This store was very welcoming both by the environment and workers. They were wiping down the displayed phones and that brought me great comfort. The mobile expert Joseph who helped me answered all my questions and explained my plan in detail. Overall, great experience. Will definitely come again !

Thank you Vanessa and Joseph for helping us out. The t mobile on Maclay had given me false information and direction. Luckily they were able to help us out at the San Fernando rd location and hook us up!!! The service was great, the vibe was amazing and Vanessa and Joseph really took their time to help us out. Thank you for making our experience one to remember. We’re definitely coming back again when we need something else and definitely recommending my family and friends. 👍🏽👍🏽👍🏽

The staff at T-mobile were fantastic!! In particular, Chris helped my family and I tremendously! I already had an account and transferred 2 family members to my account. Chris’ people skills are on point.Also Jackie happily spent time answering my brother’s questions on how to use the iPhone. Everyone helped without hesitation and happily. I highly recommend going to this T-Mobile location. We even got a fun bandana for our dog Polly. Even Polly jumped onto the T-mobile bandwagon.

Great customer service. I will be coming back to this T-Mobile but with Denise! Denise walked me and my teens through the whole transaction and broke down every payment I was going to expect. We received great deals plus saved some money! Thank you Denise! See you next month.

Came in to leave my parents account and get my own T-Mobile service Denise Helped me with transferring my service over and making sure I got a great 5G deal. Sucked I had to put a big deposit alzo Noticed they are very fast and straight forward. Great customer service, tank you

I was amazed with customer service that I received from Chris! He was amazing very caring and beyond helpful he answered all my questions and made sure I understood everything before I left the store. Thank you Chris for your amazing attention to detail and for helping me with getting my twins their first phones.

Vanessa the assistant manager has amazing customer service and helped my daughter and I get new watches! Definitely recommend going with her! Overall great experience. She broke down everything so well as to what my new monthly would be with the promotion she gave us!!

Received incompetent service, misinformation, and misdirection, which resulted in a waste of my time. Youll receive better service speaking with an agent over the phone. The one staff member outside was posted and continued to play his very loud music. My dad had to specifically request him to lower it down because we couldnt even hear him. Then, I asked him to help me remove a line and upgrade my account to their newest Magenta Max, which he quickly stated his location could not assist with. To top it off he said the Magenta Max 55 could only accommodate 2 lines, which is completely inaccurate.

I came here to refill my prepaid phone account, they took my money but for some reason or another the payment did not go through. When I called then store to ask about my line, they tried to make it seem like they undercharged me and thats why it didnt go through, he asked if I had a receipt, I didnt because I had opted for a text receipt instead, he replied oh well luckily I printed it out anyway implying that he somehow I messed up but he saved me lol. I went back the next day and the customer service was horrific, I was asked for the receipt again by a different person, I told her that on the phone I was told that they would save it in the office, she responded with oh we shred everything from the day before I pointed out the guy who attended me the day before and she completely ignored me. I was made to feel like all of this was somehow a mistake on my behalf when the only mistake I made was walking into this store.

Absolutely amazed with the customer service that I received from Vanessa! She answered all of my questions & made it easy to switch over from Verizon not only am I in love with my new phone but also my new watch. She was very informative & helped me find exactly what I needed!

Thank you ANDY!Fantastic customer service! We came into the store Sunday September 12th around 6pm maybe to get a new line & phone. Every question or concern we had he answered & broke everything down for us. We received amazing service, once again thank you ANDY! Btw loving my 12 pro mini!!! Also the store was very clean & the other workers were very welcoming!Keep up the good work !

Worst T-Mobile store and experience EVER! Do not waste your time here. They promise but do not deliver, the people that work there have no idea what they are doing, and you can wait for a long time even if you have an appointment.

Vanessa was super helpful. Helped us lower our payment. Got a new phone and lower payment!

