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Land Rover Downtown Salt Lake
150 E 500 S, Salt Lake City, UT 84111, United States
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Land Rover Downtown Salt Lake
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Ci
Review №1

Jeremy and Cori worked quickly and seamlessly to get us in a dream vehicle so we could drive back to Washington. Their stellar customer service did not stop after we walked out the door. They have been readily available to answer any questions or concerns that have come up. They are both awesome! Thank you for going Above & Beyond!

Om
Review №2

I had the pleasure of working with Kyle Blanchard last week and he gave me and my nephew an amazing and very welcoming experience. Not knowing if I was going to purchase or not, he treated us no different and still let me take a vehicle for a test drive. He applied no pressure like a typical salesman would and made me feel extremely comfortable. He will definitely be the reason why I stick with Jaguar. He deserves the best.

Ku
Review №3

Service was completed on time and as usual the RangeRover was delivered to me in spotless condition. Very impressed with Adam Dell the assistant service manager.

Du
Review №4

I had the most amazing experience with Land Rover of Salt Lake City! Micheal was amazing and so was Garrett! They got me into my dream car and made it such a smooth transition! I LOVE my new car and I will go back here for any future car needs! Highly highly recommend!!!

ch
Review №5

The service department at Land Rover Downtown Salt Lake City is fantastic. Their work and attention to detail explains their full book of service. If you need service on your Land Rover or Jaguar this is your go to location. Adam is particularly awesome. I haven’t t had a chance to work with another service professional at this location, but if they approach Adam’s professionalism and support, which I suspect they do, there cannot be another dealer that can approach what LRDTSL has to offer.

Ty
Review №6

Mike was an absolutely wonderful salesperson. He was attentive and made the process the best vehicle purchase I have ever experience. Kudos to you and your team.

Ro
Review №7

We didn’t have the experience we had hoped but when Will the GM found out about it he personally contacted us about it. He was genuinely concerned and wanted to correct the situation. I give the upper management 5 stars.

Sh
Review №8

We had Colton helping us and he was absolutely amazing & very friendly!! The whole building was talking to us making sure we were taken care of! Wonderful employees!

Wa
Review №9

Drove down from Boise after getting everything finalized via phone calls and emails. Jared and Sebastian were beyond professional and friendly. They kept me up to date and everything was ready when I showed up. Awesome experience from start to finish. Not our first Landy and won’t be our last. Will drive down for the next one!!

Mi
Review №10

Always courteous. Great service

Ma
Review №11

First time in and everything about the experience was spot on. I look my 2016 Land Rover in for a Oil Change and the customer service was amazing!

Be
Review №12

Zane was an awesome salesman. Very patient and knowledgeable of the Land Rover. A great experience for sure!

Vi
Review №13

I just love these new Land Rovers theyre beautiful

pa
Review №14

Had a great experience purchasing my new Land Rover at your downtown location. My sales person Kyle was very pleasant to work with and communicated with me well throughout the process. When I arrived to pick up the vehicle and sign off I was treated very graciously and left very satisfied.Thanks again Ken Garff Land Rover

Je
Review №15

Best car buying experience ever! They were super friendly and genuine people. I was in and out within an hour

Lo
Review №16

Top notch all the way. Sebastian was a great sales person. Very informative and very patient with all my questions. He knew the details of the car I was interested in and help me out from the time I walked in until the time I drove away with my new Land Rover. Very pleased with this dealership.

So
Review №17

I highly recommend Lehi Land Rover. Great service! They listen and take good care of their customers!

Mi
Review №18

Amazing experience! Ask for Colton, he and Logan were awesome and took care of every detail!

