If you find yourself catching a deal at this amazing dealership, make sure Kevin helps you out. I had the most AMAZING service from Kevin without stepping a foot in the dealership. Im from Los Angeles and wasnt able to see the car I was interested in person but, Kevin was considerate enough to send me videos of the car and any pictures I requested. He wasnt hesitant to answer any questions regarding the car and even fixed some of the things I wasnt sure about in the car. I wasnt able to purchase the vehicle, but I recommend anyone thinking of purchasing a vehicle to ask for Kevin Nyhus! Thank you again Kevin!

Richard was very kind and helpful. I took my car in for service that I scheduled on line, but he couldn’t find record of it but says they will still service my car. I was very appreciative that I didn’t have to make another appointment especially since I just finished a night shift.

San Luis BMW goes above and beyond that which is required when performing service. They are very attentive and strive for excellence in customer service. They communicate information and make sure that customers are cared foe and comfortable.

My sales team, including Tom and Jose were amazing! The finance director was a delight to work with! No games and no pressure! The presentation of my BMW was a sweet surprise! Bringing my whole experience to an over the top, WOW, dream purchase! Thank you to all the BMW team! Ill be back and I will send everyone your way!!!

Great dealership experience that ended in me being able to drive home with my dream car! Kevin helped us throughout the whole process that took about 2 weeks and we couldn’t have asked for a better salesman. Would definitely do business here again, without a doubt.

Wow!!! I cannot say enough good things about this dealership!!I usually dread working with sales people, and expected to have a loooooong day today…. But, it was quite the opposite.The staff was so friendly, eagerly answered all of my questions, FAST with paperwork, and most of all, NOT PUSHY AT ALL!My salesperson was Eddie, who I would highly recommend. He knew his stuff and really catered to me in the way you would hope BMW would cater to you. He’s a true enthusiast who probably knows more about the cars than the engineers, and that knowledge was super helpful dialing in the exact right car for our family. He’s your guy!I also worked with 2 other teammates, Eddie’s manager and the finance manager. Both were great, and the finance manager, Kirk made all the Docs super easy and got me out of there fast with a killer deal on a great service plan.I came all the way up to this dealership 6hrs from San Diego, and will certainly make the trip back for my next purchase because it worth the team I got to work with. This team was different and the culture was VERY laid back and supportive. I really felt like they were working for me in my corner.Thank you Eddie and team, 5 Stars!!!

I needed my brake fluid topped off. They flushed my system and refilled it. I wasnt planning on waiting, however the waiting area is comfortable and it wasnt a hassle. I ran into Cameron Love and he spent time filling me in on whats new. GREAT EXPERIENCE!

Mr. Mitch, the man dedicated his love and passion to the customer. Although it’s my first time buying the car, he assisted me to go through the whole process with sincere! I felt deeply taken care of and having the best experience here, and I’m definitely giving a 5 star to the team and Mr.Mitch! If y’all wanna get a dream car, Mr.Mitch is your man!

James and Darrel were absolutely AMAZING. I was looking at a few different cars, some at different dealerships in the area and ended up going back to them because of how kind and authentic they were. They were helpful, patient, not pushy and got me EVERYTHING I wanted plus a little extra. Best car buying experience ever.

I would definitely recommend San Luis Obispo BMW. Everyone was so nice and made it a memorable experience purchasing my first BMW X3. Thank you Stevie

This review is not related to sales or service, but regarding the General Manager, Vincent Troncoso. I recently interviewed for the position of service advisor. I met with 3 people while I was there. The service manager, the controller and Vincent Troncoso. Vincent was the last interview. During my meeting with him, he kept mentioning that the company motto was integrity and family values. Also told me that the company was Christian based. He said that integrity was very important to him, and that he was a man of his word, and that he told it like it was. At the end of the interview, he said that he would call me that night or the following day. This was on a Tuesday. I didnt hear anything from him by Thursday, so I sent him an email. He responded saying that he was sorry and that he would call me the following day (Friday). Friday came and went and now its Monday. I sent him another email. And that email has been ignored.What happened to the so called integrity? Or the Christian values? Or even keeping his word? And he is the General Manager of the entire dealership! Its amazing how many people can talk the talk, but dont walk the walk. All he had to do is make a two minute phone call or even send me an email. But I guess that isnt in th

Called to ask for appointment and they could provide immediate response. Completed service while I waited

Kevin was an amazing salesman. Best car buying experience I’ve ever had. He definitely went above and beyond. 5 stars all around :)

Great service every time I’ve needed it. Very efficient.

