Our car buying process was flawless. Our salesperson Jessica C. was incredibly easy to work with and she went out of her way to ensure we got into the right BMW for us. We looked at many different vehicles and after recognizing what would work for us (even we didnt know what we wanted), she used her knowledge and ultimately took us to the one we purchased. Being out-of-state buyers, much of the car buying process was done over the phone. She was always responsive and she took the time to go over any questions we had. I could not recommend BMW of Spokane more. And I would recommend Jessica to anyone considering a BMW with the utmost regard. Thank you to BMW of Spokane and a big thank you to Jessica C.

Derrick McGee is the best salesperson Ive worked with, and the rest of the team was phenomenal. They were communicative, thorough, and incredibly helpful.I bought my car remotely from the dealership; I wanted to wait a year to review to see if I was fleeced. So far, no problems with the car and its everything Derrick said it was. Very happy - Thank you Derrick!The only point of improvement is that some of the work (paint-touchups) which I asked to do were not done; instead the paint was shipped with the car.

It was a pleasure working with Jessica C on my recent X5 purchase; she is one of the best SAs that I have worked with. She hustled to make a complex deal work - I am located in Texas and also had a BMW trade. Jessica worked all angles of the transaction to help us find the best overall value/price, including the cross-country trade, available BMW rebates etc. She was transparent and very responsive all the way through. I look forward to working with Jessica and BMW of Spokane again in the future.

Recently purchased a new BMW X5 from BMW of Spokane. We worked with sales consultant Trent Miller. Trent was very knowledgeable, courteous and patient with our questions as he explained differences between BMW models and option packages within the same BMW model. It is very apparent given the complexities of late model BMWs that the stereotypical sales person of old would not suffice in helping a buyer make an informed decision. Trent was exceedingly helpful after our completed purchase of the X5 in explaining and helping us understand the electronic safety and convenience options the X5 has to offer.Cory Moore was the finance manager who helped us with the myriad of papers required nowadays to purchase a vehicle. Cory was very professional, patient and with just the right amount of humor in explaining what we were signing. Overall, our experience with BMW of Spokane was superb and a very pleasant auto purchasing experience.Jim and Jan KlostermanSpokane

George was great to work with! I will definitely use him for my next purchase! Highly recommend

Nazih Daadouch, otherwise known as Nick the Greek, is absolutely the best salesperson we have ever worked with. This past weekend we went to BMW of Spokane to have the annual service for our leased BMW completed and the next thing we know, we traded the lease for the purchase of another BMW. Nick is warm, friendly, professional, knowledgeable, and no-pressure- I guess that is why he is so good at his job and why we have a different car. We certainly recommend working with Nick and will refer him to our friends and family. Below is a picture of Nick with our new BMW.

I talked to Anna on the phone and she was pleasant and informative. I also talked to Anna in the dealership waiting room. I was impressed with her pleasant personality. She went out of her way to make sure our needs were being met.

Outstanding. Trent Miller worked his tail off taking care of us and getting the car ready. Sean Peers worked equally as hard on number crunching to reach a place all were happy with. It was a long day, it was well worth it. Trent and Sean worked non stop the entire day working for us and our deal. Highly recommend!

Josh got us in for service in spite of a misunderstanding on the date. Very accommodating and considerate. Service was done as scheduled although service parts are on backorder, so well have to return at some point. Overall, Josh did a great job all things considered.

Buying cars is always a time consuming process. But Robbie provided us with several vehicles that fit our interest that kept our interest high. I was impressed at how Robbie juggled other clients while meeting our needs. Robbie is definitely a hustler as in go-getter. Robbie provided a flawless process.

Nick was amazing. As far as I’m concerned I made a new family member! Good vibes with a tough negotiation. I respect his grind!

Josh was extremely professional and courteous. Cannot say enough good things about him will keep servicing my car with BMW of Spokane.

I had my first experience at BMW of Spokane yesterday, and Jessica and Scott were fantastic to work with. I was traveling from MT and needed a brake flush on my vehicle, wanted to get it done while I was in town for a short stay. They were able to fit me in on short notice, and when I arrived in the am they took my car in immediately and had it done in an 90 minutes including a wash. Ive worked with many other BMW dealers, and this experience was top notch. Thanks to them and BMW of Spokane for a great experience, we will be back!

