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Volkswagen South Coast
1450 Auto Mall Dr, Santa Ana, CA 92705, United States
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Volkswagen South Coast
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Ju
Review №1

New owner of a 2019 atlas! We had an accident and totaled our car, we met up with the Jim on a Friday night and came home with our new car! Jim is absolutely awesome, very informative, and lets you work things through at your own pace!The whole experience was very enjoyable and I appreciate that this dealership is not taking advantage of the current situation with cars!

Ze
Review №2

Great buying experience here at Volkswagen South Coast. Id recommend anyone coming here to go see Johnny Huang. Really impressed with the courtesy he extended to us, he actually cares about each customer he tends to. Really happy with the overall experience.

Ap
Review №3

Great buying experience with Johnny. Definitely recommend. Glad to see a car dealership embracing modern technology in the finance office also.

de
Review №4

Had excellent experience with Johnny H. He was an amazing sales and problem solver. If you wanna buy your new car at this store, I will strongly recommend Mr. H for your help!!!

El
Review №5

Johnny Huang is very knowledgeable about the new ID.4 we recently purchased. Although there was a delay in delivery of our originally ordered vehicle which was out of dealership’s control, they were honest about the situation and took extra steps to prioritize finding a replacement vehicle for us.

K
Review №6

Excellent response time to an online inquiry, nothing pushy, very accommodating; Jim was super knowledgeable and able to quickly answer all of our questions. The purchase process was smooth. All around a great car buying experience.

Sl
Review №7

Excellent service team. My AC was down in my Golf Sportwagen and not only they fixed it in no time, but kept it in budget and did a roof recall service while the car was in the shop. Great value and professional service! Thank you.

Ke
Review №8

We had a wonderful experience at this dealership! Johnny was incredibly helpful throughout the sales process. He answered all of our questions and was kind and courteous. We’re very happy with our new car!

Be
Review №9

Had the awesome opportunity to work with Johnny H. at VW South Coast last weekend. He was an awesome processional from start to finish and definitely helped persuade me back to VW (just bought a brand new ID.4 ProS). He made the whole process streamlined and easy and was genuinely a great guy to deal with. I’d definitely recommend the dealership and without a doubt, ask for Johnny!

Ka
Review №10

This Volkswagen dealership has been a pleasure to work with. Especially Johnny Huang, who took us without an appointment and was very honest. Its hard to find professionalism at a car dealership sometimes, this location had both great cars and great staff.

Ry
Review №11

Israel Garcia was super kind and helpful. He made sure that the time was taken for my car to be thoroughly inspected and that the problem was solved. I came back a few days later because I thought there was another issue, but he had it checked and I was out of there in 15 minutes and made sure to also thoroughly explain what was going on with the car. My car is in fantastic condition and he answered all my questions. I could not have had a more respectful and hospitable service member help me out. I want to make sure he gets the recognition he deserves.

Ti
Review №12

Thank you to the amazing Team at VW South Coast. Purchase experience was efficient and seamless with zero surprises or hiccups.John Weber our sales associate was simply amazing. Great communication!Thanks again!

Jc
Review №13

Best dealership experience I have ever had.

Mi
Review №14

Very welcoming and customer service oriented. Auto purchased was as advertised with no surprises or attempted price padding. Very accommodating with our first time buyer co-applicant :-)

Sa
Review №15

My friend just bought a brand new Tiguan SE 2022 and the buying process has been smooth with friendly staff!

Ka
Review №16

Terrible terrible customer service!!! Literally the WORST!!! Dropped of my car for service on Thursday and check engine light was on due to a turbo issue and they said the car hast to be here till god knows when and didn’t offer a loaner car and said they have no car available at this time. I have been spending so much money just to commute to work and seem like they don’t even care about their customers. Didn’t even tell me when my car is going to be ready. So disappointed at VW and specially Penske!!!! NEVER gonna come back to this dealership.