Mitch, Nathaniel, Scott, Jose… EVERYONE… amazing. Truly amazing. Customer service is OUTSTANDING. They are all so nice and they care. Mitch went 100% the entire time and went out of his way to make sure we were happy. The VIP experience was beautiful. Nathaniel knew how to keep us engaged and comfortable. These guys and this dealership is a different type of bread. Please please please go here

Mitch Fantastic!!!!!Thank you BMW SLO, Thank you Mitch.Dealership was 190miles from my location, and they were the only dealership has the car I want in stock. Shout out to Mitch, he patiently explain the car and even shoot a video for me. Just feel like I was there.Friendly staff, smooth service. Would come back for another upgrade in the future.

Our client advisor Eddie was Incredible! We walked right into the showroom and he greeted us immediately! Eddie was so knowledgeable in everything on the BMW X5. As a new customer to the BMW world we felt completely taken care of with Eddie’s service! I would highly recommend Eddie if you visit the San Luis Obispo showroom.

I want to Thank the whole Team at BMW San Luis Obispo. I had the best experience ever! They made me feel welcomed and the whole experience was positive and smooth. The introductory, the test drive, and paperwork were top notch. I took my Niece with me and she said this was a great, perfect visit. Thank you again to Stevie Carrasco and Daniel for taking the time and answering all my questions and making me feel at home. I highly recommend you go there. Made my trip all the way from Stockton and was not disappointed. Will do it again!

Fairly smooth experience. Did a great job on the oil change and interior air micro-filter. Also, ordered a second key/remote, and it looks like it was a bit cheaper than going though BMWs key hotline, as long as no other fees and it was ordered properly, I call that a win.

Amazing! Shout out to Ramsey. I had an issue that needed attention at 3pm on a Saturday and was taken right in and problem taken care of. Ramsey was incredible. Very professional service. Beautiful dealership and lounge. A++.

Vince and his team couldn’t have been better to work with. From the beginning when they were finding the car we wanted, to the end when they went out of their way to deliver it, we truly wouldn’t ever use another BMW dealership. We love the car and having such an easy and stress free experience made us love this place so much more!

I’m from New York and I saw a beautiful M4 on their website, I decided to call for more information. Spoke with Ryan and he gave me a lot of insight, along with the assistance of Mitch sending me visuals of the actual car. We started the process and the deal was done in about an hour. One of the easiest purchases I’ve ever made. I’m already looking forward to my next car from them. Thank you.

We shopped from the entire Bay Area thinking the inventory might be better. Of course we found our perfect “ultimate driving machine” in our hometown.We were helped by Kevin who gave us friendly Central Coast hospitality and service. The test drive with Kevin covered all the great features, some that we couldn’t even begin to imagine. The financing was breeze without pressure and straight forward. Don’t be disappointed, shop local and drive home happy!

Mo took care of my service schedule and oversight todayGot me in last minute as I’m in between trips and service was overdueDid a great job efficiently processing paperwork and car wash. I find the whole crew at BMW San Luis Obispo friendly and competent and patient and knowledgeable The car runs like new with at nearly 50000 mi

Excellent service all the way around. Ramsay was very attentive and professional. He told me is was rather new to your dealership but he seemed to have it down. Hell make a great long term employee.Thanks as always,Lisa

Never before has an auto service appt. been so pleasant! To be able to sit and continue working in such a clean environment was wonderful. Then, when the car was ready to go - no charge! Love my BMW!

Not the best experience here. We flew in to buy a truck that was advertised on auto trader saying that it had active Blindspot detection. We called just to make sure before we flew in and they assured us “yes it does have it”. When we got there to test drive the truck we realized it didn’t have it. Instead they tried to get us into another truck but never took responsibility for giving us wrong information. In fact instead they apologized for the confusion but never made any attempt to make it right. They kept saying, “we can have a conversation about adjusting the price “ but we had to push that along and they finally offered to take $200 off of the price. Just no real actionable things to make up for telling us bad information. Just out of principle. It was really disappointing and a big waste of time. We ended up walking out and picked up a great truck this weekend from a different dealership.

