My husband and I worked with the showroom manager Gregory Machnicz and he was wonderful. Extremely knowledgeable, patient, and honest— the perfect components for a good salesman! We had a great in store experience and love the mattress we bought :)
I made the mistake of buying a mattress online, missing out on trying mattresses and more Importantly, getting expert perspective. Greg has knowledge, experience and care for his customers. We learned so much about the different brands and mattress styles for our needs when visiting the OG store. He takes safety and cleanliness very seriously and made sure we are informed buyers. While my replacement mattress will have to be processed online, I know exactly where to go for my next mattress.
Greg was very pleasant and knowledgeable and very helpful that lead me to purchase my item .
I Had the very lucky pleasure of working with Greg at the Old Greenwich Ct location . We have an elderly father going through hip surgery who happens to also be extremely tall, and needed a bed solution that would work for a complicated situation as fast as possible . Greg empathized, asked the right questions, took time to locate the best and fastest to arrive items, and finally presented two options that both ticked off all the boxes . We were not oversold, or rushed - and overall Greg was absolutely professional and kind . Incidentally he is managing the location as a temporary store manager while still being an assistant . I happen to be a former retail district manager, and I can only hope Mattress Firm realizes the rare jewel they have in Greg .At a time when retail is turning online, Greg is the type of employee that brings customers to brick and mortar locations - and that is no small feat .
My wife and I had a very positive experience at the store. We especiality appreciated the help of the manager, Greg. Greg was so knowledgeable, helpful and honest and we felt so comfortable talking to him and making a decision.
Did some online shopping at mattress firm but didn’t buy. Went into the store and had a great experience. The store was clean And staff was great. Very helpful. I felt like I got a great deal on a mattress for my teen.
Stacy Hudson was very professional and knowledgeable about your products. She worked very hard to get us what we wanted and at the best price for us. Great job, A+.
Romario Johnson helped me out with my mattress with info deals etc the best thank you for your awesome service, highly recommend him.
Very pleased with the knowledge and options I was given during my visit!
Greg helped me today. I walked in and said “ I only have ten minutes”. He signed, sealed snd delivered! Nice guy snd so very helpful!
Was very helpful in service was fast. I would recommend this business.
Sales rep was very helpful and not overly aggressive.Took the time to answer sll.my questions. Atmosphere was very comfortable and friendly
Attentive and thorough service. He really worked with us to find the best mattress for our situation.
Stacy at Mattress Firm was extremely helpful and made for an overall pleasant experience--could not be happier with our purchase and the service provided.
Greg was very helpful. Great mattress for a great price
Went yesterday to the downtown Stamford store as I wanted to change the size of my mattress. I really loved my present one called Sleepy Cool which I had purchased a few years ago so I was looking for the same brand. David the store manager showed me the newer versions, but also a few other mattress that were similar! In the long run I appreciated David’s knowledge and guidance in helping me to choose a Tempur-Adapt Medium!I had mentioned to David what I appreciated in the mattress that I had was it’s coolness, which would also be in my new one, so David brought to my attention the Purecare Softcell Hybrid Pillow which has a soft side and a cool side! So we purchased two and my wife and I both enjoyed them last night, amazed at how cool they really were!All in all a good experience and would recommend the downtown Stamford Mattress Firm and the assistance that we got from David!
We had a great experience shopping here. Joe was very knowledgeable about all the mattresses and gave us very useful tips on what mattresses to take a look at. He was able to accommodate us with our specific needs. Would recommend coming here.
I want to say thank you to your employer David Perez was outstanding and helped us find what we wanted we recommend him to all our friends we give him 5 stars.Thank you David Perez. Nelly Cruz.
Hospitalable, helpful. Doing a great job in ensuring customer safety
Second time visiting Mattress Firm and I must say Ive received nothing but excellent customer service!! I cant complain . Tony was very knowledgeable and help me chose whats best for me. At a very reasonable price also, you cant beat that ! Id recommend this store to anyone whos looking for great customer service, excellent quality product and awesome prices. Thank you Tony
Great experience. Very knowledgeable and pleasant salesperson. Wasnt planning on buying that day but ended up buying a mattress, box spring and frame. Very happy with purchase. Would recommend friends to shop there.
Mike was awesome. Quick and easy.
Came in to buy a twin mattress for a rarely used top bunk. Fadi the store manager was on duty and guided us to a nice quality mattress for a fair price. The store was very clean, he was polite, knowledgeable and professional. Best of all, no pressure and no sales antics. Highly recommend.
