@Ford Motor Company(posted on the Bronco6g forums as well)TLDR: Eric and KM took care of my reservation and kept me in the loop after all the changes and ambiguities over the past year. This dealership deserve to be recognized and acknowledged for their efforts. Would highly recommend doing business with Eric!👍👍----------------------Snapshot of the journey leading up to delivery/ownership:-Reserved 2 hours after reveal(website kept crashing)-Jan 27th Order Confirmed Email received-April 22nd Scheduled for Production Email originally slated for 6/21, pushed back to 6/28, then 7/5, then week of 7/12 -> 7/16 (BLEND)-7/19 In Production (Rotation 7136)-CRICKETS - STAY PUMPED - OFFROADEO LAST SPOTS etc-Dirt Mountain Resident (80 days)--10/5 Built (found out by Ford tracker)-10/7 Shipped Email-ETA Nov 10th - 16th delivery●ARRIVAL Oct. 26●-Eric calls to inform it has arrived and has damages, thankfully nothing too bad:Wheels were a bit scuffed up (Eric had the body shop on it to repair)Driver Side window has intense scratches and swirls (Eric already is on it to be replaced, currently on backorder and will replace once arrived🙏)●Oct. 30th PICKUP DAY●Eric had me set up with Tach to handle the rest of my sale and experience. Before even arriving Eric already had everything in order and was true to his word (honoring xplan pricing before Ford changed their mind and no ADM/nonsense added to the final bill). This is exactly why I switched to KM from GALPIN that had no idea about the product and how to respond to questions. Eric truly took the time to research and take care of his reservation holders.Tach treated me with respect and did not play games. He asked great questions, walked me through everything, let me take my time with the vehicle and made sure everything was in order to get to financing.Financing was quick and easy, he may have been annoyed about FloodFordESP pricing on their warrantys so the paperwork went quickly. 😅I arrived at 1030am and completed everything by 1240pmish (this includes test drive and me crawling under the car/walkaround).Overall, amazing experience and Im so happy I transferred my reservation to Eric and team. Ford send me a survey so I can rate this team was 5 stars👌 if I ever get another Ford it will be with KM.

I had an emergency when I was out of town and the alternator went out on my Ford Explorer. I was able to make it to Kearny Mesa Ford, and they were able to get me out the next day (mid-day). They were extremely busy but my Service Advisor, Michael Rogers, was the best. He didnt promise me anything, but worked with the Service Staff to get my vehicle repaired as quickly as possible. He was very patient and kept me up to date on the progress. I cant say enough good things about Michael and Kearny Mesa Ford. I highly recommend them!

I really appreciate the professionalism that Lucas my point of contact demonstrated. He answered everyone of my concerns. He ensured my comfort throughout the day and even passed on some valuable information I’d not considered.Bravo Zulu Lucas.

Routine maintenance visit. Staff were excellent. Maintenance advisor Maxx checked on me 3 times in waiting area. Plenty of room and most visitors were masked.👍

So easy to schedule an appointment, no waiting to check in. The Service Staff are all so friendly. I can always count on KMF to take care of my factory recommended services quickly & efficiently!

I had never been to Kearny Mesa Fords Service Department, but had decided to change from my former dealerships service department. When I arrived, I didnt even have to go inside to the service desk. I was greeted at my car by Rons friendly face and demeanor, who took my basic info - mileage, VIN, License Plate number and what services I wanted. Then came my assigned Service Advisor - Jesus Valenzuela. We discussed the services I made the appointment for and I explained which services I had already had done at the 100K, and we laughed as I told him I was worried about there not being anything in the cars manual service intervals about WHEN to change the timing belt, just checking the transmission fluid dip stick. I told Jesus that I had called the Service Department the day before my appointment with this concern and one of the other Service Advisors said Your 2016 Ford Fusion Hybrid does not HAVE a timing belt, but rather a chain that NEVER needs to be replaces; so thats one less thing for you to worry about - in his very reassuring voice. My mind was immediately put at ease. Before I left, Jesus gave me his card and let me know that he would text me when my car was done - and he did, in just the time all of the services we agreed upon were completed. I only sat in the Customer Lounge briefly while waiting for my ride, but I found it very comfortable, spacious and well-designed. The service, from the time I initially arrived at Kearny Mesa Ford until I arrived back to pick up my car, was spectacular. Were not usually happy when we reach the Cashier, but even she was so friendly and helpful that she made paying seem painless. And what can I say? My visit ended with a Service Valet, who greeted me with a genuine smile as he handed me my keys and showed me where to find my car. This is where you should go if you want stress-free car servicing.

I was very happy with the service. Overall maintenance check. The service tech told me that my car would be ready within the hour and it was. I will be taking my car back to this Ford dealership from now on.

