Bad experience with this location for few times last week with the same representative in the evening time. I am a regular customer since 2018 and never faced issue like this before. I told him on the list of donuts and he noted it. Again while picking up he is asking same question what do you need? While delivering few of the items it’s not what I asked. This is not for one time, happened three times. Request to the manager to avoid these

Good customer service. Great donuts.

We got 2 Apple fritters. Why did we do that? Well to our surprise they were HUGE & so delicious!!! We only ate 1 fritter together!!!! Weve never been there before, yes were going back again!!

Tried most of their menu...all good. The apple fritter is my favorite, it is enormous and delicious! The cake donuts and coffee are always appreciated too. Definitely worth a taste 🤙

We have very high standards with donuts because the family used to own a donut bakery. This is *the only* donut shop we can take my grandmother to without her complaining.

Found the basic donut to be very dry and taste more like a fried bread with glaze than a donut. The cake donuts are very dense and moist. Nothing was super sweet, but we didnt get any of the large decorated or specialty donuts.

Always have delicious warm glazed donuts and spicy jalapeño kolache’s. Fast and always Fresh. Highly Recommended

When you have pink sprinkle donuts for my 4 year old grand daughter it makes her day. The kolaches are great too. Great service also.

Ko-lah-chi-es. So fluffy and cheesy ohhh so delicious!

Great donuts and kolaches. This location always seems to have everything in stock even during later hours and gets my order correct every time. Fast and quality service.

The Apple Fritters are awesome here, with lots of chunks of soft apple and not too heavy on the glaze. And they are huge.Of course the kiddos love all the different colored sprinkled donuts.This location is also near Old Settlers Park which makes it great for grabbing breakfast and spending the morning in the sunshine.

The young man that worked there was on his cell phone almost left then gave me the wrong donuts....he was very respectful but not professional at all. Also he overcharged me and the hot chocolate was terrible. Instead of making new hot choc. He was trying to squeeze what he could get out. He said their machine was not working right....well then fix it. I used to like to go there but I will not again. Phones at work should not be allowed when you are on the clock!!!!

They are open early, have friendly service, they have a great deal on a dozen donuts and their apple fritters are top notch.

Friendly staff, yummy donuts and drinks 😋

Nice donuts & friendly staff!

Best Shipley Donuts I’ve ever been to!! Worth driving from Georgetown to Round Rock to get donuts from this Shipleys location!!! SUPER friendly people also.

Good donuts and good service.

Donuts and Kolaches are delicious

The customer service was great the donuts were stale i paid 9.50 for a dozen stale donuts. What is even more sad and disappointing than the stale donuts are that i grew up eating shipley in my houston tx neighborhood and expect more out of them than to serve stale day old donuts at full price 😣 also as i read through the reviews i noticed Shipley doesnt even respond to reviews at all yes i know i couldve called in a complaint but for what it would be a waste of time i will reserve my energy and not go back

Great donuts. Would return.

Unable to order iced flavored coffee at this specific location and one of the employees wasnt even wearing a mask. He was the older man working there, so I think he mightve been the manager? This seems very irresponsible. I love the donuts, but the menu changes and health code violations were a deal breaker for me.

Amazing breakfast. Fajita kolaches are different but amazing

Better coffee than Starbucks

Nice place, but I didnt see any pumpkin spice donuts.🙄

The donuts are fresh. And the staff is friendly.

The service was not overly welcoming. I felt rushed to make my selections. They also dont make cruller doughnuts FYI anyone looking for those. Or they just didnt know what they were when I asked.

Just went to this Shipleys and I asked for a maple bar. the girl tells me yes we have maple bars but they have bavarian pudding in them and I say, I dont like the pudding but I like the cream filled . I get my donuts and drive away and look in the bag and lo and behold I have a chocolate bar donut with bavarian pudding in it. Hardly a maple bar! On top of that, with the pudding that I dont like. Somebody needs to educate their workers what a maple bar is.. this was a pricey little donut for something that Im not even going to eat. Tried it and it was awful..threw it away! Round Rock Donuts tops this place all to pieces..never going here again!!

Great tasting products. Their service was focused on drive thru and walk in pick up of ph and online orders. The walk in counter service was slow for what I am familiar with. Most likely Covid related service disruption.

My day always starts great when I can stop quickly on the way to work and get coffee and donuts at Shipleys! I am always a hit when I can bring the team donuts!

Please be aware the male manager. While I was getting a dozen of donuts the female employee was looking and smiling at me. She is nice looking. Unfortunately, any female employee that works in the shipley donut location in Round Rock is the property of the male manager. After I paid for my donuts the male manager told me to,GO AWAY!!!.

Juan, the Owner, gave really great customer service. Friendly and nice guy. Oh, and the kolaches and donuts were great too. Will be coming back more often.

Do nuts are really good but what up with kolaches? Example: sausage and cheese. As soon as you bite off the end there is a little sausage surrounded by lots of air. Big roll, yep. They are really big. Hope you like dough.

Our Round Rock Shipleys, in many respects, is superior to the famous Round Rock Donuts.

Very consistent. Yes they have great Kolaches and coffee. Unlike some other famous places here in town, they actually put apples in the apple fritters. The rest is just great people and food!

Got 2 chocolate covered donuts and the bottom outer part was hard, crunchy and stale. I went at 5:30 am and I would expect the donuts to be fresh and soft. The kolaches are good though.

