After visiting a different retailer and waiting for 30 minutes without any greeting, I stopped by this store. Chad immediately welcomed me even though he was with another customer. David also was fantastic the day I came in to activate my new phone. These two deserve extra recognition for taking care of me, an existing customer!!Cheers!

I came in with my mom yesterday and she was acting like a total Karen! It was so embarrassing. The two gentlemen who helped us were beyond friendly and professional. God bless them. If I was working and someone came at me like that, I would not be as nice. They went above and beyond to ensure that both my mother and I were satisfied even when, to me, it seemed unreasonable. Thank you so much

Absolutely great service! David helped me upgrade my plan and phone with ease. Thanks for all your help!

The staff was friendly and knowledgeable. They did what needed to be done quickly and competently.

Jason was absolutely amazing. He went way above and beyond to help me get my new phone set up. He’s very helpful and super friendly. Next time I need anything from Verizon I’m going to go see him right away instead of anyone else😀😀😀😀

I scheduled an appointment with this store to get set up on a new iPhone.Before arriving at the store, I explained to the individual I spoke with on the phone that getting a new phone always seems like a very long and painful process and asked what I should do to prepare for the transfer. She said nothing.The individual I primarily worked with at the store was nice. After relying primarily on his new phone selection judgment, when he tried to make the phone transfer to the new device there was not enough memory on the new phone to do the transfer.After struggling to find a solution, a different sales associate came over and berated me (the customer) for purchasing the wrong phone, and he let me know that it was my fault for picking the phone I did.All while in the store, they additionally let me know that the phone I purchased (before even leaving the sales desk or paying a dime) was non-resalable and that it was my fault they were going to have to eat the cost for the phone.Additionally, any questions I had asked about how to avoid this problem in the future were blown off by the senior sales associates. And now, five and a half hours later (and counting), without a phone, I am at my home waiting for them to figure out how to set up a new device.I cant help but think of the phrase its hard to find good help these days, and thats sad even with a phone company/retailer our family has spent thousands of dollars with over the years.People, first, just be kind. Second, if you are selling phones, know your products and the issues that may arise. Its hard for me to imagine that I am the first or the last customer to have similar service requests. Thanks.

Would do 0 stars if was an option. My wife was in there last week to get a new phone and was repeatedly called sweety and honey to the point she was creeped out. She had to go back Sunday to pick a watch and the same guy kept calling her honey and proceeded to ask MY WIFE on a date. Very unprofessional to say the least. Im working on finding a name and will be taking this to corporate.

Off the Grid for the Pandemic and got 5g from verizon for 40$ mnth..Right within my Budget + the added bonus of my premium going down to 25$ after 9 months!!

This is the only location I will go to get my cell phone needs taken care. Jason is super friendly, quick, and fun to work with.

David Coley at 4904 S Louise in Sioux Falls SD is a very much appreciated employee of Verizon. He helped me out with a troublesome IPhone I will always think of this store and DEFINITELY this employee when I need help or when I need a new phone. Thanks David for everything that you did to accommodate me.

Jason was a great help and he didn’t give up on the problems we were having until I walked out with a new phone. Thanks again guys!

After a very negative experience with Verizon’s telephone customer service I knew I could stop in at this location and Jason would be super helpful.. Thank you for going above and beyond Jason!It’s the reason I’ll stay with Verizon and come to your store for any device upgrades etc

Jason was very knowledgeable and made sure understood what I was getting in to. Very personable. While he did his job to provide all possible options, he was not pushy towards options he knew I didn’t need.

I went to this store to get a new phone and David made it so easy for me to switch! He made sure all my contacts, apps, etc from my old phone were transferred to my new one and did an excellent job of explaining everything! Thank you so much, David!

This place always has the answer, not all of them do.

The customer service is always excellent. It always takes a super long time but I dont think the employees can help that, I think its the process.The only thing g that bums me out is that I went to take my Dad off of my account had he passed way, is that I need a death certificate, so another trip to the store. I took the obituary after I go get a certificate of death. Again not Jasons problem it the process

We have been shopping and buying from Jason in Sioux Falls SD location at 57th snd Louise since 2011. Our daughter and granddaughter have also used Jason as their “go to” for the past ten years!! He gives excellent service and we have a trust he will give us the best information!! He is a definite 10 in our book.

