Previously left a negative review due to a misunderstanding between my bank and this dealership . Everything was figured out and the error was mostly with my bank. That being said, Thomas was extremely helpful and this was the fastest car buying experience of my life. We agreed on a price comber the phone and I was in and out of the dealership in an hour. This would have been the perfect car purchasing experience short of the miscommunication issues with my bank. Highly recommend going here and speak to Thomas, he was a very down to earth, no nonsense guy!

GREAT SERVICE AND FRIENDLY STAFF TOO

My Escalade (white with black wheels) needed a new battery and once again Lydia McDonald took care of everything fast and efficiently. I just cant say enough about the this dealerships service.

Only one and only reason we love going Parkway Cadillac and buy/lease ours cars is for Mr. Thomas! His service, honesty, personality, professionalism, sharp looking is outstanding 5 star!Thank you and we will see you soon!

It’s not often I leave a review but I was absolutely amazed and grateful to have such an awesome experience while making such a big decision like purchasing a vehicle. I went in for a specific truck with specific requests and every need was met. I had the pleasure of being helped by Chaz and Eddy who went above and beyond for me. To top it off, as I was transitioning some things from my old vehicle the owner and the guys came out to crack some jokes with me before I got to drive away in my new truck. Thank you to each of you and keep up the great work!Blessings,Natalie

This place trashed my $114,000 luxury suvSTAY AWAY from PARKWAYif you need great service go to AutoNation Chevrolet.Autonation, knows how to treat any type of vehicle no matter the price tag!Your vehicle steering wheel will be covered, your seats will be covered, your floor mats will be covered!do you care about your car? ...then go to AutoNation for serviceAMENDED AFTER THEY RESPONDED: TELLING YOU IM GOING TO LEAVE A BAD REVIEW FOR YOUR NEGLECT AND DAMAGE TO MY VEHICLE IS NOT A THREAT IT WAS A PROMISE.WE RECORD EVERYTHING, ACCUSING ANYONE OF A CRIME (MAKING THINGS UP) IS PUNISHABLE BY LAW AND MONETARY DAMAGESI SUGGEST YOU ERASE YOUR RESPONSE, DEFENDING YOURSELF AFTER I POSTED ALL THE PHOTOS IS A JOKE AT THIS POINTUNDER CALIFORNIA LAW YOU ARE NOT ALLOWED TO DISCUSS MY LIFE ONLY DEFEND MY REVIEW I GAVE YOUTHE PHOTOS SHOW THE WORLD WHAT KIND OF CARE YOU GIVEYOU ARE ACTING A LITTLE CHILD, YOU DID NOT EVEN TRY TO DEFEND YOUR OWN BUSINESS AND WHY MY CAR HAD $750 worth of grease damage from your mechanics !!I GUESS BECAUSE OF THE PHOTOS arent defendanle!!!INSTEAD YOU CHOSE TO USE LIES AND DEFAMATORY REMARKS TO DEFEND YOUR TREATMENT OF MY VEHICLE.SO I GUESS YOU ARE FORTUNE TELLERS AND FORSAW ME LEAVING A BAD REVIEW SO YOU DESTROYED MY VEHICLE.... :) IS THAT IT???MY FAMILY WOULD NOT EVER GO TO YOUR DEALERSHIP AGAIN,FUNNY THING IS.... IN 2 YEARS YOU DAMAGED THIS VEHICLE 2X TIMES.... MUST HAVE AN ONGOING PROBLEM AND YOU CANT SOLVE IT SO YOU RETALIATE AGAINST YOUR CUSTOMERSAll your good reviews are for sales and I will admit the men in the suits are very good at schmoozing !But your mechanics..... I guess they don’t know they’re working for Cadillac!!! and they think they’re working for a rental car service Because they sat there and drove my vehicle joy riding it according to the mileage OVER 70 MILES WERE DRIVEN FOR AN AC TEST. And you have the audacity to lie on paper on top of it AND TELL ME IT WAS ONLY 2 MILESi even uploaded the OWNERS ORIGINAL RESPONSE just in case he changes it... he doesnt try to defend THE ILL TREATMENT OF MY VEHICLE WHILE UNDER HIS CARE, he just trys to rebutle and defame me since he knows i will never shop there again. GROW UP MEN THAT OWN BUSINESS RESPOND MUCH MORE TACTFULLY!

Ive been to Parkway twice now for service. The people here are really nice, respectful, and good at what they do. Lydia McDonald is amazing. I wont consider getting my car serviced anywhere else. I actually look forward to my next service to see Lydia!3/11/21 Just went in for first oil change and tire rotation. Great dealership!

Linda in the service department is great Randy and sales is greatHey really take care of you

The staff has always been great here. The only down is their inventory is lacking.

