Brian, And Johnathan was beyond awesome! It was our first time ever in this location for T-mobile and immediately we felt at home! We were able to fully understand plans, promotions, and different qualities of different devices.With their help we were able to get exactly what we wanted and what we felt like we needed; to continue our journey with the greatest phone company in the world!Thank you so much Brian, Johnathan for your amazing customer service!

Thank you guys for your attention and patience with my migration from Verizon, the people that work here were very nice to me through the whole process.

Awesome store, great staff. Went to get a new fone ‘cause mine was stolen. The ladies who sold me the fone and did the initial setup & transfer were very polite, courteous, friendly, knowledgeable, and very adept in handling all my questions & issues. Then when I went back the next day for additional service, Brian was exceptionally helpful & personable. He, just like Clarissa was outstanding. He handled & navigated all my questions, issues & concerns in exemplary fashion! Thanks guys!

Went in to see if i could use their bathroom. they told me NO but they were nice and helped me get an upgrade to a new phone. very nice people and sound knowledgeable about my questions. still wish they would have let me use there bathroom instead of holding my pee

Went to the Secaucus store, Justin went above and beyond in customer service!! For that alone I will be a long time customer, his manager Kat was awesome as well 😁 Thank you both very much🙏🏻

Great guys helped us quickly. We have been 2 other stores day before they didnt wanna help us. Catherine was incredibly helpful and friendly most importantly patient with all phone call she had make for our request. Pleasant to talk to.

My experience was great. Very helpful and patient. Kat and Clarissa were the best! Definitely recommend this location. They understand all my issues. And even offer me the best deals. Thank you guys!!

Very unprofessional sales representative - he was argumentative with my father after making us spend the last two days visiting the store to get his phone to work. Fix the problem or offer solutions rather than telling the customer theyre at fault. Manager had to tell him to chill and proceeded to providing us a refund. Shout out to the ladies who were able to keep their cool and provide actual customer service.

Ordered my phone to the store on a Tuesday. Got notification it was delivered on Thursday. Went into the store Friday and they said it wasnt delivered and that theyd reach out to customer service. Called on Monday for an update and said theyd talk to their manager. Now its the following Friday and I called customer service myself and they tried reaching out to the store but they never picked up (despite them picking up when I called again). Lots of shadiness at this store. Go elsewhere.

Best customer service best store. best employees speak to you patiently and very explanatory with all the services and accessories for cell phones .. very happy Brahian the best best employee. Thank you!!!

I travel 20 minutes to patronize this location because they are attentive, knowledgeable, & patient

WORSE COSTUMER SERVICE EVER THE GIRLS IM FRON DONT LIKE TO HELP WITH ANYTHING!!! Never going back there.

First of all representative doesn’t know how to stand in front of customer. Customer comes to know what things is offered. But looks like she do not care at all. Instead of explaining she checks her phone.Stay away from this store.

Very bad service, the two worker one started to help me fir a sec and left my phone and me all time and didn’t come back to me, and another didn’t do the work I want I was asking for everything,, and without I ask she wouldn’t do any thing,,,, very bad experience

Your agent Clarissa is a perfect person to represent your company!!!She was kind and very helpful!!Give her a raise!!

The worst shop and worst customer service I have ever seen, the representative whose name is barhain he is a very very bad attitude and he know nothing of what is called client orientation, and the lack of professionalism and the most he lied about that I have to buy an I phone charger for the 12 and the old charger won’t workHe talks like he is the CEO of T-Mobile and know everything, on the contrary he was beyond rude and I left the store so mad and upset, I’ll never deal with T-Mobile again as long they have representatives like that.

I’m removing my 5 stars rating for this store. I live right behind the store, so always I go there. Today a black guy that I never seen there took care of me. He’s really ignorant. Rude. And don’t provided me any information. He don’t really was in the work mode so tried to cut my conversation as fast as possible. Never going again.

Solved my issue. As always very courteous.

Had the best customer service experience with Hannan. She was very helpful and took all the time to patiently explain us all the details. Thanks to her, T-mobile won another customer with two lines. Clara, another customer service agent was also very helpful. We would highly recommend this store.

The sales associate was very helpful in discussing the details in obtaining a new phone. No pressure was utilized to get a sale. Nice associate.

Worst tmobile store I have ever seen! The staff are so rude and they do not even know what are the offers that tmobile has! I went their to change my device and some agent called RB told me that the offers are only for new customers!! I called the company and the apologized for the lack of knowledge of the staff in that store..

Worst staff I HAVE EVER HAD TO DEAL WITH!!!! VERY UNPLEASANT AND UNPROFESSIONAL!!!!

Beware of this location. I’ve been there twice and in both cases the employees were either intentionally misleading or incompetent.The first time was to switch to t-mobile. We signed up and everything went well until few months later we realized that they signed us up for extra tablet SIM cards that we were about to start paying for. They never mentioned them during the sale.The second visit was this week. We were thinking about adding a third phone line to our plan. The t-mobile rep said that it will be an additional $10/month, but when the bill came it was additional $20/month.

Terrible service. we walked in to get a phone and the guy didnt even look at us. we asked him when the phone will be in stock, he kept scrolling through his phone and responded “i dont know”. DONT GO HERE!

