My last service (and most times before) was amazing! I took my 2017 Escape in for an oil change/tire rotation and feel that Shawn managed my experience and didn’t balk when I had to ask him and the service team to check out another “sound” it had. Shawn and the team checked everything out and he explained what they found. He recommended tires (that I’m guessing Ford service doesn’t carry) and we discussed a few places that might carry them. Great experience overall. And my Escape has almost 100,000 miles so Prime Ford must be doing something right!!

The most incredible experience buying a car ever!! Ben, John and Tracey were so accommodating! Would recommend Prime Saco Ford to everyone! We bought a 2021 Ford Bronco...perfect!!! In next few months we will purchase a new truck...There work ethic is over and beyond all other dealerships!! Thank you all for a great experience, an honest deal and not being the typical dealership. You are amazing!

Ben made shopping for my 2018 VW Beetle extremely easy. The car was warmed up and ready for me to test drive when I got there. Usually I hate buying cars because of the time involved. I was in Saco less than two hours and ready to drive my Beetle. A great experience from beginning to end!

Michelle M. My service advisor Was awesome to deal with. Listened to all my concerns I had with my vehicle and scheduled an appointment. When arriving at the drive in service department I was greeted with respect and pointed in the right direction. Michelle had my information in the computer verifying the issues of concern, then came out to my vehicle to confirm what they were. Very efficient. I was on my way in 10 minutes. Service representative put plastic on the driver side for protecting the interior.Michelle kept me informed as the status of my multiple concerns. When picking up my vehicle all my paper work was done. She explained what the technicians did as well as going through my chargers. Paid my invoice and I was on my way. It was a painless experience as all my issues were addressed satisfactory, as I waited a few days to make sure this, before I did this post.Nice service department. The shop was very clean and organized.Prime Ford keep up the good work.

They are wonderful and I love my new truck

The employee that worked with me, Darren Chrisholm, on getting my new truck. He was very friendly to interact with and knowledgeable about the vehicles and any questions I had throughout the entire process. I love the truck he got me in, and I will definitely be a returning customer.

I went to Prime Ford for a check engine light problem with my Fusion. I originally booked the appointment with Rebekah and she was very helpful over the phone and had quickly given me a date of my choice. As the date came, I went to the service center where I was greeted by her with a beautiful smile and pure knowledge of what the process would look like and no gimmicks. I would highly recommend anyone going to this dealership for service contact her. My car was fixed at a very reasonable price and it was on time as promised to be delivered. Amazing service and amazing staff!

Called the day ahead to check availability of a vehicle and scheduled a time the next day to test drive. Truck was ready to go, Darren was friendly and informative and greeted me again when I returned. No hard sell, easy transaction. They were very busy but still finished up before I had to go to an appointment. Many thanks to Darren and the team who made it possible to get me into a new ride!

Kyle was wonderful to do business with, and Tracy was very accommodating as well. My husband and I left with more truck than we were anticipating but we couldnt be happier. The whole experience was easy, hassle-free, and worth the drive.

Although my car isn’t a Ford, I still bring my Mazda to this service station due to their outstanding customer service. They are always willing to work with me and my time constraints of picking up/dropping off, shuttles or rentals. The customer service liaisons are so personable and easy to work with. They consistently communicate time lines so I don’t have any questions. Since the last time I came they are doing technician videos to show exactly what they are seeing and recommending - such a great addition! I highly recommend going to them. Thank you!

Daniel was super communicative and helped me purchase my dream car!! He was not only kind, but honest with me while buying my car. I ran into a few car guys along the way that were rude, and Daniel was refreshing and easy to talk to. He did his best to make the experience as smooth as possible for me, and I am now the proud owner of a Ford Bronco Sport! I will be purchasing from Prime moving forward.

