Had my wifes truck in to reprogram/ flash the new radio that was installed. Found another issue with the trucks media system after programming. They ordered part, had it next day and installed. Everything seems good now. Wife and I have purchased several vehicles from Landers, have not used service department much for other than recalls before this time. I would use them again if needed.

OMG great bunch of people. Can’t express how easy and fast my sale was. My salesman Coach is amazing and knows his stuff and is now a Friend. I recommend them a 1mill percent

I am a retired veteran and have purchased two vehicles from this dealership. They had a decent crew then and Rod in Sales and Roy in Finance were absolutely flawless in their jobs this time. There was no pressure and loads of knowledge that made me come out in the pouring rain to buy from them. I had been shopping all over Memphis and Desoto county. I came here and will highly recommend this dealership and these vehicle professionals. BZ! Landers Team!

Great experience buying a new 2021 Dodge Challenger. Rod Carey took great care of me throughout the process. I recommend you go there for the best deal. Roy Hubbard also got me great financing. Overall it was a great experience.

I had the BEST experience purchasing my new Infiniti from Landers Dodge. PAUL DILLARD is AWESOME to work with. We were in and out in no time at all. I will definitely shop with Landers Dodge for my next vehicle needs. GREAT GREAT experience! Marilyn Taylor - Como, MS

I bought a 2021 Dogde Charger and Coach was the one who made it happen. He got us a great deal and he treated us like family. If youre looking for great customer service and a pleasant buying experience on a vehicle, Coach is your guy!! I will definitely be a returning customer. XO Tiff Wachter.

On 9/7 I took my Jeep Wrangler to Landers. I spoke with Steve Somers about a ticking sound that was driving me insane. I needed to get it fixed but I assumed they wouldn’t have time for me being that every place I went to was behind (which I understood). After speaking with Steve not only did listen to my issues I was having but was very attentive to my situation. I told him I’m a single father and I need this Jeep fixed so if I drop it off would you be able to have it done before the weekend. I needed it because I had to rent a car and get my car fix was adding up financially. Not only did they fix my Jeep but Steve got it back to me in time for me to get my rental back so I didn’t have to use it for an additional day. Steve told me from the jump that he would do his best to get it back to me in time and he did. I have a special needs son and he loves his Jeep so it bothered him not having it around a few days. Steve I just want you to know I appreciate your efforts. I’m a Landers Fan For Life!!

Absolutely terrible service from parts and service. Will not pick up the phone, will not return a voicemail. Orders the wrong parts, twice. Will not call to tell you it’s even there. Unapologetic with their terrible service. Managers do not care, will let employees screw up at whim. SAVE YOUR TIME. I’ve wasted a month.

Jon was the best at landers dodge. He really cares about his customers. Ill definitely be purchasing a car there for my daughter. All around great place, and we werent there too long.

We had a very nice experience. Everybody was friendly and took good care of our truck. We would highly recommend Landers for your vehicle service.

Total Incompetence. Told me they would have my truck back in 2 days. Keep in mind, minor repairs. Day 5 and they still haven’t even looked at it. Picking up my truck and going to find another place. Don’t waste your time with this place.

Rico was very efficient, knowledgeable, and friendly..He greeted us before we got out the vehicle...He went above and beyond to make sure the vehicle was equipped with everything my husband needed..Thanks Rico and Mr.Ross .....

Dropped my car off last Saturday morning and they didnt service everything that they knew was wrong with my vehicle, and they made me another appointment for today Wednesday, July 21, and Im there at 6:50am to find out that theyre bagged up over a week behind on servicing vehicles. No heads up before the appointment was made or nothing, so Ive wasted my time and money traveling to find out what could have been told to me the day they made me another appointment. Now Im looking for a decent shop to service my vehicle 🤔

Terrible experience. We found several used cars in our price range on their website and called to confirm that they were still available. We drove over an hour with a toddler and infant to look at those cars. Once we arrived all 3 cars that we called about were “unavailable.” We called before we left the house just to double check! First the excuse was “I can’t find that car.” Then it was “We can’t find the key, it’s in the shop, we can’t even get it to start, the transmission is going out. I wouldn’t feel comfortable selling you this car.” The salesman wouldn’t even talk to me, he’d just look at my husband and act like I was child and when he did he would just say “He knows (my husband).” He just kept offering us things out of our price range. We went next door to Landers Nissan and although they tried to help us, also told us that everything in our price range was unavailable for similar reasons, and that basically anything under $10k isn’t for sale to the public but is wholesale. When I asked “Then why is it listed on your website and why were we told it was available when we called?” He said “I don’t know. That’s above my pay grade.” So don’t your waste your time. I wish we hadn’t. Landers Ford Collierville however was fantastic. Use them.

