Excellent customer service/Dom was exceptionally helpful.

This store has some real good costumer service, unlike the store just a few miles east. (Eastern store feel like they dont want to sale, customer service is garbage)...highly recommend coming to this store by the Empire Mall.

Dominic provided excellent service. Though the matter took some time to resolve, (my voicemail was not syncing up with my new phone) he addressed the problem I was having with patience and a professional demeanor. I never felt stressed or frustrated during the visit.Since I knew the issue would take some time, I decided to consider additional products in store, to protect and get the most out of my device. Dominic offered great recommendations and even checked to see if there were more of a specific travel charger I was considering in the back without my even having to ask.I left the store with my matter resolved, with a number of essential products that I hadn’t considered prior to my visit, and an overall excellent experience.Thank You.

Keith was amazing, helped through issues with my phone the first week and got me set up and ready to go in less than an hour the next week...NICE JOB !

I was just very pleased with the service I got when I entered the AT&T store in Sioux Falls i was greeted and helped immediately. The sales rep was very friendly and helpful. He knew his job well and answered all my questions with confidence. He gladly helped me with transferring of all the data to our new phones and made sure I walked out a satisfied happy customer. Great Job guys!

I went in to upgrade my phone and add a line. Simple enough, and it didn’t take long to have what I wanted picked out. When it came time to activate new phones and pay and everything, the equipment kept screwing up!! It took nearly 2 1/2 hours to even be able to pay for the changes to my plan. Like I said, everything was chosen and decided upon within the first 5 minutes of me walking in. I sat around and waited for their equipment to work properly the rest of the time.

Nathan is amazing! He explained everything in details to us and was very patient and informative! I hope we can see more worker like him! He is extraordinarily good! Thank you Nathan!

Nathan was the best person Ive dealt with at any of the aAtt stores. I apologize for my previous review it was not meant for him.

Dominic is the Best! He fixed my phone! Go to this AT&T if you are looking for exceptional customer service!!

Great experience with staff at ATT store. Dom & Brandon have been excellent today!. I have worked with Marlana in the past & she is wonderful. THank you for the CUSTOMER SERVICE! Elizabeth

Wonderful, stress-free experience with Marlena Jackson, Retail Sales Consultant at the AT&T store on West 41st Street in Sioux Falls. She was patient and informative to me, a technologically challenged over-65 year old customer. Marlena is a great asset to the company! I left with a new IPhone 12!

The rep was super helpful and patient while I was making up my mind on the phones to get

Great service and know what they are doing! I was in and out of there in 5 minutes.

Good experience! Tech was very knowledgeable and pleasant to work with.

I have been a long time customer with AT&T customer service has always been very friendly willing to help, very knowledgeable about products came in to get a new phone Marlena was very helpful listened to what my needs were and knew what kind of phone was going to be best for my daily busy life thank you..

Dominic was, to say the least, shown great customer service skills, answered all of my questions I had, exceeded my needs/wants and was very pleasant to work and converse with as well 😀 I would most certainly recommend anyone to him and to this specific AT&T location as well!! 👍

Very courteous and fixed my problem real quick appreciate it very much

The associate was very disinterested. Seemed like she just wanted to get in and out. Although it took awhile for her to come out with the new phones. She was aware of some deals but wasnt all that interested in our discount from Wells Fargo. She made a weak attempt to help with data transfer and did so as if she expected us to do it anyway. I was planning on it anyway but she was in more of a funk than excited to work there.

Really nice store really friendly staff. Looking forward to working with them going forward.

Awesome customer service! Highly recommend

They explained things better than the other store

The young salesman was extremely helpful and did everything to assist us. Very good experience!

The guy that helped us was very pleasant, and good attitude, also the lady that was working with him. Thank you for helping us in a tight spot. Hubby broke his phone we are truck drivers.

Ive given this store 2 stars because if youre lucky enough to get the right person, things can go well. However...it is a gamble. Some days (like my experience today), you get the flip side of the coin and leave wondering if its time to explore Verizon options again. (Ive already started that).My chief complaint with AT&T and this store is that service and support is so inconsistent. I was actually in the same store trying to upgrade my phone 10 days ago and while I was unable to do so due to some business account blockage, I left after spending an hour feeling like I was looked after. Today, after 2 minutes I walked out and sent an email to Verizon.I am under no illusions that Verizon is really much better but it seems a new customer usually has about 3-4 years of good service and then its time to be a new customer elsewhere to up the level of service once more.If you do go here, ask for Keith and hope hes in.(For further explanation, 10 days ago, it was not a problem to upgrade my phone despite the crack in the edge of the screen, today with the same phone it was going to be $305 before we even started the upgrade and they didnt even know if the account blockage problems had been fixed on their end.)

Was greeted as soon as I walked in the door. Phone was giving me grief, and in like 15 minutes managed to get it functioning much better

Great customer service! And helped set up new phone as well as made sure I had no issues before I left.

These guys were so helpful. I had a mess with my direct tv acct that I couldnt get straightened out over the phone after multiple tries. These guys got it all corrected and good in under a half hour for me and all with a smile!

