I went into the store and Kevin did a outstanding job. He was very knowledgeable and customer friendly. He took care of all the issues i was having and helped me to make the most efficient decision. He is a great asset to AT&T and they need more workers like him.

Visit the store at scenic highway. The service at this location was excellent. I highly recommend to see Anthony (AT&T Rep) this young man is very knowledgeable and will explain everything in detail. Very honest young man. I drive an hour just to visit this store because of the great service.

I want to express how much we appreciate the young man, Kevin, for his excellent service and patience in helping to activate our new phones and solving a problem. He was fantastic and very polite. He is an excellent representative for AT&T.

It was a very nice visit! Knowledge on what we needed, very quickly had what I was wanting... Actually better than I was looking for!

Went into store expecting to have to wait once again for a hour or two to exchange my iPhone 12 Max as directed by the AT&T Rep. However, to my surprise walking towards me at the door was Kevin Watts, Retail Sales Consultant for AT&T. Kevin’s approach was warm, inviting, and friendly….He got me in and out within a hour to a hour and a half…He was respectful, knowledgeable, and encouraging. I highly recommend anyone to go see him and experience great customer service…Thanks Kevin…AT&T hired a winner….Be Well…Tonya J

Went in stores to upgrade my phone. The wait wasn’t very long. And I was able to do a trade-in and upgrade my phone!

Went to the store i must say the wait wasn’t long but the service with Kevin wasn’t what i was expecting. He failed to explain why when paying the device in full the discount that i was getting for the device terminated, and he was more concerned on selling than actually exceeding his customer service. Very disappointed.

Great service, Jasmine sold us two new phones and walked us though everything!!!

Super awesome customer service and helped me in any way. Great team all around.

Kevin took great care of me. I went in for an upgrade and he got me on a cheaper plan and got a good trade in value for my old phone. If everything goes how he said it would in a couple of billing cycles Ill be very happy.

We want to thank Jarel for the excellent service he provided for us last week when we came to AT&T to change to new iPhones. He is an excellent employee and took great care of us.

Anthony was great and helped me with everything I needed. Anything you need go to him!

Good, but the only problem was when I got there everyone was being helped and there was no sign in or anything like it. So I sat down and a cpl ladies came in and I got passed up before getting asked my name and given friendly service eventually. The place was really clean and once ur getting helped its a nice experience.

Great Service, I wish I remembered the Young mans name that assisted me as he went above and beyond the call, Great place.

Fast, helpful & stress free service, Chelsea was 100% amazing & through!! I would like to really apauld and thank her for the professional job she did!! Thank you as well AT&T!!!

Great service from Ms. Kia from the Snellville location. Ms. Kia was very professional and had great customer service! I will definitely recommend quality service from this location! Ask for Ms. Kia

He was very polite he explained everything to us great experience.

Bad customer service, they didnt respect the rule of who comes first serve first. And some of them hung around without taking care of customer.

Nick helped me and my boyfriend out this past weekend and he was great. Sweet guy!

Steele was AMAZING and we appreciate all the time he spent helping our family. Patient and very knowledgeable.

I was in need of an upgrade on my phone, I chose the IPhone 12 Pro Max 256g.. I’m a retiree and the Agent Julian wasn’t able to proceed with the sale because I have COMBINED BILLING.. I’ve nit had this issue in the past when upgrading phones..Julian provided me with the AT&T number to call to resolve the issue… after 2 1/4 hours on the phone with 7 different numbers get the bills separated… I was wore out with the last ATT phone rep.. I payed the balance of what was owed in the phone… I had stated clearly that I had left the phone center store the evening before and would be returning to the phone center store as soon as this call was over… unpleasant call .. rep then told me it would be 3-5 days before I could get the phone… very UNHAPPY and I had stopped being pleasant a few minutes earlier… she was trying to have me buy the phone from her over the phone…I entered the AT&T phone center store and was delighted I was going to work with Julian Canty,I felt he remembered my dilemma from the day before… we proceed with me purchasing the new phone… I believe when he was in the process of setting up the phone .. there was a system problem, didn’t show the $296 had been made… he seamlessly managed that, again I barely aware there was a problem… he helped me understand every item of the phone features and the costs… he is very calm, great personality, let me be me.. I was asking questions out of order… he was great, exactly who I needed as the previous hours had been exhausting…I can’t say enough about Julian Canty as a great Associate and asset to this company store.. he represents it all, knowledgeable, gently takes command and reduces obstacles while answering questions and moving the process along.. just a nice guy..Please single him out for not only doing his job well, but establishing excellent customer and personal skills… 🎉

