service today at Niello. Service was fast and efficient, and staff are so friendly and thoroughly explained everything. Thank you!

We love Niello acura. I was able to get in on the same day that my battery died and also get all of the maintenance that was required on my MDX done at the same time. Everyone is courteous and in a good mood. Gary always makes sure I understand exactly whats being done. And was even able to get me transportation so I could get some errands done while I waited.

Great communication and very informative. mike Emory took good care of me! Thanks again!

Our Niello Acura Service Department took excellent care of me! Im so impressed with the service they continue to provide.Thanks guys!

Friendly, timely service. Service writer was informative.

First experience bringing in new vehicle for factory recommended maintenance. Friendly service and quick return of vehicle. Very satisfied.

Coming to Niello Acura was a great experience I have been with my previous Acura dealership for the past 20 years. This was my first time that I had approached Niello Acura and I was very impressed with the timely response Mr Brian Woods provided. I did not get that from my previous dealership when I had to wait or remind them that I needed a response Brian at Niello Acura got me my Type S and kept me informed all the way till it arrived. His manager was great support to himTo get me the Car I had waited for yearI will always be a part of Niello from now as we have also purchased car from their BMW too.A great team to work with and a 100% satisfactionThank you.

Each time Ive been here Jeff is usually my service tech. He goes above and beyond to make sure I understand the process and is very considerate of my time. I highly recommend Niello service department

Excellent service at Niello Acura Service Department! Especially from the Service Manager. Very professional, helpful, polite, quick, smooth transaction, took care of our car needs. So satisfied. Highly recommend! 😊

I was very happy with the service that was provided. They were excellent communicators and I was able to get in and out of their quickly.

Excellent customer service is what I have found at Niello Acura. The service advisors are courteous, knowledgeable, and genuine. I highly recommend Niello Acura and have been happy with the many years of quality repair work on my vehicle.

The staff was professional and personable. They kept us updated, informed and most importantly they treated us with respect.

As always, my service advisor Chandra was stellar and attentive. Zero complaints about her! The only reason for a 4 star instead of 5 star review is that I had a pick up time of 3, but somehow my car wasnt scheduled for the carwash until 4. Extremely disappointing. I was very much looking forward to picking up a shiny car, and unfortunately I couldnt wait the hour that I was offered since I had to be somewhere by 4. I hope this was just a one time mistake.

Our car’s battery was having trouble holding a full charge. We replaced the battery twice in the first four years and the battery was having trouble again, hesitating on auto start stop. Battery test showed fine, so Niello Acura scheduled a diagnostic service appointment. They kept it four days and through persistence found a draw from the key fob when close to the car, turning on the mud lights. They suggested we either store the keys farther away from the car when parked or turn off the setting to turn on the mud lights when close.Great service and delivered a clean car as well as offering me a loaner car while working on the car.

Had a great time working with Niello Acura in Roseville Automall. They gave us great value for our trade in and we bought new vehicle from them. Very smooth process, very professional.

Always a great experience going to Niello of Acura in Roseville. The staffs are always helpful and very professional with their customers. I give a huge shout out to Jeff. He is one of the service writer at Acura. If you ever need anything from this dealership ask for Jeff. He helped me out quite a few times, he stays professional and a very knowledgeable. 🤙🏽

Well it is the second purchase from Niello,and I can honestly say I really appreciate the professionalism! They seem to have a way to make anyone and everybody feel at home.

As always, I received very prompt and very courteous service. Thank you again!

I made an appointment 2 days before and asked to have two spots cleared in the interior and an oil change . I was helped 20 minutes later after my appt at 10:04. After 2 hours I happened to come out of customer lounge to find my car in the parking lot. I asked why is my car sitting while I was waiting for it? The service staff could not find paperwork until I walked out and found it on my dash board. They did not clean interior as I had asked and had to drive back in when the service alarm for the oil change was not reset. Very poor service. It makes you wonder what they did do for 2 hours.

Mike Emory (as well as the rest of the crew at Acura) are always friendly, professional and helpful in providing the services necessary to get my car back on the road safely. Every repair that was made on my car was explained in detail and in laymans terms. Thanks again for a experience.

Service advisor, Eric, was very helpful in setting up our appointment and completed the service timely, as promised. Returned our vehicle sparkling like new!

