From start to finish, the crew at International Subaru that I worked with was exceptional. Outstanding customer service-the whole package in my book. Great communication, great price and willingness to work towards your financial goals when it comes to purchasing a new vehicle. Purchased my first new car through them in 2018-had a great experience. Purchased my second new car through them in July of 2021 and had an even better experience. The concern and regard held for customer satisfaction was evident right off the get go with Ben Wallace. He went above and beyond, bending over backwards, to ensure that I got in to the vehicle I wanted. Gina ensured the financial end was quick, easy, but most of all that you understood what you were purchasing. Overall extraordinary team that treat you like family before you even walk through their doors and purchase a vehicle for them. Cant say enough amazing things about Ben Wallace, Jerod, and Gina! Great crew with exceptional customer service. If google allowed a 10+ star review, they would have hands down, earned it.

This place is highly unprofessional. Three weeks ago, I made an appointment for a recall and oil change. I told the lady that we wanted a loaner. She said we would need to call the day before which put us in limbo. The repair was to take most of the day. We called the day before as requested and the service manager tried to leave us in limbo again not assuring us we would have a loaner. Either say yes or no. Finally they said there would be a loaner. They also said they had no record of requesting warranty work. Most dealer know what recall is of record. We had to convince them it was required, even though they sent the reminder. My wife drove the car in and went to the wrong entrance.i usually handle the car maintenance but had a conflict. She was redirected and the manager did everything but put her at ease. He required insurance evidence but did not tell her to bring it the day before. Overall an awful experience. We ve bought two cars there. Never again. The ascent we paid a grand over invoice because it was a hot model. They are not afraid to take advantage of you.I found other dealers afterward who sold at invoice. Many better options for buying and servicing a car. I recommend not to put yourself through the abuse. Many other import dealers to choose from.

My wife tried to take advantage of a special $9.99 oil change and detailing. They changed the oil, but when she got there to pick it up, she had to wait 20 minutes for them to find the keys. She went out to the vehicle and obviously no cleaning had been done. The service manager said sorry, our detailer called in sick. No mention when she dropped it off, no effort to make it right. They did offer to wash the outside, but it was still very dirty when they brought it back. I was considering getting some service done on my car, but with this treatment, Im driving down to Sommers Subaru Mequon.

I got an amazing new Outback from Mackenzie at International Subaru. I had a great experience working with finance manager Gina, she truly exceeded my expectations! I dont want to waste my time going anywhere else to buy a car in the future.

Worst dealership in Wisconsin for subu went twice. Once they said SRVD was broken. “It wasnt”. Now my touch screen doesnt work, they have no clue as to why. So they want to replace the entire entertainment system.AVOID THIS PLACE LIKE THE PLAGUE!

Mackenzie was my sales person, she is extremely knowledgeable and worked hard to find my perfect fit. Stayed late to make sure I got my car same day!!

I have never owned a Subaru but after my recent purchase of a 2020 Subaru CrossTrek I have become a loyal customer. With assistance from Joe Carpenter and Taylor Slimmer my experience at International Subaru was 5stars! We were deciding between two different models and they were able to give us an informative detailed comparison between the two. When making our final decision the financial and service package offered sold us on the deal.Thank you both for the outstanding service!

I LOVE MY SUBARU! Heated leather seats, all wheel drive, remote start from my iPhone; all the luxuries needed when living in Wisconsin! My husband and I could not be happier with our purchase. Joe Carpenter helped answer all my questions finding us the perfect fit for my family’s needs. While Taylor helped make me feel comfortable with the overall functions and capabilities of the CrossTrek. I would recommend their service to anyone looking for a new vehicle.

I just bought my first new Subaru crosstrek sport and was so happy with the whole process. Travis Schnuelle was amazing to work with as well as Gina. Travis took the time to find exactly what I wanted and then some. Process from search to delivery was one week. He took the time to go over every detail and was impressively helpful with my many questions and tech ignorance. Thank u Travis and international Subaru for making me a very happy lady!

Didn’t feel pressured at all! They went above and beyond to make sure I was getting a reliable car.

Ben did a great job helping us thru the process. They found the perfect Crosstrek for us and went thru all the tech stuff so we understood what we needed to know. I would highly recommend International Subaru for you next purchase.