Jo
Review №17

Olias just gave me the best and easiest and quickest experience ever. Usually buying a car can be dreadfully time consuming and by the time you get everything done, you barely have any day left. Not this time around, aside from the minor inconvenience outside of VWs hands, the experience took no more than 2.hours. everyone was friendly, welcoming, thoughtful, cordial and to the point. Olias was direct, easy to talk, cordial and patient. It felt like I could have a beer with the guy. I also think the casual dress style they had going on over the labor day weekend.made even more welcoming. I didnt feel too much like I was at bank but more where welcoming and fun, after a new car is fun. Just an idea..either way thank you, I am beyond happy with my car.

Al
Review №18

Worked with Johnny who was amazing. He was friendly and very knowledgeable about all the cars on the lot. I am very happy with my purchase and it was his customer service that signed the deal. Thank you again Johnny!

Je
Review №19

The service at south coast does not disappoint. Top notch service with top notch technicians that know what they are doing. I dropped off my 2017 classic buggy for an oil leak and thought I lost my car and would have to pay thousands to get it fixed. Less than $175 I was out of there. They guys were honest and does a Great job. Thank you Chris.

Se
Review №20

I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Johnny Huang was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. I braced myself going into a car dealership. Preparing myself mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on you. They’re helpful. They listen. They’re accommodating. That was my experience with Johnny. I am very thankful Johnny was there to help me purchase my new car.

Sh
Review №21

Just bought the all new Tiguan SE!The staff has been very friendly and provided all the details necessary for buying a new car in the states (just moved from India)

Gu
Review №22

Johnny was great! Very understanding and no games. I’m very happy with his assistance!!!

He
Review №23

Great experience. Though my case wasnt standard and took almost a month, Ron was really helpful throughout all the process. He definitely knows his business, supported me at all stages by providing the information I needed, answering my questions (and I had lots of them) and giving advices. I really appreciated the unobtrusive service of high quality.

Sa
Review №24

Amazing experience at Volkswagen South Coast, we appreciate Jonnys help he is super friendly and helpful.

Er
Review №25

Great Service! Salesman Johnny made my transaction smooth and seamless! He answered all of my questions and made the deal happen for me. I would highly recommend both Johnny and the dealership. Thank you guys!

Mo
Review №26

Thank u JAIME PEREZ!Great customer service! Jaime was very nice and helpful! He explained all details about the vw. I definitely recommend this VW dealership!

El
Review №27

My experience with this dealer is very Fast and Easy process from Sales to Financing. Dont have to go back and forth with them.

Ro
Review №28

I needed my car to be serviced before I could make an upcoming trip out of town, and they got me in right away. My car has been well maintained by Volkswagen South Coast, I appreciate their professionalism and quick work. Thank you, Volkswagen South Coast.

je
Review №29

Scheduled maintenance for my work vehicle which is hard to get time to do due to traveling so much. Set it up a week in advance to do the 50k maintenance and replace the windshield as it had a pretty major crack. Show up to the day of the appointment,Monday, to find out they never ordered the windshield. Rescheduled everything for Friday. Drop my car off and receive notification 4 hours later that the company the sublet windshield replacements out to had scheduled it for the following Monday. I am nice enough and tell them I can give them some extra time but it needs to be done by the end of the weekend. Either they do not care or made no effort to make good on their promises since as of Sunday my car still is not back in my hands. So after screwing up once you could not bother to make sure everything was scheduled right the second time and screwed me out of more work time due to your incompetence. I would highly recommend no one use this service department as they can not even do the basic due diligence.

Iv
Review №30

Went in to browse and came out with the perfect car for me. I had a great experience from getting to test drive the vehicle, to the signing process, to my car being detailed and looking brand new, and to the excellent customer service that has continued even after I drove off with the new car. They truly go above and beyond for their customers here and have made the process very easy and smooth for me. Kevin Perez was my sales guy and I highly recommend to work with him. Very happy with my car and experience here!

wi
Review №31

We were here on a Sunday and it mostly was a quiet day. Ron helped us and he was gracious and perfectly knowledgeable about our purchase. Couldn’t have asked for a more professional salesman.Daniel was also very professional.

ma
Review №32

Found a car I liked. Johnny was able to make the deal happen. He got me the price I wanted and was able to get me out of the door fast. Thank you Johnny

Fu
Review №33

Ron was my sales rep, and he was very knowledgeable with the vehicles and services. He made me comfortable to make the purchase decision which I’m very satisfied with.

