Absolutely awesome service, super knowledgeable, friendly and helpful.Best experience at a Verizon store Ive every had, hands down. I felt like they put me first, not a commission. Ross and Chase are extremely knowledgeable and friendly, Therefore the 5 stars.

I really appreciated the help they offered. They had good advice and helped me through the process of getting a new phone. They were knowledgeable and helped find a phone that fits me. They were a little confusing on the exact price of the phone which was a little worrying. Although, I was able to get a good deal so I was happy with what I got.

Chance was nice enough, he said two accessories per iphone were “included with the total cost of the phones’ taxes.” We asked if that meant the accessories were free. He just repeated that they were included in the total cost. When you don’t answer a question with “no” you are implying a “yes.” Got home, saw on receipt that we were charged full price for the accessories, called and asked Chance about it, he replied that he never said they were free, Verizon trains them not to say the word “free.” But Verizon and its employees are fine implying something is free.Why would you need to say “the cost of those items is included in the total you pay”? Of course you have to pay for something before you leave the store with it, saying that Verizon includes up to two accessories with each iPhone purchase implies they’re free. Just be honest, we were gonna’ buy the accessories anyway, but being taken advantage of makes you feel gross long after. Buyer beware…ask them directly about “included accessories” if you’re unsure…say “Are these free of charge, yes or no?” Don’t let them wiggle out of it, ask for a yes or no answer so you at least know what you’re being charged for. I hope Verizon and Chance do better in the future, he was a nice and helpful guy in every other respect.

Very helpful. He made getting a new phone painless.

Chance is seriously the best. He deserves more than 5 stars. I came in to switch mine and my husband’s phone plan over to Verizon, and our previous phone company was being extremely difficult to work with. Chance was patient and kept assuring me that everything would be okay and he would get us taken care of. He went above and beyond. Definitely the person you want to work with when it comes to this kind of stuff!

Great customer service! Charles was very patient and helpful. There’s not a long wait like the other Verizon store nearby. I love purchasing my phones locally.

Chance was super knowledgeable and helped us upgrade a phone. He knows the options very well and helped us find one that worked for our budget. The only part that didnt feel right was an accessory purchased at a price higher that we could have purchased directly from Apple. It was the USB-C brick for the charging cable. Other than that we are very happy with the new phone!

Ross hooked me up with a new phone right before they closed and stayed after to make sure I was taken care of. Was able to get some great pictures on my vacation. Thank you!

Ross at Russell Cellular was a pleasure to work with. Previously, I had some difficulties dealing with national Verizon reps over the phone and in chats. I purchased a phone on the website (with the help of a rep over a chat). I later found out I was misled on when it would be available. Then, in attempting to cancel the order online, by chat, and by telephoning customer service, I was given the runaround. No matter what I did I was unable to get them to cancel my order. This was important because my account show I was no longer eligible to upgrade my phone because of this pending order. I needed another phone right away because the one I had just stopped being able to access the mobile network. The only way I could call/receive phonecalls was via wifi.So, after all of this, I went to Russell Cellular anticipating further disappointment. I was pleasantly surprised when Ross was able to figure out how to get the online order canceled. He also was able to get me great deal on a new phone that they had in stocks. He even stayed an hour after their scheduled closing time to make sure I was completely satisfied. It was quite a welcomed contrast to the national Verizon service. Thank you, Ross. I think you deserve a promotion, a raise, and more. Based on my experience, you probably should be running the entire customer support department at Verizon, if not the whole company. I wish you all the best!

Charles greeted me as soon as I walked in. He helped me find exactly what I was looking for and answered questions I had about other products. He was helpful and friendly. I appreciate the good service and helpful information.

We were switching from another competitor and I was a little nervous but Chance and Mitch made me feel at ease and the transition went smoothly! I would definitely recommend this store.

Chance is one of the best people i’ve ever encountered in a retail store. He’s helped me out on several occasions and he always knows what he’s doing if you go to the verizon store in springville ask for Chance and he will not disappoint!

Ross helped me select the perfect phone for my needs. He was very informative and patient as he explained the aspects of my new phone.

I have never had a better experience with this type of thing. These guys are real pros! They literally spent hours trying to resolve a complicated problem. They were patient helpful and well informed. I would recommend them to anyone. I couldn’t say enough good things.

Really awesome customer service, Chance gave me all my options and was not pushy. Helped me transfer everything over to my new phone and was just super helpful. A++++

Both Mitch and the store manager were awesome. By far one of the best experiences I have had buying a new phone!! Highly recommend them.

