Great experience!We worked with Bobby De Vito to find our car in an incredibly tough market and he delivered!He made every part of the process enjoyable, easy and fast!Definitely going back to work Bobby again and highly recommend him!

Every aspect of the vehicle purchase was excellent. Our salesperson, JD, did everything in his power to make sure that our purchase was to be a smooth and great experience. Thank you!!

Bobby was the best, always helpful, made me feel secure in the car i got, always recommending Bobby to anybody looking for a car. Best salesman EVER!

Leon Fair, is what his name says. Hes honest, trustworthy, hardworking & he knows the product hands down. Make an appt, BE REAL & HONEST about what your looking to purchase bring what you need & you WILL GET A FAIR DEAL, as Hes all about Customer Retention & bringing about a great customer experience 🤩🤩🤩🤩

Phil Menna went out of his way to make sure I got the vehicle I wanted. Excellent customer service. Go to Minchin. See Phil or Scott Minchin. You’ll be very pleased

The service department is excellent. Laurie was in constant communication with me while my truck was being serviced and repaired.

I am never disappointed when I bring my vehicle for servicing. The buick team, especially Laurie, makes me feel like Im their only customer. They always pay attention to my needs in a timely manner & their prices cant be beat. Thank you!

Always a Good experience Everyone takes good care of my car and me

Leon was amazing to work with. He was very helpful, informative and friendly. I would definitely work with him again and recommend him. Thank you.

Brought the truck for service. the issues on the suspension service message were wrong at the diagnostic when recommended a$586 for sensor replacement and programming. the issue was resolved at my house garage by simply adjusting the nut with a 7/16 wrench that holds the sensor in its place (on the chassis direct sight - no lift needed) on the running board not opening on the passenger side I was quoted $1500 plus to get a new whole unit installed... the issue is a broken washer inside the gear that actuates on the electric motor on the passenger side... unmount - extract the broken washer on the gear aid by magnets, replaced the washer and bearing with new ones and done ... the vibration issue on the steering when going thru gears was not replicated by tech, however still exist every time Im on the truck. sour taste after this service and end of lease coming...oil change was performed at gmc minchin standards.

Excellent service dept, great people

I have dealt with Laurie Dunn for all of my service appointments and each time she has made the experience quick, easy and pleasurable. She has given me great confidence in this dealership and I will continue to do business with them. Thank you.

I recently purchased an AT4 pickup from Mnuchin GMC. My salesman JD was incredible. This was the BEST car buying experience I’ve ever had. JD knew everything about the truck and was able to help and advise on all the options and accessories. He just understood what I wanted and delivered. His professionalism and attention to detail were exactly what I needed. The trade in process and the paper work was seamless, which is even more impressive especially in the new COVID world we live in. I would highly recommend JD to any friend.

Would like to give HUGE shout out to the team at Minchin GMC of Stamford, CT.Joe Z. and JD went above and beyond!!! My family and I had a vision of our family vehicle and these guys delivered!!! Since getting our ride we have been cruising around and joy riding or sitting in the driveway watching movies!!!Will recommend Minchin GMC of Stamford to everyone!!!

Well, today was my first and most likely last time going to Minchin for service. I went in for an oil change which was fine and upon checking out was told I needed a new battery among other things. The thing is, I just got a new battery less than 3 months ago, so of course I was skeptical. Immediately after leaving the dealership and only paying for the oil change, I went to AutoZone to check my battery. Turns out my 3 month old battery is just fine! So now Im left to wonder if Minchin was trying to pull a fast one on me because Im a young woman or they are just scamming customers for the heck of it.

As a critical care nurse during this pandemic I was very disappointed to see employees wearing no mask, in fact the mechanic who brought me back my car was driving in it with no mask. I understand there are people who feel masks are not necessary and that is there choice but have respect for us who do. I immediately bleached wiped my car down. Also the service manager had her mask hanging off her ear... I also bleached wipe my keys she touched. Very disappointing

JD was great and extremely knowledgeable. He made the experience as seemless as possible. I would highly recommend anyone to go there for their next purchase.

I cannot rave enough about my Amazing First leasing experience at Minchin Buick! JD, my extremely professional, knowledgable, seasoned, honest and accommodating salesperson, worked seamlessly to educate me on all my bosses options and needs, and prepare all paperwork, including contacting our insurance company and re-registering our plates...all in advance to deliver our New, Incredible 2021 Buick Enclave Avenir in record time!! Excellent service department, always willing to help. I highly recommend Minchin Buick to everyone.

Courteous and professional service.knowledgeable staff.Would recommend this dealership to all my friends and family.Love my Terrain

Very bad attitude of the man that receive me the car, unfriendly and not oriented to service. I was waiting more than two hours for a simple oil change, when I complained, instead of an apology I received a question because it was not 2 hours according to him but 1hr 40min, unacceptable!

