Came in to get a new phone and couldnt have asked for better service the guys here were very pleasant eager to help with any need and answer any wild question I had about my new phone JAK was the gentleman that assisted me an was very sweet helpful even transferred all of my things to my new phone very happy and pleased

Christopher in the Royal Palm office is a jewel. He is smart, patient and professional. He is an asset to your company.

I have conveniently shopped at this location for years and will no longer. I have been a customer since 2016 and have purchased many phones through this store in particular for many family members dishing out a lot of money every time a phone was broken or something else was needed. I entered the store at 6:30PM with the sign noting they closed at 7PM. This allows ample time for me to be assisted however I wasnt greeted upon arrival and It was very clear the staff was in the middle of closing procedures and ready to go home. I asked for help to have my phone service switched over to another phone and was told a fee would incur to discourage me. After agreeing to pay the fee regardless he made a fake attempt to type into the computer and said they system was down. He then made another fake attempt and said the system was still down. I asked if it would be up and running tomorrow and he rudely directed me to go online or call (which I was unaware was an option) however I do not own the tools to open the phone myself and was seeking assistance. I recognize him since I have been to this location before and it is small and family owned but I doubt he recognized me, in the past he has been helpful and even had a few conversations with my mother but I do not appreciate being lied to and basically shood out the door so they could close up. Ten minutes later they locked up the shop ant walked out at 6:44PM. This is not how you do business and transparency with a valued customer that you were in the middle of closing early would have been understandable. Again, will not be shopping here or referring business their way if I have to drive a couple extra miles for decent customer service I will do so.

Old owners were great pwople to the community new manager cris is rude even with corporate on the phone recording and hearing how rude and disrespectful she is DO NOT GIVE THEM YOUR BUSINESS go to the Wellington store they will have customer service and give people what they pay for 0 stars and i hope corporate gets rid of her and the helper that helped try to act like they were right tbats why i got a credit metro/t-mobile FIRE THEM praise kiki very nice and helpful

I dont know how these people do business... They treat you like they are busy but not the store was empty. They dont have cases for my phone nor glasses either.. I am thinking to change my phone but defenetly no here of course...

This new phone is great. But the service here was the best. Patience with someone who is older and not knowledgeable

Great people, very helpful, been going here for years and will continue to go for all my cell phone needs.

I have been a customer of this Metro PCS for years. The service is great...very knowledgeable staff. They take care of you and make sure youre happy with your purchase. I will be a returning customer and have referred friends and family to this location many times.

Great service from the owners! Great knowledge of all current deals!

I had the !!WORST !!!customer service experience at this location, I had visit this location couple weeks ago to transfer my service from boost cause this location is near my house but they didnt ask if I need any help so that was my first sign of bad customer service experience later after I saw the deals I ask the person who was working the counter about how does the transferring my number over works he gave me a attitude like it was so hard for him to explain the process to me. So that when I decided to go to a different metro pcs store I didn’t care how far the other location was I just didn’t wanted these those people to have my business over there so, BEWARE BAD CUSTOMER SERVICE!!!!

Awesome service. These guys have been here forever and they always steer you towards the best deal. They also provide other services that most other cell phone places don’t.

Great staff, well informed, good stock. Took care of my family and myself for a much more honest and cheaper rate than my old carrier was willing. (BoostMobile Sucks)

Great service!!! Highly recommend this location

Fast and knowledgeable, no one knows phones better then these guys.

Got a new phone and got all my stuff switched over, fast and easy!

I posted a review it seems as if it was deleted but I called early this morning and I guess I was asking a bit of to much question for the man who answered around 11:00 am he answered a few question but hung up in my ear .... I proceeded to call back multiple times but no one answered HOW RUDE IS THIS ???? Yeah extremely rudeeeeeee I promise you they won’t be getting anymore business here after I’m done with them . This is sooo sad . A PAYING CUSTOMER GETS HUNG UP ON AND IGNORED BY EMPLOYEESSS WOW METRO DO BETTER PLEASE !!

Came in to make sure I could get a battery pack for this hurricane, they had them in stock and took great care of me.

I came in with a specific phone in mind and was very happy to find exactly what I wanted. I was given persolized help and a good selection of phones to choose from. I was able to pick a perfect case for my phone and was advised expertly by friendly knowledgeable staff. Buying a phone should be fun and thats exactly what it was!

Came in a few days ago to switch from cricket, these guys were quick and helpful.

Excellent

Didnt even know these guys were here, glad I didnt have to drive to Wellington to buy a phone. Easy and fast

Honest and Reliable. These guys are the best. I have had my service here for years and would never change

I was looking for a phone within my budget range and the gentlemen in the store offered me a variety of selections; i appreciated the helpful hand of telling me the diffrent usage of each phone and also the politeness of their service. i would recommend anyone to go visit their store.

I needed to purchase a phone was unsure, I was greeted with a handshake, all my questions were answered, knowledgable friendly atmosphere, and superb customer service. Overall a great experience!!!

Great store, great people! Been dealing with them for years and have never had a problem.

Alex And Harry Were Very Knowkledgeable And Made Service A Priority. I Will Be Recommending ALL My Friends To Metro. In Royal Palm. Thanks Guys For Easing My Mind A Recueing Me From i Phone Hell. Back To Android For Me. Roger Sears

Stopped by for some quick help and a screen protector, these guys really took good care of me. Thanks lads!

Hands down the best metro store ive visited in florida. Personalized service, friendly staff, very helpful, and informative. 12/10 would recommend

Glad I stopped by, great little place

Needed a phone, the gentlemen got me in and out with ease.

I WISH THIS RATING SYSTEM HAD NO STARS CAUSE THIS PLACE SERVICE IS SO HORRIBLE, I REPEAT HORRIBLE !!!!!!

This store here is by far the best in WEST PALM BEACH AREA. No matter what issue no matter how hard of a problem you have they will be able to help you. They are the most friendly an most honest people.

Great customer service. Very excellent. Great at what they do! SATISFIED.

Knowledgeable staff. Top Notch customer service.

If ever you need a phone serviced visit Alex.He is a masterful craftsman.

Very helpful and kind! Best experience Ive had at any cell phone store.

Very attentive staff and more importantly knowledgeable. Selection was good as well.

Very accommodating and professional, Alex and the whole staff is willing to go above and beyond to make sure they can make you leave happy with the deal and phone that you want!

Saved the day, got a new phone and he was even able to get my phonebook switched over.

Efficient and knowledgeable, one stop shopping.

After terrible service received next door at cricket I came here and got everything switched over, painless process!

Just switched from Sprint to Metro with no issues!

Good service good people

Great service. Always helped!

Very rude while on the phone.Lack of communication !!!Didnt seem to want my business at all..They say, open till 7.We showed at 6:30,they were closing.....

Helped my husband and I switch over, couldnt be happier.

Good knowledgeable service!

Great customer service Alex is awesome

Helpful staff

Awesome place thanks

Good service, good people

Great customer service!

Great to work with

Rude place

Rude place smells weird

Slow service

Amazing, Service above and beyond!!!!!!!

Great

Words alone cannot express how helpful everyone at this store is. They went above and beyond, especially the manager Jak. Not only did he help me get the right phone with the right service, but he went above and beyond to make sure I have everything I needed for both my personal calls and my professional business. Thanks you have a customer for life!

Very easy and pleasant

Very good

The deal is despotic and arrogant. I prefer to go to another, although I stayed further away.