My experience was perfect, I was assisted by Andy, a worker who translated to my mom (Spanish). I would recommend 10/10 to anyone who wants great vibes and needs help in setting up your new phone. 😀

We were helped with Joseph but he was trying to charge my dad’s account 121.50. When we consulted with Joseph, he told my dad that adding two direct lines under his account would only cost $80.00 in total. Joseph did not explain thoroughly to us that T-Mobile would charge us for the promo nor that it would be credited back. This wasn’t the major issue. We discovered he “forgot”to tell us that he unwarranted an $18 protection plan without our consent. As a matter of fact, Joseph didn’t even ask us if we wanted a protection plan, he just fraudulently added it to my dad’s account. We care about my dad’s finances and having someone trying to ADD A PROTECTION PLAN WITHOUT OUR CONSENT is FRAUD!

Beware! This store hides fees and is not upfront about charges. My daughter got a new iphone in November of 2020. They’re supposed to ask you if you want the Apple insurance, we weren’t asked. They just added it. Then my other daughter in June went to buy a phone, we also said we didn’t want the Apple insurance, we come to find out they added the insurance too. They didn’t even ask us. They just focus on what they can sell to you. They don’t care if they screw you. We’ve been on the phone with T-Mobile for hours trying to get the fees waived and I was told to go into a corporate store. Our account is on auto pay so we didn’t realize until last month that we had been charged all this time.I will never again go into this store.I would recommend you go only yo cooperate stores.

BIG SHOUT OUT TO JACKIE !! I was rally hesitant to get a new phone because it takes forever and most people try scamming you. Luckily Jackie made this process smooth, fast and easy with a fantastic deal and p.s I look forward to my T-mobile Tuesday’s !!

Great customer service from Jackie!! She was super helpful and efficient in everything I needed.

Joseph was extremely helpful, and we received excellent service. I would highly recommend him, and this store to all my friends, and family.

Danny was great. His service was fast, friendly and helpful. Will definitely coke back.

Super super bad bad .. we waited for 30 min to just they see us only tree employees but they’re super slow on porpoise..

Joseph was awesome!!! Great customer service!!!!

I had a great experience with all of the staff at this store. Ask if them are very friendly and also very professional. Thank you very much i will be going there all the time.

Wish I read the reviews before coming here.I pay monthly for insurance and when my phones touch screen stopped working they shipped my replacement here but when I came to swap the phone they wouldn’t accept it since they tried saying the scratches looked like “chips”.Anyone with eyes and a brain can see they are not chips. Scratches are acceptable under the “normal wear and tear” policy. Then they told me to come back another day to talk to the manager. No thanks. Got the phone fixed by a 3rd party I just to avoid the headache. Time to call the “insurance”.

I love this T-mobile store. Everytime Ive came here theyve always been great to me. Theyve always been my number one favorite locations to go to, to get new screen protectors put on my phone. They do a magnificent job and Im always seen quickly.

I really couldnt believe the customer service there. The manager Sergio was so rude and didnt want to give us any information about deals. He refused to give us a refund. I enjoyed this company for a long time, but after this experience I never want to sign with them again.

Was looking for a pair of AirPods Pros right after the New Years hit and wasn’t expecting to find any around. Called the store and Martin C answered and let me know they had 1 pair available. Was very friendly and helpful on the phone. When I showed up to the store he was the one that attended me as well and was even friendlier and helpful in person. Over great experience I had and was very pleased to shop there.

Loved my first experience w/ this location! Martin C. was more than helpful & made switching over so easy. Would definitely recommend this store & his customer service 👍🏽

Really awesome experience went in today to get my jump on demand. Martin was the person who helped me out hands down one of the best experiences I have ever had at a T-Mobile store. He didn’t give me a run around or nothing straight to what we needed to get done. Would definitely recommend this spot to anyone and to ask for Martin, great customer service and attention to customer.

Long time AT&T customer and will never go back. Right from the start Martin was inviting and engaging. He was extremely knowledgeable and helped us with our thousand questions. When my little one was running around, without a hiccup, Martin put on some cartoons. Took a lot of pressure while we got 3 new lines. Place is clean and friendly. I highly recommend it this location. Ask for Martin

Excellent customer service, very friendly every time I go there this time Denise attended me and she was very kind and patient with me. Absolutely recommended.

If I could I would give this store a lot more stars !!! Cristian just went above and beyond. Gave me details on everything and got me a really good deal! Overall very happy with my visit. The staff is so welcoming and really seems like they want to be there!!! Keep it up!!

