Im very pleased to be able to say that it seems someone has listened to reviews like this, and things have greatly improved in most regards! Its great to be back to normal.......Giant food has fallen off big time in the last year or so. I have been a loyal customer of this store for 20+ years, and very much hope that the problems Ive experienced recently are side effects of the Covid situation, and that I will very soon be able to change this back to a 5 β review. π
Employees are walking around with their mask under their chin and no one is saying pull your mask up.Pharmacy employee tells me that I can purchase Claritin D off the self in regular medicine isle and that is not true. You are suppose to show your identification due to health regulations.
This place is amazing. But to pay for bags, what is that?
Generally like this store and its a very convenient location, but I am pretty annoyed to have found a decent sized chicken bone in the chicken salad I purchased from the store. Please be more careful, Giant! This is gross and a choking hazard. I probably will not buy anymore deli food from this location.
Awesome Deli, well stocked and great Staff.One of favorites to Shop at ..And I can get a good cup of coffe while I shop perfect
Giant Food Supermarket at Blair Park Shopping Center on 1280 East West Highway, in Silver Spring, is a terrific community asset providing a broad range of fresh foods, vegetables, provisions, and everything a family needs to get through its week. Good parking, good service, reasonable prices and value added conveniences like an in-house Starbucks make this store a difficult option to ignore.
Love me Giant. This is the first grocery store Ive happened upon and now frequent since moving up here a year ago. The staff are friendly, the aisles are well kept, and everything is easy and ready to find. Sometimes they even have nice tunes going on over the speakers. My only complaint is that there doesnt appear to be a public restroom, even pre-covid. I can live with that.
Giant East west hwy Id my go to store.It is managed well, clean orderly and the staff are top notch
I like Giant Food for the quality of its products and its prices being reasonable but not its customer service. I thought its customer service was excellent not until I ran into problems with this location and another location in the Silver Spring area. This location for example, a cashier mistreated me saying that she could not understand me when I know fully that she could understood what I was saying and refused to attend to me. When I complained about her attitude to the front desk manager, he did not do anything about it so were the store manager. I even went online complained through Giant Food website, nothing concrete followed, just feel disappointed that Giant does not follow through with complaints or make amends with customers like me.I believe this particular employee may a bear a grudge against me as one time I returned an item at the front desk and the clerk/Giant rep. there did not want to accept the return item even with a receipt, and suddenly appeared this cashier in question with her cash tray and asked the clerk that we were having exchange with what was the problem and what did I want, which was unprofessional at best. I continue to go there because of the quality of its products and its prices but customer service in nonexistence. Thanks!
Great, everything is nicely stocked. Clean store. Fast checkout.
Very friendly staff. Mondays are busy but the staff always is willing to help.
Nice grocery store. Theres a variety of flavoring ingredients & sauces you wouldnt find in other large grocery stores. However, if youre into organic/pasture raised items, they dont have as many options as Whole Foods.
It was my sisters birthday and they definitely hooked up the cake. Safe, sanitized and friendly service. We love the giant. If only Safeway could be so good
Suggestion: For those of us who want to feel safer while shopping for food, have at least one day a week (preferably two) when everyone must wear a mask regardless of vaccination status. Those who do not want to wear a mask would simply be asked to shop on any other of the six days of the week.
This location has poor management skills. I wanted to transfer here but Iβm not going to
I REALLY ENJOY SHOPPING AT THIS GIANT ITS SO CLEAN INSIDE & NO NOISES FROM KIDS RUNNING AROUND OR CUSTOMERS BEING LOUD THE ATMOSPHERE IS VERY PEACEFUL & CALM I USETA COME TO THIS LOCATION WHEN I WAS 10yrs OLD I PLAN ON SHOPPING HERE AGAIN. ALL THE EMPLOYEES HERE ARE VERY FRIENDLY & POLITE. THEY ARE VERY PROFESSIONAL AT THIS LOCATION THEY DONT BE STANDING AROUND DOING NOTHING THEY BE MOVING PUTTING THE GROCERIES,ETC OUT & I HAVE NOTICE THAT THEY WILL STOP STOCKING TO HELP A CUSTOMER I ENJOYED WATCHING ACOUPLE OF EMPLOYEES GIVE 5 STAR CUSTOMER SERVICE JUST WONDERFUL THEY HAVE THE RIGHT TEAM AT THIS LOCATION GREAT JOB TO ALL THE EMPLOYEES AT THIS LOCATION.