I had the pleasure of working with Nick the Greek as he kindly refers to himself. The best, low pressure, highly attentive salesperson Ive ever met. He was more concerned about my needs and my budgetary boundaries than he was about trying to upsell. I feel I got a car and made a friend. I highly suggest going to this dealership and asking for him specifically. You will not be disappointed. Im now the proud owner of a new vehicle that fits my needs at a price point that I needed to be in with no back and forth. Cant speak more highly of his service. Thanks Nick the Greek!!!!

Everything was great. The process was overwhelming and Jacob and his team made it understandable and easy for us. I Highly recommend BMW of Spokane!!

Toni Cornell is the absolute BEST! Working with her was fantastic, it was like no other buying experience I’ve had. We called this dealership to ask about a particular car that we had seen listed on AutoTrader. Toni answered our call, despite the fact that it was her day off, and quickly answered all of our preliminary questions over the phone. We told her that we were about 30 minutes away, and wanted to purchase a vehicle that same day, so she personally went out and made sure the vehicle was on the lot for us before having us drive over to see it. When we arrived, she had washed the car and had it pulled up and ready for us. It had just arrived at the dealership and had been in the service area being inspected, and that had to be finished before we could test drive it, but since we wanted to buy something that same day Toni immediately went searching for answers and found out that the inspection had just been completed. She went along with us (at our request) for a nice long test drive, and that’s what sold the car... I’ve never driven a vehicle as nice as the Jaguar XE we found at this dealership, it’s an incredible machine. When we arrived back at the dealership, Toni answered all of our questions, and made the financing process beyond easy. She asked us over and over again if there was anything we needed, anything she could be doing better, or anything we wished was better about the buying process... she went far above and beyond to make sure our every need and want was met, and to ensure that we were completely comfortable with our decision to purchase this vehicle. We had arrived at the dealership in the late afternoon, with the goal (as I said) of driving home with the car that same day, and Toni made it happen... financing a car can take awhile, and there were several customers ahead of us in the middle of the buying process when we arrived, so Toni waited with us the entire time while the financing paperwork was completed. She helped us set up car insurance, helped us locate documents to confirm our address since we had just recently moved, and helped us decide how to best navigate the financing in order to get us the best possible interest rate. While we were waiting, we talked about everything going on in both of our lives, and by the time we left that night I genuinely felt like we had made a new friend! We stayed until well after the dealership closed, until 9 or 10 pm, and Toni stayed the whole time, only leaving herself when we followed her out of the driveway in our newly purchased Jaguar! And that was on her DAY OFF!!! She had kids at home waiting, and she never once made it sound like an inconvenience that she was staying so late for us. We were so fortunate to have come across Toni in our car buying experience, and now I’ll be sure to send everyone I can to her for help finding their next car... because I know she will treat them like a lifelong friend, not just a customer, and that made the entire process better.

I was EXTREMELY pleased with the level of service Robbie Rosin provided. He did exactly what I asked. Which made the buying process a joy! I highly recommend Robbie Rosin at Spokane BMW!

Derrick is awesome. He made my car buying experience fun & easy. I absolutely love my new BMW & highly recommend anyone looking for a new ride to stop by & chat him up.

Hands down the absolute best sales experience I have had. Robbie is knowledgeable, friendly, insightful and genuinely cares about getting you in the right vehicle as much as he does as providing you with a white glove experience.

I would not recommend purchasing a car from this dealership, especially if you are a woman. The sales department has jerked us around for several months trying to simply obtain title. Go elsewhere.

We have purchased three vehicles from here. Worked with Toni the latest time. Shes great! Thorough, honest, and fun. Highly recommend.

Trent was so awesome. He catered to my requests and was very polite and not at all pushy. He gave me all the options available and worked with me well to give me the best payment options. I would highly recommend Trent and BMW of Spokane.

Scott is honest, friendly, and highly professional. He assisted me with tire recommendations and always had my best interest at the forefront of the conversation. I am so impressed with his customer service and would absolutely recommend his service at BMW Spokane to anyone looking for honest and helpful car service.