An
Review №34

Jamie Perez made our car buying experience so smooth. He is the best at what he does and helped us out. I recommend anyone who is looking to buy or lease a car to see Jamie Perez at South Coast VW.

Bo
Review №35

Wow! What an amazing experience working with Jamie Perez. My current lease was coming to an end so I contacted the dealership. I spoke with Jamie about lease end options and decided to purchase my leased vehicle. Jamie is very knowledgeable and made the whole process smooth and easy. I was in and out of the dealership in no time at all!! Excellent experience!!

sa
Review №36

Johnny was so helpful and nice. I was buying my first car and he got me in and out with no hassle. I look forward to coming back for future car purchases!

Ka
Review №37

Super friendly staff and the work for my recall was done quickly. I will definitely return for any future work.

Ha
Review №38

My experience here at Volkswagen was amazing. I called early in the morning asking for a new atlas cross sport. I was transferred to Johnny on the sales team and he was nothing but helpful. I told him my exact situation I was in and drove to the dealership 15 minutes and later drove off in a new car! Johnny was definitely helpful and made everything easy and the process very smooth! Thank you guys.

GI
Review №39

My sales person was Johnny, very professional and knowledgeable about their brand. I highly recommend him, he was able to get me the car I wanted and the price within my budget.Don’ t forget to ask for him.

Ni
Review №40

I had the best, least stressful, car purchasing experience at South Coast Volkswagen last night!I had been to 2 other VW dealers in the last 2 weeks, trying to purchase my leased Jetta. The VW dealer in Irvine wouldnt do the lease buyout unless I purchased a $1000 service contract, and the other VW dealer in SJC said they only worked with VW Credit and said the only loan they got me was w/VW & for TWICE the APR as my pre-approved bank loan!! WTH?!?So, reluctanly I called South Coast VW to see what they could do. I was so happy that I called - I dealt with Kevin Perez (sales) - he said We dont make you buy a service agreement, and we work with many different lenders (even my bank), and we dont play games. I went in to the dealership yesterday evening, and spoke with Kevin about purchasing my leased Jetta. He was able to get me a better APR than my Bank pre-approved loan, with a reputable bank! He did not try to sell me something I did not want, there were NO hidden fees and they did not even charge me a Doc Fee!! I was there a little over an hour. The showroom is beautiful, clean, peaceful. The entire staff was a joy to deal with - the ladies in the office, the General Manager, the Finance people - all really nice people.Kevin said South Coast VW feels the relationship they build with their customers is more important than them trying to make a buck on a lease purchse. Hes right! Im bringing my Jetta in to South Coast VW for service this week, and will definately be purchasing my next VW in a year from their dealership. I highly recommend South Coast VW if you are looking for an honest dealership that does not play games!

Ju
Review №41

Mitch Luckey in the service department provided us with the best service we have ever received, anywhere, for any car issue. I dont have the words to explain how much we appreciated his help and care for us. All I can say is that our next car will be a VW for sure. We need more people like Mitch, yall have a great employee on your hands, please take care of him like he took care of us. We wont forget it.

Si
Review №42

Johnny helped us well so we will recommend him if I know some one will buy any vehicle from east cost

Al
Review №43

Johnny H was very helpful in the purchase of my new Golf. Very honest and direct. I appreciated the easy process without the usual car dealer “fluff.” Would recommend this dealership!

Mo
Review №44

Purchased a VW Atlas CROSS Sport R-line from VW South Coast. Pure Grey with Black Interior and white stitching. Kudos to Johnny H for making the deal fast, smooth and easy. I respect the fact he is a car guy and knows much from the aesthetics, design and mechanical systems. Great to have him covering your back! I really appreciated that.Secondly, VW South Coast is part of the Penske Automotive Group. I have nothing but positive experiences from the Group in the past with BMW and now with VW. Any future vehicle purchase will definitely be within the Groups brands. I highly recommend Johnny H and VW South Coast if you are in the market for a VW in the SoCal area!

J
Review №45

Jamie was very helpful when I purchased my vehicle. He helped me when it was time to go from a lease to a purchase and made the process really easy. Was also very accommodating with my busy schedule. The staff at south coast VW is very helpful! Thank you so much!

