Chris was so polite and helpful in assisting me with the purchase of my Escape. He was personable and not high-pressure. He made the buying experience relaxing and fun. Chad in finance did a fantastic job finding me a good interest rate on a loan and walked me through the entire process, step by step. I would absolutely buy another vehicle from Chris, and Wilson Ford again.

In light of the Covid Pandemic, chip shortage and low inventory at all dealerships our experience at Wilson Ford was great. Our salesman, Bill was knowledgeable and helpful in getting what we wanted for our deal. Management in finalizing our deal and Chad in financing were also very good. Overall, one of the best car buying experiences we’ve ever had…

Great service from the team. Zack Young helped me choose the right car for my budget and needs. He went above and beyond to make sure I was satisfied. Thank you Zack, and all the team members!

My experience at Wilson was great. Bill really helped me build my dream truck. Very pleased with the customer service!

Very nice place to buy a truck. Everyone was super friendly. They worked a fair price for my truck. Overall I am super happy 😊

Great car buying experience at Wilson Ford. Tim Putman is helpful, knows his Fords, and gave us a good deal. The trade-in, factory order, and final delivery all went smooth and easy, with no hype. It was fun and exciting and so is our new Mustang GT.

I had an excellent experience at Wilson Ford! My car’s entertainment console was loose, and B.J. in service was able to quickly diagnose the problem and find a solution, without having to order additional parts/schedule an appointment. I was in and out in less than ten minutes thanks to his quick thinking. Would definitely recommend Wilson Ford for service!

The sales person was very knowledgeable about the new truck I was buying. The issue I have was with my trade in. I had done some research and knew roughly about what my trade in was worth. I was told that I was wrong and that a bank would only loan someone $46,000 for my trade in. My trade in was in excellent condition and had very low miles, and was only 2 years old. I told the sales person that my truck was worth more than that and sales person and the sales manager assured me I was wrong. When I said that they would sell the truck for more than that, they stated that they don’t do that at Wilson Ford Lincoln. The next day I looked on their website and they have the truck listed for $54,900.00. All I can say is WOW. They absolutely LIED to me. I will never buy another vehicle from Wilson Ford Lincoln. Definitely not a good way to get repeat business.

Casey did a great job of helping me navigate the deal that was largely done via email as my work schedule made it difficult to meet face to face. Chad in finance was amazing and put me in a fantastic financial situation while offering very helpful advice.

Since I purchased my MKZ at Wilson Ford I have had an amazing experience. While I support the entire team. Mike on particular has been the main person and has been great to work with. He looks out for me and has my absolute trist. His team is exemplary. Thanks Wilson Ford Service Dept.

A simple oil change but they make it a special experience. Fun respectable staff.

My truck had a software glitch that no one knew what to do with. Alan stayed with the problem, did tons of research and bugged Ford engineering incessantly until he found a fix for it. They gave me a top-notch loaner while they had the truck in the shop. I couldn’t be more pleased with their service.

Oil change, tire rotation and inspection was quick, completed within time expected. Ted was friendly and helpful. I appreciated Ted offering to check my Ford Pass balance.

UPDATE: Chad Plume called shortly after I left this review (on 7/20) and left me a VM while I was at work. I responded to him via email on July 22nd and I have not received a response back from him or anyone in their office. Its been 5 months of getting the run around and I still have no idea if theyve sent our bank the money.ORIGINAL: My husband and I left work early back in March and made the 45 min drive to test drive a truck and arrived 3 hours before they were scheduled to close. We picked up the keys, drove the truck, and went back to the office to begin signing the paperwork. The sales rep wasnt available when we returned so we waited in her office for roughly 20 min. When she came back to her office she rushed us through the paperwork and reminded us multiple times that they were closing soon. I asked if they were going to turn a paying customer away if they had to stay a little later to get a sale. We left her office to sign the finance paperwork with Chad Plume. He sold us on purchasing the extended warranty and reassured us that we could cancel the warranty within the first 6 months. Three days after we purchased the truck my husband called Chad to tell him wed like to cancel the warranty. We completed the necessary cancellation paperwork and were told they would send a check to the bank. My husband and I have contacted Chad multiple times to get this issue resolved and were still waiting. Its the middle of July and we still havent received the promised email with a copy of the check theyve claimed to have sent to our bank and our bank doesnt have any record of a check being sent. Were tired of getting the run around! I will gladly change my review if this ever gets resolved.

