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Van Horn Mazda of Sheboygan
3512 Wilgus Ave, Sheboygan, WI 53081, United States
Comments
Br
Review №1

Selena was the car salesman who helped me. She walked me through the whole process and was very help and knowledgeable. I got a great deal on a car I love! Thank you Selena and all of Van Horn. Would definitely do business with them again.

Cr
Review №2

Jim Rauhut was instrumental in helping us get our New/Used mini van. He caught me when I wasnt expecting it. Turned out to be a great experience. Jim makes you feel like family and the car buying experience was absolutely painless! Thanks Jim!

Be
Review №3

Jim was great. He helped me out a lot, was very helpful and friendly highly recommend this place to anyone. He even stayed an hour late after they closed to get me my car. Fair price and just overall good. With an exception of my front brakes already grinding, which is pretty odd because on car fax it says they were changed 12k miles ago from Russ Darrow in Madison. It just would have been nice to not have to throw money in a car I just purchased

Bl
Review №4

After having our second child, my wife and I needed a bigger vehicle to fit all that comes along with having children. We looked online prior to visiting and were intent on purchasing used with a budget in mind. Upon arrival we were greeted by a member of the sales team, Jim R., and welcomed inside as my wife, 1 year old, and 3 week old baby were unloading out of our car. Jim kindly sat down with us and took our info, taking the time to answer questions we had right away and assured us that he and management would do what they can to work within our budget. During our stay multiple families walked in to the dealership and the sales team including Jim, made sure that the families were greeted all while still working on finding us a car. Jim found us the next step up from our current vehicle within budget and within the amount of miles we felt comfortable with. After a test drive, we were committed. It checked all of our boxes from budget, style, space, and overall feel. While the process was a bit lengthy due to applications, paperwork, and general business, Jim was calm, kind, and made sure that my wife and children were comfortable during our wait. We left with a new to us car feeling very confident in our purchase in regard to finances and happy with the vehicle Jim found for us. Our car buying experience with Van Horn was exactly what we hoped for. Thank you Jim!

li
Review №5

I bought a 2013 Hyundai Genesis couple and it was amazing, they were very friendly and helpful since it was my First time buying a car from a dealership and I was from out of state,Kate was amazing and had me in and out the door in under a hour. I would highly recommend these people

Ro
Review №6

Loved the workers! I came in with my dad today expecting to just look for at a car and not purchase one, but the manager and sales man were so awesome, very helpful and answered every question I had perfectly. I would highly recommend van horn to anyone who is looking to purchase a car😇 I had the best experience especially for buying my first car. So glad I chose van Horn, otherwise I don’t think I would have walked out with a brand new car today!

Le
Review №7

Very happy with my car buying experience!!!Great staff!!! Special thanks to Trevor Kern and his trainee; for going above and beyond for me : ) 5 out of 5 stars from me!!!

M
Review №8

My Dad wanted to surprise my Mom for her 75th birthday with a VW convertible. This was a last minute swing for the fences idea. I reached out and got Jim Rauhut. He was honest and said the car just arrived and needed to be looked at by the mechanics team. He called back and said okay come on in tomorrow. He had it sitting there and we took it for a ride. We liked it but needed a minute to talk. No one was pushy and we left. Jim called a few hours later and said thanks for stopping in and that this car might not the one but he’d keep an eye out. The next morning, we purchased the car and because there was some items that needed to be fixed - they are delivering the car so we don’t have to drive three hours! Thanks VanHorn and Jim.

Br
Review №9

Trevor was fantastic during my car buying process. As an out of state buyer, he provided constant communication on the vehicle I was interested in and was able to work with any requests I had. I also worked with Peter during the paperwork process and he was great to work with as well. They both made the trip to purchase the car well worth my time! Definitely speak with this dealer if you are interested in any vehicles they have on their lot!