This review is long overdue. These guys were fantastic!!! They made the whole process so easy, we were in and out. Everyone was very professional and very pleasant to work with, but our guys were Anthony and Martin. They are the BEST!!! They made us feel like we were VIP. Haven’t experienced that type of great customer service in a while (from anywhere), so you really know it when you get treated well. We’re absolutely making this our go to dealership. We’re so happy to get a new car early for Christmas, it makes the driving much better during the holiday traffic. We got the 2020 Cadillac XT6 Sport in pearl white and it is an awesome ride.

The service department at Parkway Cadillac is the best we have ever received. We always receive excellent customer service from Lydia McDonald. She goes over and beyond for her clients and is always so pleasant. Whenever we drop off our car we feel confident that our car will be taken care of.

Lydia is amazing, thank you so much for making my experience stress free, took my Escalade in for service and she got it fixed in 3 days, I was expecting a week with out my SUV, not to mention that she gave me a loner suv to use while mines was getting fixed, just wanted to say thank you so much.RespectfullyVill

Linda in the service department bends over backwards and helps out all her customers and takes a personal care towards my Cadillac XT5 vehicle.

I wish I could give 10 stars, I never got service like I got from Parkway Cadillac! Wow! Staff very professional, friendly, and welcoming! Especially THOMAS INTERNET SALES MANAGER!!!! When you go there ask for him, he is a car guru! his costumer service is truly AMAZING! He goes above and beyond to make his costumers happy!

I’m absolutely thrilled with this dealership! Everyone was very friendly and welcoming especially, Anthony!He has the awesome ability to make you feel extremely comfortable while answering any questions that you may have, and I had quite a bit of them 😬His costumer service skills were genuine and humble.I look forward to visiting again soon 😊Thank you and Parkway Cadillac it was a pleasure 😉

ANA MATEVOSYAN:First class service. I know Lydia and Linda for 5 years and they’re very helpful, knowledgeable and welcoming. Lydia helped me with all of the questions that I had and service was all around excellent. I feel like they are part of my family. Thank you so much for a great service.

Great customer service, Anthony always takes good care of my family and I. This dealership has the best deals and everyone is always so welcoming and polite. They will always have our business

Was not happy with this place, had an appointment but still had a two hour wait. They tried to charge me full price $136 for a oil change even though they were advertising an oil change special for $99.95, make sure to check what youre being charged is the correct price!!!

Lydia McDonald and the Service department at Parkway Cadillac do an excellent job of taking care of my, and my wife’s cars service needs. They’re always thorough as well as friendly.

I just want to say how grateful I am with the great customer service I was provided with Ive been to many car dealers and feel like they treat u like numbers ..Here at parkway way they were able to help me get into a vehicle that I can afford and not forced with a payment I couldnt afford they worked with me like I was family I just want to say thank you to Anthony Herrera

Great local dealership. Staff was very helpful and knowledgeable and most important no pressure. We were given all Finance options and terms to choose from. Vick was very respectful and did everything in timely manner. Definitely recommend.

Parkway Cadillac service is what the Cadillac ownership experience should be. Always friendly, sensitive to time schedules, thorough -- total quality throughout - especially Lydia and Linda! Also, the prices for items not covered by the factory warranty are very fair, and comparable with local auto repair shops - and the new set of tires we purchased for our SRX were actually less than several local discount tire centers. Thanks for always taking great care of our vehicle - and us!

This place is just amazing, the staff is so helpful, they were so patient and kindly answer all my questions, they walked me through the whole process always with a big smile in their face and they just made my experience so easy and happy, I highly recommend Parkway Cadillac in Valencia.

Lydia in the service dept. is amazing. Always very friendly and helpful.

Ive been coming here for 3 years now and have had a wonderful experience EVERY TIME. The staff is very hospitable in making sure we are comfortable. They have always been fair and reasonable with me as well as my friends and family Ive referred.

Well, they sure do focus on customer satisfaction and customer service. And it shows. Thank you so much for turning past and previous bad experiences to something positive. I really appreciate it. Thanks again.

We just bought our car from here and I couldn’t have had a better experience. Antonio was so nice and very helpful. And mr Keefe has the cutest pups!

Anthony was very helpful with our trade in and helped us get into a Cadillac xt6 to help with our newest member of our family, the whole process from looking to signing went smoother than expected I highly recommend him and parkway!! Thank you !

Thank you so much to Chaz and the Parkway team made my visit so easy I wasn’t at the dealership too long I love my new Cadillac thank you so much again Chaz you guys are the best !!! See you when my oil change is dueMake sure to ask for Chaz the sales manager!!

Disrespectful and disrespected my wife. They lied to me Managers don’T care. Avoid parkway at all cost worst Dealership to deal with. Changed my number after all the harassment me and wife had to deal with. Multiple calls over and over . Question after question. Wanted a cool truck from them and they did not wanna make a deal with me . Did not wanna write a review but the disrespect is real. Negative stars. DONT LET ANDREAS AND DANNY BULLY YOU LIKE THE BULLIED ME AND MY WIFE TRYING TO EXTORT INFORMATION FROM ME.

Great service. Awesome people. Definitely recommended to Cadillac lovers to go to Parkway Cadillac-Valencia location.