Adam and his used car crew are amazing in customer service!! Great experience!!

Everyone is always helpful and courteous - making the extra effort to insure you are satisfied. Great service dept.(Mike Schultz).

VERY HAPPY WITH HONDA CRV AND MANY THABKS TO TYLER AND TIM FOR MAKING IT A GOOD EXPERIENCE

After getting 5 dealers from Howell to Saginaw I ended up purchasing a new ranger through Wilson Ford. Janelle was a phenomenal and very transparent salesperson, there was no come in and we can talk games. I was given all the information I asked for in a very timely manner, including the dreaded out the door price most dealers refuse to discuss prior to getting you in the door. I will be returning here even though it is 70 miles from my home for any future purchases and would highly recommend them.

Wilson Ford has done a wonderful and rapid repair to my present vehicle. You guys are awesome! Thank you for your service. I would consider them for any and all repairs in the future. Thank You again!!

Its a nice place to get your oil changed. The staff is friendly and very helpful.

Went there for the firdt time ever. Had to have an oil change onmy car pulled in to the sevice door. Got very fast and Crusty Friendly service. Very comfortable waiting area they even had bottled water. Definitely will bnb go bach there for auto service

My experience was great. Alot had to be done remotely due to my employment, but everything was pulled together and I got a great vehicle that meets my needs and my budget. Good job Casey, Eric, Adam, and Chad Plume. I appreciate the effort you put in. I recommend Wilson Ford Lincoln to anyone in the market for a vehicle.

Traded in a 11 yr old f150 on a 3 yr old focus. Janell took care of the deal and made a lot of sense with the facts. I AM NOT easy to deal with when it comes to money. Real pros at Wilson ford.

We were greeted as we got out of our vehicle. We asked for Janelle and were directed to a seating area as she had a client with her. As soon as she was done, she greeted us warmly. We had several phone calls and emails from her since we put our name on an advertising site as looking for a vehicle. She put us at ease and asked what things we would like on a vehicle. After answering her questions, she pulled a vehicle up for us to test drive. After we got back, we decided to purchase the vehicle we test drove. It handled well in city and highway traffic. Chad also greeted us and we filled out the purchase papers while our new car was getting detailed. In 2 hours we were driving home with our new Escape!

I had such a good experience dealing with Wilson Ford, and with their salesman Bill,no pressure,no pushiness, just a great person to deal with,if you ever need to purchase a new or used vehicle I would highly recommend checking them out first.

Cresencio was an awesome salesman and Im really loving the used Ford Flex he set me up with! Way nicer than I was expecting it to be. This was my first time buying a used car from a dealership and he really went above and beyond to make sure I was getting into a reliable vehicle. Also Chad was very helpful with getting me affordable insurance. Overall very happy with my experience and would recommend anyone go here to get a great used car.

Terry Gourd collision Center Manager assist me with quick and great service to arrange my Claim. Called twice and left me voice mail . Terry is a big asset for the company.

I had purchased my MXZ at Wilson Ford Lincoln and was pleased with the process and the care there after. While I primarily work with Mike in service, I have only had a great experiences with the staff. Follow up is excellent. Thanks to all.

I buy cars from Wilson Ford because they are easy to work with. Adam Sode and Tim Putnam helped me with my second car from them and did not disappoint, very organized and professional. I would highly recommend them!

The initial experience was, as always, very pleasant with Mike in Service. He invited me to tour the Service area which is much nicer than the days of my being there in new car sales, 9 years ago. Max Bell was doing my oil change and hes a very impressive young man. Seems to care a great deal about doing the task correctly. Overall it was a pleasant experience plus, as always, I appreciate the Ford Pass program for the cost issue. Truly a good team of caring,competant people. I will be returning. Thank you! Good luck to the Wilson family.

I only had limited time for my truck servicing, and they were able to meet my timing and even had the billing completed before service was done.

