Tony W. is amazing at the Schaumburg store. I wanted to try out a club but he asked me questions about my game and current clubs. He suggested a different club and it worked great. I am incredibly grateful and told him I’d buy more clubs but he was honest enough to tell me to take some lessons first.

If you like to golf/play tennis and want quality products with a professional staff this is the place for you! The practice putting green is a very convenient for picking out the perfect putter. Renting the tennis court is a breeze and with the new lights its a great place to practice during the winter season.

Justin and Lindsay are absolutely amazing. Justin is the only reason we get clubs here for my daughter. The other staff always seems to brush her off because she is younger - we have gone numerous times looking for clubs and feel we are not taken seriously as a customer because our daughter is younger. Feel she is dismissed before even getting a chance to hit a club and show that she has the ability. Justin has been the only club fitter who seems interested in helping and has been encouraging through the whole process. Lindsay, an instructor there, has also been amazing and has helped both our girls over the years improve their game. She is great at taking her time with the kids and keeping the instructions at their understanding. The foundation she started has led to the girls being able to participate in US kids, drive chip and putt and Under Armour tournaments

James Pastore from the service center provided excellent service and went above and beyond what is expected. I appreciate his professionalism and attention to my issue. I will be returning to this superstore as I know the customer service there goes the extra mile.

For a company that has a mission statement of Inspire people to play their best and grow the game - I think the employee in the demo bay we worked with forgot this important piece of information. He was rude, condescending, and made it very clear he didnt want to help. Instead of educating and being informative, his approach was to comment on the lack of skill and question every aspect of what we wanted to try. To be honest, the sour taste in my mouth led me to tell my brother not to purchase from here. I could not justify him spending a few thousand dollars at a place that did not value his business. Testing clubs should be fun and getting new equipment is exciting. However, I find it very difficult to grow the game when you belittle your clientele and leave them discouraged.

Ben did great job working with me he made you want to come back and buy more clubs from him it’s so nice to see someone have patience with you

Selection is phenomenal. The employee I ran across was pretty rude. Went in looking to spend money, but the guy I spoke to not only shot it down, but made comments like “well if you’re only breaking 90..,” “you need to get lessons,” told me the club I was having issues with is one of the easiest in the bag,The tough love ticked me off, but I can accept the feedback. However I don’t even live near the store, so I actually went out of my way to visit and left empty handed.I’m not sure what the business model is at this place, but it’s not customer service focused.Long and short, you might have to do business with these guys just to get what you want, but don’t go in expecting a pleasant experience to come with it.

Went in to find a reasonable used driver and maybe a putter. They didn’t have a used driver under 250, that is absolutely fine. All their used drivers looked like they were in great shape. I decided to treat myself and splurge on a new 400+ dollar driver. Until I couldn’t get one sales person to take me seriously or help me in any way. A cluster was by a simulator, there was one guy at the checkout and that’s all I saw. You would think at 250 plus a club they’d get people in there to help and push you towards buying. I’m not gonna go beg someone to sell me a 400 dollar driver lol. But hey, more power to those who can turn away easy business like that. I went and got more help from a play it again sports buying a club than I ever came close here. All in all, great store with any club you could dream of but unless you have bucks and know exactly what you’re looking for, don’t bother.

About a month ago, I went in to evaluate my swing at one if the practice bays. It was an afternoon mid-week, so not too busy. I was assisted by a really nice guy (James M) who spent almost an hour with me providing various club head and shaft options. I am only into golf for about a year (33 hcp) and have been using a Costco Callaway box set, but James was honest and understanding with my current still level and didnt push me one way or another into buying something expensive. Per his helpful assessment, I wound up getting the lie angles adjusted on my irons at your store (which had a quicker turnaround than quoted which was great) and have had 4 of my 5 best rounds since. And he wrote down for me recommended irons and shafts if I do decide to upgrade in the future.Very pleased with the helpful time and attention from James and look forward to coming back in the future as I progress.

The people that work there are all very nice and always take care of whatever I need done in a very timely manner.

My cobra driver shaft broke right near the connector and I was worried it would take too long to get my new shaft through the warranty. The team took care of it and gave me a loaner shaft so I wouldn’t miss the rest of golf season. Great customer service.