Brought vehicle in for state inspection and the Works package. Called to check and Michelle informed me vehicle was ready, and she would send shuttle in 10 minutes. Shuttle picked me up in 30 minutes. Pleasantly surprised no major repairs needed for stickerMichelle was very friendly, and professional in dealing with me. Would definitely recommend your services at Prime. Shuttle service was also excellent and on time.

My service at Prime Ford was absolutely amazing! I was on vacation when at some point I ran over a nail which caused a flat tire. I made an appointment using the online website. Within the time I noticed my flat tire, to walking out of the dealership with a fixed tire was less than 3 hours. When I arrived at the dealership, I pulled right in and they identified my appointment, I told them what was wrong and they went to work right away. While in the waiting room a very nice salesman and I had a great conversation about the Mustang Mach-e (my car) and how it was performing which has been great. He indicated that it was good to speak to someone that had owned one for awhile because you don’t often hear back from customers. He also told me about the EV chargers they had and that I could use them to charge up if I needed to do so. I was able to use my Ford Pass points (I think that’s what they are called) for the service. My family and I made it back home from our vacation (a little over 500 miles away) and the tire has been great in my first week back to work. The employees that I ran into at the Prime Ford in Saco are top notch and could not have been any nicer! Great experience! Since we vacation there every once and awhile, I will be sure to keep them in mind while traveling in the area.

Ben was easy to work with and the process was seamless. Very happy with my new Ford.

Great service at Prime Ford. I especially liked working with Rebekah because she is friendly, courteous and efficient. Today the technician took a video of the underside of my vehicle explaining what he was going snd his recommendations. I liked it! Good use of technology for transparency.

I brought my vehicle in for Oil change and tire rotation and I must say I was impressed with the service. I got in about 20 minutes early and no problem, they took me right in. The whole process took about an hour and thats pretty much what I was expecting. In addition to the oil change and tire rotation, the tech also performed a complementary multi-point safety inspection. This complementary service is really great, it not only gave me a full report on my vehicle, but it also gave me peace of mind. Btw... my vehicle is not a Ford, its a Mitsubishi. Thank you Shawn, for an outstanding customer service! Now, why a 4 and not a 5 star? I noticed that the tech did not reset the service reminder on my vehicle. So now I have to drive it with the wrench 🔧still showing on my dashboard. Its not only annoying, but it can also be distracting. One other thing thats been on my mind since purchasing this vehicle from this dealership, is why THE WORKS (price for oil change and tire rotation) only applies to Ford vehicles and not all vehicles purchased here.

My service writer shawn was great to deal with. He communicated with me throughout my whole repair process. Prime worked with me on a loaner car when one was needed. Very easy to work with. Thanks Shawn

Nice job. Fast check in and check out.

Daniel is AMAZING! This place really cares about quality and customer service, we needed to trade our car for something bigger and more reliable for our family. We werent pushed around or guilted into something we didnt want. It was fantastic and as smooth as it could be. Thank you Prime Ford and Daniel for the help!!

Hello!Rebecca and the whole team at Prime Ford were very helpful and professional. I have always been treated well at all prime locations. This particular call ended up being not serious but quickly found by your technician.Happy Labor DayJason Tucker

Great service and very knowledgeable staff. Rebekah was particularly accommodating and made me confident in bringing my vehicle there. All around satisfied with the experience.

Bought my first new vehicle here, staff is friendly and helpful, big shout out to Amanda! Id definitely recommend her for outstanding customer service and a great attitude! She made this transaction a breeze

My experience with Prime Ford was wonderful. I can not express how honest and simple Darren made the process. Darren was exceptional! I could not be happier. Thank you!

Rebekah was great to work with. My experience every time I come in for work is always great. I would recommend this location to anyone. Great job!

I’m using my husbands google right now, I’m not signed into mine.My review for Prime, is excellent! I never have a problem when I go there for service. The service writers always let me know if something is wrong with my car.Mary Beth McCarthy

Good experience this time. My only confusion was the difference between what is a drop off, wait for vehicle, and pick up service. The crew was gracious about getting me out soon as possible while I waited.

