Wonderful experience in this store. Im a 6yr owner of the product and encountered a quality issue with 2 sets of sheets I previously purchased over a year ago. Dana took great care of me working with Roland on the phone in customer service. She was purely focused on solutions that benefit the consumer. I have 2 brand new sets of sheets being shipped to my home at no cost to me. Really appreciate the fantastic customer support.

Great beds. Good service. Worse financing options in the industry for the most expensive beds

When you spend $5k on a bed you dont expect it to break after a year and a a half. When it does you expect the company to fix it in a timely manner, and by the way it should be free. They do not fix in a timely manner and it is not free. This will be the last Sleep Number anything that I purchase. Really bad customer service and rude reps. Yep I am talking to you Ashley!!

I walked in with my girlfriend this past Sunday honestly we were just window shopping. We laid on the bed they had in store and a couple minutes in Tony comes up and just starts talking about the bed. Tony did a super fantastic job at showing us the beds and also was just great to talk to. He took my girlfriend and I around the store showing us the different beds and all that good stuff. We laughed and almost cried together haha but this guy really sold the beds. I had been saving up for a bed and after seeing and trying the products I could see and test all the cool features the beds had. Their products are amazing! And i want to say thanks to Tony for just being a wonderful person and making us laugh. We went home and talked about how awesome that experience was he made our day. Now we are just waiting on the actual delivery and I’m eagerly waiting for the new king size bed!

My husband and I had a wonderful experience at the sleep number store in schaumburg. Nick was our salesman and he was super helpful, not pushy, and gave us the numbers up front with no surprises. Our bed arrives in a few weeks and I cant wait. Definitely reccomend it!

Love my sleep number bed!Stopped in for a new pillow, got 2!Sale going on

Although the product is good and relieved our back problems quickly, dealing with this company was a nightmare. Simply put, their service stinks. Unless you have a compelling reason to buy this product, shop elsewhere. A significant problem is attaching a headboard. If you like a nice and tight look to the made bed, forget it. Once you dial down to 60 or so, you cannot get the cover to look nice.

Extremely Disappointed with my Sleep Number ! I have had the mattresses, tubes, remote, and air pump replaced... and I still have to fill the SLEEP NUMBER MATTRESS up with air every night.Stay away from this company if you really want a good nights sleep. I purchased the Sleep Number for my back. My back is not happy with this mattress because it does not stay firm. It goes soft overnight!Conventional mattresses will not leak air!

I really need to replace my bed! On the recommendation of a friend I decided to try out a Sleep Number. As the Schaumburg store in Woodfield Mall is near my home that was the location I chose.I actually visited twice over the course of a couple of days. The first visit was to get an idea if this was worth considering. Let me tell you, once you lay in one of these beds there are two choices - you either buy one or you are forever disappointed in whatever you end up buying.I had the sales associate start me in the middle of the comfort range and then step me up the next levels to compare. While the mid -range was nice, the next level up was pure heaven! I was ready to set up housekeeping right in the store.My second visit was to actually make the purchase and determine my actual Sleep Number. This could have all been done in one visit, but I personally like to think things over to avoid impulse buys. The process to determine the settings took about 30 minutes. This was done on a different bed that is hooked up to a computer with sensors that determine where the stress in your body is showing up. The setting - really the firmness of the mattress - is reduced until you tell the associate that you feel no discomfort. And you can see the stressed areas of your body becoming unstressed while this occurs. I felt almost weightless when this was done. And this wasnt even the comfort level of the mattress I had chosen! I moved back to that bed and had it set to my individual number.Life will never be the same once my new bed arrives.What keeps this review from being 5 stars? Ill tell you. Each mattress is constructed to order. And that takes time. In this case the lead time is about 1.5 weeks. Most bed stores are able to deliver within 1-2 days. I have to defer the glorious feeling of sleeping in that bed for another full week as I write this. If delivery time could have been shortened this would have earned a full 5 stars.And just a reality check for you - these beds are a bit pricey. Dont walk in expecting the purchase price to be the same as regular inner spring or memory foam mattresses. But I tried all of those and, let me tell you, once you experience Sleep Number there is no going back.

Ok so despite the picky and big cry babies that commented on here that expect a gold platter served to them, I love the store. The two sales people were very nice and took there time with you. Didnt pressure me at all. Not like the girl selling makeup in the mall calling me baby and junk. As a live broadcaster I will back this store up and sleep number in general on my streams. Friendly and honest. The deal we got was great!! Ill be dealing with them from now on. 25 year warranty on the mattress!? Cooling and heating pad!? When I laid on those beds my lower back pain went away that fast. I sleep on a futon!!!! Lol dont hate on these people at this store. Even being busy and hungry they did make my day and I have total respect and support for them. 🤘😁🤘

Friendly staff. Great products. Love my sleep number and it looks like my son wants one, too!!

Kimberly C was great helping us get all the discounts we had available to us. She was very patient with us and our children!

Ashley was awesome! Since the very first time my husband francisco and i where there she was able to explain everthing. All the questions we asked, she was able to give a answer right away and clear enough for us! I HIGHLY RECOMEND TO GO TO ASHLEY! :) i cant wait for my bed to be delivered tomorrow:)

So disappointed! I bought the most expensive mattress and when they delivered itThey couldnt put it together . Control was missing. I call the next day and I was promised of the seller that he will take care of it! After that zi called the day after ..nothing!! week later no ph call no service! Nothing! I would recommend go to diferent location!

A neat place to check out. Staff are nice and prices are above average.

Dont go here. They never delivered our mattress to our house. Go to MattressFirm if you want good delivery.

Weve had one for 10 yrs and love it. Time to buy more sheets at a huge sale thanks to the inner circle :-)

Found my number is 50