Super helpful. Staff stayed late to help me purchase my car. Jessica in particular was a great help, assisting me through text when she didn’t have to.

Service was very good as usual. Josh was helpful and informative. Thank you!

Derrick was excellent to work with. Very knowledgeable on BMW products, providing me with appropriate information to make a decision. He demonstrated interest to earn my business while not being overly aggressive or pushy. Thats not always an easy balance to strike, but Derrick did it well. Sales manager, Sean, was also equally professional in his interaction. Kudos also to finance manager, Alan, who demonstrated excellent knowledge of the financial options available through BMW. Buying a used vehicle can be a stressful experience but the BMW team at Spokane made the process easy.

Walked in with absolutely no greeting or even acknowledgement I was alive. Walked by multiple salesmen same thing. Walked around looked at cars still nothing. Sat in front of the sales managers office still nothing. This is not how you treat customers.Update: Went next door to Chevy and was treated great. Bought a car out of BMWs inventory

Toni Cornell needs to be in management. She is the most unique person you’ll ever meet in the car business. This is my second purchase with her but I met her at her previous dealership. I will forever follow her wherever she goes. Hope she makes it to management: she’s changing the way car buying is done. Thank you Toni for being you ☺️

I made up an email so I could leave a review for Toni. I work at a competitor locally in Spokane. It’s frowned upon in the business to buy anywhere other than your employer but she deserves the business. I have bought a lot of cars but never have I met anyone like her. She tells it how it is. So much class and integrity. I was in a bad way and told her I couldn’t get financed. I felt like I was treated like a person with an 800 credit score and left with vehicle nicer than I have ever driven. She’s making the small people feel like VIP. She’s what’s been missing in this industry. Toni you’re the bomb and I’ve already given your card out.

Jessica Mae was awesome! She went above and beyond to not only help me choose a car but she answered all of my questions and concerns. She was very personable and nice! I highly recommend.

Toni was extremely helpful. She took her time to explain the process and went out of her way to ensure I was in a vehicle I could enjoy! She went above and beyond any expectation I could have had in buying a car. I will keep her contact information and will be referring friends and family when they need a new vehicle and I will continue to come to her when making new purchases.She is this companies rock star!

I bought BMW 330 XI from BMW of Spokane. The sales person Robbie is one of the best person I have ever met when it comes to customer satisfaction. Robbie helped me really well to finalize my purchase and answered my each and every questions related to car/finance and rest all I could think of. Thanks Robbie!

I would avoid using this dealership unless you enjoy getting the run around. I was interested in buying a car and started the process on 8/14. The salesman told about one that was being delivered to the dealership in a few days. I filled out the paperwork online on 8:14. They took a deposit on 8/16. I received from the salesman on 8/18 informing me that a large shipment has arrived and my car should be on the carrier. The following day I heard nothing from him. I called and texted and at the end of the day he informed me that it had not arrived. He claimed he had no way of tracking the vehicle since it left the VPC and the car has not arrived at their dealership.This dealership excels at lies and deception. They don’t care about customer service. This is not how a luxury dealership should operate. I’ve purchased many other cars in the past from AutoNation, Ford and Infinity and have never had this poor experience.

Im looking to upgrade to a better car so I stopped at BMW of Spokane and did a test drive with a sales representative named Jessica who helped me and completely changed my view on car sales representatives. Jessica was very informative, kind and most importantly not pushy to make a sale. I would recommend using Jessica to help you with buying your next car. I also would like to mention that the show room is beautiful they have some amazing cars and everything is very clean.

Ive always received good service and my car has been trouble free. I also enjoyed the buying experience. My service adviser was Scott Grumbly.

Aaron was truly exceptional. I had to commute from Seattle to purchase the vehicle and he made sure it was a smooth and simple process. I’d highly recommend Aaron and the team at BMW of Spokane to anyone.

Jessica was fantastic! We coordinated all the details of the purchase remotely and she was on top of every question I had, and even sent me multiple videos of the car. When I arrived in Spokane, she not only picked me up at the airport in my car, she had everything ready to go as soon as we arrived at the dealership. It was a smooth and effortless transaction and I really appreciate the whole experience. Thanks, Jessica!

