Jessie was super helpful and straight to point.He gave me a walk around of the my wrangler and tried to get me out the door as soon as possible which I appreciate since I was short on time. Make sure to contact Jessie for your car needs!

Jose got us in a 2019 1500 diesel dodge ram Laramie and we love it

Id give a -5 stars if I could!! This place is dishonest, rude, and will lie and cheat you. Both my sister and I are filing charges against them. It took a year for them to get the title to my new state of residence, so I could register my car. 11 1/2 months I couldnt drive my car legally because they didnt have the title to give to my lien holder, because why.....they never titled or registered it in their name. it was still in previous owners name in Arizona. And I paid registration and plates fees of around $300 and they refuse to give it back. They ripped my sister off for about $10,000 in repairs that didnt need done. And told her she could drive it home 3 1/2 hrs away, when it was dangerous to do so, because they didnt fix it. they also sold me my car with a swollen battery that was leaking and needed jumped to start after leaving their lot. It broke down on me when moving to Ohio and I had to pay $250 for special battery because they wouldnt answer or return my calls during the 60 day warranty period. Literally messaged me on day 61 when expired. They broke every contract, and law when it comes to being a Dealership, and it took me contacting authorities to get my title transfer. But they didnt hesitate to email me a nasty and unprofessional letter saying I was at fault for all their mistakes. DO NOT GO HERE!!! Contact the attorney general and file a complaint if youve had similar experience, that way they can start a group case and begin an investigation and file charges against these crooks!! They said if more complaints came about them, action would take place. So far, I know of at least 10 ppl who have contacted the Attorney General. The people I have had issues here with are the Titling Manager and the Financial Manager. Be sure to record all conversations with them for court too!! FYI I have everything I need to nail them!

If I could give them zero stars I would. Bought a car from them a couple years ago. With that came free oil changes. Can someone please tell me why it takes 3 hours past our respected appointment for an oil change. It’s extremely unprofessional to have your customers wait around for 3 hours for a job that takes 20-30 minutes. Zero stars, would rather pay for speedy service than to be treated like you don’t exist for free.

Talk about being treated like royalty and it was for a repair on a recalled catalytic converter that was replaced. I paid nothing and was treated very nicely. When I buy my next new car soon, I will only return to Lithia for my new purchase. You impressed me Lithia!!! Thank you for the quick service as well. You estimated 3 hours which actually became 1 hour and 10 minutes. Yippee!!! Thanks again!

Luca and Cody helped me get the truck I wanted at a crazy low price. Super friendly and helpful people. Helped me get insurance on the spot. Theyre REAL people, not robotic or condescending salesmen. Made my first dealership buy a pleasant experience. 10/10 would recommend.

Jesse aldaz was helpful with the whole selling process and gave me great service!

It’s smart that they have this place behind other dealership because they can offer better rate for customers. We drove far to get here and was kinda bumped out that the staff didn’t let us know before hand that the car was not ready to test drive. Luckily all worked out in the end. We came back to buy the car on the day they installed new tires. But we noticed the tire pressure error on the dash board only when we left. There was some hiccups here and there, but nonetheless staff are friendly and knowledgable. Overall, we’re satisfied with the condition of the car and the final price.

Great experience. Steve (service director) helped me connect to the right people for my issue. Jason in service was very helpful and highly communicative. Would highly recommend.

I bought my 2017 mustang from this place and the staff couldn’t have been more helpful. I talked to Sam Bullen and he hooked me up with a low monthly payment and a 5 year warranty. I never felt pressured or like they were trying to sneak something by me. Highly recommend.

The service rep was excellentThe only reason I didn’t give it a 5 stars was because when I got my car back the back tires after they had rotated the tires were low on airOther than that everything was fine

Took my 2021 ram if you get a second opinion on my low gas mileage, it’s rated at 19/21/24 the best I get a 16 with my V-6 etorque engine. As expected they looked for any error codes in the computer and did a test drive. I have the first 10,000 miles documented real world mileage, fill ups per mileage. I just finished a long trip and had tanks that were used on the freeway with cruise control on. They drove it 11 mile on the freeway, and they told me the computer said 20.1 mpg. Their expert mechanic is telling me this. Of course the computer and 11 miles it’s not going to be an accurate reading. I check the mileage as soon as I turn the ignition on and it said 19.1 something I had noticed many times. Id drive like a grandma to keep the computer reading up and as soon as I turn it off turn it back on again it changes. It’s not a reliable reading it’s not real world. There expert mechanic try to tell me it was real world.My $65k truck with a V6 is getting 8 miles per gallon less then advertised, that’s about $1200 a year extra cost in gas. What it comes down to is ram is blatantly lying on their EPA estimates. The sales people know it, the mechanics know it, everybody at Ram knows it.The EPA doesn’t do these tests they have the manufacturers do them. Both my Honda ridgeline‘s were right on, don’t let them tell you they’re not expected to be accurate. The only thing they’re expecting is, is to feed you BS when you bring the truck in and complain. Their excuses sound practice, like they’ve said them many times to other customers.

