My experience was great from start to finish. I called to get a turn signal switch replaced on my wifes Jeep. Sam was very professional and was knowledgeable and had all the answers to my questions. I was able to get an estimate and order the part(which by the way we ended up getting the part a bit cheaper). They also let me be aware of some other issues thats causing to get a fault code. I was able to use my car care credit card using only the card information. I had just applied and had gotten approved before taking my care there and they were able to enter the card information manually which saved me at that time. Mario did a fantastic job working on my vehicle. I even got a follow up text to make sure that turn signal switch was working. I will definitely be returning in the future for my all of my auto needs.
Exellent service, professional knowledgeable and reasonable prices. Mario is a great mechanic and direct to the point and does it with a smile on his face. They were able to provide a loaner car and took care of the job in a reasonable amount of time. I would recommend anytime.
I was in town from Colorado to visit family and my vehicles starter happen to go out on me during my trip. The team at Round Rock took my vehicle in and was able to make the replacement and have my car ready within hours. Quick, communicative, and fair prices. Give these folks a try!
Great and timely experience! Sam did a great job conveying information of price breakdown. Mario was excellent at explaining mechanical needs. Great Experience, will use again!
Everyone at Round Rock Auto Center was very pleasant to work with. My car was well taken care of & the whole process was discussed & explained to me. Very positive experience & I will bring my car back there!
They diagnosed my 2017 Jetta check engine (and other symbols!) situation and corrected it. It turned out to be a loose oil cap. I like their courtesy and professionalism. They are also HONEST. I will go there for my cars needs form now on.
However, Round Rock auto center is the number one mechanic shop for me.Moreover, the only shop that deserves a rating around these areas. Not only do they do awesome work they are openly honest about there service that theyre performing on your vehicle and arent out to just put money in their pockets.Nevertheless, Mario knows his business and have great communication skills with customers and does exactly what he says he think the problem is causing your vehicle to run properly as well as given you a courtesy call after you have test drove your vehicle to ensure their services. Finally, I run a hotshot business and guys if you dont want to be down that long and you are tired of getting robbed call Round Rock Auto Center trust me youll be impressed just ask for my guy Mario and tell him that MACKS Baines Transport sent you!!!!!!!!!!!!!!
Came here on a referral from my dad who is a car fanatic and very particular about who cares for his cars. I had an outstanding experience - they were friendly, communicative, and on time.
I would highly recommend this place for repairs! Mario was very thorough when finding the issues and double checked everything to ensure it was correct. He fully explained the issues and what was needed to fix the problem (my front tires were shaking!) He even followed up the next day to make sure I was satisfied!
Ive been a customer here for well over a year. The staff are all amazing, kind, and helpful. They always work with me when Im on a time crunch and charge fair prices. You just cant go wrong with a wonderful local, family owned/operated business like this one. Top notch place!
Super nice ! Amazing atmosphere, willing to fix my car last minute. Totally Recommend
The team at Round Rock Auto Center are the best. On top of the work being professionally done the mechanics there are quick. Theyre honest and everyone carries a good attitude with them which goes a long way. They can do any type of work from state inspections to engine overhauls which is nice. I definitely wont have to be on the hunt for a great mechanic shop anymore....
I was really pleased with the service. They are professional and let me know the status of the car and what they were doing. They are honest and trustworthy. It was a good experience.
Great overall experience. They have now worked on both my foreign and domestic vehicles. Very nice, informative and the price never “surprised” me. I will keep using Round Rock Auto going forward.
What a GOD send this place is. I was traveling to the lovely town of Round Rock to watch my daughter play lacrosse, and wouldn’t you know it, my vehicle started having issues.First it was lets replace the spark plugs and then the power packs, now it runs like a top (probably better than it did before I left Houston). Even though I was not on their schedule of work that day, Mario, did a bang up job and pushed my vehicle to the front of the line getting it done in less time and better craftsmanship than what I would have gotten done in Houston. All in all, I would give this auto repair shop two thumbs, way up.I tried to give Mario and Charles a tip, but they would have none of it… really cannot say enough good things about this shop… clean, friendly and honest. What a great combination to come by…Just wished I lived closer so I could give them more business! Without a doubt, if you live close enough to use them, I would not hesitate, ever. They are honest as well as showing you the problems to ensure you understand what is going on.GOD is good all the time, and all the time GOD is good.
