Got here at 10:05 for an appointment at 10 was running a little late, the first front desk lady was very nice she had orange hair and applied a discount for me and explained what I was here for just a regular car service so that was good and the only reason I added another star. But they wanted to replace my air filters so I was hesitant but agreed to. And then a little after about 20 minutes later the owner (it looked like it) came into the waiting room asking for MY car model and I said yes he said these other two air filters are dirty. Which confused me because I don’t know much about cars but I was sure there were only 2. It just seemed like he wanted to charge me more for the service than what I originally came for. I went and asked to see where each filter was and then they switched the story and said that was for an owner of another car. And my car less than a year owned and they told me my car battery already needs to be replaced because it died when they tried to start it up and they had to jump it. I have been driving this car everyday Its super odd that it just happens to break down when they suddenly drive it. Which I actually saw them drive it off without having to do any of that. Overall disappointed to come here and feel like they’re trying to cheat me out of my money just because I’m a young woman who doesn’t know much about cars. Take your money somewhere else that can tell you exactly whats wrong with your car and why.
Came to Valencia after a little accident on the I-5 N, we explained our situation and asked if he could help us out, he looked at our car and honestly told us he can’t get the work done but immediately offered us a safe place to keep our car and referred us to a great body shop (Nam body shop) who got our claim down and took care of everything for us. Very grateful we found this business. Very kind and caring owner. Thank you for all your help and helping us get home.
Although I am not fan of mechanics, but people in this shop particularly manager changehd my thinking. They performed high class job for modest fee. The office and waiting room is exceptional as well. This is the place to go worry free.
These guys made it really easy to get in and out for your smog check. The staff was incredibly nice and the prices were explained and I didnt feel like I was getting over charged. When you go to a service with experts in something you know nothing about all you can do is hope they arent screwing you over. I never felt that way with Simply Smog.The waiting room was clean and had free sodas for everyone. The whole process of an oil change and smog check took less that an hour even with people waiting.They also do all car service repair and maintenance so you can go to them for smog but also tires oil and other services. They deserve the ratings they have on yelp.
Smogged my truck, nice waiting room and staff. Office staff offered water to us. The reason for the 4 stars was wait time about an hour. Im ok with it but, have never waited over 25 minutes. They didnt mention time so I just figured 15 to 20min.
As usual, they did a fine job. I have a variety of old & unusual cars and they have always been able to take care of me. When one of my cars doesnt pass the smog test, they provide good advise so that I can get make the corrections needed to be able to pass the test when I return. Sam is especially helpful and knowledgeable.
I drove up with no appointment and they had my car in the service bay in 10 minutes. It took about a half hour and they have a clean and comfortable waiting room. They honored a competitors coupon and matched the price. I will use them for all my future smog checks.
You setup appointment online. They then text you later that that appt time is not available. I setup appt online, took day off for simple oil change, then received text that time slot was not available for at least another week. I contacted shop and was told that a confirmation email was needed to reserve time slot. My question is, why even bother booking online if the time slots are never available Poor, poor, processes...lost a customer as I found another shop !
I had a really great experience with Sam while smogging my 1988 Pontiac Fiero. He was very helpful and explained everything throughout the whole process. He did a great job and Id recommend anyone who has a pre-OBD vehicle to give this place a chance - ask for Sam! Ill definitely be back.
I take my vehicle here for EVERYTHING! Smog checks, oil changes, and major repairs. They not only have the best customer service, but they do the absolute best auto work that I have ever experienced in any car shop in my life! Hands down!Trustworthy, dependable, integrity, detailed, professional, and friendly comes to mind! From the receptionist all the way down to the owners, Valencia Auto Performance is the ONLY choice!
Had my car smog here after I found a coupon online for $34.99. No appointment required. Only two cars were ahead of me and it literally took an hour. So if youre not in a rush its a good service. The front office is clean and the lounge is convenient. Mask is required and sanitizer available. Pam at the front desk was nice. Also they do provide other services like oil changes. Overall good service.