Ta
Review №19

I have put off buying a new vehicle due to the experiences I have had in the past. I was not looking forward to the process. I have been looking for a few months at different dealerships. From the time I walked in to LandRover downtown and Zayne asked me if he could help- I was sold on his authenticity and helpfulness. I test drove multiple vehicles over two days time and truly feel that I received a great deal in addition to having all of my questions answered. I went to dinner while he processed my paperwork and came back to work with Garrett in a very low stress, informational way. Would recommend highly to anyone that is looking for a professional, positive, genuine encounter without pressure. Excellent experience. ⭐️⭐️⭐️⭐️⭐️

Gr
Review №20

Did a required dealer recall. 2010 vehicle took a little longer than planned. Excellent communication and were OK with me keeping the loaner the whole time so it didn’t negatively affect my life at all. Friendly staff, knowledgeable. Appreciate the good work

Mi
Review №21

My appointment got screwed up and they were nice enough to work me in. Didnt take too long and they were very hospitable

Ro
Review №22

From my first call, checking the availability of a very rare Velar SV Autobiography, Al Mamulski in sales was quick to confirm it was and proved to be a consummate professional. He knows his product!Convinced, after driving, that this beautiful yet powerful vehicle would be a thrill to own, Al & I put together a deal. With the adept help of Kelly Bolton to process all the paper, and Als tutorial on the many features available to navigate, I was off.A week later, completely satisfied with my purchase, I took the Velar in for an appointment to have an Armor coat applied. Greeted by Adam Dell in service, once again a courteous professional, I continued to be impressed.I can recommend these people with the greatest confidence. If youre interested in a Land Rover, give Al a call!

Mo
Review №23

By far the most pleasant car-buying experience Ive ever had.Sebastian was great to work with; friendly and transparent in his communication so I never felt like he was hiding the ball or running some angle.Kelly bent over backwards not only to walk me through the finance process on the day of sale, but also to help me make some adjustments to my paperwork a few days later.It really was a pleasure to work with everyone involved here; this will be the first place I look for my next vehicle.

Pi
Review №24

Andy in service was AMAZING 🤩. He went above and beyond to help me and make me feel supported when I came in with my new car. He calmed me down and walked me through everything making me feel at ease immediately and very comfortable throughout the process. Andy ROCKS! Thank you!

Em
Review №25

Service staff could use more experience with thinking through options and explanations with customers. Are courteous but lack assertiveness. May not be entirely sure of what they are doing yet.

Ce
Review №26

Very nice and accommodating people. They will help you the best possible way they can. Thank you JLR downtown Salt Lake.

St
Review №27

Great service. Andy is a stellar employee who definitely represent KG Land Rover well. Very friendly and explains the process foe servicing my vehicle well. I appreciate the experience!

Mi
Review №28

I recently purchased a new Range Rover from the dealership. Kori and Sebastian did a great job engaging with me as a new customer at the dealership, coordinating test drives and answering my questions. Additionally, they have been excellent at working with my schedule through the process. I couldnt be happier with my new Range and with the customer service experience from both Kori and Sebastian. Highly recommend!

pa
Review №29

Nice car buying experience, no pressure staff (Kyle and crew), knew their products and were good to work with.

Ne
Review №30

Sebastian & Kelly we’re extremely great to work with. Everyone was always friendly, 100% transparent, welcoming, and made sure we were taken care as best as we could be. Car buying isn’t always the best experience but it was with them. Definitely recommend.

Sy
Review №31

I had a wonderful buying experience for my Land Rover Defender with Zane at JLR Salt Lake. As someone who intends to use the Defender for my wildlife guiding business, Zane was helpful in directing me towards the options that would work best for my needs. He was very accommodating and patient with my deliberation over my build. I highly recommend this dealership and Zane specifically.

Da
Review №32

Sebastian and the whole team were great to work with. They made the buying process seamless and quick! We’re thrilled with our new Range Rover.

To
Review №33

When I first called Ken Garff I was surprised at the level of service received and the efforts trying to jump my dead Land Rover. When the tow truck arrived, the driver and I looked for a second battery as informed by the service tech at garff. No serving battery and car was towed away by tow truck. My car was at KG for three days with no communication from service until I called and was told dead battery and $450 to replace. After battery was replaced, nothing in the car was returned to accurate condition, clock, calendar, auto windows etc. you are the mfg rep and should know to update those items after a new battery install. Not very happy with KG

da
Review №34

This place is a complete joke. I looked at two cars that they dont even have on the lot or available. They post cars online and then take their sweet time getting the business done. I did the paperwork for a car on Saturday, it is Thursday and the car is not ready. The sales person is in training? Please, apparently customer focus is not their PRIOTITY.This dealership asked me to remove my review. NO - it takes resolution to an issue to have influence of my comments.