My 1 star rating is for the service department and is based on the lack of customer service I recieved from Louis and the Service Manager David Crawford. Their disregard for my concerns about my Jeep and needing clarification were absolutely unacceptable and truly disrespectful.I purchased my vehicle in 2017 from their dealership and also purchased a second vehicle 2 years later because of the wonderful service I recieved from the Sales Department. Unfortunately Lithia Dodge Service department is not a reflection of the same standards! !!!Because Ive lived in a different county until now I never used the services in the past. Extremely disappointed and pretty upset to have received the treatment with no apologies or understanding from the Service Manager David Crawford. Instead his behavior was the same as Louis and then had the nerve to ask me what I wanted him to do about it!!!You may not care but believe me no one deserves your poor customer service behaviors!!!How sad is that!!! I get a reply from the Service Manager that I had the direct problem with!!!!! Get yourselves together!

Have purchased 2 vehicles here an there sales is ok but once that car leaves the lot they dont give a **** about you. Would HIGHLY RECOMMEND GOING SOMEWHERE ELSE!! Dont waste your time.

I brought my Fiat 500e in on 7/6/21. The service rep was very difficult to reach & communicate with. I went without information on my vehicle for over 10 days. At one point I was told I should have bought a Dodge. I finally had my vehicle back at the end of the month. I did not feel that my work was a priority, but an inconvenience. At one point, I called around to see where I could transfer the vehicle to. I would never recommend this business. Customer service has completely gone down the drain.

What a phenomenal experience! Ben and Esteban were both very helpful in provided me with all the information needed. I definitely would recommend coming to this dealership, they will take care of you!

The experience was smooth, friendly, professional, personable, and fair. It went pretty fast, all things considered. My takeaway sense is that the sales team enjoyed their work, loved cars, and genuinely liked people. I’d go back again down the line.

It was a smooth and quick transaction. We knew the truck we wanted and they had many different trucks for us to pick from. Lara was a pleasure to deal with and was beyond professional. Highly recommend Lara for your next purchase, her knowledge on the inventory makes her the perfect asset to the dealership! Thank you for the new truck!

$195 and 3 hours to run a diagnostic that was free at OReillys and took me 3 minutes. Estimated $700+ to replace a $25 hose. $100 to replace a 💡 bulb.😖Nice staff though.

Great experience with Rick and Mercury as well as sam in finance. One of the very few dealerships that had unique inventory and did not demand over msrpPricing during the supply chain shortage due to COVID fall out.

Nicole was very helpful. My 6 way seat controls stopped working and I can only go forward, Not back. So I am squished up to the stearlng wheel. I hope that your mechanics can fix it. I had to leave my car at the service department. I only wish you had a mechanic working until 6 pm.Thanks Nicole for being there for me. Melinda

Very attentive and took care of everything one visit and even suggested other maintenance that was due and took care of that too

Im giving this rating to the service department. Ive tried for 2 days to get a return phone call for service on my vehicle. Today is day 3 and Im not going to try again. This isnt the first time this has happened. They will sell you a vehicle but dont expect to get a call back soon for service. Im going to buy a new diesel truck somewhere that takes care of you after you buy it .

UPDATE 4/6/21: I spoke to the sales manager, Josh, and he explained that the corporate office updated the prices of some vehicles, which is why the car was more expensive. He offered to honor the original price that was advertised, and I went in and bought the car today. Great deal, and my salesperson, Tony, was very helpful, not pushy, and a pleasure to work with. Thanks for fixing the issue!I went in on 4/3 to test drive a used car listed at $17,600. I left around 1:30pm, and told my salesman I had a few other cars I was interested in driving. Later that day, I contacted my salesman to make an offer on the car, and he told me to come in Monday as offers must be made in-person and they were closed Sunday for Easter.Monday comes around, and I called my salesman to make sure the vehicle is still in stock before I drive down. When I called to check availability, he tells me the price has increased from $17.6 to $20.3k — a $2700 difference. I told him I’d do the deal today for the $17.6k the car was listed at when I viewed it and when he had told me to come in on Monday to make the offer. The manager declined.

