I stopped by to check prices for an upcoming move and was greeted by Darcy. Amazing customer service and full of knowledge! The place is also freshly remodeled and they are upgrading their security system. I know where Ill be storing by stuff!

I’ve been looking for a place to store a few things in late summer-fall because I live in a very high fire risk area. SR Ave is a lot less likely to burn down then where I live. I moved some stuff in a storage unit here to protect it from potential disaster.This place is great, and I am happy with everything!

This place is great been renting here for some time

This is a conveniently located storage facility that Im happy to have found. Darcy went above and beyond to make the process simple. We are so thankful for her efficiency and professionalism!

Amazing customer service. Couldn’t have asked for a better and more efficient visit when renting a new unit! Darcy is a really helpful person and I can’t thank her enough for all the help!

The staff was amazing I would recommend this and I would come back if I needed place was nice and clean very very friendly staff

Get customer service. Darcy was super nice and helpful. Made the whole process very easy and quick.

Darcy she is so amazing she helps me with everything and it’s so on point with good customer service

Darcy is always smiling when I come in! Such a nice and helpful woman! She always has the shipping supplies that I need. Thank you!

Such a good deal and the customer service was great!

Darcy at Public Storage was very helpful in arranging for me to not have to pay an extra month at the Novato Public Storage even though I couldnt move my things out of Novato and into the new unit in Santa Rosa until the 1st of the month. She was very communicative about all relevant information, and I would happily recommend this location to anyone!

My wife and I rented here because the other places we went to werent very friendly or welcoming. What a pleasant surprise we had with public Storage on santa rosa avenue! Professional, friendly and clean! I highly recommend this business! Thank you Darcy for your help!

Ran away from SmartStop because of horrendous service, treated as a human at Public Storage. Darcy is amazing and deserves a raise.

Anne was so amazing, truly a life saver. I could not recommend this storage space enough.

Very professional and clean storage facility. Darcy has been helpful and went above and beyond. Highly recommend!

Darcy is great. 😊 Quick and easy process. Clean facility. Will definitely recommend. Thank you.

Ive had a very pleasant experience renting my unit. Darcy was super helpful and positive from the get go and made the whole process extremely easy. Highly recommend

Darcy was extremely helpful and friendly I don’t think we would have been able to get everything do e without her!

Darcy is great! My family has been using public Storage for a long time. Its nice to have such a helpful person taking care of the grounds and providing excellent service to all customers.

I made all the arrangements to move in online. I got an email with my unit#, along with my gate code. When I got there my lock and key were waiting for me. Everything went perfectly, the place is clean and secure as a result I didnt have, and still havent had contact with anybody that works here. Although I gotta say after reading all these rave reviews about Darcy, Im considering fabricating a problem so that Ill have an excuse to meet her.

Darcy was so helpful! Even though her computer was down, she was still able to provide me with all the information I needed and show me around the grounds. Everything looked clean and safe. Also, you can rent online with public storage and go straight to your locker! So convenient! Thanks to Darcy, I will be choosing public storage because it stands above all the competitors!

The manager Darcy was professional and cheerful. Even offered helpful suggestions on how to pack my stuff. Would recommend.

Darcy was very helpful great experience!

This facility is awesome. Clean, organized and safe. The Manager, Darcy, is a breeze to work with. She’s super knowledgeable, efficient and friendly. Highly recommend trusting them with your storage needs!

Was happy to learn from the property manager Darcy about the preferred contactless rental option and also contactless entry using the app on my phone. Its nice to see business adapt to our current environment to help keep their customers safe.

I was happy to learn about being able to do a contactless rental. Super easy, did everything online and was able to move into my new 10 by 10 storage locker very quickly and with no issues. Darcy was the woman I spoke to who was polite and clear while explaining the process.

Great place! Looks clean and safe! Darcy was super helpful!

Great facility, right off the freeway. Good security and clean grounds. The manager Darcy is always available and very helpful.

Diane and Darcy are always helpful!

OMG the manager Darcy is the best! I would definitely recommend this place not only because her customer service skills are on point, but she also keeps it really clean. And I dont want to put my stuff in some dirty storage unit. So you should come here because this place is better than the rest!!!!