Ba
Review №35

It was my very first time car shopping and car buying. Kori and Jeremy made the whole situation stress free and super easy. They were so friendly, so knowledgeable and very relatable. They werent anything like normal slimy car salesmen, they didnt pressure me into anything I wasnt comfortable with. If you are looking for getting a new car I highly recommend them to get you exactly what you want.

J
Review №36

Had a great time with Seb and Garrett.

Ni
Review №37

Professional clean dealership and comfortable waiting area. My service writer Adam was awesome to work with!

Sa
Review №38

The general manger, Garret Fram got greedy after wasting my whole day. Once i finalized the car, arranged financing he went up 20K on the price saying it was a mistake and he simply apologize. Mistake that has been posted online for over 7 days on multiple websites and only gets talked about when we are discussing shipping and finalizing paperwork. I was not expecting this from a land rover dealership.He even lied to me over the phone saying car is being serviced as we speak but i saw it ready to be delivered. Horrible experience and a total waste of time.

Jo
Review №39

We are absolutely in love with our new Land Rover Discovery!!! Kori & Colton went above and beyond to make sure we knew how to use every feature. They made the process of buying a car enjoyable! We’ll definitely be back when we’re ready to upgrade!

je
Review №40

I was extremely frustrated. I purchased here and love my car, I had a alarm for engine go off that said I immediately should get into the service. I had a need for car on weekend and all they said is come in August 10th, a month and few days later are u kidding me. I couldn’t believe it. Not drive my car for a month, and to top off if I did it could void my warranty. Unreal!

Mi
Review №41

Kori and the entire team at Land Rover were absolutely an outstanding team to work with. We knew exactly what we wanted and Kori help make it a reality! The entire teams knowledge, patience, and care is as a customer was so meaningful I will send everyone I know to purchase from them!

La
Review №42

Adam has been my service advisor for years and I can’t say enough great things about him and his customer service. So appreciate his willingness to go above and beyond.

St
Review №43

Kyle was awesome. Very attentive and super understanding. We decided we didnt like the first car option. He wasnt pushy at all. We asked to check a different car and again he was 100% helpful.

Ma
Review №44

I struggle with this place. They are always doing all they can to make an extra dime at the expense of their customers. Also, it’s incredibly difficult to get an appointment for service with wait times as long as two months sometimes. When I bought my Discovery I was told that “loaners” would always be available when my vehicle needed service, but they rarely are,

Ca
Review №45

What a great team you have there at Land Rover downtown! You must have the best GSM ever!

Ga
Review №46

I scheduled my service for my velar and also ordered tires and an alignment. I live 2 1/2 hours away. When i arrived at the dealership i was told they didnt have the tires in stock but could have them the next day. I always thought that when you made an appointment for something that a professional would have everything ready for that appointment. Apparently i was wrong. I will never buy an overpriced foreign car again. I will buy local at Labrums in Heber. These guys could learn alot about quality service from them.

Ra
Review №47

Always excellent customer service! I have never enjoyed a dealership but I love this one.

To
Review №48

Lindsey in service is awesome to work with. Very professional!

Ke
Review №49

Kori and Jeremy are amazing! I talked to several dealerships as I looked for a Range Rover and ultimately decided to purchase from Ken Garff BECAUSE of Kori and Jeremy. They are knowledgeable, professional, detailed and most importantly they are humble enough to listen to what YOU want. They answered all my questions and set me up with exactly with what I wanted. If you’re buying any Land Rover THESE are your people. They are extraordinary!

ma
Review №50

So glad I went with Land Rover of SLC! Kori and Jeremy are amazing people that treat you with respect and an authenticity that has been lost in today’s car buying experience. Highly recommend and I look forward to having them look after my Land Rover!!