Louis was extremely helpful from start to finish. He was very welcoming and knowledgeable. I recommend service here.

Great so far, time will tell. 🦅🇺🇲The folks here were outstanding, especially the service rep. Thanks again for your support in getting my Wifes truck back on the road.👊🦅🇺🇲

Customer service out of this world. Sam and Luca were incredibly helpful. Will be back!

Trash service. Don’t expect anyone to help you after they sell you a car. Anytime you call they transfer you to another department and that person is always busy. They won’t return your calls. The 60 day warranty on used vehicles is a joke. You will be better off literally anywhere else.Also the guy josh who responds to these reviews just copy pasted the same response to every negative review. He doesn’t care and won’t take your call.

We bought a truck 1/2021. We are now unable to get tag renewal due to them filling out paperwork wrong. Javier Alfaro is a horrible manager, hung up on my husband when he was trying to ask about the tags I asked him about this and you could hear him giggling saying it wasnt me like a kid. He hasnt returned calls, nor sent me any email correspondence about what he has been looking into as promised. He then gave me the number of the DMV to figure it out myself. The truck is now sitting there un drivable. I got in touch with Melinda Alicea whom is their Senior Customer Representative. She replied right away that was Aug 26th she said she would respond with an update in 72hrs it has been 2wks she has not called back nor replied to any of my emails. I think we will be seeking a lawyer. This is ridiculous. We have bought many cars through different dealerships this has been the worse experience ever by far. -1

The staff is always friendly and professional. They are quick to answer my questions and ease my concerns.

Salesman Ben was awesome to work with. He did everything he could to get us a truck we found online. The distribution center dragged their feet to get us our truck and there was some delay. We live two and a half hours away and when the truck arrived Lithia did everything they could to get us our truck. They delivered it to our home and we couldnt be happier!

Took my Dodge there for the first time after moving to the area. Arrived early for my 8:30 appointment. Didnt hear another word until I prompted them 3.5 hours later, then was told I needed a new battery. OK. But I wasnt told they didnt actually have the battery, or when I might expect to get my car back. Didnt get out of there for another 2.5 hours. Got burned on the price, of course--not even the diagnostics were covered by my lifetime warranty. They would have been, I was told, if the tests had led to a covered repair. Huh? I expect to pay a premium at a dealership, but I also expect good communication and some consideration for my time.

Appointment on time. Professional courteous service. We sat in a very nice area to wait for our car.

Wheel came off truck after oil change and tire rotation, at 65 mph. Negligence at least. Daughter in-law could have been killed. A week later still waiting for something from LITHIA. Family Vacation postponed 4 days and may have to leave vacation early to pick up truck since they said they couldnt use the loaner van, per Nick. Year of covid now Lithia. Never ever do business with these people. Save time and money. Go else where, be happy.

General Manager Steve Fox was an amazing help and made our visit very smooth.

The service was great. No pressure at all and super friendly. I highly recommend going to Lithia.

Excellent experience. Would definitely buy another vehicle there.

My experience getting my car serviced was great. I received courteous and helpful service from the staff. They were able to schedule the appointment time I needed and complete all of the items on my list.Nick was super on top of things, checking in with first thing about my car, and taking time to answer all of my questions.I will definitely be doing all of my service appointments here in the future!!

They got me an Oil Change Appointment on Friday afternoon for Saturday Morning I needed it urgently and they where able to squeeze me in

I made an hour plus trip to this dealership because of their online listing of a 2007, if I recall correctly, Cadillac STS in the 7500 price range with not to high of mileage, and a Lexus RX 350 for I believe 9,995. This was on Friday July 2nd. Staff was short but an experienced salesman came up to me. I asked about the Cadillac as I really liked this car except for the powder blue color, but I could get past that. The gentleman said that the Cadillac did not meet their standards of quality and was not being sold. He immediately started to tell me about higher priced vehicles and started soliciting information from me. My reply was to ask about the RX350, to which he said he would not sell me that car. I could buy it from another salesperson but he was not comfortable selling it as it had been seriously rear ended. He went on to say that the last person that looked at it took it for inspection and the inspection revealed that the price to repair all that was wrong was greater than the total price of the car.Mind you, the car looked gorgeous. The salesman then again tried to up sell me to a Dodge Dart for a higher price and payments. I was upset by this time and told him that I had driven 90 minutes to get there in very high temperatures and was limited in walking after 16 surgeries and serious back issues. He said I should have called before driving down there.REALLY??????Why were they listed and why does it appear that a poorly repaired RX350 is still listed but it appears at a cheaper price. I wont be going back to LITHIA.I will say that the building is gorgeous, thats why I gave 2 stars.Is this just a scam to upsell individuals?I say that because something very similar happened at another dealership but in Ukiah. Two salesmen tried to upsell me other cars as I was getting in my vehicle and leaving.

