Lakea is so awesome and helpful. Super positive and knowledgeable. Thank you so much !

Service was incredibly good and thorough. She gave me all kinds of discounts and even a lower monthly fee. Very impressed!

No phones on display to browse, customer service was flat out rude to me for some reason. She seemed annoyed having to deal with me and had a slight sarcastic attitude hidden under neath her pretending to be professional manner. I caught it though.

The man that helped me was incredibly knowledgeable and patient and did everything for me. Pretty much all you can ask for.

Crystal restored my faith in Verizon customer service. After dealing with so many corporate stores she was a breath of fresh air and guided me along while dealing with my many annoying questions xD.Visit this location and ask for Crystal. She sold me the perfect gear without trying to get me to spend my entire bank. Quality 5 🌟service!

Blake was a pleasure to work with. He was very attentive and helpful with changing over my daughters phone to a new iPhone. Excellent customer service. We were from out of town and Blake and the entire staff in this Verizon store were very accommodating and friendly.

Della provided exceptional customer service especially in managing the 1 person at a time in the store. She was the only one working at the time and didnt make me feel rushed with all my questions. She was respectful when addressing customers coming in that it was 1 at a time, but shell service them as soon as she can.Definitely will be back to purchase from Della! Nice and cheery😊

I switched to Verizon during the iPhone 12 promotion and it went pretty smoothly. The only issue I had was the cost. It was my understanding that I would pay 130.00 down ( plus tax) but then there was a $40 activation fee for the phone and another $40 activation fee for my watch . Then I was told I would be charged $20 set up fee for the phone and another $20 set up fee for the watch .this total amount was a pretty big surprise! So get ready to spent a minimum of $240 to switch .

Crystal was extremely helpful. She installed the tempered glass on my phone in less than two minutes without any bubbles. Plus, she carefully explained the warranty and effectiveness of the product.

Great service and quick in and out visit. They know what they are doing and go above and beyond to ensure the client is satisfied. Definitely a store worth visiting. Superior service for a superior carrier. Well done.

Cindy helped me out and the service was excellent. She was very patient and helpful to my decision making for my new device. Go to Cindy if you have any questions or would like to upgrade.

I was told twice to call and make an appointment. Once I did I was given a time to show. I showed and went thru the process of instruction posted outside. I waited 20 min and finally called.. I was told it would still be a wait to get in. Curious as to why we are making an appt if I’m still going to be waiting up to 40 min. Maybe make that apparent when making the appointment!

Crystal at Verizon was incredibly friendly and helpful in the purchase and set up of my IPhone 12 Max. Not only did she provide excellent customer service but she was also extremely patient. She did the set up flawlessly while handling another customer and greeting new people at the door on a particularly busy day. Kudos to her.

Cindy was very professional and courteous. I was able to renew my Verizon unlimited plan without missing a beat. Well done !

Cindy was extremely helpful and knowledgeable in handling my dreadful experience in lost data. She and Reed did an excellent job in selling me on the purchase of the new S21. Thank you again. 😊

Super helpful, I don’t think I asked a single question that didn’t have an immediate beneficial answer. Great personality and charisma. Hope you actually see this, Crystal. Thank you.

Crystal was very thorough and helpful throughout the process of trading in and buying two new phones. This is a busy location and she multitasked with professionalism and ease. I would definitely recommend anyone needing to taking care of Verizon business to do it here with her.

Called to see if your store had any iPhone 12 pro Max’s & unfortunately you didn’t but my representative Crystal was so helpful (Im sorry if I spelled your name wrong) but she looked up near by Verizon stores for me and found some. She was very respectful, nice, and professional. She deserves a raise. Thank You!

Blake was amazingly helpful and thorough. Very friendly as well! Great experience overall.

Reed was quic, efficient, helpful, knowledgeable, patient and friendly! Everyone at the location were polite.

I came into this Location for a new Phone and Plan.REED was A Rad guy and didn’t give up on Me.For 3 days he helped me try and switch all my Info from my old Phone to my new One.He tried everything and not once looked annoyed or gave me any attitude.CHRISTINA helped me with a return and even took the time to walk me through the process as she was dealing with calls and setting appointments.I will only come to this Verizon Store from now on and will coming back just cause of Reed and Christina.Thank you both !!

I was frustrated with not being able to contact customer service while on the road. I called Della and she assured me she could help me get my phone working. Within 10 minutes she fixed my issue and couldn’t have been more professional. Great service. Thank you!

Wasted a lot of my precious timeNot cool! Stay away!

I needed a sim card, but I didnt have the password to my account, and the gentleman went above and beyond to help me out. Overall 100% satisfaction

Great, quick experience. All covid protocols were in place, and staff were super helpful.

