Employees are extremely unprofessional. When something is delayed which is about every other shipment I just get told its delayed and Ill get it when it shows up. When asked why its delayed I always get a shrug and sorry its delayed no explanation and if you want further help they just say call the 800 number. Be careful especially if receiving live animals.

Wish I could give 0 star. Absolutely the worst service ever. Don’t buy anywhere using home delivery service. They do not attempt to deliver. Waited for 20 days to get my package because they kept going back to this facility for 10 days for absolute no reason. Tried calling the customer service and they do nothing for you. I never hated any company this before

Worst ...people werent helpful at all ...worst experience with FedEx so far...they lost my original documents....Fedup of FedEx...dont use their service ever...Customer care is not helpful at all ...provides you with all the wrong information ...

Came in to pick up a package for which the tracking number shows is there. The customer service representative said they can’t access the box that’s in their facility since they don’t know where it is. Like SERIOUSLY? They told me to come back another day or call customer service to track it again. It was dismissive. I’m frustrated with the lack of organization and empathy from the workers. Not everyone has the convenience of living/working nearby to be able to return to pick up packages.

I was supposed to receive a shipment to Rio Vista Ca on Sep.1. The item was sent to Stockton, Ca on Sep, 1, then on to Tracy, Ca on Sep. 2, then on to Hayward, Ca. on Sep.3, then on to Sacramento, Ca on Sep. 4. All of these locations are within 45 miles of Rio Vista. All either east or south of Rio Vista. Fedex totally dropped the ball, I will never ever Purchase from any business that ships with Fedex, or use their service again. No Excuse!!!!!!

Nice professional and fast!! Got my ID out and I was in and out. Of course your tracking information to

The person who helped me was super helpful friendly and just all around had very good customer service skillsI’ll look on my receipt to see who it was and I’ll update this post. 😁

Waited for at least a half hr to try and get my package, then told me i had to have my tracking # in order for him 2 find it which i think is b.s. why not my address?...had 2 come back next day...

Fed ex is literally the worst delivery service! Their rude and nobody knows nothing and when u try to put in complaints they put you on hold or hang up in your face!

Cakes came in 2 days late and left it on its side. All melted and on one side. Even the box says which side is the top...No refund issuedFked up the birthday

Holy smokes! Cant get customer service representative to understand they have had my package in their warehouse for an entire WEEK. Keeps tracking that it left their office and returns the same day. Continues to give me USPS phone contact thinking a USPS employee is somehow going to enter their warehouse and get my package. Frustrating. Good example of when companies get to big to give good service.

They are the absolute worst delivery service for fedex. They refuse to deliver my package because the driver doesn’t want to walk up a flight of stairs to my door. The package they’re trying to deliver is a box of cookies

They need to offer overnight shipping for Life or death medical devices I had to wait over seven days and still hasn’t received it because of weather conditions but the weather condition of where it’s at it’s only 75° them saying they’re stuck in snow. So FedEx needs to start offering Pay for normal ground shipping and then get free overnight shipping. I am stuck in the hospital because I do not have this Device because they said it will be here between five and seven business days but it has been 10 Business days.

Great service. The customer service agent actually came back to work after going home for the day.......💪🏾

Package has been in Sacramento 3 days now and the person on the phone couldnt give any reason why....

Worst shipper, they should rename themselves to FedUP

Last place to drop off on a Saturday evening when you really need something to get there by Monday!

Customer services soul purpose is to tell you information you already know

Great service!

The only mailing company attempting to force people to leave their homes during a pandemic because the drivers are incapable of following instructions to leave packages, oh and with their door note “we missed you” they essentially are demanding you work around their schedule to receive your items. These drivers don’t know how to knock or ring doorbells as my doorbell is a motion activated camera and shows these employees walking up and making no attempt to let the residents know there is a person or package outside; no it seems the drivers goal is to attempt to go unnoticed and cover as much ground with the delivery truck as possible as my neighborhood is having issues receiving ANYTHING through FedEx. I suggest you call and ask for FedEx NOT to deliver to your home, it will route packages through another company and it will be less of a hassle. Please call and ban FedEx from stepping on your property if they’ve constantly displayed laziness and a refusal to do their task. You will feel beyond relieved.

Had to wait almost 50 minutes to pick up package. Plus the employee at the front probably spoke a total of 7 words the entire time. No explanation as to why I had to wait so long or how much longer. Hope I never have to come back to this place. Only reason I had to come in the first place is because the delivery driver came at a completely different time than was estimated (~2hrs) and since there is a gate at my residence with no intercom I was not aware that they were there.