Knowledgeable friendly sales person, many vehicles to choose from.

Great customer service! They are super friendly and professional, especially Anna & George the Greek.

Kevin in the Service department was awesome. Overall extraordinary service.

I went in thinking Id never qualify for a car. Toni and Jessica worked with me and we found an X3 that would work and that I love. I couldnt be happier with the way I was treated there and how hard Toni and Jessica worked for me!!

Called twice for a “we’ll call you back.” Never received a return phone call. Went online to chat live for a “we’ll call you back.” Never received a phone call. Customer service is a joke unless you plan to pay for the marked up vehicle on their lot.

I would give their service department zero stars.Theres the time we drove over for scheduled maintenance and, after waiting over an hour, we asked the service advisor when he expected it to be done. He shrugged and said I dont know. Not, let me check on that for you or Im not sure let me find out. Thats just one of make complaints from that trip.The next experience was when my 5 series was towed in by BMW Roadside. The repair seemed to go well and, because I live over 300 miles away, I asked the advisor to ensure the car was ready to go when I drive over to pick it up. I was assured everything was fine and that the service tech had driven the car, finding no issues with it. So..... I drive there on Saturday to pick it up and low and behold the alignment is so bad that the car will change lanes within 20 feet. To go straight, the wheel must be turned at least 45 degrees out youll end up in the ditch. And its snowing.Not the experiences one would expect from a BMW dealer. Id be much better off having my local mechanic repair this car out of pocket.

If there was an option to give 10 stars I would give them 10 stars twice absolutely amazed at the performance of this place I made a phone call to see if they worked on mini coopers absolutely bring it over... were week out but lets see if we can work it in next day they called me and said hey we had a window lets work it in they kept in constant communication with me throughout the entire process The quote was nearly accurate of what I paid I asked them to do a couple extra things just absolutely fantastic but really tops this place is its a level of customer service above all the rest in every department so I went in on a Sunday to pick up my car service department isnt open on Sunday 9 out of 10 places would have said sorry have to come back... this salesman named Bo jumped on it and called the service guy(Kevin) service guys like no problem his paperwork is here... his key are here.. Bo went out and fetched my car it was washed it was brought around Im just absolutely blown away so they will get my next new car purchase 100% outstanding job greatest car dealership in probably the Pacific Northwest that Ive been too

Joe and the rest of the staff at BMW of Spokane made our “investing” experience the BEST EVER!!! They listened and educated us on many different styles and models of used beemers, although they have many other pristine used vehicles. And then let us test drive a few and gave us plenty of time (& space) to discuss (privately). If you’re in the Inland NW and need a new car I would highly recommend stopping by to check out not only their vehicles but their superb customer service as well!

If I could give a rating higher than 10 - I would! 12 years and counting with our relationship and we continue to value his expertise, service and knowledge more than the year prior.

Great facility!! Robbie in sales is a god. Mark in parts is 100% the man to see! Everyone here bend over backwards and made magic happen for me! Absolutely 1,000% recommend this dealership!! LOVE MY X5!!

Toni went above and beyond and worked hours after closing TWICE until we were in a new car. My wife and I were in an unfortunate situation with our previous car and had to get rid of it, and Toni not only did NOT take advantage of our situation; but she took our previous APR of 12% and had us walking away with 3.4%. Toni turned what was a nightmare that could have been taken advantage of since we had no other choice and turned it into a blessing in disguise. She genuinely wanted to help and did not give up. If you want to skip negotiating games and dealer tricks and just get a straight up, no BS, best deal possible -- ask for Toni. She is genuinely a kind hearted person who wants to help people in an otherwise predatory market, and it feels like shes trying to make a difference. We will never go to a different dealership again.