Excellent, informed service desk. Gave me a Accelerated appointment and took care of my needs.Had specific requests that were met happily.

Acura Niello has exceptional folks working at the Roseville location. I’ve been coming here for at least 7 years for service and the specialists are great! Chandra is my favorite, though others are wonderful too. Always genuine, efficient, and make for a pleasant experience.My only gripe is the price increase for an oil change has gone up. And sure, my Acura’s service is limited due to a salvage title and walk-ins have changed to appointments, but I have grown to enjoy coming here. The lobby is always stocked with water, the environment is clean and welcoming, and they’ve always been accommodating.And everyone should know, Acura’s are top notch vehicles!

Jeff is an excellent service provider. My problem was taken care of quickly and efficiently. I was provided a rental car, with no issues.

My experience with Niello Acura was great. Internet sales associate Angela Ivey was responsive and helpful in the whole process. Brian from finance was informative with no pressure about warranty. My family was impressed with the efficiency and ease of the process. We knew what we wanted and started the process prior to getting to the dealership to cut out the processing time. We were in and out within 2.5 hours. Not bad! Would do business with Niello Acura in the future!

Niello Acura is friendly and fast at the service I needed done to my car, very helpful to get me a loaners car, very happy with their service employees very friendly too.

Gary has been helpful from the start explaining what service will be done on my MDX Great Service keep up the good work !! Appreciate your help

I was on a trip from Los Angeles to Eugene Oregon. While I was on my return trip back (about half way through a 12 hour drive) I hit a object on the the road which quickly deflated the drivers rear tire.I was able to get to the shoulder safely I inspected the damage it appeared to be a piece of pipe so I went went to the trunk and pulled out my pump that hat the fix-a-flat and laughed I was sure happy I purchased the spare tire kit.after a quick tire change I had my wife find the closest Acura dealer and give them a call at confirm they had a tire and they did the we’re about 30 miles out of the way so we headed that direction upon arrival we were met with a very courteous and professional gentleman who install seat covers and floor mats he also offers us bottled water he informs me a service writer will be with us shortly.Gary Smedstad was the service writer who helped us he was probably the most patient person I had dealt with in a long time I sure after the tire delay I was taking I was a bit short and probably rude. Gary never missed a beat he stayed professional and handled all the paper work including dealing with the tire warranty company. The dealership got us back on the road in about 45min total. For that I can’t thank them enough they did their best to make our situation better. Thank you again to Gary and the Niello Acura team

When I made the appointment I was told it would be 1 day. When I dropped it off I was told 2 to 3 days. Yes, I was given a loaner car but you are limited on how much you can drive. If I was informed it would have been 3 days I would have planned accordingly. Turned out to be 4 days. I was told I would be kept up to date on the car, I wasnt. I had to contact them to get info on my car. I use military discount and there is a cap on discount, never was informed of that and the price was higher than expected. I have used Acura service department for almost 6 year. Everything gone wrong with my car I went there. I have been loyal to them but their service has gone down over the years. Im in need of a new car and I will not be going to Acura even though I have owned an Acura for the last 15 years. Their customer service just isnt the same.

Niello Acura made it super easy to bring my car in for service. Great experience!

Always great work and customer service. Thank you!

Always a great experience at Acura Roseville. Polite & helpful employees. Strongly recommend them to service your Acura.

This place is great! I have have taken my cars for all maintenance since owning my first MDX in 2003 and everyone is polite and very helpful. Today Jeff took care of me and really answered all my questions. Thank you for everything.

As an out of state buyer, finding a dealer that treats you with respect and trust is important.Niello Acura were excellent to work with, we discussed up front the details and they did not try and hit me with hidden fees or unexpected expenses that you hear from the horror stories at other places.The service was excellent, and i was extremely impressed with the professionalism that the entire staff demonstrated.

I am always impressed with the customer service at Niello. Every advisor is urgent and quick to take care of your needs. I had a situation today, and my MDX broke down in the middle of the afternoon. They were able to get me in, and get my repairs done within a couple of hours. Impressive when we are dealing with all the COVID and short staffing issues!!!! Appreciate the promptness and courteous with every visit.