This will be the 4th Automobile I have purchased from Landers and I highly recommend them to everyone. Very honest dealership. None of the typical dealership run around. Coach has always been great t deal with. I highly recommend you always give them the opportunity.

Eric and his team worked with me to get my truck back on the road. I appreciate their effors

Service department is horrible! I had my car towed because it was running hot. They had my car for over two weeks to only say it needed a battery. I reminded him that it runs hot. He said ok we will check. I called back he said it doesn’t run hot and it’s ready. I didn’t get no further than about a mile before it runs hot. They had to go get it. The next day he called and told me the “problem” and cost. And it wasn’t covered by my warranty. I paid $1200 to only now have the exact same issue I had before. So a new battery $238 + $1200 and I still can’t drive my car!

Lauren was very pleasant and got me checked in quick and easy. All other staff I encountered were friendly and helpful. Definitely recommended

Everyone was absolutely amazing helping us to get our amazing dream Jeep! Especially Rico! The best car salesman I’ve ever dealt with and quite possibly known, highly recommend anyone in the market to check them out!!!! Thank you Landers and especially Rico for all of your amazing help and work!

I was told it would be week before they could look at it but then it was fixed in 3 days plus the repairs were affordable. Steve was my service person and kept me informed of the whole process It was a great experience all around.

Best Dealership, Best Salesman, Jon Tyler.Great deal on my 2021 Longhorn LaramieIn and out. Quick and easy Transaction...Very Satisfied 😊🤸🏿‍♂️

Todd was very polite and professional. Everything was repaired as requested when I picked up my truck.

Excellent service department, sales guys are a hoot and professional when it comes down to business. I had specifics on what I wanted in my new vehicle, the sales guy combed the tri-state area but was unable to locate what I wanted and offered to assist me with ordering a new one with my requests. I didnt really want to wait 3 months to take delivery, so he searched harder, the following day he called me with the best vehicle news I could have gotten at the time. He located the vehicle I wanted and it had more on it than I could have possibly asked for! I really appreciated his diligence and and time. Financing was a breeze after I talked the sales manager down an additional $1,000.00 plus the incentives.

Never again! Make an oil change appointment in hopes that you can be in and out in an hour. 3 hours later and I’m still here. I’ll take my complaint to Chrysler. This is by far the worst service experience I’ve ever had at a Chrysler dealer. Normally the dealerships handle all my services from oil changes to heavy service. This dealer will never see any of my Chrysler vehicles again. If you value your time don’t come here it’s obvious they don’t value your time. Then to be charged $627.09 for an oil change is complete B.S. avoid this dealer at all costs

Steve is always taking the time to explain issues with me till I understand. That is important to me

Purchased 2020 mitsubishi mirage vehicle for my granddaughter. I had a concern about the wheel alignment & was told they would call me Monday or Tuesday to bring it back in. I never received the call after calling several times on Tuesday & Wednesday. I took it back that Thursday to have them check it. I also asked about a 2nd key. Was told that I to go purchase one at the dealership. Spending that much money & I have to spend additional money to purchase a 2nd key. I was also told that they didnt give 2nd 7 day tags which turned out to be untrue. I wont be spending any money at Landers. I will try to find the cost for the 2nd key but keep my money in my pocket. I cant in good conscience send someone here because my daughter had purchased a new car from here last year so I thought I would be treated fairly.

