Great selection and very knowledgeable owners

Mom ordered microwave for them to install on 12/9/19. After three calls to the store and one to the installer it was finally installed on 1/23/2020. She was quoted $150.00 to install, but because everything lined up perfectly she was going to get a discount, charged her $155.00!

Easy to talk with, competitive pricing, local, and they take care of you if there are any issues. Night and day compared to dealing with other Big Box stores! Give them a shout, they will take care of you

Built-In Distributors is a great appliance store in Monterey, Santa Cruz, Capitola and Scotts Valley area the staff are very helpful to aid in your kitchen remodel. I love the selection of Bosch and Thermador products they carry.

Got a great dryer (Miele floor model) at a great price. When we discovered we had the wrong outlet type, Louis worked with us to find an adapter until we can get it rewired. Delivery and haul away of our broken dryer was on time, professional, and thorough.After shopping for dryers at other big box and blue chip retailers, were very glad to have stopped into BID, worked with Louis, and now have a dryer that we love and what feels like a good partnership with the local retailer.

Nice selection but once they get your money the service stops. They never called to set up install while my DW was sitting in their shop for 4 days! 3 days in a row they promised to call back but they never did. I finally picked it up and installed it myself.

I have purchased several appliances for our home and for our rentals from BID. Their prices are the lowest I can find and I have found them very helpful in the selection process.

UPDATE: they sent me a small check to compensate for some of the expense (not all), so Im updating to a 2 star review from the original 1 star, but all the rest stands.Stay away. I have done business with these folks before, but maybe the management changed, maybe the standards, I have no idea. To make long story short: Delivery and installation of dishwasher was weeks behind what was promised, installation was more than twice as expensive as quoted, and staff was incredibly rude when I approached them to come to an agreement (I was told that I was fortunate that I was charged so much, because... something.). I try to shop local, but not at the expense of service or quality. Im happy to pay more for local, but in this case, these guys are never getting my business again. Atrocious company.

This place was great the salesman was very knowledgeable and very helpful

Im not sure how to give them zero stars, but I would if I could. The customer service is atrocious. Even after giving them months of notice, they were surprised that I needed my appliances when I said I did. My phone calls were rarely returned and I received incomplete delivery of my product. They also cheated me out of a portion of a refund for a hood duct that was too long. They kept putting me off by saying that accounting will have to audit what was clearly a mistake on their part. I can only imagine that they stay in business because they are the only game in town. If you can get over to San Jose to University Appliance, youd be much better off.

I cant recall ever being here

Alan is Fantastic !