So I was reading all the reviews about this place and I was kind of a scare but that was the closest office to me,the clerk and African American lady her name is Pat she was so kind very helpful very friendly with the big smile on her face and she helped me real good! I was out with no problems thank you Pat.

My favorite drop off location. Carts for heavy boxes. Automatic door. Nice staff. The older guy is the best!

Avoid using FedEx at all costs.Package was ordered with express shipping and was supposed to arrive on a Wednesday. It arrived on time Wednesday to be loaded into the truck, but they neglected to do that. It made it into the truck on both Thursday and Friday, but on both days they made no attempt to deliver it. Every time I called customer service they offered no help and said they would reach out to delivery facility and have them call me. I never received a call. Now they are not going to attempt delivering it again until Monday. I see many people blaming this on the COVID situation, but FedEx was this bad before COVID. This is not the first time I have had this issue.Bottom of the barrel delivery company with poor customer service and no interest in improving for their customers.

FedEx has been struggling during Covid 19. That being said. This particular location has figured that out and is beginning to serve the counter faster. So, I dont recommend paying for 2 day service because youll have to drive to one of there hubs to get your stuff. But the facility I was at got my package in a timely manner. ***No refunds (During C19 crisis) for their failure to deliver to my home on time

Very helpful friendly and professional employees and good sense of humor to

The lady at the counter was amazing and super helpful

Please advise your workers on the proper way to wear a mask, seen nose exposed, full mouth exposed with all of mask under chin. No gloves. There should be a visible guard between workers and customers if they wont wear a mask properly.

Crowded with a line out the door due to social distancing. Employees were nice and doing the best they could to keep up. Unfortunately the Truxel location wasnt opened even though indicated online. I am sure this made it more difficult for this location.

Fedex lost a really impoy package and while I understand its a tough time for everyone they werent even remotely cooperative up until I spent 40 minutes there waiting. Even when they started communicating with me I received no answers.

Absolutely HORRID service! There were over 25 people standing outside waiting for their parcel pickup!! Some people who probably waited over an hour just left!! This is a bad business.Such an unorganized center with employees that would give the DMV a run for their money in terms of SLOWNESS and INEFFICIENCY!!!I hate finding out that a package Im expecting will be delivered via FedEx...

Quick and easy to get packages.

Jose helped me and he was extremely helpful. This was my first experience at fedex and I will continue to go back to this location. He took his time with me and even found some spare boxes in the back to fill up the box I was purchasing so my items wouldn’t move around. He was extremely helpful and very patient with me for I had no idea what I was doing! Thank you Jose!

My last 5 deliveries have been thrown over my side gate and I find them the next day.

This place is great (for a package ship/pickup location lol). I like the staff here, they have been nice to me since day one and I am a regular at this location. I pick up and drop off almost daily, and never have been delayed to an appointment. I think it was worth dropping a review for the staff. They earned it from me.

Professional Experience. Great People

Went here to send back paints and me and jan drove around for hours and then they charged her a skeptical cost for a label. Honest I hear they are ok but didnt have a good experience at this place.

This Fed-ex place is the most wonderful experience in all of my experiences ever. For a shipping center by far this one is #1. One imparticular employee is Pat. This was saving the day like no other. She has a warm and extremely professional presentation. She got me through this day. Very accommodating. Friendly smile and a managed to dismiss any thoughts of worry and stress out the window. I have never met such a wonderful, accomadating, friendly and problem solving person in my life when dealing with the public. Im so grateful for her due diligence and confidence. If it wasnt for Pat we would have never gotten through this weekend. I dont think she knew how important that this envelope and its contents were. Because I believe that Pat puts this much effort towards each individual that steps foot I side that shipping center. Good great sounds confident problem solver goes out of her way to satisfy her customers.Thank you!!!!Dawn ChrissyJon Matthews

The Sacramento office is just not professional..the customer service # can not even figure out whats going on over there..2weeks..packages pending...tracking # case # its a joke with know accountability

Ive been working at FedEx Ship Center for 3 months already.

Some of the most helpful employees of any FedEx Ive been to.

The old bald guy Ray is rude and very very very SLOW! When I asked for a manager so that they could help locate my package he ignored me and called the next two people in line. When I asked again he rudely told me that he didnt know about a manager, they didnt have one Terrible service there! There was a lady there who did put my nerves at ease and she ultimately got me my package after two whole hours waiting. I arrived at 5:45. I finally got to go home at 7:40pm! 2 hours with a 4 year old at a fedex shipping center! REALLY?!?!?!