Very good service I recommend visiting Dee (AT&T agent)

Would give them 1.5 stars but I will give them 2 because of our representative. Unfortunately, we stopped by on a Saturday which tends to be busier. Thus, we waited for 3 hours to be helped, which is why I am giving them 2 stars. We were told that the wait would be around 60 minutes but the actual wait was significantly longer. All employees were wearing masks and most customers were as well. However, I believe this location does not require masks as a couple of individuals walked in without one, and several took theirs off at different instances during our wait. The large amount of room in the store helps with social distancing nonetheless. Once we were helped, the process was not too bad. Ultimately, it was the wait that brings the number of stars down so much. Other than that, I cannot complain.

Wonderful service and great personalities.They worked out every issue and I could not be more pleased! Kia and Mgr. Terry were fabulous!!

The representative that helped me was named Dee and she was very helpful and she took care of everything for me. She was also friendly and seemed to have a great personality.

Terrell was very patient courteous and helpful with me. I had to purchase a new phone while on vacation. We chose a phone transferred my data. Great deal on the Samsung galaxy. Glad we stopped at this loction..we were greeted by black young woman who was pleasant and warm. The wait time was 3 minutes exceptional...

Jessica gave excellent customer service. She was great!!! I recommend speaking with her, she was very thorough explaining billing details... I greatly appreciate the customer service given from Jessice!!

So sick of this store. Every time I go in they have some sort of issue. Either their bill pay machine is down or their bill pay machine is currently opened or their network is down. I drive to the store to pay my bill with cash and when they have an issue and I can’t pay the bill I wasted my time and gas. Fix your bill pay machines or have a rep specifically there o take bill pays and clearly work on your network. I’ve been with the company for 15 years and am for the first time debating leaving.

Arrived at the store early in the afternoon because my husband and I always know it takes hours when you go to AT&T. However this trip to the store was massively different. I was helped by a young white boy named David. He was absolutely phenomenal. Patient, attentive, and above all else extremely kind. My husband and I are 60+ years old and know nothing about electronics but he took the time to show us how to setup some of our icons. The manager that checked on us was a total sweet heart, I think he called her Arianna or Brianna. By far our most favorite experience in the store, and will forever remember the outstanding customer service that was given to us and the hospitality of the location. Not to mention every associate keeping us old folk in mind with wearing masks and protective gear. He even offered to wipe down our phones before touching them.To whoever is David’s boss, you’re very fortunate and my husband and I hope you realize what a wonderful young man you have working for your company.

Terry and Jasmine were incredibly helpful and very patient.

My rep Belmin was excellent. He was so patient and knowledgeable on everything that we asked him. He even stayed 45 minutes past his schedule. 5 stars to him!

Although visits for new service usually takes time, however Jerel showed Great customer service and the timing was worth the while. He was very informative, answering all questions needed, including sharing information that helped lower monthly bill. I left there feeling thankful for Jerel as our representative and also without any remaining questions needed. We’re satisfied with service provided and I’ll recommend Jerel@AT&T to family, friends, and neighbors anytime!! Thanks!!!!