I couldnt believe how quickly I was able to rent a unit from the website! And Darcy in the office is a joy to talk to! Will recommend her property to friends and family in need of storage :)

Darcy in the office is super nice! I just came in to ask some questions because I am selling my house and moving and she was a world of help! She provided me with tips to for packing and suggested ways to protect my stuff during my move. I will definitely be back!

DARCY IS AWESOME! I LIKE THAT I ALWAYS SEE HER KEEPING A CLOSE WATCH ON THE GROUNDS. SHE SEEMS TO REALLY KNOW WHATS GOING ON AROUND HERE. I KNOW MY STUFF IS SAFE HERE BECAUSE OF HER.

I highly recommend this facility. Over the years the property manager Darcy has been more than accommodating and gone above and beyond many times. She is a great example for the company and provides great customer service. The property is clean and well maintained. There are also security cameras and a gate that you have to use a code to get through. There is a clean, onsite restroom that is available during office hours. As well as push carts also available during office hours. Only down fall is rate increases. But I guess you get what you pay for and with rates increasing all around us, it is understandable. Also, I feel safe here and know my stuff is well taken care of. So all in all, it is worth it!

Darcy she was nice. She helped me when I could not do my contract online.

One of the best storage facilities. Staff have been amazing.

The manager Darcy is great. So helpful. She helped me get my payment in with her payment center even though its her day off. Thank you for caring about your customers!

Alright Darcy was so helpful with everything at my storage facility site he even helps keep the rent at a stable helps for my self-employed business

Darcy is great. Quick and easy process. Clean facility. Darcy deserves a raise. Thank you.

Clean grounds, friendly staff and we feel safe storing our things here. What more does a storage facility need? If you need storage, come find Darcy!

Darcy, the woman who runs this location is extremely nice and helpful. The location is convenient, and the hours are good. We have a drive up unit, which has been nice. As everything in life goes, the monthly rent has gotten higher over the years which motivates me to finally go through and clear out the storage unit.

Darcy is great! My friend rented a storage unit here today and when we walked up to the office she was disinfecting the counters and door handles! Not only do I feel safe with my stuff here, but I know she keeps it nice and clean! Thank you!

This facility has stored my belongings for me since 2017. Safety, cleanliness and access convenience have always been excellent as have the staff. A very special mention for the facility manager Darcy, who has always been amenable, professional and extremely nice, even to a chronic late payer such as myself. Much appreciation.

Darcy has always been helpful. She keeps the place clean. If people need storage I tell them to rent from her.

Came in with my 2 kids who were all over the place and super distracting and had to figure out what size storage unit to rent all while being in a big hurry. The manager, Darcy, was MORE than helpful. She was very accommodating to me and especially my children. She let my toddler sit and color and helped me figure out what unit & price point I needed in a very quick manner. Super easy process! My oldest had to use the bathroom and I was very happy that the restroom was extremely clean! Actually the whole place was very clean and well maintained. We had a great experience signing up for a unit there and the fact that the manager was so nice and great with my kids was really helpful. I would definitely recommend that property!

When We Moved In We Had To Buy A Circular Lock, We also Paid the Insurance That would Cover up to $3000. Loss, for the low price of $11.50 each month. The prices were decent.I called the Manager there to inquire about holding a “garage Sale” on their property. I was told to Advertise on Craigslist by appointment only. And I had to escort each Browser In and Out Of The Gate. We planned to do this on the Monday coming. On Either Saturday or Sunday Someone Cut The Aluminum Hasp And Defeated the locks on 6 units. Nobody Else’s Lockers Items were touched. $5000. Worth of Electronics Some New still in the Box, The Rest in Excellent Condition Was Stolen. No Cameras, No Alarms, The Sheriff Wouldn’t Even Dust For Prints. Since I Could Not produce Bills, Serial numbers, Photos, or Proof that We Had Any Of What I Claimed. Their Insurance Settled For $780. We Cleaned the Locker Out That day.