I went in for the full experience, and Chris in club fittings delivered. He was patient, informative, and didnt try to sell me based on price. The store seemed busy, and fitting can take a while to get the right feel, but he handled other customer questions while we worked with poise. From clubs, to a bag, to a range finder, he took the time to make sure I had everything I needed for the season without compromising integrity by overselling. I appreciate the genuine approach he delivered, and the customer experience during checkout was just as exceptional. 10/10, they killed it. My compliments to Todd Diegel for having a customer experience in his store that is second to none.

I ordered irons 12 weeks ago and still havent received my order. When purchasing them they told us we should get them in 4-6 weeks so I gave them the address to the university I was going to. After waiting months for my irons and calling them once a week to check the status of my order, I had to move back home. As soon as I moved back I called to change the address for this this order. I called 5 times to check on the address change and for a tracking number just to be informed that theyre being shipped to the first address I gave them. Every time I talk to someone from this store no one ever knows whats going on or cares that I am upset about my order. I would give this store 0 stars if I could and will never be purchasing anything from this store again. Save yourself a headache and go somewhere else.

Couldnt be bothered to help with fitting a complete set of clubs. Will not be back.

The guy that helped me was super helpful even let my 7 year old son use the sim as I was testing out new irons

Terrible display of management and customer support. Yesterday, I went to buy golf shoes. Spent good amount of time with 3 to 4 different pairs to compare with. They were all about $150 to 180 range. But found Ecco, last pair on display showing $99 and it was very good fit. Box was below and also had huge sticker stating DISPLAY. After waiting in line to pay, it came up $149.99. So, manager came out and Ive walked to show him where it was displayed. While walking this manager was keep saying no way Ecco for $99... ok ...I get it but thats what Ive found and was ready to prove him wrong. So, we are at Ecco section of shoes and surely on display PVC it states Ecco product at $99 but had FootJoy logo. So, he is saying it is for FootJoy and you will have to pay for what Ecco cost is. Also keep stating that I have selected wrong item so he is not sorry but I just need to pay what that shoes supposed to cost. Hmm... ok. ...... 1. FootJoy shoes are about 30 a part from where this was displayed at other section next to Womens shoes. 2. signage and price may be wrong but shoes and description of shoes were at right section. 3. He doesnt apologize for the inconvenience and time Ive spent to choose that shoes 4. He doesnt display any apologetic gesture towards to me but instead dictating to shoe area staff dont ever do it again. ... and walk away. 5. now, I am with different pair in mind at line again to wait to pay. >> But thinking about his whole incident and process is upsetting me now as this manager is trying to leave the blame on me instead of managing store with proper display and pricing. Afterall, it was the last pair and display pair with $50 difference that can easily be split half/half to leave the store with satisfaction but instead bitterness and mistreated feeling embedded in me.

Best place to buy golf clubs!! Mike was great.

I recently had a lesson scheduled. I had to book 3 weeks out because they were so backed up and I live over 40 minutes away. I drove in for my lesson and when I got there, they informed me they did not have me on the schedule. What these guys did was nothing short of impeccable customer service! Without even questioning that I made the mistake, they took ownership, acknowledged and than made up for it with what they offered me for my inconvenience. I worked with Mark and the way he handled this situation was perfection. This is not the first time I have had great customer service from this store, but I guess this is why I do all my shopping here. How they handled this situation just reiterated what I already knew about this store. The products and services are definitely great, but the customer service here is for sure what keeps me coming back!!!

Really nice. If you are a golf enthusiast this is the place to be.

My brother and I went to the PGA superstore two days in a row to prepare for the upcoming golf season and get our equipment needs in. Staff members were helpful in answering questions and giving additional product information to make informed purchases. Mike Ginter was especially personable and helpful. Highly recommend this store for golfers.

Everything you could possibly need and more! Huge selection of everything!!! Prices are high but you get what you pay for.

Fred in the service department spent two days working with us to help us get our son ready for his freshman year on the HS golf team. He went above and beyond to help us get out son fitted and make a smart investment in his first set of grown up clubs. He was amazingly patient, friendly and knowledgeable. I think Fred’s custom service is better then any we’ve ever received anywhere. We are so thankful for his time and his help. As parents who don’t play golf, Fred was literally a blessing to us with all his guidance. Everyone else we encounter within the store while we were there was also very friendly and made sure we were being taken care of. Thank you for a wonderful experience.

Always awesome! I can spend half a day there and still not getting bored.

Went in to try some new irons and driver. Chris was very helpful.