I dont usually write reviews, but I feel that it was definitely earned in this case. In short, I was able to get a deal on a brand new X5 from my couch on Thanksgiving and had them drive it my house for delivery the next day at no extra cost.I inquired about a new X5 on Thanksgiving and was not expecting to get any type of response until the next day. However, Robbie responded within a few minutes and was willing to answer all my questions and do whatever needed to be done. We communicated through text messaging, which made it even easier. We went back and forth on communication until after 9 PM (I believe they closed at 7 PM) so that we could make sure all my questions were answered.Robbie got everything approved the next morning and started getting all the paperwork together. Again, so far, I was able to do this all via text messages. Dave then called to verify a few things for finance, and Robbie headed out once he was done with all of his other deals that he had that day as well.Since Robbie had a late start leaving Spokane and it was foggy, he didnt get into Yakima until almost 9:45 PM (that is not a typo). My wife and I took a quick look around the car, signed all the paperwork, and he gave us a tutorial of all the features of the vehicle. He then took my trade car and drove back that night (probably not getting back to Spokane until almost 3 AM). He then even e-mailed me the next morning at 8 AM to check in.The service that we received at BMW of Spokane from Robbie was nothing short of spectacular. I’ve bought may cars in my life, but never from my couch 😊 Robbie was amazing to work with, and I highly recommend that you ask for Robbie if you need a car from BMW of Spokane.

Worked with Robby to acquire a BMW X3 lease. Very responsive guy and as a remote buyer in Seattle, he took a video of the car I was looking for. Very professional and prompt and gave a very competitive quote. Would do business again.

Toni was so easy to work with. She took amazing care of us through out the whole process.

What a great buying experience. Really REALLY great!!! So great that I want to tell you all about it!I decided it was time to move on from my Jeep to a nice, comfortable, cushy (but a bit sporty) small luxury car. I have always been an Audi fan and after doing my research, I planned to buy a new A5. Before I did so, though, I figured I would take a quick look at the BMW 430s. Ive really never taken the time to check them out live as the Spokane dealership is a bit inconvenient for me.In contacting Spokane BMW, I had the good fortune of being paired with Trent Miller as a Sales advisor. We quickly chatted on Sunday morning. I shared with Trent what I was looking for, and I set up for a test drive later in the day. My schedule got jostled (by the Audi dealer no less!), so I arrived much earlier at Spokane BMW than planned. No problem. Trent accommodated my schedule without a problem. From that point on, I was impressed. Trent was thorough, but not at all pushy. Knowledgeable, but not boastful. Very genuine, accommodating, and friendly. The kind of guy you can believe is looking to represent your best interests when buying a new car. To me, that means a lot! After a test drive, I then left to go test drive the Audi. As I told Trent my plan, he respected it and didnt play any games. By late afternoon I was down to doing financial comparisons, what struck me is that Trent seriously made me a good deal. And, the whole Spokane BMW process was too easy. I kept expecting the silly gamesmanship. Nope. Neither Trent or Spokane BMW swayed from making this a easy, respectful, and possibly even enjoyable buying experience. As you can tell. I am thrilled.I may have found my new go to Dealership and Sales guy.

If I could give Joe an 11 I would. As a single woman, an older single woman I dreaded having to buy a new car. But Joe was very respectful and even more importantly gave me a fair price for the car. He answered all my questions and fully explained all the bells and whistles on the BMW. If I live long enough, Joe will be my go to guy for my next new car.

Josh was very helpful and knowledgeable! My service experience with him was wonderful!

We had a great experience buying our new van. Anna Johnsen and Toni Cornell where amazing and very helpful. They broke down everything that came with the car so that we knew exactly what came with the warranty. Anna and Toni where both amazing and very caring. I didnt feel like we were being rushed through the process. I would give stars if I could.

We just purchased a pre-owned truck at BMW of Spokane yesterday. While we usually dont think of this process as fun, it really was a pleasurable experience. We didnt expect to purchase anything (just started the process of looking for a truck to tow our boat) but it worked out well for us. The salespeople especially Nick, manager and finance person were friendly, honest and efficient. It was like a family as I even took care of another customers dog while the owner was getting trained on his new, shiny red BMW sportscar. Mmmm I have to work on my hubby for one of those next since he got the truck. I highly recommend anyone looking for a new or used vehicle to check out BMW of Spokane first.

Went through the process of buying a vehicle from BMW of Spokane. The Sales Staff of Robbie Rosin and Anna Johnsen helped navigate all the details of the selection from start to finish. Their knowledge and support was excellent and exceeded my expectations on all levels. Allan Harvey from the finance department did the same. The staff provided a very straightforward and awesome experience. Highly Recommend.