Fleet Service guys were awesome. I made an appt on the app and it didnt get to them. They fit my service in on the same day anyway, even though they were booked. The Van service was over due, I was taking a long road trip to a remote solar job and didnt want to wait until I got back for the service work to be done.Really glad I bought the Transit at Kearny Mesa Ford and have them for servicing our San Diego Solar Van Fleet. Ask for Wesley if looking for a Transit van he gave us a great deal.Dirk

Kearny Mesa was great during our car buying experience. Everyone we talked to was upbeat and very helpful. Overall excellent customer service and friendly all around. However there was a drawback. After we bought the car we had to drop it off for a few days at the dealership as planned during the purchase. We assumed that we would get a vehicle to borrow that is somewhat equivalent in size. Instead we went from a full size SUV that was just purchased for over $70,000 to a voucher for $26/day rental (lowest price car) that didnt even fit the family inside. The shuttle and then wait in line again at Enterprise was also a pain. We tried to pay extra at Enterprise to get an SUV and they had nothing available. My wife and I really felt disappointed in this. We purchased a complete maintenance program for the vehicle but I will not be taking our new vehicle in for service to be given a tiny vehicle we are not comfortable and able to use. We will most likely not return to Kearny Mesa for our maintenance due to this. In the past with the previous dealer (different car company) we have been given much more appropriate borrow vehicles and it was easy and seamless. I would love to give Kearny Mesa a five star, but I feel I am pushing on even a 4 star due to this procedure and the fact this will keep us from returning to Kearny Mesa. Again, all of the people we worked with were 5 star.

Purchased a Mustang Mach E. Salesman was courteous, kept us up to date on our order status and thoroughly checked out the car before delivery. He also went through the basic process for setting up our Fordpass account and phone as a key. The finance manager did the usual sales pitch for the dealer add ons but wasnt over aggressive when we declined the add ons. The over all purchasing experience was pleasant.

RV wasnt cleaned and ready for me when I arrived to pick it up, they had to take it from the people that were cleaning it and they never finished it they didnt even clean the carpet. They had a month to get it ready for when I arrived to pick it up. I told them I was paying with a cashiers check and the bank was closed because they booked my appt to pick it up so late. So, they ran my credit and acted like I was financing it, which then put a hard hit on my credit. Then they said they put half a tank of gas and they only gave me a quarter tank of gas. It was so late leaving the dealership they where waiting at the gates for us to drive away. As soon as we drove away the AC vent fell off and it was broken. Not very happy with them at all. I forgot to mention I drove 180 miles to pick it up one way. But, James who showed me everything in the RV was great.

Came in at 9 for service. Was told it would be ready between 1-2. No updates from service rep until I asked a full hour after the estimated latest time. At 3 he said it would be 20 more minutes. He said he would call me “momentarily” - 40 minutes later, still waiting. Jesus needs to be taught some communication skills. At this point, I am not sure I will go back. I’ve been a customer since I moved to SD. So frustrating that no supervisor ever acknowledged the situation.

Do not purchase a car or have any service performed at this dealership! Horrible customer service - I scheduled service for recalls on my 2017 Kia Niro - had to wait over a month for the appointment and then when I arrived on the day scheduled they informed me that they did not have the parts necessary to do the recall work and I would have to make another appt. I made another appt and then tried to reach them several times via phone and no one picked up. When I arrived for the second appointment I was greeted by a snooty woman service rep.When I received the paperwork on recommended service several items recommended as needed were just recently replaced in the last several months i.e. windshield wipers and cabin air filter. So I question whether any other recommended service was actually needed!Bottom line they are happy to take your money if you want to purchase a car, but after that you are on your own.

Alisha (Kearny Mesa Ford Service Service Representative) provided an outstanding service and professionalism. She provided a free rental vehicle for me so that I can get to my work. Alisha also made sure that I can get the best price for my F-150 maintenance service by providing military discount. Thank you very much Alisha!

Adam C. is awesome! He explained everything to me and even let me know an estimate of the problems that needed to be fixed. We had phone service trouble and he was able to email me updates and when I would be able to pick up my car once it was finished. Staff were all polite and took great care of my car while it stayed overnight. Thank you for the great service Adam!

Polite and helpful staff. Alisha contacted me when my auto was ready and at the promised time.

Everyone is very nice. Service is prompt. I love my new Mach E. I am having problems with the car charging at home. We are working on that. I do not like that I have to rent a car. It is not right that I have to be shuttled to Enterprise, after waiting for the shuttle for over 30 minutes, even though I had an appointment. Then the car was dented and scratched all over and smelled terribly of smoke. This is at the time when I had less than 1000 miles on my car...

Excellent customer service from Alicia, estimated time that I was told was pretty much exactly to the second. Im definitely going to be bringing my vehicle back to Kearny Mesa Ford for future service maintenance. Thank you again Alicia!

Came in from out of town. Needed work done on front end. They fixed it quickly and did a fantastic job. Now my car runs like new! Thanks so much to Jesus and all the people who worked on my car. It may be old, but it is my baby!