Wi
Review №51

Welcome to the New Land Rover Downtown Salt Lake. Located in the heart of Salt Lake City! Youll find the best people to assist you in purchasing and servicing your Land Rover.

Ma
Review №52

Excellent customer service and very knowledgeable sale agents to assist with the purchase. I am very satisfied with my Range Rover HSE and I highly recommend Land Rover Downtown Salt Lake for any Land Rover vehicle, both new or pre-owned. The dealership is beautiful and they have a large inventory to choose from.

Ch
Review №53

I bought a used car from here and I have had way better experiences at other dealerships. I dont live close and had to make many trips for them to just look at something and more trips for a minor fix. Also prior to my purchase they were unwilling to work with me, even though I made the 45 min trip to get there, which was my 3 rd trip there already. Unless you love the car, I DO NOT RECOMEND

RP
Review №54

Always treated like a million bucks. Couldn’t be more happy with the service I receive when I drop a car off.

Tr
Review №55

Just purchased a Discovery Sport from Land Rover in Salt Lake. Kori Criddle and her team were amazing to work with. Quick responses. Incredibly detailed and took us through many different options to make sure we found the exact vehicle. The actual purchase transaction only took minutes and Kori personally delivered our new car. We appreciate their trust, patience and service. Additionally, we appreciate Land Rovers support towards the athletes of U.S. Ski & Snowboard!

Ka
Review №56

I was helped by Kyle Blanchard @ Land Rover Salt Lake. Although I didnt end up buying a Land Rover as the X5 was more my style, Kyle was amazing the entire way through. I visited him about three separate times trying to make a decision. He was always very helpful and sincere. I never felt any pressure from him. He is a great person to deal with and very knowledgeable about the cars.

Br
Review №57

This is an update on my first review. Lindsey fixed the car fax report and kept me updated the whole time. She went out of her way to make me feel like they cared.Old Update. The service was really good and they were very nice. My car has 38k miles on it and they put 28k down twice (Because I had to return the car because they didnt fix the problem.) so on my carfax it is showing Manipulated Miles. I called and theyre in no hurry to fix their mistake even though I am selling this car and cant because it looks like I messed with the odometer.

Mi
Review №58

Always a pleasure to take my car there.

Sh
Review №59

I have been in the market for a new vehicle for some time. My experience at Downtown Salt Lake Range Rover was truly exceptional. Kyle was a tremendous help to me. He was thoughtful, knowledgeable and didn’t engage in the sort of high pressure tactics that are all too common when purchasing a vehicle. I highly recommend this dealership and Kyle in particular. Thanks to the team there for all of their help!Shon

Jo
Review №60

Customer service from Kori and Jeremy was amazing! No pressure, easy to deal with. Kori even came in on her day off to bring my daughter roses for her first Land Rover purchase! That was amazing! The whip itself is super bad a$$, that whole lot was full of great rides.. When its time for me to upgrade I will be going there first.

Ka
Review №61

My first time at Land Rover Salt lake and I’m so impressed! From booking appointment for a recall to my incredible loaner, a video from technician describing specifically what he did, and the customer service (I worked with Andy) was incredible, made everything so easy!

Ri
Review №62

The brake pads need to be replaced.warning lightService department says it will a month before they can do the replacement

ji
Review №63

We had a great experience with Cori and Kelly.We tried to do business closer to home in Bosie but it was a difficult experience. Will definitely just to business in SL.Thanks Again,Jim and Kathy Lederman