There are a lot of storage places around here. Im glad I chose to rent here at Public Storage. The manager Darcy is great and you can tell she likes her job. The property is well maintained and clean. Very close to the freeway and easy to access.

Darcy has been a pleasure to do business with! Its always nice to see her smiling face when I pop by to grab something from storage. She has always been courteous professional and helpful. Public Storage needs more Darcys!

Thabks for your consistency of greatness Darcy! Sorry it took me so long to do your well deserved 5 star review!

Darcy is great! She is always cheerful and smiling when I come help my uncle at his storage unit! It always nice and clean around here too.

Darcy was very helpful. I made same day reservations and was able to check in the same day. I was running 10-15 minutes late and Darcy was understanding and accommodating. The check-in process was quick. Thanks Darcy for being so helpful!

Supper friendly and communicative property manager. Darcy is informative and happy to help! Used the online system to make my reservation and she was welcoming when I got in to get me set up. Highly recommend this place for storage!

Darcy was so helpful today. Tension is high in Sonoma County. But in her office, courtesy is clearly a priority.

Thank goodness for Darcy! She has been a great help during an unfortunate experience. I appreciate her thoroughness and professionalism.

Darcy made our storage rental a quick and easy to process. Definitely the easiest part of moving!

The office girl Darcy is friendly and helpful. I always see her walking around cleaning and checking on things. The grounds are tidy. Seems safe enough for Santa Rosa Ave... Nice to be able to get to my stuff till 9:00 at night.

I came in to check out boxes/moving supplies for my upcoming move and was greeted by the associate Darcy. She was so thorough in providing the information I needed, down to finding out what I am packing so she could suggest ways to keep it safe during my move. She did a fantastic job! Thank you Darcy!!!

Darcy is great! Thank you for being so friendly and helpful today!

Darcy has been great. Great example of what customer service is all about.

Darcy was so helpful and made the transition into my unit clear and quick. Appreciated the clarity and patience. Much better experience than with other storage facilities.

Clean grounds, lots of light, easy access and close to freeway. Would use again.

During the fires the move to this location has been stressful however public storage was able to help me with a unit. Darcy the property manager was not only informative but friendly and courteous and explained everything I needed to know. Very helpful!

Miss Darcy is always so professional and helpful. She always helps me remember to pay my bill each month so I dont get a late fee. It is a pleasure to deal with her. Anyone would be lucky to store their stuff with her at Public Storage.

Darcy is nice! The place is clean and easy to get to. They also offer insurance and high security disk locks.

Darcy is the bomb

Hello public storage. My name is Joe. I been using public storage for the Last 2 years. You have a property manager named Darcy. This girl is awesome, understanding, always has my back. Please oh please public storage give this lady a raise and a nice pat on the back for doing a good job.

Darcy was super cool!

This was cap I’m sorry for lying

This is a very clean and efficiently run storage facility. The property is well lit and managed by a very nice staff. I dealt with DARCY who provided information about policies and facility rules in a direct understandable way. I really appreciated that. I highly recommend them!!

Darcy was very helpful today. The place is also clean and easy to find.

Darcy was great! Courteous and professional. Quick and easy paperless process. Grounds looked secure and clean. Would rent here again.

Darcy is always so pleasant to deal with. So when she asked me for a review, I was happy to oblige. Darcy runs a nice place! Clean and secure. And she calls to remind me to pay my rent so I dont get a late fee! Wow! What kind of company wants you to avoid late fees?

Darcy was awesome. She has good customer service skills and was very patient with me. Best service I had in years. Need more people like Darcy and her skills.

The customer service was excellent! Darcy even saves me some money! Great experience!!

Great service! Thanks for being so quick and efficient when I was in a hurry! Darcy made moving day easier!

I had a great experience here and Darcy was a delight. I got an amazing price 50% off! Would highly recommend to anyone 😁

Darcy is so awesome and helpful! She made our rental experience super easy and found us a great deal! She was able to suggest products that will help with our move and we were able to buy them right here in the office. Public storage is very lucky to have such a helpful/friendly/professional employee! Thanks Darcy!