Great buying experience. Eric was up front with pricing and he and his sales team treated us well.

This place is absolutely amazing! I took my f550 in for engine problems and my service advisor Humberto took great care of my situation. They fixed my truck right the first time and i am completely satisfied with the professionalism of Humberto and his team at Kearny Mesa Ford. I will be using this dealership EXCLUSIVELY since they are the best in my opinion.

Kearney Mesa Ford has been my service provider for many years. Staff is friendly and never over promise and not deliver. Its time to start looking at who hire these awesome people to work in the service department!! Kutos to them for sure. I give a 5 star rating!!!

Came in to check out the Ford Maverick and the Sales Rep whos name I believe is Mike Tobias was very unhelpful. Showed us the Ford Maverick on the lot however, when asking any questions was deflected to the paper on the truck or that a person with me knows more. There was no attempt to be engaging or try and sell the car. Right after unlocking the car the rep just left. Will not be ordering the Maverick from this location

The staff was very friendly and reliable. they did a great job. Wesley the sales rep was awesome. I purchased a 2017 Ford flex limited, the car was certified pretty owned. i live in fontana so I drove 113 miles to the dealer. However after the process we left with the car around 2:15 pm. I went to the gas station to fill up the other car we road in and the left. Made it 26 miles from the dealership and the car started sputtering and check engine light flashing it was 3:02pm. I pulled over right away and shut it off and called the sales rep Wesley. He was very helpful and gave me number for ford road side assistance. after that I tried to start it back up and it wouldnt start at all, so called ford roadside and they issued a tow truck, however the truck never showed up so I called the dispatch for the tow company and they said it will be another hour before anyone gets there she was extremely rude (I have already been waiting a hour in the middle of the heat wave.) so called ford roadside and told them what happen they issued another tow company. In the mean time 3 highway patrols and 2 roadside tow trucks that work for chp showed up to check on us. I told them ford roadside issued a truck, one of the highway patrol came twice. The 2nd tow truck that was issued never showed up either, so after waiting for 3 hours it is now 6:15 pm. the chp roadside and the chp officer that came a for a second time showed up again and the were amazed that we were still sitting there after 3 hours, they called for a tow truck and it showed up in 5 minutes. imagine that. after a little back and forth I was able to get the dispatch for the tow company to stop fighting with me (mind you this tow company that showed up was the first company that ford roadside issued to come out and told me it would be another hour before they arrive), and to allow the dealership to call and pay for the tow. 4 hours later we showed up back to the dealer with the car when i was only 30 minutes down the road from the dealer. i arrived at the dealer at 11:30am and didnt get back home til 10pm at night and with no car. was happy when I left not happy when I got home cause I had no car. I kept my cool for the most part but thankfully we didnt have the kids with us because then my cool would have been gone. I sat on the side of the freeway longer then it took to drive away with the car that made it 26 miles. Great staff there just a unhappy customer with no car.

Adam is the car service guy I see because he is the best! Always welcoming, very polite, friendly & pays attention to detail which all around deserves 5 stars in my opinion.—Thank you Adam, for always taking good care of my little fiesta!

Great people to work with, just they said they would cover the rental car and it took 2 days to perform work instead of one that was the original time frame. We got charged second day on rental that dealer said they would cover and one of the items we went in for our backup camera that only works half the time since it was BRAND NEW worked when we left the dealer but next day it wasnt working again. FORD is well aware of this problem with their NEW Explorers having problems with the cameras and the only solution so far is just update the software........well that doesnt work! I just would like to have a $65,000 vehicle that actually has a working backup camera! Our $33,000 SUBARU backup camera works without any problems, I just want it fixed, I understand this is not necessarily the fault of Kearny Mesa Ford but it would be nice if the camera connections and camera were maybe tested and someone with Ford find the issue that most of the 2020 Ford explorers have a problem with.

My experience in purchasing a vehicle at Kearny Ford was Outstanding from locating the vehicle I needed to the signing of the contract. John Yoshida made this process to easy. He communicated with me via text, email and phone throughout. He is an assist to your company. We are so pleased to have had him at the helm of this process. In future purchases I will seek out his services because I know that we will be treated like VIP.

Noah Richardson was my salesman, he was great throughout my entire experience at kearny mesa ford, he understood my wants and needs and he delivered the best customer service experience. I would also like to thank my finance manager Kelly Waggoner for the an awesome and hassle free experience. You guys rock, thanks again.

Had been in contact with John Yoshida for almost 2 months regarding a vehicle I was interested in, they did not have it in stock due to vehicle shortage but made sure to keep me up to date on the arrival of the specific one I wanted. He put it on hold for me and let me know as soon as it got there. Was in and out in almost two hours with the vehicle I had my eye on, had a great experience and would definitely recommend going with John Yoshida at Kearny Mesa Ford.