Thank you so much to Della who helped me understand my phone & explained why certain apps cause data to deplete. Della was able to install a new card, scanned my apps & deleted those consuming space that I didnt need. Very helpful. Thank you so much Della..!!

Amazing service! I was in and out with a new phone and phone plan in about an hour. They helped me through every step and even transferred all my information over.

Cindy was amazing, took me in even though I didnt have an appointment and she was pretty booked, got me setup with a new phone and some pretty good deals.

Reid was the best!! We first went to this Verizon location because my mother, sis, and I wanted to start a new plan together. We got much information from the woman who helped us, with Reid’s input as store manager, and then we drove to ATT to compare pricing and value. We had the worst, WORST experience at this ATT location on Alhambra Blvd and decided we wanted to go back to Verizon. In the couple of hours that we were gone, Reid made a point to look into our future account further and let us know that he found even more savings for us! With transferring phone numbers from other companies and cancelling accounts and creating a more sensible account for the three of us together, it took quite some time, but Reid gave us the best of the best service. He stayed past his normal hours to make sure we were happy, even drove to another location to retrieve the phones we wanted! We joked back and forth to pass the time, and a couple of hours later, my family (myself included) left as content as can be 😊 Loved this service and would highly recommend to anyone!

He was alone due to another employee having to call in sick and was very busy. Yet even with it being busy as he was he maintained a professional manner about himself where as Ive seen many others falter,excellent job!

She was the most helpful person Ive experienced since dealing with the lost phone!

Quick and efficient. Much appreciated.

My representative was Crystal, she was very knowledgeable and informative. She instantly put me at ease with her calm and easy manner.

Excellent service, COVID safe, great people watching while you wait.

Everyone was so kind and helpful. And I got all the goodies I needed.

We were visiting the Sacramento area on Friday 2/7 and needed to purchase a phone for an employee as his device was stolen while we were at dinner, his line was already established and eligible for an upgrade as well. We asked him to meet us there he showed up at this location with my daughter at 8:45pm. The guy working there (Reid) had no other customers in the store and refused to help them. He said it was too late he was closed, and he questioned my daughter if she had a family. Not sure what kind of customer service this retailer is in the habit of providing for customers, we have a business account and pay good money, not to be treated so poorly and disrespectful. I can honestly say that in our local area we have never ever been treated like this, our business is appreciated and they are willing to stay an extra few minutes to help a customer, and not be so inconvenienced. Its unfortunate that he couldnt provide better service to Verizon customer. We were not local and had to make another trip to the Sacramento area the following day to an actual Verizon,not an authorized dealerwhere the gentlemen there were more than willing to help, and provided phenomenal customer service. SHAME ON YOU REID FOR YOUR COMMENT QUESTIONING HER ABOUT WHETHER SHE HAS A FAMILY OR NOT. YOU SHOULD NEVER EVER MAKE THOSE PERSONAL COMMENTS OR QUESTIONS TO A CUSTOMER, AS YOU DONT KNOW WHAT THEIR PERSONAL CIRCUMSTANCES ARE. IT JUST SO HAPPENS THAT SHE RECENTLY LOST HER HUSBAND IN A TRAGIC ACCIDENT. SHAME ON YOU

I went to get a charger but The employee explained theyCould only have a certainnumber in the store. I waited in my car for a few minutes untilthey sent me a text...I went back in the store with a maskPicked up my items and on my way. Thank you

Horrendous service. Store is run by a couple of bratty teenagers who don’t have any customer service skills. Absolutely awful. Sold me a defective phone, then when I went back within 30 days they refused to replace it. Go here if you want to get scammed!

Cindy was awesome, helped jump through all the hoops and made it happen

Excellent customer service! Very helpful and managable.

Horrible customer service from the manager. He lied about services and charged me for services that were free. Totally screwed up my account.This is not a real Verizon store its a third party store.

Cindy was very friendly, fast and efficient! She is a rock star!! I love this Verizon Store!!!

Chris is the best associate you have. He is kind, responsive, and he went the extra to make sure I got the device I wanted. He is knowledge about devices and plans. I even got an extra 3GB a month for just an additional five dollars a month!Please come to this store.

Nick and Eric were super helpful and I would recommend their service. They day I met them was a memorial death day for a loved one when I broke my phone. Nick listened to my needs and recommended two phones. He presented the phones in their entirety (pros/cons). I made my decision and then he was step by step with me to set my phone up. Both he and Eric were incredibly personable which makes for an excellent quality in customer service. Nick was patient with my questions and had a sense of humor which I always appreciate (especially when having a challenging day). Big huge thanks to Nick. He and Eric clearly make a great team and both are a valuable asset to Verizon. Iam super satisfied with my purchase and customer service.

Cindy, found the right phone case for me and explained to me how to use a feature of my phone. Quick service, friendly service.