The staff over there are very good and extremely helpful, but they can do nothing when it comes to get good deals

Horoblle costumer service those people dont care about costumer

I just moved into Secaucus and I must say, the employees at this T-mobile store are very helpful and have great personalities. My wife and I are T-mobile customers of nearly 20 years and have 4 lines. Its always a breath of fresh air when you run into individuals providing great customer service.I also want to give a shout out to a standout employee you have over there Ynari. I hope Im spelling his name right. About a month ago, I came in the store with only 10 minutes to closing, just to get some information. He had answers for all my questions and was patient, even with it being almost time to close. Bottom line, I came in for information and left with an iPhoneX, case, screen protector and insurance.So I just want to thank T-mobile and their staff for making the in-store experience wonderful!

I went to upgrade my mother’s phone and was told that the phone I picked was there but they were unable to find it. I ended up having to go to the one in Jersey City. I DO NOT RECOMMEND THIS PLACE TO ANYONE.

The manager Joanna is a such a nice woman.She knows everything about whats going on and was a pleasure to talk to.I look forward to talking to her again

Came in to replace my wifes cracked phone and it was a seamless transaction and they also helped restore her phone.

My experience was great, the young lady that help me was amazing and friendly!

I was there about a week ago with my son and was helped by a representative by the name of Rhicia. I needed to upgrade my phone and switch my old phone to my sons line. She made my experience super pleasant and quick. When you are buying a new phone you have to wait 15mins for their vault to open and she made does 15 mins fly by. Another representative would have probably just let you stand around and wait. She stood with us. Brought out all the phone cases that fit our phones and took the time to put the new case and screen protector on my sons phone. Once the vault open she was able to transfer everything from my old phone to my new phone and also set up my screen protector and case. All the while being super nice and answering all my questions. I will definitely be coming back to this location for all my T-Mobile needs just because of Rhicia.

Had a very good experience at T-Mobile. I had bought an S7 Edge elsewhere and brought it in to get a SIM card, sign-up for service and transfer my number over from my other acct. An employee named Clara took care of the whole process, answered all my questions every step and was very friendly the entire time.

Very bed coustomer services very rude if coustomer coming in store no helpful no smile no hello nothing thay don’t care about coustomer and thay don’t even know what promotions is going on 😡

BEWARE!!!! A representative from this location named Brayan Guevarra went into my account without permissiom and disabled my SIM WHEN I LIVE IN MIAMI, FLORIDA to assist a hacker in hacking ALL of my social media accounts and business email! CAUTION!!!!

Please, come meet BRAYAN, JOANNA, and their new teammate UNHAR.You see, I have been to many T-mobile stores. Even the one on Times Square in Manhattan. But guess what? No store is more caring about their customers than this location: SECAUCUS T-Mobile Store. You have to listen to me. Because I am a professional in hospitality. I wake up and go to sleep researching about new ways to make my clients happy. I tell you, this NEW management and their team at SECAUCUS location knows, I mean, MASTERED customer service. Its more than customer service. They are professionals and they treat you like a Queen and King. This is called hospitality. Our community needs more professionals like you! Thank you so much for making my day. Every time I drop by, they take care of my matter seriously in with such speed that I am impressed every time. Thank you, I will be back again. Oh, I will be back with all my friends from Verizon and Sprint. Oh, I heard they are not even GSM. lol.Anyways, my point is, BRAYAN is the best. He is the best. He is an angel. Thank you.

Attention Tmobile users. If you visited you local branch store and they offered you a promo free appliance for your phome (ie. Case, charger, etc.) Take a look at your bill you are probably slowly paying off that free appliance according to a Tmobile manager at my local branch they never do free appliance promos. Tmobiles customer service doesnt even recognize the promos the employees are setting to sell phones. If you see a free appliance on your phone go to your local branch and fight the charges even if you have to call up customer service right there in the store. Dont let the employees steal your hard earned money just to make a sale.

Terrible place . November I try to buy international plan . It takes me 3 visits and 4 days plus 5 hours on the phone with T mobile until plan was set up . People in the store are not qualify at all . Week ago my daughter get international plan from them . She traveled to Germany and never can use the phone because people from this store set up for her wrong plan .When she came back they tell her that cant return because the put her on pre paid plan . Finally she paid them a whole month and never cant use her phone abroad . Folks be aware of this scam artist which can sale you something but it never work, especially with international plan . I got rip off twice and never ever will use this store again . Stay away from .

I waited 15mins, did not receive any help. There was one sales associate on the floor and 3 customers needing assistance.

Friendly initial visit years ago. But the new manager disregarded all my pleas for help when I had issues with my most recent purchased Iphone.

Very friendly people. Jeimy was very helful in giving me information about exactly what i needed.

I was there for over two hours trying to buy a phone and get service and their computer system was acting up to the point I had a swipe my debit card for different times and it locked me out of my account I had to go to the bank and fix that went back to T-Mobile and still couldn’t purchase a phone but to add insult to injury one of the transactions to go through for $229 and I let them know this they assured me that that will be credited back to my account and never was please help

Salesperson Eric was outstanding

WORST EXPERIENCE EVER DO YOURSELF A FAVOR AND DO NOT GO TO THIS TMOBILE STORE

All staff went to back left us alone waiting, very poor customer services

RB was very rude

Bitchy service, want to lie on my face

Good

We had a good experience. Store staff was great. Helped and fixed all of my families phones, especially Katherine she was great help. She took her time and patience to fix our problems. Thank you Katherine!

T mobile on seacocus