Prompt and honest service. Fair pricing too.

Mackenzie Auch was our agent and we have high praises for her. She went out of her way to search for the vehicle we desired. She kept in contact with us through the process. She also followed up with a phone call to see if we had any further questions regarding the car.

I had gone in with my Subaru Forester to check on the front passenger side tire. It wasnt driving like it should and when I had a tire exchange done somewhere else they mentioned this. I paid around $60.00 for them to drive and check to see what is going on. When I would drive it would act funny when coming to a stop. Well they said everything was fine but my problem with stopping continued. I called another dealer and they said it sounded like the brakes. So I called International back and asked if he did indeed drive the car and if he felt the vibrations when stopping. The guy on the phone said he wouldnt have been checking for the brakes when he test drove. REALLY??? He did say I could bring it back and pay the 60.00 again too now have them check the brakes. I feel this place is a dishonest money pit for the consumer. How unfortunate since I will be looking for a new Subaru in the future and would never come back here.

Ben Wallace and the team at Subaru did a great job. Thanks guys!

The team at International Subaru Sheboygan hunted down a car for us, took us step by step through financing, and dropped the car off at our home. With all the complication caused by Covid-19, we couldnt have asked for a better experience.

10/10 recommend. I purchased a 2021 Subaru Impreza and I can honestly say I have never felt more comfortable in a car! The team at international Subaru not only sold me on the Subaru brand but they also gained me as a forever customer. Jerod Denning was an absolute delight to work with. He was personable and very knowledgeable about all aspects of the vehicle. I’m very indecisive when it comes to large purchases. But with assistance from sales manager Joseph Carpenter they were able to help me justify why the Impreza was the practical choice for me. Taking care of the financing with Gina Eichstaedt was quick and painless! And I have to mention the detailing by Mike Daniels. When picking up my new car it was absolutely spotless. Every aspect to my experience was exceptional! My only vehicle recommendations from now on will be working with the team at International Subaru.

Service department is not what it used to be. Customer response time is lacking.

I am writing to express some dissatisfaction with International Subaru. I have purchased two new Subaru’s from your dealership in the past seven years. I have also referred your dealership to two of my nieces whom purchased vehicles from you. However, after recent events; I will never refer any family member or associate to International Subaru.My first complication with International Subaru occurred when my vehicles’ oil light kept coming on. This continuous problem lasted for a couple of years. During that time; your service team would top off the oil and no further diagnostic testing was done to prevent the oil light from coming on again. After verbal frustration with International Subaru (when clearly there was also a recall which I just found out about & I feel the Service Dept. should have known before me); the service team completed an oil consumption test. During this time period; several references and/or excuses were made to me explaining how a vehicle is similar to a human. I found this analogy to be derogatory and distasteful. I was very frustrated. After contacting the Service Manager; the appropriate attempts were made to correct my vehicle. And I’m thankful for that.The second complication I encountered with International Subaru was wanting to cancel the extended warranty on the second vehicle I recently purchased. I was advised to meet face-to-face with Mike after 4:00pm. When I came to your dealership; I waited for one hour and I had to repeatedly ask the receptionist to page him (Because nobody bothered to greet me or ask what I am here for). After waiting for an inappropriately prolonged period of time; I decided to leave. Let it be known that to this day; no one from International Subaru has responded to my request for help to cancel the extended warranty on my vehicle besides letting me know I had to contact the prior owner of Lakeland. (The previous owner told me that this was something International could have helped me with, after he helped me.)The atmosphere is not friendly like it used to be at your dealership. I will definitely never purchase a vehicle from here again. International Subaru hasn’t made any justification for the delayed service nor have you taken any liability in your mistakes and mistrust.It’s too bad because everybody was nice when they wanted my money until I purchased the vehicle, then the service just went downhill from there. I was in the market for a new Subaru and IF these little things didn’t happen, I would have purchased from International again.

Great purchase experience from start to finish! Tony was our salesman. We called all Subaru lots in surrounding area and International Subaru Sheboygan were the friendliest.

