There is zero effort put into customer service was my experience. They dragged reply’s to emails on for days and then took an attitude when I asked for help from a supervisor as the original tech was obviously not someone who put much effort into there job. There reply was go somewhere else. I ordered parts they said should be the issue the 1st time and it fixed nothing. When I went back not even asking for a refund but further help figuring it out this all went down.Keep in mind when you call this place it’s for kids toy parts. They have no care at all in helping you get your kids broken toy fixed.I also found the parts I did order much cheaper elsewhere 25% there cost and the ones they sent we’re not represented properly as they were the wrong color then disclosed online.If the effort they put into telling me to go elsewhere was put into helping a customer find the problem and buying more from them I would not of wasted a week of my time and it would of been all set already. Funny how when they were telling me off I got email and text total 5 messages in one day but when they were said to be helping me I was lucky if they replied the following day with a one sentence email.

Great place to order parts for all different brands of ride ons. Quality is good and shipping is quick. I have been refurbishing used toys and have not been disappointed with the quality and inventory.

Great “1-stop shop” for all parts for kid ride-on battery operated toys. They have everything. If you can’t find what you need, call them. They will help you.

They had what I needed at a great price. I had an issue with one of the items I ordered, but it wasn’t their fault. They were able to take care of the issue in a timely matter, so I couldn’t be happier with their customer service . I’ll be back in the future, if they have what you need I highly recommended ordering it from here.

My kids can go through wheels on a powerwheel so quickly its disgusting.... Makes me wonder why I keep buying these things. Super thankful that Kids Wheels communicated with me so politely and quickly when I had no clue which wheels we needed. Wheels were here within two days of placing my order. Super impressed and will continue to order from kids wheels in the future. Kids are happy = mom is happy.

Placed an order 5/13/2021 and have not received a confirmation email or shipping email. Have been calling for a couple weeks to get a status on my order and they have me on hold for 30 minutes and then the line drops. i have texted the number posted on the website and received no answer. i have also emailed my concern to the company and no one has answered. This company is a fraud and i will be reporting to the BBB and filing a police report for theft. DO NOT ORDER FROM HERE. Company is not in business but still taking peoples money

Do not give this scam of a company your business. We had the wrong wheels sent and they gave a whopping refund of $6 off of a $40+ purchase to return them. Best part is they didn’t say the amount of the refund until after we sent it back and had the right wheels ordered. Absolutely terrible customer service. There are better companies that sell the same replacement parts with great customer service, feel free to message me for the better company’s name.Update- then they’ll reply to a review by blaming the customer, that should tell you everything you need to know about their customer service.

This place has the absolute worst customer service. I contacted them asking to return a package that I no longer needed. When I did get a response, they are quite rude and very unorganized. They told me I must pay return shipping and 20% restocking. A bit much, but whatever. I sent the package back and got an email from them asking what I wanted done with it. Well, like the previous email stated, I wanted a refund. First week, no response, no refund. Second week, no response, no refund. Third week, no response, no refund. Even after emailing them and asking for an update. See a pattern here? So I then opened a case with the Better Business Bureau. Thinking that would spark some interest into their customers. They responded basically stating they didnt want to give me a refund, but after a couple days of arguing, they processed a refund. Which happened to be more than 20% restocking fee, but rather than arguing over 10 dollars, I let it go and couldnt be more happy to be done with this horrible company. Obviously all they care about is money and not making their customers happy. How they are still in business with customer service like that is beyond me. And I am not the only one that thought this. I saw a bunch of BBB complaints for the same thing. Too bad I didnt research a little first. Live and learn. Hopefully this helps someone else make a better decision and go elsewhere for their needs.

Great customer service! I wasnt sure which wheels I needed for my kids Dune Racer, I sent a message and the representative asked me for a picture and told me which ones I needed. I replaced the wheels and they fit perfectly. Seems to be the same quality as the original wheels.

As per many other reviews this company is the worst. They sent a repackaged product that was damaged. When calling customer service several times they basically do not answer. Left message and no returned call. Avoid this company. Expensive gift for grandson is junk.