Just rented a unit here. So far, the highlight was dealing with Darcy, one of the storage property managers. She was thorough, knowledgeable, professional and helpful. She was a real pleasure to work with. The unit itself was clean and easy to use. The property appears to have good security, the access is easy provided you have the gate code, and it is right off the highway.

Darcy was such a great help!! She was professional and understanding of our needs. Very grateful to have found this Public Storage. We feel very satisfied choosing to store our things here.

The manager Darcy is great. Helpful and very sweet.

Darcy is incredibly gracious, knowledgeable and professional. She has been the manager here for years. I highly recommend this storage company/location. I have used two other Santa Rosa storage facilities in the past and will not use them again. I was so happy with the paperless process, easy & efficient.Thanks Darcy!

Melanie was very helpful I highly recomend this storage facility.

We’ve been using the Public Storage facility on Santa Rosa Ave for almost three years and couldn’t be happier. The facility is conveniently located near the freeway and is always clean and well maintained. Darcy is friendly, organized and extremely helpful. As long as I’m living in Santa Rosa this is the only storage facility I need. I highly recommend it!

Darcy is great and runs a nice place! Shes always patient with my sister who rents here and I appreciate that. When I hear someone needs storage, I always recommend this place.

Darcy was very kind and helpful with any service I needed, especially when my account was having troubles! Great service

Without a doubt, this is the best storage location I have ever used. Having used several different storage companies over the years, I can confidently say that Public Storage rates #1 on my list. Additionally, they have at this location the absolute best property manager Ive ever known. Jennifer is personable, attentive and a hard-working employee. She regularly checks to make sure that my needs are met. Ill be using this company for all my storage needs from now on.

I love my local Public Storage. The manager, Jennifer, is extremely helpful!! The facility is well kept. I feel very secure leaving my belongings there, which, of course, is extremely important to me. I appreciate the professionalism of everyone Ive worked with at the facility on Santa Rosa Avenue. If asked, I would most definitely recommend Public Storage.

Thank you Darcy for your quick, professional assistance!

Darcy was fantastic! She was super nice and very informative. Quick service and made the experience very easy. I would totally recommend renting a unit from Darcy. She’s awesome!! Thank you Darcy!

The associate Darcy had the best customer service. She was so informative and friendly. I recommend going to this location. Its convenient and secure

Darcy is great! Clean property and easy to access from the freeway.

Jennifer at Public Storage is so helpful and wonderful. Shes knowledgeable, polite and kind. Shes helped me with difficulties Ive been having (not the storage facilities fault). If she doesnt know the answer to a question, she finds the information quickly and relays it quickly. The property is clean and secure. Ive had a storage space here for about 16 yrs. In the past, I had some trouble with employees who didnt know what they were doing. Jennifers great. Shes a real help at a time when I need it.

Darcy has great customer service! I am in need of a large storage unit and even though there was not any available at the location that I went to, Darcy was courteous and happy to help me find a location that would work for me! Im sad I cant rent there!

I rented here for over 5 years and found it very convenient both in location and usability. The manager Darcy was a constant, always available and helpful

Darcy has perfect customer service if your looking for a storage ask for her .

Easiest storage process that I have been through! And its all thanks to the manager Darcy! She made my difficult and stressful move a little more easy by offering a quick and clear paperless lease, a happy attitude and helpful suggestions for packing our stuff! Who could ask for more?

Darcy and the friendly staff are beyond awesome. Moving can be stressful and they made everything so easy. I would recommend this storage facility to anyone wanting excellent customer service, cleanliness, and security. You are awesome Darcy thank you!

Best storage facility I have ever used. Office manager is a sweetheart and very professional. I will recommend this facility to everyone I know.

This was my first storage unit I rented, ever. Darcy was very helpful and knowlagable about products and units. She was very up front and honest with what I needed when it came to supplies and space. Working customer service for years myself she was very friendly and professional, and I appreciate that. I was very comfortable knowing she was helping and with how tidy and safe the property was. Darcy gets all five stars.....I wish I could make them gold!

My experience at public storage has been very positive. Darcy is very helpful. She has shown her level of attention to detail for me personally by catching when I locked my unit improperly once. She secured it properly and contacted me about the issue.I would use this location.