Jason is amazing !!!! I was so impressed with his knowledge and how helpful he is!!! IStopped in Labor Day. Life took over and got busy but I knew I had to buy from him so here I am today!! He took care of me will full efficiency!! Iβm so excited !! And I just canβt hide it !!! πππ Thank you Jason !!! You Rock !
Iβve received the best attention and the information about the mattress that I was looking for at this store by Michael ( the Store sales manager and the Expert).He truly deserves my sincere gratitude!The delivery team; are the finest, in town!
My boyfriend and I were very pleased with our experience here today! Buying a mattress can be a stressful journey as it is a big investment, but with the help of our sales rep Jason, we were able to pick the perfect King Hybrid firm Beauty Rest mattress. Jason was very knowledgeable about the different styles that best suited our sleep style. Thank you Jason and thank you Mattress Firm! We are very excited for our new purchase.
I dont think Ive met a better, more helpful pair of people than Jason and Maria. Throughout the whole process, from buying to changes in my order to the days leading up to a delivery in another state, they were both so kind and caring. They are experts in the beds on the floor and what is best for you. If I could recommend to all their higher ups to give them all the bonuses and promotions, I would!Thank you both greatly for your help, to me and everyone else that walks into the store!
Thank you, Mattress Firm! From ordering to delivery to resting at night, Thank you!!! Everything was so easy and delivery was prompt! They took extra care, ensuring our mattress was safely secured, inside our gate versus leaving it outside our gate like another delivery service..... thank you!!!
Maria was super helpful the whole place was really clean it was a great experience. third mattress store we visited, skip the search and go here!
Our sales reps were great at explaining all of the different mattress types. Would highly recommend!
This store is kept immaculate & well organized with welcoming staff. Mike was very professional, friendly & very knowledgable.
Maria and the manager were both very helpful and informativeThey know their businessOur purchase went smoothly now we are awaiting delivery confirmation
Jason did a fantastic job meeting the needs of our family. I would highly recommend working with him!
Great customer service. Jason was very knowledgeable and helpful in finding the right bed.
Had a great experience! Got a great mattress for a reasonable price and even a free adjustable frame! Mike was so helpful. Iβd definitely recommend to a friend.
Jason really helped us out when the online delivery went poorly. So grateful to him and honestly not shopping for a mattress online again- Iβll only come to see Jason from now on!
Great staff, Maria was knowledgeable, personable and patient. We were there for about 2 hours trying to find the perfect mattress, with Mariaβs help we found it.
Excellent customer service! Jason was extremely helpful and accommodated all of our requests. I will definitely be a reoccurring customer!!!
Ari helped me with my mattress purchase today. She very helpful and friendly. She gave me tons of options, was very knowledgeable, was patient while I tied them out, did not push any particular brand or style on me, and got me a very good price. I would highly recommend Ari and this location . I will definitely be a repeat customer (though I like my mattress so much I donβt think Iβll need to buy another for quite a while).
Floyd was really great to work with! Made it very easy in picking out our new mattress. Recommend coming to this location!
Mike Flores has made my mattress buying and follow up process such an amazing experience! He not only helped me find the perfect mattress, but helped me find a great mattress protector AND he even gave me personal tips on where to get good quality linens!! His transparency, follow through, and professionalism are all top notch π. I would recommend Mattress Firm (especially with Mikes experienced guidance) over and over again!! :)
Easy to do businesses at Mattress Firm!Brian was very helpful and answered all our questions and concerns, which was a great help in our purchase decision.Pricing was very competitive and they were able to arrange for next day delivery!We recommend Mattress Firm highly, without reservations!
I was looking all day for a good deal on a mattress and when we walked in Jason asked us what we were looking for and was able to pick out the perfect one. He was very helpful and very knowledgeable about his products.
Just purchased new adjustable bed. Sales staff was knowledgeable and efficient. They made the process easy! Second time here and will come back in the future.
Bought two beds for another state thru Jason K and it was perfect. I went to the store he knew my budget helped me choose similar to what I had before, organized them to be delivered the day I needed. Boom done no issues. A huge Thanks to Jason K
Working with Jason, Brad and Ari was a wonderful experience. Never had an more pleasant matress shopping journey.Thank you for treating our community and the people so well.
