Michelle was wonderful. Fast talker slowed down for me. He spent good quality time telling me the deals. I wanted to know. I bought some accessories for my phone I will be getting soon. G21 galaxy. :) Good service, good sales person.

I will forever be grateful for the amazing customer we received from Tony at the Verizon store on Atherton Street. He was very understanding, very well trained, and very personable. He fixed all of the issues we ran into and went above and beyond. So if you are having issues with Verizon stop in to see Tony and I can guarantee if he can not fix it himself He will ensure you have all of the information to get ahold of who you need to to fix your problem. Thank you Tony!! 😊

Went there to get cell phone. Talked to Alexis. She was so rude. She told me there is nothing I can afford and I was dumb. I have never in my life been treated so unfairly or poorly. Is this customer service? I just went to AT&T. Treated great there.

Very sad place. Horrible customer service. A girl Alexis was so mean. Her and another girl Hannah kept saying we couldnt be helped. We have 20 phones. Was very disgusted. They need fired. Went down street and had great service at other retailer.

This store has been here for 15 or more years now. The town has grown significantly and the constant need for new updated phones and tablets has grown significantly. They either need to find a bigger building or open up another store on the other side of town. I witnessed disabled people waiting for 30 minutes or more just to talk with an associate. The store isnt big enough and a lot of people had to wait without seating and the place was crowded. This was on a week day around lunch time.

It wasnt bad but I stopped just to pay my bill and the person says to me oh the kiosk is over there. I said please show me what youre talking about Ive never been here before and they very grudgingly showed me. Then I was like what do I do here? He said this is where you pay your bill and said just follow the directions. Of course it doesnt provide change either. LOL

Very busy, medium wait, but useful staff gets stuff done.

I was able to get a new SIM card for a new phone I acquired. For a change the wait was very short, and as always the staff was very friendly and helpful.

If I could give a lower rating I would.I took a brand new defective phone back to Verizon In State College today and they would not refund the activation fee for a phone that didnt work and charged me a restocking fee for w defective phone. Im done with Verizon after 27 years. They are rude and dont care about customers!

Making an appointment online was annoying. Good service after we set up the appointment. Sales person not very knowledgeable about the products Verizon carries

People in the store were very nice and helpful, answered every question and did price breakdowns for me to help me make the best decision.

Was there 2 hours. Every phone we wanted they didnt have which I understood with chip shortage. But then when we looked at cheaper phones we was pushed in a nicer word to get the newest Samsung Galaxys. Then he added lines when we didnt want more lines added even though supposedly you get a new phone it is still $40 a month for 2 lines just seating there.After all the back n forth we purchased the phones it was still 2 1/2 before closing and was told we had to make appt to come back another day to get phone activated. Told us would be easy to activate but was on phone with Verizon lady for 2 and half hours. Had time getting phones activated and lines changed n etc. She stated we should have never left before phones was activated with that amount of time before closing.

I would give zero stars if I could. I believe Gage and the stores management will lie to your face without blinking.Verizon tells you not to go to the store, signs in front of the store tell you not to go in, but then Gage says that the store is open like normal for you to come in and shop as usual. I was charged a $50 restocking fee for returning a Jetpack that I bought over the phone thinking it was replacing my old Jetpack. It was about a third of the size and weighed next to nothing. That thing would be lost in two days. Shame on you Verizon. Once again you find a way to screw your customers.

Good service friendly and positive atmosphere

Horrible customer service. Reps need to get more info from customer and why they are there before making them sit and WASTE an hour of their time because they dont have phones available on hand.

Went in for an upgrade over break. Im mostly just confused by how impossible the employee I spoke with made it? Upgrading has always been a pretty simple process overall, but this employee would not listen at *all* to what I was saying. Attempted multiple times to sell me a new plan, despite the fact that I have a very nice old plan that suits my needs just fine (as I said, three times, with much more detail). Then he finally went to get the phone I wanted, which I had picked before coming to the store. Or so I thought - actually, he spent 10 or so minutes in the back calculating how much the new plan he wanted to sell me cost. He then attempted to sell it to my companion, and became nearly hostile when we both declined. He put the tablet to his side and refused to help us further if we refused his offer. Needless to say, as we were refused service, we left. I really do try my best in these situations to be understanding. I calmly said no a grand total of six times, and when he put his tablet down, I calmly (and with disbelieving levity, because....really?) suggested we leave. Ive never felt like an employee was about to call *my* manager before, but if he could have I think he would have tried!