The service department was great. Nick was professional and very helpful. I definitely would recommend Lithia.

Always an easy, thorough and service oriented experience. Been coming to this dealership for 15 years and have left completely satisfied each and every time. Made me buy a Grand Cherokee and another Ram to stick with the dealership. Highly recommend. Special kudos to Nick who has been my service advisor for several years.

I took my Jeep to the Santa Rosa Jeep dealership to have it checked out. I wanted information on why it was making loud noises in the engine. I was not sure if I was going to get it fixed or not due to not knowing what the problem was and how much it would cost. When bringing it in and asking for a diagnostic test. I told them that I wasnt sure if I can have it fixed or just getting an opinion of what the issue was, the person in return became rude and frustrated towards me. When receiving the report I realized they didnt even give me any information I didnt already know. They said there was a noise in the bottom of the engine, that is what I told them when bringing it in. They didnt have anything to say about the situation and held my car tell I paid them for nothing. Of course I had to do the right thing and pay them but Im writing this review to help others not get bad service from Jeep. I will never take my Jeep to this dealership ever again.

Lithia Chrysler Dodge Jeep of Santa Rosa is OUTSTANDING/FANTASTIC! Nick treats me like family and the team that takes care of my car is SUPER FAST!! I have had another brand car and had the opposite feeling. Never in my life have i ever has this FABULOUS Service. Btw I drive all the up from San Francisco. Its worth the drive believe me! Thank you for such Wonderful Service. See you soon Nick! HAPPY Holidays to you and your family.

Smooth experience as always! Zachary Sheets is always going the extra mile to make sure my appointments are completed within an acceptable timeframe while giving me updates on all the work that is being done. Lithia Santa Rosa has an amazing team and knows how to keep their staff motivated to always want to improve what I believe is a perfect experience. Thank You and I look forward to future purchases and appointments!Best Regards,Chris M.

I have been trying to cancel my extended warranty for about 4 month now and I have gone in and called over a dozen times for every single person to tell me they will call me back once they hear back from there cancellation department. I have purchased 2 vehicles from this place and will not be returning nor recommending as they are continuing to give me a run around.

Hello, I am messaging today to report the worst service I have ever experienced from any dealership across many brands. The dealership in question is Lithia Chrysler Dodge Jeep Ram Fiat of Santa Rosa located at: 2727 Dowd Dr Santa Rosa, CA 95407 United States I noticed my trucks tires were wearing out unevenly (outside was wearing and the inside looked new). So I took it to this dealership for an alignment. They said they had a special going on it was $99. I told them I would wait. Later the serviceman came to me and said that I need a new drivelink because they cannot perform the alignment due to the drivelink being welded from a recall. She told me because this is caused by a recall it will be covered under warranty but they need to order the part. I scheduled to bring it in the next morning. This is when I experienced the worst service in my life. I brought my truck in early morning and explained to the new serviceman about my situation. He said he will take care of it and it will be done today. I asked them after they are done to wash the truck (like majority of normal dealerships) and he told me they only have 1 detailer and they will not be able to wash the truck. I asked for a shuttle to take me to work which is not too far from the dealership. They were not able to provide me that. I asked if they can call Uber or Lyft to take me to work as most dealerships do and they could not accommodate that as well. I ended up paying out of pocket myself to order a Lyft to work. After a lot of back and forth texting with the serviceman I was told 2 things. 1. The drivelink is covered but not the alignment (even though it was caused by the recall) 2. The truck would not be done today for pick up. I told them if they need to keep the truck overnight then I need a rental. They said they will not do that for me stating they had no cars to give. I said what about a 3rd party rental company like enterprise which is what most dealerships provide. They said they cannot do that either. I asked for the manager and the serviceman ignored me and said we can get you the truck today but we cannot wash it. By the time I heard back from them that option was no longer possible (it was past 5pm at this point). I was again forced to be car-less and find my own way home. Now they have my truck, unfinished and I will have to pay out of pocket again to go to work. Then again later to get to the dealership. I was mistreated and I am seriously considering never purchasing a ram again. I need someone to rectify this situation either reimburse me the costs from loss of pay from work and having to order my own transportation. I feel like I am being punished for originally asking for a wash.