In the words of Leon Fair, well, if you dont buy it someone else will! After months of searching for the right fit (SUV, 3rd row option, financial range, etc), we are VERY pleased with GMC of stamford. I promised myself after 12 years out of the car buying game I would never buy a Certified, but Leon really made us comfortable knowing our 2018 GMC Acadia Denali was a ballpark homer. He had the confidence and honesty that no other salesman had to give, 100% recommended! THANK YOU LEON AND GMC OF STAMFORD!

I was very pleased with there service . They let me wait will they worked on my truck Laurie was very nice . They are a great dealership to work with Timothy Samson

Very helpful!

JD, Phil, and Vinny did an incredible job! Product knowledge, service, and finance were perfect. Would highly recommend to others. Thanks you!

I guess some of your employees that i came in contact with were not so pleasant and helpful but then i was helped by the one who took care of my car and he was better.

Dealer employees know the trucks well. They answered all questions Did exactly as they said they would. Very smooth thru the whole process. Bobby was a great sales man! I met the owner as well all professional and friendly

Very professional and work completed in a timely manner.

Had a great experience, J.D. was my salesman and he truly went above and beyond to find me the exact suv I wanted. Since stock was low he made it a point to make it his mission. He constantly was in contact with me as well which was great! Would highly recommend and willbe back.

GREAT SERVICE

I thought I had made a scheduled appointment via the GMC app but in reality I never confirmed the appointment.I called the service department and they still were able to fit me into their schedule to repair a tire. I thank them for making my day!

The woolen just take care of you

Poor quality ownership/management and customer service. We will never go back to this place.

We purchased an Acadia from them for my wife a year ago and had a great experience with Joe Z and the whole crew. So, when my daughter needed a car, we went back to them. We found a trade-in that she liked and were all set to buy it. In the course of certifying it, they discovered a problem with the vehicle. I know a little bit about cars and this would have been an easy problem to hide- and many dealers might have done just that. Instead, Minchin refused to sell it and kept looking until they found the right car in perfect condition (they returned the other to the manufacturer). THAT is why we go there. They arent out for the quick buck. They are building relationships. I trust them with my childrens safety. What greater praise can I give?

Laurie in service is the best, goes above and beyond .the only place I would take my gmc denali

If I could leave negative stars I would. Dont EVER buy a used car from them, we had a horrific experience from top to bottom. This dealership has zero class, buyer beware. I never want anyone else to go through the ordeal that we have had with them.

Professional Courteous bar none the best GM dealership in a 50 mile radius from my home

Great service! I knew I was being well taken care of and know that I was sold a great car. They went out of their way to make sure I got the perfect car for me!

I’ve had a good experience with this dealer until recently. I returned a lease at the end of January, before its maturity date and still until today they haven’t submitted the paperwork to close my account to GM Financial bank. It is reflecting on my credit report as a delinquent account with a past due balance causing my credit to drop over 60 points!I’ve been in contact with the sales rep and left several messages to a manager without any response. GM Financial Bank has been contacting me claiming the dealer hasn’t returned their messages to confirm that I returned the car – which I don’t understand how there can be such a disconnect between a company.In my opinion, this very irresponsible of a dealer to do to a customer.

Love everyone who helps me they are always so Nice!!

I went for a oil change on my Chevy Suburban 5/14/2019 everything was fine until they give me back my SUV and I found out that they stole my money $100 from my safe compartment. I told the service staff name Antony but all he said was sorry.Dear customer if you go to this place for any repair or oil change please don’t leave anything in the car you will regret if you do. There are thieves In this place. This so sad.

I have to say that this was the best experience I’ve had while car shopping! I haven’t purchased or made my decision but the gentleman that helped me was incredible. I told him I wasn’t talking numbers today and I didn’t even want to get into it, he asked NO other questions except for which models I’d like to drive then acted accordingly. Car guys can usually be pushy and walk all over a 21 year old young woman like myself but he didn’t even try, and I can’t tell you how much that meant to me. I went to another dealer who couldn’t grasp that I was Not making a decision today and had me sitting there for an hour and a half before he even asked me the car I was interested in and wouldn’t stop talking about numbers. I would absolutely recommend this location especially if you’re just shopping!

Great dealership. Leon Fair is a very good salesman. I suggest if you are looking to buy or lease a GMC or Buick see him.

SUPERIOR CUSTOMER SERVICE THEY TRULY CARE ABOUT THEIR CUSTOMERS AND CONCERNS 100% SATISFACTION

Brought in my car for service. Oil change and a recall issue. Was billed for washer fluid even though I filled it myself a couple days prior. Total scam and rip off. I find no reason to continue coming here, my local mechanics are much more friendly but more important, honest.