Paid for express shipping to get a package before my trip. Was home all day waiting for the package. Driver did not ring my door bell or anything and left a door tag slip instead. Paid extra and didn’t even get my package on time.

Very nice lady at the front

NEVER USE THIS PLACE!I came in to get my package because online it said it was held at a facility.. it was supposed to be sent my front door. I go to the facility, and they said that someone came to pick it up and they released it already. I asked who they gave it to and they said they gave it to ME! Which is impossible. I asked WHO told them to hold it there instead of taking it to me, and they whispered and walked in the back. After 5-10 minutes, they brought out a post-it note that had some (916)200 number on it.. I then called the central FedEx customer protection number and they said that according to records, someone actually ONLINE requested it to be held.. And that they had no idea why they gave me a bogus number. The workers and managers were all disheveled looking and smelling... Very unprofessional, very dirty. According to other reviews, these people have been stealing packages left and right... The customer protection are going to investigate further, and I hope we catch these thieves for FRAUD and THEFT. Im certain the entire crew there is running some sort of criminal operation. I cant wait to see these guys on the local news.

Staff here is awesome! They are always upbeat and try to get everyone in and out of there as quickly as possible.

Amazing staff who really made my day. Thank you

What’s the point of ordering 2 day shipping if it never arrives on time?

I try to avoid this location as much as possible. The people at the counter are extremely lazy. They operate with zero urgency regardless of the time or situation. On a recent visit I had a package that had to go out that day for first priority delivery the following morning. I arrived about five minutes before the cut off time. I historically would just drop it in the box outside when there is a line but that one has burned me three times with late deliveries so I decide to wait. The cut off time comes and goes as the two counter people move at the speed of petrified molasses. When it’s my turn I get to the counter, hand him the package and confirm it will go out that evening. He says “No, it’s waaaay past that time.” I explained I had been waiting for at least 15 minutes. He said there was nothing he could do and there wasn’t another place I could take it that late for an AM delivery. So I grabbed it and returned to my car. I drove to the FedEx at the airport. That package was delivered in Kansas at 7 am the next day.

They were a lil busy but I was taken care of in a timely manner.

Prompt service, smiling staff

Easy to bring it in drop it and they ship it

This is not against this location! Fed Ex is the WORST company do not ship with them!!! And don’t even bother calling customer care the can NEVER help you!! They will Never get my business again!

The lady there was very nice and quick. She even showed me where i could get some FREE shipping supplies...

Good service...

Never use this office againShe received my overnight shipping package and said you all set, 2nd day on the tracking page showed incomplete papers and the package shipped back to the shipper. I kept calling the receiver and the Fedex customer service for 8 days looking for my package. On day 9 I derived to the Fedex office and found my package still there!!! and they dont know why its not shipped to given address or back to me!!!I grabbed the package and shipped from another Fedex office.Imagine overnight shipment delivered after ten days!!!!!!!!!!!!

Hurry up

Not terribly convenient, but good staff.

Paid for overnight shipping on an order Monday morning, telling me I would receive it by Tuesday afternoon. It is now Wednesday and still NOTHING ! It now shows that my package is “pending” what’s the point of paying for overnight shipping when you don’t get it on time ?!

The lady that helped us was great

In my opinion, I believe the FedEx driver was derelict in his duty to deliver my package to a gated community! The phone out front used for gaining access is very obvious and easy to operate. He had attempted two times to make the delivery. In both visits he stated that there was no one home! Not one time did I receive any notification of someone wanting to come onto the premises! Im pretty sure this was not his first rodeo encountering a gate being that we live in a society that is littered with gated communities! Nevertheless, I ended up going out to the facility to pick up my package. I told the clerk what had happened to which the clerks response was, the driver a gate code.“ I told him this was not something that I purchased... this was sensitive material from my bank! When I stated my concern about the lack of effort from the driver to make sure that I received my package the clerk responded with, the from the clerk was some of those guys dont take the time to try to access gated communities. Now in the case of making an online purchase, a gate code is furnished to The Courier so that he may make his delivery but in this case I did not initiate the delivery. My bank was the initiator in this transaction leaving me incapable of furnishing an excess code. The burden of delivery was on FedEx! Anyway, I asked the clerk for a supervisor to whom I never had the opportunity to meet. I was told that he was, tied up at the moment. A supervisors phone call was promised to me to discuss the matter... we will see. My overall complaint a lack of concern for the customer. I would never ship anything with FedEx! A carrier pigeon could have done a better job getting my package to me on time! (SMH)🙄😑P. S. Even if he had the access code he still needed to pick up the phone and dial the access code. In the case of my community, the access code sends my visitor directly to my cell phone so that I may open the gate electronically...Hmm 🤔(Still) 🙄😔The above review was posted on the 20th a February. Today is February 24th... still no phone call from a supervisor. Why should I be surprised?!?!