I was lucky enough to call these folks just in time to order my M2 Competition! Ryan and Jose were great to work with, also Dwayne (?spelling) in financing. Highly recommend this dealership wherever you may live (I’m ordering from Pennsylvania!)

Very wonderful experience...First time there. I had been on the road for close to 7 hours on my return trip home from Northern California... my service light went on and the nearest service center to my location was San Luis Obispo...I drove in and sure enough Connor was first out and was able to take my car in right away...Super customer service.. answering all my questions with a smile...I will definitely recommend this BMW Service Center.Thank you

BUY YOUR CAR HERE!!! I can’t express how amazing this dealership is. Their customer service is incredible, and I couldn’t be more impressed. James helped my boyfriend and I trade in our jeep for an amazing BMW. He was SO helpful and knowledgeable about the whole process. I never felt pressured or got the pushy salesperson vibe here AT ALL. James helped me find the right deal for the trade in and I am so so grateful for everything. The entire staff is wonderful. I would recommend to my closest friends and family.

I was trying to get a quote for a service repair and the service advisor was adamant about me bringing the car in, even though I was telling him exactly what I needed. The job is pretty straightforward. So is that shady or is it shady?He kept on saying how his guys (service technicians) needed to see the car. Not sure why, when I know exactly what the car needs... and then I mentioned the labor guide and he was like, let me get my service manager to speak to you. Huge red flags.Just dont own a BMW in California because its hard to find an honest shop these days. Get a Toyota and if you want luxury, theres always Lexus.

We were less than impressed by the service department here! The service people are very casual & don’t follow up on their words. Reason for going was a smog check & so add on a maintenance service - they forgot to do the smog check!!! Now have to take the car elsewhere to get this done. Not looking forward to having our new SUV serviced here when the time comes.

Where to start! First of all, Paul Woodard and Jose (sorry forgot his last name) are incredibly awesome! They both seriously gave me the royal treatment from the moment they first communicated with me. They made the process of buying a car so effortless and comfortable. I strongly recommend this dealership! You’ll be treated like a king or a queen. Thank you SO much for everything, Paul and Jose and of course, BMW of SLO!Cheers!Tom

I came into BMW SLO with a convertible top issue and every person I interacted with was so kind and did their best to provide a quick service! I was there for a few hours but in the meantime I was offered coffee and water and given periodic updates on my car. Despite the pricy bill I had to pay, the customer service made the experience better. I highly recommend going to BMW SLO to deal with all of your BMW needs.

Quickly and efficiently took care of repairs and did not try to do the minimum when covered by warranty. They seem to truly care about getting it right!

Great people to work with. Made purchasing a new BMW very comfortable and no stress at all. Have purchased from this dealership in the past and continue to be impressed with their service and professionalism.

Paul was excellent. He really cares to put you in the right vehicle for you. My experience couldn’t have gone any better. The entire team makes you feel welcome and creates an environment that makes buying a car feel simple. 10 out of 10 would recommend.

Great experience purchasing my new car. Kevin went above and beyond making sure everything went smoothly. Definitely worth the drive and would do business here again.

Amazing Service Department I just moved to San Luis Obispo and was having car issues.Eric was incredibly helpful and assured me they could come to a conclusion as to what was wrong.He kept in contact from start to finishgiving me updates and finding out what was the cause.Finally within a few hours they found immediately what was wrong.Fixed It put in the new part and my car is driving perfectly again !Big thanks for incredible service !Roberta Peters

Mr. Zamudio was patient, respectful, enthusiastic and straight forward with details about pricing, financing, and an overall amazing experience at BMW San Luis Obispo. If you’re in the market for any vehicle at BMW SLO I highly recommend speaking to Eduardo Zamudio. Definitely one of the best salesmen in the area thank you!!

I recently purchased a car from SLO Bmw and they are very dishonest about the CPO process. They lured me there by saying the car was certified pre owned for the price that was listed online. We agreed on a price before I got there. We went over the deal and the payment was the same as discussed. I signed and didn’t pay close enough attention to the full sale price of the car and they charged me a extra $5000 for the CPO warranty and didn’t notice until the following day. I called to ask why the sales price went up, thought it must be a mistake, the sales manager did nothing but lie and make excuses. The car also only had one key and the salesman said they would order me another one and they never sent me that either.I gave them every opportunity to make it right. Very Dishonest and will bait and switch and gouge you. Save yourself from getting screwed and go somewhere else. I wouldn’t recommend this place if it was the last car dealership on earth.