Help me with robo calls

Had assistence right away. Didnt feel as things were explained as thoroughly as they should have been. Was given the wrong device and was told it would do the same as my old device. That was wrong. They did let me return it after the 2 weeks, but not the most friendly about it. Overall I have had more success with online purchases and the call center has always been super helpful and informative. Will stick to the website and online purchases in the future.

Nathan did an outstanding job, will be returning for future business with him.

Exceptional Customer Service - Nathan was Great as always.Very Well Done

Quick service, answered all my questions and made it super easy to upgrade and get all my information switched over in a timely manor!

I just want to say that Melissa is absolutely fantastic. Poised, knowledgeable and efficient. I would not still be an AT&T customer without her assistance.

Staff very helpful

Experience was quick & painless. There wasnt a lot of peope. And the staff member that waited on us was helpful & efficient.

I was I could say positive things about this store. But Ive been in this store 3 times and Ive never had a good experience. They will turn anyone away who isnt going to for sure make a sale. I will never be going back.

Went in to port 5 lines to AT&T. It took over 5 hours and we didn’t receive what we were quoted or promised. We were quoted that we would each be receiving a free phone or be able to trade in our iPhone 7+s for iPhone 11s and would only need to pay for the taxes on the phones. The staff cancelled all of our old plans and transferred all of our phone numbers to AT&T and then suddenly told us that we needed to pay $1500 and couldnt trade in our iPhones for credit any longer. Since that was not what we agreed upon we asked her to put our lines back because that is not what she quoted us or promised on the phones, we were told that they couldnt because they alrwady ported our numbers over and the only option was to stay with AT&T and not get any new phones or wed just lose all of our phone numbers. Then they couldn’t transfer two of the phones back to the old ones because they were locked so they gave much lower quality phones to replace them. The manager is looking in to fix the problem. Will update review after.

Some very knowledgeable people

Dispite the virus precautions our experience was great!

Given the number of alternatives, their prices are very high, but the guy I talked to was very helpful and answered all my questions.

Terrible store. Very misleading. The most complicated billing ever, low bill one month and your regular bill comes later usually 50% more then expected. Terrible customer service. They sign you up for insurance even if you tell them no. Go with Verizon.

Great service! Worked with Nathan and he even stayed after they closed to help us!

I always get greeted and paired up with someone to help me right away. They are never pushy and I dont feel like they are trying to get me to buy products or services that I dont need.

The sales person who handled me was the top notch in customer satisfaction

Terrible service. I walked in the door and explained what I needed help with and she was rude from the start. Im on a joint account with family that Ive been on for years but wanted to get my own so the authorized person on the account came down to AT&T to help. When I asked questions and stated that we could look at our accounts and be able to change things on the computer such as data to each person on the line, she looked at me and said that she was doing this for 25 years, when she barely looked like she could be any older than in her late 30s, and theres no way we ever could have did that before. So then we tried changing the amount of gigs and how much money each line would be because I did not want to pay for most of it and she continually tried to convince the authorized user to just shut my phone off, numerous times and that she could do that online which earlier when I asked, said wasnt possible. I dont recommend going to this store if you want help with your service or plans.

Very helpful, they helped me with some tech issues where my phone couldnt receive any calls.. but now it can.. thanks AT&T..

The service was great..they were very patient with me as my wife was on the phone asking questions. Very helpful and willing to stay after they closed.

Outstanding customer service and setup support from Nathan!I’ll return for future business!

Amazing service best I had ever had and got me hooked up with my new Phone

The service was outstanding and the store was very clean!!

Great service, especially the young man named Josh.

Amazing customer service and they deffinatly got me hooked up and ready to go 10/10

Fast service. Knowledgeable staff. Good experience

The staff was really really helpful. I had an issue with switching phones and they really took the time to sort it out. Jesiah and his manager were the ones who helped me out. I think the managers name was Pete.

Inexperienced staff, could not set up a new phone, so they tried to sell me cable service instead. Unacceptable.

Awesome Service!!!

Wonderful individuals that are very helpful and pleasant!

Very fast service, knowledgeable staff. Took new connection and it was complete within few minutes.

Best AT&T store in town!! The manager there is SO helpful

My visit was very good and I would recommend it to other people

Got the stylo 5 free.

Staff are helpful and fairly knowledgeable. Typical AT&T store. They sell all devices but are low on accessories.

Wasn’t even acknowledged as a person when we walked in. Clearly they have to much to do. I suggest going to another place if there is more than 2 people in the store.

Very helpful friendly staff the best

Keith is awesome! Very friendly and answered all questions.

Nice service

Android selection is limited to Samsung. Disappointing.

I dont shop at&t but my friend does, the store is clean the staff is very friendly and knowledgeable. I went with her while she did her business.

Very good service and friendly staff

Great assistance and customer service.

They are so helpful, and our agents was so informed

Staff was helpful

Amber was so helpful!

Always very helpful and knowledgeable.

They will screw you over just to get a sell, Horrible business

Fast friendly service

Excellent service!

Employees very helpful

Meh..

Way too expensive

Just super

Same as all cell companies, only care about the sale

Disappointing with rude worker

Clean, friendly. Usually not busy

Long wait

Always very helpful

Not a good experience

It was great!!

They always to busy

Keith was such a great help! He helped us add a 3rd line with a discount and lowered our monthly payment! Excellent customer service.