I will rate them once TODD LETS ME KNOW WHAT THEY CAME UP WIT AN ONCE THE WARRANTY DEPARTMENT DO AS THEY SUPPOSE TO DO IF THE WARRANTY DEPARTMENT DOESNT STAND UP TO THERE RECOGNITION I WILL ABSOLUTELY ASKED THEM FOR A REFUND ON ALL ME INEQUITIES IF NOT THEY WILL MEET ME SOMEWHERE BESIDES WHERE THEYRE AT I WILL NOT GET THE DEALERSHIP INVOLVED WIT THIS IT WILL BE THE WARRANTY DEPARTMENT THAT WIT GET TORN APART FROM ME SO FAR I LIKED THE SERVICE DEPARTMENT

They got my truck in quickly. Friendly service and the price was reasonable.

We dropped my wifes jeep renegade off Friday 9-17-21 for a tire rotation and a broken seatbelt buckle and visor clip. its now wed 9-22-21 cant get anyone in service on the phone cant get the managers on the phone cant get the owner on the phone, they wont return calls or check their voice messages. I would give this place 0 stars if I could. I would sooner drive from Hernando to Collierville than to ever come here again.

My experience was great! I literally have no complaints because the atmosphere was comfortable as well as professional. Jon Tyler, my salesman, and his team worked tremendously well to get me the deal I wanted. I left their lot with a brand new 2021 Dodge Charger at the age of 22.

Charged me for a wheel rotation and never performed it. I ask for a refund and was granted a refund for the tire rotation. A multi point inspection was never performed. Asked for a front light restoration which was nice but they took off some of my paint on the bumper. I do not recommend.

3 hours seems a long time for an oil change and inspection Great work thoughAnd Garret is a real team asset, courteous, informative and professional

Great service! Fast and very friendly. Customer oriented. I did not buy my vehicle from them, but I wanted a dealership to do all maintenance on my Chrysler Pacifica and they have been extremely nice and supportive about servicing my vehicle.

From start to finish, this was the best experience I have ever had with a car dealership. I was able to do most of the paperwork online and then complete within 30 minutes upon arriving at the dealership. They were very helpful in ensuring I had the best deal possible. I will definitely go back the next time I need a vehicle!

Service advisor Lauren Brokington is useless, lies and never returns phone calls. Stated she would get with service manager with my vehicle issue and one of them would call me back the next day. It has been almost 2 weeks and not one phone call. I have called up to the dealership at a dozen times and have left voice message with several different people that the switch lady pass me over to but not one of them returned my call. Not even the service manager. Piss poor management and customer service. Im done with this dealership and Chrysler. I took my Jeep Cherokee to a local for dealer who is correcting the issue I had and not only did Chrysler lose money for the repair to another dealer they also lost the sale of a new truck and lost a customer of 15 years. I was so please with their customer service that I bought a new truck as well.

Apparently their salesmen dont make their living by selling cars. I have been on lot 2x looking to buy/order a Jeep. My son was interested in a truck they had also. 2x now not a soul has come out to see if we needed help. If you think Im coming to find you when Im going to spend $50k+, you are crazy! Find a dealer that wants your business!!

I wouldn’t recommend anyone to this place I wish I could give zero stars they only receive the one star because they will take your money, Worst service & customer service I’ve ever seen in My life, if you take your vehicle here be prepared to face the most unprofessional unconcerned care-free people you’ve probably ever experienced

This was my first car purchase and it was very easy. Chase was my salesman and he was great! I got a Jeep Renegade and I love it. This dealership is a great place to purchase your vehicle. Thanks Chase for helping me and taking care of everything. God sent me to this place and I had a very Christian experience. When God is involved there’s no worries.

We took our vehicle in on a Friday. Two weeks later we got it back. We bought our vehicle at Landers so we expected service after the sale. We called numerous times to find out the status of our repair but no one answered the phone and no one returned our messages. We are senior adults and handicapped so it is hard for us to get out and physically go check. In landers defense, we did not have an appointment when we took our car in.

She handle her self in a very unique way and were very persistent and getting the job done well done.Excellent job

Very Good service. Landers did a great job finding what I wanted and made the buying process painless. Coach was the salesman helping me. He led me through the process and made me feel comfortable with my decisions.

I wish I could give a negative five stars. Do not go here to get your vehicle serviced! I repeat, do not go here! My car was at LANDERS Jeep in Southaven to have a spring replaced in the sunroof, for eight days!!!! and the repair never happened!!!!! Horrible customer service!!!!!! Wasted my time!!!!