We purchased a 2017 Subaru WRX and experienced maintenance issues with it within a week of owning it. When we initially brought the car in we had a horrible time. They wanted us to pay for everything and pointed out that the car was sold as is. After meeting with the sales team nothing really changed and we felt that it was all about the dealer making more money from us. Eventually we were contacted by Ben Kamp and thats when things changed. Ben is a service advisor with International Auto and was very professional and understanding. He was able to get everything taken care of at no cost to us. The sales team including Peter were good to work with but Ben is by far the highlight of our experience at International Auto. We will not hesitate to go there for future vehicles and any maintenance that we may need.

Chelsea in scheduling was able to get me an appointment at the last minute. Hugh was friendly and knowledgeable. He even found a coupon for me. The whole thing was taken care of quickly and efficiently and under budget. I always get great service!

We were treated well from the very first time we inquired about looking at a Subaru. I would highly recommend Nick from Sales and Erica from finance was great as well! We are now happy Subaru owners.

Ive been pleased with the service department. The staff is courteous and knowledgeable, the waiting area is comfortable, and I like that they offer to wash my car too. An excellent experience overall!

I would not advise purchasing a car from International Subaru Sheboygan. I am so disappointed with the lack of professionalism and their effort to keep your money at any cost.On October 1st after a week in half of me contacting the saleman numerous times.He said car was finally cleaned and I could look at. Went there after work car was still dirty (looked like a car wash) was only thing done.I had a lease that I was trying to roll in, they lowballed on that. Then I felt pressured as finance manager and salesman were both waiting. I said ok I would take the car. I gave them deposit on Subaru it was already late. He didnt even run credit on financing or even tell me what monthly payment would be. He said we could finalize everything on Saturday.Once home realized it would be better to pay lease since they were not giving me what my vehicle was worth. I felt waiting acouple more months and I could get a newer model from International auto would be best.I texted the salesman first thing the next morning that I wasnt interested anymore. Now remember I left at closing the night before and texted first thing in the morning.He texted and said check was cashed and he will have sales send me the check. Then sales manger called and said that they were keeping $500 since they were holding for me and turning others away. Now remember they were closing when I left and I texted first thing the next day.This place will do anything to keep your money. I was going to buy my Subaru from them once my lease was done. I will never consider this dealership for a vehicle again. I wiill in the future visit Sommers for my car needs.

I bought a Subaru recently and I LOVE it! Everyone at the dealership was very friendly especially Andrew. He was very knowledgeable about all of my options and listened to my needs. Highly recommend!

Andrew is a top notch salesman, took the time and listened to exactly what I was looking for. Had several options ready for me to look at. Made the entire process easy and kept me informed has great follow threw.

Hue n Service team do a great job with getting me in and out. Waiting area is really comfortable to hang oou in while the work is done. I would like a little bit more of a detailing effort with the oil changes. But otherwise enjoy servicing my Subaru there!

Was seriously disappointed with the new car purchase here- was very shady dealings and dishonest services that took advantage of my fiancé. My fiancé found the car we were looking for online, and called to verify it was available and asked for price to buy. The lady she spoke with confirmed vehicle and gave her a price quote, and we verified an appointment to drive 45min up to buy, not to see. Once we arrived, the salesman we encountered showed both of us the vehicle and then proceeded to give us a price about $2,000 more than phone quote. After explaining that we agreed to travel up based upon phone conversation earlier that day, he went to speak with his manager and returned with a quote about $1,000 less, stating the person on phone gave us the wrong price and they couldn’t sale the car at that price. Since dealership was about to close soon, they then said they would not be able to process paperwork that day, but said they would either pay for our gas to return next day, or the salesman would be more than willing to come pick us up to make purchase. The next morning, my fiancé called to ask for salesman to pick her up, of which he then said he was too busy and could not do it. Since I was not able to make the trip, for a second time, my fiancé had her brother take her to the dealership and drop her off. Now she was alone to make purchase, the salesman came back to her and said her manager again cannot honor the quote, which they just wrote the night before when we both there, and stated they needed the full price, which was already $2,000 more than originally expected price stated over phone. Then they convince her she needs new plates, even though the plates we planned to transfer didn’t expire for five months, racking up even more money. This is the most dishonest and disrespectful type of business practices- bait and switch & taking advantage of a woman.As nonchalant as these people were with doing this type of disgusting business, I will bet this was not the first, and hope to make people aware of this shady dealership. They are plain old crooks without honor. And they did this all knowing my fiancé is a nurse who has been working harder than ever in the midst of our pandemic. SHAMEFUL AND DISHEARTENING!

