Super Impermega Great experience I just want to thank Jordan for his Amazing customer service. I can finally say that for the first time im leaving a T-mobile store Happy like never before 😌 Gracias Jordan!!

Joseph and Eric were very helpful. I went there to open new T mobile account with multiple lines including new device purchases. They took time and helped us to setup everything. Everything was very well explained. Very pleasant experience.

Bad experience. the employee was not willing to help me resolve the issues i had. Instead, he asked me to call T-mo customer support myself. All of his actions and communication had a clear intention of getting me out of the store as soon as he can. I had to go to a different store to get things done.

I came in to trade in an old phone and make an upgrade and had such a great experience. Yeah there was a bit of a wait time but thats what I expected, especially since apple just released their new phones a lot of people were going in to upgrade. The staff acknowledges you right as you enter the door and tries to keep things moving in a timely manner. I was helped by several employees, one I believe his name is Joseph. All were so great and patient with me. I ended up going back a few times and each time was a great experience!

Thank you Kevin! He helped our entire family out and gave us a good family plan. Very knowledgeable and reliable.

Horrible, horrible experience here last week. I went in to get a line added and purchase a new phone figuring itd take 20 - 30 min max. Two hours later I had the additional line and phone ordered, but they were unable to transfer my phone number over from my previous carrier. A week later and it still hasnt been done. I also havent received access to my free Netflix account. Alley, the assistant manager, was helping me out and though she tried repeatedly to see the transaction through she still wasted 2 hours of my time and I had a flight to catch the next day. In hindsight, I should have cut off the transaction at 30 min and called into customer support myself, but I figured Alley would have the insight to get it done faster and get it done right. Not so. Also, throughout the 2-hour wait, many other customers were coming in and out of the store. They werent greeted by Alley or the other associate. They waited some time and finally got frustrated and left, again with no acknowledgment. Terrible customer service. The other associate also had been in the back for some time and left Alley unassisted. So the line backed up quite a bit. To say the least, it was frustrating and awkward to stand there for two hours and watch Alley stumble through helping me while on the line with customer service. Associates are supposed to ease and facilitate service changes, not make them ten times worse. I voiced my concerns with Alley and she barely said anything. Didnt apologize. Nada. When I asked for a higher up, she gave me the number of her regional manager Kelly. I left a message for Kelly and she never called me back. Go figure. Im now looking into cancelling my plan and moving to Verizon. Ive been a customer at T-Mobile for two years and really need the cost efficiency of the service, but Im now willing to pay Verizons higher rates to avoid having similar experiences in the future. Its worth the extra money to have reliable service and great customer support.

Kevin and (Adere) (Adare) were great . My GF came in to buy a new ipad and iPhone 11 and not once did Kevin pressure her into purchasing anything she didnt want . The next day I came in and got the promotion for a free phone and he treated me just the same . Answered all of our questions and explained everything with a positive attitude . I never do reviews but our experience was great both days and I just wanted to shout out both the gentlemen that assisted us . I would highly recommend this T mobile location to anyone thanks guys

This for the in-store person Dexter. He is really awesome my issue fixed within 3 minutes. Initially I called T mobile customer care twice regarding my call forwarding option and no use. then went to another near by t mobile store and no use. Just tried here as I am passing through and DEXTER made my day. Good work keep it up.

Alex help me out. Very Good customer service. He really tried to figure out how to help us return our trade un device. Thanks so much!

Wish I had known or paid better attention to what I bought. I know now to be 100 percent sure before making a decision about anything I get.

They need more employees at this location we were at the store for 20 minutes before John greeted us and then told us to wait outside.

John helped me out and reassured me about issues I had. Thanks!

Great customer service, always have been treated with respect and professionalism when I need assistance with my account.

Everytime I come into this store it seems I leave happy I came. I have had nothing but great experiences involved with Francisco T. as well as the manager Christian A. We are greeted everytime with smiles and excellent customer service. They have gone out of their way to help my wife and I out. Doing everything they can do to make sure were all on the same page and and understand whats happening. Never pressuring for upsales, but very informative of options available.