Wonderful service! Mike F. took excellent care of us. No pressure sales approach. Facilty and floor displays were clean. Highly recommend!
We needed a bed frame and called around to find one at MattressFirm. . My wife and I have been buying mattresses from MattressFirm (previously Mattress Discounters, etc) for about 20 years and have always been happy with their products, service and prices. This time we just needed a frame as we were moving to a new home. We bought from the warehouse location over the phone and had it delivered to our old home then had the movers move it to our new home. The night before the move I found that the box was delivered opened. When we went to put the frame together we found that it was missing parts. Very disappointing! I called the customer service dept and requested that it be replaced. I was told that it couldnt be replaced to my new home, and could only be replaced at my old home. We were fine with the mattress and box spring on the floor so we thought wed simply return it. Then Matthew gave me a call from customer service to check how things went. When I explained the problem, he said, well be happy to deliver it to your new home and set it up as well because of the problem they had created. Matthew was Great! Ivan was our salesperson. Enrique (?) who delivered the new frame came alone and still worked quickly to put together the new frame and load the box spring and mattress on it all by himself! We helped get it positioned just right. I highly recommend MattressFirm and will definitely use them in the future!
Mike was excellent! We got the mattress we wanted at a great price and delivery when we wanted!
I had the pleasure of working with Mike Flores to furnish a new house with beds. He did an awesome job of helping me select the right beds for each room and their use. I would highly recommend working with Mike if you want someone who listens to your needs and helps you find the best bed and pillows!
My experience at the Sports Arena location of Mattress Firm was exceptional. Jason exhibited consummate professionalism and knowledge. With humor and complete understanding of my struggles to get a decent nightβs sleep, he helped me to choose the most appropriate mattress to achieve this goal and I walked out a happy customer.
I went in just to check out prices well the customer service gentleman helped me out asked me what I was looking for and made it all happen! Painless paid and have a scheduled delivery for my beautiful new mattress and a queen box spring for my bed tomorrow so excited thanks you guys are the best and highly recommended this place!
Mike made this purchase so easy for us. We all are so excited about our new beds. Thank you Mike!
Mikes service was above and beyond. He made our last minute move a lot less stressfull! We really appreciate your service Mike! THANK YOU Sir!
Jason did such an excellent job today. I knew what amount I had to spend. He listened and we both figured out which mattress would work best for me based upon my likes and dislikes. I truly appreciated his insight AND his patience. This was a big purchase for me. I like the 120 day try-out period PLUS that if I am unhappy, I can return the mattress. There is a re-stocking fee and Jason explained that. I felt he was being very honest with me.
Helpful and informative. They helped me find what I was looking for, and at a great price. Friendly and informative service.
Jason who sold me my bed was great. Knowledgeable and got me set up quickly while never making me feel rushed. I am so far VERY happy with my purchase.
Went in to the store to see what kind of mattresses were available. Floyd walked us through some mattress options and was very conscious of our budget. He helped us get an extremely comfortable mattress, box spring, and frame for well within our budget and in a friendly, no-pressure atmosphere. One of the best large ticket item purchase experiences we have had! Thank you again, Floyd!
Wonderful sales and delivery people. They even made my exchange easy. Will definitely use Mattress Firm again!
My son and I came into Mattress Firm needing a mattress TODAY as he is moving up to an apt. tomorrow in Santa Barbara for college. Last minute stuff. We werenβt sure of our exact needs but the sales associate, Michael Flores, helped us figure it out quickly. His knowledge, organizational skills and easy sales approach won us over. He was extremely helpful and I would go back to him for any additional mattress needs in a heartbeat.The mattress we chose was not in stock at the store so we drove to their warehouse facility off of Miramar Rd. (a quick 15 minute drive from the store) and the no-contact delivery system was as simple and fast as can be!Thank-you Mattress Firm and Michael Flores for all of your help today. π
Mike was great! He was Very friendly and honest and patient, especially after we tried every mattress a thousand times! Thank you Mike!
Insanely helpful salesmen today who got us exactly what we needed for exactly the price. We took advantage of the free adjustable base with a King mattress and next day delivery. This is my first choice for mattresses and always will be.