Amazing experience today!! Fadi was THE BEST. Very knowledgeable, 0 pressure, he took his time with me and used immense patience. Store was very clean and spacious, not a crowded or confining environment at all. He worked with my budget and I left EXTREMELY happy
I wanna Thank Salena Washington for her help we went in explained to her what we wanted and she got us what we needed she was very helpful very nice if you need a mattress go see Salena once again Thank you very much one happy customer
Fadi is amazing. He showed us all the mattresses and took his time with us. We didnt feel rushed. There prices are better then everywhere else we looked. I will be suggesting mattress firm on the west side to everyone and will keep using them as well. Truly a great experience!
David was superb, so efficient, knowledgeable and helpful. 5*
Greg at mattress firm in Stamford west Main Street location was awesome! Very informative, patient and gave us a great price. We are very happy with our purchase here.
Greg was great and very helpful!
Service was great. Fadi took the time to show us mattresses and really took the time to accommodate my needs. I got a great mattress. I will definitely come back in the future to purchase another mattress from the staff.
Got what we wanted but of course, add ons.
Store is neat and clean. Store manager Fadi helped us pick out our mattress. Knowledgeable and patient. Provided little pillow protectors for sanitary experience as we went from bed to bed. A very nice shopping experience. We bought our mattress and box spring today here.
The store manager, Fadi, was kind and more than helpful. His knowledge was evident and he worked hard to find a suitable mattress to fit our needs. We ended up with the perfect king-size mattress for our new apartment. I highly recommend this location over all others.
Fadi was so helpful and knowledgeable about all the mattresses. He went out of his way to help me select the right one for me without pressure. I compared prices and am very happy with my purchase and quick delivery.
This location has a great selection in all price points. We will always find you a great sleep system at a price youll love. Stop in and see Mike.
Ive visited other Mattress firm locations but the Stamford west location was the best experience of all. Dean was very attentive and showed me different options that fit my needs and were within my price range. We stayed untill after the store was closed but I didnt feel rushed whatsoever.I will be suggesting mattress firm on the west side to my friends and family.
Fadi, the store manager, was very helpfulIn getting my husband on and off theBeds. My husband has Parkinsons Disease and needed a firmer mattress, lower profile,To add some comfort to his sleep.We thank you for his expertise in showingUs the different mattresses and explaining the benefits to us in a professional patient manner.
Fadi was very helpful and knowledgeable about the mattresses available. The process was quick and painless and they were even accommodating with my 3 small children, offering snacks. Thanks!
Go here if you want to waste hours of time IN the store and AFTER your purchase.I went to this Sleepys in search of a new bed. I picked the bed out in 10 minutes and wasnt out of the store for another two hours because their IT systems kept crashing or behaving erratically. They set me up with an interest-free payment plan from GE Capital. I figured hey, why not? I had the cash, but time is money, and interest-free is good.I regret that decision. The (possibly intoxicated, certainly incompetent) salesman entered the wrong name (used my middle name as my last), the wrong address, and the wrong birth date into their system. I never received any mail from GE Capital. Eventually the collections department from GE Capital called. They were very nice, cancelled any late charges, allowed me to make payments over the phone, took down my address, and then said they would mail me the correct information.All of this happened with GE Capital again because they did not save my updated address in these systems. Again, they were a pleasure to deal with.Sadly, the fail continues. I couldnt log into GE Capitals website because the birth date I was entering (my real birth date) didnt match their records. I had to call GE Capital once again, sit on hold for another hour, get the wrong birth date, enter the wrong date into the system, and then I could finally create an account.GE Capital has been great. However, Sleepys failed big time, and I recommend everyone avoid that location. I knew I should have walked to the Sleepys on Summer Street instead...
Extremely helpful and knowledgeable salesman Dean totally explained all the different types of mattresses. Made our decision much easier!
Bought a new. mattress 2 weeks ago and have been sleeping peacefully ever since. Great service, great product!!
Fadi, the store manager, was very accommodating and helpful. He answered all of our questions, took his time with helping us and gave us a great deal on the bed we ended up purchasing.
Found a great mattress at a great price. Excellent service. Would definitely recommend.
Excellent selection and very helpful and knowledgeable service. Tommy made it an easy process. Highly recommend
Great Service!!! Fadi is an asset to Mattress Firm . He helped me decide which mattress to get and was very knowledgeable about the product.Thanks a lot👍🏻.
Fadi, store manager, helped my son decide between a pillow top mattress or memory foam after trying out multiple brands. My son decided to get a medium firm pillow top. Very helpful and friendly service.-John
Had an excellent experience dealing with Dean. I would definitely do business again with this store. Highly recommend.
Dean was so helpful knowledgeable and patient with me as we chose the best mattress for my needs. I will definitely be back and recommend him to all my family and friends.
I went to the store in stanford ct, customer service is great, amazing. People are very nice, specially this guy who help me all the time his name was fadi is the store manager.Very great service.
Claire made it very easy for us to decide on 3 beds in one go. Very warm, attentive and helpful.