Della knew her stuff. Replaced a SIM card, updated me iPad, and I was gone in less than 30 mins. Could not have been better.

Let’s just say I’m taken back by lack of customer service I was provided. I came to the store at 8:45Pm to upgrade my sons phone and was denied service. I was under the impression that if the store closed at 9 it stops doing business at that time I guess not. The gentleman stated he decided he wasn’t going to stop doing business after 8:30 it’s his rule he has a family and he can’t stay late. Please avoid this store at all costs. I pay so much monthly to get this type of service. This incident happened on 2/7/20/0

They were very rude

Sunshine was absolutely amazing! Super friend and helpful. A shootout to Stefan as well who worked his tech magic to make this a successful phone purchase!

Very patient, explain clearly and simple answers to my questions. Staff are very helpful and friendly without being annoying.

I came in with a completely dead iPhone, and Reid helped me resurrect it!! He was professional and knowledgeable, but also friendly and patient with me. (I was super anxious about my phone.) I also appreciate that he didn’t try to up-sell me on anything. :)

Della was super helpful and thorough when helping me upgrade my phone. She answered all of my questions and kept me informed every step of the way. Highly recommend visiting this store if you need help with any Verizon needs.

Sunshine was amazing . She was very patient and had great customer service. I love the energy she had while I was upgrading my appliances. I was very entertained. Thank you again Sunshine, you are so sweet

As service stores go, its way better than most. Of course sometimes theres a wait but its because theyre thorough. I know because theyre thorough when helping me. Makes me glad because I walk away reassured in the information provided. The staff are always friendly and never condescending, like some other places. If youre lucky enough to get Matt, then youre in good hands. Hes never steered me wrong.

Get your check books out their not cheap but the service is A1

I have never written a review before. But I just had the BEST experience with Chris at the midtown store. I thought I had lost 3 years of photos and was pretty upset. I was resolved on buying a new phone and moving on, but he went above and beyond to help me out. I have all my photos back and he spent an hour with me. Through no fault of his I did not buy the phone in store, but he was still amazing and super helpful. Thank you Chris!

Chris Joubert was awesome! He helped me switch over to Verizon and upgrade my new phone that included a rebate deal and trade-in offer! He was very patient and made the whole experience enjoyable :)

Bad customer servicio

Wonderful staff and excellent tech support. My data, pictures and contacts were salvaged when my old reliable Note 4 died. Highly recommended.

Staff was very helpful and got me in and out quickly.

Cindy is the nicest person in the entire 5g world!

Great customer service- my transaction was quick and easy. Excellent staff, and store was immaculate.. very pleasant experience ...

Excellent customer service and very patient

Reid was very helpful this evening when my wife and I dropped by to switch from AT&T. He and his very kind co-worker who initially helped us were clear and concise with the process. Happy to be Verizon customers because of these two.

Very nice people there

Good people ..fast and kind

Della was so kind and helpful! She made choosing a need phone nice and easy!

Christopher was a awesome experience. He knew the products, what sales were going on, and a very fast multitasker. I highly recommend doing your Verizon business with this guy!

Reids was very helpful and knowledgeable about the product I was looking for. He was very friendly and polite . I enjoy my experience!

Reid was super knowledgeable, helpful and enthusiastic! He honestly provided the best retail Verizon experience I’ve ever had. Thank you, Reid!! I’ll be sure to visit you for my next upgrade.

This store is SO helpful! Selena, Michael B, Matt, Crystal, and Josh were all very attentive and patient and helped me with all my inquiries. They guided me through step by step how to transfer data from my new phone to my laptop. Theyre all about providing EXCELLENT customer service! Im a happy customer because of them.

I visited the store two days prior to my purchase. Sunshine gave me all the info I needed to make a decision. I returned to make my purchase but Sunshine was busy with a customer. I had no problem waiting and it was worth every bit of waiting to get the excellent customer service I received.