Everything went smoothly.Employees very helpful, and had a great attitude.

Fantastic service! Thanks Chance:)

The guy i talked to was very nice and helpful, and answered all my questions really well

I was really impressed by the knowledge and kindness they showed us. It was so easy and right to the point. Will not go anywhere else. Thanks to the new guy and the manager for giving us so much help.

Chance was the best! He was friendly and personable. Even though there were some hiccups getting my phone in the system, he was patient and worked hard to make me feel respected and taken care of. 10/10 would highly recommend

A friend recommended I try this Verizon store in Springville. I drove from all the way from Salt Lake to Springville and it was worth it! They went above and beyond to ensure all of my questions were answered (even calling me back after they had closed because they said they’d call back!) and didn’t pressure me into anything. I will continue to go to this store and would recommend it to everyone.

Chance is awesome. He is super helpful and very knowledgeable. I enjoyed working with him and Charles. Highly recommend this store

Chance was very professional and knowledgeable. Was very attentive even while training other employees. Great experience

Very awesome service and things were explained exactly and was taken care of in a very timely manner. Would gladly shop here again.

He configured a new plan for us saving quite a bit of money. Also cleared up an email problem in record time while simultaneously training a new employee. Great service!

We returned to this store specifically because of how well taken care if we were by Chance. Again we were pleased by the level of customer service.

Charles at the Springville Verizon store was awesome at helping us get what we needed. He went above and beyond getting everything set up.

Very knowledgeable and extremely comfortable with helping me.

Chance did a fanatic job helping us out and was super quick. In and out for two phones in under 40 min.

The customer service at this store is AMAZING! All of my questions were answered, they helped me set up my new phone and wanted to make sure I was 100% satisfied before I paid. I wish I could give them more stars!

I was having a difficult time getting my phone activated, and exhausted trying to reach my cellular company. Chance, the employee who helped me, was incredibly helpful, knowledgeable, resourceful, kind, and reassuring. Their customer service is top notch, and they train their employees well. Definitely recommend.

Really great experience! Chance was awesome!!! He found the best deals available for me. Would highly recommend this store!

We have had several opportunities to do business with Chance. On every occasion he has been helpful, knowledgeable and excellent to work with. If I ever have a cellular issue I just go to Chance! He is a wizard!!!!

This place is awesome the manager chaz I think is his name is top notch and knows what he is doing. He transferred all my stuff from my old phone to my new one. Thanks guys I would definitely recommend.

Mitchell was awesome to work with & was sure that we weren’t living until we were satisfied.

Janine was super friendly and helpful. She made sure we knew all our options, but wasn’t pushy at all. I had my two little girls with me and she was so patient with them. I will definitely be back.

I had Charles helping me set up my new phone along with his new hire he was training I apologize I don’t remember his name but both where super helpful and friendly!

Very sweet and explained all the details I needed to know

Really pleased with my experience! Chance helped me. He was awesome, patient and extremely helpful. I will continue to return to this location because of his customer service!!

Cortez & Chance were amazing! They helped us out with everything! Our visit was longer than expected because we ran into so many issues when trying to switch carriers. So grateful for their patience and good will! Def recommend!!!

I wasnt sure if my order was ready or not So I stopped by and it wasnt, but chance I think it was, (manager) he made handled my order and had me in and out no problem. Answered my questions, helped with my screen protector & all the accessories! While helping me he was still helping out his co-workers when needed in an appropriate manner. He was GREAT!!!! thanks again!

Great customer service! Dealt with in a timely manner.

I went to the store to upgrade my phone. I worked with the sales rep Cortez. He told me what the payments would be and we agreed. I signed the paper saying what charges there would be. I was excited about the good deal so I told my family. My sister called and asked for the deal and was denied. A few minutes later after they spoke to my sister the store called me and said they messed up and that I would have to pay a lot more then what we agreed upon and what I signed. They admitted they messed up and even though we signed something it meant nothing. Dont trust this location. They didnt offer anything to me for messing up. They told me I could return the phone in perfect condition for their screw up.

I had tried to purchase my iPhone 12 Max Pro on line with the Verizon assistant I spent over three hours online and could not get the deal done, it was a total cluster. I called and talked with Janine at Russell Cellular she told me they had everything I wanted. I drove to Springville from Salt Lake and Janine had me all set up and out the door in less than one hour. I highly recommend Russell Cellular for any mobile phone needs.

Chance was so knowledgeable and friendly. He made my experience upgrading my phone so easy and painless. The store is also really nice and well organized, etc. definitely recommend them!

We got great service at this store. Highly recommend.