This is a fairly new if not the newest dealership in Saginaw and I had never been here before but found the right SUV at the right price and made the purchase on November 3rd of this year. I must say the moment I whispered I liked it I was pressured as the vehicle could sell within minutes if I didnt almost guarantee I would be buying it. Unfortunately I never heard nothing again once I purchased the vehicle for a month When I called the dealership about an issue with the new vehicle.. I will say that the finance officers were great and I even spoke with one of the owners Chad Wilson who is very professional and understanding. I would have given three stars but after the conversation with one of the owners four stars was appropriate and I would have made it five stars and I just not been forgotten after the sale. I would however highly recommend this dealership they will go out of their way to help you out and make things right. I Believe this dealership will continue to grow in our community and become one of the better dealerships to buy from in our area.

Took 2 hours to get an oil change. The tech said there were two people ahead of us when actually there were four. I would not have minded so much but I just had surgery two weeks ago so it was very uncomfortable. Had i known there were four people ahead I would have waited for another day.

Really helpful employees who know what they are doing; they will try and help resolve issues to the best if their abilities. They go out of their way to help you and are very nice!The process to get our car took pretty long but they worked with us after closing and got it taken care of. I really appreciated how much effort they put in.

I was referred to the dealership by Phil & Terri Barnett and I had the pleasure of working with Adam Burkhard and Chad Plume. They were amazing to work, extremely knowledgeable and helpful. Very hospitable and great customer service. I will definitely recommend anyone looking for a vehicle to them!! Thank you so much Wilson Ford Lincoln, I LOVE my new car!!

I bought my car from Wilson Ford I had a coupon to get the oil change and a checkup got in with no problem with only two days left on my coupon and even got a little bit cheaper than what the coupon said good friendly people good work thank you

Went there with an illuminated light on the dash of my Ford. I was charged for a diagnostics reading and was told that codes was the cause and that the light should go away. Well that didnt happen prior to leaving the parking lot the light became illuminated again so I went back to the sevrice area to show that the light had reappeared after the service advisor stated that codes needed to be cleared to make this light go away. Well one thing lead to another as to why the light was illuminated with no guarantees as to if that would make the light go away. so clearly the diagnostics reading was incorrect and the problem was not fixed. This is bad business and poor service on their part!

Adam went above and beyond to get me into the perfect Bronco Sport. I first contacted Wilson Ford about a different one, and Adam got ahold of me to let me know it was already sold. Then a few weeks later, without any additional contact from me, Adam reached back out to me to let me know they had just got a new Bronco Sport dropped off that I might be interested in. He made sure I was the first in line for it, and has been more than helpful in answering my questions along the way.Just beware, the finance guy you sign the line with pushes the Ford warranty HARD. I said no... twice... and it wasnt being accepted. He waved his phone in the air and said youll insure a $600 phone but wont insure a new vehicle?! If you were my sister sitting here, I wouldnt sign the line for you without the warranty! It bumped my monthly payment higher than I would have liked but I felt like I had no choice so I ended up with it, for better or worse, I dont know.

The experience was very relaxing. The staff was careful and thoughtful. They did everything to take care of me the entire time I was there. They all wore mask and made sure I felt at ease being in a different environment. They (especially Dex), made sure I was completely satisfied with my new car.

Excellent service. Communication between staff and customer far beyond expected. Will continue taking my vehicle here, and would recommend everyone else to.

To make a long story short, they focus on simply maximizing dealer profits and customer service and experience is last.I leased this truck new, it was high pressure sales to sell you what they wanted, no real concern to get me what I wanted. LOWBALLED my trade, I finally got what I was asking, $1500 UNDER book trade in value. waited for hours for them to try and bore me into the deal THEY wanted. and finally a true price gouge when I wanted upgrade work done and the sales manager shot me a price and never even got back with me from service, just gave me a price about triple what it actually would have cost..fast forward 3 years, time to buy my lease since truck prices are out of this world.. I came in with my own financing, paying cash and a sale price set in stone by ford.they were not having any of that. again, high pressure to use their financing, with the finance manager even calling me a lier to my face when I said I can get a better rate then they could get me.then, THEN, tried to run my credit, WITHOUT MY PERMISSION OR KNOWLAGE, I had my credit on lock, and he demanded I unlock it for HIS inquiry. complained about how he does the work and my bank gets the benefits. he dont work for free, wont file my sales tax, plates or any other required dealer fees.once I brought up that dealer DOC fees are his pay and not my freebees from his finance holdbacks and other fees they get kickbacks from.. his tuned changed and all was processed.total waste of time dealer. all about profit, and dont care about a customer. just how much you can bring in profit wise...STAY AWAY.

