It was great! With a new Covid-19 surge I was concerned about the mechanic being inside the closed space of my car and I politely requested that he wear a mask. He very kindly put on a mask and was still wearing it afterward as I drove away! This might seem like a small thing, but to me it spoke volumes about his dedication to customer satisfaction. I am impressed!

Lady who works at front desk is amazing but mechanics are CHUMPS. They promised to put the spare on our car, but were very dodgy when we came back (after the car was declared ready) and it was not done!, We even offered to pay !

Went for an alignment, car drive somewhat better. Got a check engine light a week alter took it to a different place and they told me I needed an alignment... apparently Firestone didnt take care of it and still charged me.

Went to their website, fallowed their guiding through to secure my desire to get car serviced. Choose a date 3 days out. Only for myself to call and check on my time I choose in their system. Their wonderful smart a** manager told me even though I had a apt for a waiter it be 2 plus hours. Told me in a sarcastic voice it is what it is. He had a take it or leave it attitude. I choose the later. Poor customer service. How you think since SO short handed they will check your car out right? Avoid this place. They dont care

Very professional and polite.. I am very happy with their service. 🙂

New to the area, so glad I found this place early on. Amazing pricing, good discounts and good customer service. Everyone feels honest and seems to really value the customer. I will be bringing all my vehicles here for regular maintenance and repairs. Thanks again Pat and Kali.

Theyll take good care of you here! And a pro-tip: get the tire insurance if youre driving around Santa Cruz county!

Fantastic service. Got a flat tire on the way to the Boardwalk with my kids. Patrick and the guys were able to quickly repair and get us on our way. They saved the day!

They don’t sell Michelin or other brands of tires because of kickbacks from one manufacturers volume bonus. I Asked the gentleman why they don’t sell them and he said because they come new with dry rot(cracks on side). Completely untrue. You probably need their tire warranty because your buying a bad tire at a premium price. Not that it has to be Michelin to be a good tire but I said I wanted a sporty tire and he pointed out 4 tires on the wall and described them all as “all seasons” seriously prejudged the customer and doesn’t try unless they think they can make bank off you.

Awesome service. Called around and most places wanted me to wait hours for a quick fix. Cake right out and had problem resolved in minutes. These guys took care of us while we were traveling. Good crew awesome customer service . Thanks!!!!!

Lifetime alignment for about $170. Cant beat that. Most places charge that for 1 alignment.

Wheel Works was closed so Firestone helped me with an oil change at the same cost.

I wasnt actually a customer that day but several of my friends have nothing to say but positive comments - good staff, good service, reasonable pricing and conveniently located

Super fast inspection. Polite and good price

Very friendly staff. Evaluations are thorough yet surprisingly quick compared to other places. They were able to evaluate my front and rear brakes on my Ford F250 diesel 4x4 and rebuild them in less than a day. Highly recommend.

Highly recommend firestone in Santa Cruz. Jim and the crew are extremely professional, friendly, and knowledgeable. They keep you informed and take extra precaution for the care of your vehicle so you can trust it is in good hands. Cant thank them enough and will definitely be back!

Pleasant, courteous & knowledgeable staff. Nice alignement job!

I try to work on my cars myself, but this weekend I found myself in a tight spot where I needed a mechanic. Pat was experienced, honest, and more than fair. I am generally distrusting of mechanics. My experience gave me some renewed faith and optimism. Thanks Pat!

Great place!

Took my car in for an alignment and to get some clunking sounds in my suspension resolved. The alignment was fine a little expensive and could’ve been more detailed, honestly I shouldn’t have done it it wasn’t bad enough yet.As for the sounds which were the main thing I wanted dealt with, it was improved mildly, but still obviously not fixed, and nobody even felt like mentioning that to me. Like they didn’t even try to fix it. Ridiculous never coming here again legitimately, I don’t usually trust chain shops and I guess this is why. Don’t come here support better local businesses.

Fast, honest repair work. I brought my car in with a grinding noise that could have been a wheel bearing, and an engine throttling problem, and they fixed both issues for $40 (loose wheel shroud and new PCV valve).

I didnt even buy anything and these guys still took care of me!

I have been going to this location for a few years now. The staff has always been great, but my recent experience was less than inviting.I can’t say it was ‘unfriendly,’ nor am I entitled to anything more than polite service, (which I got), I simply felt like the treatment was sterile and a bit apathetic.I would love to experience that small town, friendly feel again.

As always, the folks at Firestone saved me money, and got the job done with a quickness. Thanks!

Very rude and poor Customer Service. When I walked in instead of saying Hello, Good morning or How can I help you? The guy behind the counter says what do you need in a very rude manner. Never a thank you!! Dont expect be be treated nicely.

Most friendly and informative customer service Ive ever dealt with when dealing with car repairs. No one else in the area is as nice as them

Review pending follow-up on services performed & unresolved issues...

Very quick oil changes and friendly service. Never pushy with services that I don’t need, and always a courtesy check. I always feel that my car is in good hands here!