As always my experience at Minchin was easy and delightful. Scott and Vinny were a big help and were both very knowledgeable and did whatever they could to help me find the right vehicle at the right price, and as always they delivered. I highly recommend Minchin Buick for your next purchase/lease.

Excellen . Mechanic shop service are always available to do a great job.

I find it interesting that I had to leave a one star review to be asked to contact your dealership, when I have tried twice to come in and speak with the owner regarding my concerns. The response I received on both occasions was that Its going to be impossible for you to speak with the owner; please speak with our GM. I have no desire to speak with your GM as he is directly involved with my frustration. I have been left with no choice at this point but to feel that Mr. Minchin may be unaware of some of the things that go on there and the the way his staff speaks to customers. Should HE be interested in speaking, my number is on file.

Felt as if I was getting “played”. Only did the work after I objected to the answer I received. Was not listened to. Never going back again. Ever. I’ll have to stop leasing GMC’s after this. - you have a lost customer

All good

Its Gr8, I like it so much I had to get a job here, now its 4 years later and

Car sales and customer service is up to par with the other dealerships but car service it self is far away from being great. My car went back to that place several times for reoccurring issues. Good customer service, poor technicians.

My experience started out extremely well but when I had to cancel my order for my new car a week before I was to pick it up my warm friendly salesperson, Leon gave me the cold shoulder. They are still holding my $1,100 deposit and Leon has referred it to his manager. It has been 5 days and no refund. Dont trust this place or shop here. They dont know what the word customer service means.

I was looking to buy a new truck and I had specific needs: size, price and I insisted on black. I had time and I wanted the right truck at the right price. Mario, the salesperson, was patient and brought me several suggestions. He found me the right truck at the right price, in black.

Dealer refused to fix the issue with our car, even though it was under warranty. When we mentioned that it was the third time we were taking the car in for repairs on the same system (in the first three weeks of owning the car) and that we would be looking for a replacement if this happened again, they told us they could not work on the car. Im shocked that this dealer does not stand behind their work as they made the first two repairs. I also question the legality of refusing service, just because we talked about exercising our rights to use the Lemon Law. I would think a reputable dealer would stand behind their work to make sure the problem is solved. If it truly is a defect with the car, they would be able to help us swap for a new car.

Just completed a scheduled service for my 2019 Canyon Denali. Excellent job, scheduled on short notice and completed ahead of schedule. Great team, 100% satisfied.

Frank LaRossi is truly a gem and made my experience enjoyable....when do you hear that about buying a car? Stress-free and easy. He got me the best price possible and I couldnt be happier. As long as GMC keeps cranking out too-notch vehicles I have my dealership for life. Thank you Frank!!!

Fantastic service and cars! Won’t buy anywhere else!

I really like bob ! He is a very nice guy. Very patience and good employ . Good costumer service .

Great family owned dealership. Have purchased over 10 vehicles from Minchin over the years. Fair prices and honest staff.

Vary pro. They had the answers for every question. Very Happy to make business with them

Pulled up, got out of my car, walked the lot for 10 minutes without getting so much as a hello. Selection seemed good which is why I’ll give them an extra star.

I was really happy with the way they and old my service needs and treated me. Highly recommended.

Nice Buick dealership. Location and parking availability is good. Sales people are not pushy, which is good.

Leon and Eric were awesome! Very informative and helpful. Was offered a great deal and couldnt say no!

My wife and I just purchased two gmc from Minchin after going to two other gmc dealerships. Leon was great to work with, he was upfront with everything and took the time to show and explain all the details. I would highly recommend Leon and Minchin gmc if you’re looking to purchase.

It is always a pleasure doing business with Leon. He always makes you feel so at home.Service is always wonderful.Happy Holidays everyone.

Stopped by for help with a nail in a tire of my new GMC Acadia. Laurie in Service greeted me w a smile and I was in and out in 20 minutes. Thank you for your help.

We are on our 3rd car from the MINCHINs and absolutely cannot say enough about how wonderful our experiences have been from the beginning of the car/lease buying process to the end and then some. Whenever we need assistance with service, they go above and beyond to make an appointment, provide us with transportation to work and then turn our car around promptly. We have truly enjoyed the relationships we have developed with their sales team and their service team. I would only recommend going to MINCHIN. They treat you like you are a part of their family.

Thank you all great service department. Thank you Peter

Frank Iarossi is the best! Always covers all options and walks you through everything.

The staff was awesome to deal with no hassle or issues thanks for the great service

Had a kids table with some toys which was nice for my 2 year old, also coffee and magazines for adults. All-in-all just what youd expect from a car dealership when you go for an oil change.