They were very helpful and professional at Wilson Ford and I will be going back thanks for your help

Recently purchased a used Mustang Premium on the internet. Getting the purchase completed was uneventful. Delivery was scheduled and delivered to my home in Wisconsin. All went as expected until I opened the door to the vehicle and found it did not have leather interior as was advertised. I called the dealership and was told they would have to pull up the ad to verify my complaint and would call me the following day. I indicated the leather was a big deal to me. The pictures did not clearly indicate the composition if the interior, so I had no reason to call into question the details of the ad. The used car sales manager ( I think) called the next day and said the ad had a disclaimer and they are not responsible for the accuracy of the ad. I was told they had no resolution to offer. None. It appears too bad, so sad was their disposition on my legitimate complaint. The one star rating is only because it would not accept zero.Worked with Chad (GM) and the issue was resolved to my satisfaction.6/10/2021

I purchased my Ford C max last June 30th. This was my first service on my car and was very pleased with everything.Everyone that works there was very helpful and friendly. I am loving my new car. Thank you.

Great customer service! Patient while I tried to decide about whether to lease the Fusion. Generous on my trade in. Adam and Chad were professional and helpful. The entire interaction was positiveDefinitely will be back to Wilson Ford-Saginaw

Dropped off my moms car

I love my new Bronco Sport!!! I was treated so good, great experience!!

Always professional and fast. They even helped me get a rusted hitch off and didnt charge for it!

Mike was truly wonderful to work with. He listened to my needs and together we found the perfect vehicle. Mr. G in finance was awesome too, patiently waiting as we worked through some hiccups. Great experience!

Adviser was very friendly and considerate of time and cost of Service.. but of course my Vehicle wouldnt repeat failure when I arrived..

From the moment we arrived at Wilson Ford we felt right at home. Our sales representative, Janelle, greeted us warmly and allowed us to browse the show room while she got us coffee. We were interested in either a Fusion or perhaps an Escape. She spent much time asking about our needs in a vehicle and allowing us to take test drives. We went home to decide which vehicle would serve our interests the best. A couple days later we returned to further discuss the fusion. Janelle was so very helpful explaining all the ways we could be in a Fusion including leasing and buying. At the end of our meeting with her that day, she had startedlocating the color and model of our Fusion.All of the employees that we encountered at Wilson Ford that day such as Adam and Eric were gracious and helpful. Our experience with Wilson Ford was in short ..... wonderful!

The crew at Wilson Ford Lincoln are fantastic. My daughters car had an engine problem which was fixed by this dealer to our complete satisfaction, at no charge to us. Fast and efficient service always from their service department. They are a great group of people.

Kyle was a great salesman! He was able to answer all my questions without making me feel overwhelmed. I was able to get my dream truck! Thanks again!

They are always professional and thorough not to mention they treat me like part of the family!

I was fortunate enough to work with the Owner, truly a great businessman. He showed me there are still people that care about customer service. Great place to buy a Ford

Great experience from the moment we stepped out of our old vehicle. Josh the salesman was great in helping us find an F150 at a price we could afford. The whole staff was very welcoming and awesome. Chad Wilson, Eric in financing, were great. Even Jim Wilson the owner sat down just to chat with us. Have to say that this was the best overall experience Ive ever had with a dealership when buying a new vehicle. Thanks Wilson Ford!!!2/29/2020 Follow up: went in for an oil change and not only did they do a great job on my oil change but when they brought my truck back out it was sparkling clean. They washed off all of the winter crud that was on it and made it look like it just came off of the showroom floor. Thoroughly impressed so far by the service at Wilson Ford!!!Update - 5/12/21 leased a new 2021 F150 and once again the experience was great! No hassles Dex the salesman and Chad in finance were great to work with. Thanks again Wilson Ford!!!