Great dealership, outstanding service and sales crew.Dennis was super helpful and friendly, helping get our son in his first car.10/10 will be going back to this dealership for new cars for both my wife and I.

Jillian was amazing and took care off all our needs. Was professional and friendly! Will definitely be coming back.

Came in for the full service and check up before a road trip. Some how the 99 point inspection did not find a major coolant leak and we broke down on day 2 of the trip. Staff did not see invested in fully servicing my car and I had to ask several times to receive a copy of the inspection report, and remind more than one person I wanted a full service rather than an oil change. Somehow the inspection cost $200 to not find a major problem.

We would like to thank Tach for taking care of us with the process of getting a new car leasing. I finally get the chance to drive again a new Ford Explorer. Thank you Al the general manager for making it happened and thank you Tach for your dedication and professionalism. We really appreciate the hard work you put into this deal.

I have been happy with my F150, it is a great product. The customer service has been going slowly down hill, to the point where I am going to move forward with a Rivian truck. I was excited about the F150-lightning but the lack of knowledge and, quite frankly excitement, has directed me to another US Manufacturer (Rivian).In regards to service:1) Communication is key, if I have to leave a vehicle let me know in advance that it is a possibility.2) Communication is key, be available to discuss a decision or to address your own request for a response when you leave a message. Im responsible and return calls within 5-15 minutes, I expect the same in return.3) Communication is key, if Ford service team members dont know about new or future products there should be a process in place where they can direct them to someone who does.4) Im still a Ford fan, In 10 years of service I have only had to return once because of an issue that wasnt addressed, the mechanics are fantastic.

Horrible online leasing customer service. Once they have your contract, they couldnt care less for your business.Have not been provided the services that were initially agreed to as part of the lease.I enjoy Ford products, however, this experience has made me evaluate other name brand cars.

My F150 runs great after a water pump replacement…happy to hear that my parts and workmanship are under warranty for the next 6 months since having it done at the dealership. I’m still a firm believer of having a Ford technician, with genuine Ford parts, the best way to keep your vehicle in tip-top shape. My Service Advisor, Adam Cazimero, kept me up to date of all aspects of the repair and gave great recommendations of what to do next for any upgrades and/or maintenance needed for my specific model truck. Will continue to do business with Adam and Kearny Mesa Ford.

Great place, great sales staff, luckily havent met service staff. I drove 30 miles past my local Dealership to get there and happy I did. They went out of their way to find the vehicle I wanted when other dealers didnt seem to care. Great price.

Great service by Alisha, always professional and big help when you have questions. Alisha is the great asset at Kearny Mesa Ford

Service was 5-star- exactly as promised and on-time. Everyone was helpful and my advisor, Megan Michalski, was the best!

Jeanette made selling my car a fast and smooth process. I highly recommend this dealership, they are willing to work with you unlike most dealerships Ive done business with in the past.

Kearny Mesa Ford was a breeze to work with. Wesley in particular was a gem! It went in looking for a Ford Bronco Sport and drove home in a brand new 2021. Gave me a decent price for my trade-in, too. Their service department looked clean and spacious. Looking forward to a long, happy customer relationship with this dealership. Thanks, Wesley and Kearny Mesa Ford - best car buying experience ever!

We leased a Ford and decided to switch car dealership towards the end of the lease. The new dealership sent a check to pay off the car within 3 days of our purchase. Ford returned the check after 1.5 months as they only allowed the person on the lease to pay it off. I had to go back to the new dealership, get a check from them, bank it and get a cashiers check and take it to Ford to pay off the car. I was told the exact amount I was owing them, only to show up with my cashiers check to find out that they had made numerous mistakes in the calculations and I ended up having to pay some fees on my credit card. I understand that mistakes can happen, but most businesses would own those mistakes and not put it on the customer.

I purchased a new Ford F150 XLT from Dustin and Kearny Mesa Ford while I was deployed overseas.Not only was the sales process professional, transparent, and straight forward, but their price was the most competitive I could find on the exact vehicle I was looking for.Dustin and the team worked with me on some unique requirements required to close on the purchase - notably a power of attorney and the routing of documents from overseas. They definititely went above and beyond expectations and I greatly appreciate their assistance.When my wife came in to finalize paperwork and pick up the truck, Kearny Mesa Ford was well prepared and experience was as efficient as possible.Overall, the buying experience with Dustin and Kearny Mesa Ford was outstanding and I highly recommend this group for an honest and straightforward transaction.Thanks!

Megan is amazing! Very helpful and made sure I was in the loop as to what was going on with my car while it was there. I love how she was with me from scheduling the appointment all the way down to walking me to the cashier once the services were completed!