I would 100% recommend Round Rock Auto!!!!I am blown away by the honesty and professionalism. So happy to say I finally found a place I can take my car that I trust. Thanks for being super helpful in explaining everything to me. Affordable pricing and very timely work. Dropped my car off for brake work and it was ready just a few short hours later. Kat at the front desk is a great friendly face to be greeted by and she really knows her stuff 😊 Take my advice and take your car to Round Rock Auto Center. You won’t be disappointed!
Very quick and professional. I have confidence that future service will be good. Much better than the dealership and close
This place is were I go for everything I need done to my car they have great mechanics they wont lie to you to make more money off you they give you the straight up truth or what they think is wrong with the car the whole staff is great!
I try to support local businesses so when I went to one near my home and got a quote that sounded high I called these guys. They were 1/3 the price, professional and were able to put me in a loaner.
I brought in our 2013 Grand Caravan that was having A/C-Heater problems. It would take 30 seconds after engine start up before the system would start blowing. Got a visit scheduled, they diagnosed it and fixed the problem and had it ready the next day. Great customer service and even checked in via text message a week later to make sure the issue was fixed. They are my go-to repair shop now.
These guys really do go above and beyond to make sure you are safe and comfortable with their diagnostic reports.I had some misconceptions about what was going on with the car and regardless of that and the frustration I exuded they still went above and beyond to make sure I felt safe.The owner took the time to explain over and over until I myself understood what was going on. The tech worked diligently over and over to ensure that the issue wasnt still happening.The front desk associate took his time calming my fears on the situation and everyone was always kind with their words. Sometimes its not easy keeping your cool with frustrated customers who dont understand.I can confidently say that everyone in this business works with integrity and honor, I myself am disappointed that I did not check my facts before getting frustrated with the situation.I would recommend the Round rock auto center for anyone looking for an honest business.Thank you for your patience guys, looking forward to future business. :)
Chris and his staff were wonderful! Chris went above and beyond to make sure my car issues were fixed. I was treated like family as soon as I walked in the door. I plan on returning in the future and recommend this shop to anyone who wants quality, honesty, integrity and fair prices.
I came in for an oil change and tire rotation. Kat was quick to greet me in the front office and grab my info. She was extremely nice and professional. Chase was the technician that took care of my car. He was also incredibly quick, knowledgeable, and professional. He informed me that I had a brake light out and took care of it for me in addition to the other services. I was in and out in about 20 minutes and they didn’t break the bank. Highly recommended and I will definitely be returning for future maintenance.
Brought my truck in to get front suspension work. Received excellent service as well as great price. I can truly recommend them hands down. Keep up the good work.
Very good trustworthy people nothing to worry about when I bring my car in
I recently switched to these guys due to my Jeeps service plan. Best change I ever made! These guys are the real deal, worked extremely fast, service second-to-none. I dont think Ive had a better car repair experience, and I doubt Ill go anywhere else again if I can help it. Thanks so much to Chris and the rest of the team, you guys are the best!!
I brought in my fusion for an oil change there was a lot of people waiting but from the moment I walked in the doors I was greeted by the manager Chris he wrote me up and took care of me while I was waiting the owner came out and offered refreshments and snacks while I waited .for this service center being as busy as it was I was in n out in about 20 mins! Which is amazing when I go to ford I am waiting for almost an hour these guys are just amazing! They treated me with such great hospitality and were so polite and answered all my questions I had! Not to mention the waiting area is just so cozy and warm welcoming! Thank you round rock auto center I will definitely be coming to y’all from now on! And I strongly advise anyone who has car troubles to do so you won’t regret it these guys know what they are doing and don’t make you feel rushed or like your bothering them by asking concerning questions about your car!