Excellent experience. Called ahead to let them know what I was experiencing with my truck. They were able to quickly identify the problem and communicated clearly what was happening. I worked with Rebekah through the entire process - she was amazing. I would absolutely recommend checking them out for your service needs.

Excellent communication keeping me posted about my car; loaner provided and unexpected 10% discount applied, so my out of pocket amount was less than the estimate. Very good experience!

Rebecca at prime Ford Saco did an excellent job she went over and above to help me with scheduling a water leak repair and and overall car checks to be sure my daughter would have a safe car thank you so much Rebecca.The mechanic perform all of the checks and repair the water leak in a very short amount of time.thank you to the mechanic.The detail shop made an old car looks like it just come off the assembly line what an excellent jobThank You so Much Everyone at Prime Ford SacoDave

Great service and a very professional staff. Had my car cleaned up and detailed and I have no complaints.The work was included in a package i got when purchasing the vehicle, so I cant speak to the value; however, I it would be well worth getting to address the wear and dirt that accumulates from regular use.

Rebekah was wonderful to work with. She kept me informed at each step of the repair. Her advice and estimate were accurate and she patiently answered all my questions.

Walked in and no one acknowledged us. Got a sales person who was very pushy. Used all the tricks to make the sale. Pretty repulsive. The only shining light in the experience was the finance person, Nick, I believe, who was welcoming and honest.

Darren was very pleasant to work with. He stayed late to make sure I got what I was looking for. No pressure to buy. Im happy with my purchase. And wouldnt hesitate to work with him again.

Very happy with Michelle in service and our service tech Brian for the F150, and thank you for the ease of purchase for the Bronco Sport to Daniel, Tracy, Kyle & Nick.

Had issue with my truck that was dealt with quickly and easily. Everyone was great and Rebekah was as sweet and helpful as always! Ill keep coming here.

The sales member I worked with was wonderful. The team reached out and helped me with the issue I was having. I very much appreciate everything they have done, and will do.

Bought my first truck with them this week. They did not try to upsell or anything else. They asked me what I was looking for,what I could do without, had me test drive- and got me out the door in just two hours.Easiest buying experience ever! Everyone was very helpful and knowledgeable.Went back to have a bad liner installed. There was an inventory issue which they handled skillfully. They communicated every step of the process, and ended getting me out the door with just an additional 15 minutes.Michelle and the service center folks were great! 10 stars!

Rebekah Reynolds in service was great! She got my recall repairs done quickly. She worked around my work schedule to get it done. She even had a driver pick me up at work. The service department did a safety check of my van and found a faulty part.Rebekah worked to get my warranty to cover the repair costing me nothing out of pocket. Shes always there to help with all my vehicle service questions.Shes always very nice to work with. She also has a pretty smile when she greets her customers. She also has a nice upbeat positive attitude always! I recomend Prime Ford service to all my friends!Harris Rydstrom

Out of town passing through while traveling, no problem fit me in for an appointment while in town, very nice people good attitudes

Excellent service as always, this dealership and their employees really know how treat a customer right.

- This was the easiest dealership I have worked with. I was in and out in 2 hours. Michelle Morin(Service advisor) was efficient but also made sure that everything was covered. I recommend anyone to go see Michelle at Prime Ford Saco Maine.

Ive always had great service at Prime Ford - Saco. Rebekah is friendly, courteous, knowledgeable, helpful and totally professional. She went out of her way to keep me informed about the service and maintenance being performed on my Explorer. She is a true asset for Prime Ford.