Came here for a smog. Price was good as long as you get the online coupon applied. Service was good and fast. Was in and out in under an hour even with a couple people ahead of me.
Sam was a great help handling everything for my smog. Everything was done quick & painless with no problems whatsoever. Brought my dog with me unintentionally & he was very attentive to her. Great place to go to. Will be coming back when needed
The first time in an auto shop is always a bit questionable but not here! All of the employees smile and acknowledge the customers. Their quick but efficient work on my car was refreshing, and they went above and beyond with amazing customer service! Knowing that I was driving my car cross country, they could’ve very well racked up charges on what needed work on my car, but they were honest and trustworthy about everything! They even offered to top off my oil and fluids right before I take off for my trip. I am confident my journey will be smooth because of their thorough work and detail.I highly recommend Valencia Auto and I will be a customer from here on out! Thank you for your great service :)
I needed a Star Smog test and chose this business because of the great reviews it received. Now I understand why. Clean an comfortable waiting room, friendly service and not too long of a wait. I will certainly take my business there again.
Pleasant staff, they were quick and very professional. This was my first time there,, found by Google search andI would recommend.
Always quick and easy. Sometimes very busy but worth the wait and value.
Customer waiting area is very clean.The gals at the front desk are always friendly and knowledgeable. Never had issues here. I always keep coming back.
Quick and efficient, taken a couple of cars here in the last year no issues what so ever.
I was recommended by someone to come here, didn’t realized it was there the whole time. It seems kind of hidden. It was my first time here, very happy with customer service. It was fast and easy. I would definitely come back.
Best place to take our cars..and all 5 kids bring their cars there too. Friendly environment and great staff..Sam is the most awesome mechanic ever!!
Highly recommend it- coolant flush and main belt drive
They took me as a walk-in without issues. I was done in under 30-minutes and on my way home.
Nice place and the smog certificate was done fast. Coming back in 2 years.
Go see SAM!!!!! This is the best place in town hands down. I had an issue failing smog and had visited multiple mechanics with no luck and nothing affordable. My visit to Valencia Auto Performance and Simply Smog was the last place I ever needed to visit.Sam kept my costs low and he didnt give up until I passed smog. He kept me informed the whole way about what was going on. At no time did I feel like Sam was trying to add things on to bleed my finances. He made me feel like getting my car on the road in a safe legal condition was the number one priority.Valencia Auto Performance and Simply Smog also provided full accommodations that included shuttle service to and from so I didnt have to miss work while they were diagnosing my cars issues. The times I had to wait on site flew by in their clean and spacious waiting room with top notch bathrooms a few steps away. Everyone from the owners to reception were kind, helpful, and knowledgeable.All the issues you are worried about when looking for a mechanic shop (bad work, marked up pricing, lying, etc.) is not a concern at Valencia Auto Performance and Simply Smog. I promise you, this will be where your search ends for good honest car repair.
My smog was quick and the staff was really friendly and helpful. I had an emissions recall on my car, something Ive never actually experienced before, and they walked me through the process on what needed to be done. I went on a Saturday and probably waited about 15 minutes for my car to go in. There were about 3 people ahead of me. Once the car was taken in to be smogged, it took about 15 minutes more after that before I was out of there. I sat outside, with the whole social distancing thing, and there was plenty of outdoor seating!I love a quick and productive trip to the auto shop, especially when I get great deals from Groupon and great service! I will definitely be back here in the future!
Always such a great experience, and very quick!!
Customer Service was amazing I did not the girls name that helped but she greeted me and explained everything very clear and simple. I was very happy with everything.
Amazingly quick, efficient, and thorough.
Great automotive technicians and management here at Simply. Great customer service, with unbeatable prices in surrounding areas. I enjoyed the opportunity of working here for about a year. Positive environment 💯.
I appreciated their honesty and sending us to an appropriate car care provider after a brief inspection of our issue.