Worst customer service experience - ever. I waited 50 minutes in a line where everyone was taken ahead of me (new iPhone out) because I only had a technical issue. If that wasn’t bad enough, the very rude man that was designated to help me was so rude and kept leaving to go to a back room to do something. After waiting for him AGAIN, I knocked in the door he was in - you would’ve thought I stabbed a baby. I then had three employees verbally attack me. I’ve contacted customer support about this awful store.

I have been trying to purchase a phone and open a new line since Dec 1st. Today is the 17th. I originally spoke with someone over the phone about getting set up. Everything was in place and I was told I would receive a phone within 10-14 days. It never came. Spoke with someone else on the phone who said that there was an issue with the account that needed to get worked out before the phone could be delivered. Went to this location and spent an hour and a half with a rep who had to undo everything that the first rep had done, as it was all supposedly incorrect. Was told my phone would be delivered the next day. That time and date didnt work for me so I attempted to reschedule. The order number did not go through to allow me to reschedule online. Had to wait 45 minutes on hold for the delivery to be rescheduled. On the day of delivery I received an email that things were running on time. Then at the end of the delivery time slot I got notification that they were late (obviously). 30 minutes after the delivery time slot I was notified that they would not be able to make it. Again, I had to call the company to reschedule and sit on hold for 45 minutes. The soonest they could get me in was 3 later. You dont show up for a delivery and the soonest you can reschedule is in 3 days??? I returned to the store to get things worked out and they explained that there was nothing else they could do for me except offer me the phone today in a different color. If Im paying $700 for a phone it should be in the color I want. Unacceptable that there was nothing further that they could do. Ive been fighting to JOIN AT&T for 3 weeks now. It should not be this hard to open a line and purchase a phone. The phone has been delayed for this long due to issues on AT&Ts end. They should work harder to correct this situation. If it is this hard to open a line how much harder is it going to be when I have issues with the phone or service????

Good store and good employees. Great customer service from Jacob who was helpful and patient in helping me change cell providers. The store was very clean as well and the employees were conscious of customer safety. Will definitely come back to this location again.

I just want to say THANK YOU SOO MUCH Charmane (sorry if I spelled it wrong), Dee, Kim, Juan, Tiana & the rest of the staff here! They were great at making sure my problems got fixed or figuring out just the little things on my bill that I didn’t understand. They never did get frustrated with me even coming in months after months asking the same question and that’s what I love the most about this team. No matter how big or small it seemed to me they always had a great attitude on helped me every step of the way until was resolved! If you need honesty, great customer service and your problems RESOLVED this is the BEST AT&T store to come to. Promise 🤞Again thank to the team and y’all are the best!

Great service from the Mgr and rep.Good solid intelligent gentlemen who deserve highest praiseWilliam R. Palmer,BA,JD

Belmin provided great customer service. I sincerely appreciate his patience and kindness.

Staff helpful and knowledgeable.

Just do yourself a favor and ask for Juan, a had a slightly difficult order and he was patient and had an overall great attitude. Didn’t even notice I was at the store for 2 hours lol. Thanks Juan

I was with Sprint for 5 years and honestly didn’t want to switch, but I was tired of spending so much on a phone plan. Jacob Blanchard got me the best plan and saved me over 100 dollars a month on my family plan. I was able to get an amazing upgrade and still come out so much cheaper. Amazing customer service! He went above and beyond.

Very poor customer response. Absolutely no friendly greeting. Store clerk seemed irritated to address customers to add to a queue. It is very apparent that this store in Snellville GA is not concerned with customer service. It was like watching people move in slow motion. No consideration for those waiting. Why do you have to hunt down a clerk to have your name added to a wait list? Why not allow customers to sign in as they arrive? I guess AT&T is so big they dont care about losing a few customers.