Je
Review №64

I was very disappointed in this dealership and their customer service. First of all when my spouse and I arrived not one single person greeted us; It wasnt until I sat in the make and model I was interested in purchasing that we were approached by Chase, one of the sales representatives. I had to introduce myself, and the first thing he was interested in was how much money we had to put down on the vehicle I was interested in. I have never been greeted at any dealership in this manner, and I have purchased fifteen vehicles over a ten year span. Chase didnt inquire about my vehicle preference or budget. I relayed that I was interested in purchasing a Range Rover Evoque around $50K, and was hoping to keep the monthly payments around $700. However, I knew walking in to the dealership that my payment may be closer to $900 a month because of my knowledge of vehicle pricing and financing, but if I would have absolutely loved the way the Evoque drove I would of paid that. I have excellent credit and a monthly budget that allows for this type of payment. Chase didnt even attempt to make a sale even though he had stated, Id love to sell you a car since I get paid by selling cars not hourly. Chase also wouldnt allow us to test drive an Evoque and his parting comments were As we in the car industry like to call it, we are giving you the broom. I found this highly disrespectful and very unprofessional. I came to this dealership based on the reviews I read online, and walked out very disappointed. My spouse and I decided to go to Strong VW a couple blocks down the street. We were greeted right away, and the sales representative, Jay, immediately inquired about our interests. We received excellent customer service and walked out about two hours later in a brand new 2017 white VW Touareg Wolfsburg Edition, which cost about the same as the Range Rover Evoque. Needless to say, we are very grateful for the poor customer service Chase provided because we are now the owner of a vehicle that has overall higher ratings than the Range Rover Evoque. We will never purchase a Land Rover or recommend this dealership to any of my colleagues, friends, or family members. As for my parting comments, NEVER JUDGE A BOOK BY ITS COVER.

Wi
Review №65

Buying experience was pretty straight forward, the test drive was enjoyable, Kyle Blanchard did a stellar job presenting the vehicles with high energy and an exceptional level of professionalism. I hate being sold things, especially when im already there to buy something. He wasnt pushy at all. He was quite informative and knowledgable about the vehicle in question and was prompt about responding to questions and concerns.

Di
Review №66

Jeremy, Cori, and Kori were exceptional. They were successful in being attentive and hands off at the same time...not any easy thing to pull off.Absolutely no pressure, they just wanted us to have the absolute best buying experience and help find the right car for our needs.Jeremy helped navigate us in finding an amazing Range Rover that met all our needs. Cori was quick to resolve any of our concerns. Kori made my wife feel so comfortable as she explained all the new gadgets in a crash course.Mission accomplished. Well done Jeremy Cori, and Kori!

Da
Review №67

Jeremy and Kori are wonderful to work with. I bought my first Land Rover with them and had an excellent experience! They took the time to make sure every detail was correct and have helped me after the purchase to make sure I am happy and understand my new vehicle’s technology. Thanks Jaguar-Land Rover Downtown Salt Lake for making this car purchase a smooth and enjoyable one.

Ap
Review №68

Carson (the sales manager) put me with the right salesman! Jeremy was FABULOUS!! He was very knowledgeable about the Land Rover vehicles, and he helped me explore my options. I didnt leave with the vehicle I went into the dealership to buy.... I left with a BETTER vehicle & I am so happy with the choice I made with Jeremys assistance. Thank you to Carson, Jeremy, Kori, & Cori for all your help in purchasing my new vehicle. And... thanks for working late to make it happen. If you are looking to purchase a new vehicle, give Jeremy a call, you will be glad you did!

Na
Review №69

I dont recommend buying any of the Range Rover Evoques. Mine is 2013 low miles now needs the turbo repaired. Reading about this issue apparently they dont want to do a recall on turbos even though many people who own these types of vehicles end up needing to replace the turbo. Some people need it replace even at 30k miles. Do your research before buying. Also know the turbo is very expensive to replace. I wish the owner would take ownership on this issue.

Te
Review №70

Never fixed the recall after months trying

Tr
Review №71

My wife had been looking for a Jeep Compass Trailhawk for some time and they happen to have a used 2018 in stock. We went down to look and test drive and was greeted by Jeremy and Kori, both of which was very helpful and nice. My wife loved the Jeep and so we worked on the price. Was able to get it for fair price. It had some small dents which they had them repaired. A few days later of owning the Jeep, Jeremy called to see how we liked the Jeep and if everything was going good with it. I told him I noticed two more dents and they repaired them also at no charge. Though it was one of the cheaper cars on the lot, we were treated with respect. Very pleased with the outcome and the overall experience. Thank you Jeremy and Kori! You two are awesome and make a great team! Thanks again!!