Prime Ford has been such an amazing dealership to work with. Most notably Rebekah in the service department. She has been a tremendous help and has been really great to work with!I’ve taken my truck in several times for routine maintenance and repairs and she has always gone above and beyond to make sure I’m taken care of.Most recently, I was having an issue with my truck making an unusual noise, the service team was not able to replicate the issue on their own but Rebekah invited me back to the dealership to go over the problem I was experiencing with one of the service members, Mike, who worked with me to identify the problem. After we replicated the noise, they worked fast to diagnose and locate the issue and fix it, now my truck is running like new! I’m beyond happy with my visit!I’ve had 3 Ford vehicles and have been to several dealerships for purchases and service over the past 10+ years, this has by far been the best service I’ve experienced. I’ll be sure to continue using them for all my maintenance, repairs, and (hopefully in the near future) new vehicle purchases from now on! I wouldn’t take my truck anywhere else!Thank you Rebekah, Mike, and the entire team at Prime Ford, you guys are AMAZING!

My car broke down and that was very stressful. I work with a service rep named Michelle. She was very good kept me informed as to how the repair was going. Found me a loaner so I no longer needed to beg for rides. Michelle answered any and all questions I had about what was happening. She let me know as soon as I could get my car. Then when another problem came up post repair she got my car in and repaired same day. Actually the service dept. sent someone to pick up the car and bring it back after it was fixed. Michelle was the highlight of the whole affair. I was frustrated to get the car back after a engine replacement and then the air conditioner wasnt working. The problem was taken care right away and is fixed but it was just the point. Then also I question having to pay a $671.00 bill for what they tried to repair when the engine was the problem and was replaced. Other than that I was pleased with all that happened.

There is so much to say about Prime Ford I wouldn’t be able to fit it all. They are just the best dealership we have ever dealt with, we purchased 2 vehicles from them the past year ( one was for my son) and we could not be happier❤️🤙🤙🤙

They are PROMPT with there service. They figured out what was wrong with my Vehicle, fix it fast and “DIDNT “ try to aggressively sell Me things I didn’t need or play games with Diagnosing my vehicle.There was a mix a up WITH a diff type coolant needed for My car that did cost more. When I addressed the issue SEAN/Shawn at the service dept. Right away fixed the issue and resided my price. Very very professional. Dealerships typically do charge More But GOOD QUALITY WORK done right the first time IS WORTH a few more bucks.

Rebekah was absolutely amazing to work with. Made it simple & easy for me to drop off my truck, text me what extra it might need and pay right through the hyperlink. She was personable and I will definitely get all my work down there going forward!

I provided my recently purchased Jeep on a Monday evening with a commitment that the vehicle would be completed and available for pick up by Wednesday morning at the latest. My vehicle was NOT available for pick up until Friday afternoon. HONOR your commitments and the stars will shine for you is all I care to add..

Service was great. Got me in and out. My only complaint is the the wash job that I was charged 42$🤔 for was terrible. Looks good from about 10feet away... should have known better.

Efficient drop off procedure, friendly & prompt service and easy notification of completion. What more could you ask for?

I walked in and was greeted by Daniel. He was very friendly and professional. I already knew what I wanted he was very informative and knowledgeable on the 21F150 BLACK WIDOWSo after answering my questions we set out on our adventure to make it a reality he talked with his team which were all very helpful and friendly and very professional. After a couple hours I traded in my 18 Ford Fusion titanium and me and my wife were out the door with my brand new truckThank you Daniel and the team at Ford SacoAL OLIVEIRA

Michelle was pleasant, scheduled my vehicle quickly, called to review what the technician found after checking it. Called when it was ready, went over the inspection form and detailed report. Vehicle was returned repaired and sanitized. Great service and great technicians.

I was able to find the car I love for the price I was looking for. Didn’t think it was possibly but with some help, it worked out. Everyone was very friendly and helpful in making this a special day! Special thanks to Dave Conceison for all his help!

Great experience with Prime Ford and especially my salesman, Earl. Extremely personable & very helpful!

Super accommodating, earl was amazing to work with! Feel like I got a reliable used car for my son at a decent price.