Customer service is improving.

The hour long wait was awful, but once we got help Hannah was amazing and patient.

Fast and easy service! Well done! Days of waiting around for 2 hours to upgrade a phone are long gone, only took 30 minutes!

I returned to Verizon to majorily upgrade from a Moto3 to a Samsung 20 5g Ultra.Tony... The associate was very helpful with the nuts and bolts of the purchase.I figured as in the past that I could leave my former phone with the stores tech person in the store for 3 hours and return to everything having been merged to new Samsung platform.It was explained due to Covid-19 the stores dont do that any longer and later in the conversation it was explained that the stores used to do that and because the customers would leave poor reviews for taking 3 hours to properly move everything over, that is the real reason.The only reason I continued with the purchase is because my g/f is a techno wizard at this stuff, so after about 4 -5 hours the phone is 3/4 merged.Also I owed $100 on my remaining payment plan with Verizon for the Moto3.... I would think that the company would have absorbed that balance.Its a lot more costly for Verizon to obtain new customer than to retain current ones

The way you are cared for .

Just another phone store. No service and no assistance with new pbone.

Picked up a phone I ordered online. Sent me a email to let me know when it was ready

Good customer service

Excellent, friendly customer service and advice. When my original option wasnt possible, I was immediately given a second, equally accessible and quality option that ended up working better than the first one, and ended up being even cheaper.

Ive visited the site approximately 5 times in the past few years and all the customer service representatives were very knowledgeable. They were always able to answer my questions.If theyre busy, they have a greeter who signed me into a queue. Usually, I was able to get the answer to my questions from the greeter - so I didnt have to wait until a rep became free.

The staff are in sales, as long as you remember that you can be in and out in a reasonable time. Occasionally, they have someone with some very good information. However, as others have said they will constantly ask you to take a bigger plan, try to sell you overly expensive accessories, and occasionally change the offered prices. Personally, Ive always gotten a better deal out of best buy. They always pay more for my trade in.

Forget the gentlemans name, he was the greeter around 2pm. Very helpful and fixed my problem. 3 stars for now until I see if what we discussed happens. I hoping we made a new friend.The young fellow that help me name is Paul.

Very nice. Had what I need.

Staff member was a middle aged heavy set man with glasses his name was JAMIE. he was No help, did not answer questions well, if at all, and was not personable. He tried to scare tactic my girlfriend into buying a case and screen protector telling her if you drop this phone without a case one time, its done. If my girlfriend didnt need to have the phone that day, we wouldve went to any other store than here, and i encourage anyone reading this to do just that, GO SOMEWHERE ELSE

Paul was super friendly and very knowledgeable. He got me the best plan the best phone available for reasonable monthly payment. Customer service was top notch and thorough.

Extremely helpful and fast employees. Great experience here.

Christopher helped us today and he was wonderful to work with. He was very kind and helped us get the best deal that worked for us. Ill definitely be going back to this Verizon location in the future!

This is the second time Ive been here. The first time took over an hour to serve me than then was was a hard sales pitch that I do not like at all. This time I got a sales person within 5 minutes and he listened to me, understood what I wanted, got the accessory I needed and fully answered my questions without the pressure. I really appreciated his assistance.

Went to store to ask questions about plans and phones. Staff knowledge of products cans coverages is extremely poor. Ended up buying online and picking up in store. When I arrived to pick up I received negative attitude since I did not go thru the store to buy phone.As always Verizon will find a way to charge you more than the competition for the same coverage and service.

Had an issue with a recently purchased product and received no satisfaction in resolving the issue. While discussing the issue with the floor staff the manager was setting up a sales display nearby. He would not engage in the discussion, even though he was asked to by the sales staff. The staff was left to apologize for not being able to do more. His hands were tied.

Jayme Johnson was great! Thank you!

Very nice Employees. Had a nice friendly atmosphere and with the way they approached me personally there were very helpful for my situation. Its kinda a mess one phones not picking up the voice correctly but they finally made it possible to mail me a phone vrs having to send mine in. So the customer service helped me with that issue but I needed a new screen protector for the new galaxy before I even do the content transfer want it to be protected first and foremost. But I was really satisfied with the quality of the product they had for my phone and they put the screen protector on for me vrs me messing with it and making things worse. So Im thankful for this. Ive had a few issues with the licensed retailer stores so thankfully I work near a Actual Verizon Store. Thanks again for the great service and the quality of service you have provided.Had a issue with the screen protector it stuck up way far need to get a different one and it broke the very next day in my pocket with a lighter it cracked. I called Verizon they said that I can return it. I never got the packaging for the screen protector... But it will all work out.