Good customer service.

Hassle free shipping every time.

Had a package held here because I missed the delivery twice. Everything was as expected: efficient and polite with workable hours of operation.

Worst company

I went for a pick up at 6:30pm. Customer service guy was so unprofessional. Couldnt find my package. Until some other guy got it from the back and said it was just sitting on the side somewhere. Knowing that my package needs to be refrigerated. I am so glad nothing was damaged inside the package.

Outstanding servijces. I did pick up boxes is Davis, but dropped them off for ma iling at Woodland F n F.

Looks like nothing has changed. Ive had horrible service from FedEx since moving to the Placerville area 4 years ago. Currently ALWAYS ask for shipments to come UPS, or even USPS is better than FedEx. Today, I was expecting a shipment, the seller didnt disclose to me they were going to ship FedEx. I failed to warn them. The same horrible service, with lies about what happened. This office needs a complete overhaul. They always say its a problem with my address, when everyone else can find it. GPS even works!

Excellent customer service! Always a smile on the staff that work here.

Helpful and courteous.

FedEx is a terrible company to work with. They are late and have no empathy of the importance of packages on time. I highly recommend that everyone to use UPS or DHL. Avoid FedEx at ALL times.

The person I talked with on the phone had a thick accent and I could barely understand them. They couldnt give me an estimate for what time the package would arrive during the day.

Emailed yesterday that delivery would be by end of business today. At 6 pm i notice info changed and now it will be delivered in 4 days by end of business! Called and told its because the label was printed on the 19th. Then why tell me it was coming today?? Of course, im rputed to someone in anothwr country because contavting the local office would make too much sense. Fed ex has gone so bad. Customer service is terrible. So many other delivery companies, i will be sure to never use fed ex

Terrible service. Cant get in contact with anyone who can tell me what time will my shipment arrive because I need to be home to sign for it. I never had such a problem with USPS.(The person I reached on the phone was rude and unhelpful, answering questions I didnt even ask.)

Terrible service. Diver left a note saying the package was attempted to be delivered but was at the office. When we got there they said it was delivered. Had to file a claim. Pretty sure the driver took it.

Been waiting for my pacakge whole morning as it is stated to be deliverd that time. Always like this for the past 5 transactions. Very disapointing especially for an an internaltional company.

Quiet and quick unlike going to the Fed ex kinkos

Fast and friendly service. I was in and out in less than five minutes.

The staff seems completely indifferent and absorbed to care about those standing in line

Fast and easy to ship or get quotes. Friendly people.

Impossible to talk to a manager. They said they came to my house to deliver a package and they didnt. It took almost 2 weeks of calling and 2 trips to this location asking to have a manager call me (since the managers always seem to be in a meeting). I even had their customer service escalate my case and a manager still didnt call me back. Once a finally got ahold of a manager I told him that the carrier said they came to my house to deliver a package and said I wasnt home except I have 3 security cameras that proves no one came to my house to deliver a package and he still insisted they did. Not sure how I could trust a business that is run this way. Terrible customer service. I would never use their service again and recommend you do the same.

Wow, in residential area. Easy to get too!

Clean and easy to find location, but slow service

Clean efficient friendly people

Nice older Man behind the counter.

Thank you for your support.

They are not on time, bussiness delivery comes after 4pm, ridicules, tried to contact them so they could contact the driver for emergency delivery and that wasnt option, usps and ups been delivered before 12pm but not FedEx poor customer service rude, people use usps priority you will get it faster and on time....

Good customer service experience

Very friendly & helpful

Very courteous and helpful staff...

They need to hire someone who we can hear and someone who types with more than 2 fingers! We were there for 45 mins just to sent out a package. Super slow worker and no customer service! Never going to this location again!!!

Good customer services

Fast friendly service

Fed Ex express Drop box / mailbox available.Guidepost.us

Great and prompt service.

Worst customer service ever.

Good service and delivered on time

Fairly efficient and friendly.

Terrible service. I hope none of my packages ever go through FedEx again

Love them