The store is clean!! I enjoyed speaking with the cashier that day. He was very pleasant and helpful. There was a long line forming. This cashier took me and another customer to another line. Great service.
Almost empty of customers which was surprising. Fully stocked. Adequate employee staff. Very relaxing and comfortable with the easy to maintain social distancing.
This particular Giant has a really good rotation of various products. Saw several different items I hadnt seen previously. Giant is pretty competitive as well. Though I am pretty thrifty specially with this pandemic. I still clip coupons if it helps budget. But this is me.
With their good healthy food, I can only live a healthy life. I like that store for my vegetable
Clean, good grocery store. Staff is super friendly and helpful. Some amazing deals if you keep an eye out and look at the advertiser
No reason to get anything here other than a few emergency pantry items.Some ok seafood, but drastically overpriced. All of the meat looks like its depressed.Get a Costco card, stop going here every week if you do.
I couldnβt find the ground coffee so I asked the store security where it was located. He looked at the signs with no luck. The worst thing is that I asked a sales associate who told me he didnβt know where it was either. Since he didnβt want to assist me, I asked him to call the manager to help me. He walked straight to isle and pointed to the sign shouting, βall you had to do is look.β
Very friendly staff who do a amazing job of keeping the store cleaned and organized. Do the best they can in terms of covid safety. The remodeling has helped with organization and flow of traffic. Cant give 5 stars because they no longer have one of my favorite products - shamrock farms rockin refuel vanilla protein shake. hint hint.
When I was waiting in line, the cashier asked me to cover my nose with my mask. I did no big deal. After she checked out the customer ahead of me touching everything item with her gloves on, I asked her to change her gloves which she refused. I asked her if she thought that was contradictory, she relied her area is clean and I can go to a different cashier. Hmmmmmmm
Aptly named Giant, as it feels like a mile to go from one end of the store to the other. Large selection of natural products, clean feel, and open until midnight.
This Giant is large and has a good selection. The store is clean and there are directional arrows to follow for safety. In addition, masks are required per county ordinance. They have only been staffing one cashier to funnel people to self-checkout but that is fine with me as I generally do self-checkout anyway. The produce section has always been well-stocked and the prices have been reasonable. They store carries a number of products that arent available at smaller supermarkets.
Today was a repeat of the cashiers not wanting to enforce the six foot rule. The woman behind was within two ft. and I had to ask her to back up, why cant we expect someone from Giant to say something. π·
Have been shopping here for years with no issues.
Its always fun to shop at GIANT Food. Everything is always fresh and available. Isles are always marked to speedup my shopping needs
The place its been remodeled, it looks bigger with a modern look. This has been my neighborhood supermarket for the last decade, there is some room for improvement on the DELI Customer Sevice. One day you get greeted, and the next day you dont feel like your business is appreciated at all.
Pickup of online orders is so efficient. Its like drive-by pickup -- I hardly slow down the car, the friendly employees throw the grocery bags in my trunk, and off I go :). I rarely am parked for more than a minute to get my car loaded with all my stuff. WOW!Hardly anything missing these days. And let me tell you -- this location is so much better than the pick up from other locations where they dont bother to give you any meat for instance.And all of that for $2.95. I can do my online search, and their online database of foods is excellent. The sorting of search results by unit price and by say carbohydrates is amazing (Amazon does NOT offer that). My favorite food pickup ever. And giant does have some great prime rib and what not. The food is not shabby!