This is a review for the representative that helped us- Juan.So my boyfriend and I came to this Verizon store on February 15th because I needed to upgrade my iPhone. I decided to get the new iPhone 11 and he convinced my boyfriend to take advantage of the “free” iPhone deal. He ended up getting one as well and he wanted to get a new number, but Juan told us not to because there was a promo going on called the “port in promo” which makes us eligible to get 2 free $200 visa gift cards for transferring our numbers over. He never fully explained to us how to get these cards, he just vaguely said look on the Verizon website for “port in promo”. Well after we went home, we found out this didn’t exist. We called back numerous times and no Verizon rep on the customer service line knew what we were talking about. A rep at a different store said that they had that promo, but it expired two weeks earlier. When we finally got a hold of someone at the Verizon store, they gave us a code and a link to a website- however that code did not work. We went into the store, and Reid (who was as helpful as he could be) couldn’t find the code either- but promised he would look into it and follow up the next day. Juan finally reached out (February 18th) and said that he needed another week and he would follow up. Well now it’s March 7th and we called twice and still haven’t heard back or have been able to reach them. Very disappointed.... but that’s not it! We also requested NOT to have insurance ... but he ended up adding insurance on ALL 3 devices which I had to remove (extra $45 a month!). Also, when I asked if I could tether my WiFi only ipad to my phone for internet - he said I could only do that 5x a month and it wouldn’t work anymore after that/ my internet would slow down completely ... which isn’t true! I ended up buying a new iPad and cellular plan because he told me the iPads were half off....$200 off $600 is not half off...and lastly he said that the free Apple Music promo was for as long as we have our plan... again NOT TRUE.. it’s only for 6 months.Overall I feel like Juan was throwing all of these promos at us that were either not accurate, non existent, or expired. I don’t feel like he was not transparent with his sales pitch and I’m very disappointed that he never followed back up with us.EDIT TO ADD:So it’s been 4 months since we’ve purchased our phones and there’s still been no “free iPhone” credit added to our bill. Juan told us it would take 2-3 billing cycles for the iPhone credit to apply. So after calling Verizon they said they did not see any credit or promo. I’m on the phone with them now so they can submit the form to apply it and reimburse me. I am so disappointed with my experience at this location.

Helpful quick and answered all of my questions

Got in and out in just under 15 minutes with my new note 8+. Great service.

I came into Verizon to add my daughter to my family plan. I was surprised to learn that it was very affordable and it was BOGO. The service with Reid was excellent. Thank You 🙏🙏🙏

I recently bought my phone from this store and had a good experience. But, my phone soon stopped being synced with my car and I could not figure out how to make it work. I went back for help and encountered a new manager who was not only unhelpful but rude and arrogant. And, they were not busy. One would think that they would want their customers to be happy with the products they buy, especially ones supposedly still under warranty, but apparently they are only polite and helpful when trying to make a sale.

I always have the best customer service ever at this site. It does not matter who may have started helping me, the reps are such great team players that sometimes several reps may help me at the same time, e.g. one is downloading my stuff while another is checking my daughters account for me. AWESOME. This includes the manager who was kind enough to apply for my rebates which would have taken me twice as long to complete. This team at this facility is the greatest!

Overpriced

Excellent service, friendly staff, absolutely love Verizon. Best cell service, worth the extra $$, no droppes calls.

Employees were very helpful, patient and knowledgeable. They helped me figure out the best plan for my budget.

Great Service!Shoutout to Reid! He’s awesome and everyone should come and get help from him! 🙌🏾

I got swindled into the worst phone Ive ever owned and of course there is nothing they can do about it. Avoid this store at any cost! Expect the basic corporate response to any issue you have. Victra is the company. I think there slogan is we have your money!

Great service as always by Reid at Sacramento Verizon.

Ried at Verizon store in Sacramento (R Street) was patient & imformative. Im very happy with my new phone!

Awesome service here. Della was a great rep

Professional and an expert on cell phoneVery helpful and thorough in explanationExcellent service

Great CS

Sunshine you were such a pleasure to meet. Thank you for your help today!

Customer service was great and fast, employee was able to juggle multiple customers

Misplaced my phone and had no luck getting it returned. I was dreading going through the hassle of replacing/restoring, but Salena made the process almost painless. She helped set everything up and even helped make some account changes that will save us almost 25% monthly. Highly recommend!

For the most part the midtown Verizon store has handled my cellular needs. The staff is knowledgeable and friendly.

So much trouble getting upgraded. Suppose to be easy, so far I have spent a total of 18 hour between customer service, calling the store, talking to apple rep, rebate department, 5 Verizon customer service have to tell the situation over and over again. Manager at the store, leaving a message but the store not getting back to me. It seems like there are so many miss communication. My whole experience is a nightmare.

They were busy. Didnt go in.

Worst experience ever! They charge you for their service for Verizon and call it their commission fee, and when you call and requests to talk with manager, they dont give a damn to response or call you back!They are not honest enough even to tell you that its their policy in advance and be transparent about it!!Try to stay away from them!!!

Their customer service is great...until they find out your not purchasing another phone.

Helpful, friendly, professional staff.

Cindy was extremely helpful!

Manager misrepresented a device (Humm) to be installed on my vehicle. I was told there was some type of program for this device and there would be NO cost. Two months later I receive a bill with a one time charge of $40 along with an additional monthly charge of $10 added to my monthly statement. Immediately went back to store & asked for manager. Was told he would be call me first thing the following morning.Morning came & went .......with NO call. My advice ...... STAY AWAY from this particular Verizon independent retailer (Victra) . Do your business with a Company store.

Great customer service