Christina was incredibly helpful and really took the time to go over all of our options with realistic shipping times and different measurements for our space. Highly recommend.
They were out of the item we were looking for, but they helped us locate it another location and we were able to purchase it!
Christina and Vanessa from the local staff have been very kind, the customer service is outstanding.
I am SO pumped about my new living room pieces. The WE Ice Blocks in Sacramento has a beautiful, sanitary showroom and the consultants are super friendly and knowledgeable. I cant wait to show off my mid century home❤️
Awesome service. Great range of furniture with many options to choose from. Employees worked together to help us with design solutions.
This is the store where you say, if I had a genie, I would ask him or her for one of everything in the store. The products here have that design effect which is timeless and current. So many Danish modern and mid century cues are present in the furniture and accessories. Play the lottery or be ready to raid your future slush fund but also, you can get lucky on sale events. Bottom line this is not the big blue and yellow warehouse store, but is a place to find quality furniture that both look great and lasts.
Very nice place and the staff is amazing.
Aesthetic and quality. Very expensive.
Ordering on line from West Elm has been the single worst experience I have had ordering on line. The order was accidentally duplicated as no confirmation was sent. Called. 25 min. Told it was fixed. Set up delivery. 3-5. Email confirmation. Called at 4:45. Told it was really 3:30-5:30 (no notice of this). They acted like it was my fault. Delivery guy shows up at 5:50. His paperwork has delivery for 4-6. He shows up with 2 tables. I send one back. Called. Told all was fine. 2 charges show on my card. Call again. 25 min on phone. told it was fixed. No emails. no confirmations on delivery or of first order. Cranky people on the phone on delivery day. The only bright spot was Pedro the delivery guy. I will NEVER do business with West Elm or affiliates again. For high end products, their on line system is absolutely a nightmare.
Bought a white leather sofa with Brenda and she was amazing to work with! I called her multiple times with questions and she was very attentive and helpful! Highly recommended!
Love shopping here. The staff are so helpful and the store itself is so beautifully curated. Its hard for me to not spend a lot with each visit :)
Lots of wonderful home furnishings, great sales. Retail therapy paradise which my friends love. Im a color blind consultant that discovers some treasures for them.
While the establishment is beautiful and looks well stocked, the staff will ignore you if you dont look like their kind of clientele. I went in earlier today and the staff didnt even acknowledge my existence but welcomed the rich looking women who walked in a few moments later. Im not sure if I feel welcome enough to support this West Elm location.
This is the best West Elm I’ve been to in awhile. Clean, bright and the visuals are beautiful. The visual manager is charming and informative. It’s a welcome addition to R Street and Our city.
I’ve gone into this store twice. The first time just to look, they followed me around and asked me several times if I needed help like they thought I was stealing. Against my better judgment I went a second time because I was in the market for nice sheets but I couldn’t get any help. I won’t be going back to this location.
Beautiful store! I’m so happy to have one in Sacramento. Everyone there is so welcoming and helpful!
This place is dreamy. The products they offer come from a large range of styles. They have warm wood and soft shapes then they have sharp angles and marble fixtures, not to mention gold. They allow pets in the store which I dont think is that good of an idea. Some owners are not that aware and its like a bull in a China shop lol. Still a cool place to buy some nice swag ti make your friends jealous.
Very helpful but not pressing staff, loved the experience.
Pricing scheme is baffling and designed to obfuscate the real prices. Not even sure the store employees really understood it
You get what you pay for, know that. Nice staff, good people. There are some 4eally great deals if you look close.
Lovely furniture, unfortunately the staff were very cold and unhelpful
Love this place for home decor!
Please God, no more smart design stores, boring
Great selection of mid century modern furniture
Rude staff