Giant is social distancing allowing only a certain number of people in the store at a time. I truly appreciate that. I also like the new setup of the store. It quick and easy to check out too.Monique
Well kept grocery store with a friendly staff. Prices were good.
Recently renovated during the initial shutdown. Good selection of products, and their organic section is pretty good. Service is good, the staff are friendly and helpful.
This has to be the NICEST Supermarket I have EVER seen! And its HUGE! Great layout, well lit, lots of help. Very full displays. The fruit and veggies were beautiful. The store made lunch selection was large. It was a pleasure to shop here. Cashiers were fast! I wish it was closer to my home.
Nice staff, good location, large store, well stocked, clean.
Great grocery store, specially the international aisle. Great daily sales aswell!
Plenty of parking. One way in and exit is a separate door. Carts were readily avail. Nice staff
Very clean & well stocked store, love the redesign & finally there is someone keeping track on the number of people in the store due to COVID. Kudos to the Store Management.
Love the Silver Spring Giant Food. The employees dont appear miserable. The Giant Riggs Plaza...pass it. Go to PG Plaza Giant ( we are not quite gentrified yet) Riggs location
Great space and easy to physically distance thanks to wide corridors. I missed sanitizer and disinfection after customers at the self checkout. All products fresh and high quality for a good price.
Always a pleasant visit
The security guard is very nasty And also a couple of your employees are nasty also
Easy aisles to maneuver. Friendly helpful staff
Giant food, Is & has been a great shopping π Store with a great amounts of domestic and international food and beverage items and in a great location for Silver Spring, MD and with some of the best compared shopping prices
Good selection and self checkout moves fast
A perfectly decent grocery store in this neighborhood. Employees are helpful and they have a good selection of items that circulate regularly (covid-19 related shortages notwithstanding). It is does get crowded quite often especially after work hours and the weekends. So if youre looking for a more low-key experience Id suggest shopping during off hours.
I shop at this giant for years I donβt have a issue with the store .. today I decided to purchase a cake at the bakery section for my twins girls for there graduation the lady at the bakery didnβt even bother to ask me if I needed help she saw me I stand in front of her for 3 mins and nothing .. so I ask her if she could help me I wanted the small chocolate cake with cookies on top and I ask her if she could write in the bottom CONGRATS .. she said nope thereβs no space she said She cant ..the cake had space to do that !! The thing that bothers me that she didnβt even try or help me bad customer service at the bakery if she doesnβt want to work just retire!!
There is absolutely zero costumer service here at all. Came here to deliver a freezer to them and they would not even take my call. This entire staff needs to be fired, and collect no unemployment, a nd no government help at all. They dont want to do their job, they get no money.
Great selection of produce meat and speciality items.Staff always wear masks and everyone is maintaining social distancing.Love their yogurt and hummus cases.And plenty of vegan and vegetarian items to choose from.Friendly and safe.
Currently (10/20) undergoing a remodel so products and locations of products are a bit off. The improvements that have been completed so far are very nice and lend to what can be expected going forward. If you can be be a bit patient with the construction you have a solid grocery store on your hands.
Always plenty of space and great selection of products in each section
Got what I needed and left.
Fully stocked with very rude customers while we were shopping.
Loved this place! Good customer service!!!!
This store has become a filthy, disorganized, limited mess since remodeling. There is a limited variety of produce (e.g. a lot of pineapple and two Butternut Squash...in the Fall. Who eats that much pineapple in the Fall?), maybe three kinds of apples (McIntosh, Cortland, Red Delicious). I tried finding fresh Kale to no avail. Items that I used to be able to find are now no longer available and I have no choice but to order online and go elsewhere although this store is in my neighborhood. Iβll be shopping at Wegmanβs from now on as the shopping experience at this store has become an exercise in sheer frustration due to severe lack of quality.
Always busy. People on top of each other. Not pandemic friendly
Shelves are always well stocked and they have everything I ever need.