WE LOVE MARIO!!! My family recently had a repair done on one of our cars and Mario was very fast, respectful, and kept us informed about what needed to be done. Thanks to him I now have good heat and air conditioning in my car! Will be back for any needed repairs in the future.See you soon for my next oil change!Definitely recommend!
A team of professionals, very diligent, attentive and helpful.
They got us in SUPER fast! Absolutely no wait at all and the customer service was amazing. Definitely will start bringing my vehicle here from now on!(:
I started off getting my F150 serviced here, but now trust them with my 911 and my wifes Traverse. I continue to feel they are one of the few honest mechanics out there. They take the time to truly understand each cars systems before recommending repairs vs. most places process of going down a list of things to try which leaves the owner with an unnecessarily larger bill. I highly recommend!
Took me in when they had just closed. Kept me updated on everything & made sure I approved of everything done to my car. Mario knows what he’s doing, thank you!! I will be returning & recommending you to other family & friends!
I have been using Round Rock Auto Center for 3 years. They are courteous, attentive to my issues, thorough in their diagnosis, and explain their recommended solution in detail. I highly recommend this Auto Center.
I had great experience here. Ask for Mario. He is amazing and will give you the best service. He helped me to replace brake pad and I think I will come back here many times for sure
Mario is extremely knowledgeable. 10/10 would recommend.
I bought my Tacoma from them almost a year ago now. The truck has been amazing. They were great to work with and helped me out a bunch.
Got me in and done in adequate time
Terrible and very unprofessional! The tech damaged my rims and now theyre saying they cant do anything about it. Please beware
Got me in for a quick oil change and inspection for a reasonable price. Would definitely come back.
There is almost nothing good that can come from having a transmission go out. Almost. Josh, Robert, Grant, and the team here made a terrible situation a lot better. I called and got several quotes on transmissions and they gave me the best price, explained my options well and helped me navigate to the best solution. The turn around was incredibly fast and they went way above and beyond. They changed my windshield wipers and air-filter for free because when they work on your car, they make sure that everything they can check is good! Who does that? No one else! This will forever be my place to bring my car for repairs and when the time comes to buy one, I know where I am going!!Thanks guys for redefining what a car place should be!!
Anytime i go to a shop to get my car fixed i am a nervous wreck because i never know if i am gonna be overcharged i see it on the news channel how these place jack up prices and over charge. Well i can truly say i got burned on some work done to me suv OVER CHARGED for a job that was at least half the price.Very disappointed with this situation.I wont go there again.You get me once shame on me but twice i dont think so.And you know i thought i had found a place close to my home i could trust.NOPE!!!!!!!
I brought my truck here because I had purchased it from the next door dealership. I knew what my problem was and knew how to fix it I just didnt want to spend my time fixing it.Grant and David were amazing. They were honest about my repair and informative, and didn;t try to up-sell me on something not needed. Even with customers coming in and out they were able to complete my full spark plug change in about an hour. Also, their price was very, very fair.This shop is great and you wont be disappointed.
Great experience - Will return for all my future services on my 2019 Chevy
DO NOT I REPEAT DO NOT GO TO THIS PLACE. THEY PRICE GOUGED MY MOTHER FOR $825 FOR A JOB THAT I PRICED AT SEVERAL OTHER PLACES FOR $350 MAX. THEY TAKE ADVANTAGE OF A BLACK WOMAN BECAUSE I WAS AT WORK AND SHE WENT UP THERE. I REPEAT DO NOT GO THERE. I WISH I COULD POST THIS WITH NO STARS AT ALL. THEY ARE HORRIBLE.
Round Rock Auto Center is my go to mechanic! Bought my truck here also, great folks!
Have used this shop a couple times for issue with my F-150 and they are always very helpful and conscious of my time and take the time to let me explain what issues I’m having and Grant has always addressed each concern. I will continue to use them for any mechanic needs in the future.
Been coming to Grant at for years and never feel any pressure to buy a service.
Healthy and dealishes
Thanks Mario and Ike for everything!