It was a good experience but doesnt appear the mechanics know how to put on aftermarket lugs with out taking the paint off.

All members of service were great. Especially Stan. I had an appointment and he got me in and out quickly. Kimberly D

Our salesman was Greg and he was super nice and super patient thankfully because we changed our mind about 10x and 10 diff vehicles just to go back to the original one just a diff color. He showed me all the gadgets and connected my phone and told me to call anytime with questions. He is definitely a 5 star salesman!!!

Great service and professionalism. Accommodated us while we were in transit and helped resolve the problem very quickly while they were super busy. Would recommend the service department to anyone

Great service and was very quick. Very satisfied.

My appointment was at 8am. While I was sitting waiting on my vehicle. I noticed that out in the bay there was a young man cleanig windows,vacuuming out vehicles and such. This is the first time I have seen this done. I was so excited. I couldnt wait to see what my truck would look like when I got it back. Well I was really SHOCKED when I got my truck back. It looked just like it did when they left with it. I didnt get any of that special treatment. Now I special ordered my truck in 2019. I was promised all kinds of things. IF I bought my truck from Landers. The main thing that intrested me was discounted oil change coupons. I didnt get any!!! Not even one. When I bought my truck there and financed through yall my total was $56,000.00. It was more than that but I dont remember the exact number. And I have brought it back here for its maintenance and recall work. This isnt the first truck that I have bought from Landers. I bought a brand new 2002 Dakota Quad cab and I still have it. But the treatment this past week has really made me think about......Will I buy another vehicle at Landers Dodge????

Great service the best THANKSLauren was great on time good serviceAnd Napoleon the best mechanic i haveEvery trust with my truck.BIG THANK YOU GOD BLESS.

Lauren in service is excellent she stayed on top of everything that went on with my truck and always had a answer for me the only bad thang I have is I wish the shop would have fixed it all the first time instead of having to be down another 4 days with out a vehicle thanks to Lauren for staying on top of it to make sure it all got took care of I’m not a easy person to deal with at times and she always stayed very professional and kept a smile no matter the circumstances

Lauren was super nice. My oil change was done within 30 minutes. I have been using Landers for over 10 years and I always get my oil changes here. I also buy all my cars here too

Gently and friendly staff, professional service, 100% recommended

Very polite. Address car shield wasnt reliable. But will see.

I am very pleased with my Pre-owned Nissan Murano & the customer service I received.

Great service and quality parts. I would not use any other service department but Landers. They have serviced my cars for the last 14 years and I must say, I am nothing but “satisfied”!

This our second truck to purchase from Landers, 6 years apart.. Experienced poor customer service, at repair time, with first truck. ... thought perhaps customer service had improved over the 6 year period.... With second truck we did not find this to be case.. Sales and management remained helpful and offer good first impression, however customer service continues to be poor, tedious, time consuming, and unpleasant..

I’m only rating the service a three star because they kept my vehicle over a week without a rental. I have an aftermarket warranty and they only provide rentals for vehicles under the factory warranty. The technician Robert did everything he could to help me. He even went over and beyond to get a deal worked out with the mechanic because I really needed my transportation. I give Robert 5 stars as an individual! The access to rentals while your vehicle is in the shop was a huge selling point for me!!!!

I had a great experience. Fast service. I love my new car.

From the start the service agent Joseph had terrible customer service. Never returned my pnone calls or texts. Even though he told me to text him. Kept sending me texts about his customer service. The weather strip was put on incorrectly but the Service manager said the rubber needs to settle..never heard of this. They scratched my door and I just had it buffed out and detailed. Toatl I spent $600 plus and still not satisfied. I couldve went to a neighborhood mechanic and got better service.

Only a few bucks for them to put a battery in my fob,Great deal,

Customer service was a one and service mechanic did a great job of getting my vehicle back to running greatThank you 😊

Great place to purchase a vehicle! Awesome people to deal with!

Horrible service department, cant get anyone on the phone, nor return a phone call, ordered the wrong part multiple times

The associates were very quick on their response to you while waiting. The service department practiced social distancing and mask covering. In and out in no time. Thanks!