I recently moved and transferred service my new location. AT&T cancelled my account and I needed help finding out how to correct things. I first went to a Duluth store but didnt have any luck in getting a resolution. Today I went to the Snellville/Scenic Hwy AT&T store. Rodney, the rep who helped me, immediately called a number and was connected to the credit department. I answered several questions and the issue was resolved. When I returned home this evening, my internet was working. Thank you Rodney for taking the time and interest to help me. After 3 days of fruitless phone calls and discussions, you were a light in the customer service tunnel. I appreciate your excellent attitude and customer care. 😎

I ordered my phone and screen protector over the phone. They sent me the wrong size, the manager addressed the situation with Grace. Mr. Terry listened to my concernés and addressed it with grace. Thank you so much!! It makes a difference to talk to the MOD!

Its now 300. Tech was to be here or contact me between 12 and 2. Have heard nothing.

Shermane Banks was super awesome!!! I sat up there for three hours with my mom yesterday and it was very entertaining! Best location I’ve been to plus the music was great!

The service is not bad its just slow. I went in at 3PM and 2 and a half hours later I had to go to another location because they didnt have the phone I wanted. It seems to me like there ought to be a better way so that people dont waste their time. I was told that I could get the device at that location only to find out that they didnt have it

Never honestly had the best experience until I got Jacob Blanchard as my rep! Honest, worked the best deals out for me, and they were deals that ACTUALLY STAYED, versus so many encounters in the past where the reps say one thing and our bill says another. Never using anyone other than Jacob again! Really satisfied with our visit

Sharmane provided excellent customer service. She demonstrated a high level of technical assistance and was very accommodating to my specific requests. I greatly appreciate her for being patient and detailed oriented. She is definitely an asset to AT&T.

Great customer service and very knowledgeable about AT&T products.

I can’t make international calls

They did not try to resolve issues with my pixel 3a. They sold me pixel 5, minimal set up assistance and not very familiar with product at all! Very poor covid precautions.masking poorly enforced, no sanitizing between customers no proper distancing.

Jerel was wonderful. He helped me with more than one problem. He also let me know about offers that I qualified for. Great Customers Service!

Shop here! Attendants were friendly and knowledgeable. They were busy, but still maintained a professional demeanor and quality of service.

Promised everything to get you to sign up. Best plan they have. Too bad it doesnt work that way when the products they sell dont perform and the great service is call someone other than att.

Had to wait over an hour just to get a SIM card that took less the a minute. Ridiculous service.

I visit the store in Snellville, Georgia, Ricky was the sales person that helped me. He was very professional and caring. I didnt want to stop there thinking I will not have time, within seconds after walking in the door, Ricky came over to help. I was in and out in know time and still hade time to eat lunch.Thank you Ricky..

Amazing service, wating time wasn’t too long. They had the issue of my sim card fixed .

Thank you Tiana for the excellent excellent experience and for continuing to build my confidence in such a historic Place such as AT&T. You were so very patient in ensuring that I understood everything about transferring and accessing my new device.

Best experience we have had. Jerel was very knowledgeable and the buying of 2 new phones was made stress free

My husband and I went in to see bout upgrading a phone. We were helped by Dee Roberts. We was concerned with bill going higher but she was able to actually lower our bill with the upgrade included. She is very knowledgable and can multitask well. Very pleasant experience. Store manager even came out and chit chatted with us. Just an all around great experience. She truly is one of those employees that makes you take the time out of your day to leave a good review. Granted it wasnt super busy when we went in, but she still talked to other customers while helping us. So this review is for her. Fantastic job Dee. Keep doing what you are doing!!!!

Every time I have to go to the AT&T store I get anxiety! Over the years my experience in the Snellville store has been marginal at best until Friday 05-28-20. I was fortunate enough to have Jacob Blanchard as my consultant. We were there to upgrade two phones but Jacob reviewed my account first and worked very hard to find me the best plan at the best price possible. Unbeknownst to me my existing plan had expired and Jacob was able to get me into a better plan at a better price than what I was paying which, also included a discount on the new phone purchases. Jacob was professional, very informative and very pleasant to work with. If you need to make a visit to the Snellville store, I suggest you ask for Jacob. He will take excellent care of you.

