One of the springs on my roll-up garage door broke. I called Consolidated Overhead Door and they sent a service technician the same day. The young womans name is Hope and she is an excellent technician. I was impressed with her high level of skill and knowledge of overhead doors. She installed a mechanical coupler on the broken spring as a temporary fix until the new springs arrived. The very next day she called to inform me they had the springs in stock. She arrived promptly and installed the new springs in 30-40 minutes. Then, she advised using garage door silicone lubricant (Home Improvement Center) every six months on the springs and hinges. She was professional, polite, focused, and worked carefully & quickly. Truly a remarkable young woman! Thank you!!

Replacement overhead door ordered and pre-paid early July 2021. Installed October 25, although delivery to Consolidated was claimed to be first week of October.After installation of the new door, the old panels were left blocking the driveway for two days. Still not removed as of October 27.One of the new panels has a 1/2 diameter hole punched in it and needs to be replaced. An unsatisfactory experience altogether..

Awesome sales associates and even better installation crew! They deserve all 5 stars - I look forward to doing business with them again in the future.

They were great. I managed to back into my garage door and broke a bracket. They were out within a couple of days and fixed it. We have had other garage guys out there and we always feel like we were getting scammed. Thanks to John for being on time, getting the job done, and being reasonable with the cost of repair. They will be our garage door repair guys from here on out.

Overall, great service and easy to talk to over the phone. Would not hesitate to use them again for any garage service needs.4 stars instead of 5 because they didnt address some issues with our door (worn/broken cable pulleys) on the first service call for broken cables and had to come back when the worn pulleys caused the cables to fall off. They then ordered pulleys to complete the repair which wasnt ideal because our door was non-operational. Pricing was very fair and actually less than a very sketchy person we had initially look at the door. If they had thoroughly assessed the repair needs and done everything in one shot Id give them 6 stars.

This is an update to my older review from a deleted gmail account. My door started making a loud scraping noise less than a year after installation. Levi came and serviced it and it runs smoothly again. They mistakenly billed me for a service visit, but when I called they were polite and waived the fee. Raising my initial review from 2 to 3 stars.

After installation, the tech asked me if I knew how to program my car’s remote and left. When I went to do so, I discovered this required purchasing an additional $150 component. I called the company and spoke to Susan, telling her I wouldn’t have purchased the opener if I had known of this charge. She said “sorry you feel this way” and that was it.The installation was done well, but the lack of accepting responsibility for disclosing total costs up front was not good business. This is my second time using them, but I won’t be doing so again.

I called to schedule a service for my garage opener. The guy who answered walked me through the process of adjusting the sensor rather than just taking my money for the service. I think thats just awesome! I will definitely contact them when I cant do it myself!

Ryan was super friendly and fixed our garage door perfectly! Would highly recommend him!

I have used this company for several years. Each time I call they are always busy, they take my info and NEVER call back. Each time I have to call them again to get an appointment. Monday 9AM I call for service. Lauren takes all my info and will have someone call in minutes. They did not call so I called them today. I finally get Lauren on the phone and she says they are booked. Then she says since it is now Wednesday and raining they are more booked and they dont work in the rain. I went off on her. They do not have the common courtesy to return a call. They are totally incompetent, rude and make me feel like you are bothering them. I own a business and if my employees treated my customers this poorly I would fire them. They are also very expensive (Lauren agreed they are pricey) and my gate equipment was inspected by my electrician and their work is not even up to code. This company is HORRIBLE. Do NOT use them. They do not deserve your time, business or money. Find good merchants and not arrogant, nasty, incompetent businesses.

Still the best in Santa Barbara. Quick response when service is needed. Excellent installation.

Our garage door jammed at midnight and Overhead Door had a technician to replace the bent bracket the next morning. Excellent service and happy customer!

Awesome company, great service

Incredible service! I emailed at 9 pm with my problem and they were at my house at 8 am the next morning!

Good company, great staff

Great customer service