Took care of my recall with no issues and did it well under the recommended time. Good work Subaru. Own a forester and a wrx and won’t ever drive anything else.

Bought a 2017 Outback recently from here recently. Working with Andrew was fantastic as he was knowledgeable and not pushy.We were looking for a while with specific requirements for year, color, and mileage. Andrew kept us up to date on new arrivals that we may have been interested in and ultimately we found the perfect Bluebaru Outback for us.

Read everything before signing.Told dealer I wanted to utilize Subarus financing promo knowing I would qualify. When I was asked to sign papers, they gave me APR 4.9% (2% higher) from a bank, not Subaru financing. I asked about it and they went back to check and said the bank is willing to match Subarus APR. I said no, I want Subarus financing so they went back to redo the paperwork.So advice is to double check your paperwork. I felt like they were trying to cheat me out of a higher APR and get me to use their bank partner instead. I imagine they get a cut of the APR if I used their loan.

Purchased our 2011 Outback from here last October with a warranty. Drivers side window switch was replaced under the warranty no problem. Last week a clicking noise from in/under steering column was diagnosed as an electrical part costing $1400. They told us it is not covered under the warranty. How is a one electrical part covered and not another? Hmm they will cover less expensive parts but not the bank account killing expensive parts?! Also reported noise underneath car that has gotten worse since they “looked” at it. And last but not least the mechanics (grease monkeys) left the car filthy with dirt & grease all over the seat and door wells. And they treated my wife terribly! WTF is this?! We will fight it.

I came to have my Toyota serviced and Hugh was great. My appointment was at 9am and they got me in sooner and had it done pretty quick which I liked. Great job guys.

Sales person, Andrew Hall was exceptionally helpfull. He still has open communication with me months after I bought my car, making sure I am totally satisfied.

Absolutely loved my experience here. Straight forward service, loved working with Art, have had my car for two years now and haven’t had any issues. Bought a used Toyota Camry, haven’t had one issue since.

They gave us a great deal and follow up service. Sam is a dedicated professional and stands behind his commitments. The Outback is an amazing vehicle.

Had a great buying experience, price was lower than the other 2 Subaru dealers, and customer service was excellent. Highly recommend. Thanks for making it easy and fast!

Complete Customer Satisfaction!Everyone, I mean everyone that I have interacted with at International Subaru is friendly and ready to serve their customer. I was comfortable throughout the buying process from the initial phone communication all the way to the time of receiving my new set of keys. The Sales Professional I work with has gone above and beyond any expectations again and again. International Autos service department has been there to support me as well. Go visit Taylor if you are looking for a new/used Subaru or if you already own a Honda, Subaru or Toyota take it in to Hughs team for service.Respect to the Team at International Autos in Sheboygan, WI!!James

After many years of driving mini vans my wife and I were in the process of looking for a different vehicle. We had no idea what we wanted and in the process visited 5 or 6 different dealerships and drove 12 different vehicles. We were very pleased in working with Andrew. He was patient and very informative and knowledgeable in the two Subarus we were considering. He followed up with phone calls in a manner I appreciated. In the phone calls as well as in person, he was very polite and I felt he really wanted to help us find the right vehicle for us. Not just to making a sale. When my wife decided she wanted to take a look at a Highlander he informed us he could not help us other than taking us next door to the Toyota dealer which he did and introduced us to Chris. When finalizing a deal on a Highlander with Chris and Sean, Sean informed me that Chris was new at the sales position and had been there for only about three weeks. I told them I couldt believe that by the manner in which he worked with us and the knowledge of the vehicles he showed us. I still cant believe that! We give an A+ rating to Andrew. I wish I could give that rating to all of the sales people we dealt with but unfortunately I cant. If I ever know of anyone looking for a Subaru I will definitely send them to Andrew.Dick

Bill Parish (Salesman) and Joe Cortese (Finance Manager) treated me great. Made sure I understood the transaction completely and that I was completely satisfied. International Subaru is fortunate to have them represent them. Thanks again!

Great experience. Loving our new Subaru Ascent. Thank you IA team.