They were able to fit me in without an appointment for front and back brake pad replacements. Everyone was very nice and pleasant. Excellent waiting room that was very comfortable. I spent a few hours just reading my books and hanging around without feeling cramped or uncomfortable. Site was very clean. I would highly recommend this business and will return for doing more business.
Sam is great mechanic. Has worked on all my vehicles. We come from Lancaster because of their honesty and professionalism. Always gives us the best deal and is always good with turn around time . Thank you for making our driving a little bit easier .
Amazing Service, ! The mechanic named Sam walked us through the repairs he made on our vehicle, he took the time to physically show us everything he did. I highly recommend this place.
Oil change went fast. You guys did recommend a new filter for my Accord which I did myself. When I went to unscrew the 4 bolts two of them were broken off. I can’t really blame you guys but if you did check to see that a new air filter was required it seems your technician could have broken them off. No big deal. It would just be nice to be informed that the bolts were broken if that was the case
Still open during COVID19 outbreak. I went in for a smog check. They limit the number of people in the office, and keep everything sanitized. I love this place. They accurately estimated the time, and everyone is helpful and pleasant. Highly recommend taking your car here.
This place is awesome!
These folks are outstanding. Professional, clearly explain everything and very helpful. They do good work while making things easy for the customer. I would recommend to anyone.
Honest mechanic good place!
They are really fast and professional and you can always find a coupon
At first I was put off by the hourly rate of their technicians but discovered it was worth every penny. My heater went out perplexingly and it was discovered that mice got in my car and ate the wiring while in the nest they built. These dedicated professionals took the hard road and cleared the nest and hand soldered the connections back rather than just charge for a standard cable assembly to quickly connect. The cable itself would have cost a fortune compared to the soldering job they did. They were capable, fast and accommodating to my budget concerns. For heavens sake! The owner of the operation himself drove me home while they worked. I whole heartedly reccommend this most excellent shop.Mark Sawicki author Filming the Fantastic.
They were friendly and was upfront about the waiting time. The area to wait was clean and comfortable. The restrooms were nearby, clean and well stocked. The cost was very good and what I planned that it would cost. They provided the paper work that I needed for my records and most important, the car PASSED!
Highly recommend! Everyone was very professional and courteous. Very comfortable waiting area - Excellent repair on my car. The troubles on my car had been stressing me out but were quickly put at ease when they diagnosed my car- Do not hesitate to bring your car here for repairs or their other services! They are very honest and friendly - Everyone from the front desk to the awesome Sam who took the time to reassure me as I was leaving. Thank you so much Valencia Auto Repair!
Fast, efficient, friendly, professional, responsive service from all personnel here. Valencia Auto Performance and Simply Smog has consistently given--without my requesting it--a discount on every service theyve performed on my vehicles. (Also, the staff demonstrated complete compliance with Covid safety precautions in customer areas--they even cleaned the ballpoint pen after each customers use.)
There simply are not enough adjectives in the English language to properly describe the professionalism and efficiency of Valencia Auto Performance. This business and their employees continue to amaze me everytime I go in for service. I was there two days ago for a smog check. Immediate warm greeting upon entering the office. Fast, friendly and maximum productivity displayed by all staff. I was in and out in 20 minutes. And of course they have adapted to our current situation by implementing a thorough and meticulous sanitizing and disinfecting ritual on every car upon service completion. Emphatically an enjoyable and astonishing experience. Many thanks to everyone at VAP.
My husband and I have been bringing our cars and trucks here for years. Love the service!
I can’t say enough about how professional this company is. The Covid safety precautions they have in place are the very best I’ve seen, and you can feel safe taking your vehicle here. Also, the best oil change pricing in town! Thanks again, Valencia Auto Performance!
The service here is always above board. The receptionists are cordial and helpful. The mechanics are also friendly and helpful. I’ve been doing business with Valencia Auto for 10 years.
Sam was amazing. Saved my life! I broke a serpentine belt on a roadtrip, phoned him at 4:30 asking if hed be able to replace it. He had me out by 6:00 after showing up at 5:00. Truly great service, and a kind hearted man. He even got me a car wash before I left!