I called in for an item today and Martin was the person who helped me out when I arrived at the store. Martin was the best! He made the process so easy and I even ended up buying more things because he was such a great help. I will definitely be coming back for his assistance. Thank you

The service at this place was amazing. Martin C. Helped my mom and I get a new phone for her and he was very patient and nice. Everything was done correctly and smoothly so overall it was great 👍

If you are looking for great service and perfect costumer care this T-Mobile in San Fernando is the place to go. DANIELLE is a employee there and my experience there was amazing she took care of all my questions handled everything I needed fast and easy. Great employee go to her for service she delivers. I will always go back to this store just to experience the way she took care of us and acknowledging us. Thanks DANIELLE

I had attempted to start service online wit T-Mobile which turned out to be a complete waste of time and utter nightmare. After 6 hours of dealing with T-Mobile over the phone and playing g a cat and mouse game with them I finally walked into the T-Mobile store on San Fernando. My experience was a complete 180 from the experience over the phone. Martin was the gentleman that assisted me with my dilemma. Martin had patiently dealt with customer care and was able to straighten things out for me. Martin was a blessing. Even after service was established, I came across a problem the next day. Martin was at the store and again selflessly and patiently was a pro. Straightened the issue with customer care and resolved the problem. Martin is the man and T-Mobile is fortunate to have him on their team. Thanks again Martin for going above and beyond for a customer. Top notch service!

T Mobil have to train their staff are disrespectful Costumer Service TerribleRegister 11 and 30

I wish I could give this store a lot more stars!!! Martin C went above and beyond, he explained everything thoroughly and was very patient answering all my questions. He was amazing!! I will be recommending him and the store to all my family and friends.

Very good service.Explained everything very well!

I forgot a few things I needed them to do for me but they will safely trash my old phones!! There was a line but it went quickly

Jessenia thank you so much for being a total lifesaver!! I called 1 hour before the store closed asked if they had a phone in stock and if she could help me with my upgrade. She said yes so I drove over as quickly as I could. As soon as I walked in she greeted me with a smile and was able to help me out and get me going in less than 15 minutes. She was extremely helpful and friendly! Great customer service!

I would like to speak highly of a certain employee whose name is Gloria shes located in the 9705 store in San Fernando she has been a great help to me this is the second visit on the first visit she informed me of the Tuesday freebies and I was able to get an umbrella and it so happens that on that day it was raining sycophants shes very personable has a great personality and is extremely helpful to the clients. On my second visit she was able to accommodate me with Netflix as well as giving me advice on some hacker that I was having problems with and in addition to that she was personable highly intelligent and very nice. Thank you team mobile for hiring her

I came in and needed to get an upgrade. I called and was told that the location closed at 8pm I have been a loyal customer of t mobile for many years. And was told that they were closed and it was still before, I drove all the way from Malibu, which is more than 25 miles and all they could say they couldnt help me?!!! Wow what great customer service 😒 I dont even know if I want to keep T-Mobile as my provider after that.

Great customer service. Nick helped me move from Verizon to T-Mobile. He gave me the best deal without hurting my pocket. In addition, he continued to help me after I left the store to get all the paperwork needed in order. Definitely a good experience . Happy customer.

If you want quality customer service this is the place to go!! Martin was an extremely professional representative to my visit earlier today.... I extremely recommend you this location... they were all working as a team.

I was beyond impressed with Martin who took the time to listen to my needs and show me all my options. He is very patient, knowledgeable and friendly. He took the time to make sure my 3 year old was entertained while we went over everything and when we ran into an issue with the phone I wanted being out of stock he went above and beyond to make sure I was satisfied with a different phone. I highly recommend his service and Tmobile, I left AT&T and totally happy with Tmobile.

Christian was amazing would come to this location anytime i have an issue or need to get a new phone he took ownership of my problem and helped me out. He knows what he doing and gave excellent customer service.. not to mention the manager Osvaldo, both are really good reps of t-mobile. :)

Went in asking details about plans because I was an AT&T customer. The store was clean and fairly busy but I was able to get help right away from a friendly rep. Off the bat the rep made everything simple and she was really friendly and informative. She made it really easy to port over my line and I would highly recommend the associate,Gloria, and the location itself.