I have been taking my car to this dealership since I purchased in 2010. Neillo has decided not to wash cars after getting your car serviced. This may seem like a small deal to others, but the only reason I bring my car all the way to Neillo is to have it serviced knowing it is going to be nice and clean when I pick it up.This could be the last time I take my car to Neillo. I can pay half as much and get my car cleaned elsewhere.

Scheduling easy & on time. All work explained in detail. Car was clean upon completed work. Gary was excellent to work with.

Love working with Jeff - brought my car into Roseville Acura - I was having tire issues - 2 of my tires needed to be replaced - Acura didn’t have the tires in stock but they called over to another dealership in the Roseville Automall and found the two tires for my car! I love love love the service there and my next car will also be an Acura

Purchasing my 2021 RDX with Technology Package was an easy and friendly experience. My salesman Javier was very professional and polite. I will recommend Niello Acura to anyone.

I went to Niello Acura to service my Acura. I asked about ordering a new MDX. Brian Wood was very helpful and got me into a new 2022 MDX. He was with through the entire process and sat in the car with me to show me all the features. All in all, I left a very happy customer with a beautiful new car.

First time at Niello Acura in Roseville it was a good experience thanks a lot to Mike Emory for a nice service and answering all my questions of course with Mike for future appointments…

I started at other car places and when I got to Niello, the experience was refreshing. Muhammad was friendly but not overbearing and he was helpful. The manager and finance people were honest and helped make the experience positive. I highly recommend Niello Acura!!

Excellent and timely service. I love acura. Thank you!

All was fine. Gary did a great job. I have an older RL that I’m bringing down later this month for service.Thanks

Lucas and Pedro were beyond helpful with the purchase of my new Acura. They went above and beyond to get me exactly what I wanted. Customer service is top notch! Greatly appreciated!!!

Neillo Acura is amazing! They were prompt and made sure I was satisfied with the work I had done. My car looks amazing and Neillo is my go to!

Eric was professional, efficient and kind. He kept me up to date on what was going on and made sure I had comfortable transportation.

Amazing service as always. I’ve been coming to Niello Acura for a number of years and their service and sales department never fails to be the best experience I’ve had at any dealership.

My Service Advisor was polite, thorough and expedient. My vehicle was promptly serviced and I was promptly advised via text that it was ready for pick up, which it was!

Great experience. Went in for a B1 service and it was completed with a wash and detail much faster than anticipated. My service advisor, Kenny Tsui was thorough and provided exceptional customer service. Now my Queen doesnt have to take her car all the way to Concord to get it serviced. I can take it right to Roseville.Thanks Kenny,

Tony Lashmett was my salesman by far the best car buying experience ever he is amazing. He definitely took car of me and made my car buying experience personal and got me everything I wanted and more. Everyone at Niello Acura was very friendly. I am in love with my new car. I for sure see myself doing more business with Acura or the Niello company in the future.

From the moment I walked in I received excellent service. The whole process was beyond my expectations and I highly recommend Niello Acura.

I had my car service at Roseville Niello. It was fast with reasonable price. The service person Robert was very friendly.

I liked the experience because our sales person Mohamed I was very kind and he wasn’t pushy. Someone bought the car we wanted, but he went the extra mile and found us an even nicer one! He let us take the car out by ourselves (me and fiancé) on the drive.They even did a great job working on financing with me since my credit isn’t the best.Ended up walking out with exactly what I wanted thanks!!!

Awesome staff. Javier and Luke made the process easy and even delivered my car home to me and my wife since she couldn’t come with! Best experience I’ve had in a long time.

Best dealer I have ever been to. Thanks to Cameron for all the helps. He is very funny and active, and friendly. I would love to recommend friends to him and this dealer. Love my car. ♥️

As always my service advisor Gary Smedstad gives me the best service when I bring my car in.

Everyone was very kind and helpful. Customer service is true customer service. From the friendly man who met met outside service to the cashier. Thank you!

Great service, called twice to notify me on timing for pick-up as extra service was needed!

We had our car serviced for oil change and Mike Emory who attended to us made it a most pleasant experience! First, he listened to our concerns, methodically checked out some minor issues we pointed out, made sure all concerns were met and even managed to squeeze in a car wash inspite of the tight schedule of their staff! He went over the details of the service provided and accomodated our other inquiries. Through it all, he was very professional and courteous. Niello Acura of Roseville is lucky to have him in the forefront for their customers !

Great job by Mike keeping me updated and great service overall.