Cassandra was so helpful with a phone and watch upgrade today- she explored options in order to give us the best deal possible and was eager to make the phone transfer of information as smooth as possible!! I’m impressed with her customer service skills and gotta say the only Reason we went to that Verizon was because it was the only one open on a Sunday at this time and due to all the closings of merchants earlier during this time I am super glad they were open and that we made the drive!! thank you!

Jason was stop on! Love this guy!!! He knows his stuff and didn’t pressure a sale! He made sure our needs were met and helped us save money even!!! Won’t go to anyone else!!

Giovanni was very helpful and efficient. He didnt have a protective case for my new phone but had one sent over from another store. It arrived just as he got done transferring my data and I was on my way. Total time in store was 45 minutes. Well done and thank you. Dennis

The staff were super friendly and helpful. We had a lot of questions and they answered all of them. This is a wonderful group of people to work with

The staff is very knowledgeable, friendly and helpfulJason did an amazing job getting me the speaker I was looking for. The product is amazing with awesome sound. The mask requirement I dont like and is absolutely stupid which is why it gets a low star rating.

The service was great. Everyone that I dealt with from the start of my purchase to the end was very helpful and knowledgeable. I have used this location for the purchase of several phones and would highly recommend them.

The customer service was outstanding.The employees spent a lot of time and I never heard one complaint. I would highly recommend this location.

The store was nice and well kept. The lady who assisted me was very kind and helpful. She made great recommendations based on my needs.

Annika was Very helpful and friendly. Made the transition of getting a new phone very easy fun and fast. Great experience!

David, was AMAZING. Excellent service!!! Have visited this store on multiple occasions. They have been very helpful, efficient and professional.!! Thank you, David for assisting me!!

Jason Lamkin is an awesome person, one could say he is like family. Always there to take care of our VZ phone needs. Highly recommend you see Jason for your cellphone needs.

Great service....including tracking down the phone I wanted when it wasnt in stock. Thank you!

I was here in afternoon, waited for 30mins no customer service. Surprising that version have that kind of employees. Plus check the reviews all are not real, it’s friends and relatives giving 5 rating. Rather go to another store then wasting your time.

I have never had that great of an experience at any Cell phone store thanks Jason made that an easy and painless experience

Best service ever!!! This is a well run store with great employees.

Davids fabulous helped us out soooo much

Anthony was terrific!

Good service and knowledge but credit card chip reader was having some issues.

Jason did a great job and was very friendly. He was able to be patient and get all my stuff transfered even though I lost my pin# I highly recommend

David was patient and went out of his way to make the iPhone purchase and set up understandable and free of frustration. He was the best service individual I have ever dealt with.

Joshua is very helpful! Timely and knowledgeable service. I was in-and-out in 20 minutes with a new phone. The store is clean and new, near many good places to eat, and easy to get to. The other staff that I overheard also seemed well versed and friendly. I would certainly return!

Becca was great! Answered all my questions and was very professional.

She did a fantastic job and took her time to make sure I understood everything. Would highly recommend her.

Employees are always so polite and willing to help. Never a long wait either

I would highly recommend Josh A. From the Verizon store SD office on 4904 S. Louise Ave. He was very knowledgeable about fixing my phone, when I had already talked with Verizon on the phone on Feb 20,2020 for at least for 8 hours and than today talked to them for 1 and a half hour. My Calendar was all gone and I had no contacts. I finally went to Josh A. Store, because I had a Dr. Appointment in Sioux Falls. I explained what was happening and he had my phone fixed within five minutes. Thank you Josh so much for helping me, you will never know what this has meant to me. You are a lifesaver!!!!!!! 😊😊😊😊

Jason and Giovanni were absolutely excellent to work with! Great customer service

Jason worked with us at this location to purchase new phones and it was a great experience. He was patient and informative and managed to find the perfect option for us. We love our new phones and will enjoy learning all the features they have. We highly recommend this store.