Ka
Review №72

We’ve been working on purchasing a car through this dealership from out of state. The process was very streamlined, Jeremy was our salesman and he is FANTASTIC! Incredibly knowledgeable, kind and always available. He’s worked very hard to get us our new car as soon as possible. I highly recommend and if you’re looking for a new vehicle - I definitely recommend speaking with Jeremy, although I’m sure all of the workers there are just as great!

Ka
Review №73

Kori and Jeremy at Land Rover Downtown Salt Lake, as well as the entire team, were absolutely incredible! Im from out of state and they made the entire process seamless and incredibly easy! They went above and beyond to take a walk-around video and send it to me, obliged my request to have the front windows tinted prior to shipment, and responded promptly to all of my requests for either more information and/or to answer any additional questions. The process itself was very simple, and I was able to do it all from the comfort of my own home at my own computer. They kept me in the loop with service and shipping updates, and followed up with me afterwards to make sure it arrived on time, undamaged, and that I was happy with my purchase! My new Cadillac XT6 arrived and was absolutely beautiful, just as it was in the pictures and videos! I would highly recommend working with Kori and/or Jeremy, and the entire team at JLR, whether purchasing locally or out-of-state!

As
Review №74

Amazing customer service, Kori and Jeremy were the absolute best, they helped me through the whole process, I could never see buying a car anywhere else now!

Da
Review №75

The customer service is great. We are from out of town and all the paperwork went so smooth and they even made a road trip snack pack for us for the ride home. I would definitely recommend them. And my new ride is bomb!!!!!!

Ma
Review №76

Literally the best service I have ever gotten. Jeremy was sure to take insane care of me. He was on top of everything... quick response, knew everything about the vehicles, and just an all around amazing guy. Him and his team definitely know how to make you feel at home and respected. I will definitely be buying another one down the road with them and will only refer them to anyone looking to get into a Jaguar or Land Rover! Thanks again guys!!!

St
Review №77

I purchased a beautiful Range Rover HSE just 2 days ago from Jeremy with a tremendous amount of help from Kori. I must give a lot of thanks to Jeremy for the patience he has had with me. Six months ago I was looking at a Velar with the help of Jeremy and after a couple of weeks, and on a whim, I purchased a different brand vehicle. I had the car for a few weeks when it was deemed a total loss after an accident. I waited a couple of months and after looking at new cars again I wanted to return and talk with Jeremy. He welcomed me back and I knew the instant I saw the car it was what I wanted. It is beautiful and I am now in a very safe vehicle. I would like to thank Kori for all of her hard work and kindness in making this purchase as smooth as I could have imagined. A thank you to Jeremy for helping me choose the perfect car and making it a positive and enjoyable car buying experience. Also, thank you for making Lulu feel like she is part of your dealership family!

Be
Review №78

My experience with Jeremy & the dealership was amazing! Not only did I get exactly what I was looking for, but we had a great time in the process. Very reliable, informative and you don’t get better customer service anywhere else. Jeremy is the best!

Ti
Review №79

For sure the best service i ever received in utah they are attentive and have a great after sales service for sure i will do business again and recommend it to everyone!

Je
Review №80

My wife and I travelled from out of state to get our new Rover. We had an excellent experience from the first email request to follow up phone calls Jeremy and Kori were extremely helpful! I would recommend them to anyone.

He
Review №81

Kori, Jeremy in sales were amazing to work with. Knowledgeable, & so helpful in making the decision to purchase my new Velar! Will def be back! Carson in finance was also great, to reassure I was getting the best price for my budge!! Loved everyone and will highly recommend them to my friends and family!

Da
Review №82

Disappointed in the shutdown of the Centerville location and move to Lehi, a snub to us northern Utah customers. Recently requested a service appointment for something as simple as a tire rotation for my 2019 Velar and was told 2-3 weeks out. Unacceptable!

Ju
Review №83

Kyle and Jeremy provided an enjoyable car buying experience. Both gentlemen were very knowledgeable. Jeremy was a fantastic salesman. He asked the right questions to set us up with the right vehicle and was never pushy. We came back with questions and they always gave thorough explanations. Kelly in finance made the paperwork easy as possible also. We’re very pleased.