I love it here, everyone is so friendly. Especially steve!!!!!

Had a great experience at Parkway Cadillac!!! Jose Sanchez is a class act and if definitely recommend him for any and all your Cadillac needs. Parkway is lucky to have him!!

I took my 2017 Cadillac XTS in for AC repair after it was supposedly repaired at Casa de Cadillac earlier for an AC repair. Brandon in the service department was helpful and confident they (Parkway) could fix it. They had the car for 3 days, called and said apparently Casa De Cadillac had not put enough coolant in the AC and that was the problem...they had filled it up, tested for leaks, and it was fixed...we picked up the car, reluctantly, drove it 3 times locally...now it has no AC again. So disappointed, it is now at a different Cadillac dealership.

Parkway Cadillac Valencia -- A Class Act!!It is a well known fact that going to a dealership for service is not high on the list of many people that I know. I, however, dont mind taking my car in for service. Why you ask? Two words, Parkway Cadillac. The family at Parkway Cadillac truly cares about their customers. They are friendly, caring and extremely competent at their jobs; from the service advisors, mechanics, and sales staff, to the owner. I do not know many dealership owners that walk through the waiting room checking on their customers and having a cup of coffee. I experienced this more than once. When my car is in for service I receive check in calls from my service advisor, Lydia McDonald, to let me know how my vehicle is doing. Lydia truly cares about geting my car in and out. She takes great care of me and my car and I appreciate her. The service department does their best to give you a timeframe when service will be completed and they stick to it. Communication is GREAT!! Workmanship is Great! So, if you want to have a fantastic all around experience, please visit Parkway Cadillac in Valencia. We look forward to purchasing our third car from Parkway at the end of the year.

Horrible service, not recommended at all.My 2017 Escalade had a problem with only 16k miles on it. A problem arose with the transmission not shifting correctly, the engine would be revving at over 3000 RPM shifting into 1st gear, they took my vehicle in and could not find the problem, they instead performed what they called a re-learn programming after many calls a scheduled it to be checked out twice, No luck, they could not find the problem with it. I had to pull off the side of the freeway a number of times because the vehicle would not run correctly, called AAA a bunch of different times to have the car towed however, by the time they arrived, the car would once again be working so just drove off to my destinations.I expressed this to the service manager which by the way he would not return my phone calls until way later after I contacted Cadillac.I also let messages for my service adviser and she didnt return my call either,I almost felt as dropping off the vehicle in their front door and telling them to keep it. By the way, I also left a message for the general manager and he again never returned my call.Finally I received a call from the service manager and he sated that there wasnt anything they could do since they could not find the problem.To my surprise, he refereed me to another Cadillac dealer, Really, youre going to send me to your competition because you guys cant figure out the problem with my vehicle? Wow, Wow for lack of other words...Having no choice, I took my vehicle to another dealer and in 2 hours they found the problem. They fixed it and the same day I have my car back.By the way, this would be my third Escalade purchased in the last four years.MR. OWNER this question is for you .............Why do you bother sending out emails asking for how was your experience on your last visit at Parkway CadillacYou should focus on coaching your employees to treat your customers as your life line because with out them your business would not exist. I can say one positive thing about your place, the only Positive person was Scott James Dean your salesman other than that, I can assure you I would never go back to your place and I am so sick of the lack of service, lack of professionalism and..... lack of respect I received from your dealership that I will make sure none of my acquaintances and or family members ever buy anything from you guys again.I am sure you will come up with some apology and explanation to this case and or situation but it really doesnt matter anymore as consumers are wise and educated and a well informed consumer is double well educated.

Our family just purchased a car here and it was great. No pressure and real friendly service. Thank you for all your help .

If you love your automobile ?..... DONT COME HERE

My Cadillac went in for service the week of April 22nd. I was told that the car needed a module and it had to be ordered. My service writer, L, gave me a date but the module did not arrive. I was given another date and the module did not arrive. It is now early June, my car is still at Parkway Cadillac, service writer L does has not responded to recent emails and I dont know if I will ever get my car back.

Stay away this is a crapy dealershipRuined our company cars interiorDont know five star

Horrible customer service get better internet sales people that don’t harass you Andreas stop harassing me before i fill a lawsuit against you . I told you No 6 times already

Great automobiles and great service!!!

Received terrible service, the technicians dirtied up my vehicle. not happy :(

Great service and awesome customer service, specially from Anthony Herrera

I havent gone nobody beleaves me I think everything is free

They do not know how to treat a car keep your luxury vehicles far away from this place

Not so great - very hard sell!

Edward Johnson is the man😁

Very good

Love this place!

Parkway service team is awesome, Sam my Service Advisor was an absolute pleasure to work with. Michael the service manager went above and beyond to help me. Very friendly staff and quick to help and go the extra mile. This type of service is almost unheard of at a dealership now a days. Great atmosphere thanks to people who enjoy what they do! Thanks Sam and Michael!