Great service from Service Advisor Jillian and quick responsible service on my F-150. Ill definitely use KMF as my go to service for the 150

This Saturday, I took my SUV to be serviced. My service advisor Megan Michalski was easy to relate with, sincere, and genuinely cares about providing the best service possible. I explained I did not have an appointment and had a tight timeline as I wanted to wait for my vehicle if possible, and Megan made it seem like it was no big deal. Megan said she would do everything in her power to get me out of there right away.Additionally, When Megan reviewed the mechanics additional service recommendations, I felt zero pressure from Megan to have the work done. Megans focus was on service and not selling, and I greatly appreciate that.In the end, I had my vehicle serviced in a minimal amount of time, and I had time left to spare. Thanks again, Megan! I look forward to seeing you in 5,000 miles.

The tl:dr version : Ask for Jinnel, shes awesome!The long version. I reserved a Bronco opening night and got in touch with Eric Bunch the internet sales director, who is also a super dude, and moved my reservation to Kearny Mesa. Eric kept in touch with reservation holders throughout the ups and downs of the Bronco launch from Ford. Fast forward a year and I was assigned Jinnel as my sales person when my build date came up and I couldnt ask for a better person. She really broke the mold of the stereotypical sleazy person in car sales. I call myself a Bronco enthusiast and she taught me new things with the Bronco on delivery. She is very knowledgeable on what shes selling, which in itself is a rarity, these days and overall just a nice person.I didnt play games at the dealership, they honored all agreements from over a year ago and was in and out in about 2.5 hours. Your mileage will vary here depending on how many people are ahead of you in each step.I would absolutely recommend Kearny Mesa to friends and family even if they are 95 miles away from me!

I had just crippled my truck from another mechanic who had signs promising In God We Trust and Honest and Competent in front of their business. The manager had said it wouldnt be more than $1,700 to fix my differential and flush my transmission. When he had me in his web with my truck torn apart at his business he changed his tone and started saying the opposite of what he had promised and saying my differential had serious problems and it would cost a lot of money to repair which he wouldnt tell how much that was and how he was going to be my mechanic for life???!!!I wa able to get away from them and get my 2011, 300,000 mile, F-150 to Kearney Mesa Ford and spoke to my service advisor Tim L. who took my truck just before they closed and even though they couldnt, got me into a rental car, A 2020 FORD MUSTANG CONVERTIBLE FOR $35 PER DAY! and did an outstanding job rebuilding my differential for less than I was told with a big discount and a great warranty too!!! Thank you!!!

From beginning to end, flawless experience. Fastest and most efficient time I’ve ever had at a dealership! Hands down, best experience!!! Mike, our salesman, Best of the Best no question!!!

Feel like a king in my Edge, drove a sports trac for 18 years and oh did not give it up. Happy in Vista

I did not have an appt. but my RVs coolant temp. hit high when out getting gas. I drove it straight to Kearney Ford. They are always swamped and were able to fit me in.

Tim LaFuze, my old service manger, and Adam, my new service manager, worked together to make my service visit as exceptional as usual. I moved from Pearson Ford to Kearny Ford several years ago and have been very pleased with the service department. Excellent, quick and efficient!

Outstanding service provided by Tyler S. and Kelly W.Straightforward and professional.Kearny Mesa Ford is highly recommended.

Mike T was quick and efficient! Got us into a new Kia Sportage in no time. We were very impressed on how knowledgeable he was and hard working. Definitely would come back to him!

I bought my 2015 Ford Fusion from this dealership in late 2019. Last week my car wouldn’t start and two AAA jump starts, I took it back to the dealership to figure out what was wrong. Turns out, my battery was damaged. Although I was somewhat disappointed because I was left stranded and didn’t expect my Ford car to give me problems (bought it at low mileage), the costumer service, especially from the service manager Josh, was superb. I always hear, “don’t take your car to the dealership they will rip you off.” But they did not. Turns out my battery had a 3 year warranty and Josh took care of it for me. Sometimes, batteries just give out for no apparent reason. My car is in good shape overall and they did a thorough job checking it. I’m happy for the costumer care this dealership provides. Will continue to come back, thank you!

Josh Kinghorn in Service was very knowledgeable and friendly. He looked out for my best interest and I will for sure bring my Ford back there again for service.

Steve E. made it seamless and saved a lot of time by handling most everything by phone and email, then brought the final paperwork to my workplace to make sure I got incentives. He always goes above and beyond!

Had my car serviced there back in May, full tire inspection and rotation and the techs said everything was fine. A week later the rear tire blows out on the freeway while my girlfriends driving it to a job. I try and call them since theyre the only place open at 5 on a Sunday that has the ability to provide a spare. Wanted to call ahead to see if I could get my car towed there. Shes still waiting on the side of the freeway and they had me one hold for 20 minutes, then dropped my call. Called back and waited another 20 minutes and then they dropped my call again. Unbelievable. Unless this is the only Ford you can go to Id recommend any other dealership. The reply under this review is also bs, called the number and the sent me to voicemail without ever calling back.

Tony Davis has been and is the only Service Rep I ask for in the years I have serviced my car here. The absolute kindest, honest, and efficient rep I have had. Don’t lose him or you lose my business.