Sc
Review №10

Katie was very professional in the sale of our vehicle and treated us great and peter in the financial part was great straight forward.Thank You

Al
Review №11

Trevor went above and beyond to make sure the delivery was smooth and easy. I appreciate him making the trek down to meet me in Milwaukee to assist because of mine and my wife’s work schedule. Big thumbs up to Alyssa and Jill as well for their assistance.Much Thanks!

Tr
Review №12

I had the pleasure of working with Katie to find my new car. They made the process very easy and understandable.

No
Review №13

Trevor and Alyssa were absolutely incredible to work with, along with the rest of the sales staff. They both went above and beyond to help me not only get out of the lease of my Hyundai that was stolen TWICE in Milwaukee earlier this year but helped get me into a great new suv, and my monthly payments increasing only $18 thanks to their great financing! Have stayed with Van Horn for my last few vehicles and I’m not going anywhere else anytime soon!!

Al
Review №14

Had a Great experience with Jim. He walked me through the process and explained everything and more. Shane gave us a great deal. They both made sure I was happy in the end. Another worker there (did not catch his name) went through everything financially. And explained everything in depth. Would come here again.

Ja
Review №15

Great experience from the very beginning to purchase! I saw a vehicle I loved listed on Facebook and I inquired if it was still available. I received an almost immediate response from Michael S. who was great with answering all of my questions and getting me the answers I needed. Michael was sure to follow up with me throughout the entire process and was always willing to help in anyway. Michael was able to set up a test drive the same day I inquired and we were scheduled just a few short hours later. When we arrived at the dealership Trevor K. was ready to help us and answer all of our questions. Within the hour, we had purchased the vehicle, had it registered, and were ready to head home! Both employees made this experience so simple and easy to purchase our new car, the whole process was seamless. Definitely recommend!

Re
Review №16

I had a great experience with Van Horn Mazda of Sheboygan especially with Katie Schisel. Kept me completely informed on a particular vehicle that I was interested in. We drove an hour to see the vehicle and test drive. Katie was very informative and friendly. She really cared about what we were looking for and trying to accomplish in our trade in and purchase. Van Horn Mazda took great care of us with our trade in. As well as the vehicle we were buying. We are very pleased with the service we received from the company and from Katie! We would definitely recommend the company/Katie for the next vehicle purchase anyone may have. Having the oil for life is a great benefit, that I don’t mind taking the drive for an oil change and be able to say hi to Katie! 🙂

Da
Review №17

My experience at Vanhorn Mazda was very pleasant and the salesman Jim was very helpful and answered all my questions and was able to help me get financed and Shane did a wonderful outstanding job of getting me approved and once a big thank you Jim Rauhut for helping and and answering all my questions about the Ford F-250 I purchased, once again I than vanhorn Mazda for the awesome experience

Je
Review №18

It was an amazing experience. Katie Schisel was absolutely the best salesperson I’ve dealt with. They were prompt and provided all the information I needed. So, excited for my new car!

Ka
Review №19

Very pleased with my purchase and the help from Jim our sales person at Van Horn.

Ca
Review №20

Its not only the product that matters, but also the service. Jim Rauhut provided an excellent experience for us @ Van Horn Mazda of Sheboygan that exceeded all of our expectations, he turned the exasperatingly task of trying to find the right car to an exciting experience. This is our third vehicle bought from here and we keep coming back because of the service.👍👍👍👍👍 w/5 stars

Sl
Review №21

Jim did a good job helping us find a car. He was busy with another customer and took time to help us. Great customer service, especially being short handed. He went out of his way to have a car ready for a test drive. I love my new car. Thank you 😊

Du
Review №22

Trevor made my car buying experience super fast! I was able to get in test drive and leave with my vehicle, with no hiccups.

ke
Review №23

Very happy with my purchase today!Katie Schisel was very friendly and helpful.I would definitely recommend Van Horn to anyone in the future!