Scott Grumbly does a terrific job. Always able to get us in and solve any car problems.

Horrible communication. Direct lies and deciet. And absolutely worse parts department out of every single bmw dealership Ive ever been to. Thats not even counting the countless European parts places that actually give a damn.Never again will I deal with these people again,only if I have to.

Anna and George are amazing people to do business with. Awesome customer experience!!!

I have bought 2 cars from BMW of Spokane and it is the easiest and most stress-free experience I have ever had. Everyone is fantastic!

I bought my car from them right before Christmas here it is May 21st 5 month later and I still dont have my license Plate, called them many time no result had to come back 3 time to get temp plate one times had to wait for one hour to get the temp plate. Got a hold of General Manager ( Mel Watson )he promised he would take care of it two weeks went by still nothing ☹️

Since I wasnt exactly local, I was a little concerned with the service Id get. To my pleasant surprise, Gary was awesome! Answering all my questions and concerns and making sure everything was to my expectation. Once I finally arrived (a week later) at the dealership, he was fantastic again, answering any additional questions/concerns that came up, and letting me know all the steps that were happening along the process. Thanks Gary, for all you did during my vehicle search and acquisition!! The whole team was really awesome, from my late night email with the super nice client services gal, to Gary in sales and Dave in Finance! Thanks all!!!

The service is efficient and the people here are very friendly and nice. Kevin kept me informed about the progress of repair and he is super helpful. The folks in the shop helped me to unload my car from trailer manually. Really appreciated!

Within the recent weeks, I have had the pleasure of dealing with BMW of Spokane. Although, I did not purchase my BMW with them, they contacted me about a recall on my car. They sent out a repair specialist to my house with the parts to fix the recall. What amazed me is the fact that a gentleman named Kevin contacted me about my recalls and set up a time and date to fix my car. Next was the repair specialist. “Milo”. He was extremely punctual, knowledgeable, respectful and had a great attitude. He explained what he was replacing and gave me a time frame on when I should expect him to be done with the repairs. He went above and beyond and tested my cars key fob to see if it was still sending a signal because I was having issues with my comfort access. Long story short, I have a incredible amount of respect for BMW of Spokane, Kevin, and last but not least Milo. This is what the brand of BMW is all about! A great company being represented by great people that are friendly and make you feel apart of the BMW family. I will be buying my next BMW from this dealership in Spokane.

This is my 4th car with this BMW store. Mr. Joseph Sunkin has again made my car buying experience quick and hassle free as it gets. I cannot recommend him enough. I will continue to fly to Spokane to purchase future BMW’s over the Seattle stores. Thanks again Joe!

I was well treated, everybody was friendly and wanted to be sure that we had a pleasant experience. Thank you Anna Johnson

I normally really dislike the car shopping experience. Derrick was real and got on my level and I loved that about him. He just wanted to help me out and made things so easy. 10/10 would recommend. Massive thanks to Derrick and BMW Spokane.

Had a wonderful experience With Anna . Her service was outstanding...

They really went above and beyond when they sold me my mini. When the part was late but we showed up for the car, they made sure we had a full tank of gas to go home on and even delivered the car to our door step. A few days later, when I went to drive it we discovered the tire was flat, took it in and it had a puncture in the new tire and needed replacing. They paid for it! Thank you so much. I love my mini and appreciate everything they did to make everything perfect!

Sometimes my girl (BMW) takes me $hopping and this dealership service makes that as painless as possible.

Trent helped my husband and I with buying our new 2020 x1. It was the BEST experience Ive ever had with buying a vehicle. Everyone we worked with was kind & knowledgeable. We are so happy to now be apart of the BMW family. THANK YOU BMW of Spokane!

Prompt service at arrival; appropriately had me wait a bit (after checking my time needs) to see if they could fix it while I waited. When not possible, they quickly offered a loaner and notified me later when my car was done. Very smooth service.

We drive over from Missoula MT for service and this place makes it 100% worthwhile. From the drop off to the pick up everyone is very friendly, helpful and knowledgeable. Service was completed in a timely manner and the car was washed and vacummed as well. A real pleasure to do business with this team.