I walked in with intentions of buying my Aunt a new bed and Jessica Watts was working that day! She had helped me buy a bed a few months back and was the most helpful sales person Ive ever worked with! She found my a great deal for my Aunt and i even got her a FREE adjustable base! She just got her new bed delivered today and she LOVES IT! Thank you Jessica!
I was shopping for a twin mattress for my son and we decided to check out this place the person who help us (Brion) was very helpful and make sure we got the right mattress, I told him what I was looking for and he literally knew what was the right option.Will definitely recommend this place and sure I will come back when I need another mattress.
Jason was very helpful and helped my find the right fit for me and my budget.
Brion Makoski is awesome and has been fantastic at helping purchase the right mattress for me and my wife!
Place was clean, staff was super nice and very knowledgeable and helpful when browsing and when curious about products.
Great products and great service!
Walked in and was greeted instantly by Will, he was able to get me the exact thing i was looking for withing minutes. Service was quick and easy and before i knew it i was out the door with my new bed frame. It is easy to see the level of expertise and knowledge the employees have. 10/10 Reccomend this location
Saleswoman was great. A big help in which mattress to select.
I went into the store with very few specifics of what I wanted and walked out with something I loved. Daren was super helpful in my decision making process & I walked out happy with my choice. Would definitely recommend.
Mike was extremely helpful! Walking into the store I was completely lost but he guided me through different mattresses based on the preferences I was looking for and found the best fit.
Fernando and I had a pleasant time shopping for our bed the staff was very helpful and easy to talk to about what we were looking for our sales rep was absolutely wonderful making sure to get us into something not only affordable to our budget but what we both needed in a good mattress for a great nights sleep thanks and happy Valentineβs Day to us πππππ
What an easy experience getting a new mattress. Daren was kind and very informative. He took time to make sure we were comfortable with our purchase.
Daren is incredibly knowledgeable and took the time to go over all the options without the typical salesperson pressure. He made it easy for us to make an educated decision about such an important and big purchase and we would highly recommend others to seek his service. Thank you Daren!
Great service from Brion! Quick efficient and got exactly what I needed. Thanks!
Mike was awesome and we walked out with a great deal! Canβt wait to sleep on my new mattress!!
I love this place. I really needed a mattress and when I walked in, Mike immediately asked me what my needs were and then showed me my options. Then Kirk assisted me with the paperwork part of it. They were a terrific sales tag team. I was even given a great deal! I have been sleeping like a well fed newborn baby on that comfortable mattress.
Jason was very informative and made my decision making that much smoother.
Needed a new mattress as my current one was over 15 years old and not allowing me to get a restful nightβs sleep. Went into the store and Mike Flores was super helpful and knowledgeable about the various beds. He wasnβt pushy and just let me try out as many beds until I found the perfect one. His patience paid off because I ended up getting the most comfortable bed and am finally getting the sleep I deserve.
First time buying a mattress and I normally donβt like sales people in any situation. I enjoyed meeting Darryl and found him to be extremely knowledgeable and helpful. We spent about an hour going over options and finding the right mattress for my needs. Next day delivery and haul away was super smooth, a 15 minute process and they came promptly at 2 pm when the delivery window was 2-4 pm. Super stoked!
Great, intelligent help in selecting the best mattress.
Manager Mike In Sports Arena listened to all our mattress needs and gave us a great deal too! We shopped around 2 more weeks for comparable mattresses and couldnβt find a better value. Weβve been loving our new mattress for the last 3 months. Donβt waste your valuable time. Just go see Mike in Sports Arena. He will take care of you.
Daren was great! Helped us pick a new bed out in less than 15 minutes! Quick and easy!
Great experience! Mike Flores was knowledgeable and friendly and really took the time to explain everything and make me feel comfortable. The store is clean and has great discounts that we will be taking advantage of. I highly recommend Mike and mattress firm for your next mattress purchase. Thanks!
My experience at this store was fantastic. I went in because I saw some of the value mattresses that were on sale on their website. The store manager Mike was informative and incredibly helpful while I was testing them. I went into the store looking for one mattress and ended up purchasing two! He was also very clear about the delivery instructions and what to expect from our new mattresses. Highly recommend purchasing a mattress from here. Fantastic customer service.
We had a wonderful experience at mattress firm. Mike Flores was incredibly helpful in helping us find the perfect mattress! No pressure, just great service. Highly recommend!
