The front line staff (Rafael and Dennis) was remarkably patient with me, kind, and extremely knowledgeable. They kept me informed about my car’s progress, and they actually delivered it six days earlier than projected! The work was outstanding! Better than I had expected. And, my car was cleaned outside and in - like a brand new car! I am extremely happy with my entire experience with JMS!

Due to an accident, I recently had my car towed to Fred M. Susan Auto Body. I choose them because they were an approved shop of my insurance company, and because of the reviews. When I walked into the office, he brought me to my car and showed me his assessment of the damage. After I grabbed my belongings from the car, I asked him some questions about what causes a car to become a total loss. He explained super clear how/why. I also asked if he had any advice about what my insurance company may offer me if car is total loss, and how to protect myself from a low quote. He walked me through some pointers and bullet points to argue if my insurance under quoted me. At this point it was past closing, and Rafael was still super patient and could tell he cared that I got a fair shake of things, even showing me my car on nada.com to see what I should be getting for the car. Again, I appreciate their honesty, time, and care in making sure I got a fair outcome. The three times I called, they were very thorough, patient, and thoughtful, and did not rush me off the phone or out of the office. If I ever need work on my car, this is my first and only choice. Period.

Rafael and the team are the best in the business! They got my car looking great again after some dents & scratches for a reasonable price. They also detailed the entire car and made everything look brand new. This team really goes the extra mile and Im happy to have them as a neighbor.

I would give more than 5 Stars if it would be possible. At Fred M Susan Auto Body, I was treated like a top priority customer. Their professionalism and Job made me feel good and happy at same time. I definitely recommend Fred M Susan Auto Body to my friends and family. They did a wonderful job in my car, it seems like new. Thanks Fred M Susan Auto Body.

This business professionally repaired by damaged bumper in a quick and speedy manner! They provided constant updates at every turn, and even helped repair some dings that were close enough to the paint blending (covered under the insurance) at a very fair price! They even went so far as to clean the interior of my vehicle! Would recommend!

The BEST experience I’ve ever had with an auto body shop. Rafael and his team are so nice, professional, and wonderful to work with. I needed some body work done right before my car lease was ending, and they were able to turn it around on a very tight time frame. Fred M Susan is AWESOME!!!

My car looked fantastic after they were done. I got daily text updates along the way and their staff was very friendly. I would use them again.

Rafael, Dennis and Rafael’s collision repair and paint team did a great job on my car. When I spotted a missed spot Rafael professionally and kindly resolved my concerns immediately. I will definitely use Fred M. Susan again and that team has earned a high level of recommendation from me. IG

Picked up my car today and it looks better than ever! Dennis and Rafael got the repairs done so efficiently in a timely manner I really appreciate all of their hard work and speedy service.

Rafael really took care of me - since walking in the door and walking out the door. Recently got in a hit and run (first time putting in a claim) and Rafael took the extra steps in calling the insurance company and helping me out. His team kept me updated constantly! Work was done beautifully and they even cleaned my car inside and outside. Couldnt have asked for anything more! Would recommend Fred M Susan Auto Body to everyone I know. Thanks Rafael!!

Great customer service! They were extremely flexible and accommodating when working through estimates, drop offs, and pick up times. Highly recommend this auto body shop for all your repairs if youre looking for high quality customer service and work!

I picked Fred M. Susan after reading their reviews, I am so glad that I did. They were fast and friendly and did a great job. My car is good as new and sparkling clean inside and out. No one ever wants to go to a body shop but if you need work done I really cant recommend them enough.

Fred M. Susans repair shop has some of the most incredible customer service Ive experienced in ANY industry.Mary was super responsive over the phone; helped explain everything they needed to complete the insurance claim processing, and was even wiling to be in contact with my rental car company and insurance company to help bridge the communication gap. Stanley the owner was truly genuine, sincere, friendly. and hands-on at his company, which is always a good sign of personal investment.The service itself was very fast since they already had all the parts needed for the ~$3k repair in the shop without needing to order anything additional, and they also buffed out some scratches I had in my side doors from adjacent cars opening their doors into mine free of charge. The quality of repairs look brand new, and they even washed my car before passing it back over to me.I would absolutely go back to these guys, and I highly recommend them for anyone who needs body work to be done.

I couldn’t have asked for a better experience! They do the best repair work and they have the best customer service! Highly recommend!

Took my car here for an insurance claim as recommended by my insurer. The work was good, and as expected. What exceeded my expectations was the friendliness, service, and communication. Bill and Mary were helpful and use an automatic SMS service to keep you updated on the progress of your vehicle. They also recommended a good car rental place that picked me up and dropped me off from the shop.

Absolutely amazing service, from getting an estimate, availability to drop off the car, and speed of the repair. My car was scratched in the garage at work and the person drove off, so all in all a bad situation. However, going here, they were able to give me a really reasonable estimate and take the car the following week (which was most convenient for me). After dropping off, I was told that it would likely be ready by the end of the week, however everything was finished (with a complete clean of the interior) by Tuesday. Absolutely fantastic, from start to finish. If I ever have the need to get my car exterior fixed again, this is the first place I will go to, hands down.

I went here because of the great reviews and it was the best decision - the shop is incredibly professional and responsive, they fixed the small scratch/dent on my car in 1 day and when I picked it up the car was washed and shined! Could not be happier. Thank you FMS!

A fender bender/insurance claim brought me in to Fred M Susan Auto Body to get my entire front bumper, grill & left headlight completely replaced. Was very nervous to have work done on my 2013 Lexus as its pearl white (a 3-stage coat) and very hard to fade into the rest of the car. Front desk woman, Mary, was incredibly nice and explained everything to me that would be happening. Signed up for text alerts through the shop and was always updated about the estimated time of completion. Very professional staff and very easy to work with.Went to pick up my car and couldnt have been happier with the end result. They were forced to use all original Lexus parts (a win in my book), and absolutely knocked the job out of the park. The entire front end is beautiful and looks like the car just pulled off the lot, THANK YOU BILL AND COMPANY!! Bottom line, if you need auto body work done, bring your car here, they are incredible at what they do as well as being friendly and professional.Thanks again Fred M Susan Auto Body!!!!

Good service. Took longer time to fix car.

FMS took care of an insurance claim (rear bumper) and (out-of-pocket) replacement of the drivers side door on my 2003 Mini Cooper using a door that I provided. Their team did a great job installing the door (all electrical, speakers, locks etc working) and the paint job looks great on both door and bumper. They even photo-documented the process. I would go back to FMS for any bodywork.

Very friendly and effective repair.

Imagine, a buisiness that tells you when they can do your car, how long it will take, how much. And it all comes true for the second time, no fluke......

Just walked by