Just have a quick question before I drive over to get a new phone, but no one seems to be answering the store phone. On hold 8+ min, it’d be easier to just order online from Apple.

Yet again they succeeded in selling me something that I could have gotten for a fraction of the cost somewhere else. When I returned it one day later, there was a hefty restock fee. Next time Ill go to the South Atherton Verizon. Though Id love to avoid Verizon all together.

Purposely omit relevant data when purchasing phones and contracts. Customer service is not good unless you are doing exactly what they want. Try going back later to get clarification and boy are you treated poorly. Horrible place. Do NOT let Nate or Gage help you. Gage is a condescending, arrogant person. I hope he treats his mother better than he treated me. Very poor personality. A lie of omission is still a lie!

I came twice with my parents to switch them to smartphones. I am a business college student and we learn a lot about customer service. I was amazed that the service that I received. The first time I came, I worked with Jayme Johnson. She helped us so much and she even switched us to a better plan. The second time we came, we wanted to work with her again due to the excellent service that she provided us. I also talked to another classmate and she told me how Jayme helped her as well. People like need a promotion! Incredible worker! I wish there were more people with this type of service! Hoping Verizon gives Jayme Johnson a reward for her incredible hard work!

So my mother goes into this Verizon store today, mind you shes not quite versed with cell phones. Shes been in there many times before because of a faulty charging port in her pixel.. weve been through 3 phones. Last week she went in and they upgraded her because of the issue. Today she goes in to see if theres any way they can transfer information off the old one on to the new. Instead of being polite about it apparently the man had to aggressively yell at my mother that theres no way he can do it and tell her shes using the wrong charger ..which mind you they didnt provide her with one when the new refurbished one came. Were using the old pixels one. This altercation had her so upset she literally called me almost in tears. All I have to say is work on your customer service. Theres a way to talk to people. I just wish I had your name.

IM very pleased with the service l get. Pauls the one we like to deal with. Hes pleasant and very knowledgeable in his field. Always has or makes time for us. THANK YOU

Jamie was knowledgeable and very quickly fixed my problem.Then he explained my options for upgrades. I would highly recommend coming here.

Good service by staff willing to help, work with your situation, etc. If you ask them for the cheapest plan or phone theyre honest. Been in this store many times over the last few years, and never had any problems with the staff, products, or service, and never had a staffer try to push a package or deal forcefully. Usually have to wait a little bit before getting help if there after noon, but thats not much to wait for a once or twice a year visit.

Came in to buy an I-phone outright. The employee who helped me refused to let me leave without giving me a sales pitch on why I should upgrade my current plan, holding the new phone hostage until I complied. Go here and youll be buttered up in the same way car sales man would. If you plan on buying a cell phone out right, best buy or target are your best bet.

Worst experience at any retailer, of any kind, ever.Would give zero stars if possible.Went in to upgrade one phone, staffer (Adam) had no knowledge of Galaxy phones, at all, & literally REFUSED to upgrade the phone unless we changed plans - to a plan of HIS choice, despite our repeatedly stating we were not changing plans & were only there to upgrade my daughters phone.After the SIXTH refusal of his attempts at high pressure sales tactics & his attempt to FORCE us to change plans, while simultaneously REFUSING to get us the phone we specifically went there to ugrade to, he stated Im just trying to do my job. You CANT just come in and upgrade. Thats not how this works. He shrugged that he was unable to help us - unless we upgraded plans to one HE wanted.Im flabbergasted that any sales person could be that rude or outright REFUSE service unless the customer caves in to their extortion, & doubly so that Verizon allows this kind of behavior in one of their stores.We left & went to a DIFFERENT Verizon store in the same area & received absolutely STELLAR service (& added a tablet, something we hadnt known Verizon was offering - & did NOT change plans).AVOID THIS VERIZON LOCATION AT ALL COSTS!!!

The customer service we received from Ian Arakkal was outstanding, very welcoming knowledgeable and professional.

Very help ful. Solved my problem.

Expensive service

I generally hate walking into Verizon stores. My last experience however was awesome. There was a minimal wait and the associate (Chis!) was friendly, efficient, and didnt try to upsell me on every bell and whistle in the store. Great experience.