Josh was my Service Advisor he did excellent job keeping me in form his customer service was outstanding. I really appreciate everything that Josh and Kearny Mesa Ford did! You came highly recommended and you have proved your truly are the best!!

Brought my 2019 F250 in for the “Death wobble” which is common in the super duties. Mike communicated everything that was going on from drop off to pickup. After pick up my truck smelled like it was brand new. Turns out they not only fixed my issue, but also serviced my AC which was smelling a little like mildew when starting AC and truck was off. Manager even came out to make sure I was being helped after waiting for a few minutes. I will be only using Kearney Mesa Ford for my truck service needs.

Great vehicle service! I have been bringing all my Ford vehicles to Kearny Mesa Ford for regular services and fixes. Gear team members and I always leave the shop with the feeling that my vehicles were taken care of and I got my money’s worth.D Chang

I will NEVER buy a Ford again!!! It took the dealership 6 weeks just to look at my transmission (under warranty), then 2 more weeks to get the parts. My warranty only covers for 5 days of a rental car (at $30 per day). When I called Ford Customer Care about the rental, they would do NOTHING for me (told me to call the Service Manager - who told me to call them). HORRIBLE customer service!!

Im glad I made an appointment! Very busy even at 7:15 am. Still, good service. Service advisor Megan was very helpful.

Go look for Mr. Anthony, one of the car salesman, and Maxx in car services. These two men are awesome! Their customer service is top notch! And they dont give you the run around either.

My experience here was actually great! Usually I dread going to the dealership for maintenance because a lot of people seem to not care or know how to be understanding in situations. This is not the case here! Alisha in the service department really looked out for me and my car! Had rodents eating up some wires causing my Mustang to not run properly, and without hesitation she immediately got me a rental car and kept me in the loop the entire time! Thank you all from the guy who brought my car back to life, to the stellar customer service Alisha gave me. I’ll be coming back for any of my vehicle needs! Thank you!!

Went in for routine service, Humberto was very helpful and clear and services and prices. Throughout my whole experience he made sure anything I needed was taken care of. Service was done in a very timely matter which I greatly appreciated. 10/10 would recommend

TACH ( sales rep),I honestly cant say thank you enough about how you helped me in a very difficult time for my business. I came to you in a desperate situation after having one of my business vehicles stolen, leaving us unable to fulfill services/jobs on our schedule.Man oh Man did you come through. Not even 24 hours after speaking with you, you were able to bargain with another sales rep.. (I cant remember his name, but thank you to you as well) and get a van to me even though you had ZERO and were not expecting any more for many weeks.You have always been so kind and helpful and truly appreciate everything you did to help me, my business as well as my family.Thank You!

While I had to make a quick return trip to fix another problem likely missed the first time, they handled it as professionally as they could spite the circumstances. The service team was friendly and supportive and provided me with a rental car for my delays.I would return and recommend this place.

Dishonest woman in the finance department. She didn’t even bother to make any effort to show they have better service l. Never go there. I tried to call several time but no one answer.

100k Miles on my daughters 2013 Focus, and since it has limped its way to 100k miles maybe Ford (specifically Kearny Mesa Ford) thinks we got our moneys worth. Not even close given how many issues we have had with this transmission over the life of the car. We waited quite a few months to finally see the transmission specialist as the transmission has again been having even more issues than when it supposedly is working. I really thought we had 150k warranty, but it was only on the TCM and of course the cost was $3420 to fix the clutch again. Thought Ford was being very solid with that warranty and never entered into any of those class action lawsuits but apparently they fell short of expectations. And to top it off I was charged $179 to find this out. I had to gamble that $179 it was the TCM. And 100k miles is not a good barometer for reliability anymore compared to other brands, especially for the Powertrain. I have a Chevy Cobalt with 204k miles and had a Honda Odyssey that reached 206k miles (I sold it so not sure how many miles on it now) and neither had Powertrain issues. With regular maintenance I expect other brands easily achieve this. I tried Ford but sadly this experience has really soured me on Ford.

Great buying experience with no hidden markups on vehicles, no insane charges for dealer added stickers or decals some nonsense. They let the products speak for themselves and make the car buying experience very smooth.

They were very professional and courteous. Their professionalism showed through fun the way that they received me to the way they were organized and repaired my car. Thanks.

Megan my advisor was so helpful but no loaner car issued. Because of ford pass I was able to get my service for free.

Ford service department is great! While I’m completely unhappy with my brand new 2020 Explorer purchased in January with 80 miles on it, I was really impressed with my service advisor Megan the 5 times I brought it in over a 3 month span. Megan was amazing throughout the whole frustrating situation and turned my lemon car experience into lemonade. Really great lady to work with! Highly recommend their service department, it’s like a welloiled machine over there. Too bad I can’t say the same for my new car!

I couldnt have had a better experience buying my first car. Jinnel was awesome! She answered all my questions and any concerns I had. Definitely recommend going here for any first time buyers.