The store has an incredible ammount of clubs to test out. A fantastic clothing and shoe area. However, both times I have came in to get fitted or test clubs that I was interested in buying I was not taken seriously. I was given access to a simulator and had to aimlessly grab wedges to test out without any guidance. I was really hoping to have someone walk me through the different vokey grinds to help me find the right fit. Instead I was stuck hitting different grinds not really understanding what the differences were. Last summer I purchased the new Taylormade Sim driver from this location and had a similar experience. I was given the driver and the employee helping me walked away before I could even try out different shafts or drivers. I want to get fitted for a whole new set of irons but am worries to come here to do so considering the past experiences i have had. I am looking to have an actual fitting experience in which someone who knows what they are talking about works with me to find the right clubs.

The customer service here is unreal. We’ve gone in a couple of times to use the bays and also to check out a few different drivers for me. They were extremely helpful in finding me a variety of clubs that I might like, and worked with me to figure out what was best for my swing.Big shout out to James P. I’m deciding between two drivers, but he’s the reason that PGA in Schaumburg will be getting the sale this week and counties customer loyalty.I really appreciate that they took me seriously (it’s hard as a female player sometimes) and genuinely wanted to help me find the best club. I’ve had other situations where pro shops/salespeople talk down to me because I’m a woman and they for sure don’t get my money. Thanks James!

By far the largest selection of golf stuff anywhere.....you name it and they probably have it. Friendly staff...get my clubs regripped there every year and its painless.....several bays to try clubs out...a def recommend!!

The staff is very rude. Went in looking to spend money on a new driver and got little to no help. All my questions seemed to bother the employees. So sorry to ask you about golf and the products.

Thanks to manager of repair department.A tall gentleman with glasses(sorry I forgot to ask your name) is the one dragging the business to run. I believe he belongs at a much better repair place than that location.I was pretty upset because of the one guy from repair department(he is rude and change his word every single time, never say sorry, always look so mad, I think he doesnt like his job), but manager explained everything very clearly again and gave me a solution. Now I really like the result. Thanks again.So guys.. if you see the man who look so mad, just wait for another person. Im not going to tell the name because I already see his name from many people’s review.Happy holiday guys.

Horrible Experience! Got fitted clubs and they told me 4-6 weeks and it’s been 3 months. Once they finally shipped the sent it to the wrong address. It was terrible and the customer service was no help. Never coming back here again.

Im just wondering if the club fitting guys are required to be miserable? I just want to buy a driver and have it be a pleasant experience. Three times I attempted this and three different guys made sure it was not going to be a pleasant experience. Was made to feel as though I were putting them out. Going to go somewhere else for this purchase. Otherwise the store is fine, overpriced but fine.

This is my first review, but it had to be done. Possibly the rudest staff Ive ever encountered. 3 seperate occasions of this over a long span of time. Ill go out of my way to other stores, 3 strikes, youre out.

Pleasant staff. Good visit.

James was a great help! I came in looking to test a few new drivers. James was able to view my swing and ball flight stats to assist with picking the perfect driver for my swing. Thanks for the help!

The guys they have there helping get you fitted are great. My son was there getting a new driver and the pro was working with him with different drivers and shafts. Very patient with my him and my son was very comfortable with his purchase he made. Thanks again guys, you made it a pleasant experience.

Asked for help to be fitted with new clubs and was told to wait by fitting area and after about 15 minutes with no one around and many employees standing around I gave up. I guess they dont need my business.

I recently went to the PGA Superstore for a club fitting. As a new golfer, I was worried about what the process was going to be like. However, the fitting was great! Chris provided me with the opportunity to try a range of clubs. He never once made me feel insecure about being a new golfer, errored shots, etc. I also appreciated the fact that he was realistic about my golf needs and didnt pressure me to purchase the most expensive clubs. Additionally, Chris provided me with valuable feedback about my swing that I look forward to implementing during my game. Thanks for great service!

I called to inquire about buying new clubs and talked with Ben at the Vernon Hills store. Ben is a professional club fitter and he was amazing. Answered all of my questions thoroughly and helped me select the right clubs for me. Looking forward to him helping me fit them once the stay at home order is lifted. Thanks so much Ben

James P. was extremely helpful in guiding me towards the right clubs for me, not necessarily the most expensive clubs in the store. He made the experience smooth and was very patient and knowledgeable. He clearly knows the game very well.

Got a new grip for my fairway and the replacement process took the quick time of 4 minutes.