Ph
Review №24

After having some issues with the first vehicle we purchased, Shane did everything to ensure that things were made right.Absolutely outstanding customer service all around! Jim was exemplary as a salesman and carefully explained everything (along with Shane) about the car, their dealership and how they do business and how they take care of their customers. They proved to me how they value their customers and respect the individual and want to ensure complete satisfaction throughout the buying experience. Could not have asked for a better sales experience. Thank you very much Jim and much appreciation also to Shane.

Ma
Review №25

Had a great experience. Trevor worked with me to get the best financing option, and was pleasant all the way through. And Peter made the paperwork a breeze. Highly recommend this dealership!

Ro
Review №26

Josiah was great. He drove the Minivan 45 minutes to our house so I could test drive it. He and everyone was very friendly and upfront. No one was pushy or put pressure on the sale. The paperwork went quickly and was explained thoroughly.

Br
Review №27

My experience with Van Horn Mazda was exceptional and professional. Josiah went the extra mile to satisfy our needs when choosing a vehicle. Holly the internet sales rep also helped to get information we asked for. We live many hours from the dealership and circumstances prevented us from making it the the dealership before they closed, on a Saturday no less. Josiah, Peter and the two ladies, sorry I cant remember their names, all waited for us. They were more than welcoming and were absolutely professional and refreshingly friendly. We went to multiple locations and found the typical car salesmen stereotypes until we contacted Van Horn. I would definitely recommend contacting Josiah and the Van Horn Mazda team in Sheboygan when looking for a new or used vehicle. 👍👍👍 Good job and keep up the energy.Brian M.

Ma
Review №28

Great customer service! Will definitely be doing business again here! Thank you so much!!

hu
Review №29

The staff was amazing and helped me pick the perfect car! Jim has extensive knowledge in what he does and I highly recommend him if you need help finding a car.

Ch
Review №30

Another wonderful deal! I have been buying new vehicles from the Van Horn company for a very long time. I counted the other day, when we were making a new deal and between me and my children, 15 plus new vehicles. During those purchases the one man that has been there to help along the way is Jim Rauhut. If you want somebody to care for your deal you need to ask for him. As always thanks Jim for your help and care.

Ka
Review №31

This place is AWESOME! I came in for an oil change. They did the oil change and rotated my tires and did a multi point inspection. All in less than 45 minutes. Will definitely be back!

Sa
Review №32

My salesman Jim and the other staff were very courteous. They listened to my situation and worked to help me. I have a very limited budget, they were very understanding and worked to get me a situation that worked. They also didn’t make me feel small for being on the poorer side. They explained things thoroughly so I would understand the finances. I also did not feel pressured to make a purchase. I had really disliked my previous car, but when someone showed interest while I was still there, Jim still asked how I would feel about telling them about the car. Since he knew there were some issues I had with it, I was impressed that this meant he really was very honest and willing to let customers hear the bad things about the car. Van horn also has a very nice warranty program and their oil changes for free while owning the car made for very good options to invest in when getting a new car. I would definitely return when I need another car, though because of the car I got and the nice warranty I expect that I will have a nice long time with the one I purchased first.

Ta
Review №33

Katie has been awesome to deal with! Super personable and fairy knowledgeable. Bought our last Mazda from her and looking at our second!

Ni
Review №34

Absolutely horrible. Have had this vehicle less than a year and already have to replace the ENTIRE transmission. Not just a part, the whole thing. I take good care of my vehicles so this is upsetting.Financing is a joke too. Dont buy from this dealership unless youre okay with spending tons of money right away.

De
Review №35

Jim Rauhut was the sales person I worked with. He made my whole experience with Van Horn memorable. I havent purchased a vehicle from a dealership in years and was very nervous about spending such a large chunk of money. He put me at ease, explaining each process and product in detail. I will certainly recommend your company and Jim in particular to anyone I know who is looking to purchase their next vehicle. Jim is a valuable asset to your company and I hope you treat him as such! Thank you for your patience and making the whole process painless!