Daniel was very helpful, and never gave on us until we got the best deal on a truck. He was very patient, and was attentive to what we needed.

Joe Frechette was a breath of fresh air. I had such a good time purchasing my car. Never in my life have I met a sales person that was so down to earth and quite eccentric at the same time. It was an absolute pleasure to work with Joe.

We had a great experience with the salesman Mike Powers. He did an outstanding job in helping us and making sure the vehicle was the right fit.

I found this to be the perfect vehicle buying experience. All staff members were professional, courteous and unbiased with helping with a vehicle selection. My salesperson was well educated in knowing about the differences between models and never trying to up sell. Certainly will stop here first for my next vehicle.

Was a great experience had no pressure everybody was very helpful and got me set up in a nice ranger

Rebekah was wonderful to interact with, very knowledgeable and customer oriented.

We were camping in Maine from Connecticut and Michelle came to our rescue and helped us get on our way and we really appreciate all of her help she was great! Excellent customer service!

Great experience with knowledgeable staff! Couldn’t ask for a better experience.

Very low pressure, salesman made us feel very comfortable.

Michele was great! Came in for a sticker and she informed me of a recall on my vehicle and she and the service team took care of it right away!

Took my Motorhome in for possible service on my brakes. Turns out that the brakes were OK which is great but while they had it in for service the technician (who admitted knew nothing about motorhomes) broke the electric step motor by putting pressure on the steps before they were fully extended. Anyone that owns an RV with automatic steps know that when you open the door it takes about 3 seconds for the steps to fully extend and lock into place. If you try to step on them and apply pressure before they lock in it ruins the motor. Well that is exactly what they did. I was in and out of the RV several times that morning without any issues and even had to exit the RV at the dealership and they were fine. It was not until they called me to tell me it was ready for pick-up (and even then they did not mention a problem with the steps) and after I arrived back at the dealership to pick the RV up did they tell me they could not get the steps to work. I immediately knew what the problem was and took Rebekah (service sales girl) to the RV and explained what had happened. She told me to go ahead and get the parts and repair it and they would reimburse me (we are traveling full time and were leaving Maine). After I ordered the parts I sent them a copy of the Amazon invoice showing what I paid. Now that we are out of Maine and will not be back for a couple of years they are refusing to pay for the part. Rebekah even told me to go ahead and throw some extra in there for my time but I told here it was only about an hour job and just wanted reimbursed for the part (turned out to be just over $80.00).Im not upset about the $$$. I even told Rebekah that I didnt blame the technician because he probably didnt realize that the steps would likely fail if he put pressure on before extended. He just didnt know any better.I am an extremely honest man. I told Rebekah that the parts would probably be about $160 or so. Turns out I ordered a gear box and a motor for the steps (total over $190.00) which was higher than I thought, and sent her that Amazon invoice. Once I had the parts I found that I only needed to use the motor (about $80.00) and the gear box seemed to be OK. I sent her an email showing that and thought she would be happy that it cost much less that originally planned. Im guessing a dishonest person would have tried to still get the $190 reimbursed.After two emails to Rebekah and a phone call that was never returned I knew that I had been lied to and that there was never a plan to reimburse the cost of the part that they broke.Anyway the only dishonest people involved here are the people at Prime Ford. Please note that.As an afterthought Id like to mention that Rebekah was the most wonderful person and a pleasure to work with and talk to. After not hearing back for several days I called to talk to her and ended up getting another lady (presuming her boss?? possibly Michelle?? I dont actually recall her name). She was the most obnoxious person I have ever dealt with. She cut me off repeatedly and refused to even listen to what I had to say. She didnt use the word liar but pretty much implied that that was what I was when talking to her and I have to admit that I lost my cool after trying to reason with her and ended the conversation by calling her some names that I now regret. Only for that am I sorry.