Fa
Review №46

I had a wonderful experience leasing a new car at this dealership. Ask for Marianne Hanouneh, She is the best! She is amazing and makes the process smooth. She goes above and beyond for her customers and tries to help as much as possible. She was polite and very knowledgeable and was able to answer all my questions and made my visit stress-free and pleasant. The manager Mr.Pital (sorry I forgot how to spell your last name) was amazing and worked with me to a great deal. I HIGHLY RECOMMEND this dealership. Thanks to all of you.

A
Review №47

Johnny H. helped make the process simple and quick. Very knowledgeable with Volkswagen’s

Ca
Review №48

The repairs on our GTI were resolved at a fair price. Service advisor Mitchell Luckey provided updates and worked with me to get the repairs completed.

Ha
Review №49

I had a great experience buying a car at Volkswagon South Coast. I worked with Johnny who was very professional and kind. He went above and beyond for me, working with my schedule to find a time to meet, helping me reserve the car I wanted, texting/emailing me answers to all my questions, and followed up after my purchase with answers to some car accessory questions I had. He made my car buying experience seamless. Oh, and I love my new ride. Thanks Johnny!

Ta
Review №50

Amazing service. Got new car in 15 minutes. Perfect customer service.

be
Review №51

The service department was great. SometimesThey were a little slow to follow up but I know how busy they can get.

Am
Review №52

Great experience. I highly recommend sales associate Kevin; an honest, professional and speedy service.

Ni
Review №53

I came into VW South Coast curious about their Sign & Drive event. I was greeted by Johnny Huang. He showed me several options, was straight forward about pricing, and worked on getting be the best deal he could. I highly recommend working with Johnny Huang if youre interested in a VW.

ar
Review №54

Had a great experience here leasing my Tiguan! Johnny helped us out and was more than accommodating with the test drive, helping us stay within our budget and making it as easy as possible for us! Thanks Johnny!

Li
Review №55

We had a seamless experience buying a car today from Johnny, he was awesome! Start to finish he took great care of us, I would highly recommend working with him!

Jo
Review №56

When I first walked in I wasnt planning on buying a Volkswagen, as I had just come from many other dealerships and was exhausted and Im not too big on German cars. However, this dealership is like no other, it is very stress free and there is no pressure to add on extras and they were very transparent with each configurations of each car. I had the pleasure of working with Marianne who helped me find the car of my need at the budget I came in with. Marianne was very patient and nice with me, even when I wasnt nice myself and helped me connect with the finance department flawlessly and easily. Marianne put my fear of German cars costing a lot to maintain at ease by explaining their warranty options and what were to happen if something were to happen to the car. This dealership is like no other and I highly recommend at least having a look here and working with Marianne if possible.

Em
Review №57

This is our second car that we’ve purchased at Volkswagen South Coast. Jamie who sold us our original VW was great to work. He is transparent though out the entire transaction and extremely patient with us in our decision making process. We knew we could trust Jamie in our next car purchase and went back to WV South Coast to work directly with Jamie specifically.Jamie is completely professional, easy to connect with and does not play any of those high pressure sales games. Thank you for your patience and professionalism.Volkswagen South Coast as a company is also great to work with everyone there is super helpful and friendly. I appreciate that they do not play the game of “I have to talk to my manager”.

He
Review №58

Great customer service! I was able have multiple cars lined up side by side so I could compare them in real life. Also felt super safe with all the Covid Cleaning and distancing measures that were in place. This was my second lease from Ron and he’s always the best!

Mi
Review №59

Olias, Shaun, and the rest of the staff were friendly and helpful. Dealership is clean and modern. I had a great experience and I would buy from VW South Coast again!

Da
Review №60

Thanks Johnny Huang for a great deal. Easy process. In and out with a car to drive home. Will recommend.

Ed
Review №61

Just purchased a new VW ID.4, very excited to go electric and it was easy. Jamie Perez (my salesperson) was great, he was interested in my buying thoughts and was relatable. A nice guy to do business with and the dealership experience was great also.