Sh
Review №36

Jim is amazing! From the first point of contact (email) he was personable and wanted to know what I wanted. Then we had our first phone call. Not only was he going to call me if the truck sold before I got there he also made sure to let me know that there was back ups to look at as well. He was kind and comfortable to talk to and very honest. Carfax was all printed out and the truck was already pulled up and ready for us to look at. This was definitely my favorite time buying a vehicle ever! We were never pressured or asked to look at something we would never buy! I look forward to taking our daughter there for her first vehicle in a few months! Jim and the rest of the team were great, kind, fun and knowledgeable! And shout out to Peter for all the great knowledge! Best experience ever!!!

ma
Review №37

Omg worst time ever been at this dealership for 9 hours for a 15 min service to be done plus the worker there was rude after I been sitting in there lobby fir again 9 hours he even threatened me saying he was going to call the cop on me for disorderly conduct because I was on the phone and he could hear me talk to someone about this place but everyone that came in after me was out the door within 1 hour or less I know it’s because I was the only black customer just sad. But the guy Shawn I think he was cool though

Ji
Review №38

Needed to find a more fuel efficient vehicle for my son as he starts a new job. Jim and his team helped my son narrow it down to what would suit him best, helped him decide on the right one, and worked him through every part of owning and caring for his new vehicle. Had not even planned on leaving that day with a new car but it all went so smooth he got an early birthday present! Thanks souch, will definitely be back!

Je
Review №39

Wonderful attentiveness and worked quickly to get everything ready for my new car

Co
Review №40

I was experiencing vehicle troubles in the area. I rolled into the service center with no appointment and the expectation that my car would stay there overnight. When the customer service representative said that he and the crew would get the job finished that same day I was very surprised. Especially given that they had to order the parts to do the work! They went above and beyond in terms of customer service, turn around time, and quality of work. The value was very good as well. Phenomenal service. No other way to say it. Matt and Scott should be very proud of the work that they do. I would reccomend that anyone with auto troubles to check them out.

Da
Review №41

Staff is very friendly. They will even converse with you making it more than just selling a car. Very good and smooth transaction all the way through.

Ni
Review №42

Everyone was super informative, kind, and respectful. Very accommodating and easy to work with!

Ma
Review №43

Such a great experience! My friend Jordyn is the new receptionist and referred me to Jim. I was looking for a bigger, more durable vehicle, and he checked all the boxes for me, plus some. It was super quick and easy; I had a car picked out, test drove, and taken home in less than 3 hours. Alyssa in finance was also a ray of sunshine, so friendly and bubbly! Talia helped me get my new car home (I was transporting 2 vehicles) and was super fun to talk to. All of them were great to work/talk with. It was an amazing experience and I’m so happy with my new car!

Ja
Review №44

I would have given 6 stars if possible. Our experience with Jim, Shane, the credit office people, etc. was absolutely unexcelled. They worked to get us the vehicle we wanted (vehicle engine problem was repaired/replaced at their expense)..the credit terms we needed..a lower payment per month (over the Camry we had)..and much more. Again, this was the finest car buying experience..by far that we have ever had..and Im 71. with a lot of vehicle experiences in my history. I told Jim..and my offer remains...that if he has any customers with any doubts as to Van Horns customer care, service, etc....that he can have them call me at any time. I will be enthusiastically telling all me friends, family, neighbors, etc..about a great dealership out there by the name of Van Horn..and Jim is the man to ask for.

La
Review №45

This was a great experience buying a used car. Trevor was quick with replies and I was able to complete my test drive within a week. The vehicle had gotten to the lot recently so it hadnt been cleaned yet but drove great. Any questions or concerns I had were addressed, like minor fixes and an extra key. Purchasing was made easy with Peter who explained all the paperwork. Plus when I picked it up, the detailing job was fantastic! Definitely recommend this place!