Took car in for smog and oil change. They always seem ready to answer any questions and get the job done in good time.
Awesome ! These people are professional. Really appreciated how they took care of my car and my wallet. Never again to the Lexus dealership, where recently they were holding my wallet hostage! Sam was great..explained everything. Even showed me the items that were replaced! I believe i found my new auro repair home. Thank you!
Quick and affordable. Nice folks!
This week, Valencia Auto Performance took care of two of my cars (smog test, brake replacement, tire pressure sensor check). They were extremely helpful, accommodating, thorough, professional, and cost-effective. None of this surprised me -- this is how its always been with them!
Radiator replace, wish there could have been more of a discount considering the length of time weve been customers
They were very professional, quick and have a nice air conditioned lobby for customers to wait in. I highly recommend them.
My service technician Sam Farah was amazing!!! He went over and beyond the call of duty even spending extra time after hours to make sure that my service was completed so then I could pick up my car on time. I would really appreciate the attention and detail he put into explaining everything to me and providing excellent service in resolving the problem with my car. The entire staff communicated with me very well as well.
Everything..my car was taken in at my spot. Time and was done at the time I was told it will be ready.The mechanic I worked with was very professional, helpful, polite and experienced.Great work, above and beyond the scope of service I had brought my car in for.
Went here for the first, and more than likely last, time to get a smog check on my GMC HD truck. I asked the older lady behind the counter, who I should mention was also rude, if she would accept one of their coupons that I found online for a $34.95 special on a smog check. She said she would. She then goes on to charge me almost $65 for the smog check. I again advised her that I had a coupon for a special they had online, which I presented prior to any work being done. She said that that price was with the coupon. She then stated that their was an extra fee for a heavy duty vehicle, which I have never heard of. When I asked if this was something new, she kind of rudely answered that it was not and that it was something that has been being charged for the last 15 years. I personally have never heard of this and had never been told by any smog check center of this charge. After I left I went ahead and called other smog check centers just to price the work and they were charging about $55-$60 for the same work, and when asked about the extra heavy duty vehicle fee, they said their was no charge for that. The only extra fees would be if the vehicle was older than 2000, which it is not.I guess they had to make up some kind of charge to get their discounted money back. I think I would have had less of an issue paying the regular fee as long as lady didn’t charge me some fee for something that nobody else charges.
Sam did work on my Mazda 3. Rotors, brakes and my intake manifold. Car runs great, he stands by his work and gets it done quickly.
Been going here for a few years now. We have 3 cars and have always gotten great service. Getting the vehicles smog checked has always been super quick and easy! Great Job!
Great costumer service and job well done. I had issues with A/C system and radiator, they were able to locate the problems and repair them fast and with original parts. I was explained what was the cause of the problems and the solution before installing new parts. Thank you!12/24/19UpdateI returned with my 2012 Toyota Camry for regular service. They took care of my car and answer my questions, work was done fast and very efficient.Thank you Sam!
A great experience and it was rather quick to boot. The ladies up front were helpful and courteous. Waiting in the waiting room that was very comfortable and my only complaint, there was no beer in the waiting room. It was that comfortable. Thanks Simply Smog for a job well done. See ya in 2 years. Oh thank you for reminding me I have recalls due my Ram diesel.
Always a pleasant experience from Norma through Sam. Straight forward and very professional with great attitudes. Happy to recommend !
I am so happy with my experience at VAP! Sam told me the truth about my son’s car and it cost me nothing. He also advised me about maintenance that was due. I had the work done and the car ran great! Two days later when my check engine light went on Sam took the car in without an appointment and he got me a rental so that i could go to work. The problem was a faulty part from the original job and he replaced the part and didn’t charge me anything for any of the labor. The car runs smoothly now. Sam kept me informed throughout the day re the progress of the car and was very sensitive to my work situation.I am so grateful for everyone’s kindness!! The girls that work the front desk are very sweet and Mike gave me a great pen!I wish I could do more than write a positive review, but these are great people running an awesome shop! Thank you so much!!!!