Jeff crushed it. Got the Titleist TSi3. Sounds like a symphony goes like a banshee.

What can you say? Great selection of gear. You know that you are overpaying for things, especially clothes. Sometimes, you just want to touch things, perhaps try it on for size. I have heard lessons are pretty good here. Id come here for new grips if I ever thought of doing that. Glad that they are open again.

I went into the store to buy a new putter. My intentions were to try putters out until I found one that I liked. During the hour I was in the store, not one employee asked me if I needed any assistance. I asked an employee about their inventory for putters and he made a remark that only the Scotty Camerons were stocked more in back, but he seemed uninterested in helping me or asking if I was interested in them. Im overall very disappointed with this store, as I was expecting more than the experience of a Golf Galaxy. I would steer clear of this location unless youre dressed like youre on the course and give the appearance that youre going to spend money.

Very friendly and helpful staff

Stopped in here on Friday after work- I wanted to hit a few different irons i had in mind as in looking to update my bag. I went into one of the simulator bays for a little while. I thought all of the employees were super nice and helpful. If I had questions they were all extremely nice and helpful. Best part was I randomly asked one of the guys something between 2 of irons I was hitting. He asked to watch me hit them. He didnt say much, he left, he came back and put an iron in my hands and said swing this one. Instantly 15-20 yards further consistently and more accurate. Incredible and glad he was walking by when he was - would have never tried the club if he hadnt. Talked to him for little while then he had to help others. My experience was great - maybe for all of you who didnt have good experience maybe go there on a Friday? That whole crew was cool when I was there.

Always friendly staff assist me when I visit PGA tour superstore.

Good Store. Great selection.

Very rude. Do not understand why he talk like that way. Here to spend my money but change my mind. Do not know last name. I saw ron from name tag

I got the s62 Garmin watch there, but now Im being told that they dont sell the ct10 that goes with the watch. That I need to go to Garmin, guess what my gift cards are not made out to Garmin, there made out to the PGA store.

Slooooww Bad service, like a Saturday morning round! Avoid.

On August 7, 2020 I went to the PGA Superstore in Schuamburg, IL seeking assistance to buy a new Driver. I was assisted by Bob Rand and Jerry Garbon. These guys were GREAT. They listened to me, answered all of my questions and were concerned I got what I wanted/needed. I would recommend this store and these guys for anyone seeking assistance and totally confused about their options.Thanks guys!

Great service! Fast turnaround on regripping clubs.

Excellent people!!

The worst tennis equipment service experience!Brought my rackets for restringin and regriping here. Surrendered them on Saturday and have been told to come and pick them up on Monday. I was really excited and scheduled tennis match with friends for Monday night.Rackets were not ready on Monday, had to postpone the game until Tuesday, because I was told by PGA tour employee they will be ready tomorrow.Neither were they ready on Tuesday. When I told Mike the employee at 5:30 pm on Tuesday that I have a game tonight and asked him to have them ready by 8pm, he responded there is no stringer on duty who can service my rackets. Mike told me he can give me demo rockets to play with until mine are ready.Ive stopped by to pick up demos. At the check out another employee told me to pay $50 deposit for demos. Mike ofcourse could not do anything about it and said he was sorry about not mentioning deposit has to be paid over the phone. Ive left the store with my own not serviced rackets.Some places can restring equipment by the end of the day if one brings it early enough, this one could not for four days.

Will never shop here again. Customer service is non existent, in store and on line.

I had a great experience getting fitted for irons and drivers. I called and set up a time with Bob the day before. He did an awesome job, allowing me to test the clubs that I went in wanting to try without pushing me towards ones that I was not interested in like I was expecting a fitter to do. He provided me with tips to improve my swing and offered his opinion on how I was hitting the clubs. He also provided suggestions but there was no pressure to accept or go along with them if it wasnt what I wanted. I walked away with the clubs I wanted and hit the best and it was a great and positive experience.

John in club-fitting with blonde hair is super friendly, helpful and informative. Thanks for yoir great service and experience.

Took the driver van fitting today and was extremely disappointed. The fitter was not informative with what he was trying to do nor did he seem to really care about what he was doing. He spent more time trying to adjust my ball position (4.5 hdcp) than trying to work with the loft angle. Ended up leaving with the same club I had for 15 years

Awesome place to hit shop & practice hitting balls and just trying demo clubs out, if no one is around just ask for help and there it is. Good selection of all major brands! The front counter is top notch can repair and and replace just about anything on your clubs. The pro John M is excellent and knows how to help golfers of all skill levels!! Nice big putting green and full tennis court in back. Biggest selection of golf merchandise in the Midwest!!!