Ju
Review №46

Very upstanding establishment. They stand behind their vehicles. I purchased a used Dodge and they helped me out with a few things like spare key and some service work. This was after I purchased the van. Also with Van Horn dealerships you get free oil changes for life, cant go wrong there. If you find yourself at this dealership congratulations. If youre lucky enough to work with salesman Jim, awesome. Hes laid back and personable. Makes a person feel comfortable.

Me
Review №47

We found a great deal for a used car for our daughter. Jim was great and was very helpful. The entire team was friendly and treated us well. The entire process from walking in to leaving with the car took less time than we have experienced at other dealerships.

Ka
Review №48

Trevor was awesome and very patient! Took the time to show me all the gadgets that go with the car. Definitely recommending the dealership to friends and family.

Sa
Review №49

My family and I had such a wonderful experience with Van Horn Mazda of Sheboygan! I worked with Katie and Shane on getting a new lease. They made the process so smooth and simple for me. All their staff was very friendly and helpful from the beginning stages of test driving to the finalization process of buying. I never felt rushed to make a decision, and felt they had my best interest in mind when discussing lease options. I really appreciated Katie’s patience with me as well; it took me a few months to make a decision and find the right vehicle for me. She was also very responsive to my texts/emails, answering any questions I had. Overall I felt she was very kind and genuine. If I could give them more than five stars I would!

Je
Review №50

I was already apprehensive of coming to look at a vehicle here, because of Van Horns reputation for selling vehicles that are lemons(buybacks). With supplies so low you gotta go where they are available though, and according to carfax this one should have a clean title. I made arrangements a day ahead of time to make sure the vehicle I wanted to look at was there. I had to have someone come pick me up because my current vehicle is having some issues. So, they drove a half hour to get me, to drive a half hour to the dealer. I get there and the vehicle isnt even functioning, it is missing a driveshaft. I couldnt even see it at all. What a joke.

Mi
Review №51

Excellent experience working with Trevor Kern. He was very knowledgeable and went out of his way to ensure my needs were met. I will definitely work with him again in the future.

Da
Review №52

Very friendly and professional service. No pressure to buy. Great financing available.

Pe
Review №53

We had a quick, efficient and pleasant car shopping/buying experience at this dealership.

Vi
Review №54

Dropped car off for oil change and tire rotation. They performed an inspection and recommended tires soon. Completed in under an hour

He
Review №55

We purchased a 2017 Chevy Equinox and couldnt be happier with the purchase and the experience! Our team made sure they found a vehicle we loved matched with a payment we could afford at a great price! We went in at 11:30am and left at 1:30pm in our new vehicle the same day! Free oil for life is definitely a plus perk! 😁

An
Review №56

Trevor provided amazing service and I highly recommend asking for him at this location!

De
Review №57

Staff was friendly and knowledgeable, helped provide a good deal and worked alongside me every step of the way

Da
Review №58

Trevor and the whole sales staff at Van Horn Mazda Sheboygan get an A+ Outstanding people to work with. 2 Mazdas in the house 3rd soon to come.Thanks

Ma
Review №59

Man when I tell you I never have seen people work together so beautifully I can cry. Jim R. and Shane won’t let you down, if your looking for a reliable car and a wonderful sales associate. Van Horn is the place to be thank you I love it, I love it, I love it! Keep up the great work Van Horn.

Je
Review №60

Had a rough situation and was a bit upset, but they were willing and able to help us exchange our first purchase with them for a different car. Jim and Peter were very nice and friendly. Very easy to work with

Cl
Review №61

Katie and Elisa were very helpful when we decided on the 2008 Honda Accord. We tried out some other cars at other Dealerships, but we came back and purchased the Honda Accord. 0ur son, Dan, likes the car alot.Clem Gottsacker

St
Review №62

Everyone at the was nice and the atmosphere was great. Katie was the sales person that worked with me. She found the exact truck I was looking for in a couple hours. She made the car buying experience very easy and quick.