Scott took great care of me and my car this week getting oil change, transmission service and snow tires off! I love the fresh cookies, and the espresso machine too! Not to mention Kelly the receptionist was super nice and offered me other refreshments as well. See you soon BMW of Spokane!

Jospeh, Jessica and Anna were great to work with at BMW Spokane!

BMW of Spokane was awesome to work with. They had wonderful communication skills and responded quickly to our questions. We purchased our vehicle from out of state (Utah) and were reluctant to buy with out actually test driving and seeing the vehicle in person. However, Derrick put us at ease when he sent us a dozen videos that were splendidly shot, going over every square inch of the vehicle; inside and out. The financing department was also great in helping us with all the procedures necessary to get the vehicle in our possession swiftly. The car even had a full tank of gas when we received it. Thanks to all the staff members at BMW who helped us make our DREAM CAR a reality!!!

My service advisor Kevin is great, these guys are friendly and quick. I wouldnt take my car to anyone else. I like that they shoot it straight, they dont say well we can try this and see, its, this is what needs done pure and simple. Thanks guys.

I was interested in a vehicle at BMW of Spokane and reached out to the sales department. I spoke to Robert Fayant, who kept me updated via text on status of the car (as it was out on a drive at the time of my call). The car sold unfortunately, but we were able to find a better alternative vehicle on their lot. Robert went above and beyond by taking video of the exterior and interior of the car, answering questions, and setting me up with an appointment to drive the car. After driving it, I LOVED it! Unfortunately, I had one other vehicle to look at with another dealer and ultimately decided to go with that car. I wish I could have purchased both, as I would have bought the car from Robert purely because of his salesmanship. I really appreciated him going out of his way to help me, especially since I dont live in Spokane.If youre interested in buying at BMW of Spokane, go talk to Robert. Youll be glad you did!

Josh R. and Binh N. went above and beyond all expectations to take care of me and my vehicle. These individuals truly care and it shows.

Derrick McGee was friendly and honest from the beginning to the end of the sale he said something that stood out different then what most salesman would and he kept it 💯 the whole time he helped me get the price lowered and got me a car at 19 payed out whole after I told him how much I had 10/10 would recommend going here very kind staff too but go to Derrick if you can he’s a OG.

Very slow process to buy a vehicle.A 2013 Jeep had a rather major transmission issue that they acted like they didnt know about but would fix if I bought it.Was able to actually talk to someone one time, never got a return phone call. Buyer be AWARE

If you need any service done for your BMW, go to BMW of Spokane before you go anywhere else! They usually have good deals you can find online on their website to make the service fees cheaper. The guys in the service department are always willing to work with you and are always friendly. If you want to do some of the little repairs by yourself, Mark in the parts department is a great person to talk to! He will let you know if you’re replacing the right part or not, and will tell you what you need. Overall, going to BMW is always a great experience!

Customer service is excellent and efficient. I always feel like they are going above and beyond for me. I also have a Mercedes and use the Mercedes dealership in Liberty Lake which is always a hot mess when I take my car in for service. Absolutely no hesitation in recommending this dealership for your business! Thanks Tom Sparks, salesperson extraordinaire, and my customer service advisor, Scott!

I had a great experience while shopping there! I visited numerous other dealerships in the area and in the Seattle area looking for the right used vehicle, and a good trade in value on my car. Robert was a great salesman, no pressure, and willing to spend the time to help me decide among the many different used vehicles they had. Phil gave me the best trade in value from any of the dealerships I had visited, while giving me a rock bottom price on their car. I didnt have to haggle to feel that I was getting great numbers on my trade and their car. Phil was patience and willing to look at the numbers on a few different vehicles while I was undecided.I visited BMW of Spokane three times while I was making up my mind, and each time received the same service and respect. That along with the great prices actually sold me on the BMW even though I had been leaning toward other brands.Once I had selected the car I would buy, Tom, who was a wonderful Enthusiast to talk with, helped show me the tuning possibilities of the car I was buying.I had heard good things about this dealership from family, and now can confirm their quality, and hope that Ill be back for future cars!Thanks again Robert, Phil, and Tom!Matt

Derrick McGee is an excellent associate who addressed all of my concerns and needs. This was my second transaction with him and I look forward working with him for future automobile purchases.