I really do like Kearny Mesa Ford and have purchased 2 cars from them already, but after my experience yesterday I’m not sure I will purchase a 3rd from them. I arrived to my appointment to inquire about a new car and appraise my current one based off an email I received. I was greeted by a sales rep and then shown the car I was interested in. The sales rep didnt show me much attention or talk very much which is unusual and a little off putting. After a short while he asked if i wanted to test drive the car, which I obviously said yes to, and then he left to grab the keys. After 30minutes the sales rep returns and proceeds to apologize because another rep “took the keys home with him by mistake” and hes on his way back. I said, “not a problem, stuff happens.” After another 20minutes the rep comes by with the keys and proceeds to apologize again because “The car has actually been sold.” I try to be understanding and tell the rep, “it is what it is, I can just drive a different model of the car to get a feel for it.” He responds, “well its not going to be the same because this one has a 2.0L engine and the others are 1.5L” At this point it almost seems like I’m bothering him and he doesnt want to sell me a car. I told him thats fine, lets just appraise my current car and talk to the manager about when the next shipment of this car will be in. The sales rep leaves to talk to his manager who brings him outside in the front of the store and proceeds to lay into him by yelling about something while pointing and looking at me as if this helping the situation. Next the sales rep comes back to me and apologizes again because, “Well I talked to my manager and the car is not actually sold. Did you still want to go on a test drive?” This was by far the most unprofessional experience I have ever had trying to buy a car. I test drove the car because that was the whole point of trying to buy a car. The rep sat in the car quietly for the most of the drive. We get back and I ask to run the numbers because I’m interested. The next 45 minutes is your typical back and forth on pricing at which case every word out of this mans mouth is a lie about how they cant help me because I’m looking at buying a new car. This is not the first new car I have purchased from this dealership so to be told not that certain things “can’t happen” when I know they can from previous experiences and with little explanation as to why is a very interesting way to sell someone a vehicle. All in all I am very disappointed in how this was handled by what I thought was a great dealership...

I am very satisfied with the professional service at Kearney Mesa Ford. Josh my service advisor was top notch. The purge valve for the evaporation system was replaced under warranty free of charge.

Efficient and helpful. I came near closing time and someone offered a place for me to sit until my ride came. Very kind. My car was serviced efficiently. My questions were answered.

Super nice people work here! Very professional and helpful. There’s an All State in the building and I’d definitely recommend checking with them if they can give you a better rate on your insurance. I love my certified pre-owned Ford C-Max & I 100% recommend coming into Kearny Mesa!

Tach is one of the best salesman you could ever meet. His attention to detail & customer service is second to none. If your looking to purchase a Ford your first call should be to Kearny Mesa Ford. Tach really goes the extra mile to get you the best price possible. I cant say enough about his professionalism. Thank you Tach :o)

My service advisor, Jesus V. was very professional through out the entire servicing process. His expertise and recommendations in all matters affecting my vehicle gave me a sense of mind that I could trust the service department of Kearny Mesa Ford. If possible when using Kearny Mesa Ford for servicing ask for Jesus!

Absolutely horrible customer service! I waited about 45 min just to be checked in for an appointment that I had previously made. While waiting, people were coming and going. When I had asked the Greater about being checked in and letting him know that I needed to leave, he responded with attitude. My Husband was late for work and my kids were late for school. Once I was finally checked in, I was told that I would be updated shortly. I didnt receive any updates until 4:30 that day through a text message. When I responded with a question, I didnt receive a reply until the next day. Im glad my Husband was working from home the following day because his truck wasnt ready until noon the next day. When we had dropped it of, we were told it was a same day service. I would drive further next time just to avoid this place.

Lucas was awesome to work with. He was very up front and honest about the work that needed to be done on my explorer. I’ll def be returning to this dealer again for future service. Thanks Lucas

I cannot begin to express my gratitude to Eric Bunch of Kearny Mesa Ford for his tireless efforts to insure that I had the best shopping experience possible of my new Ford Explorer. My search around Southern California for a new model had been more than frustrating until Eric helped me. Locating the variant I wanted at another dealership, he made the trade happen in one day, and I was sitting in my new XLT the next. With the professional support of Ed Olechea, I was on my way to owning my THIRD Explorer. A friendly relaxed environment, KM Ford is the place to go if you want a truly satisfying car-buying experience! This Team is awesome!

Another great experience with Steve Etheridge. We have done several deals together and he never disappoints. Total Pro, knows all benefits to deliver to his Customers and gets you out of the dealership and on the road happy in record time.

2017 Ford Fusion SE System Shift lock light came on. So car was stuck in park. Towed to this dealership and they told me up front repair would take a week they were backed up. And it did. They get a 1 star because the part was less than 10 dollars and the labor was 385.. they claim they need to hook up computer to know what the car was already telling them..lol then they gotta do a full inspection that is not ask for JUST FIX THE 10 DOLLAR PROBLEM that ALL Ford FusionS HAVE...ultimately glad my car is fix and Ill make the money back. But for that charge I gotta 1 star you and let the people know...