The service was excellent. Our concierge. Conner, was extremely helpful as always.

They seriously low-balled me on my trade-in and they added in a thousand dollars of dealer add-ons that I had removed and they tried to sell me a seven year extended warranty for five thousand dollars that was only good for three years but eventually they came around. Overall everything worked out. Typical car sales.

Connor, Mo, and the BMWSLO service team consistently provide an excellent experience and quality service.

We felt welcomed from the moment we stepped on the lot. Everyone we interacted with was very nice, very thoughtful, and really great to work with. A great experience from start to finish!

I brought my X5 for a oil change. They found and addressed a recall for my car. They provided transportation while they worked on the car. Everyone was helpful and friendly. I would recommend 👍

I had a great experience working with the team at BMW of San Luis Obispo. I worked specifically with Eddie, who was the absolute best. Not only was he very friendly, cool, calm, and collected, he was also very knowledgeable and did a great job presenting me with options that were beneficial to me, the customer. Eddie is not your usual sales person. He really focuses on earning the clients trust and building a strong relationship. I recommend checking out BMW of SLO when shopping for your next vehicle.

Got stranded 132 miles from home.Spoke to Conner Morrison at BMW of SLO where my BMW was being towed. He said he would wait for its arrival and send it to service for diagnostics asap. Coolant system needed parts which were on back order from Germany till Oct.5. He and the parts dept. went out of their way to track the parts rather than wait till Oct. 5th which would have left me without a car for over a month. Car done in five days including oil change that was due and recall without having to ask them to perform the extra services needed! Conner coordinated with BMW Roadside and Delivered my car to me via flat bed in Bakersfield 160 miles away on 6th day. Top notch service from beginning to end. Highly recommend buying and servicing from these guys. They will take excellent care of you.Keep up the excellent work Connor and staff.Dont say I said so, but better service by far than the local dealership I have been working through while leasing for the past 12 years. They can learn from you.Elias S

The staff at SLO BMW for phenomenon. I never had an experience at a different dealership like I had there. It was a very relaxed setting with experienced salesman. I never felt pressured or hurried. If youre looking for a different kind of car buying experience I would recommend BMW of San Luis Obispo. Thank you guys so much. I love my car.

This dealership committed to repair damages to the vehicle as a condition of me moving forward to purchase it, and now that it has arrived they only repaired half of what they committed to do. Not only this, but the buying process was a nightmare, as I still have no tag or registration for my vehicle almost 3 weeks later. Unfortunately they lied about making repairs just to sell me a vehicle, and no one is calling me back to offer any type of resolution on the repairs. They epitomize stereotypical dealership crookedness and I am totally unhappy with this experience, especially after I already gave them a second chance after I initially walked away since I was highly disrespected by their sales reps.Here is my experience: After I was literally yelled at by one of their reps, they called me back to apologize and asked what they could do in order to get me to purchase the car. I didn’t want to move forward but sales manager (Mitch) convinced me that he could work out my requests and told me everything I wanted to hear. Turns out it was mostly just talk. I told them exactly what I needed - including the request for certain cosmetic repairs. The dealership (Mitch specifically) promised they would make said repairs to the vehicle. I confirmed this literally 3-4 times with him. However when it the vehicle was delivered to me they only fixed half of what they committed to repair (I have photos). Mitch you let me down. I contacted the general manager Vince T about this on 8/3 via email + additional voicemails days later and still have not heard back from him.I contacted BMW customer relations, and they opened a corporate case on my behalf to address the issue. They told me the GM was supposed to contact me. A week went by, and still heard absolutely nothing. I contacted BMW CR again, and they resubmitted the case once more. I was told yet again that someone from the dealership would be readying out to me. It’s been almost 20 DAYS and I still have not heard from anyone. This is only one of the many issues I faced this dealership. Bottom line - I’m bothered by the lack of communication and false promises. Plus staff needs to be retrained on communication, and handling out of state transactions - especially ‘Darryl’ in finance, who came across as someone who was still being trained. He drug his feet to send proper title work and when he did, it was incorrect. And he hung up on me at one point. It took him an entire week to connect me with the title clerk (whom I must say was actually breath of fresh air to work with).You would think that after all the frustration this dealer has put me through, they would be willing to offer an acceptable resolution. But no. The fact that no one has even bothered to contact me about this shows this dealership clearly does not care about honesty, integrity, or the happiness of their customers. They tell you exactly what you want to hear just to push a sale, but once the vehicle is sold they ghost you (case I point). I have just one word: KARMA. If you don’t care to rectify this situation, it will come back around in some way shape or form.Buy your car elsewhere.