I am not happy about my experience. I waited 4 hours to have 4 tires replaced and an oil change. After 2 hours of my car on the lift with no tires and hood open I had to go inquire about what was taking so long. I did have the pleasure of an employee telling another customer to rate them 5 stars. Compliments and 5 star reviews should be freely given by a satisfied customer and not demanded because you want to win some contest or because anything else would make you look bad. My car then sat out front for another 20+ minutes after being completed before someone came to check me out. Im glad I turned down overtime for this.

Online booking was a snap, I could pick my appointment time, the people at the service desk were great and service was awesome. Highly recommend.

We were treated very kindly by everyone, especially Earl! It was a great experience, we’ll definitely be heading there again!

Upfront, honest, knowledgeable. Ill buy my next vehicle from Prime too.

They were courteous and efficient. I was in and out within the time they said it would take! 👍

Our experience in purchasing a quality used truck from Prime Ford in Saco, Maine was excellent. They lifted the car up for us to see underneath. The experience was low stress and low pressure. They were helpful and gracious throughout. We will be back!

Michelle was awesome to deal with, I will return to have service done to my truck. Thank you very much Michelle. 😁

I was told it would take two hours but I had another appointment to be at and needed to leave in 1 hr. Matthew said he would get the servicing done and have me out in time and he did! Thank you for your great service!!

Best service experience I’ve ever had at a dealership. Michelle saved the day!

To say that Prime Ford Saco went above and beyond is an understatement. Michelle was extremely helpful. She made my day.. Kept me up to date when my vehicle was in the shop, and even took the time to compose an email with all the different tires and prices. They inspected/check my vehicle giving me a piece of mind because I had a few worries. Assured me everything was an Ok! I switched over to Prime Ford because of my last experience with them when we bought our F350 there, and the customer service did not fail once again. I’m so glad I made the switch, and trust me you’ll be glad too. I will be a loyal and happy customer to Prime Ford.

Matt was great to work with. He was honest and up front about work that was needed and work that was needed to be done in the future. I’d definitely go back to Matt anytime.

The sales team were amazing! They made the decision to buy my first brand new car a great choice. The made a deal for me that was too good to pass up. Most importantly, they were extremely patient with me as I was unsure about making the choice to finally purchase a new vehicle.

Rebekah was the sweetest she took awesome care of me. Thank you so much !

Michelle was wonderful, personable, kind..also gave me a heads up that my dunkin coffee would give me a Charlie horse!

Customer service agent Rebekah was very attentive to my needs and addressed all my comcerns. The only issue I had was that a few texts went unanswered. I received the answers several hours later via phone call. Dont send me a text stating that texting is a viable form of communication if attention is not paid to incoming questions via text.When I picked up the truck, Rebekah and I were chatting at the customer service counter and the tech who worked on my truck happened to be there and stepped up to answer my questions. I appreciated hear from the gentleman who did the work! Makes it more of the home town garage feel from yesteryear when you could actually speak to the mechanic.

That staff are very knowledgeable and friendly. They did every thing they could to me my costs low. Im glad I went to them.

Good communication, covered all recommended service, prompt and efficient workmanship. Thank you!

Finally took my truck in for the list of work that Rowe told me about but didn’t follow through on.Prime is a totally different/better experience than Rowe. They’re organized and clean I made an appointment online, I showed up and they were ready for me. I gave them my list of repairs, they communicated clearly, they checked for warranty items and saved me $1k. This is my new service dealer for my Ford truck.

Amazing customer service !! Very happy with my visit !

I bought a car from this dealership with ‘interior protection’ for rips, cuts, stains etc. two weeks after I got my car my dog ripped a hole in my leather interior. I brought my car in for them to take pictures of the rip and get an appointment to get it fixed and they wouldn’t get back to me. I called over 20 times and tried to schedule an appointment to get it fixed. But they kept brushing me off and not really giving me any answers.They’re quick to sell you a car but Awful service after you drive off the lot.