No matter what the reason you go into this store they will try to push you to upgrade your plan to a more expensive one. Phone not working? While we work on this lets put you on this more expensive plan! Just trying to upgrade to a new phone? Buy a more expensive plan! They are also one of those nit-picky stores. For example, sometimes there will be the slightest damage, be it a scratch or whatever, on your phone and one store will say it is not in acceptable condition, while if you go to another store they will say its fine. This is one of the ones that will find any reason to say the phone is damaged to get you to pay more money. Like literally looking at it under a magnifying glass. I wish google would let me give them 0 stars. TBH, stay away from Verizon in general.

In my opinion it always takes too long every time I go in there. Ive had more bad experiences than good. Verizon Wireless has one of the best networks in Central PA but it is a pain to deal with this store. In my opinion going on-line is the better route if possible.

I went in to purchase a phone today; the representative was okay, didnt have answers to all of my questions, but I got the phone in a reasonable time frame. My main issue was that he was wearing a wristband with an offensive political slogan, which makes me less than impressed with both his professionalism and his managers.As a reminder, never buy phone cases or other peripherals at this kind of store: you can find them for a quarter the price online.

Ive waited for 3 week for a order that was canceled and still did not return my money.

Yes I love the service they give you there. People just need to have more patience. They very nice people and that store is always busy.

Went in today for help with my phone after a sim card mix up. Was told very rudely after I calmly explained exactly what happened and what needed to happen, that it was all automatic and they could do nothing. Fast forward hours later, check on their website to see that its a. not automatic b. needs fixing c. isnt being fixed through website and now I need to go to the store to get it fixed, as told by the website. I know theres good Verizon stores, Ive been to them over the last 8 years. But this is not one of them.

So I FINALLY gave up my old flip phone and get a SmartPhone... The salesman at the store backed up my phone and stored my 950 + contacts on the Verizon Cloud. He then proceeded with handing me hand written notes on what to do next, how to create an Apple ID, how to download the Verizon Cloud app and then how to download my contacts. He was more concerned about selling me screen protectors, cases and chargers. He told me that Id have no problem doing all of this. Im a flipping flip phone guy! Seriously?? Well, here I am 5 days later, 4 different icloud email addresses later, hours of complaining to my wife & kids, pissed off on Fathers Day and a 50 minute phone call to Verizon.... I have them now. All 989 contacts. Thanks Dude! By the way Verizon, feel free to credit my account to the tune of $100 or more whenever you feel like I deserve it!!!

They couldnt solve my problem and the woman who waited on me had half an attitude. If other services in the area are better I will be switching.

Usually no problems with them, this time had to get help understanding my bill.

I worked with Jeremy tonight and while we werent planning on switching to verizon for a few months, he still took the time to give me a great experience. I honestly think that was some of the best customer service Ive ever received. He was knowledgeable, patient, and just a pleasure to work with. We did decide to switch to verizon and will be back to work with him. I cannot recommend him ore highly. He was fabulous!

I got ripped off for 50$. The simcard didn’t work with LTE. Never coming again

I needed at new phone, when the manager Travis told me there were 3 people before me, I was a little frustrated. I decided just relax, read a magazine I brought in and chill. About 15 minutes Travis sat down next to me and got my purchased started. I could of not been MORE PLEASED with the service I received. He took the time to provide me with a really good price and explained everything in words I could understand. He had to leave and Will Howell finished the purchases. Once again a real professional and very helpful and polite! I went away a very happy customer. Kudos to Travis and Will !!!Linda McClimans State College

Good check in system. Customers get good service.

Great to deal with business account related issues here! As Im part of a Verizon business account? They want to treat us decent but the admin/owner of our account is hard to get to the store at times..I Wanted the new Google pixel XL and got the stupid Droid moto Z Force? Ugh!!

I would give them a zero if possible. Stay away from this store. All they do is try to over sell. Made promises they didnt keep. Cody was very rude.

I come in semi-frequently for assistance with several accounts. The store tends to be busy, so sometimes I have to wait. However, every time I have been in there, I have been greeted immediately and put on the list. Everyone has been both helpful and professional at all times. On two occasions, a manager has been called in to help answer some technical questions, and they always did everything they could to help and give suggestions.I also bought my personal phone from this store, and it was an equally positive experience. I never thought Id say something positive about Verizon, but the folks at this store are top class. I really dont understand the other reviews on here.