OMG! AT&T customer service is TRULY exceptional!!! AT&T Rep, Julian, went above and beyond in making sure my service was transferred from my current device to my new device. He waited with me through the update process. Once the update completed, he made sure I was able to make and receive calls on the new device. I am thankful that I went to AT&T Snellville! Julians service exceeded my expectations! I left a very satisfied customer!

Jacob Blanchard was awesome! Very professional, knowledgeable and patient along with a great sense of humor. Will continue using him for all my att needs

Nice people but remeber what matters is sales. The sales associate has lack of knowledge on the product, service and not providing us the correct info. At last I called att customer service for the clarification and yes they provided me the correct info on my tradein and couple of more. My request to the store manager, please make sure your sales associates are well trained to handle new customers or existing. If they cant then they can take help from there floor managers and thats the whole purpose. Better to ask your manager instead of providing wrong info. I am sorry for this negative reviews but it all based on the service I received from this store. Yes I cannot bring up the names but please improve your service. Anyways I have still some open issues for my new lines but I think its better to call customer service instead of this store. Tradein information which was provided to me was wrong and my monthly bill. I dont know what to say...

Great customer service good energy from the staff. really enjoyed my visit to the location.

Rasheed was awesome!! He was super helpful, polite and entertaining! He made me enjoy my time while in store. Thanks again for the great customer service.

Jerel is the best customer representative for Atand T. Any problem I bring him is fixed immediately. Give him a bonus and don’t let him go.Thanks, Teresa Pierce

They have a great way of sending customers through circles.. this AT&T was great with customer service, wait times & knowing what’s going on, now the manager can’t even tell you what is going on. This location is going downhill & makes you want to part ways with at&tPs : If you order a phone online at this location.. there is no telling when you will get your phone, they are bad about processing their online orders

Incredibly good service, wait time was very short and the representative David that helped me was very helpful!

I had a wonderful experience at Snellville Att with Customer Service Rep Dee. She was the best. Got me a better plan and Save me some money. I give it 5 stars.....

Arriana was the sweetest employee . She set down with me and listen to my problem and she was the only one able to help. People like her are :: keepers . Very caring, understanding, professional and sweet! You’re lucky to have her at your location.

Wow has this place changed. A change in management has taken this place downhill. There are still a few sales reps that are nice but customer service here by everyone else is horrendous. They lied to me when I moved over from Sprint. It took me 4 months to receive my rebates after finally getting them by a manager on the phone, not the store. They kept telling me they’d issue my rebates and never did. Additionally, when I transferred service, I requested the Next Up plan that allows you to get a new phone every year. They told me they put me on that plan but they never did. Lies after lies just to get your business. This isn’t what a customer deserves after waiting over an hour to be attended. It’s sad that a corporate store has to behave this way to make a sale. It says a lot about AT&T.

Extremely Helpful, Welcoming, and Effecient

David and Arriana were great, came in multiple times asking questions and being educated on the offerings / products. They were both patient and helpful a big reason why I choose to go with AT&T.

Went to upgrade my phone and was helped by Jacob who was very knowledgeable and had a great product knowledge Definitely changed my negative look towards AT&T will definitely be back to see him such a nice person

AT&T as a company is 0 stars in my book, but when I need help I always get SIGNIFICANTLY more help here than I do calling for customer service. Im moving away from AT&T for my services but there are nice people at this store.

Dee was amazing!!! She took the time to help me set my new phone and the patience to answer ALL of my questions ❣️ I asked her for her schedule so I can come back to her ☺️

Dee was very helpful and a pleasant to working with. My visit quick which I loved.

Dee was Very kind, very helpful, helped us with whatever problem we had and we are very satisfied with her work ethic and loved the experience

John was Excellent, patient, and knowledgeable. He explained everything and helped me get the best deal.