Car buying made fast and effortlessly! From start to finish just over 2hrs at the dealership and was driving off in my new truck! I highly recommend this place!

Rebekah Reynolds at Prime Ford Saco continues to exceed my expectations every time she assists me. I’ve had many trucks from different dealers and have never gotten the service I get with Rebekah. Absolutely hands down the sweetest person to work with. Thanks ALWAYS!!

We have done business with Prime Ford for many years. They have an incredible Service Department. They have always been professional and very helpful. They go out of their way to make sure our car is fixed right. We dealt with a new Service Adviser, Michelle. She was incredible, answering all our questions. She actually had something fixed on the car that we didn’t know was broken. When we leave the dealership, we know the car has been fixed correctly and is safe. Prime Ford is a great place to buy a car. The service department is the best we have ever dealt with. I highly recommend the Prime Ford Dealership.

Rebekah at Prime Ford is amazing. She goes above and beyond to ensure customer satisfaction

2019 Ford Edge in for oil change and a few concerns to be looked at. The gentleman at Service Desk, Carl, was very polite and went over my concerns prior to car going in for oil change. There were a few things that needed attention and he went line by line explaining what was necessary now and what could wait. Overall the time spent waiting was worth the work and great customer service I received today. Thank you Carl for making my appointment a priority!!

Service was outstanding, fast turnaround and helpful staff.

Michelle was great to work with. Everything I asked for was done . I will definitely go back . I would give the service I got 5 stars!

Prime Ford in Saco did a good job servicing my class A motorhome. They actually found some metal straps that had rusted and were in bad shape so they replaced them with new straps that would last much longer. The only issue that i found odd was the price of an oil change was about three times higher than the Ford dealer in Arundel charged me in the past. Friendly staff and my service rep Rebekah kept me updated on the progress of work being performed.

It was a good experience dealing with the people at Prime Ford.

From start to finish Prime Ford took a great deal of time explaining and going over each detail of the cars that I was looking at. I felt that Daniel my sales person took great deal of time to ease me into the buying process, and help me feel welcome with the Prime family of sales and service.I feel the Prime group is a great team and am looking forward to working with them in the future on servicing my new Explorer. I will definitely recommend them to anyone looking for a new or used vehicle.

Just purchased a 2021 Ford Explorer XLT with sport package. Salesman...Chris ClaySales manager....Tracy West.Stopped in to check the vehicle out on Wednesday and negotiated a very fair deal. Told them I would think it over as I was looking at 2 other vehicles at different dealers. I had a pre-approved auto loan from Navy Federal Credit Union.After careful consideration, we decided to go ahead. I went to the dealership Thursday and Tracy asked me if I wanted a better interest rate if he could get it. I said sure, and he went to work and found me a better interest rate. I saved enough money with the lower rate to pay for a 6 year extended warranty! Never had a dealership work to help me save money! Will stay with Prime Ford and I highly recommend them!Thanks Tracy, Chri and Prime!!

It’s been great working with Prime-Ford. They have been very reliable and have helped us with all our needs. From our trade-in, to our new F350. Service team is great, and friendly. I plan on bringing my truck here as well for all future services here. Thank you again Prime Ford

If I could give 0 stars I would. Once you buy the vehicle they pretend you don’t exist. Been trying to cancel my gap insurance since November. Took multiple calls and messages and finally in February someone reached out to me. I signed the gap cancellation form and Mike Madore told me it would “only be a couple weeks” before I got my refund. It’s now June and I haven’t gotten anything. I have reached out again multiple times to check on it and see what’s happening and haven’t had anyone return my calls. Ive left voicemails with salesmen and sales manager David Blanchard, messages with the receptionist, emails, etc and no one has given me a call back. I even have reached out to their Facebook page and the staff running that apologizes and say someone will reach out to me ASAP, but no one ever does. Maybe if I say that I’m looking to buy a new truck they’ll return my calls??

The staff in the service department did a great job today.