Went to get donuts for my family this morning. Glaze donuts were great, but was really disappointed with Lemon Donuts that I asked for. I asked for 3 lemon filled donuts and they gave me custard filling that tasted like it had garlic flavoring. I was craving for lemon fillings but I was not satisfied with my customer service.

The drive threw service is extremely fast as well as friendly staff. My order was correct as well as my coffee. I can say that they made me feel welcomed even though I was in the drive threw. The fact that the young man at the window was very attentive and made sure everything was correct before I pulled away is a reason I will continue to go to Shipley’s and of course the donuts and coffee. Also tried the sausage egg cheese kolach by his recommendation and it was exquisite to say the least. Overall I am very pleased not only as a food junkie but as a critic on customer experience!

Always on point 💯 with great customer service and recommendations with great attitude and knew exactly what I wanted when my sister thought I was crazy

Pretty much the only donuts Ill eat whenever I eat donuts, which is rare.

Shipley is simply a deliciously wonderful stop on the road of life. The coffee is hot and fresh, kolches made with passionate care and fresh ingredients, and amazing doughnuts that are nothing short of amazing. Go at the right time and watch them made. Yum.

I always feel valued when I stop here. The warm glazed donuts are the best and they always try to give those out first when available.

Its rare when a donut place captures my attention but this place is clean and the donuts rule. I compared them for weeks to different donuts and personally these are the best in town besides round rock donuts themselves. This place holds up its high expectations with pride. Ill be back.

This store has the best selection of donuts and pasteries. Their kolaches are amazing and the staff is pretty great too! Also I LOVE their filled donuts

Got there at 7ish and just bought one dozen glazed cause I live 5 min away got home and donuts were cold and the glaze was like water ..........if I wanted watery glaze I would buy day old cheaper at Wal-Mart ... Very dissatisfied

Dont go here often unless Im dying for a kolache, but this location has a great owner! He is so personable and focuses on customer service. 1 free donut for every purchase. No one does that!

Getting too expensive! 2 dozen of glazed and 2 cinnamon rolls cost me less than $20! I could have used that money for a good TBone Steak!

Had an order placed a week earlier. It was ready exactly on time. Excellent food.

Sweet place close to home. I like supporting local buisness. Great staff always willing to go the extra mile with easy ice for my dr pepper and a free glazed for my daughter with my purchase. Ive been coming here for 9 years and my daughter looks forward to comming. Products always taste fresh and look great. Very reasonable prices and a great selection.

Wonderful to walk in and have a great staff working. Good variety of choices on hand. I recommend this location.

The employees not wearing gloves. They still take the card from the customers, not wearing masks the right way and they let the customers sign the receipt. Other places don’t even touch your card they let you do it and give the food with gloves. We always got Shipley but after this we won’t be back.

I love the big earl kolaches. Donuts are always fresh and warm.

Always good service and good donuts. I had a capuccino for the first time and it was really good! I may even prefer this to Starbucks hot coffee.

Best donuts ever and kindest friend and humans who work there. Thanks for making our Sunday mornings complete.

Glad to see SOMEONE remembers the APPLE in Apple Fritter! So good! These people are always friendly and the doughnuts and Kolaches are awesome!

If its not round rock donuts, it dont mayter

Good :)

Very sweet and friendly guy working there when I went. Would definitely recommend to my friends and the food was delicious!!

Always fresh donuts and friendly employees. Love the bulls eye and apple fritter!

We get doughnuts here all the time. Theyre really good!

Variety was good. We enjoyed our doughnuts and kolaches. Though there were bees everywhere that were off putting-would have been nice to see an effort to get out the fly swatter.

The kolaches r horrible. there is enough room in the kolaches for 2 sausages. All I got was 1/3 sausage and rest bread. I tasted no cheese. Jalapino tastell was very good. Donuts were good but not better than round rock donuts.

Great location/service/food! I have loved their ham & cheese kolaches for years.

Amazing staff, great food, awesome communication.

The sausage and cheese kolache was decent at best. The apple fritter was very tasty and the guy threw in a glazed donut too. The storw looked clean, the service was great, and the prics are very reasonable. Not bad for a chain and my first time at a Shipley Donuts.

Love the bear claws and apple fritters.

A family favorite close to home. It was a tad dirty last time I went and was way too early for it to have been from that morning. Only place to get my son his favorite donut.

Good donuts and kolaches. Great service and friendly staff

Come here all the time. People are always friendly. Food is always good.

Good donuts and good service. The hours are good for early morning run.

Great service and delicious doughnuts.

Delicious donuts and kolaches. Always fresh, and fast service

Always awesome people serving here when I walk in for coffee and doughnuts

Always get my order right, and are fast.

Our experience was ok. Nothing stood out other than the price with the coupon we had.

Perfect quick tasty breakfast.

Its an adequate chain doughnut place.

Great donuts and kolaches.

I love how their donuts are always nice and warm in the morning.

The best donuts in town!!

I love me some donuts!

Donuts are ok. Drive thru takes FOREVER.

Good service. Like the kolache.

Good and consistent.

The service is pretty good and fast!

Great fresh donuts for the weekend

Great donuts, good variety, Great prices yum yum

Gotta try their apple fritter. Its a meal!

Great donuts

Friendly and fast.

Best donuts in US

Usually gives you a free donut

Delicious donuts.

I love it

Tastiest Donuts Around!

Very yummy and fresh!

Try a cinnamon twist

Wish they had donut holes with icing!

Yum

Fast and courteous

Charge me extra money