My husband and I have purchased multiple vehicles from this dealership before it was even Wilson Ford. Since it has become Wilson Ford customer service and quality has taken a dive. Issues are difficult to get resolved. Staff is rude and defensive. They are unwilling to work and find solutions, if they don’t see a solution to a problem immediately they assume there isn’t a solution and they leave you hanging with your problem, you have to fight to solve it.Once, I called a week ahead for my vehicles maintenance and recall work. The morning of my appt, the staff was acting a bit odd toward me but I dropped my vehicle off and continued on my way. Hours later they call to tell me they haven’t gotten to even my maintenance yet and won’t be able to do my recall work so I will need to bring it back another day. I was told the reason why is “because we have to take care of the people who are ahead of you, who you know scheduled appointments, not drop offs”. Are you kidding me? I had called and scheduled my appt a week ago from the day exactly but apparently whoever I spoke to didn’t put me in their computer. Wilson Ford having incompetent staff doesn’t make, the customer, the inconvenience and it doesn’t give them the right to speak down to me.Currently I need a repair on my vehicle due to an equipment failure, I have the certified pre-owned warranty, so I don’t want to take it to just any mom&pop shop because it should be covered. I need to get it fixed because I am currently down to one vehicle at the moment and my child has an important medical appt coming up at a children’s hospital, that is a few hours out of town. They won’t work with me to get this fixed before we have to go. The appt isn’t tomorrow or anything, I am not expecting magic. Just want some decency and a bit of effort to work together for once rather than the same person always giving me an attitude.(BTW, I contacted another local Ford dealer the person in service was super friendly and understood my issue. He was kind to explain why they are struggling w/ part delays due to COVID which is causing general delay, therefore I was able to understand HIS issue. I can respect it when you discuss with me instead of trying to brush me off and get me off the phone. Despite this they are willing to work out something with me that at least gives me the best chance of getting it fixed and didn’t treat me like it was an inconvenience to do so. I know where my business is going from now on. UPDATE: other dealer has my car fixed 8/29, Wilson would not schedule anything until 9/4 the day after my son’s medical appt.)Back to my review, there were also the issues we had with my husband’s car when we first bought it, another certified pre-owned vehicle. If the certified pre-owned are really inspected as well as they say, these issues should have been noticed. Rather than leaving him stalled in the middle of nowhere after owning it only a couple weeks. The only saving grace was the roadside assistance offered on behalf of the warranty itself. I will say the issues with his vehicle were resolved, we enjoy the vehicle now, but the headache was ridiculous. Not ONCE but TWICE the vehicle had to be picked up by flat bed, to go for repairs. I am of the opinion that it could have been avoided if it were inspected the way the certified pre-owned claim to be and by not doing a hasty repair job the first time and taking the time to check for other potential OBVIOUS issues so we wouldn’t be towed back a second time.I am SO OVER Wilson Ford, ample opportunities have been given for them to provide us with a different experience but they keep falling short. We will be moving on. If the dealer reads, please read this review and consider. This is a collective experience over 2.5 years of working with you, that should tell you something. However, there are some AWESOME people in your paint/autobody and I feel bad they have to fall down with this review because that is all you have going for you.

Staff is always friendly when I come in for oil changes. Definitely recommend bringing your Ford vehicle here!

Service department was fantastic they were courteous and kind And actually exceeded my expectations

From the initial emails and phone call to the signing of the final papers Josh was an excellent sales person with whom to work. His friendliness make the experience a great time. He was knowledgeable. At no time did I feel pressured by him to make a purchase. He respected me in all that I asked. I would highly recommend Wilson Ford and Josh to anyone looking for a new car.

I have had my cars serviced at Wilson’s for years in Saginaw. Mike is always friendly, professional & knowledgeable. I highly recommend the service department at Wilson Ford.

Adam was by far the best salesperson that I’ve ever dealt with! Unlike other dealerships, he listened to what I wanted and could afford, and never tried to push me in to anything else.