I just have to tell you how amazing our customer service rep CHRISTIAN has been. He literally spent two hours with us while we figured out the best option for us and our 9 lines 😂 I couldn’t of asked for a better rep!! T-Mobile you’re lucky to have him!!!!!!!

Went in to Chang my service from Verizon to T-Mobile. The rep that helped me made it really easy to port over. And on top of that Gloria was able to save me about $80 a month. Great service and pricing.

I had the best experience with Martin C. Hes has the best customer service! Highly recommend him!

Spent Tuesday afternoon at this location switching over from Sprint. Nick was very helpful and friendly on helping me with my transactions. He was patient, informative and looked for the best deals he can offer.

Horrible place wait 2 hrs of my time for nothing. They dont provide you with the correct information until they make the mistake you find out that they wouldnt be available to help you out. They wear a shirt on the back says changing wireless for good you should change service for good. Give your employees better training

7 year customer. Ready to purchase a phone today. They seem to be worried about the phone calls istead of 1 on 1 customers service. We started our processing my order until she started atending another customer.Then totally forgot about me. Defeats the purpose of a store front. 100% ready to purchase a phone today. But I had to walk out.

Martin C was a super helpful he is a super star

Walked in and Martin helped me out right away, was able to get my plan and phone that I wanted without any issues, would strongly recommend this store

Entire staff needs to be FIRED!!! Always seems to be more occupied with socializing and phone calls than the customers or task at hand. I have already filed complaint against this store they dont deserve anything but a pink slip!

Osvaldo was one the best most helpfull employee I have ever met but not only did he help me step up my phone but was patient with me. Cristian also was twice as helpfull I recommend coming here for all your phone needs.

Lady was super helpful. Stayed way past her time to help with an issue from another carrier. She really went above and beyond :)

Awfully customer service, putting favorites before customers already there

DANielle was amazing she helped and answered all of my many questions. She has so much patience gave us a comfortable experience

Cristian Martin and Juliana were great help! They helped me get my data transfered with no hastle. Super friendly as well.

The staff need more training spend over 2 hours.She did not know the promotions.I came out with out anything !!

The staff were awsome!!!! Great service I read a couple of the reviews and thought the worst but I noticed that it happened years ago!!! Be aware people this T-Mobile has GREAT customer service.

Juliana and Martin great service, explained every detail, Im glad I switched

This is the WORST T-Mobile store I have ever stepped foot in. Rude employees that have no idea how their company operates. I came in with my note s8+ that I dropped in my driveway, I have jump and wanted an iPhone X. Ok. Employee tells me they cant accept it broken...understood. He gives me a repair place that they suggest. A $340 repair later Im back at the store. Except the same employee says they cant take it because it doesnt look right ( I think I didnt look right to him), to add insult the manager wouldnt speak to me about it. Well 20 minutes later and onward to the next official retailer, they had zero issues taking it back and giving me an iPhone.Case in point. DO NOT SHOP AT THIS LOCATION! Waste of time, awful employees and inept management. Google makes me give 1 star, they deserve none. Save your time, go to the Van Nuys T-Mobile, they are very pleasant people.

This is the best tmobile i have been to. cristian and juliana were super helpful. I will keep coming here!

Martin was fantastic. He took ownership of my problem and made it his. He fixed my Galaxy paring problem. Took time but he reinforced my belief in TMOBILE. Thank you.

She was so helpfulGloria was very very helpful and helped me with all my questions that I had would defiantly recommend!

Nick is a very helpful guy made my visit so much easier ... overall great experience in this store

Awesome customer service

THE ONLY WAY I CAN POST THIS IS BY GIVING THEM A STAR THEY DO NOT DESERVE.I have to agree with any negative reviews this store gets. I was with Sprint for 20 years, and this is the worst Customer Service I have experienced.This was the 3rd time an employee of this store lies about something. This time my daughter took in her Iphone that had stop working. An associate tells her that after checking with the store manager and another associate they cant do anything because there was a small chip on the screen, but she could take it to this repair shop and they hand her a flyer and sign it (kick back?) she could have it fixed and then bring back the phone and they could then send in the phone for warranty repair.She gets the screen fixed for $80 goes back to store and another manager tells her that they cant because now the phone has a dent in it and the only way now is if she pays the deductible ($250.00) and has the phone replaced. Needless to say I was not a happy camper. The manager on duty refused to help in any way. I did tell them i was going to file a complain against this store and he then said go ahead. I ask for business cards and miraculously no one had them. they were all out or new to the store and they just ran out. I dont understand how they are allowed to lie to their customers and why we dont just keep filing complaints as customers we have rights.