I ordered a replacement charger for kids 4 wheeler on August 14, 2021; I received the item in 5 days so I dont believe they are a fraudulent business like an earlier review. I just wanted to post my recent experience with this company, Alice T, Corpus Christi, Texas

Ordered a part for my daughters jeep. There apparently 2 different parts with same part number. When contacting with pic of what was sent and pic of what was ordered. They sent out correct part. Will do business with them for all my needs.

Do not buy anything from this place. They completely ripped me off, and did not honor the refund. A set of wheels cost me $26.50, plus $15 shipping, and they refunded me $2.60. Plus they would not fix their mistake on the order, and made me pay return shipping back to them of $35.45, then also added a 20% restocking fee. Get your powerwheels from somewhere else or via Amazon. In the end, I am out about $50, with nothing to show for.

Wonderful experience and great customer service. Team is really fantastic and helpful. Super low prices and I am more than happy with the service. Recommend to all.

We bought this john deere gator for our kid for his birthday. Delivery was quick and efficient. We put it together the other day and it went together easily and quickly. All the parts were there. Once assembled it ran well and its easy to use. Recommended!

Well done Kids wheels! These guys will make you satisfied. They are true professionals. The best company and the best customer service I have ever seen. Keep it up guys.

My son loves his jeep, wheels break apart a couple of years later, but we were able to get them from kids wheels. Highly recommended. Excellent customer service and high-quality parts that they ship quickly!

Horrible customer service and they say the refunded my money and didn’t would never recommend to buy to this people. Sad

My son love his Peg perego Polaris 850, Good on the grass and the battery seems to last a lifetime. It’ll slow down after a while but it’s never died on him. We bring it in at night to charge. I’ve also left it in the yard through winter, rain and hot summer days; still works great!

Great service! Very professional. Recommend them to all!! Everyone that we have dealt with at this company has been absolutely the best. Superb experience!

Bought a car for my son for his 4th birthday. It works absolutely awesome! Its been driven constantly. This was a great buy! Super happy with it!

I ordered a battery online. Received email asking for picture because there were different options. Before I replied to that email, I received a ship notification. The battery that arrived was incorrect. When I told them it was incorrect and I wanted a refund, I was told they would not pay to return the battery. I told them that I would not pay for return shipping as it was not my mistake. They told me oh well. I told them I would challenge the charge on my CC and file with BBB and they said do what you want and hung up. The gentleman was extremely rude and callous and I would suggest to anyone to avoid doing business with this company at all costs. Owners name is Flavio. Just a crook.UPDATE: They replied to my review to tell me that they didnt make the mistake when it was 100% their mistake. They did not wait to receive pictures of the connection they specifically asked for before shipping out. The BBB has been contacted. I have left reviews here and Yelp. The cc has been flagged. Ive done what I can to remedy this situation with a dishonest company. Funny, every bad review on here they reply that its not their fault. Its always somebody else, aint it...?

Awesome service! Honest, quick, and effective! 100% recommended! Superb company and great customer service. Wonderful experience!

I wish I would have read the reviews before ordering from them. After a simple request to have my shipping refunded due to my item taking FOREVER (whether it be their fault or USPS, either way) the OWNER I had been emailing with was so rude. He even told me never to purchase from them again! How can the owner expect to run a successful business treating people this way?

They are very nice, very fair priced, and very helpful if you have any issues afterwards. Professional, prompt, courteous service. I am more than satisfied with everything.

They know everything about their work. If you want to receive great service and be more than happy call Kids wheels. They are just great!

Superb experience and exceptional service. I am more than satisfied. I had great experience with Kids wheels, they are really master of their work.

Kidswheels is a true team of professionals and will do their best for you! Great customer service and professional approach. Strongly recommend to all.

Great staff. They were able to fix my daughters car. In 20min

Highly recommended, excellent service! Would love to buy more and more!  Easy returns. Fast shipping.

Bit slow sending tracking number over we received the item before getting the tracking number Otherwise theyve been great. Customer service has been good after sales too

The friendliness, promptness, and honesty is what you will always experience with Kids wheels . I couldnt be happier with the attentiveness and personal care from Kids wheels. You wont be disappointed.

