This outfit is such a TERRIBLE EYESORE for our city, and its right on a major street. Ownership clearly has zero pride in their company or our community. Support companies that make Spokane a better place! Clean up your mess, Empire! Youre an embarrassment!

Left broken glass in my van, a spray paint cap, a work shirt, and my window was leaking... plus, I had to being my own seals...(but to be fair its a 74van), took them 6hrs! I did call them back and they resealed it.

They’re very friendly - that’s the good news. In fact, we decided to take our car here because they were very nice on the phone and a little bit less expensive than other glass shops in town. But the first time they installed our windshield they didn’t use enough glue to set the front windshield and there was a whistling sound coming through the window every time I went faster than 25 mph. The installer also somehow managed to get their black-tar glue all over the interior of our car. They didn’t actually clean the tar, I asked them for wipes to clean the car and eventually they helped me clean it in their parking lot. I had to come back for them to reset the glass which took several hours and ultimately was a net loss of time/money. I ended up taking another vehicle to Safelite in downtown Spokane and although they are a little more expensive it was totally worth it. Bottom line: if you’re making your decision based on price just remember that you get what you pay for.

Helped us save a bundle! By talking through our residential window repair job over the phone, we realized we could easily remove the window and bring it into their shop, reducing the cost by over half! (Since they then didnt need to drive out twice for our particular repair.) I love the honestly and consideration reflected in that great customer service.

Just got my glass done in my 🚗 door. 👌work. And in a timely manor. Thank you Empire Auto Glass. 😍

Great service. Timely response and install. Good at communicating with customer. Competitive price.

When we went to Tune Tech, we were quoted an outrageous price for fixing my front windows on my 2000 Ford Explorer. Empire did it for less than a third of the price, and even saved us extra money by letting us know we didnt need a new regulator and motor.I will genuinely go to these guys for all of my window needs as long as I live in Spokane. Incredibly grateful!

Extremely poor workmanship, would not recommend for installation. We experienced a break in over the weekend at our business, and Empire had a great initial response by coming out and securing our entrance door with a temporary wood panel. However, that is where the positive experience ended. The replacement glass had a huge flaw, and it took Empire almost a month to offer a discount or replacement. When it was replaced, the workmanship was terrible. This was the main entrance door to our sales location, and the installer left out many screws, others were installed at an angle or not screwed in all the way, and the silicone was the wrong color and smeared all over the door frame and glass. The technician Empire sent out to fix it worked on the silicone for over an hour before finally admitting he couldnt clean it properly without removing the door and replacing the glass (which of course he didnt). The technician returned the next day to replace the screws that were missing or installed incorrectly. He used the wrong type of screws and left without replacing all of the missing screws or even cleaning his hand prints from all over the door! When we spoke with Empires office staff we were told Kevin would come out and take care of the remaining issues, but we didnt receive a visit or follow up phone call from anyone. Definitely do not recommend if you want a quality installation.

Quick work, less than expected cost.

Friendly, great service. Good prices!

Best people in the world messed at work needed a bevled piece just before they closed they saved my butt I wouldnt use any other place. Truely great

Great glass. Great service. Coleen is a gem.

Watch out for this company the owner is not a nice person and is not trustworthy

They sell and cut custom glass. Decent prices.

Good products, good prices, amazing service!

Fantastic service

I’ve had two windshields replaced there… Both defective in different ways… No guarantewarrantee. Other companies have same price with lifetime warranty even on rock chips

Their tech did significant damage to my door panel. He scratched the panel in multiple places showing that he did not know how to remove it. Do not let them work on your vehicle unless it is a junker.

Great price, fast work

Beware from these people bad place bad customer service no experience never ever do business with these guys