Ka
Review №84

We worked with Jeremy on a custom build Range Rover SVR, while trying to decide between this and another luxury vehicle. Even though Jeremy knew we might end up selecting our other option, he was very professional, always available and quick to answer all of our questions. He has tremendous knowledge and experience with all Land Rovers. His love and enthusiasm for Land Rover was very evident! Thank you, Jeremy.

Ma
Review №85

This is a long read, I applaud you if you make it to the end. If youd like the Cliffs Notes they are as follows: Love my Range Rover Velar - WHEN IT WORKS. When it doesnt work, there are regular recalls and problems and service appointments are far out and loaners are a fairy tale. They dont always diagnose and fix the right problem, so drive with caution - you cant be sure your car will start next time you want to drive it (hope you dont have appointments or obligations). They may or may not wash your car after service and they may or may not actually put everything back together (most recently, they left my engine cover in my trunk - you know, because they didnt know and Im expected to replace it myself). Buyer beware: after your awesome sales person gets you in to the car, just hope you dont have issues because the service department doesnt operate like the sales team.Although I purchased my Land Rover Range Rover Velar at the Centerville (now Lehi) location, I have had the majority of my service take place at this downtown location. I have many problems with my car, most recently Ive been stranded three times in the last thirty days - twice in my 2019 vehicle and once IN THEIR LOANER. As if being stranded regularly and worrying every time I get in my car that Ill be stranded again isnt enough, the service from the Service Department is sub par, at best.When my car wouldnt start 9/29 I was told my starter was bad - weird, considering the car is a year old. So they replaced it, and a few weeks later I was left stranded once again. Turns out it was never the starter and it was something else that they didnt catch because theyre not thorough. In the meantime, I was left stranded in the loaner they managed to round up for me (they are always weeks out on service appointments and even farther out on loaners). When I called, on a Saturday, to let them know the loaner wouldnt start no one asked if I was ok, in a safe spot or needed a ride, simply the sales GM told me service is closed today so the best I can recommend is that you call Roadside Assistance. So not only was I stranded, but the expectation was that I should take more time out of my day to get them their broken down loaner. Unbelievable. To add insult to injury, the following Monday I was told yeah the loaner started right up for us, not sure why you had a problem. Oh, ok... I was probably starting it wrong... yeah right.This was my third Land Rover, and my very first brand new car. I never had problems with the first two (purchased elsewhere) but I have had so many issues with this one Id never buy another Land Rover vehicle and cant wait to be done with this garbage lemon car.

Za
Review №86

I’m so in love with my new Range Rover! Kyle Blanchard made the whole process so easy. Hands down the best car buying experience I’ve ever had. It was genuinely like working with a friend who helped me every step of the way in getting the car of my dreams! Thanks Kyle!

Ke
Review №87

Kori and Jeremy made the process of buying my Range Rover literally as easy as walk in, have lunch, then leave with a brand new car. Nobody enjoys buying a car or any part about that process, but Jeremy and Kori were so excited to help in whatever way possible to make us feel comfortable to walk away that same day with a car. Their followup and assistance afterwards also made me feel like I wasn’t just a client. We will be back!

Ja
Review №88

I took my Discovery over to get a Towing receiver for the car... they were quick to fit me in, and able to work with my changing schedule at the last minute. they had lots of info as i asked many questions. They even washed the car before i left!!! top notch. thanks for the great service!

Su
Review №89

Jeremy and Kori were amazing! From the moment we first entered the door, they were both there to answer any questions and were both very knowledgeable about the car we were interested in. They even made it an extra special experience since we were celebrating our anniversary. Thank you so much for providing such a wonderful staff!

Je
Review №90

Found the problem and fixed at no cost.

Na
Review №91

Kori and Jeremy are extremely welcoming and easy to work with. They and this dealership are hands down the best car shopping/buying experience we have ever had. Highly professional, trustworthy, and friendly. Thanks!