Just bought a mattress for my new apartment and had a great experience with the Mattress Firm of Sports Arena. The salesperson Mike Flores, was super knowledgeable on the different brands and types of mattresses and helped me find a bed that checked all the boxes including price, size, type, and firmness. I couldnt be happier with the purchase and am sleeping better than ever!
Best experience purchasing a new bed! Mike Flores was knowledgeable and helped me find the perfect bed. Delivery was scheduled and they were able to take my old one. Iβm sleeping great again and wake up rested!! Woohoo! :) If youβre looking for a new mattress, stop by here...you wonβt be disappointed!
Our family had such a wonderful experience working with Mike Flores here for our Mom that we decided to come in and place another order with him. This time his promotional offers couldnβt have been more well timed for our family! Mike knows how to take good care of his customers and we are his for life. Come in and see him!
The salesman was knowledgeable and helpful. He only showed us what would meet our budget and needs
Iβve gotten multiple beds from these guys over the years and every time the service has been amazing from the in store purchase through the delivery of my mattress. Everyone is incredibly polite professional and timely and mike Flores my sales associate for all of my beds Iβve purchased is super knowledgeable and always makes the experience simple and quick. My experience has been so good that I have since sent multiple friends and clients to buy from them as well.
Great store and customer service. Weβve always had a good experience at the store. We bought our king mattress from Mike. After spending close to an hour on trying different mattresses we ended up choosing a Temper pedic mattress. It Was perfect and we were happy with the purchase. Mike was super nice. Very knowledgeable on the mattress types and was super patience with us. Truly professional with a customer service smile. We also bought the bamboo sheets! Amazing sheets!! So comfortable.
Jason at the Firmatress store in Sports arena san Diego CA was awesome
Have always worked with Mike Flores for our mattresses for many years. He is the most knowledgeable person Ive ever known when it comes to getting the best beds for our needs. Would recommend everyone I know in San Diego to go see Mike!
We were able to try out many different options before buying our favorite mattress. The sales people were very helpful and unlike other stores...didnt try to upsell to the most expensive offering; just concerned on making us pick the right options. If you want a great experience in shopping for a mattress, ask for Mike...he helped us and made us laugh.
Wouldnβt go any where else for a bed! All the beds I have purchased in the last few years have been from store manager, Mike Flores, and not only has he been professional and kind but I have never felt pressured and ALWAYS walked away with exactly what I wanted. Thank you Mike for making every experience a great one!
Timothy Boragine was very professional, helpful, & pleasant. U r very lucky to have such a great employee. Thank tou Tim for ur service & great deal I got on my new mattress
Kirk is a consummate professional, excellent customer service and extremely knowledgeable. He helped us choose the right bed for our warranty exchange, without up selling us, and maximized our credit to include pillows, mattress cover and bedding set. When he realized we didnt use the full credit, he added an additional pillow. When his computer malfunctioned he didnt make us wait or come back later. He completed the transaction and scheduled delivery the following day. Worth waiting a few days extra to work with Kirk.
No upselling, no pressure, just great service. Jessica made the whole bed buying experience easy and affordable.
I canβt say enough about my experience buying a mattress at this store! Mike, the Sales Manager, was so polite and welcoming as soon as we walked into the door. He greeted my father and I with a hello and smile and let us look around before jumping right into selling us one. My father had no idea what he wanted other than any mattress not too hard and not too soft. Really? Yes, my fathers bed was apparently 40 years old. On the other hand, my husband and Iβs was only 9 years old but didnβt stop me from looking at one for us as well.I have to say we were so impressed with Mikes knowledge of mattresses! He asked us the most simple questions on what we like and how we sleep(side or back sleeper). Over time what we thought we wanted had changed and noticed the difference in hybrids versus all memory foam versus all coils. Well after 30 minutes of looking and trying all the beds ranging from $800- $3k plus, we were sold not based on price but based on comfort, facts, quality of product but more importantly the quality of customer service.Mike seriously made our entire experience buying our mattresses stress and hassle free. We ended up buying 2 extremely high quality mattresses separately and he was able to ship them directly to our homes. We even got to choose the delivery day and approximate time! Hands down the best place to buy a mattress and pillows for quality and more importantly customer service. I canβt recommend this store enough and hope you choose to buy your next bed at Matress Firm Sports Arena from Mike.