Eric the service manager was very friendly and got to the truck quickly. I just think there should of been more communication after 2-3 days to let me knoiw the status.

Jon and Chris went above and beyond to make this customer happy . I would recommend Landers Dodge to anyone looking for a vehicle .I am very pleased !

They always take care of me! If you want anything handled in service! Talk to Mr. Eric or Ms. Lauren!!! And the job will be done correctly!

Worst service department. No one cares.

Lauren was wonderful, she went out of her way to help me with my new radio install.

Worst service department ever. Took my 2019 Ram truck in for service on Monday August 24,2020. The service advisor didn’t use his tablet to gather my information about my vehicle. Wrote my name and number on a yellow steno pad and said he will get with me by the end of the day or at the latest by Tuesday August 25,2020 by 12. I received no call or update at this point. I went to the dealership about 12:45 pm and spoke with same service advisor and stated I will know something by 2 pm. No update at 2pm, called back to speak to Service Department Manager and was told, we don’t have one, when clearly the website has a name and number for one, which went straight to the customer service operator that took my name and number and stated someone will give me a call back. No call back, decide to go back to the dealership to speak with someone and was directed to the Sales Manager. Sales Manager was helpful but stated they was 2 weeks behind in work loaded. Decided to take my truck back to Homer Skeleton Dodge in Millington on Tuesday evening. Diagnosis was completed Wednesday morning and truck was fixed by 11am. Would not refer Landers Dodge in Southaven Service Department to work on anyone vehicle. This was the first and l and last time I will go on the lot of Landers Dodge fir anything. I will make the drive from OliveBranch to Millington for my Ram needs. They always do excellent work every time.

Stan was great to work with and he took care my recall and service on my truck! Landers Dodge is a great place to take your vehicle! Keep up the great work! Thank You!!

No one ever answers the phone.all I need is an answer on when I can get my car. People act like they dont know what Im talking about when I ask for an update on my vehicle.

My experience, as always, was fast and very friendly. I was in and out in less than an hour.My experience was great and my sales representative was funny and made the whole experience of an oil change for my wife memorable. Now she doesnt mind taking the truck herself. I am ecstatic about that!

Very nice people good customer service, always busy though so catch them early in the morning.

Chris H. was a very good salesperson. He was competent, patient and did not try to BS us. Keep an eye on your financing paperwork numbers though. Service...Joseph?? Landers has the absolute worst service department I have ever seen. If I had known this I would never have bought anything from them.

Sitting in the service department listening to yet another unsatisfied customer. His complaint is that he’s back with the same problem they fixed in June, not to mention his diagnostic charge. This place has to do better, but they won’t. They will however sell you a car, give false promise and not answer the phones. I simply got back in my car and listened as the line piled high, and my 11Am appointment passed me and them bye.. just sad😟

Chris is hands down the best salesman I have ever worked with! He was not pushy, he listened to what I wanted, and didn’t try to push me into something I didn’t want or need. When I told them my husband was in a hurry do to being called in to work, they worked hard to get us taken care of quickly! Hands down the best car buying experience I ever had!P.S. I LOVE my new Jeep Renegade ❤️❤️

Just got my oil changed from this place for my Jeep. I would not recommend seeing them for this an oil change service. They charge too much! Literally felt like I got screwed.

Lee in the wholesale parts dept. Is very knowledgeable and has great customer service experience..

Great place to do business with. Very nice employees

They are too high for service..if you cant afford it ..i bout a crystler in 2015..it was a 2014..love dat car

I am rating a 5 due to me being in and out in no time. Very great customer service and I was informed of everything taking place. Lauren is great

Excellent service and willing to work around our crazy work schedule. Eric was so kind to wait on my wife and myself to drive from Germantown after closing for us to pick up our jeep . Thank you Landers for the years of care to us.

The sales reps are decent people, but that service department and management staff are hell. We bought our car NEW and the moment we signed and walked away was the moment all the promises (4 free oil changes, free car washes and tire rotations) went right out the door behind us. If you leave a message you WILL not get a call back, NEVER. The online promotions, they will not give you a straight honest answer concerning them. DO NOT BUY at LANDERS the service department is the absolute worst. Trust me, you may get a smile up front, but on the back end and upper management.. they are the absolute worst. I would name, names.. believe you me, I’ll be calling Dodge everyTIME we have to interact with Landers.