I asked your person what I need to do to unlock my phones. He said I need to go thru customer service. Found out from another store in Sioux Falls that my phone is already unlocked. Why couldnt your person tell me that? In fact he told me what I needed to do if I went to a different service. Very poor customer service at this store. Very dissatisfied

A+ Customer Service. She worked with me to solve the issue. Perfect resolution.

I came in with a broken phone and Cassandra helped me make a smooth switch! Little hiccups along the way but she made the transaction smooth and easy!!

Jason is the man, awesome crew over there. Very helpful and knowledgeable.

Becca did a great job at detailing what it would take to switch our service from AT&T and David was fantastic when we came to make the switch! Very friendly and helpful getting us completely switch over and set up! We are very happy with the service we’ve received and will go back to this location for future needs!

Chad helped me greatly

Jasons always on top of things calls me to remind me of new products and promotions better coming in and is very helpful when I see him. Great guy.

Jason was great! Very helpful and friendly.

Jason was very knowledgeable and very helpful . I. Will do business there again

One of the best Verizon experiences that I ever had. Went in there with a couple of questions and came out with a smart watch. The staff was very knowledgeable and friendly! First time at this location, wont be the last! 💯

Jason was a really good rep, Helped out my 80-year-old mother transition from a flip phone to a smart phone and even transfer her contacts over to the new phone

Jason was Very Helpful and took care of my concerns in a quick and timely way. He got me set up with what I needed including transferring everything over and answering all questions. This guy knows his stuff. James- Midwest Benefit Solutions

Excellent service and experience. Was greeted at the door, service was started immediately. Haili was excellent and went out of her way to make sure I was satisfied and my husbands new phone was ready to use. Thank you so much.

By far the BEST Verizon store I’ve been to!Thanks Jason!

Great customer service. David spent great care in answering all our questions about switching over to Verizon and helped troubleshoot issues with transferring data from an old phone to new phone. It was above and beyond what I expected.

Jason was on the phone with customer service for 2+ hours!! Who does that?!? He definitely worked hard to correct my problem. Thanks for all you help. Recommend X10!

Jason at Verizon is the best salesman and provides THE GREATEST customer service.

Jason takes great care of our family! He has been helping us with our phones for several years. He is efficient, knowledgeable and friendly.

Great atmosphere. The staff even stayed late to help me set up my phone. Even though there were complications they worked hard to make sure I was satisfied. Overall, very impressed.

I had a great experience buying my new s10. David was very helpful and knowledgable. Would definitely recommend to anyone looking for a new phone.

Came in today after my phone screen cracked and was hoping to get another one before close. I was in and out in no time and David was very helpful and knowledgable. Definitely recommend.

Jason is ABSOLUTELY AMAZING! Always takes good care of us and we will never go anywhere else!

I love this retail location. They are so helpful and friendly. I never have to wait long. So glad I found them!

Jason wasn’t working but Annika did a great job!

Have always received quick service and help with any issues Ive ever had. Bought a new phone today and all the fixens and was there abt an hour. Thats fast for buying a new phone, setting it up and all that goes into a new phone. I was more than happy when i walked out the door!

I just recently had the misfortune of trying Straight Talk for the cheap prepaid plan. Long story short, I switched back to Verizon, and the process was horrendous. I spent nearly 5 hours and 3 separate trips to this store to get my new plan set up. The staff was seriously awesome. They were super patient and friendly - especially Jason. He worked his a$$ off to get the deal done. If youre looking to go to a Verizon store for anything, go here. You wont regret it.

Made sure my new phone and watch were ready to go before I left the store.

Awesome experience here!! JASON L. was so wonderful to my fiancé Jered and I, great sense of humor but also very professional. I could tell he was enjoying his job and wants to make his customers feel welcomed and taken care of! We cant thank you enough!!

Experienced, expedient and friendly. Best customer service experience I’ve ever had at cell phone store. Thanks Jason and David!

