I went there to activate my new phone and have pictures transferred from my internal storage to my SD card. The girl working said, I dont know how to do that. You can just Google it. When asked other questions, she again told I could just Google how to do it, with a bit of an attitude, no less. Needless to say, I left and told her I would just go to a different store in another town to get the help I still needed, not as a threat, but because I still need my phone activated and pictures transferred and if I could have figured out how to do it myself I wouldnt have come to this useless store in the first place. Take your business elsewhere, folks! Dont waste your time!

The man was super nice and helpful answered all my questions and very respectful I believe his name was Lamont

Great service. Repair man knows his business

My questions are always answered! Fast and friendly! Very helpful!

When I went into the store I was 52 yrs old when I came out of the store I was 108. 150 phones were out dated before I got out of the store. Molasses is faster in the winter finally if it was any slower we would be going backwards in time. Female staff is an idiot spent more time BSin than working.

As I write this I realize we all have different points of views. When I leave a review I base it off my experience, that comes from the full overall view from the time I walk into an establishment until the time I leave and based on the overall experience on if service was provided fully and accurately so that as a customer I have to spend the least amount of time and only have to do things once. In this case the store missed the mark and I will say its just as bad as talking to someone on the phone in corporate. All I look for in service is for the company to make the process easy and provide a quality service with its people and their product. The business processes, systems, and customer service is bad all the way around. When you force your customers to do all the heavy lifting and you refuse to correct simple mistakes in a way that provides a high standard of service you dont increase business, you stay flat. I wouldnt recommend AT&T to anyone I know not online, in person, or through the corporate office. Ive been a customer for well over 10yrs and I know others have been as well so I wont speak for them. This has been my personal experience. What I know is that throughout my time as a customer Ive never felt like its been great but instead average maybe and mediocre at best. So whatever you do with them expect to have to do it several times, youll have to work to check-up and make sure that what was asked/said to be done gets done, and always note that youll have to repeate yourself often. My experience was bad, Ill try as hard as I can to never go into the store and Ill look to minimize the business I do with them in every way. At the end of the day I dont like working hard for a company who chooses not to do the right things and make me jump through hoops to get mediocre service. Deeply disappointed and thats why the rating is low. I had a whole lot of things done right but I had so much more go wrong and the good just hasnt come close to outweighing the bad. And the bad thing is they make little effort.

Its awesome all the reps are amazing.

Thanks chris conklin for giving me the worst customer experience ive had with at&t a company ive been with for over 10 years no breaks same phone number no problems. until chris was able to show me you can have zero customer service skills and no product knowledge and run a store. they way he dealt with me and the previous customer was appaling and the store was in terrible condition food sitting out and laundry on the floor. i am so disappointed i wanted to switch companies.

Great place! Great customer service, the new manager is so amazing, now I don’t have to drive all the way to Wichita for help. Amazing experience.

Person in charge was very helpful and very knowledgeable, much better than my previous experience that I had when there was a young man in charge. Keep up the good work!!!

The staff is very friendly and helpful and they always work really fast! I always have a great time when I go there! This is why I have been a loyal customer for years.

Cant help me cuz not a corporate store nearest one in wichita manhattan or kc. Salina wants to add all these hotels and restaurants but not helping local residents with more opportunities or more options for local services such as cable internet car insurance ect.....

My disabled son-in-law purchased a phone in March. He was not receiving signal and was a little frustrated. I brought him into the store Friday evening. Luis David helped us. He was very patient and kind as he explained the reason why and helped him to understand his new phone better. Thank you Luis.

The two young men that helped us were OUTSTANDING! We live 3 hours away, BUT would rather drive that far for the GREAT service!

Very helpful and knowledgeable young lady. Provided me with several options and help me choose the best solution for my problem.

Great service

Very helpful better service than the main store in great bend .manager here is awesome.

Very pleased with Greg he was helpful and knowledge

Had a problem with my cell phonea friendly lady helped me rightaway problem resolved and in my way 15 min. Happy

Store manager is really good and knowledgeable about the services at this store I recommend everyone to come in and ask for him

I showed up to this place so angry because my phone had not been working while at work, I spoke to the first representative I seen and explained my frustration. The staff began to walk me through my options and explained exactly what was going on with my phone. I ended up not having to pay a dime and the representative handled my frustration very well. Five stars.

The Staff (David) was really helpful in assisting my friend with her At&t phone. Great customer service and great patience...

I would like to give a VERY big THANK YOU to Tyler at the AT&T store in Salina. After numerous phone calls to AT&T Customer Service, two trips to the store from Abilene and one VERY unhelpful person at the same store, Tyler came through for me with flying colors. Tyler told me Customer Service COULD help me so I called them from the store. When Customer Service said they could NOT help me, Tyler got on the phone and told them how to do it. We just moved to KS from GA and it was refreshing to have someone who was articulate, kind, knowledgable and professional step up and help me. I hope his superiors see this. You need to give this young man a raise! He went above and beyond to make sure I was taken care of!