Sales people focus on up-selling and promise credits and promotions that they do not follow through on. Supposedly I was going to get $200 credit for recycling program promotion. 5 months later, lots of time spent calling/chatting with Verizon customer service and I may actually get the credit. Despite requests, sales rep refused to give me anything in writing (receipt, tracking number, or explanation or list of promotions applied to my account).

On my first trip to the store, I waited 20 minutes only to have a rep blow me off and only answer a couple of my questions. He was entirely unhelpful, made no effort to listen to my problem, and was obviously attempting to get me out of the store as fast as possible.On my second trip, a few hours later, a different rep was nicer, but ultimately unable to help me. I asked to speak to a manager, and was told I would be unable to since the store was closing soon.If at all possible, go to a different location.

Long wait—but very good service once they got to me! All the display phones are hooked up and useable; that’s nice!

The young man was of great help to me with the situation I had with my phone.

Forgot the gentleman’s name, but he was such a sweetheart! great customer service!

Overall a good experience. Everything takes a really long time because no matter what you need they have to go to the back and work you up pricing for different plans wether you want to switch or not. Took way too long to just get a new phone.

Tony was so helpful. We appreciated his concern very much.

The sales people are rude and often condescending. They dontlisten to anything you say. You will have to wait for an hour just to ask a simple question and then have them call you stupid for asking it. Dont think calling them will help save time either. They dont answer the phone and dont put you on hold.

Called this store twice one day. Both times was routed to another state.I wish I could route calls I get at work to another state or person to deal, must be nice.

Ive had good and bad experiences here. It just all depends on the sales rep you get.

Employees there are SO helpful!! Thats why we will always buy there! 👍

Awesome 👌

Friendly and helpful, not too crowded when Ive been, even on the weekend

Doors locked 10 minutes before they closed! Refuse to open them when we knocked on the door!

Took 30 min to get a paper copy of out plan printed out and then they couldnt even tell us a break down of where an additional $100 was randomly added to our plan!!! Worst customer service ever! The manager didnt even care when we asked about why we were being charged and said there was nothing they can do. Switching to att tomorrow.

Pretty great experience. Naythan helped last night and Tony today.

The employees are always so helpful. We travel from Clearfield to State College because of the way we get treated.

Nice open store and professional staff

If i could give a zero i would. This store is terrible, they never answer the phone and the wait times are ridiculous. I had a simple question, and I still dont have an answer.

They try to fool you on the actual fees and also add unwanted features to your plan. Be careful and watch your money. I had to pay a $36 installation fee to cancel my purchase the day after I bought a new phone and plan from them and by ordering the same phone and device from Verizon online, I saved $100.

Worst customer service I have ever seen. I would not even give this place one star if I could. The price I was quoted for my plan is not the price I am stuck paying for the next 2 years. Avoid this place if you can. If you go there, plan on at least a 2 hour wait.If you go up the road to Tyrone for your phone it will take less time, (including travel) than dealing with this poor excuse for customer service.

Quick service. Very polite and informative staff.

I have gone in on a few separate occasions and with each visit to this store I leave increasingly sour. The customer service is terrible.Im a transplanted graduate student from Tennessee. When going home to visit my parents we upgraded our plan and my father got a new G6 edge. I waited to return to PA to do my upgrade when they fed me the lie that I would have to wait 2 weeks for the same phone my dad acquired at our store in person in TN, also saying that no verizon stores had them yet anywhere. I called my store 800 miles away and they mailed me the phone I wanted and had it 48 hours later.On another occasion, shortly after, I went in for the wireless charging pad for the same phone. I waited 20 minutes in store just for them to tell me they didnt have any in stock.

Helpful once you make it through the insanely slow wait times.

Phones and service plans available

The employees don’t seem to have any interest in catering to the customers individual needs. The place was clean and everyone was organized but it was overall uncomfortable and I went somewhere else to spend my money because of that.

Informative, all questions answered

I am giving g them a one because a young man there miss represented to me a charge for a hum he basically talked me into. I will not use this store in the future.

Got a new phone! Thanks for all of your help, Kyle!

Pathetic. Retailer on south Atherton is way better. They actually help you.

Very helpful, smart, fast and knowledgeable staff. Always walked out happy

The way they interact with customers is so shady. They disappear into a room to make you wait while they do calculations come back with *hand-scribbled* prices for packages that you dont want and then get irritated if you ask for just one thing. Horrible! And its not the employees fault, its management and the way V does their business.