I went in to make a payment and juliana was very helpful and friendly ended up buying a new phone case left very pleased :)

That was a very good experience When somebody gif patient to mi and answer all my question ..🙏for my is a good service tnx jessenia 🌟🌟🌟🌟🌟

Gloria was very helpful. I would definitely go back to her.

Friendly but redirected me to best buy to purchase a hotspot though they had one in stock. I left. Best buy does not sell tmobile hotspots. Found another Tmobile who sold me the hotspot no questions asked.

Danielle was amazing very helpful and courteous keep her!!!!!ThanksWalter Vasquez

Had an issue with the warranty on my phone and a very large bill that they were trying to charge me with the but the staff at the store took care of it and my fee was waived excellent customer service great job

Very pleasant, patient people working here. GREAT CUSTOMER SERVICE!

The staff were very welcoming and knowledgeable. Glad they were able to answer all my questions.made my decision a lot easier Thankz Maria

Be careful when shopping here they will lie to you. I came in to buy an IPhone X and was told the only way to buy it was to buy other items I didn’t need. They said I couldn’t buy the iPhone unless I bought a speaker, Bluetooth headphones and a case for the iPhone. I asked the girl if I needed to buy these items and she said yes if not I couldn’t purchase the iPhone. I went to the North Hollywood T-Mobile store and the employee there told me that they had lied to me. So I went back to return these items and they even wanted to charge me a restocking fee. I wanna go back an get the employees name so I can put it on this review because when I went to return the item she wasn’t there get her name. Buyer Beware

Extremely poor customer service. Went to add another phone to my account. Upon giving the account information they asked to see ID. I had to go back to get ID. Upon giving the the ID they wanted the primary account holders approval even though my name is in the account. Provided the phone bill, even after all that they wanted us to call the 1-800 number. Next day went to another location and got done in 5mins.Complete waste of time. Save yourself some time and avoid this store.

René This is very very helpful Very good Person to talk to

Maria and Raman were very helpful and were very on point with my account and information... thanks for ur wonderful experience:)

Thanks for all your help Maria she was very helpful she should get a raise

Terrible customer service. We bought a new phone and they ended up switching the account, which was fine. However, they somehow changed the social on file to some unknown number & now I cannot access my account online. I called and was told to go into a store so they could physically verify my identity. I then go to the store and the young lady told me she couldnt help me and that I should call CS... well I just called customer service and he was certain that this is something they can and should be doing IN THE STORE. I wish I could give them 0 stars. Theyre just rude, are always busy, take a long time to handle anything and the store is filthy! AVOID THIS LOCATION

Worst customer service of all T-Mobiles. Unhelpfull staff. Needed a sim car swap and they wanted to charge me $20 for it when in other T-Mobile stores They do it for FREE!Definitely not going back, even if that means driving 15-20 to a different location.

Thanks for my New tablet i dont remember tge reps name jusr grateful

Thanks for my husbands new phone I recommend everyone to this store manager and staff are great

Went in to check out a phone for my son and was able to get him a new tablet with his Galaxy Edge phone

Thanks for my new phone I love it I recommend everyone to this store the staff is very knowledgeable

Thanks for your great customer service Maria

The guy said I couldnt get my ETF paid because it was more than 2 months I explained I was in the military and i couldnt immediately take care of it then he went to ask the manager and came back with some bullshit excuse that I couldnt because I changed my phone number. I called tmobile customer service and they said it wasnt a problem and they took care of It. They are rude! And I had to approach someone in order for them to help me. The guy even told me I didnt have to go in I could do it all by calling 611! What? Are u kidding?

Experience completely depends on who serves you.

When I post anything Im thinking of the employee making the person welcome. That way we all end up coming back and this place did just that.

Thanks Kevin for your great service

Great customer service.... only reason Im still with this company.

Bad atention.and lnformation

Service was fast. Never got disappointed.

Great customer service in San Fernando store...thanks..