This store has the worst customer service. I took a golf lesson and it went okay. After the lesson the customer service went to poor very quickly. I even got terrible customer service from a supervisor of the store. The store manager said this would be a teaching moment to coach his team but i feel that wont happen. They lost my business.

Poor customer service - felt very rushed at the practice bays. My wife and I are in the market for new irons & drivers. Employee appeared irritated and said Oh, you are just banging balls around. We left the store, and I bought the same driver elsewhere. The store lost some potential sales. The store has an amazing selection and cool layout, but cannot justify the mid-high retail prices with anything less than top tier customer service.

Customer service hit and miss. Today was a no exception. One grumpy guy initially but checked out with a nice guy.I bought an ex demo club, easy to tell with loads of ‘ex demo’ tape around the shaft. Does it peel off easy, hell no. Going to picking at this all afternoon. Come on fellas! A little bit of thought needed. Trouble is, this store is the only one in the area that has all the gear and practice facilities, so I’ll keep going back, despite the small frustrations.

Very professional people working here.

Hmm... so I went in yesterday for an in-store pickup. I ordered a putter and a wedge clubs and they told me that they no longer have the wedge. I went in there and found the wedge and spent about 30 minutes re-buying the club because it was on my brothers credit card. Also, the putter I bought had a dent and I found out this because I was about to practice on their putter range ... and saw a dent right near the middle of the club... The manager came out and told me that I couldnt get the money back right away because it was under my brothers credit card... He said I had to come back on the next day or my brother needs to come in with his credit card.. He also kept asking me to get the refund on the PGA Tour Superstore Gift Card... and that he doesnt know how I got the dented club there because the employees wouldnt have gave me the club because they inspect it... He then started to trying to tell me that since that dent is not right in the middle so I could still use it with no problem...I dont think I will ever go back to this store... I literally wasted hour and half because of their mistakes... How hard is it to find a product someone ordered online? The manager wasnt nice neither and kept trying to force me to keep the club or take the store gift card... Im glad I didnt take it home because then they probably wouldve blamed the dent on me....

Like the store and products have spent $1000s at pga but try and get some help they all walk around doing nothing that is related to sales.Wanted to buy 3 new wedges but I do not know the difference in the degree of bounce could not find someone to help meLast time I was here 2weeks ago I bought 2dozen balls and seen they had a putting clinic for Saturday.so I put aside what I had to do and drove 20minutes to Woodfield store was there about 9:50 about 10 people on the putting green stood there for about 20 minutes watching this employee helping a woman putt finally I asked about the clinic he informed me not enough people showed up so it was canceled .it still was on the web site think they would put up a sign or let people knowVery disappointed but not to many golf stores to pick from might as well go on line to shop you get just as much help

Pebble beach shirts great prices

Oh how I love to go to the PGA Tour Superstore. They have everything you could want for golf equipment. They also have an indoor tennis court. I did not see a club demoing/testing area to try out new clubs like Goldsmiths have. All of the stations are set up for swing analysis it seems.

When the store opened a little more than a year ago I thought the place was great.Since then they have never failed to disappoint me.My latest venture into the store was yesterday afternoon.I went there with the intent to use the indoor range with cameras.I checked-in when I entered the store. They always have to put a sticker on your clubs.Proceeded to the back of the store where the indoor range was but there wasnt any one there to start the simulator and camera. I waited around about :15min... even hitting balls without the sim going. No body every showed up.This isnt an isolated incident.In the past Ive gone in for club fittings and even with the notion to purchase clubs.I always leave disappointed.In the case where I wanted to purchase an adjustable driver - A worker was there to assist me although it wasnt very well. He asked what I was looking for. I told him. He picked out a driver and handed it to me and said Go to town. I hit some warm-up shots then moved to the driver. After hitting a few I decided I didnt like it and wanted to try a different combination of lofts and shafts. But no one was available to help out.I had a similar experience when I went to ask about an iron fitting.

I went in knowing I wanted new clubs. Was helped by Dick and he set me up to analyze my swing etc on their cool machines. He then advised me to take a look at some used clubs to save some money since I play like a beginner still and might like the value. I saved a ton on 1 year old clubs. I loved the advice and savings. Im coming back to do lessons next with my son. I plan to be on tour by spring. LOL.