Gage is always so knowledgeable and helpful. I look forward to service w gage knowing I’m in good hands 😁

I had the BEST experience ever purchasing a car at BMW at SLO! It was well worth the drive to the beautiful central coast for LA. Shout out to all guys especially Kevin my new BFF!From the beginning to the very end, I enjoyed every moment especially the grand finale!!🥳🎉

Great experience with Kevin handling the online sales process. They made purchasing a car from 300 miles away seamless.

I brought my car in for a scheduled service. I was greeted by Gaige upon pulling into the service bay. From beginning to end, Gaige provided wonderful customer service and made me feel like a valued customer.

Worst experience of my life in any transaction me or my family has ever done. Beyond unprofessional. I’m a Five time BMW lessee - came in to return my car and after waiting for 20 minutes at the end of the day told me and my wife that they wouldn’t take our car back because they weren’t obligated to. Only 2 weeks before they took back my wife’s BMW truck. It was clear that because we were not ready to get another BMW they behaved as they did. I can assure you if we left the lot with another vehicle this wouldn’t have been the case. To make matters even more insulting - they Told me and my wife to take the car to Santa Maria BMW. Imagine that - telling a customer to go to another dealer down to road???!!!! Good news is - Santa Maria BMW is awesome. They kept the dealership open after hours for us and couldn’t have been nicer and more accommodating. Cameron is a true professional. BMW is a brand - not a dealership - however, a brand is only as strong as those who represent it. SLO BMW: F- for MAJOR Fail!!!! Santa Maria Maria BMW: A+ for Exceptional Service.

My car buying experience w/ BMW San Luis Obispo was excellent. I didn’t even have to be in state for me to enjoy the experience. The salesman gave me a personal virtual tour of the car I was interested in and as he was taping he was describing the benefits of the car. I also appreciate that every time I called I always got someone on the phone and if I didn’t I left a message and they promptly responded. When it came down to Buisness they gave me the numbers of what I was possibly looking at to finance before running my credit which they are the only ones that did that. Once again great experience, no complaints.

Great customer service! Stevie our Salesman was awesome, helped out a lot and got us into a beautiful 2021 BMW X5 M! His effort and kindness was Outstanding!! Thank you!!

Connor, is the best to deal with. Always willing to help out and know how to deal with customers. Thanks for all you do.Simon

Second car from this dealership and both times were the best encounters I have had buying a car. My son has purchased at least five from them and he feels the same. They must be doing it right, I live 4 1/2 hours away and they make the drive worth it

If it were possible I would give these people negative stars. This place is the worst, and they don’t seem to care. For the last few years since purchasing my car it has been noting but issues. The entire group is unprofessional and utterly incompetent. They falsely advertise different service packages for the vehicles you buy and then refuse to cover what is needed. Why buy a maintenance package if all it covers is an oil change? The numbers don’t add up and it’s clear that they are not being honest. The manager literally told me that he was going to do nothing even though this issue was due to his incompetent and misleading sales staff. They are crooks and I encourage you to do business with any other dealership if possible.

Conner in service was excellent. He sent me videos on the progress of them working on my car. He was very professional, efficient and kind. There was another gentleman that worked in service that helped me put in my car seat. Major thank you to him. They are very family friendly and love kids. Felt very taken care of by the service staff.