Lu
Review №62

This is my 4th vehicle from Volkswagen South Coast. They are very attentive and take care great of you every step of the way. My Lease Portfolio Manager, Jamie Perez was very helpful in assisting me with my specific requests and I highly recommend him for your vehicle needs.

Ca
Review №63

I was treated extra special by Sherish Patel and James Wren! They went above and beyond what I ever expected from a dealership! I highly recommend this place for anyone who wants to buy a car!

Ma
Review №64

Israel Garcias customer service couldnt be better. He really listened to my needs and what I was looking to get my vehicle serviced that morning. Israel was professional, great attitude and genuine interaction.

Ho
Review №65

Very pretty. But I dont like Volkswagen. Cant afford the repairs. They have a water fountain that can fill your bottle. Its amazing and hope others will do the same..

Br
Review №66

In January, I went into Volkswagen South Coast to place an order for a 2019 Golf R. Upon arriving, I was assisted by Jim Wren. I was new to the whole experience of ordering a car to be built and Jim was very helpful. Throughout the entire process, Jim kept in touch with me giving me updates on the car (when it was commissioned, built, shipped, etc.).The car finally arrived last week and I completed the transaction this weekend. Again, Jim was very helpful with finishing paperwork, having accessories installed, and storing the car inside until I could pick it up. In addition to Jim Wren, we were assisted by Rick Dominguez for final checklist items before my wife and I drove off in the new vehicle. Rick was incredibly thorough in making sure I understood all of the features since this is my first VW.I would highly recommend Volkswagen South Coast for anyone looking to purchase a new VW. I love the car and the service I received in purchasing it. Well done guys!

Va
Review №67

The service was great! I can always tell when my car has been serviced in a good location. My car drives much better than before the service. The service rep was very nice and was able to explain the urgent needs of my car without trying to make me spend a lot of money. He helped me decide what’s best for my car. I am bringing my car here again!

St
Review №68

ID.4 specialist Jamie helps me go thru all the details, excellent services really appreciate.

An
Review №69

I had a great experience with Jamie Perez at VW South Coast. He was knowledgeable, flexible with scheduling, answered all of my questions, and made a stressful situation much easier. He also went out of his way to make sure I was satisfied with my purchase. Thank you, Jamie!

Bo
Review №70

Visited VW South Coast for my usual service maintenance and it was an outstanding experience as anticipated. I made an appointment online a few days earlier, got the day and time I needed and once I arrived the entire process was quick, as contactless and safe as possible not to mention how accommodating and friendly the staff was to me. My service advisor Eric Lopez was awesome also as usual and made sure i was able to apply my special coupons that Vw sent me and ensured I was having the main concerns with my car addressed and also was able to make sure I knew that I was ahead of schedule on my service which I appreciated. This advisor is always up front, very professional and friendly and gives the brand a good image of what a top notch service advisor truly is!

Ez
Review №71

Johny was super nice and service was awesome, buy atlas from here, fast and easy. Pleasure work with VW and JOHNY is well. Thanks.

Ru
Review №72

Olias always able to get us the best deals in CA and Shawn explains what all our options.Worth the 1+ drive to get to this dealer everytime.A+ dealer

Mi
Review №73

I purchased a door seal for my Volkswagen and two clips for my already installed door seal. The clips were great and so was the door seal but the door seal came with clips that kept falling off. I asked them to take 30 seconds to check if the clips are incorrect to validate warranty on the seal. Instead, they tell me to pay $157 for a technician to check. I asked for a refund as they promised they would and then the manager said it was 15% restocking fee. They didnt honor the refund nor took time to verify their part is valid. I will just buy the remaining clips elsewhere (I can purchase twenty clips for what cost me to purchase two at this dealer...unbelievable). The management style appears unethical. I am extremely disappointed. They rather fight you over a few pennies than treat you right.

Ra
Review №74

I got a great deal. Thanks to Shirish and Johnny

Mi
Review №75

Ron took care of us asap. Great experience. No pressure.

Os
Review №76

Let me start off by saying that this has been by far the easiest and most enjoyable car leasing experience ever, my sales person Jamie was nothing but exceptional he showed me the exactly what I just wanted and even made my lease return process easy too, definitely will recommend Jamie to any of my family and friends, Thank you!!