An
Review №63

We went to Van Horn Mazda with zero intentions of buying a new car. We didnt think we could afford it. But after one CX-5 test drive, we were in love. Trevor took the time to work with us and figure out financing, plus gave us a trade-in value on our 18-year old car that we didnt think was possible. The entire Team stayed late on a Friday night to finish paperwork and make sure that we had a clean car that we knew how to drive home. Van Horn Mazda made this purchase an enjoyable experience. 10/10 Recommend!

Sa
Review №64

Gone are the days of a high pressure sales pitch, I hope, as our experience was great at Van Horn-Sheboygan. We have never, ever, purchased a vehicle the day we looked at it, and we did at Van Horn. Thanks for a great sales experience. Friendly, honest sales pitch.

Al
Review №65

I had a great experience at this Van Horn compared to my previous experience in manitowoc. Jim R. handled everything i needed and made my visit even more pleasant and made sure the vehicle was still there when i got there. Very trustworthy, helps fight with you for the best deal. Even the paperwork went smooth with Peters assistance. Guy makes you feel like you are home, great character. Overall i had a quick transaction with lasting impressions. Much appreciate everyone of Van Horn Mazda of Sheboygan. Thank you for the wonderful experience!

Be
Review №66

All staff especially Ryan and Talia were incredibly helpful in the purchase of my car. They were very patient with me and spent hours with me over a few different days. They made the process very smooth and easy for me as this was my first time purchasing through Van Horn. I truly cannot say enough about how much easy the process was once I had decided on my future vehicle. The experience and customer service that I had will keep me coming back for my future purchases!

Da
Review №67

Our salesman Jim was outstanding! He was aware and so helpful with our selection. I would recommend anyone who’s interested in a honest, dependable and reliable dealership to visit VanHorn Mazda in Sheboygan! Ask for Jim Rauhut.I highly recommend this dealership!

Ka
Review №68

Great service! The car I was looking at was sold but when I got there they had another option I could look at with similar mileage and price. I test drove two cars and wasn’t sure which one to get, but Katie Schisel was very understanding and let me take my time to decided on which one I wanted. Information about financing and paperwork were very easy to understand due to Katie and Peter Reschke explain everything very well and answered any questions I had. Thank you for helping me purchase my first vehicle.

MI
Review №69

Excellent service! Love the SUV we bought from VanHorn.

de
Review №70

Wonderful experience from beginning to end.

me
Review №71

The experience I had purchasing a vehicle from Van Horn Mazda of Sheboygan was truly fantastic! One of our sales specialists, Katie Schisel, did a wonderful job at not making me feel any pressure, was super friendly, and was able to answer all of me and my families questions. I would absolutely recommend them to my family and friends, and recommend anyone looking for a vehicle to do so at Van Horn Mazda!

As
Review №72

Katie was extremely helpful! She is very knowledgeable, and if she didn’t know an answer she would always find out instead of saying “I don’t know.” Definitely recommend working with Katie if you’re in the market for a new vehicle!

Ca
Review №73

Working with Jon and Katie was both a positive & extremely efficient experience. Fast communication online with Jon was great to ensure all details were completed for the final purchase. Katie was very friendly, helpful and knowledgeable about the cars features.

Ch
Review №74

I absolutely loved Jim at Van Horn Mazda of Sheboygan. My husband dislikes car salesmen and Jim won him over in 25 minutes. He worked to make sure I left happy. Shane did awesome getting me approved for $0 down and a lower APR. I will definitely be going back if I ever need another car.

el
Review №75

Overall great experiance. I needed some work done on my vehicle and Matt made sure it was done quickly and helped me with other questions and difficulties.

Ma
Review №76

Third time buying from Van Horn Mazda. Service was awesome!

Ni
Review №77

Great service and willing to work with you to make it affords. Bought 2 vehicles from Van Horn. Oil changes for life is a great perk to have!