Amazing customer service! employees always have a smile on their faces and make me feel welcome!

I was charged twice for my service paid cash and then debited through my bank account and tried to reach out to the store, I’ve left at least two messages and have not received a call back or an acknowledgement.

The store is supposed to open at 10 a.m. It isnt open yet at 10:10 a.m. Why?And why isnt Juan still here? He was the best manager this store has ever had.

They are very knowledgeable and helpful, they take their time with you to be sure you are satisfied. Would recommend to others.

.... meh.

Went in with issues on my bill. Chris was understanding and helpful. Very customer friendly.

The staff at this store, especially the manager Juan, was very friendly and helpful. I was very frustrated when i walked in, but they were so understanding and efficient.

The store manager juan I believe was his name found me and my son the perfect phone for me and my son and even found us a case to go with it . I wish all stores were this helpful and knowledgeable

Very helpful and knowledgeable staff! Love coming to this store

Excellent customer service, store manager very nice and handled everything very positive and in a timely manner.

Luis was great and very helpful. I loved my experience there. 👍👏

Absolutely terrible company I’ve been on the phone for three days with a half a dozen different people every department in the car for the over a simple billing matter because they overcharge my Internet and my phone account after I was told they wouldn’t and they told me they would fix it and they haven’t done it yet this really is one of the worst companies out there!

I have been a ten year customer of ATT with no intention to switch. However, the store in Salina, KS sold me a refurbished S10+ at full price of a brand new one! It took days, but after a lengthy sync, I had access to the memory of someone elses drive. This is not a discrepancy with the company, but the store is dishonest. Do not trust these guys. ATT I have evidence forwarded via Facebook messenger.

Great customer service, helped me with everything I needed, I left the store satisfied !

We have direct tv, land line phone, and Internet. Two times in two years they have added HBO and showtime when I said NO to the telemarketer. When you call, you get people that speak vary little English. They have quoted me a price for one year of service and then the next bill goes from $126 to $198 dollars. If I could give them no stars I would.

Everytime I go into this store I end up with the rudest employee they have! Every question I asked him was answered like I was an idiot and I should know these things. He does not belong in customer service and I almost refuse to go into the store for anything.

Juan, the manager was very knowledgeable and accomodating. He took time to let us know our options.

Cmon guys. All I needed was a SIM card for an iPad. Was told by the rep that “there are not any unlimited iPad plans prepaid on att”. Lol, really? Then how did I just sign up for it for $34.99 month? 🤔😂Edit: I’d give you no stars because of your copy and paste response. Sometimes not responding is better.

Very pleased with David. Stayed late and was first class.

The representative I was with, Clinton, was very helpful and speedy about getting me the info and help I needed. Cant speak for the rest of the store or company, but kudos to Clinton for making my visit easy as can be.

Mark was nice enough to set up my contacts.

Great customer service, would recommend to friends and family.

I have been with AT&T fir several years. I have put up with my bill going up every month. Then i get a call with a promotion. And its expired,but still getting calls to offerer it. But when i call back to do the offer they said oh its expired. Well i dont like being made a fiol or a liar. Then i asked for email address so i can send them a copy of my voice message and they dont do that. And im lime great guys good business. AT&T i will never deal with u again. And only offering 3mg or what ever on my side of town when everyone is higher speed. Thats ridiculous.im in the same town as everyone else. But on the north end so i get lower speeds really!!!!

They go above and beyond

Not an official store, just giving AT&T a bad name, terrible service, and try to get them to answer the phone, I called while in the parking lot, no customers inside, called and employee just kept on playing on his phone, didnt answer.. when inside seemed like he was annoyed that someone came in..

The guys were great. They helped us get every discount possible.

Not sure what the purpose of this location is. They never have anything you want in stock whether a new phone or older model. Poor inventory management.

The only store I give my business to.

The staff is knowledgable and friendly. Bought the iPhone 6 and screen protector from the store and I have no complaints.

The associate and manager at the store were incredibly helpful. A very good experience overall

Plz go to this store for a unforgettable experience

Liked the selection of accessories

Best att store there is

Juan has been a lifesaver. He is so patience with all my frustrations.Trying to learn new phone.

Great service !!!! but google shows the wrong picture for store

Easy to work with and friendly.

VERY FRIENDLY AND PRETTY LADIES

Well worth the wait!

Staff was quick to shut my questions down. Very rude.

Juan is very knowledgeable and helpful.

Excellent customer service!

I luv this store

Cant provide internet service where I live... BS!

Very nice people

The worst place Ive ever done buisness with. No fault to the staff

Didnt want to help at all with my problem, looked like he just woke up from nap!!

Juan was very helpful

Aweful staff

Great store!

Nice people

The only store we go to

Nice employees very helpful

They never answer their phone! Some people just need a little help over the phone its impossible if they dont answer I tried for over an hour !

Business

Very helpful

Great

Great service

Never again

To expensive

Great

I liked your good service and very friendly