We had new carpet as well as a custom shower done by Quality Floors and Interiors. Not only are they professional, they do amazing work and the outcome was even greater than we had imagined. From picking out the carpet and tile with Lisa, to the design and production, each step was seemless.

Excellent consult with Cassie. Next step will be measuring and estimate for flooring.

Wide variety of products. Staff knowledgeable about products.

So impressed with the quality of my new floor coverings, both carpet & vinyl; the ease and quickness of the installation; and the professionalism and service displayed by the company and its crew. Thank you, Bruce & Sue, for making a difficult job easy and for giving me such a beautiful improvement to my home.

The team is awesome from the owners to the sales staff! If you are tired of poor customer service at nig box stores and other great stores, then this is a good place to try. They not only took the time to listen, but also gave out great advice on the install process. Would send all my friends their way.

We have used Quality Floors & Interiors for numerous home improvement projects over the last 10 years and have been delighted with the results every time. Sue, Mike, and Lisa have always been so great to work with; very responsive to questions and keeping us informed about the project. The installers do excellent work and always show up as scheduled. The office staff is also very knowledgeable and friendly. We would highly recommend Quality Floors & Interiors.

I worked with Sue and her team when my house was being built and for a couple of projects after that and I highly recommend them. They are great with helping to narrow down the overwhelming options and coming up with a great design. They are extremely professional and when you are there with them you have 100% of their attention so you are able to walk out completely satisfied with what you have chosen.

We worked with Lisa on designing a new home. She was prepared for each visit, she knows what she is doing and she has great taste! Very happy with the experience, the choices and the quality of the work done! The company deserves a 5 star review and thank you Lisa for all of your help!!!

Have used quality floors and interiors for 3 separate occasions and have been very happy with their customer service and quality of work. I was originally going to go with a national store for countertops but quality floors and interiors came in cheaper and did a much more detailed job. The larger store messed up on my quote and measurements multiple times.

If looking to remodel, check out Quality Floors and Interiors. Flooring, counters, tiles they have it all. Staff is very friendly and professional and will work with your budget. Highly recommend!

I have worked with Sue and Bruce at Quality Floors many times over the years to make improvements to our own home and to update homes that I am marketing as a Realtor. They provide outstanding service, good value and their installers do an excellent job.

Overall very disappointed with our experience with Quality Floors & Interiors. Their expert advice on products appropriate for this area is seriously lacking and multiple obvious installation errors were made.We were referred to Quality Floors, by our builder, for the hard surfaces in our home. The granite work was fine. The tile work was fairly good, though they will charge significantly more to seal the grout (this is not included in their initial quotes).A very obvious poor/incorrect cut was made on the vinyl flooring, complete with visible subflooring. We had to ask twice for this to be repaired, with their end solution being a patch. It works but is by no means a flawless job. By comparison Carpet 1 gladly replaced an entire room of vinyl for a seam in the wrong place, refusing to have a patch job in a easily visible area.Carpet: obvious visible errors were made with installation, and these were ignored by the installers. While they were repaired, the job should have never have been left in this condition. Specifically, the wrong padding was installed in one room, a floor vent was completely covered, padding was visible due to poorly cut carpet (think bright blue padding showing up under cream carpet, kind of impossible to miss yet we had to ask for repair), the majority of the thresholds seem poorly cut, we had to go back with scissors and cut off the plastic threading fraying from the poor cuts, and an area of padding was flat out missed, leaving a low area of carpet. Somehow, every scrap of carpet we requested to have left (for patches down the road) walked off and we were not left with a single scrap.Our largest and costliest regret from Quality Floors is the hardwood flooring. A year in and the floors look horrible. Significant gaps are present throughout, gaps that are easily visible without even looking for them. We were told very specifically that the builder had planned for a certain kind of flooring and we could change the color and type of wood but couldnt change products (something about door spacing and stair heights). We made our decision based on their recommendations, then had to change color because they waited too long to order our choice and here a year later we are stuck with 1/2 inch gaps throughout the flooring and a voided manufacturers warranty as our Spokane climate is too dry for the product they told us to install. Evidently, Quality Floors is doing a better job of educating customers on hardwood floors and their significant gaping which really says to me they did something wrong with our case, however they refuse to take any responsibility, ignoring nearly all of our inquiries about the floor (really, they only respond to emails on issues that they are willing to fix). Their only help was to offer to charge us to install a putty that might work to fill the gaps, however we were still the ones paying. We put in the product that they told us, when it essentially failed and looks like crap, they say this is our fault, that we were supposed to know they recommended the wrong product for this environment or we should have specifically stated that 1/2 inch gaps would be unacceptable.For the amount of money that was paid, I would have expected better product recommendations (something that would look good at the one year point), better installation (with obvious errors fixed at the time, and not taking us pointing them out), and actual customer service for follow up.

The quality of the work was poor and unprofessional. I was told by the estimator that all cracks in the hardwood floors would be filled and all exposed nails would be countersunk and filled. The crew was at my house for less than an hour and the finished product was unsatisfactory. I would not recommend this company.

Purchased some tile as well as a bunch of Schluter products to do my DIY bathroom renovation from Quality Floors. Had great help from Lacy and Tadra picking out the materials, and fair pricing.

We built a new home this year and ordered all our our floors, bathroom counters, etc. through Quality Floors & Interiors. I cannot rave enough about the service we received. Not only did the staff show us a lot of variety but their main objective was to try and stay within our budget. Also, the kitchen backsplash that I had originally ordered thinking it would match with the granite countertop was a disaster!!!! But Sue went up the house, saw that it was terrible, called me first thing, and we were able to stop the installers and order something that we then knew would look MUCH better!! What can I say... great service!