To be honest and be fair I think Ill keep my thoughts on this dealership to myself. I will only say if another dealership service department is closer you might want to try them out for your VW service needs. They did provide a lyft service to take me home and pick me up. This may give you an idea about the rest. When they sent the ride to pick me up to bring me back to the dealership the info was incorrectly put it. The driver was sent to the dealership to pick me up not my home...thus occurred 3 times. I waited about an hour outside my residence about an hour of my time. This dealership has so many excuses about everything. But if you have an issue they could care less. This is to say nothing about the service experience itself. I have had over 10 VW cars in my time. I would rank this dealership on the bottom of all time. This is my experience and my opinion. I think that sums it up without getting negative except for the facts.

Been here a couple times now to have my car serviced and always have had a great experience. They are quick to fix any issues, and point out future problems without ripping you off. They made a great recommendation as well. Would recommend. Craig is great, he’s been the one to help me so so far and has outstanding service!

Prompt, friendly and efficient service in a clean well ordered facility. Costs are competitive with other Volkswagen dealerships.Considering the complicated electronics in newer cars, it is better to have them serviced at the dealership. Central documentation of regular scheduled service can make a difference in whether the manufacturer or you pay for recalls, defects, repairs; and can support possible legal claims.Once your cars warranties have expired, alternative service facilities can be more cost effective. The technical knowledge base would be wider spread and less specialized by then.

Jack Daniels (YES!) provided great service on short notice when a trouble light came on.Service was a bit pricey, tho.

I have been going to Mission Bay VW service garage for the past 2 years after going to South Bay VW. The service has been fantastic. They have helped me immensely and have not once over charged.Every guy I’ve spoken to there is honest and a straight shooter. I have been most in contact with Craig and I can not recommend him enough. Great guy and doesn’t try to sell me on more service unless necessary.Trust is hard to find in car maintenance but Craig and all the guys at Mission Bay VW have been great.Wish I could give 6/5 stars!

I liked it. They were always very friendly, helpful and reasonable here. They kept me informed and had nice bathrooms and a well stocked lounge with TV, magazines and coffee/tea/hot cocoa. Once an employee got me a spoon from the employees lounge, since they didnt have any in the customer lounge only stirrers, so that I could eat my ice cream :) . They work fast and reliably and I will miss going here since I no longer have a vw

Glad to do business with a great group of people.

Great service and friendly staff. A service I trust.

Okay that good thank you I sending to back right or no

Always service car in a timely manner and lead staff polite.