I would 100% recommend this company as they are true professionals in this field. My friend recommended this service to and I am now doing the same.

Bough a birthday gift for my daughter at Kids Wheels and I am very satisfied. Great customer service and quality of the parts.

Great service, I went into kidswheels they were very helpful and took care of the problem super quick. My son is excited he gets to ride his razor again.thank you.

From start to finish Kids wheels were amazing to deal with. I spoke to a very kind elderly man named Tom and he helped me to pick out a car for my 4 year old.Thank you so much

Terrible customer service, and poor quality products! I purchased one of their trucks through the Summit Racing Store in Ft. Worth, TX. 4 months after I purchased it (my son had barely driven it) it quit working. Conveniently just outside of their warranty coverage. So then Summit passed the buck to Kids Wheels, who promptly passed the blame on to their supplier in China. Much to my disbelief they passed me on to settle it on my own with the supplier in China!! Neither Summit, nor Kids Wheels helped manage the issue or work with the vendor, basically Im emailing a guy in China and having to try and trouble shoot the issue on my own. After 6 months of back and forth sending pictures of parts and pieces of the truck to them so they can determine what parts to send me so I can fix it myself! Pretty pathetic on all accounts. Poor quality, poor customer service, poor service after the sale all on a $500 piece of trash that Im now going to throw away. Never buy from Summit Racing, or Kids Wheels if you are thinking about it!

Just spent the day driving round the garden with the new Rzr 900 which arrived yesterday. Couldnt be happier with either product or service. Great advice, answered all my questions and had some helpful tips

Kids wheels was incredibly helpful at every stage.I ordered parts to rebuild my power wheels jeep and they provided me with great customer service.I wanted to leave a review somewhere to say thank you.Lovely people really good products and excellent service

We bought the Peg Perego Rzr 900 was super great when we first purchased it. Our toddler played with it all the time. The battery stopped working after a couple of years, but we got a new one from kids wheels.

Great price. Received in a few days. Had to assemble a few pieces. The instructions were clear

Amazing service.These guys are absolutely awesome, I wasnt able to find a battery for an old train that I bought in a garage sale and they were able to special made a battery and charger for my toy.

Excellent customer service! They helped me locate the right parts and delivery was fast, thanks!

After dealing with Flavio Leal who I believe is the owner I cant say enough good things about him. If I was not able to by a toy from him I would make sure its one of his product lines. He doesnt just sell toys and parts he is really good at diagnosing the problem over the phone. Thanks to him my 5 year old John Deere Perego Gator is up and running for a 2nd grandson and just in time for Santa, than you Flavio.

This toy is a great way to get the kid to play outside for hours at a time.

We ordered a gearbox assembly for my Gator, we have trouble taking off the bed, but besides that was easy to install.

Excellent product. superior quality excellent customer service!

The help that I got finding the correct part for my Gator was brilliant exceptional technical support.My star rating is 5 out of 5.Thanks again

Amazing collection of car toys for kids. Highly recommend.

Great experience! Super fast shipping!

Needed assistance to make my gator to work they helped me to troubleshoot it over the phone and found out pedal was defective. We ordered a new one and got it 2 days later.Thank you so much

Ordered a Peg Perego battery for my daughter birthday party. We received it in perfect timing for birthday party

Great Service!! The prices are very reasonable and got my package 2 days later.

I purchased the battery for the Mercedes car for my daughter. We received it 2 days later and works perfectly fine.Thank you for your great customer service

My Gaucho stop working on the reverse, we suspect that we need a forward and reverse switch but after talking with Tom we realized one of the motors went bad. We really appreciate your help.

Easy to order and fast to ship.Would like to recommended to all.Thank you so much

Battery ready to use. Happy with my purchase.

Fix your hours.

Order $45 in parts that I never recieved

Terrible customer service. Cant get through to an actual person. Ordered a part and was told to reverse the polarity whatever that means. Going back and forth with emails to someone who obviously does not care to solve the problem. Charge outrageous amount for shipping. I will never buy from here again unless things are resolved.

Great place. Have anything you need for power wheels. Glad they moved to Round Rock.