I was staying at a hotel over the weekend and discovered a dead battery Sunday morning. I was able to get it jumped and headed over to Firestone. They got me in right away and tested the battery which was dead. They had a replacement in stock and got me on my way within 30 minutes. Love the service.

The customer service is exceptional here! This is my go to shop for tire installations and alignments. We take all 3 of our vehicles here & always have a great experience and fantastic service.

I dropped off my van at 11am and was told it would be done at 1:30. They did call to say there was more that needed to be done, but they had the parts so they would work on it. Never told me an updated time. I called Dan at 4 to see if it was ready and he said yes it was. I got a ride there and found my van on the lift with no tires. Apparently Dan was wrong and said it wouldnt be ready until 6. Thankfully the mechanic was able to finish in 30 minutes.

Great deals on tires good service and saved me from BIg O where they hire the kinda guy you warn your daughters about. I appreciate the comfort of knowing the people will be working on my car are safe to be around.

Every time I have come here, they have been courteous and quick. I am disabled (have a placard) and use a walker. They have always taken my limitations into account. Today, my helper was driving me to a Drs appointment, and we got a flat. They were totally booked, but the manager stayed after to make sure it got done today. I love the staff here!

Quick and clean. No BS. Just good service

Great work, great service, reasonable prices.The office manager, Erica, is on top of it. She price matched a competitor AND gave me better tires, and I got 10% off by signing up for their credit card, which I immediately paid off.Ive been in there when another customer had a problem and Erica bent over backwards to fix it. These folks care about your business. Highly recommended.

I took my car in for a second opinion and labor. Upon honest communication of my cars actual problems, with no superfluous repairs recommended, I would have work done. I had already had a diagnostic and was confirming what I already knew was wrong. Firestone mechanic Pat specifically diagnosed the problems, and even notified me of one or two things on the car that I didn’t know were bad, but were, like my bushings. They respected my choices on what not to fix and perfectly repaired exactly what I did want fixed. I was also recommended to purchase tires. Pat explained that tires were important to the function of my vehicle and while the cheaper tires were good they didn’t carry the firestone name. Pat said if those tires were good Firestone tires were excellent. Pat told me if you splurge on your car, splurge on tires. I decided to. I feel so comfortable driving in this rainy stormy weather knowing I’ve got fire stone all seasons rolling me through. My car handles and responds like never before and thank God. Conditions have been treacherous.After all of my repairs I feel so glad that my car is running better and more safely than it ever has. I am so pleased with the excellent quality of service. Five stars. Ten of ten. Words cannot express my gratitude. I’ve been screwed over too many times and this was honest service.

We were out for a Memorial Day stroll in our new mustang and noticed one of our tires was getting low on air. We pulled into this Firestone and the nicest woman came out to check it out and to make sure there were no nails and had someone fill it up for us. She made a stressful experience calm and friendly. I would highly recommend this place!

I was able to make a last minute appt. for a possible tire puncture. Patrick took my call and was pulling the screw out of my tire 30 minutes later. Luckily I didn’t have a full puncture, and Patrick aired up my tires and sent me on my way with no charge and a smile. We will definitely be coming back here.

Not only did I get professional, courteous, same day service but they beat their competitors price by $25 per tire. They also happen to be the only tire place in town that is open 7 days a week. I consistently have gotten a quality product and excellent customer service at Firestone Santa Cruz.

They got my work done quickly and were friendly people.

TireRack customer who needed some extra work done. Shop manager got the work done on time and was honest with me about the cars condition & future service prognosis, even though the choice not to lie or exaggerate was going to cost him money. I was satisfied with his honesty.5/5 would recommend to TireRack customers and auto owners in general. My experience was great.

Very good work they know what they doing I like the service

The employees were working really hard, and were slammed and trying to make everyone happy, but unfortunately they took from open to close to replace my Sprinter van oil, and then overfilled it.Then I took it to another Firestone location the next morning to get some oil vacuumed out, and they said the only way they could deal with it would be to drain it and completely start over with new oil. And it would take hours.Dont expect them to be able to fix their mistakes. Not the employees fault, the team needs to be better equipped.

Went to have a spare tire mounted and balanced. They charged me and said that it would be 45 minutes. 3 hours later, they tell me that they wont mount my tire because of safety reasons, yet they rubber was still good and the wear was less than half of the tires life. They then tried to sell me a new tire for $150. Dont waist your time with this company. Big O and other shops are just a few blocks away.

Reasonable prices, then they do what they said they would, for the price they said. If somethings not right, they fix it. Willing to educate, never a problem with hand waving/jargon. Low pressure, not much up-selling. Nice people, and a clean, comfortable waiting area.

The people who work there are nice, their pricing however is theft. Quoted me 240$ on a 15min job only after I drove out there. Would reccomend staying away

They will give you good discount then will tell you that they dont have those tires. Their price changes in one day. They change their mind very quickly.

These guys are the best! Mauricio and Enrique will take good care of you. Complete trust in them for years.

They took care of my car really nicely. It was the second time for me at this store, and I will go get more good deals later for sure

Very unhelpful staff. Had a simple flat and they refused to help saying they had appointments coming in. In the meantime 3 guys standing around doing nothing at 5 minutes past the “appointment” time. Would have taken them 10 minutes to fix.