Mitchell and Chance were both amazing easy to work with and very professional.

Chance is absolutely amazing as the store manager! He and Cortez have helped me with multiple IT issues. Whats most impressive though, is the customer service. No matter how many concerns Ive had, Ive been treated with respect, courtesy, and patience.Politeness, expertise, and helpfulness is what youll get if you talk to these guys. Theyre the best!

Chance was super great & nice! He helped us out super fast & got us all the deals he could. The service was super great & friendly. You’re in good hands with chance!

Talk about an awesome manager!! Chance was so busy the day I went in but he handled it professionally and took care of everyone who walked in.

Great service to help my business & family get just the right mobile plan for our needs. Thank you, Chance for great care with a smile even when I kept you open well after closing :-)

Great costomer service.

Chance was great to work with very professional. Definitely coming back to work with him.

We stopped in here for a quote when we were considering switching providers and Id recommend it to anyone. They were able to offer us a quote fast while looking up every available promotion/discount possible to get us the best deal. They were up front about being different than a Verizon corporate store and letting us know the promotions might be different (they were, but better here). The customer service was great - staff was knowledgeable, friendly, and not pushy at all.

Way faster than the Spanish fork guys. Honestly the Spanish fork location hires trash humans! This place had really good staff.

I was assisted as quickly as possible and was explained everything so I could make a good decision for me.

Chance was so helpful! He knows his stuff when it comes to phones.

Excellent service. Cortez saved our life. Cant say enough about how wonderful his service was. We got rid of family mobile and we are so very happy.

Awesome service! Cortez was patient with my questions and took great care of me.He deserves the highest rating. He knows so much about phones and phone service—- he is a great sales person !!!!!! He also stayed late so that I was all ready to go with the new phone.

Chance was so positive and helpful. I always have a great experience at this Verizon store.

Cortez is the man, very professional and helpful. Got my iPhone 12 Pro Max in and out just like I wanted.

We had a great experience here. Cortez helped us out and was knowledgeable and professional. I would recommend this location to a friend.

Great experience. Chance and Cortez were wonderful. Recommended!

We had to wait an entire hour before an associate helped us. We were second in line...wasn’t a busy day. Waited another 2.5 hours after getting help, all to leave the store with nothing. The associate, Chance Anderson, has no disregard or respect for time they wasted. We went in for a simple phone upgrade. If I can give 0 stars I would

Chance was very knowledgeable and helpful! I have come to this store several times over the past couple of years and every sales rep has been great and efficient.

There were some problems with my account but Chance stuck with me doing whatever was needed to solve my problems and get my new phone.

They were so helpful i have been trying to get a new phone and i went in a Chance made me a plan and helped me out and i got what i wanted and also i got help ordering my phone with Cortez and he was also really helpful when my phone came in and helped me set everything up and was very patient with me

There were two Verizon associates in the store, both helping customers. We waited...and waited to see one of them. Unfortunately it is typical to wait in Verizon stores.Anyhow, when we did get to see an associate he was kind and very helpful. I felt he was helpful and sincere. Happily he did not try to up sell anything to us.

Chance was amazing! he was so nice! he got us everything we needed and was so patient with us!

Cortez was helpful knowledgeable and helped me port my number and get my service set up. Highly recommend Verizon in Springville.

Set up three new phones. All data and photos successfully transferred.

First of all, love the new location! Second Bryce and David were fantastic to work with! Genuine, helpful, friendly, all the things I could have asked for. They made what could have been a very stressful situation very pleasant and I feel like they went out of their way to help me. 5 stars doesnt cover it.

They are absolutely amazing!!! I have never had a better experience at Verizon than I did here!

Awesome and helpful guy!

On June 14, 2019, I went to make my cash payment as I have the prepaid plan which I switched to when I moved to Utah from Arizona. I was told at the time when the plan was started that I paid cash each month, which I made on time each month, I would not be charged tax. If I used any other means of payment, tax would be charged. Yesterday, the salesperson, River L. told me that I would have to pay the $3.00 tax on the monthly payment. I told her that I was not notified that I would have to pay the tax. The manager, said they made a mistake in the past and that now I would have to pay the tax. David (who I would guess is no longer with this Verizon store) told me at the time I changed to prepaid plan, that as long as I paid cash, I would not have to pay tax. Ten percent sounds a little high for the tax. That means that since the fall (probably September, 2017) that I have not paid tax. Also, I asked for a receipt like I do each month and the salesperson ( who appears to be still learning) didnt spell my name correctly on the receipt even after I spelled my name for her. I cant give this store and staff any stars. This greatly upset me because I am retired and on a limited income and the plan that Dave set up almost two years works in my budget. I will probably go to the Verizon store in Spanish Fork where I have had a good experience with employees when I donated my old cell phones. The owner/Verizon of this store needs to be accountable for the poor customer service at this store. Also, maybe the Better Business Bureau should be notified and an investigation into the business practices of this store needs to done.