If I could give them zero stars for there service I would. Online customer service is the worst ever. Do your best to stay away at&t in this area. However it is not worth it. I moved all four lines to Verizon at lease the phone works.

Rodney was a Great resource, he helped my husband and me with patience/helpfulness. Came in to upgrade our phones which we did, came back and bought a sound bar set for our tv.📺

I’m using my husband google account. But I want to leave a 10 star Review if I could for Jerel for helping me with all my questions and devices this last Wednesday’s the the 29th. My mom had an iPhone 4 forever and I got a message saying this phone will no longer be able to have service. So I took my IPhone 6s Plus up to the snellville location and Jerel was AMAZING!! I hope the manager sees this review because he was great at helping getting my moms new phone completely set up and saved me money plus I got an iPad that he answered all my questions! Very sweet man and very helpful! I have tried calling the store to talk to the manager about the above excellent service her provided!! Thanks again Jerel for taking the time with me! We need more customer service people like you!! If I need anything again I will be coming back to this location!!Thanks againLindsey Larson!!

THE AGENT WAS VERY KNOWLEDGABLE, PATIENT, PLEASANT, AND RESOLVED MY ISSUES IN A TIMELY MANNER. THANKS

Absolute pathetic customer service. Im a new customer with AT&T. I first time visited this store, all employees were busy with other customers. They all looked at me when i entered the store, no one greeted me. Out of courtesy i sat on the couch waiting for my turn. Waited 40 minutes and got to know i was suppose to sign up. How would i know that? Only after i saw an employee telling this to another customer who just walked in. If not that, i would be sitting there forever. I called the same employee and asked why no one told me to sign up when i came in. Fake apology and then she signed me up. In total 1 hour i waited. I felt it racist since they were taking new walk ins and me being foreigner was left alone. Never going there again!!

I went in to switch my service over and add a third line. From the moment I walked in I was welcomed by several members on their team which was awesome. Especially considering the store busy with other customers. There was a slight hiccup on one of my lines that tech support could not fix. I had to come back today and was fortunate enough to be assisted by Jerel! He was beyond amazing and fixed my issue in 10 minutes that NO ONE else was able to do. This location was quite the drive for me but the service I received on BOTH days was so good I’ll definitely have to make the drive again if I need to come back into a store for any reason.

Dee is awesome!She worked with me!I gave her 5 bright stars!!

Dee was fantastic and very helpful. Made the experience very easy.

Please do me a favor and dont go there. One useless place. I went there to port a number from red pocket to AT&T. 2hrs later Im on the phone with some one is AT&T corporate office and left that place with out getting anything done. This store is filled with incompetent people who knows nothing when there is slight deviation from the norm.

Great service here. Dee was very knowledgeable, helpful, and patient!

Kala was very helpful . I came into the store to switch my phone because I didnt work properly. He explained how the features worked. He also completed the setup from the previous phone transfer.

Great Customer service like always.

Great people loved the customer service

Is an awesome experience, Jacob is an awesome representative. The guy did everything to make me happy. One white boy in a million. The staffs are very professional.

AT&T staff are very courteous and helpful. They were able to resolve a technical problem quickly with my iPhone.

No customer service, horrible attitude

Tiana is very courteous and professionalThank you again

I went into this store to pick up an order I placed online. I was told their machine could not transfer over any data except my contacts. Then later I was told it would take too long. This occurred as I am past my due date pregnant. My husband asked for them to refund the phones so we could go somewhere else. We were told he would refund it when my husband had a better attitude. So we sat on a bench and called corporate. They called the police on us and lied saying we were swearing and yelling. I am so pregnant I didnt even stand up the entire time. I didnt yell or use any nasty words. Corporate was very nice and helpful and appalled at the incident. They helped me file a complaint against this store.

The wait was longer than we would prefer but all agents were busy with other customers, 30 minutes. When our turn came a very pleasant man by the name of Jerel helped us. He listened intently to our issue and had our problem resolved in about 10 minutes. Thank you Jerel.