We bought a used truck during this pandemic event. Cannot say enough nice things about our experience. We were treated fairly, bought a clean truck that fits our needs perfectly, and paid a fair price.

Very poor customer service. Purchased vehicles there in the past and never had an issue until recently. Mutiple charges for items needed that should have been covered under warranty. Will never do business there again!

Arranged for a test drive ahead of time and my vehicle was parked outside and ready to go in spotless condition. The Salesperson (Josh) was knowledgable and helpful and answered all of my questions. I never felt pressured during my visit. I love my new Escape Hybrid and highly recommend this dealer.

Great people. Adam in sales was very helpful and thorough. Chris in finance was very honest and helpful.

Had recently bought a new bronco in Midland for my wife and then my vehicle came up with some issues to where I was looking for a new or used vehicle for myself after hearing my situation and some of the fears I had with my credit the salesman basically shut down talking down to me and basically telling me Im out of luck and not worth his time was basically the impression I got as soon as he had figured out I just purchased a new vehicle and that my credit wasnt perfect there seemed to be no interest in trying to help me out went up the road to garber and got an excellent sales man and left with a 21 ram I like ford and my experience in Midland was excellent but I would avoid this particular dealer!

Best chicken caesar salad ever.

Very nice and helpful sales people. Great new updated building. Got a great deal on my new car and left with a smile.

The sales staff Kevin Kratz and Charles were very courteous and helpful and the technical staff and business staff explained things clearly and completely. My past experience with their excellent service department also made me feel very comfortable getting my new car from Wilson Ford Lincoln.

Very quick and efficient turnaround for dealer trade. Thank you.

I didn’t think I could be approved for a car loan right now, due to recently going through a divorce!! Wilson Ford helped me get into a vehicle I didn’t think I could ever have! They did everything they could to help me get my Durango. I have never been more satisfied with a car lot before and my next vehicle with definitely be from them!!!

I purchased a Ford Flex a few months ago. Prior to this purchase I was hesitant to test drive such a boxy looking vehicle.My new Flex is by far the best car I have ever driven!!! I’m totally in love with it and could not be happier. I’m so grateful Adam convinced me to give it a go. The whole Wilson team was fantastic. And highly recommended this dealership!!!! And if you get a chance to try a Flex do. You will not be sorry.

I took my 2010 Ford Escape/hybrid in for service.Wilson Ford found the problem and fix it.Service is always good at Wilson Ford. I bought a new Ford escape/ Hybrid 2020 and I get good service on that too. Larry!

Extremely helpful, friendly people all around. Very knowledgeable repair crew.

Great Sales and Service.

I have been overly stressed with the amount of maintenance my vehicle has required over the last few months, I decided to go out of the Buick network and contacted the gentleman in the service department, They were extremely helpful and knowledgeable. there shuttle service with Keith was high end i was given a ride to a local eatery and was picked up when i was done and my car was complete in a timely fashion. They matched and beat out another local tire quote i received and were able to fit in a oil change and offered me a complementary car wash. i would highly recommenced this service team i would personally give them 10 STARS* if possible!

All my family members buy their cars from Saginaw Valley Ford and I am so happy that I have started my journey with them too! Sonya Surles took care of me so well and I enjoyed every minute of my new car experience!

Impressed with the experience of purchasing a new car. Very happy with experience of later purchasing some accessories through their parts department. Really like the 2020 Ford Edge I purchased.

Great customer service . Had an issue with 2016 fusion just bought 2 months ago without the extended warranty. The great people at Wilson Ford is taking care of the bill for this single dad of 2. Awesome !!!!!

I went in to get an airbag recall fixed. They fixed it in a decent amount of time but when I got in my car after, the steering wheel covering was covered in grease. Nothing was mentioned to me about it so now my steering wheel cover is ruined.