I had a great experience with this dealership. I was able to complete most of the paperwork though email and a couple phone calls which made my purchase so easy. Each member of the staff I worked with was very patient and answered all of my questions. THANKS!! I love my new car!

While in for service I had Scott investigate a check engine light/service warning that had come on briefly last Fall. He found an issue with the EGR Valve that actually ended up being a recall/warranty issue even though my 2014 X5 was over 100,000 miles. Though the part took a few months to be delivered by BMW, Scott had my car in for service a day after receiving it and fixed the issue. The cherry on top was testing out a brand new 2020 X5 service loaner for the day/night. Thanks!

Very friendly customer service and welcoming atmosphere. My 330i had a recall service appt, they said It could take up to three hours-it was only a fraction of that time; and they also informed me of other work needed that the previous owner failed to take care of. Over-all my wife and I witnessed and felt as they treated all their customers the same, like each customer was from a Royal family-no prejudices old/young, thin/thick, money/no money, male/female, we were all treated with 10 star service! Thanks!

Very happy with my new car, and Derrick was very helpful, and I get out in less than 3 hours.

If you are an out of state buyer, Id highly suggest you avoid this extremely dishonest dealership and avoid working with Jessica at all costs.

I called BMW Spokane to schedule replacement of 2 factory recall items, and scheduled an appointment to address these items. I was offered a Friday morning appointment that should take 3 hours. Friday was great as I don’t work that day, and 3 hours should have worked fine as we had a formal party to attend that evening.Troubles arose when I showed up on Friday morning to drop the vehicle off for service and was told that “We have you in the schedule for Thursday. They still allowed me to drop off my car, but with no mention that it would now be longer than 3 hours…5 hours later, I contacted the service department about an ETA for completion. An hour after my contact, I received a text that it would be done in 45 minutes. We dropped my husband off promptly as we had a party as mentioned above, which would barely give us enough time to make the start of our party. BMW made him wait an additional hour in the lobby, which in turn, made us an hour late to our event while paying our sitter to wait as well. The 3 hours appointment had turned into 8 hours!I understand mistakes happen, but it is how a business deals with them that is the hallmark of good customer service. Better communication in setting expectations would have gone a long way to improving the outcome for us and our opinion of BMW of Spokane.For now, we’ll continue to have both of our BMW vehicles maintenance and service performed by Mark at Mark’s Automotive Inc in Post Falls, ID.

Friendly and no pressure experience. Quick to reply to questions before our visit.

We had an amazing experience at BMW of Spokane! One of the smoothest ever and we purchase vehicles fairly frequently. Our sales person, Adel, was very easy to work with, low pressure, easy to talk to.The sales manager (I believe his name was Jeff) was honest and very accommodating. And our finance guy, Jose, was super cool!All around just an easy, pleasant transaction. Love the car and wed be back for a future purchase!

Ordered a car here and the process was super easy. Car arrived in six weeks and the sales staff (particularly Richard Reynolds) was fantastic to work with! They went above and beyond providing information and helping us every step of the way.

Joseph was fantastic to work with and made the car buying process quick and easy. I hope to work with him again in a few years.

Scott always does a terrific job for us! Cant say enough good things about this dealership. I am a Spokane Lilac Festival Director, and BMW is one of our generous sponsors. Their gorgeous cars in our Armed Forces Torchlight Parade in May are a huge hit with our thousands of spectators on the sidelines and on TV. We are very grateful for this excellent business in our community.

From the time my wife and I entered the store it was an exceptional experience. Josh at service took care of all our needs in an honest and timely fashion. Derrick in sales was superb in going out of his way to accommodate us in his kindness and honestly. Dave in finance was vey efficient in his completion of our deal. We felt comfortable through out our interactions with each of these gentlemen. You run a class operation. Sincere thanks and we will share our experiences and be backGary and Twinkie

I’ve owned BMW’s for 15 years, in different states, and my experience at BMW of Spokane has been superior to any others. Kevin stayed in contact with follow up’s and made sure my issues were addressed. I would recommend them to anyone who owns a BMW!

Ask for Robbie. Helpful, thoughtful, considerate and pleasantly lowkey.