Hard to see a lot of cars, due to covid, supply seamed small

Service writer Renaud was excellent, so helpful. Thank you

Awesome sales team! Fantastic service. Friendly and prompt. Shout out to Lara and Mercury for all the assistance they provided for me, and not to mention, it was an extremely busy day! Bought a 2020 Jeep Compass and look forward to continuing maintenance with them! 5 stars and two thumbs up!!

I purchased a 2010 Jeep Wrangler from them. I was on a time restraint due to needing to get to work. I had emailed them with an offer, and then the sales team called me as I was driving to there location. I explained that I was on my way, but didnt have time to haggle over the price. Upon arrival we were met by the friendly sales staff. Then we test drove the Jeep, and decided to make the purchase. Lara did a great job in showing, and getting the paperwork finalized with the price that was already worked out in advance. It was a real pleasure meeting and working with this staff. They didnt try to bet us to death with the pricing. I felt that this purchase was a win win for both parties. Keep up the good work. Yes, I did make it to work on time, and thank you.

Luca was great to work with and very responsive. I told him what I was looking for and I drove off the lot with my brand new truck shortly after. This was a fantastic experience and I will recommend anyone I know to Lithia.

I had a 2012 Infiniti g37s I located I found thru Carfax at this dealer. Once I expressed my interest in this car I received a call from a salesman named Luca was very attentive and showed me the respect I deserved as a potential customer!!!! He exhibited a level of professionalism that far surpassed his age he was very informative experienced and responsive to my needs also Buddy the finance manager and the finance team that he led or extremely efficient and also compassionate in their need to make Lithia a dealership it would be a force to be reckoned with I would recommend this dealership to my own family or any other people that wouldnt stop long enough to listen as this is the best experience Ive ever had in a car dealership in my life theres one place to go if you need a car Lithia motors they are the best in my eyes and nobody ever convinced me of that the car that I ended up buying has been immaculate so far not one thing is wrong with it and they were crystal clear in the contract there was no confusion or misunderstandings that you would expect in a car dealer I would by far recommend this dealer if youre looking for a car you be hard-pressed to be able to find one this good anywhere in this USA!!!!!!!!

Leased a vehicle a few years ago and at the time of the lease I requested a 3 year lease and 12000 miles a year. My lease is coming to its end and I find out the salesperson signed me up for a 40 month lease, which cost me another $500.00 registration fees for 4 months (strike one), next I find out that they also signed me up for only 10000 miles per year not 12000. I wont be exceeding the mileage but that is not the point, I asked for 12000 miler per year (strike two), I have leased vehicles from Chevy and Cadillac and never had to pay a return-restock fee $395.00 (strike three), will never do business with Chrysler, Jeep Dodge again and will never recommend them to my clients. I work in automotive and talk to at least 15 people a day about everything automotive including what and where to purchase vehicles.

You turned a 5 star customer into a 1 star customer.I had a service with you guys a few months ago and it went well, no issues at all.Now i tried to schedule another one and i had to call 4 times before i got someone to answer the phone as noone was responding to my voicemails. They guy that did answer the phone acted as if he couldnt care less whether i came in or not. So i told him id take my business elsewhere. Not a very good way to run a business, and I’m not sure what happened since the last time i was there.

This place has a small service office which gets crowed quickly. The time frame it takes to get work done on your car is usually more than is quoted . Getting through on the phone in the middle of the day takes time. You need to have patients if you take you car here. Hopefully all this has changed and the service department is better, but every time i have visited the place i have had issues. Because of that and the following I only give it 3 stars.Several years ago I took my Chrysler 300C into their shop for service because my airbag light was on. The service dept. had issues figuring out why this was happening and had to keep my car several days to do tests. After paying the bill I got my car back and within a week the light came back on. I returned it to Lithia and this time they said they had to replace a wiring harness in the dash which they tore apart to find the issue. I kept calling for updates and was told a new wiring harness was ordered from the east coast so my car had to sit there until the dash was reassembled. After several days and several more calls to Lithia I found out the harness finally came in but was not the correct one. Lithia ordered a second one which again took a while to arrive. Long story short - (from what I was told from Lithia) the second one was also wrong so they decided to just dig into the dash and rewire the incorrect harness into place onto the correct terminals.Im not a mechanic or wiring expert but using something that is incorrect yet making it work doesnt set well with me.If I recall correctly Lithia had my car over a month to try and repair it. My car was only a few years old at the time. They finally called to say it was ready but then said I needed 4 new tires. After a month of not having it I believed them because I had forgotten how much tread was actually on the current ones. Im guessing I could have driven away with my old tires but trusted Lithia for some reason. Those Continental Tires they installed lasted less than 2 years and I had to replace them with something better.Since then my dash has had a bad rattle in it which drives me nuts eveytime i hit a bump, but do I go back to Lithia to allow them to tear my dash apart again and cause more rattles or just play the radio LOUDER. The loud radio has been my choice so far. I wish I could give a better rating to Lithia but I have not been happy with how things worked out for me and my car. On a side note, my A/C has never worked well since this incident either and I am sure it is directly related to this incident because it worked perfect prior to the wiring harness service Fiasco.You might be luckier than I. Good luck if you decide to go there for service.