Long story short, this sale was truly a tag team effort from the start. From Janelle, the original contact to Josh the salesman, to Chad and Charles that found the truck I was looking for, to Eric who answered our seemingly endless list of questions regarding the financing, back to Janelle who went through the delivery of the truck and finally back to Josh who met me at Redmonds Automotive (another place I would highly recommend) to make sure everything was all set for installation of the bed liner and cover, I couldnt be more impressed by the effort each one put forth. It really made me feel like a valued customer.Heres a quick recap of what brought me to Wilson Ford. I started the search for a new truck by visiting several dealers including the two where I bought my first F-150s from. I also checked the inventory of other nearby dealerships and no one had what I was looking for. Understanding the time of year and the impact COVID-19 had on production, I knew it was going to be a challenging effort to find what was looking for. That said, 3 of the dealers I spent considerable time with couldnt find anything even remotely close to Michigan so I started to resign myself to ordering a new one with what I wanted. I expanded my search a bit wider and up popped Ford Wilson (an hour plus drive north of me in Hartland). It seemed they had the vehicle I was looking for.I reached out requesting additional information and Janelle was quick to respond. I decided it was worth the trip to see what was in stock and made the hour plus drive to Saginaw. And this is when the team effort really kicked in. After finding out the vehicle I came to see was no longer available Josh brought Chad into the conversation. He said, I dont care if you buy a truck from us, I just want to help you find the truck youre looking for. And that soon became clearly apparent. Between Chad and Charles (the new car sales manager) they spent over an hour trying to locate a truck with the features I was looking for. And that was a LOT more time than the other dealerships where I had purchased a truck! As luck would have it, the truck they had was traded earlier that morning to another dealership. I put a deposit down on that truck that night on the hopes it was still available. Charles reached out the next morning and secured the return of that truck and my search was over!Every step of the way, the effort was there to satisfy me and to make things as easy as possible. Since I was looking at the possibility of trading in my truck, Charles provided several options including offering an agreement to let me keep the truck to sell on my own and if I didnt/couldnt sell it, he would buy it from me later on. It was a cant lose scenario. Fortunately, I was able to sell it, again with some pricing advice from Charles. This was just another example of putting me, the customer first, ahead of the dealership.Lastly, I would make that drive again in a heartbeat when it comes time to look for a new vehicle. I have told numerous people of my experience and highly recommended Wilson Ford to each of them when they are looking for a new vehicle. I mentioned they wouldnt be disappointed and that it would be well worth the drive. And I will continue to do so.So thanks to each and every one of you that had a hand in this purchase. I have bought over 20 new vehicles in the last 30 years and I have to say, without a doubt, this was the MOST pleasant experience I have ever had.At this point, I cant think of anything that could have been improved. It really was that good of an experience.

The parts department are super friendly and go above and beyond to help me out.

Josh and the team at Wilson Ford were fantastic. They were helpful, informative, and efficient. The sales process was low-pressure. I was able to close the sale on my Expedition in less than 1 hour. I highly recommend Wilson Ford.

The service at Wilson Ford Lincoln for my oil change was awesome they not only change the oil but rotated the tires and threw in a free car wash great job Wilson Ford Saginaw

Excellent customer service! The Service Dept. is amazing. From the time I arrived to the time I left, I was treated very well. They truly care for their customers.

I just recently worked with Wilson Ford on my 2017 Ford Edge. Due to a deficiency when the car was made I needed an entirely new engine. From the first encounter of diagnosing the problem to the last encounter of picking it up, everything was professional and top notch! What could have been a very stressful experience was just extremely smooth and exceeded my expectations. It is really hard to find companies that are committed to legitimate customer service and Wilson Ford really came through. I work in service industry and my expectations for customer service are really high so kudos to the service team and Mikey! Thank you for everything and even though there was an issue with the manufacturing of my Edge, it is still the best car I have owned so you have a long term customer thanks to the great service!

Janelle was very professional and personable at the same time. She helped me get into a vehicle quickly, as I was without one. No pushy saleswoman, she was patient, honest and trustworthy. Answered all my questions without hesitation.Everyone I worked with at Wilson Ford was nice and professional!

Thank you to Troy at Wilson ford he made my shopping experience a breeze I told him what I could afford and what had to get me into a vehicle and he worked his magic and made things happen for me. He was ho eat and straight forward exactly. I recommend him highly and the finance was a breeze. Thanks again Troy for your help!!!