This BMW dealership pretends to sell factory certified pre-owned vehicles, but their cars fail the most basic tests. We setup an appointment in advance for a specific BMW 5e series car that we were looking at. The vehicle had allegedly completed a CPO inspection; however, while driving it on the test drive, it threw a tire sensor fault. The dealer didnt let us test the keyless entry feature. The vehicle was filthy inside and out. It was apparent that the dealership hadnt put even minimum effort into this car (not the biggest deal can fix that right...? Right?). Turns out under the mud on the bumpers were irreparable scratches, while these are cosmetic defects, they still devalue the car. Watch out for cheap tricks with fake credit reports. Dealership tried to con us into a 16% APR using a fake credit score. Ended up waiting uncomfortably for several hours for them to clear a tire sensor before driving away. Not minutes away from the dealership, we discover that the keyless feature doesnt work at all, and the vehicle throws up more fault codes, including an emergency call malfunction fault that cant be cleared without a software update from the dealer. This dealership makes buyers sign waivers acknowledging that the dealer doesnt provide a warranty for the cars they sell. Were taking this car to another dealership to have it inspected by actual professionals. Theres a reason this dealership has the lowest sticker price in California. Avoid this dealership at all costs, or you could end up with a mountain of maintenance fees days after leaving the lot.

Very friendly and helpful staff. I bought a used BMW from a private party, and the dealership called me to let me know there was a recall. They performed the maintenance and detailed the car at no charge. And did an inspection and gave me a detailed maintenance plan, picking up a few issues that would have taken me ages to diagnose.

Connor did a super job to help navigate through the insurance process and to expedite key parts for a timely and quality repair. He even put the car through a much needed car wash! Connor appears to be a great ambassador for your Dealership.

I was in a rush in order to get my car serviced! Mo went above and beyond and made sure I was beyond satisfied! Great service and very knowledgeable!! I recommend you talk to him he’s in the service department! Overall great location and experience

Outstanding Service! Dropped off car for a 10 AM Appt the next day and got a call at 4 PM that day it was done. Coast BMW is under new management and its Vastly Superior and exceeds all sales & service expectations!First Class,VIP, Personal Service for every customer.

They have an outstanding service department thatIs staffed with welcoming, friendly and competent employees. Connor in particular, is very efficient and does a great job of coordination and communication.I believe this a big consideration when existing customers and decide to stay with a BMW or decide to purchase one fir the first time.

We had a great experience today with BMW of SLO. Definitely were not thinking we would be driving away with a new car as we were just looking, but everyone was patient and made the journey of car buying smooth. This was a big purchase for my son, so it was very important he was comfortable with his decision. Shout out to Eddie, our sales associate, Scott, the Sales Manager, and even Hank in finance. All were fantastic!!

Great experience buying online with Mitch Valine and Ryan Pullara. They made the process fast and painless. Straight up folks and great service. Highly recommend them and this dealership for your next BMW!

Simply put Class. I brought in our 2011 328i that was in need of repairs as we had purchased it after market because of its first class engine technology. I spoke with Connor Morrison and explained to him the importance of this cars health that extended well beyond our enthusiasm for performance. Not only was he knowledgeable and forthright, he demonstrated the type of customer service that one would expect at BMW. The video walkthrough and candid explanations of what was needed for now and in the future put our minds at ease and has solidified our upcoming purchase at the San Luis Obispo dealership of another brand new BMW X5. They have Connor to thank for this. We normally could care less about which dealership would earn our business, but his work and that of the service department changed our minds for the better. Again, simply the class and professionalism that one would expect at a BMW dealership and worth every penny. Good show Connor! Cheers!

Amazing experience! The General Manager is doing it right. He has a good team. The smell of the building is inviting .The waiting room is outstanding. They care about you so much they want to make sure if your hungry or thirsty theyll get it for you.

Had a great experience with BMW of San Luis Obispo! Kevin was super helpful getting me acclimated to the new technology in the X5. Couldn’t ask for a smoother more friendly transaction.Tim

I usually hate the car buying process. Kevin and Hank made it painless. Thank you. Would happily recommend BMW of SLO.

Everyone was friendly, knowledgeable and professional, which made my purchase experience a very positive one. Thanks to my salespeople, Joe and Paul, and their sales manager, Scott, and the finance manager, Henrietta. They all worked hard to make it happen. I would highly recommend this dealership! Thanks.

Curtious and speedy service with a free loan car, bought 2 cars from them lookung to get a third one,a good business to work with

Well, ...of course its because of Daisy & Richard. So helpful, friendly and not pushy. I love. Love my new car! She is a real beauty..check her out!

Thanks Stevie! I love my new car.

Chris, Hank and the team at SLO BMW are awesome. I couldnt be more happy with the service or my X3. Thanks guys! Ill be in soon.

Kevin Nyhus was amazing! He catered to all of my needs and made sure I found the perfect vehicle! Hank in finance ensured my financial needs were met! It was the best dealership I have ever worked with.