Cl
Review №77

Jamie Perez was very helpful. My boyfriends mom wanted to look for a small SUV within her price range and she was able to get a VW 2019 Tiguan that fits her perfectly. Jamie also helped us with all of the paperwork so she was able to get her new car the next day after we test drove the car! Highly recommend you look for Jamie for your new car!

Ch
Review №78

Normally all dealerships are the same to me but after a horrible experience at McKenna VW (they sold me a certificate preowned Atlas a week prior with a rats nest in the engine) I have a new appreciation for Southcoast VW. We purchased a new Atlas from Southcoast a week after the rat Atlas incident and we so impressed by this dealership. Not all dealerships are the same! Southcoast does it so much better! Worth going out of your way to go here.Also Kevin in sales and Sean in finance were great to work with and have continued to be super helpful even after purchasing our new vehicle.

De
Review №79

Good service with my vehicle but they did forget to put in the new sticker on my windshield as reference to when my next service will be. Service manager told me they dont give out stickers at VW..(lies). I know for a fact they do because Ive gotten stickers at other VW locations after I got my vehicle serviced.Also, they are pricier than other VW centers Ive been to so it wouldve been nice if I got more help. I asked the guy what size my tires were and I was told I can find it in the tire side wall or something.. Like Im supposed to know what that is?! I dont work in an auto shop. Just like I dont expect you to know human anatomy right.

Li
Review №80

I just bought a Tiguan SE from this dealership and want to share how positive my experience was! I worked with Jamie, who was super friendly, helpful, and honest. I truly felt like we were on the same team and that he wanted to give me the best offer. He didnt make any promises that he couldnt deliver but instead, stayed true to his word. He didnt sugarcoat anything but also was optimistic and transparent throughout the process. This was my first time buying a car and Jamie made the whole experience quick and easy! He was very responsive, always returned my emails in good timing and never missed a phone call from me. Shawn, from the finance dept, was also friendly. My only regret is that I couldnt shake hands when thanking Jamie and Shawn for all their help! Will definitely recommend this dealership to any friend or family looking for a VW vehicle.

Ro
Review №81

Johnny was a huge help! Made it easy to get our dream car. Will def be coming back.

Kr
Review №82

Such a disappointing service experience . Took my 95 year old moms can into get it checked over. The service agent Eric told us he could look up records from any dealership for past service. What a lie. My husband said he could get the records from the car or call me for the records to verify. Nope said Eric - I got you covered! In reviewing the records the next morning - the car had the exact service completed by Norm Reeves VW less than 2 years ago and less than 3,000 miles from the date of service at Norm Reeves. Guess their look up service isnt very good - convenient enough. In addition, Eric told us an airbag light wasnt covered by the recall and charged us $400 to fix it. Turns out it was covered by a recall. Why do this - its so unethical!Called several times to get some kind of discount or refund for work that clearly didnt need to be completed. It took 3 weeks and repeated calls for the service manager to offer $40 off our next service. REALLY - from a $1,300 un necessary repair? Wow - we used to take all out VW cars for service there before the dealer name switched - with the name switch came the shoddy and un scrupulous service. Never again - buyer beware. They just cheated my 95 year old mother out of $900 dollars - who does that? South Coast VW does thats who.

Is
Review №83

Best experience ever buying a car. We walked in just to look. We ended up buying my daughters first car. Daniel was amazing, he explained everything in detail to us. We had been shopping around and other places, sales guys were very pushy and watching us like hawks. Not him he allowed us to view the cars and take our time. He really took his time to explain all the car feature and even helped my daughter set up her phone. Recommend to ask for Daniel Escareno.

Ha
Review №84

Jamie was an amazing salesman to work with! He gave us the best deal and told us everything we needed to know about the Tiguan. I would definitely recommend and come back again! 10/10!!!!

Ad
Review №85

Easily the best car buying experience Ive ever had. My sales consultant Jessica was incredibly kind and helpful. I would recommend VW South coast to anyone looking to buy a car.