The service was exceptional, but the customer service could’ve been much better.

Great experience as usual; I’ve never had a problem with Landers Dodge Service

Bought My New Dodge Challenger With Chase as my guy. Great Guy To Help Me Decide On Which Is The Best Looking Car and Prices. I would Always Ask For Chase If I Were To Ever Go Back.

I had a great experience buying my car. I was looking onlline and put my name down for them to contact me and I got a call from Chase within 5 minutes. He was so helpful on the phones so I went out that afternoon to look at cars. I found a 2021 Dodge Charger. My dream car since I was in my teens. He helped me make a dream come true and only a few hours later I drove it off the car lot. It was one of the shortest and easiest experiences i have ever had in buying a car. I would recomment Landers Chysler Dodge to anyone.Chase was very informative about all the cars. I checked out the Jeep Latitude first. He let me test drive it and answered all my questions about it. Then I saw the Charger on the show room floor. When I test drove it he again answered any and all questions I had.Thanks so much Chase for a wonderful experience.!!!!!!!

Professional and accommodating service staff. Very positive experience.

Loved this place!! the staff was awesome!!! love my new firecracker red Dodge Charger GT ..My salesman Chase Osburn was so nice and polite.The credit manager was super helpful. I will definitely buy from here again and tell all my friends to shop here to.

I called three different representatives about a vehicle. The first wasn’t very helpful. Representative two tried to sell me a car that was twice the price I was looking for. The third told me the car was available, and I was credit approved. While applying for insurance, the sakes rep calls and says the car has been sold (?). After communicating with three different people for about 5 hours, the car magically gets sold. A complete waste of time.

Despite a bad experience when trying to schedule my service, Mr. Tyrone made me forget all about that when I arrived. His customer service was over and beyond. I truly appreciate that!!

Jon Tyler was my salesman’s in he was so awesome! He made me feel so at ease while purchasing my new Vehicle.

Lauryn was the absolute best! By far the most professional person and so helpful! 10/10 recommend!

First I could not get anyone to answer the phone in the service department for days and then my father who works at landers Ford went up there just to get an answer. Then I tow my vehicle up there and was told it would be done Saturday so they called me late Saturday and told me they were short staff do to employees not showing up. Then Monday comes and I called again waited on the phone for an hour before I got with someone said they will look at it and it only took 30 minutes to fix cause that was between the call of telling me they brought in and saying it was done but charged me $310 just to fill my car with air overall worst experience I have ever had and I used to work for dealerships and could not believe this happened.

Jon Tyler in sales was friendly, very accommodating, and went above and beyond to get me the deal I was looking for.

Scam place. Truck we got is supposed to be certified but the oil was as black as night meaning the original owners didn’t change the oil once and the oil filter was so caked it peeled right off. Took them nearly two weeks to pay off original loan for trade in and that was after we had to email them to remind them. They also have very poor customer service. If you want a dodge go to Homer Skelton on Millington. Much better service and you won’t get jerked around.

They are the worst kind of liars. They make promises with no intention of honoring them. They will sell you anything and then wash their hands of you. $12K cash for a car and they couldnt even clean it...after lying and saying they did. They told me the check engine light was on due to tire pressure! I could type out my whole experience but Id rather just tell you all to run as fast and as far as you can from this place.

The service dept and ALL its employees are very kind and know their job and thus GREAT SERVICE! THANK YOU

My husband ordered and paid in full for a set of tires on a Monday. He had to call them on the same week Wednesday to see if they came in, they did! I heard the Guy say go ahead and come in, that was at 10:30 am it’s 1:00pm. My husband is usually very patient we had plans to spend the day together! My point is it had taken so long for them to finish apparently they went to lunch left him there without informing him until I called to check on him as to why it was taking them so long! How unprofessional in not making the customer first, by communicating it would take that long to mount, balance tires! What has happened to customer service! Especially when they got paid before the job was even done! That is horrible service and we will never go back! And I can’t wait til they send the survey! Ridiculous!