Let me start by saying i absolutely love my trucks ... however it is discouraging to buy a vehicle that you cannot get serviced ... I would rather buy a car that is okay and get exceptional service then deal with this nonsense. I have a 2017 denali with 47k - yes i drive alot ... The transmission is not shifting properly which makes me nervous because i travel on the Merritt everyday... Let me add i just leased another Gmc from this dealer about four months ago --- My truck was a purchase from another dealer --- looking for an xl model now and was going to purchase at Minchin.... I called this morning explained what was going on --- the man on the phone was so rude i cannot even tell you ... I have a power train warranty up to 60,000 miles arguing with me --- oh well if its not the transmission your gonna have to pay ...Okay cool i need a loaner its so hard to get a baby a car to Stamford i work in westchester oh no we dont do that i can get you an enterprise but you have to pay for that too .... Bottom line: buy a Mercedes, or a Cadillac same price --- and let me tell you you go there with a problem you have a loaner car a cappuccino and a biscotti and your out the door ... I wish i never bought these cars i p[promise i will never own another gmc again.

Very helpful staff and great service. Love the new displays!

Picked up new car today, 5th for the family from Minchin. They are the best.

Laurie, Pete and Eric are always such a pleasure to deal with. I always have a great experience when I come to Minchin. I will always recommend Minchin.

Laure Dunn is a very good attending my needs with my 2018 GMC Terrain

These guys are top notch, very friendly and polite staff, very easy to work with, and I would recommend this dealership to anyone.

Great Deals great staff

The entire staff was very friendly and Frank made the transaction very easy!

Didnt really feel it. Sales and service representatives seemed a bit disconnected.

Husband and his business partner bought 2 GMC Terrains. 4 years later, both transmissions failed. Dealership response was “bad luck”. Would never use this dealership again or buy GMC.

Nice

Update: Joe Kassel, the sales manager, took over the transaction and was nothing but professional and courteous. I will most definitely buy my next Buick from Joe again.The agent described below was fired the day this incident took place. I was surprised at the speed of his dismissal. This dealership takes its service reputation seriously.THIS IS AMERICA. PEOPLE HERE PAY TAXES. Simon Krause, an agent at this dealer, hung up on me after uttering those words. I had to get another agent from this dealer.I have two things to say to Mr. Krause: (1) I am every bit as American as you are. (2) I pay all my legal share of the taxes, even though people like you cannot be helped to understand the tax code.

Great Sales Person

Scott is a great guy. Highly recommend.

I have been going to this dealership for the past 6 years for maintenance service of my fleet vehicle. Although, our company has an agreement with GMC for free service up to 75K Miles, the dealership service department always giving me hard time and refusing to service the car. They always try to make me pay out of pocket despite bringing with me documentation from GM that the car is under a special agreement. I have always felt as unwelcomed second tier customer.

Took my 14 Acadia in because it was vibrating at highway speeds and Bob was able to provide loaner vehicle when he realized that more time was needed with my car. Solution was tire rotation.

I was very disappointed with my internet experience. I submit all information, corresponded with the internet rep Vincent L and he didnt see my sales transaction through. I even spoke with the sales dept at the dealership after explaining I hadnt heard back from Vincent L. They said they would look into it they apologized for no response and they never called me back either. Sad and Disappointed. I was really interested in the buick encore.

I stood around the show Room for 10 minutes before anyone even asked me if I was being helped or if I was intrested in anything. Then they tried to sell me a four-year-old truck that was a 1000 More than the current years edition. That map doesnt really add up for me in a could explain it so I left

Not at all satisfied. Not at all! I had a body rot problem with my 2008 Sierra, which by the way is in pristine condition, not rot no rust at all except over the rear wheels.. GMC asked me to take it to a local dealer to have the dealer evaluate it. I went to Michin first. That experience was a complete joke, for example they said that my shock absorbents were rusted and rotted so that indirectly explains the rot in the body panels. I was so frustrated with my encounter with the service manager. I searched online for dealer reviews and discovered Ingersoll GMC in Danbury. Even though is was a greater distance away it was truly worth the effort. Every step of the process with Ingersoll was first rate, top of the line professional. A great experience and they agreed with me that there was an issue with the manufacturing of the bed. They had assisted with the repair cost and I called GMC corporate to let them know what I had experienced with each of the two dealers. Bottom line, Go to Ingersoll, end of story.

Fantastic, kind hearted, and responsive team!

Excellent service

I hated it I placed my deposit for a car signed a few things they gave me a document and said they were gonna fix a few scratches. They called someone (wrong number) and said if thy didnt want the car they would sell it to someone else, anyways the person said yes and someone else bought the car and now i dont have the deposit money or the car. They dont have the greatest ways to work things out. I wouldnt reccomend This place!😡

I have spent over thirteen hundred dollars, and two different visits, and the problem is still not fixed. Hopefully another GM dealer will figure out the cause of the problem.

Service department is always on top of their game. ty

Service our cars here, never had any trouble

Efficient, clean, was very

As always, efficient, courteous and knowledgeable

Great service