James was phenomenal! He was more than patient with me as I looked at several cars. The experience overall was very easy. The rest of the BMW of SLO team was friendly and easy to talk to. My experience at BMW of SLO was like no other car buying experience I’ve had previously.

The dealership was very busy. Connor did the best he could to attend to my service requirements.Buck Cheshire.

Perfect BBQ last Thursday 👍Thank You BMW Team

Paul Woodward was the very best, detailed, salesmen I’ve worked with in this most recent car/ BMW purchase.I would highly recommend him to any family and friends, as well as I told him I’ll be buying future cars from him as well 🥂

Be careful with this company, I received a fraud Inquiry from them on my credit report, an I have never did any business with them and I stay in a different state. I spoke with the credit bureaus about this and they told me to contact that dealership for a letter of deletion to get it removed. So I got in contact with a guy named Troncoso, he sounded like a friendly guy,an he said he would help me with it. He lied to me, gave me the run around an never got the letter to me like he told me he would over the phone. I waited patiently for 30+ days, still no help at all. This dealership doesn’t deserve anybody’s money, they are okay with fraud, an have no interest in helping resolve the issue when their name is attached to it.Here’s a screenshot showing how my texts messages were ignored, until I mentioned taking it to court.from June 15th,I didn’t receive a response back about this fraud inquiry from them until July, 20th, today.

My experience at San Luis Obispo BMW was Outstanding! Everyone was so friendly! Especially Dominique Garrett he had a great attitude. Really shows that he likes his Job!

On Friday July 16th I stumbled across a vehicle online I wanted to purchase from this dealership and was paired with Kevin. Overall my experience with him was very poor. First off - I could barely get a word in any time we spoke on the phone. Kevin would literally 100% of the time interrupt and overtalk me, making conversation with him virtually impossible. In order to speak I would literally have to ask him to stop talking or wait for him to finally be quiet. Not a good first impression of this dealership.Next, videos and photos of the vehicle were sent. On July 17th they were reviewed in more detail, which revealed curb rash and a gash on the side of the bumper. Fine - It’s a used car - I get it. I simply questioned if the dealership could work with me on repairing those imperfections. I figured, what hurt could asking do? When he finally called me back today (July 18th) Kevin made it seem like these requests (or any requests for that matter) were an extreme inconvenience to him. He was very cold in rejecting my request as I was told “why don’t you just take it to your own shop and have it painted yourself...” “We don’t do that here...” “I’m not gonna take that to the desk...” etc. He was overly blunt to the point to where he came across as very condescending and communicated with little to no tact at all. If it’s not dealer policy to fix things, whatever. But it’s all in how you deliver things to people.Towards the end of our last conversation today while I was trying to explain my sentiments on the vehicle, he said “I’m gonna have to cut you off, it’s my weekend and this is cutting into my weekend time, which I work very hard for.” “I’m gonna have to have my sales partner contact you in the morning.” Seriously dude? I find this conflicting because you were the one who decided to call me after hours, not the other way around. I get we all need time off but ending the call right in the middle of discussing a deal?? Never have I been so abruptly “cut off” by a sales rep like this when trying to negotiate a vehicle purchase. I told him I didn’t like being cut off like this, and he said “I’m starting to think that we are not compatible.” Wow. Unbelievably atrocious customer service with no professionalism at all.I’m ultimately shocked at how I’ve been treated by this rep - who also is supposed to be a sales manager. In the exchanges we had over these three days, I overall didn’t feel valued by any means. I bet this sleazy second rate treatment could have been racially motivated, as I am a person of color. There’s a saying out there called perception is reality...If I’m about to give you my business, I deserve to be treated with more respect. And if this is how the sales reps treat people at this dealership, then I’ll be taking my business elsewhere. The sad part is I would’ve made that vehicle purchase even with the imperfections. I already added the vehicle to my insurance and everything. But based on how I was treated, they won’t get a dime from me. This scenario is the epitome of a missed opportunity on their part.

Have had nothing but bad experiences here. Drove down to Orange County to purchase a vehicle identical to one they had here. Service department hasnt been any better. Cant wait to sell my car and never interact with them again.

Excellent customer service with a smile.

Worked well with me and was very fast and effective with repairs on my vehicle. Service team is great!