These guys are fantastic took care of me on my purchase and trade in (beat every other dealer!) Awesome sales staff and finance team ! Highly recommend A++++ service

Super friendly and helpful associates. Ivan and Gina are THE BEST!

Polite, prompt and complete service. I was very pleased.

This is our third purchase from International Subaru. What a terrific experience!! Friendly and helpful staff. We left feeling great after our purchase. Looking forward to buying our fourth car in the future. Thanks!!!

I bought my 2nd Subaru from Inrernational. Art was great to work with. Highly recommend. No back and forth. I picked my car online, came in to test drive, and was driving home an hour later. Finance was also very friendly and fast.

Great experience working with Andrew while looking for my next vehicle. Very knowledgeable and great customer service!

The BEST SERVICE that I have had for years. I would recommend everyone to experience their BEST service, thank you for a great care.

The Real Deal:They were pleasant to deal with during the car buying process and even threw in all weather mats that were in another vehicle.Weve since had the regular service performed on our 2011 Subaru and theyve been a professional outfit to work with.Overall, theyve been very nice to work with.

I purchased a Crosstrek from them and the experience was great! No pressure situation. After I decided to buy it, Becky walked me through the important information in the owners manual, and spent a lot of time showing me how everything in the car worked, hooked up my phone to the car, and a lot more. Every time I go back for an oil change, everyone is so friendly and its really a great experience. I am so happy that I purchased my car here, and I definitely will be coming back for my next one!

My Subaru was in for a repair after a check engine light came on. The service department was helpful in fixing my vehicle the next day, however, I had numerous issues after the repair was done. Not only did International Subaru charge me grossly inflated prices for parts and labor, they attempted to add an oil change to my bill that had not been agreed to or completed. When it came time to pay the enormous bill, the staff was rude and un-helpful. Additionally, the service and general managers refused to respond to my emails about the service my wife and I received.I have been a lifelong Subaru owner and will continue to buy Subaru products but I will avoid International Auto at all costs.

What a great experience, Our sales guy went above and beyond, Andrew Hall you did an amazing job.

Excellent service! The team at International Subaru makes purchasing a car an exciting and painless process! Thanks!!!

They were courteous and polite and their team worked hard to get me the vehicle I wanted I will be doing business with them in the future 10 months after purchasing this car I see their true colors Ive tried to upgrade and trade in a vehicle I have $20,000 theyre telling me its worth $11,000 to 11,500 now for trade in I bought this vehicle from them 10 months ago and if put 4500 miles on it they have no loyalty to their customers if you purchase anything from them good luck

I had most of my experiences with another Subaru dealer. Just moved into the area and came to get my oil changed. They come out with an issue of oil pan drain plug had been stripped and screw could not be secured. Now this being my first time here it just seemed fishy that suddenly there was this problem after having been serviced by another Subaru dealership for years.They gave me a couple of scenarios that might happen after arriving and had to leave my car at dealership overnight to wait for parts. One of the scenarios involved looking for a replacement oil drain plug from area part stores. I was told they were not able to locate it however Im not convinced that they even tried to look. There was then no communication from the dealership about status of the car at any point unless I called multiple times. Eventually gave up trying to call and just went in to check status.While the people inside were courteous and friendly, I could not shake that the whole situation was fishy. Regardless I would not recommend going here to have your car serviced.

Andrew was awesome! Very informative and easy to work with. Highly recommend him!!

Typically received decent service but they have had some missteps. Today my car was done and they never called me to inform me it was finished like they were supposed to, nor did I receive an estimate of how long it would take roughly to get my car back either.

Great experience. Exceed all expectations. Arthur went above and beyond to get me the car of my dreams.

Thanks again! Great people. Love my new outback!

I called to verify a car that I found online was still on the lot. I told the salesman that I live 2 hours away so I wanted to be sure and set up an appointment for a test drive. I was assured the car would be there. I showed up for my appointment - the salesman wasnt there, he showed up 20 minutes late and then couldnt find the car (seriously! How do you not know where the car is!?!?!). He eventually found out that the car had been used as a loaner vehicle - that would have been nice to know before I had driven 2 hours to get there.I was given a call a couple weeks later when the car was returned to the lot. Sometime during those weeks the price listed online went up about $800. I asked the salesman if I would be given the price listed when I had originally driven over there - he acted confused and said that he didnt think the price had been raised but eventually said he would talk to his manager and call me back in 20 minutes... 5 hours later I called him. I asked him for an estimate on what the taxes and service fees would be and he said he would find out and call me the next morning. The following evening (still no call from him) I called and asked to talk with any salesperson other than him and that new salesperson was able to give me the information instantly. Both of the salespeople I dealt with knew less about Surarus than I do even though I have never owned a Subaru before and I am not a car person. Overall - Horrible customer service.