They are open Sundays.Honest, professional, Fix-It Right car care.

I made an appointment for a Lyft and Uber inspection today. I asked over the phone if I needed to bring any paper work. Enrique told me they have the Lyft form, so I said I’d print out the Uber form and bring it. Last year, I did the same thing and they charged me the $20 inspection fee, and took 30 seconds to fill out the 2nd form.After driving down here they take my keys and tell me to come back in 1.5 hours.As I’m about to walk out the door, I ask “it’s $20, right?” Only then does he tell me it’s $40. Two inspections. I spend the next ten minutes questioning why they’re charging me for two inspections when they’re only doing one. It took ten minutes because Enrique refused to acknowledge the truth: that they’re charging for two inspections but only doing one. Filling out the 2nd (identical) paper takes 30 seconds. It’s an immoral company policy taking advantage of drivers. I offered to pay $5 extra, and they refused. It’s a shame that Firestone treats people like this, and tried to exploit folks that are on the margin. I will never forget it. They lost my business today, and forever. Stuff like this is just wrong and people should reward companies that treat people with decency and respect.

Dont have a warranty problem. Wont get fixed here.

I have been using Firestone for tires, oil changes and other auto repairs. The filter seal failed and all the oil leaked out. Lucky I was able to refill the engine before any damage occurred. Firestone did fix the seal, however I feel that the initial installation was sloppy.

The Firestone store had a complete change from what has been described. I bought tires and brakes about 5 months ago and they did an excellent job. I went back 2 months ago to rotate my tires and they got me in and out in no time. Last week, I had a problem with vibration at 50-65 mph. They were totally honest with me, checked and balanced my tires again without charging me. That didnt solve the problem. I went to Honda and found out that I needed CV joint replacement and they wanted $1200 to install. I call Firestone and they quoted me $573. Not only did they replace the cv joints they resurfaced my brake rotors without charging and even though it was a busy day, I got my car back the same day. Eraca Craig, the Service advisor, was exceptional. Albert Gonzalez, the technician, drove me home and picked me back up. If there were problems at Firestone before its not that way anymore. I highly recommend their service. They care about customers. Thank You!

Thank you.. Enrique and the young lady at the counter ( no name tag) ..My daughter and I made the 6 1/2 hour drive home safe..

Still here waiting after 2 hours, and making an appointment for a simple oil change. The tech put standard oil in my car and test drove it before trying to charge me for this error. They are now draining my car and starting over. Horrible customer service, and dangerous to your car.

I had a scheduled appointment for Wednesday 19, 2016 @ 8:30 AM for an oil change the man in the front counter told me he would call me when the oil change was ready so I left and walked home good thing I only live a few blocks away. I go home and wait for my oil change its almost 11:00 AM and still havent received a call so I start walking back I ask the lady in the front counter if my car is ready she says no please take a seat so then I wait an additional 30-40 mins and then an older gentleman the mechanic approaches me and says is this your car and I say yes and he says your going to need a new tire soon and I say I just got these tires a few weeks back and I ask if my oil change is ready and he said it will take a few minute. I then pay for the oil change drive 0.5 miles/half a mile home and park my car in the driveway and go inside to work on some homework a few hours go by I go outside to see that my right tire is completely flat I havent driven anywhere and the milege sticker for the oil change on my window is the same milege on my car.Im really disappointed with the amount of time it took for the oil change and disappointed that I may have been taken advantage of because they do sell tires as well.

Got a nail in my tire removed from a really tricky spot. Impressive

Their work requires supervision and inspection. They have left sensors detached under my hood and have failed to properly inflate tires after service. Their performance is disappointing.

Dey know dem wheels

Great Service!

We got stranded after our van broke down. The manager and the staff were so helpful that they took the time to take our luggage to the hotel. Also after the van was not ready .The manager went the extra mile to even set a reservation on another hotel after our 3 day stay at santa cruz. They went above and beyond to help .The manager got a rental car for us so we could get home.after our van was ready he drove all the way to west covina ca . There are no words to describe how wonderful these guys are at firestone santa cruz on water street. Thank you for going above and beyond your job duties

Had an appointment. In and out promptly

Had a battery replaced. Price was very good.

Good tire store!

Cris is the best ever!!!!! I will be coming from San Jose again!

Tanya hung up on me multiple times when I called to check on the status of my car. She said she needed to check the paper work and would call me back, I waited 20 minutes and called back. She said, Ill let you know when I have something to tell you. CLICK. Wow.

They were fast friendly and knowledgeable

Very rude on the phone. Hung op on me. Just raised their prices from 118 to 205.. 😂 Never goin back.

Whats the point of making a appointment if its still going to take up most of the day just for an oil change?

Great customer service 👍

These guys really go the extra mile for their customers!

Awful experience. The man behind the desk did not even dare to answer to my question. He was impolite and treat me with disrespect. Never again Firestone.

Fast service! Thanks!

Service was bad.

Tires?