Amazing service, very knowledgeable staff. Jester and Cesar both were helpful, knew about the data plans and spent a good deal of time explaining the options. They knew their stuff about phones and how to increase the efficiency. Highly recommended!

Long wait in line just to get SIM card. I waited for 5 minutes and gave up. Service is too slow. I am not sure who is next customer that they will served. They should have a number system like ATT store . Avoid this place unless you like waiting.

I had an awful experience, ended up adding an additional line to get offer

Always provide excellent customer service. Thank you Joseph at Santa Clara location, El Camino real/San Tomas

I am very happy with the customer service I recommend this place .

Standard T-Mobile location with a relatively good service staff to assist with problems. Was able to quickly and painlessly swap out a Sim card that may have been working improperly.

Great fast service. Waaaaay better than most T-Mobile stores that I have been to. John the manager is the best!

Worst experience ever, extremely unfriendly and incompetent staffI almost lost 50USD because they couldn’t solve a problem with my pre-paid card, which they created.I went to another store and they sorted it out.btw this my first rating, on google, since I’m so p.off

Very bad experience. Wish they could be better at customer service !!I was there last Saturday to change my service from Samsung to my new Iphone which would require a new SIM (smaller one). I was asked to pay $25 for the new SIM which is ridiculous as I am an existing customer and this is not a new connection. The guy on the customer service desk asked me to go to Walmart or Walgreens if I need a cheaper option or call 611. I thought as this is T Mobile store, he could have helped do the same thing what 611 can do. He was in no mood to help and made me feel worse to have been a TMobile customer for the last 4 years. Just bad attitude...

I get acceptional help here always, especially when I really need a new device or help I get accommadated always speciallly from (Francisco) great team player and strategizer! Ill always give them my business!

Customer service are really great

Slow and slow. Sunnyvale T-Mobile is always busy but I never have to wait for more than 20mins. This store is not big and two customers as I step into the store but they took forever to serve the customers. Not recommended for anyone.

Worst experience ever in any mobile service carrier office. The staff I worked with me was so arrogant, sort of like I dont care about you...

Nice, friendly staff and knowledgeable as well. Pleased.

The manager here is very polite and knowledgeable and so are the staffs. other tmobile like Saratoga or the new store at stevens creek near target arent very knowledgeable with policy and returns. this store is up front and knowledgeable excellent costumer service. they tell you the policy and try everything they can to help you. great job everyone continue the stellar costumer service.

Worst customer service. This person who appeared to be some kind of shift manager had no clue as to how to treat customers. He was very rude and disrespectful to me (constantly speaking in condescending tone), and he was often argumentative to the point of being belligerent. Worst of all, he did not seem to know what he was doing. He could not even do a simple task for me correctly, and I had to make multiple trips to the store, which was so frustrating. A couple of weeks later, I realized he overcharged me (either through incompetence or possibly intentionally). I was furious, and I almost went back to confront that clueless guy. But, I just ended up switching my cell phone carrier. No more T-Mobile for me.