Super speedy service. River was very friendly and explained things very well. We received great deals and we are so excited!! He offered to install the hum x. 😃😃

Is less than 1 star possible??? Sure, theyre friendly (albeit a bit understaffed so you can wait a long time). HOWEVER, they are also either dishonest or incompetent. 1) Went in specifically to change to a different plan. Was told everything was set. When my bill came, no change was made and Verizon had no record of any change. 2) Was told that Id get a discount by signing up for auto pay. Signed up in the store. When I got my bill, there was no discount because I had signed up with a credit card instead of a checking account or debit card. 3) Took a phone in for trade-in. The sales rep took a look at it, saw a small scratch and said that Id definitely get the full trade in value despite the small scratch. I ended up getting next to nothing.

Despite my phone being one of the most difficult Cortez had seen he still was able to satisfy all of my needs and get everything transferred over to my new phone ☺️

Bryce was very helpful and got me just what I needed. No high pressure sales!! Just stopped in to the store and they took care of me with no wait or hassle. Will be back for all my wireless needs.

They were very patient with me and explained everything well.

They did a great job helping me out. David gave more info than I realized I needed, which was so helpful.

Amazing customer service experience!!

I drive 30 minutes from American fork to Springville just to visit this Verizon retail store. The Staff David and River are so friendly, they go above and beyond for my wife and I everytime. They dont pressure you into buying anything you dont need but they know me so well now, that they offer me and my wife things that I actually need. Even when they are busy they will see what I need and dont ignore me when I come in. Ive never had to wait long and I recommend coming to this store if youve had a bad experience at another Verizon store.

David helped us get our phones set up that we purchased at another location. He was so helpful and solved all of our issues.

The staff is really friendly here! If youre a Verizon customer, this is a great place to go. I dont like Verizon much, and their corporate policies screw people, but Ensignal was really great!

All I want to know is what kind of Bs is this. ... A D .Munoz made purchases under my account buying over $1500.00 in I phone 7s last year in August.. and how does he have the same number I have.? Something fishy is going on. Its as if my provider is fake and snooping in on my privacy. FTC Contacted.Not every one that is taken advantage of by these creepes will be the average citizen with little to no knowlege of how to open up a phones internal goods...this time they messed with the wrong person. ( Actual customer complaint is not the owner of this Google account.)

Very knowledgeable about product. Short waiting time. Friendly and polite. Thanks for your service.

Great place to do business

I had a great experience at this store! Ive been here a few times, and they are always patient and helpful with any problems that I have.I had trouble pairing my bluetooth to my car, and not only did they make sure i knew how to do it, but they went out to my car to do it for me! And I didnt even buy anything from them!Will definitely be returning there. Any negative reviews must have been people that were angry before they even went into the store.Youve got a life long customer!

This is not a first party Verizon store. VERY MISLEADING CUSTOMER SERVICE REP. The employee acted like he was a first party Verizon rep. He was misleading and lied stating Verizon had new policies and thats why he couldnt help me. Never explained he was a third party rep so I could go to the actual Verizon and get things taken care of. Go to the actual Verizon store on UNIVERSITY in Orem. They are so fast and helpful. I had a new phone on its way that day.

Came here for an upgrade on my phone. The employees here did everything they could to make sure my needs were met and I was very satisfied with my service.

This is the place to go!!!Found myself in a situation and they found a solution.Cortez is the guy to go see!!!!

Friendly and approachable. Nice to know there is a verizon retailer in so many small towns!

Waited an extremely long time. I attempted to transfer my service from AT&T to Verizon. There were problems with the port and my phone did not work. They still charged me for service and told me to contact someone else for assistance.

River Lindquist helped us so well with a new sim card, phone backup, and saving us money on our data plan, that I offered to pay him more but he wouldnt take it!

This location is probably the worst Verizon I have ever been to. The customer service was a -10 and associate Mark is a moron. The manager, Josh, should really train his associates better if he doesnt want to receive calls at home. If I could give them less than one star, I would. Awful! Do not go here!

The rep was very knowledgeable and answered all my questions.

Super nice very knowledgable and friendly. Will be back .

David Munoz was a great help upgrading phones for my husband and I!