Jo
Review №78

I was very nervous about making a new car purchase and Van Horn Mazda by far exceeded my expectations. They made the process very smooth and effort free. Big Shout Out to Trevor and the whole Van Horn team! Thank you for a seamless experience!

Ka
Review №79

I am a returning customer for a reason. I like the personalized attitude and would highly recommend purchasing a vehicle from Van Horn.

Lu
Review №80

Great and easy dealership to work with. Pricing was good and people were up front and not pushy. I will definitely consider them again if I need another vehicle. Shane, Katie and Peter were super to work with. Thanks guys!

Ly
Review №81

Don took care of my oil change (free) and tire rotation this morning. Excellent customer service! He also answered all my questions about my car since its still rather new to me. More reasons to buy your car at Van Horn Mazda!!! Thanks Don.

Lo
Review №82

Trevor did an amazing job helping us find our new car. He was pleasant, patient with us, and was able to answer all our questions. I couldnt have asked for a better experience!

Th
Review №83

Bought a new car from this dealership. Everyone was very friendly and nobody was pushy on the stuff I didn’t need (warranties, etc).

st
Review №84

Honestly I dont know where to start but all I can say is Katie and Aaron deserve a raise and more appreciation for how professional theyre while at the same time being down to earth. They made my car purchase so easy and Im very grateful for the deal that I got. Thank you so much and all I wish is the best for all of you. Times are hard but people like us keep the positive energy going around. Never change and keep doing what youre doing hopefully others will learn from your examples. Much love from the 2008 Chevy Colbolt guy. 😂

Jo
Review №85

This was our first time buying a used car from a dealership. We went here because they happened to have the car we were interested in and, ended up buying. Overall the experience was good with Katie. She worked with her manager to go down on the price a little which was a nice gesture. After finding an issue with the car from our mechanic they fixed it right away which was super! There were a couple of bumps that I would have liked to go a little smoother (some car details that weren’t mentioned and ended up finding ourselves, not filling the gas all the way but only half up after purchase, etc which is why I am not giving 5 stars). The music was a little too loud and rowdy for my taste but if I am in the market for a car again, I would look here too!

St
Review №86

Easiest auto purchase ever. Whole staff professional, courteous and friendly.

Mi
Review №87

Great and Easy time and experience! Highly recommend them for great cars and service.

Ka
Review №88

I had a wonderful overall experience buying my first car thanks to the team at Van Horn Sheboygan Mazda- and Katie for making everything possible!A few weeks ago I had made a trip out to their location from the Fox Valley to see a Kia Sportage they had listed. I called to ask about it when I was in the area- and Katie and Alyssa from the start were very friendly, considerate and helpful.Katie allowed me to test drive the car on my own and was open to questions- and let me know that the AC was getting fixed that week.I wanted to consult with my fiance before buying and wanted to have him come see the car as well- but it was very tough to schedule in with our work hours and sharing one car at the time! Despite this complication, Katie kept me updated on when the AC of the Kia was fixed, checked in with me to let me know it was still available for the next couple weeks(a reasonable amount and not excessively)- and even when we were finally able to agree upon buying the car she made sure that we could get the paper work squared away swiftly and that we could pick up the car the following day and pay in full a bit after they closed ! Grateful that they kept their doors open past sales/office hours on the Wednesday we purchased the car!(they are open on Thursdays until 8 pm to help accommodate others with later day schedules!).I am thankful that everyone was very responsive- and for Katie also being the only car salesperson I have ever dealt with that actually listened to my request of TEXTING me rather than calling. :)I love my car and look forward to dealing with Van Horn moving forward - with my free oil changes for life etc! I always like to support family started businesses- and I standby the integrity and reasonability of this business.My only complaint is that their policy for filling up the gas in the car before selling it should be half a tank to full tank- rather than a quarter of a tank. Overall though, my experience was awesome!