Decent selection. Got yelled at twice for hitting demo clubs into open nets because I didnt have a fitting professional with me. I explained that I didnt need one, just wanted to try a couple clubs and they werent having it.

Help in selecting a senior 3 wood

Terrible customer service, never shopping here again. My brother-in-law (an avid golfer) visited from out of town and wanted to check out the PGA Superstore. He was impressed by wide selection of brands and number of practice bays. When he began to try out some clubs, an employee (I think his name was Dick H.) walked over to the hitting bay, and just stood there and glared at him - didnt ask if he needed help or had any questions, just stood there silently and glared.We felt so uncomfortable that we just decided to leave the store. I was going to purchase a set of Rogue irons myself, but I was so turned off by my brothers experience there, I will just buy them elsewhere.Granted, this is a brick-and-mortar location which make it easy to try out all the newest equipment (and less common brands such as XXIO/Srixon/Honma) - but, if you have a staff of grumpy, unfriendly employees, it is simply not worth anyones time or money to shop there. Especially in the Chicago metro area, you have numerous other options.

The customer service here is redicously bad. I’ve been here now 4x I’m the past month and the annoying disposition of some of the workers promoted me to write this review.The young lady that checked me out just stood there without a welcome or eye contact. I stood there for 5 minutes before the manager told me I could go around the customer he was helping. That was nice but the lady stood there having me wait for no reason. Then proceeded to not interact with me. Which is fine til you here her very energetically say hello to the person right after me. This is the second time in a row and each time she has the same attitude with me.The other bad experience was when I went in to purchase a new driver. I asked for the driver in 9.5 and 10.5 loft. The guy brought me back a 9. I didn’t say anything and tried hitting it. Didn’t do so well. The guy then proceeded to tell me and my friend since he spent an hour with us then we have to buy through him 🤦🏻‍♂️ . I told him I had only been there 20 min and he brought me the wrong club. His response was golden: I did that on purpose to show you you wouldn’t know the difference. WOW!!!! Now that’s just bad salesmanship. The next week I go in to purchase the 10.5 loft G400 and he recognized me and said he helped me. No buddy you didn’t.My last three encounters have been poor customers service. Last time going into this store. I’ll go to Downers Grove PGA and drive the extra 40min not to deal with poor customer service.PGA: don’t judge the look of a customer ( I think it is what happend) . People coming to your store have money or they wouldn’t be there.

The store looks nice and has a good amount of tennis stuff which is my main interest; the only problem is that I can never find anyone back in the tennis section. No help whats so ever!

Nice selection of equipment

Awful customer service. I went to the front desk for some trade-ins and after the employee turns to the computer to look up my clubs, he sees another customer come up behind me, asked how he can help him and completely ignored me.

Not crowded on weekdays especially after 7pm. Friendly staff. Five right handed practice bays, but only one left handed practice bay. Also has a tennis court inside.

The staff is amazing

Super helpful staff and they have the nice launch monitors in the back hitting bays now

Variety of merchandise andStaffs are very professional.

Drove 40 min to the Schaumburg store to get some clubwork done. Doubled checked the hours online and confirmed they were open until 8pm. Drove all the way in and get there to find the lights off and doors locked at 6:30pm. What I find on the door is a small notebook paper sized note from a home copy machine that states they are closing at 6pm on Halloween. Since when did this become the type of holiday you close a corporate store for? Thanks to PGA Superstore for wasting my time and gas to close for no good reason. No wonder golf retail is on life support with this type of nonsense.

Great selection of equipment and apparel. The staff is awesome.