I had a horrible experience with Mohammad the service manager and the BMW SLO service department. I took my 2014 BMW in for service that needed some suspension parts replaced. Instead of diagnosing the problem they recommended replacing the entire front right suspension. After spending $3600 dollars I told them to give me all the used parts back. The only part that was damaged was the strut. All other parts were perfect. It should have been under $500. They also wanted to replace the tires, steering rack, and rims. Complete rip off. They advisors must work on commission. I wish it ended here but, there faulty workmanship after replacing several unneeded parts resulted in the tie rod rubber boot to fall off or come loose, which allowed dirt and road grime to accumulate in the steering rack shaft and motor. They now want me to pay $3000 because they claim it was already damaged. A complete fabrication. The steering rack only failed after the boot came off. Long story short, one of the worst car service centers I have ever encountered. I will never go there again. I tried reaching out to the GM over five phone calls and he refused to answer the phone. I strongly advise not taking your vehicle here. If you do not understand cars and mechanical issues I can only assume they will really try and scam you.

The staff is very professional and the process of getting checked in and checked out was great. The problem was they failed to fulfill on their commitments. I was told I would be getting my car detailed. After waiting hours to get my car back because it was in the “wash line”, I was told it would be even longer. I opted to wait another day rather than take it home without the complimentary detail. When I ultimately picked it up two days later, it wasn’t even washed, let alone detailed.

Very pleased with this BMW dealership. Gaige was very informative. Also kept us updated on the progress. Will be using this dealership for my BMW. Everyone very nice and wearing masks following protocol. Much appreciated.

I absolutely love this dealership! Thanks Kevin for helping me find my dream car! Your the man!!!

Always very accommodating.Great improvement over a few years ago

They were very attentive and knowledgeable. Plus they offered coffee, and lattes as well as a free car wash

Competent and courteous service organization. Willingness to give information and do extra to make sure things are done well.

Everyone was really nice and professional the no haggle pricing makes for a good car buying experience when I left with my new car it felt like I made friends with all the staff their amazing I’d like to thank my salesman Jeremiah Perry for doing a great job and being professional

I would not recommend this dealership. They advertise prices that they do not stand behind. The dealership advertised a BMW M Powered X4 for approximately $39,999 online. I was interested in the car, so I made an appointment for the following day. The next morning, I clicked on the link to see the car again and I was happily surprised to see that they had dropped the price online to approximately $33,999. I called the salesperson (Kevin Nyhus) I spoke to the day before he had no idea about the price drop but said that if that is what is advertised then that would be what it would be. I wanted the car so instead of waiting for my appointment time, I decided to leave from work and go down to San Luis Obispo BMW to buy the car right then and there. I get there, I meet with Kevin, I test drive the car and we seat down to do the paperwork…Kevin tried to talk me into a loan however I was ready to pay cash and did not need a loan. I also was not interested in any of their extended warranties or any other package they were offering. That is when Jose Macias (Sales Manager) shows up and tells me that there was an error in the pricing, and they could not sell the car to me for the 33,999 price that was still advertised on the online posting. He said that they change the price daily by a dollar just to ‘refresh’ the ad and someone made an error. I found this to be completely insulting to me. I am not that stupid into believing this was an error…I was very upset. Jose went back to the General Manager (Vincent Troncoso) and comes back with a price which dropped the original price by $1000 ($38,999). I demanded to speak with Vincent, and he gave me the same excuse of someone making an error in the pricing. I told him I didn’t buy that excuse, and this is something I would have expected from a mom-and-pop dealership, not a BMW dealership. I found their practices to be very shady and borderline illegal. I told Vincent if he knew anything about ‘Weights and Measures’ and that there was a state agency that comes into a retail establishment and if the store they are visiting has items that scan for more than the label price on the shelf, the store or company is fined. I ended up buying the car not because they gave me what I wanted, but because I had made my mind up the day before on the price, I was willing to pay for it and Vincent dropped it down further to meet that price. However, I still feel cheated and conned and I would never give this place a good review after this experience.Was it a mistake? After looking a review of this dealership on Yelp and google, I do not think this was a mistake. It has happened countless times before in almost the exact same way. Never again.

The service department at BMW of San Luis Obispo is awesome! If you go there, ask for Erik. He’s great!

Gaige was very professional and helpful. I was happy he was my service advisor!