Good experience as usual. I enjoyed waiting at the lounge, though I missed their good hot coffee. The cold bottled water is sufficient for the hot weather. Services are excellent and recommended.
Thank you for the fantastic job. I am grateful. I have always come here for the smog test. Now come for the service. Did used vehicle inspection. They saved me from buying an expensive lemon. Thank you Mike. Thank you Valencia Auto Performance people.
The place was great! The staff was professional, courteous and helped get me on the road quickly. Couldnt ask for much more.
The team at Valencia Auto Performance & Simply Smog never lets me down. Serviced my Jaguar, replaced the tires for less than any competitor and had it back to me in a day. What Covid-19? Thanks guys, until next time.
Been coming here for years, I always have had great service and excellent work. They seem to really care about their customers. The waiting room area is very comfortable and they even provide complimentary sodas to make your wait more pleasant. I have recommended this shop to friends. Prices seem reasonable and they always have specials. I am a former mechanic, so I know!
Took my Porsche for a smog check! For an out of state registration. They gave me a ride to my daughters hm too! Work was done quickly than expected. Mike and staff made me feel comfortable! Planning to take my other car for brakes and maintenance soon! Glad I found this place! Great prices. Thank you!
Went for smog check and first time oil change. Friendly staff, clean waiting room and reasonable pricing. Very satisfied, will most likely return.
If you want a decent price for a smog test and good service, this is NOT the place to go. For starters, I had purchased a Groupon for $35 for a smog test, which I found out was ultimately WORTHLESS, because they advertise $34.95 as the price on their website. Nevertheless, I already bought the Groupon, so I called on a Saturday (about 2 hours before they closed) to see if they could smog test my 97 Toyota. I was told they wouldnt have time because its a 97 & I would have to come in during the week because the test takes at least 45 minutes & they had other vehicles that day. Although Ive never had the test take that long, I understood they were busy and said I would bring it in during the week. However, when I called during the week, I was told the latest I could come was 30 minutes before close, as opposed to the 2 hours I called in advance over the weekend. I arrived at about 2:15 pm (well before close) expecting a wait. There were no other vehicles in line, yet my car sat for at least 30 mins before even being moved into the shop for the test (mind you they advertise a quick smog). When I spoke with the cashier about the Groupon, I was told that because my car is a 97 I would have to pay $20 extra, which I have never heard of before, in addition to the $10 CA certificate fee, bringing the total to $65 just for a smog test. When I told the cashier that I have never paid that much just for a smog test in 13 years of owning the same vehicle, she told me I could go somewhere else and attempted to push the Groupon back at me on the counter. Clearly, I had already paid for the Groupon, so I was stuck. Over an hour later, which again was longer than usual, the test was done. Plain and simple, I will NOT go back & I DO NOT/WILL NOT recommend this shop. Waste of time AND money.
Called ahead. Set up a convenient time when not to busy. My Silverado was taken right in and smog check performed. Renewed my DMV regs. next day. Only took around 15 minutes. Top notch waiting area, very friendly and courteous. Price is fair. Likely will always use Valencia Auto for this service for both our vehicles.
This is the best Auto place I have ever gone too. Everyone is so nice. Thanks Diana Kaisanlahti
Excellent customer service and love your place. Been going here for the past 8 years...Highly recommended and trustworthy shop....
It took me 4hrs and $130 for them to plug 1 thing into my car and say they couldnt help and to take it to the dealership down the street. Wasted my time and money
My car broke-down, I had the vehicle towed them, and they found that my fuel pump went out. They replaced the pump, I was fine for about a month or so, then the vehicle broke-down again. I took it back and they found that the replaced fuel pump was defective and had to be replaced. They replaced the fuel pump with a new one at no charge (warranty), and the vehicle seems to be running fine again. I was a little disappointed that I had second breakdown due to the faulty pump, but this was not their fault. I was also a little disappointed that the dealership did not have another fuel pump in stock and I had to wait another day to get my car back... again, not really Valencia Auto Performances fault and they setup a rental car for the extra day at no charge.