Staff is always friendly and professional

Had ok credit, Was able to walk away with a 2021 Jeep Cherokee Tony and Sam was really good, Nice and fun to be around.

I spoke with Jonna in the service department for about 15 minutes and I was extremely impressed with her knowledge, professionalism and patience. She really helped me to make sure that I had all of my many questions were answered and went the extra mile for me. I appreciate that and would certainly not hesitate to bring my Jeep in for service based solely on that experience. Great first impression. Thanks Jonna.

The salesman, Anthony Vangeli was good. However, he stated that they could not do online sales, sales over the phone, or deliveries due to corporate policy. During COVID this is quite strange, there are Lithia locations that do all of these services, these services are advertised on Chryslers corporate website, and we are in a pandemic. Nevertheless, since this dealership is 400 miles away from my home, I flew up, rented a car, and drove to the dealership after I had confirmed, by appointment, I would be there between 9-10am. I called Anthony at 9am, letting him know I would be there at 9:15, and reminded him of all of the deal points we had previously discussed the day before over the phone (including the discounts, rebates, and APR loan I had been pre-approved for). When I arrived, he stated that his finance manager, was not yet on site, so there would be a delay, but we should be able to wrap things up in under 2 hours. To be expected the deal we had discussed was not coming up as available with the Chrysler Capital financing, but one at a higher APR was available. I was then introduced to the finance manager at 11am Buddy Shalagin to close the deal. Instead of reviewing anything about the deal I had negotiated with Anthony, he started having me sign DMV paperwork, insurance paperwork, the normal forms for purchase of title. When we got to the actual contract, I told him that there were several other financing offers available that werent, coming up that I preferred over the higher interest rate offer that they were pushing. After I showed Buddy the offers from their own website, emailed him a screen shot of the APR I wanted, he still wouldnt offer me the advertised rate, instead asking me how long I would go before I would pay the loan off anyway. After I insisted on the advertised rate, showed him on his computer how to get to the offer on their website, he finally relented. I signed the contract and then left to drop off my rental car. I came back to gather my belongings, say goodbye to my salesman, and here comes Buddy Shalagin, asking me to sign another document, stating that I had got, Employee Pricing. I refused and he kept trying to show me the invoice and asking me to sign that I had received an additional discount.

EVERYTHING!!! I was promptly greeted upon arrival. The dealership itself was very welcoming. I didnt feel uncomfortable or out of place. All of the sales associates looked excited and happy to be there. I initially dealt with Rick the sales manager however, on the day of purchase, he was unavailable. He put me in contact with another manager there, Josh, who didnt hesitate to help me. Josh was very upfront and professional!!! Although, the name of the game is selling cars I was impressed by his level of customer service. Instead of pushing me to buy a vehicle he was very concerned with finding the right vehicle and making sure that, regardless, I would be happy with the car buying experience. Which I definitely was. Also, David in financing made the last part comfortable and easy. If I didnt understand something he had no problem going back and explaining it. He made sure that I understood the packages available to me. Ive been to a lot of dealerships and this is my 4th car. My experience at Lithia Santa Rosa was by far the best experience Ive ever had. I will make the 2hr drive again and tell my friends!

Ben was a great help in ensuring I get my dream car!

Best customer service ever!!! They went the extra mile for me. Nick from the service department is very professional and friendly too! Great experience!!

Nick in the Service Department is the best! So glad he’s back. He made sure my recalls were taken care of.

Excellent service for an oil change at Lithia. I was extremely satisfied and they are highly recommended.

When the water pump in my 2019 jeep grand Cherokee Limited one out my service advisor Nick was hot on the case! Thankfully everything was under warranty... they had the parts ordered, my car fixed and out looked over up down left and right end wash for me within 24 hours I’m so grateful for such an awesome service!