Sa
Review №86

I was told by the advisor Jesse Caron I would receive a text when my car would be ready along with anything that needed to be replaced! He mention that they closed at 2pm that day and if my car wasnt picked up before that time I would have to wait until the next day to pick up! With that being said I DID NOT receive a text let alone a phone call saying that my car was ready! What if I was not aware that you closed at 2 that day? Im glad I took it upon myself to show up 15 min before closing! Funny thing is Jesse made it a point to say that customer surveys were very important, guess not!

Do
Review №87

Jamie was great! Was very helpful throughout the whole process of taking care of my lease end of my 2017 Jetta and was able to get great financing for my new Jetta. Shawn in finance, was just a delight! He showed me all the options and explained each one in great detail. I did not feel pressured at all. I have experience working in a dealership and I will tell you, the staff at South Coast VW are professional and great to work with. I will also take my new Jetta here for service even though there is a VW dealership closer to me (I did not have good service with them).

Sk
Review №88

Service is extremely slow. The front desk guy Israel Garcia is unnecessarily rude and sassy. It took them 2.5 hours to do nothing for my car, and I told him I needed to leave before 3. He misunderstood me and got sassy with me when I expressed my frustration and said I needed to go. I dont know who he thinks he is, as Im paying to get service done and I have other things to do than wait around doing nothing. Thanks, I hate this place.

Ti
Review №89

Very pleased with the selection and service. Highly recommended.

Br
Review №90

Great experience working with Johnny. He is professional, no pressure and understand our need.

Jo
Review №91

Smooth and easy process, Kevin was great about making process very pleasant.

Ch
Review №92

Great service friendly staff no pressure unlike other dealerships Made it so easy to lease a car were in and out in less than 3hrs. Highly recommended place for buying and leasing automobile.

an
Review №93

Ive had to bring my 2013 Passat TDI in a few times because, lets face it, its 7 years old and some parts will fail. The guys have been great, and Ive gotten my car back in a timely manner. I would highly recommend this dealership to anyone looking for a VW, or just bringing it for service.

Jo
Review №94

Another great service experience at South Coast VW! From the appointment scheduling to the Service Advisor to the cashier, it was all a total win at this dealership!

Lo
Review №95

Best Service dept. Out of the two others (LB & So. Bay). Nice, clean and great customer service.

Ro
Review №96

We just purchased a Golf GTI from VW South Coast. Jamie Perez was our sales person. He was patient, extremely courteous, friendly; he took the time to thoroughly show us the features of the vehicle. We couldn’t have had more of a stress free transaction and experience. Finance department didn’t pressure us into extras.

Ka
Review №97

I love coming here! They have one of the best customer service I have ever received. Everyone is so nice and caring! Definitely friendly! My advisor, Israel, was very knowledgeable and friendly. He made sure all my concerns were handle with care. Definitely will be my main service place to go to!

ma
Review №98

Great job. They showed real care and professionalism in the sevice department.Well back again and they were as good as last visit. Extended warranty helped, but they were so fast and detailed as could be. Thx Eric

gr
Review №99

Had and continue to have an amazing experience with this dealership. Bought a 2017 Volkswagen Passat for our daughter from Daniel Escareno. He has been and continues to be awesome to work with. He has gone above and beyond for us and continues to make sure our daughters car is perfect for her. We have other Volkswagen vehicles and usually go to Ontario Volkswagen, but after the service we received at South Coast Volkswagen we will only take our business here. Thanks again Danny.

St
Review №100

I bought a used car here in 2019 . And sold my car recently. I go there to cancel my extended warranty, the salesman said I need email to them. Then I emailed to them but no one response. When I bought the service the financing person said I can cancel it any time. Now car sold two months, the cancellation still no one response. What a service!!!If I have any response on it from the company, I don’t want to write something on here. They provide me the email is as pictures

Information
72 Photos
100 Comments
4.7 Rating
  • Address:1450 Auto Mall Dr, Santa Ana, CA 92705, United States
  • Site:https://vwsouthcoast.com/?utm_source=GMB%20Website%20Button&utm_medium=Organic&utm_campaign=GMB%20Tracking
  • Phone:+1 657-213-3763
Categories
  • Volkswagen dealer
  • Car dealer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–5PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Offerings
  • Oil change:Yes
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