Awesome customer service! Mike is very knowledgeable and helpful. Itβs nice going into a place and not getting the used car man pressure sales pitch.
My husband and I had an amazing experience at the Mattress Firm on Sports Arena! MIKE FLORES was very helpful and able to answer all of our question quickly. He was available without being pushy like a lot of other salesmen just made the whole experience a joy. I highly recommend you call and ask when Mike is working before going in!
Great service, very friendly and helpful
I have been a customer of Sleep Train for the last 3 beds I purchased. The knowledge of the sales people to help you choose the right bed is awesome. My new bed came yesterday and the delivery guys were here when they said they would be. I put the bed together myself but you can invest just a bit more to have them do it. So in all, another great purchase from Sleep Train. Thanks again.
The assistant manager, Kirk Edelman, was very nice and helped me to make an educated purchase. Iβm excited for my sons new mattress!! Thanks for all your help!!!
Wonderful shopping experience with Drew.
Quick and easy experience. Thank you Will!
Super down to the point and was flexible within my budget. Super friendly, 10/10 would recommend to friends/family.
Easy in and out process. Will was awesome!
The show room was nice and clean, but I feel the staff dont know about beds they tried very hard to convince me. If you take there word for it they push other beds on you and say they are the same as the bed you are looking for. Just do your research before hand and all will be fine.
What a terrible experience! I bought a queen mattress from the Sports Arena location. Taking my money was the easy part. I paid $60 extra to have them haul away my old mattress and set up the new one (in addition to the delivery fee). I was given a delivery time of 12-2. At 11:45, I got a call that they were 5 minutes away from my house. I told them that they were early so I wasnt at home. I said I was heading there and would be there as soon as I could. I had construction workers at my house who let them in when they arrived and showed them which bedroom to put the new mattress in. They threw the mattress in the room, asked one of the workers to sign for the mattress and left.I got home at 12:03. The Mattress Firm delivery people were already gone. I quickly called the number on the invoice and told them to have the driver come right back and get the old mattress. I was told no way, they were busy doing inventory for the day so no more deliveries! But they just left my house and I am in the very beginning of my 12-2 delivery window. Too bad lady!After several calls I was then told that the delivery people said my construction foreman claimed to be my husband and told them not to remove the old mattress. Seriously?I was later told that they couldnt come back to the house because of a bomb threat. Again, seriously? Did I want them to endanger their drivers? These guys have no shame.Best they could do for me is schedule a two hour window the next day for me to sit and wait for them to show up to haul the old mattress away.I later talked to a manager who offered to refund a small amount of money and gave me the additional excuse that the employee that I had been talking to all day was new. Sorry about that. Oh, and by the way, the delivery time she had promised me for the next day was all booked up now. Are you kidding???Bottom line, if you have nothing but time on you hands, and like being lied to, definitely buy your mattress from Mattress Fraud...whoops, I mean Mattress Firm.
Let me start by saying there are two locations for mattress firm on sports arena and we visited the one next to the Starbucks.This was by far the best mattress purchasing experience my wife and I have had. I anticipated laying on better than a dozen mattresses might make for an awkward experience but Mike immediately greeted us and made the whole mattress purchase painless.My wife and I could not recommend a βsalespersonβ more. I hesitate to even call him a salesperson because heβs more like a knowledgeable friend. He spent quite some time having us try out different beds and educating us on each element of the beds. We ended up taking advantage of the Black Friday deal going on right now and couldnβt be happier.10/10 recommend visiting this store and seeing Mike. His dedication and incredible facts about sleep and beds will surprise you in the best possible way.
Very helpful!
Could not be a better experience. Will took care of us!
Professional and courteous.
Not only did we find Michael to be a wonderful and knowledgeable salesman, he is also a truly great human! Thank you for making the process so smooth!
Very professional, and great selection !
Best mattress buying experience ever. Mike Flores is top notch!
Mike Flores was very helpful. we found a great mattress and have no regrets
I purchased a mattress 2015 has a 10 year warranty a Sealy ultra firm mattress is over 1.5 inches sagging and now they dont want honor their warranty.
Great customer service Brad was very helpful and accommodating...great prices... thank you !