Excellent service from Dean Cannone at this store. Got the perfect mattress and could not be happier. Will come here again!
Great experience; Fadi did a great job explaining and finding the right mattress that fitted our requirements. Definitely recommend this outlet.
Fadi at the Old Greenwich Mattress Firm was very helpful when buying our new twin bunkbed mattresses. His knowledge of the product and efficient manner made our decision easy!
Our experience at Mattress firm was easy and quick. Dean helped us find exactly what I needed for back to school in under an hour!
Great customer service you must see him when you go outstanding jobBest store manger ever Fadi
Found the sales person, Fadi,very helpful and cooperative - he worked with us to find the right product for our needs.
Fadi is a great associate. He was very helpful guiding us to choose the mattress we were looking for and at a very convenient price 😀!!
We had a great experience at the Stamford Mattress Firm with Fadi. Fadi was knowledgeable and very helpful choosing the right mattress for us. After shopping around at a few stores, Fadi offered the most information and a competitive price with delivery! Thank you for all of your help.
Fadi was very helpful! Got us a great discount! Highly recommended!
Store manger was very helpful, helped us find the perfect mattress. Great variety of mattresses at reasonable price
Tony was super helpful, and made sure I picked the best matress for me.
Dean Cannone is the best. Spent time helping me make a good decision and was so helpful!!
Great mattress buying experience. Dean was very helpful and informative!
The store manager fadi was greatMade it so easy to pick mattressThanlk you
There were many choices and well presented.Very helpful.
Went to Mattress Firm to get a new mattress after moving to the area. Overall, I would give Fadi, the manager, 5 stars and would recommend him if purchasing from this location. Dont bother dealing with anyone else. Fadi is very professional in everything that he does. However, Dean (who we originally purchased the mattress from) left a sour taste in my mouth. When I tried to return some box springs right after delivery, he was very rude to me instead of helping me solve the problem in a calm manner. Go with Fadi and be happy.
Dean Cannone was very helpful. The selection is great, and the delivery time is speedy!
I highly recommend Matress Firm for any matress purchase. I was taking care by Fady the store manager. He explained everything well and make you feel comfortable about your purchase.
Dean cannone was great! Very friendly and took his time to make sure i found exactly what i was looking for. I highly recommend comming here if your looking to buy a matress, not only was the service great but the prices are the best around.
Salesperson Dean was knowledgable and very helpful. Made it easy
Knowledgeable and Friendly service Answered all questions Delivery turn around very quick
Easy and fast experience with a very helpful store representative Fadi. Well done!
Fadi, the store manager, was very knowledgeable and helpful. He worked with us and gave us a great deal.
I went to this location and got a great deal, Fadi the store manager helped me find the right mattress for fair price, thank you
Amazing blow out sale !!! Ask for the store manager, Fadi !! Extremely helpful. Amazing sale going on
Good selection of mattresses and very friendly service.
Greg is amazing!!!
Spoke w FadiGot the right mat at the right price delivered on timeVery happy
I went in & dealt with Greg. He went above & beyond to get the bed I wanted at a great price & delivered the next day!
2nd time in this sleepys and met with Fadi the store manager.Great experience both times, bought a matress for my 2yr old very pleased with price and quality, came back a month later for a mattress for myself again very pleased with knowledge and helpfulness of Fadi. We had a lot of questions that were answered. Overall, a wonderful experience with Fadi and this sleepys location.
My experience with Sleepys was EXCELLENT! My wife and I started our mattress shopping experience online at the Sleepys website where we meet a fantastic sales rep by the name of Kelly.She was a tremendous help getting us into, and thru our online shopping experience. Once we got all the Info we needed we were ready to walk into the Sleepys store as a knowledgeable consumers.When we got to the store, we meet another fantastic Sleepys representative by the name of Fadi who didnt miss a beat. He picked up right were Kelly left off.He showed us the mattresses we were given, he was polite, courteous and just as helpful as Kelly. My hats off to you Sleepys, you have (2)two heck of a team members that I can vouch for personally.Thank you.
Top notch
Great service, very accommodating. Fadi was very patient while we tried every mattress in the store.
Great customer service!! Please see Fadi... He will get you what you need!
Very helpful and quick delivery. No pressure and friendly
Mike he is great person he realize what problem I had in bills andmoney and just my life problems and gave me just a great discount he really saved mm a lot of money and he isnt shy we were able to talk and everything just a great experience thank you.
Awesome customer service Fadi was the best!
I needed a new mattress, went into the store and was done within 30 minutes and am getting delivery tomorrow. Could not have been more simple.
Fadi was very informative and helpful
Greg went out of his way to make sure we would get our issue resolved and get our mattress delivered on time!
Great customer service!
Great service!
Fantastic