I had an issue with one of my Titleist clubs. (btw, been using Titleist for years and fan of Titleist. I currently own 915D3, 915FD, and 915HD all with matching Rogue black shafts and love them!)Before going to this store, I called Titleist and the Titleist rep told me that the issue would be either repaired or replaced under warranty.However, I was told that I had to go to an authorized Titleist retailer and have them call in Titleist directly. This was to verify that I wasn’t making up some bogus excuses.So I went to this store and explained the situation after work (around 5:20pm). The store told me that Titleist already closed at 4pm because they were in PA and I would need to come back in following day before 4pm if I wished them to call Titleist.I left the store but on my way back home, I vaguely remembered hearing from the Titleist rep that they were in west coast. So I called Titleist and surely enough, they were still opened but it was too late for me to go back to this store before Titleist really closed.I returned to this store the following day during my lunch break. I explained the situation again and the first response I got from the store was that Titleist was going to charge me no matter what and it would be better off and cheaper to have my club repaired at their store and save on the ship out cost as well.I wasnt happy with their service the day before and I didnt like the attitude of the store. So I refused then the store asked me if I remembered the name of the Titleist rep that I had spoken to.I told the store that I didn’t get the name of the rep but asked them to just call Titleist and find out whatever they had to say.Even if Titleist had said something differently, I was willing to pay extra and go through Titleist than to leave my club at this store.The store refused to call and told me that I shouldn’t expect the store to drop whatever they were doing to call Titleist for their customer whenever they walked in for such warranty issue.Instead, they would collect all the issues from the day then call all the manufacturers all at once in the following morning.This made sense but if this was their process, then why wasn’t I told this when I was here the day before?I wanted no more of their non-sense so I told the store to call Titleist when they had the chance and ship out my club and I left the store after paying the shipping cost.I also asked the store to call me after they called Titleist and notify me of the repair cost from Titleist if the issue wasnt going to be covered under warranty.I never got the call back from the store and weeks went by.After a month later, I called the store myself to check the status.The store told me that they just had received the package from Titleist and my club was ready for a pick up.WOW what a coincidence!!!AND Titleist DID cover it under warranty!During this incident, I was looking to get a new golf bag and a new SC putter. So far, I bought a brand new ’17 Titleist mini staff bag but it wasn’t from this store. And likely, I wouldn’t get the SC putter from this store either.

Best selection n prices. Courteous help.

Great help and service. Gave some great tips!

Great store had pretty much anything a golfer could want excellent selection. Got to go its Tee time LOL

Huge selection but terrible customer service. Went in to get fitted for irons and a the guy said here hit this and walked away. Won’t be back.

No one is available to help you and no one shows up even you have called help. Disappointed! Super!

Great store but I prefer Golfsmith down the street.

I wouldnt go anywhere else for golf equipment or apparel. They have it all and the staff are very helpful and friendly!

I am from Peoria Il. Golf Smith used to be down the street from here and I didnt know it closed. I had a couple good experiences there...I was on my way home from a Chicago business trip and I tried to stop there, but found this place instead.I am a 2 or 3 handicap these day. I was an All American College golfer 20 years ago.. but still win a few things now and then.I stopped here to get balls and shop a new driver for an up coming tournament.Pros - Large store. Lots of brands available. Indoor hitting area with computer analysis of swing speed etc..Cons - THE SERVICE! Lots of people working - standing around talking to each other. I was able to hit multiple clubs by myself.. not one person asked me if I needed help in the 1 1/2 hours I was there. I wanted to try a specific driver with a different shaft than what was in the clubs in the demo rack... but I couldnt find the tool to change the shaft myself and no one bothered to take the time to ask me if I needed help. I was actually asked to leave the hitting bay by one employee so someone else could test something. Really??? I was hitting the M4.I was also looking at several gloves that were available and there was some confusion on what was on sale... A female worker, 3 feet from me continued to fold shirts while another worker talked to her for 10 minutes while I stood there confused. I didnt get any gloves!.Next con is the PRICES. I didnt see any Deals. But I was willing to pay more than what the driver was worth if I could get help choosing the shaft. Without the service... all you have is the price... and its not that good for the most part.I guess if you are looking for a cheaper starter set, cloths or an umbrella... this place will do. Anything else... you might need to look elsewhere.I do believe this is the first review I have ever written on anything. I felt compelled to do so since this was such a bad experience.

Wide selections for golf and tennis.

The Parking Garage Serves This Store And XSport Fitness.

Good..very nice kids working the register

Helpful staff and everything you need to golf. Free clinics for kids are a nice touch.

The Tennis racquet selections were complete as well, however, when we were demoing some racquets at their tennis facility, they only gave us about 5 minutes when there were no people in line. Not a very good service, if you ask me.

Employees are not friendly and dont seem eager to help.I feel like Im inconveniencing then every time I go in. Its not just one employee. Its a general overall attitude.

Terrible customer service. They don’t know how to take care of customer.

Customer service really does sucks here. I ve visited here twice and got no luck.The two guys who answered my question could only say NO. There were no any other words. The only answer was NO. Very sad.

Largest selection around! Staff are great.