Great place, we saved a lot of money. We saved a lot of time. Overall great experience.

Salesman Sam was wonderful and knowledgeable. Overall it was a great experience.

Recall, very good service and follow up.

Will never buy a car there again. From the sales man to the finance manager, they didnt seem to know what they were doing. Had to go back several times to correct paperwork that was filled out incorrectly.

Honest, professional and helpful. Very satisfied with our experience.

Can’t help to think some of these people are discriminatory...came in and was ignored...one employee stood out (tall lady, blond hair). So rude. Will not be purchasing a vehicle from them.

Great customer service, very knowledgeable about Subaru’s, smooth process! Will be taking my business back when I’m ready for a new vehicle.

Thank you for providing outstanding customer service and the right vehicle for my family and I. You have earned our lifetime business and respect!

We went in just looking to see about what kind of deal we could get on a new Legacy along with our trade-in. We really had no intention of buying anything that same day but, by the time we left 3 hours later, we had a new car. Hugh was very customer oriented and fun to deal with. Josh and Chad were also very willing to make the customer happy. If I ever need another car, I will buy it here.

Love my new outback! Thank you. Great service highly recommend International Subaru Sheboygan!

We didnt purchase a car here, but wish we did. Top notch experience. Cant wait to use the service department for maintenance.

The salesman Andrew was great as was the Manager Jack that I worked with! Great experience!!

Very professional and knowledgeable sales department, very pleased with the smooth transaction; Arthur, the manager, rocks!

On New Years Eve day we decided to go shopping for a used truck. We started out at a local Chevy dealership and while we were in the process of making a deal they suddenly had an internet offer that would pay the sticker price. Disappointed and upset for wasting our time we decided to check Lakeland Automotive. Gary Meyer was our salesman, he was very courteous and friendly. As was everyone else. We found exactly what we were looking for at a price we could afford. They also have a warranty for life program on any used vehicle that helped us make our decision. We give Lakeland a great rating because they treated us well and were willing to negotiate on the price. We will definitely recommend this dealership to our family and friends.

I would rate this place lower if I could. All the salesmen seem to be competing with each other rather than working together to help their customers. The whole atmosphere was so unprofessional that I even overheard some of them gossiping about how theyre on welfare because the job doesnt pay enough. If you cant make enough money by selling cars what kind of place are you working at. Terrible place, dont waste your time or money.

International Subaru is extremely helpful. I buy parts there consistently, and they almost always have what I need in stock, and provide it with a smile. The two guys I have worked with at the parts counter are always helpful when it comes to identifying what I need, and ensuring that i dont forget something or overspend on OEM when I dont have to. This has ensured that I will keep coming back, and may even bring my car in for service if I dont have time to do it myself (something I have never done with my Subaru).Never bought a car here, but the new ownership (International has replaced Lakeland) seems to have done the establishment some good.

Courteous, thorough and rapid service.

Horrible service. I called and spoke to an internet sales rep to make an appointment to test drive a car I found on the internet. Was told the car was still available and made an appointment the next day at 1:00pm to test drive it. I was 1.5 hours away so I wanted to be sure it was there. On the way to the dealership I called and spoke to the same sales rep at 11:30am to tell her I would be there about 30 minutes early (12:30pm) and was told that she would let my salesman know. Once I got there I was told by a salesman that the vehicle is in the shop and not available to look at until Monday. The salesman told me that he called and left a voicemail and 9:30am to tell me, which was not true because I had never received a call and my phone is not even set up to leave a voicemail. Drove 1 hour and 30 minutes to be told this.

Fantastic sales manager & sales staff! I will definitely recommend them to anyone who is in the market for a new car.

Great customers service! Pleasure to do business with, will definitely recommend to family and friends.