Went in to get my car smog checked, ended up needing new tires as well. Pam and Rudy were very friendly and Rudy went above and beyond to help me get my tires replaced as quickly as possible, even offering to give me a ride to and from work! Will definitely be coming back!
Ive always taken my 2 cars to Valencia for the Smog checks, Its first come first served, performed in a timely fashion at a fair price.
The crew to the owner are fantastic!! Went in for a smog check and they fully accommodated me. They have by far the best customer service of all the smog stations I’ve been to. I also overheard them give a thorough explanation of repairing a vehicle. A+ guys!!
First time there was referred by a good friend so far Im happy
They know what needs to be done after getting my car checked after an oil change. Prices are fair as well. Everyone in the staff is so nice.
Excellent place to get the smog check done on your car. Very professional and orderly. The waiting room is also really nice.
I highly recommend this place for quick and professional service. I came here for a smog check, it was recently priced, the service was fast and I was out the door in no time. They have a nice clean lounge with coffee and water. They also have shuttle service and loner cars! Can’t beat it!
Great shop! I went in to get my brakes inspected and replaced and they were honest with their prices which weren’t bad at all. Comfortable and clean waiting room while you wait!
I recommend Simply Smog Valencia Auto Performance to anyone who needs automotive service. I have been coming here for about 8 years now. They are fair, fast, and always friendly, which are a rarity these days. Sam Farah, in particular, is a great asset to this business. Keep up the good work!!
I have been coming here with my old trusted 95 Ford Explorer for over 10 years. With their amazing service and help, the truck just finally was sent to the junkyard due to the transmission failing for the second time with over 320K miles on it! Woohoo! Without Sam and Mike, that vehicle would have been gone long ago.Sam Farah is the guy I like to work on my cars. He always goes above and beyond in helping me out to save whatever I can. After the truck was disposed of, I brought over the used car I was looking to purchase. Sam stopped what he was doing, checked it out for me even lifting it up and letting me know of a couple of issues beginning to wear, and even took it for a test drive! With his information, I was able to get a little bit of a discount on the car.Mike is always helpful in any way he can and really all the employees here make me feel welcome and care about what is happening with my cars.Great place to go for friendly neighborhood service!!
Excellent customer service with a smile. Professional opinion given with options, they engage the customer for best plan. Very impressed. Will be my go-to shop
My BMW got referred to CA BAR, and the manager was very rude in explaining what this means and what to do. As you said, this is not something you see everyday and new to us as well. Taking 2 min to explain what it means goes a long way. Thanks to Google I know what to do now.
Always come here for smog checks or oil changes. They always have a coupon online making it very affordable. The staff is friendly and nice :)
I went to Valencia Auto Performance to get a smog check done on my car. They were quick and efficient. The front office person working there was very friendly and professional. They had a deal on groupon, so they are willing to do business via that venue as well. If you need a smog, go check them out.
I love taking my cars here. I always get good and fast service here. I am signed up for their emails and get great deals sent to me regularly also
Had a smog check. Took just moments! Great crew.
I had great experience and great time with this store. They are very nice and very professional. The staff are amazing, especially front desk lady Suzanne who welcomes you with smile and makes your visit a such a good and comfortable experience.I went there couple times ( also today) for my both Lexus smog check and anytime I go there I feel like Im walking in my house .You guys are amazing and you should be so proud of your store and staff and the services.You are my number one ☝️so far .Thanks for an outstanding service and staff. By the way I love your waiting area. I can stay there all day ....Lol. Edmond Vartanian
Great place. Totally trust them with my cars. All the employees are friendly. Definitely recommend.
Love these guys! Highly recommended. I sent all my friends and family there!
This place is the best place to get your smog check. Friendly workers, smog check gets done quickly, and best prices. I highly recommend this place. I will return for an oil change.