Very happy with our experience!

Jason does a great job of helping me find the phone that fits my needs. He makes the transition over to the new phone as painless as he can.

Jason and David did an excellent job when I bought two new phones today. They are the best!

Very friendly and efficient service from the employees

It was great experience there

Great experience, just set up our business account and David and his team were able to help me navigate all of the options available to me and set me up with the best plan at the best price. There are a lot of options out there and I am fortunate to work with the best. Highly recommend!

I walk in and Jason greeted me right away they had what I was looking forJason was very nice and helpful

My phone update was very effortless and my new phone was set up exactly like my previous one. Great experience and friendly people.

Very attentive, knew just what I needed, very courteous, and friendly. Got me out the door fast and extremely satisfied.

Its the one place we always go to for our phones. The missus wanted a new phone and needed to add a line.... Jsson always seems to gave our best interest in mind

Sam was awesome fast and explained everything.

Experienced and friendly people that make it worth driving across town just to do your business with that store

It was time to upgrade to a new phone so out of convenience, I went to the closest Verizon location. I told them I would like help with transferring over my data from my old phone. I was given a printout of “do it yourself” instructions. They didn’t even take my new phone out the box (which was a new experience). I again commented that I wasn’t confident in my ability to set up the new phone—the sales associate went over the handout with me again and sent me on my way. I was told my old phone would work until the new phone was powered on. However, this was not the case. My old phone did not work and my new phone was still wrapped in a box. I spent about one hour trying to transfer all my data without any luck and then decided to try a different Verizon location. Thank goodness I did. Going forward, I will only go to this Verizon location. The service wasn’t fast, but that’s because they are extremely thorough and helpful. They aren’t just pushing people out he door—they are helping them. It’s worth the wait!!! After my first rushed experience at another location, this was a breath of fresh air. Jason Lamkin was able to transfer all my data over (which was more complicated than usual because I was trying to merge two different sets of data) and I left not only happy but relieved. I highly recommend this location to anyone that wants personalized service.

Really unhappy with my service at this location. I was in to work with customer service reps on 4 different occasions to make one thing happen with my husband. To save on space, I wont go into great detail. When something unsatisfactory happened to a situation, the person who originally helped me became defensive and back-pedaled on something that didnt actually happen. Regardless of how it did or didnt happen, she was very unprofessional in her customer service. When I asked to speak to her manager, she shut down and gave me one word responses. When talking with the store manager, he had no solution for my situation but again back-pedaled when I said I needed to talk to corporate level then to explain my situation. Again, with the professionalism...not there. His final response to me when I mentioned something was k. I am a true believer in supporting local business and quality businesses. As a new customer to Verizon, Im not off to a great start as a satisfied customer. Thankfully Verizon is present at many locations in Sioux Falls and I will need to make sure all my business is handled through another retailer from here on out. Wish I had better news for you on this location, but I dont.

Jason is amazing to work with! His knowledge and kindness is top notch!

Such awesome help. Brought my newborn with me and they were so accommodating while doing a phone upgrade!

Jason’s customer service is at a level way above the rest! He uses our names, asks about our lives, takes excellent of our phone needs.

Great Customer service and super easy to work with made buying new phones painless and quick.

Jason and Dave were excellent, made my transition to new phone seemless.

Very good customer service. David really knew his stuff. Thank you!

He was polite, helpful and knowledgeable. He gave us multiple options for our next purchase.

Jason and the team at our local Verizon went above and beyond in patience and professionalism helping us with our iPhone upgrade

Jason was attentive and found what I needed in record time like always!

No working models of phones to demonstrate, no stylus to show on stylus model phones, limited selection, short staffed, only 2 chairs for customers, poor lighting, small, salesperson had difficulty providing cost estimate for new plan. Used we arent a corporate store as an excuse for deficiencies. Although friendly, sales staff could have been more knowledgeable and available.

LOVE the customer service at this store!

Great thanksVery nice and helpful!Fast and friendly!

Consistently EXCELLENT SERVICE!!! Very patient & extremely knowledgeable!