Dropped by to take a look at a used Escape. Not sure if Ill buy but the price is fair and the people nice. Look up Anthony in finance if you have questions. Hes very willing to help.

Brought the 2012 Ford Fusion in for engine light, diagnosis was both catalytic converters were bad.Was told parts were on back order, that was in February this year, still not eta on parts.Also needed a seat switch replaced, switc got replaced but was charged for catalytic converter parts as well as the seat switch. Issue was resolved but right now I am not very satisfied with your customer service. My wifes 2017 explorer had a leak from the wheep hole from timing belt cover, they said that department had a 3 week wait but they would need the vehicle left, so I left it and had to call after 3 weeks to see if they had a chance to look at it. The service advisor said no they hadnt looked at it, about a week later I got a call saying they looked at it and it was the water pump. The pump got replaced but would have been nice to be kept informed of any progress.Tom

Jesus Valenzuela did an outstanding.

Anthony,Rachael & Veronica what a pleasure! Thanks 4 making my Christmas bright this year in my new 2020 Rio! 🎄🎁🎅

Steve Etheredge was a pleasure to work with and paid attention to details on my custom Ford F-150 order. I would highly recommend working with Steve at Kearny Mesa Ford if youre looking for a new truck.

I needed to replace my 15 year old car, contacted these folks on-line, next thing I know Im dealing with Kelly Waggoner, Internet Sales Manager. She was SPECTACULAR. Got a great deal and they went out of their way to correct an issue I had with the old car (proof of ownership). Thanks to her Im now the proud owner of a 2020 Kia Rio Hatchback.

Awesome service like usual. If you have a Diesel, make sure you ask for Lucas Crandall. Quick service, super friendly, and he won’t try to over charge you or give you unnecessary services.

Im happyMike is my sales person... everything ok.

I purchased a Ford Fiesta at this dealership. I absolutely love the car but the people I worked with to purchase the vehicle were unethical and liars.I was working with a saleswoman (forgot her name) but her manager was a guy by the name of Roman. I entered the dealership with approved financing from my credit union. The amount my credit union approved me for was not enough so I was going to pay the difference in cash. I DID NOT NEED THEIR FINANCING but the saleswoman I worked with and Roman said that I would still need to submit a credit application to prove my identity. I responded that a credit application does not prove anyones identity. My drivers license verifies that. I was even willing to show my passport to prove my identity but they wouldnt budge. I dont think I can penalize the saleswoman I was working with because shes only doing what shes told and doesnt question anything but in the end Roman said that he wont run a hard inquiry and will just run a soft inquiry. When I got home I received an email from a credit bureau and -  surprise, surprise - they did a hard pull on my credit report! I submitted a complaint with the BBB about this business practice of theirs. Nothing will probably happen but if enough complaints are submitted by consumers dealerships will be forced to change this suspicious business practice.At the tail end of the negotiations, they showed me an itemized list of what they were charging me and the grand total. One itemized charge showed that they were charging me $400 to add a car alarm which they said they do for everyone. I told them that I do not need a car alarm. Especially one that costs so high. I can go elsewhere to purchase a decent car alarm for $45 and install it myself. The $400 charge is a HUGE upsell. Unsuspecting car buyers probably just accept it but people need to know that the car alarm is not mandatory.I came into the dealership as an informed buyer which they did not like. I knew the vehicle I wanted to purchase and did research prior to coming in. Did they work with me to get the car price down to where I wanted to buy it? Yes, they did but getting there was a huge pain and hassle. It was very obvious at the very end that none of them liked me. They dont have my best interests at heart. Only their pockets. So I was okay with them not liking me at the end. I got what I wanted.Be informed, friends! Dont let dealerships add unnecessary add-ons that they say are mandatory and dont accept when they say that running a credit check verifies your identity! Its not true!

Adam was amazingly helpful and very honest. I strongly recommend this business.

Very fast and friendly service, I highly recommend this dealer!!!

Meghan was exceptional and kept me apprised throughout the repair/maintenance process.

Finally got almost 10,000 miles on my new Ranger and took it in for my second service. The appointment process was painless and Kearny Mesa Ford quickly found a time that worked with my crazy work-from-home schedule. When I arrived, I was greeted by Jillian Minch who was extremely courteous and knowledgeable, including information on a tail light recall. It made my service appointment very pleasant. Shortly after, I received an email which included a walk around my truck to verify condition. I assume this was to ensure that the truck was returned to me exactly as it was. It seems that they really care about the vehicles they service. When my truck was finished, i recieved another email, and when I saw Jillian again, she described the service that was required and was again courteous and pleasant. Made my day - and I dont have to think about service for another 5000 miles. Great experience.