This is the worst service/retail store Ive ever been to in my life.I got a new phone and asked the person in the store to transfer my old number (from a different carrier) while activating. She spent a few minutes on the computer, and it seemed to me she was having a bit of trouble. But, when I asked, she assured me it was done, successfully.She said that it would take a minimum of 24 hours for the transfer to complete and I had to wait, and she stated that I had a temporary number meanwhile. I asked for her business card to call back, but she appeared a bit hesitant. She promised she would be in the store the next day if I needed any help. And, she assured me again everything was taken care of. But, just in case, I asked again. She ended up giving me a card which was not hers. I didnt make much of it at the time since the store phone number was on the card anyway. (In hindsight, it was probably deliberate.)I checked back the next day, 24 hours later. No transfer. For the next couple of days, I spent literally hours, if not days, on the phone as well as in the store. Nobody in the store was competent enough to help me. (This Asian girl who gave me that temporary number was not there during my following visits, and it was her off day according to other workers. I was beginning to realize the pattern of her lies, at this point.) I eventually ended up buying a new sim card forfeiting one months service from the sim I previously bought only a few days ago. (Apparently, these people could not transfer, or did not know how to transfer, a number once the phone/sim was activated.) Absolutely the worst place, I thought. As it turned out, that was not the whole story. (This actually happened some time ago.)I just bought a new phone (from a different T-Mobile store), and again I transferred an old number from another carrier. There was no temporary number. The phone/new sim was activated with my old number. (And, it happened literally in the matter of seconds while I was in the store.) As it turned out (as I now realize), this girl from the previous T-Mobile store (this store in Santa Clara) deliberately lied to me right in my face. She lied about the transfer being succeeded. She lied about the minimum 24 hour waiting period. She lied about this temporary number (which you are not supposed to be given when you are transferring a number, I presume at this point). And, these were all deliberate and elaborate lies. She made up all these stories (for some unfathomable reason), ending up wasting hours of my time as well as other workers at the store (let alone the service fee for an extra month).What kind of human scum/sociopath does this kind of things to other people?

Told me that upgrade to Samsung Galaxy 3 required 5gb data plan and the manager lied himself that he used 14gb/month. I think that is because the store has very few customers so he kills time by watching Video. The store should hire a better manager.

Kelly and Cesar are the absolute best!! Great customer service and extremely knowledgable!! If you have something bad to say about them, you ought to slap yourselves in the face!!@Kiet - L2Calculate Data@other Kiet - L2Android or buy an Apple aka #seniorcitizensphone@A-Rash - Go buy a prepaid from Walmart #brainless

Worst experience ever in the T mobile store. No greeting and no proper information.

Extremely pathetic, these people dont know anything about the current offers and promotions. They are just sitting there and trying to get more money out from their customers.

Horrible staff. Just trying to sell you useless stuff and when you decline they become mean and behave passive aggressive with you.

Erica was knowledgeable and polite, great customer service.

Get things done online or over the phone. Unless you enjoy waiting in line and paying more, avoid this store at all costs!

False advertisements. They told us we could get the 360 camera or the wireless charger when we buy the s8. After we got the phone, they said the promotions was only for note 8.

Rep wont update my myTouch 4G. Was told to go elsewhere. Go to home office, really? Store doesnt have SDCard with update for Gingerbread.

Very simple and small site. Friendly staff.

Very bad customer service. Doesnt even know half of the plans. Never go there!

Never got task accomplished here. Had to go different branch.

Very patient and helpful to give all the details

58 minutes just to get someone so I can pay a bill and nobody even helpedBill not paidLost 1 hour

Customer service here is top notch.

Worst customer service. The store manager himself doesn’t know the plan details. Very reluctant to help when you get to the store.

Great customer service - than you T-Mobile

Customer service here is bad, they gave me a cellular plan on a specific number and then gave me the wrong sim card! Moreover, the rep refused to share the plan details. Said, go look up the web.

Would not recommend this location.

Attitude is not so good. Their explanation is not so clear.

Not worth going to this store. Employee have no idea of what they are talking about..

Usually crowded and u could have a very high waiting time in line.

When you have a brainless high school kid as store manager, what do you expect???shame on t-mobile .Not only he was rude to customers, he was treating employees like his slaves just one sentence, shame on T-mobile

Excelent costumer service

Great customer service

Really bad customer service at this location ! Rude employees.

Great experience, nice staff

Needs more costumer service personal.

Slow staff..

Love T-Mobile Tuesdays

Tricks

To all Hispanics, do not let what happens to me, this network does not work in a few places it works, I am going to hand over my phones and they say that for the offer to go from spring to T mobile you get free the cell 13 lie they still asked me to deposit it that spring did not ask So think well, before messing with this company in everything they lay lies.

Very good service from bilingual people

Very well 👍 I like that someone who can speak Spanish thanks 🙂

In all the services of so many years for nothingis a company in all services so many years for nothing

😒😒 bad just want to sell are not friendly when you tell them you do not want one,more devices