I have call 5+ times to schedule an appointment for an oil change. When I get transferred to service, nobody answers. Taking my car to Cliff Wall instead.

Made the car buying experience from a hassle to an enjoyable one. Would definitely use this dealer again in the future.

Headlight out on my Prius. Called the dealers service number. Cheery voice tells me shell forward my call to the service department. Two or three minutes of advertisements for the dealership later, another cheery voice asks if she can help me. I repeat that my Prius has a headlight out. She offers to forward me to the service department but notes that they are all busy right now and would I like their voicemail. Why dont businesses GET IT? If they want to be known for great service, and they all claim they do, then they have to be prepared to GIVE great service and that means hire enough people.

Friendly service and no pressure tactics. Listed prices are fair and no need to haggle.

Salesperson knew less about Subarus than I do, and I know almost nothing about cars. Repeatedly told me incorrect information about the car (tire brand, differences between the car and other Subaru models), needed to consult a colleague to answer literally every question I had. When going to pick up my car, they were an hour late and were very unprofessional and rude to me when I let them know I had another appointment to make later in the day. They didnt even fill up the tank before handing over the keys. Have never had near as bad of an experience buying a car - almost walked out, wish I would have.

I wont return here. The sales guy was a weirdo. He kept talking to my mom and I like were were teenagers, referring to Subaru as a Sooby. He really creeped me out. We looked at several different models, we liked the Outback. I asked him three times to negotiate price on the Outback, he basically ignored me, so we left.He called me a week later and asked me if we were still interested in a sooby. I told him if I were, I would not buy it from him.

Excellent, fast and affordable service.

The sales person that I had was great. Nice attitude and understanding. There was one particular manager, worker, whoever he was who displayed lack of people skills. Although I did not buy a car from this dealer the way this guy talked to me I will never consider this dealership again. He was rude and seemed as though he had an attiutde before even talking with me. Regardless to if he ever reads this or the excuse he will give to those who have read this is still no reason to have an attitude for a potential buyer whether they buy a car or have a change of heart. Before I met this guy I was considering coming back there in the future because of the sales person but no thanks! Jackass!

Abysmal. So I get an email stating blowout sale! call us! and I do to work with them on price. They insist on me making an hour drive just to get a number, and I do against my better judgement. I arrive with an appointment. I tell them Im here just for a quote per our conversation and that I have only an hour before I need to get to another appointment. The sales women (Kia) cant give me even a starting quote without her sales manager who is very busy. Im left alone for 15 minutes with no follow up and after the last customer has gone. I see the sales manager sitting in her office chatting. Kia wanders past and I tell her I have to go and Im a bit frustrated not having an numbers despite the drive.So, I drove two hours total and sat at a desk for an hour, with nothing to show. I call to complain the next day, and Jay gives me a call back. I finally get a real number - but it is well above the others. I let him know, and he gets a bit defensive.I mention my bad experience and that I will be leaving some feedback, and his response was amazing. You cant. You can only leave feedback if you buy a car from us. Thats how Subaru works. Really? Why would you even say that? Are you that bad with customers?Im still buying a Subaru, just not from these folks. I recommend you dont waste your time either.

My experience with Lakeland Automotive was fantastic. The People who work there are super friendly and really do try hard to put you in the vehicle that fits your personality and your budget. I would definetly recommend going here and id recommend having Beau Tiffany as your advocate. Finding a car isnt the most fun thing to do and can be quite stressful, but Beau Tiffany really made it enjoyable and defintely helped me get to the end goal of buying a car.

Great service and friendly staff.

Will was a very helpful salesperson!

I returned to Lakeland to purchase a new Prius, because I had been bringing my old Prius there for service since 2007. I have always found the people at Lakeland to be friendly and helpful. Because I bought my 2007 Prius at Lakeland, they would rotate my tires and (when possible) wash my car at each service appointment. The sales people were very willing to work with me to come up with a deal I could afford. I have great confidence in the Service department, and plan to bring my new Prius in for service for the life of the car.

My experience at Lakeland was very disappointing. I was lied to and treated dishonestly. Gary Meyer, the salesperson, went back on his word after making a deal. I wont work with people I cant trust.

Best place to purchase a car

The service is ok. Overall not very impressive. The lounge is a little small.