Zack the service manager is awesome . He talks to me like Im family . He gets me in and get me out no problems. And he checks on me to make sure I am happy. Now that Hometown service @2727 Dowdy DR SANTA ROSA.

Wonderful experience. Ryan was very honest and knowledgeable during the process. I had done a ton of research and test drove many different trucks. I was even willing to drive out of state for the best price. Lithia was able to make this happen right here at home. Thank you.

We had a good experience with the sales department but two poor experiences with the service department. We bought a new Rubicon, had larger tires & wheels installed elsewhere, and brought it back to the dealership to have a lift kit installed. We asked them to be careful with the new wheels but every one had nicks because they didn’t use sleeves when taking the tires on/off. They did a good job with the lift, and we didn’t make a big deal about the wheels because we know it can happen if you aren’t careful. We did ask them to adjust the speedometer for the larger tire size and they said they were unable to do that. Last week we went in for our first oil change and asked them to adjust the headlights down because of the lift (everyone flashing their lights at us). When we picked it up they said the technician said he can’t adjust the lights. We asked to clarify why, and the service rep said, “If my technician says we can’t do it we can’t do it. Besides we aren’t making any money on this anyway.” So .. we were disgusted, called another shop and had it handled, but to bring $$ into it when we bought a new vehicle and $3500 for a lift .. taking them up on a first “free” oil change and asking for a headlight adjustment doesn’t seem like a lot to ask. We left a VM for the service manager Friday but no callback yet .. disappointed.

Our experience with Dodge lithia was great!! We are so excited and happy with our purchase. 😊👍.

Steve was competitive and professional, something I look for in a salesman. Very punctual and kept to his word. Personally, I have had some bad experiences with Lithia but, let’s face it, their prices beat most, which lured me and others in.From listing to purchase, the process was smooth and rewarding (not what I’m used to) and I’m thankful. Appreciate the “revamp” and am glad with my purchase!

I’ve been trying to get ahold of someone, and have received no call backs for weeks now. Or I just got hung up on. I have not received my license plates for 2 months now, and DMV states you guys have not completed the transfer and it’s been 2 months.

I was on a long road trip and had a last minute unexpected issue with my Jeep Cherokee. I dropped it off at 1pm and it was ready by 4pm new part and all! My service guy was awesome and definitely went the extra mile to get me back on the road!

They Brooke my windshield while installing a rear view mirror and didn’t tell me. I noticed 20 min after I left. Then they would only replace the windshield with an after market windshield even though the one they broke was a Dodge Windshield!!! Pretty strange for a Dodge dealership! I would never ever ever ever ever ever ever ever go back there again!!! I will never buy a car from them!

Fantastic staff with everyone helping me make the best buying experience they could!!! I highly recommend buying from Lithia! I love my 2018 Jeep Grand Cherokee.. Thank you, Craig, James, and Jarrett and everyone for being so professional, fun, and helpful...

Friendly staff, they got me in and out and on my way, very pleased looking forward for all my maintenance here, peace of mind

The dealership charged me $1100 to change my radiator. While 4 other places in town gave me a quote between $550-$600 to do the exact same repair. I just dont know why a company like dodge would try to exploit me for a premium during such a difficult time in life. I just wanna warn everyone to stay far away from this place .

Nick in service went above and beyond getting our 2021 Jeep gladiator fixed. We went to the dealer in Petaluma they said the problem was a design flaw. However Nick tracked down the issue for us and got the items replaced under warranty. We’ve ended up taking our Abarth Spider there as well. Lithia Nick is an asset! Give him a raise!!!

The service I receive from Lithia is first class. Every time I set an appointment they do their best to take care of me immediately and get me on the road! I have had a few service advisors help me and again, they are respectful, polite and efficient.

Renaud was awesome!! Very helpful and made getting my jeep serviced a pleasant experience!!

Renaud is a pro. He under promised overdelivered. Thank you

I bought a new Wrangler JK from Lithia. I worked with Anthony Vangeli and he was great! Very professional and helped me get exactly what I needed in a car. Thanks so much Lithia Jeep and especially thank you to Anthony Vangeli!!!