Kr
Review №92

Kyle Blanchard was my salesman. He was extremely professional, clear, kind, and helpful with any and all questions. He made the order of my new Range Rover Sport a pleasure. I highly recommend him!Kyle contacted me often to make me aware of the status of my new car.I just received my new car on Saturday!! I’m extremely happy with it! Kyle was great in explaining the paper work and going through all of the workings of the new 2019 model. I’ve driven Range Rovers for the past 20 years. I would highly recommend this dealership! Each person I met and worked with when signing the papers were professional and friendly.Definitely 5 stars!!!....or more if they had them!!

Ar
Review №93

My experience with these guys was great.Car buying is scary and Kori and Carson never made me feel pressured to make any decision. I really just felt like they wanted to do all that they could to help me find what was best for me and at the best price. Would highly recommend working with them if you’re looking to get a car. The place is clean and the employees that weren’t even working with me were friendly and had a sense of humor that put me at ease. Great place.

Ad
Review №94

I worked with Kori and she was kind, warm, professional, and a great communicator. She didn’t push too hard, but was informative and helpful. She even gave me tips as I was looking at other cars on how to best compare. She also followed up after my purchase to make sure everything was going well. I loved working with her and with her manager and the dealership!

Je
Review №95

I ordered a few bespoke cars through Kyle. He made sure every detail was attended to, he walked me through how to improve the builds and was phenomenal at communicating with me. What’s more, the cars arrived sooner than expected! I had a thoroughly enjoyable experience with Kyle and he’s earned my family and lifelong customers.

Ga
Review №96

Update (most recent at top): Took the Discovery in for service. Thus far, from scheduling, to arranging alternate transportation, to performing the service, to following up on it, they have definitely gone Above and Beyond. Hopefully they will keep it up.Update: Got a call from Will, the General Manager. Im glad they quickly paid attention to this incident and reached out. Bumping up 2 more stars for the good will. The fifth will have to be earned with future quality of service.Original review:Took the Discovery in for an oil change because the service light said it was time. Left and had to return a week later because they forgot to reset the service indicator. A few months later went in for a second oil change. A week after that the light was back on because they forgot to reset it. I called and asked if I could reset it myself or take it to a closer Ken Garff dealer instead of driving 40 miles for it. Lady said that since it was such a high end vehicle the procedure had to be done at a Land Rover service center. Googled it, so let me save you a trip: ignition on, open driver door, pop the hood, press gas and break simultaneously for 60 seconds, ignition off. Youre welcome! LR should share this with their technicians.

Je
Review №97

We purchased a pre-owner discovery. The experience we had with Cori and Jeremy was hands down amazing! From the first time we contacted them 2 months ago until the purchase was complete. The transaction was easy and smooth. We drove away feeling like family. We felt like they knew us and what our needs were in purchasing a vehicle that fit our lifestyle. We will be back for our next car. Thanks guys!!

Ba
Review №98

We couldn’t have had a better experience with Land Rover Downtown SaltLake! Jeremy was so helpful and knew what he was talking about. He made the whole process super quick and just an all around good experience. We will definitely continue to purchase cars from Them!!

Ro
Review №99

Jeremy was absolute stellar to work with. Im not into the car salesman type. I called. Discussed my intentions about a car I had seen listed on their website. He was able to get me a price on that car, a value on my trade in, and approved extremely quick. I then was unable to meet at our scheduled time due to conflicts at home. Jeremy then drove the car to me, we signed papers, and he took the car I was trading in, back to the dealership. He went above and beyond in every way. Kori, who helped with the financing had everything ready for all this to happen in time for delivery. I would recommend both Jeremy and Kori to anyone looking for a better car buying experience than you get at most dealerships. Ill be back to buy again when we purchase. Thanks again!

Ro
Review №100

Nice dealership.

Information
48 Photos
100 Comments
4.5 Rating
  • Address:150 E 500 S, Salt Lake City, UT 84111, United States
  • Site:https://landroverdowntownsaltlake.com/?utm_source=google&utm_medium=organic&utm_campaign=googlemybusiness
  • Phone:+1 801-257-3600
Categories
  • Land Rover dealer
  • Car dealer
  • Used car dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:Closed
  • Sunday:9AM–7PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
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