Great store store in silver spring M.D
I like this Giant. A little more clean and stylish. There is ample parking. What I dont like is cars parked close to store for long and its inconvenient for those wanting to load.
Decent selection. New extensive contactless checkout system. Produce is often mediocre but great for basics.
Bismillah FallGood customer service.
Getting better, before I would put this at a 3/5, but with the renovation its much improved.
It was good
Very clean and organized store. The pre-cooked food was horrible. Chicken taste like it was cooked in old oil.
The pharmacy is terrible...
This Giant is still great. Ive been coming here for 11 years and will continue. I live across the street from Safeway but Giant is much better.
Nice shopping! Have everything i was looking forπ
Friendly staff. Seems they donβt have the selection they used to have especially in Diet Coke products and Haagen Dasz spirits ice cream. Still looking for Rose and Bourbon Praline.
I used to live in Blair East in 85, so Ive seen this Giant go through many makeovers as they are now. Each turned out to be for the better.
Great Supermarket.
Availability of variety of foods, service and quality was good.
Experienced EmployeesFast service
Its a great asda everything you need staff are helpful. Absolutely love it.
Possibly one of the worst experiencesDiandre...Dilamtre...manager...extremely rude and condescendingLittle backhanded comments to other employees as he was passing themDid not know you could not buy cigarettes with a gift cardAsked for a reasonHe had none....But so rude
It was kinda crowded, seemed fully stocked but I couldnt find a couple of things. Store employees were friendly and helpful.
I like this location. Its in such a perfect place. Walking distance for those living in the area. The staff is friendly and helpful. Theres also a Starbucks inside. Sorry that I dont have any photos yet.
Always have what i need to buy and the Giant employees at each giant that i shop at are down to earth and have good customer service.
The store was up scale. Beautiful renovation!
Very little variety. Every time I shop here Im surprised by the lack of basic food items.Theyve also mishandled their construction tremendously. I am flabbergasted by their inability to move the removable aisle signs as they reorganize. Its been two months of chaos in that store. As someone who worked at a grocery story for years, and through a similar reconstruction, I know it can be done with less stress to the customer.
Too over priced
The gentlemen in the seafood department seemed to be unfriendly at the time that I approached him with a good morning how are you greeting. His response..nothing.
Great store. Good produce selection. Pleasant, helpful employees. Daryl checked me through at the register and did a great job. Daryl at Customer Service desk assisted me in getting a Giant store card. Super job!
Its ok. Too high and sd one staff are not friendly at all.
Remodeled, Updated Interior. Improved/Impressive! ππΎ
This is a great grocery store! They have great selection and staff, its always clean and well organized.
Big, clean, and recently remodeled.
They have a great selection of everything youβll need for a great meal.
8/6/2020 Amazingly positive and lovely person who answered the stores phone, AND amazingly positive and lovely pharmacist who helped me, via phone. Thank you :)
I love this place. Always clean, great food in the restaurants, gifts galore, and fantastic prices
The young dudeβs at the self registers are so lazy that when you ask them for help you regret it moment later they are rude and on their phones every time I go there.Pay them more so they can be happier or just figure out something to make them at least donβt make you feel like you are doing them a favor if you donβt ask them anything.This is my last time going in this store.
Unfortunately this store is not well stocked. Been out of many items for months, freezers empty and such. The Giant in Hyattsville near PG Mall has not had this problem. I would go there for basic necessities.
This is a great Gaint food its ALL WAYS friendly, clean ( A+ ) + you can allways get in & out really fast. Shop here, not Walmart!
Standard grocery store with moderate pricing and sometimes good deals. Lines for checkout, including self checkout can get really long at certain times of day. Good location near Metro. Easy to stop there on the way home.
A good experience all around
Nice big store. Lots of choices. Only go there in a pinch, because of the sticker shock.For Passover items, I come here. Were not talking about 1or 2 partial shelves, but instead, a small area just for these occasions! Giant has the best selection for this and other High Jewish Holidays.This store is very clean and bright. Easy to find a person who can answer ones questions.