This dealership is the worst dealer around the price is ok but their service department is on a scale of their own I have bought a few vehicles from them if you use their service department be for warned they will have your vehicles for months I know and just not a onetime happing its worth the extra money to buy from anyone besides lithia I have sene bought 4 new vehicles and so much better I got them from woodland ram dealer they even delivered it at no extra cost to santa rosa a new 2019 ram quad cab $23,500 it was a better deal and I dont have to put up wit the lies besides their service work st lithia never fixed the problem just made worsr

As a result of the oil leak the undercarriage of my truck was all covered with motor oil. When I took my truck to fix the oil leak plus two recalls I asked Nick, a Service Adviser, to also add a screw to my rear license plate and also clean off the oil spill. He promised to do just that. When I picked up the truck the Service Advisor Reno (perhaps a misspelled the name, apologies) said that all was done. It was not. Neither was the license plate screwed on, nor the oil spill cleaned up. I asked Reno to finish the job as per the prior promises. He refused and turned away. They just made thousands of dollars worth of my business and refused to spend 30 sec on cleaning off the oil. Their service sucks. I can not trust them anymore and will not give them a cent of my business again. What a looser! Classic definition of it!

Friendly towards people and dogs, which was great while I waited with one of my dogs when the truck was being serviced. Can be a little lengthy of a wait, can be a little pricey, but they do offer you package options to choose from for your services explaining whats included in each which allows flexibility on overall cost. Appt was easy enough to make less than a week ahead over the phone and Renaud our service advisor for our appt, was very kind and helpful, personally topping off my window washer solvent which was one detail overlooked.Overall pretty easy, will keep bringing my truck here, thank you.

I continue to get my car serviced here because of their excellent, efficient, and affordable service. I tried taking my car into another shop since I moved out of the area. Because my experience at Lithia was so great, I made the trip back up here to take it in. They were able to resolve several issues that the other place couldn’t. I feel like I can trust these guys and I will continue to bring my car in here. My car is always running smoothly after I bring it here. They also take the proper Covid precautions which is important these days. A special thanks to Nick S. in the service department for being my go-to. He is always accommodating, highly responsive and professional.

Lewis the advisor is great to work with.... Update So after I got my car worked on I ended up buying a new car let me just say I will never buy another car again from lithia Santa Rosa because of the salesman Steve I would just suggest by elsewhere.

Bad customer service 🤮🤮2 weeks ago stop there to see a truck 3 sales person doing nothing and they dont even say u need help........sucks..... service.....

Great service department. Nick was excellent, took care of the problem and kept me notified of the progress. Would definitely recommend.

Only went for service. Employees helpful and friendly

Fast, clean, and very thorough

Customer service was great. Nick was very friendly, helpfully, and polite. I denied the 30k service and there was no pressure or heckling after it was denied.

Nick has fantastic customer service. He explain what would be taken care of during my 120,000 mile service provided a copy of the service. I appreciate him taking the time to ensure all my questions were answered. Thank you

Supurb Establishment .Talk to Jarrod dor the best deal

My 2017 jeep had to be towed to Lithia.. And when I arrived at Litha I was helped right away by Raund. My jeep was diagnosed with needing a new trasmission so I was given a loaner as my jeep ended up being be at the shop for 5 weeks... the tramission was on backedered...i would highly recommend Litha as Ive owned two Compasses and always used the customer service to service my jeeps as they have records of all services done to my jeeps

Drove almost 100 miles with cash in hand and a good trade to purchase a car. We were asked to wait as there was a potential customer already trying to purchase the car, but we waited in our car for almost an hour to just turn around and go home. They don’t take debit or credit card, must have cash or check and after waiting so long banks were about to close and they had not even started a process of looking at our trade in to give us an offer. Meanwhile they were working with people who they told us were very unlikely to qualify for the purchase. Very frustrating and poor customer service. Would not recommend.

I took my vehicle to the service department to get worked on. The truck is under warranty and should have been an easy situation. Instead they led me on saying the wrong part showed up and made me wait two months to get it back. The service department is terribly rude and untrustworthy. When getting my vehicle back my steering wheel was upside down the alignment was so off. Also there were and still are several things missing from my vehicle including a yeti h20 bottle and several tools. When I asked the manager about the missing items he stated that there has been no break ins so its not possible and wouldnt hear another word. They stole and lied to me and did a terrible job at doing their job. Which is supposed to be fixing vehicles. Instead of servicing the service department will steal your belongings and lie to you. Do not go here for business.

GREAT. IM SERIOUS. VERY COURTIUS. YOU CAN KNOW YOUR IN GOOD HANDS.

Very pleasant young man

They are always nice and welcoming. Service staff very prompt and polite. I get in and out, and when I have to be dropped the shuttle service is great. Nice friendly driver,and pick up is quick and easy.