Since becoming Wilson Ford Lincoln from Saginaw Valley Ford dealership, what a decline in customer service and overall support, where do I began, first under previous ownership, I knew Mr Johnson personally and purchased my current vehicle which was a loaner vehicle, a thing in which they no longer offer, no matter how long it takes to get your car back, which means renting a car that adds to the overall cost of your repair, plus dealers offered loaners as a means for people to purchase newer vehicles once they have extended test drive, this is no longer the case with Wilson.I purchased a second vehicle for my wife 2016 MKX from Adam Burkhart now that Mr johnson is no longer there, entirely different buying experience. This was a pre owned certified car, that had problems right out of the gate, EVAC code issues, several oil pan replacements, and mind you we paid for these services issue out of pocket, until they picked up the cost eventually, stating this is not a recall issue, Ford does not deem it a safety issue, so we were on the hook for the cost until Ford decided to pick up the cost for the repair.After a year of going back and forth with Wilson, we met with Eric Wilson, to see if we could trade the MKX for something a little more reliable, of course our 24,000 car was devalued to 12,000 and wanted to charge us another 15,000 to get into another vehicle, mind you of lesser value than our MKX.We will continue to get our cars serviced with Wilson, but when we are ready to purchase another vehicle, we will definitely not be going through Wilson any longer. Were going with Subarus next. Buyer beware.

We had a great experience at Wilson Ford. Adam, our salesperson, made all the difference. He was extremely knowledgeable and looked after our best interest throughout the entire process. In fact, he even came in on his day off to help us close the deal.I have no hesitation recommending Wilson Ford and Adam for your next new or used car purchase.Rich

I would like to thank Kevin and the Ford Family for making our dream of our New Explore come true the service was EXCELLENT AND VERY PERSONAL. Thank you Ford Family. Delphyne Pippins

My experiences with the body shop. That is what my rating is for. I do not have any experience with sales or the service department however, my experience with the body shop was horrible. The consultant that I dealt with was super friendly and super helpful until it came time for payment. After that he became short and borderline rude and all of a sudden now could care less about me. While they had my vehicle for six weeks in the body shop they put a hundred miles on it and refused to reimburse me for the mileage or the fuel. They claimed they had no idea what I was talking about. Once the repair was done it was found to be defective. Again, they claimed they had no idea what I was talking about then that I was actually crazy and did not know what I was talking about. I took my vehicle to another Ford dealership where was confirmed that the damage was caused by the work at the body shop. I tried to let Wilson Ford fix the problem and now they are refusing to even acknowledge me anymore. They flat-out told me that once it leaves their lot that they dont warranty their work and that they dont take care of their customer.

We had a flat tire on the Milwaukee bridge yesterday. My tire is a difficult one to find. I worked with Todd and parts and they could not have been more helpful. We made arrangements with them to have the tow truck driver take us to the the dealership and pull inside. It was raining, our car was full with luggage and 3 dogs, we could not get to the donut tire. We pulled in after 5. Four men met us and helped, taking off the luggage carrier and getting the tire out. We drove out before 5:30 and the tire was ordered to arrive today.I got a call when it arrived and was being mounted. We arrived and everyone worked to get us on the road as quickly as possible as we have a 12 hour drive.The service area was immaculate, the employees clean and in uniform. Service desk was caring and helpful. If I didnt live in North Carolina I would certainly give my business to Wilson Ford Lincoln.Thank you all for your help and concern.Wendy PagenstecherHickory, NC

Chad & Janelle were extremely knowledgeable about the vehicle. The process was effortless and easy. They did what they had to do to earn our business! Appreciative and thankful to be able to work with our local dealer!

Wonderful team. They were personable and kind. We felt like family working with Mike and Eric. Quality service! Would return again!

Ive been a customer with Ford for many years. I have never had any issues with my services or when i am looking for a new car. Very friendly, clean establishment.

Benjamin Thomas the goat at fixing cars

Serviceman greeting with a sound I am glad to service you. Thanks for the service of appreciation.

Very fast and friendly! My sales consultant was Troy DeBeau. Very good experience! Ill definitely come back when its time for another vehicle