Ta
Review №89

I gave Alyssa and Katie a list of what I was looking for in a new car and they found me a ton of great options to test drive. I was messaging them all week preparing for this, and they have very quick and informative responses. The nice thing is, about Van Horn is they have so many dealerships in WI of all kinds so it really didnt matter if I wanted to compare brands, it was easy-peasy! Everything went so quick and painless!I got an excellent deal on my trade in, and found the perfect vehicle for me, same day! I liked a lot of the vehicles they found for me, but on a whim, Katie had asked if I was interested in 2020 Ford Escape. I said, lets check it out, and from the moment I stepped into it, I knew this was my car!!! I had a lot of anxiety about buying a new car, mixed with excitement, but not once did I feel pressure to buy or confused about the process. Alyssa and Katie got me a great deal on my new-to-me SUV and checked up on me after I left to see how I was liking it. (I LOVE IT).Plus the free oil changes for life at any Van Horn dont hurt 😉

Ha
Review №90

Talia our sales representative was very nice friendly. For once we didn’t feel like we were dealing with a pressure sale. Our visit felt more like hanging out with a friend. Talia delivered us our vehicle knowing how hard our schedules were. (We live an hr away)Thanks for the great experience, I highly recommend working with her.

Bo
Review №91

From the moment I walked through the door of the dealership until I was handed the key, the entire car buying experience was handled smoothly, professionally and without hassle. My salesperson, Katie Schisel, was extremely knowledgeable about all aspects of the vehicle I was looking at and, along with the help of Alyssa Hablewttz, the finance/sales manager, made buying the car a breeze.

Jo
Review №92

Great working with Katie from here. Very satisfied with purchase, was patient, and even stayed open late to help me with my purchase. Would definitely recommend!

Br
Review №93

Outstanding! Service is excellent, sales excellent. Would buy from again.

Aa
Review №94

Outstanding service and workers at every step. Had a very smooth procedure into purchasing my first car. Went to handful of dealerships and hands down Aaron was the best one. Great customer service, honest, and resourceful. Made everything very smooth and fast while bobbling with two different customers. Recommend asking for Aaron and shopping here!

Jo
Review №95

The process was way easier than I had expected! Getting my first car from a dealership was prety intimidating up front, but the staff at Van Horn Mazda made everything so simple. I will definitely continue to get cars from there!

Je
Review №96

Super friendly and helpful. Not a high pressure sales process. I had a really good experience and would recommend you check them out if you are in the market for a car.

Cl
Review №97

I really loved the quick service that Katie and everyone else there had. Katie had a great attitude and made everything quick and sweet. She was able to let me take the care overnight to test drive and then had all the paperwork done for me to sign before I came in. Katie was great with answering questions as quick and to the best of her knowledge as well which is always nice as buying a car can be stressful. If we are ever in need of a car again I would definitely choose to go to Van Horn and work with Katie.Got my first free oil change today. Excellent service from both Katie and Don. Still love my choice of switching to Van Horn.

Be
Review №98

They were very helpful in finding me a vehicle in the price range I was needing. The market right now is very difficult and they had me taken care of in less then a day! Thanks Mark!

Bo
Review №99

Purchased a truck from them recently, thru a car app, everyone that I spoke with was friendly and involved. At first it feels like no one knows what anyone else what doing. But it really felt like what IMO a family dealership should be. Thank you Katie and Shaun

Ta
Review №100

Jim helped me find my first-ever car and the experience was so seamless!! Will definitely choose Van Horn again in the future and can’t recommend it enough!

Information
100 Comments
4.7 Rating
  • Address:3512 Wilgus Ave, Sheboygan, WI 53081, United States
  • Site:http://vanhornmazda.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb
  • Phone:+1 920-783-6323
Categories
  • Auto body shop
  • Mazda dealer
  • Auto repair shop
  • Car dealer
  • Truck dealer
  • Used car dealer
Working hours
  • Monday:9AM–3PM
  • Tuesday:Closed
  • Wednesday:9AM–8PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
Offerings
  • Car rental:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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